Inseego MiFi X PRO 5G UW User manual

MiFi X PRO 5G UW USER GUIDE 1
MiFi®X PRO 5G UW
Global mobile hotspot
USER GUIDE
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MiFi X PRO 5G UW USER GUIDE 2
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Document Number: 14964508-001 DRAFT C
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MiFi X PRO 5G UW USER GUIDE 3
Contents
Introduction and getting started.........................................................................................................................................6
Overview..................................................................................................................................................................................7
Key features ......................................................................................................................................................................7
Description..............................................................................................................................................................................7
Display view...................................................................................................................................................................... 8
Side view............................................................................................................................................................................8
Status indicators and icons ............................................................................................................................................... 9
Getting started ....................................................................................................................................................................10
Setting up with the Inseego Mobile app .............................................................................................................10
Turning on and off .......................................................................................................................................................11
System requirements..................................................................................................................................................11
Finding your Wi-Fi name and password ..............................................................................................................11
Connecting devices to your MiFi ............................................................................................................................12
Caring for your MiFi ...........................................................................................................................................................13
Charging ..........................................................................................................................................................................13
Battery Preservation Mode .......................................................................................................................................15
Battery tips......................................................................................................................................................................15
Replacing the battery..................................................................................................................................................17
Replacing the SIM card...............................................................................................................................................18
Unlocking the SIM card ..............................................................................................................................................19
Resetting your MiFi ......................................................................................................................................................19
Care tips ...........................................................................................................................................................................20
Touchscreen ..............................................................................................................................................................................21
Overview................................................................................................................................................................................22
Home screen ..................................................................................................................................................................22
Navigation tips ..............................................................................................................................................................23
Managing Wi-Fi settings ..................................................................................................................................................23
Wi-Fi...................................................................................................................................................................................23
Band Selection...............................................................................................................................................................24
Wi-Fi Name/Password.................................................................................................................................................24
Wi-Fi Protected Setup (WPS) ....................................................................................................................................25
Managing connected devices........................................................................................................................................26
Connected Devices (Details and Blocking) .........................................................................................................26
Blocked Devices (Unblocking) .................................................................................................................................26
Viewing data usage ...........................................................................................................................................................27
Managing settings .............................................................................................................................................................27
Charging other devices ....................................................................................................................................................28
Viewing software update info........................................................................................................................................29
Viewing messages..............................................................................................................................................................29
Viewing info about your MiFi.........................................................................................................................................30
Viewing help ........................................................................................................................................................................30
Admin Web UI...........................................................................................................................................................................31
Overview................................................................................................................................................................................32
Home page .....................................................................................................................................................................32
Side menu .......................................................................................................................................................................33
Admin password.................................................................................................................................................................33
Changing the Admin password ..............................................................................................................................33
Hiding the Admin password on the touchscreen.............................................................................................34
Managing data usage .......................................................................................................................................................35
Data Usage page...........................................................................................................................................................36
Managing Wi-Fi settings ..................................................................................................................................................37
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MiFi X PRO 5G UW USER GUIDE 4
Settings tab.....................................................................................................................................................................38
Primary Network tab ...................................................................................................................................................40
Guest Network tab .......................................................................................................................................................42
Managing connected devices........................................................................................................................................44
Connected Devices page...........................................................................................................................................45
Managing settings .............................................................................................................................................................47
Preferences tab..............................................................................................................................................................48
Software Update tab ...................................................................................................................................................53
Backup and Restore tab .............................................................................................................................................55
GPS tab.............................................................................................................................................................................57
Advanced tab.................................................................................................................................................................58
Viewing info about your MiFi.........................................................................................................................................59
Internet Status tab .......................................................................................................................................................60
Internet Sessions tab...................................................................................................................................................62
Diagnostics tab..............................................................................................................................................................64
Device Info tab...............................................................................................................................................................66
Logs tab............................................................................................................................................................................67
Getting help..........................................................................................................................................................................68
Help tab............................................................................................................................................................................69
Online Support tab ......................................................................................................................................................69
Advanced settings...................................................................................................................................................................70
Overview................................................................................................................................................................................71
Using advanced settings..................................................................................................................................................71
Cellular tab......................................................................................................................................................................72
Manual DNS tab ............................................................................................................................................................73
SIM tab..............................................................................................................................................................................74
Firewall tab .....................................................................................................................................................................76
Mac Filter tab .................................................................................................................................................................77
LAN tab.............................................................................................................................................................................79
Port Filtering tab...........................................................................................................................................................82
Port Forwarding tab ....................................................................................................................................................85
VPN tab.............................................................................................................................................................................88
Troubleshooting and support.............................................................................................................................................90
Overview................................................................................................................................................................................91
First troubleshooting steps.......................................................................................................................................91
Common problems and solutions................................................................................................................................91
My MiFi powered off without pressing the Power button............................................................................91
No service is available .................................................................................................................................................92
My MiFi has no power/touchscreen doesn’t display when I press the Power button.........................92
I forgot my Wi-Fi password .......................................................................................................................................92
I forgot my MiFi Admin web UI password ...........................................................................................................92
I cannot connect a device to my MiFi....................................................................................................................92
I see other networks, but not the network name for my MiFi......................................................................93
I see the network name, but cannot connect a device to my MiFi.............................................................93
I want to see how many devices are connected ...............................................................................................93
I want to see the firmware (software) version installed on my MiFi...........................................................94
I want to see the phone number for my MiFi.....................................................................................................94
I want to see the battery level of my MiFi............................................................................................................94
I want to turn my MiFi off ..........................................................................................................................................94
I want to know if my MiFi is still on when the touchscreen is dark ............................................................94
Technical support...............................................................................................................................................................95
Product specifications and regulatory information....................................................................................................96
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MiFi X PRO 5G UW USER GUIDE 5
Product specifications ......................................................................................................................................................97
Device ...............................................................................................................................................................................97
Environmental ...............................................................................................................................................................97
Power................................................................................................................................................................................98
Network connectivity..................................................................................................................................................98
Bands supported ..........................................................................................................................................................98
Wi-Fi...................................................................................................................................................................................98
Software...........................................................................................................................................................................99
Warranty and services.................................................................................................................................................99
Regulatory information................................................................................................................................................. 100
Federal Communications Commission Notice (FCC – United States) .................................................... 100
FCC RF Exposure Guidance Statement.............................................................................................................. 100
Product Certifications and Supplier’s Declarations of Conformity................................................................ 101
Wireless communications ............................................................................................................................................ 101
Limited warranty and liability ..................................................................................................................................... 101
Safety hazards................................................................................................................................................................... 102
Proper battery use and disposal ................................................................................................................................ 103
Glossary.................................................................................................................................................................................... 104
Glossary...............................................................................................................................................................................105
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MiFi X PRO 5G UW USER GUIDE 6
1
Introduction and getting
started
Overview
Description
Status indicators and icons
Getting started
Caring for your MiFi
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MiFi X PRO 5G UW USER GUIDE 7
Overview
MiFi X PRO 5G UW is Inseego’s 5G mobile hotspot, providing groundbreaking speeds using Verizon’s 5G
Ultra Wideband network. Connect with dual-band Wi-Fi 6 (supporting up to 32 connected devices), a
USB Type-C port, or an RJ45 Ethernet port for direct internet connection.
Key features
•Robust 5G band option support (mmW, sub-6, and C-band) for strong performance, speed, and
low latency.
•Dual-band Wi-Fi 6 supporting up to 32 wireless connected devices, as well as a USB Type-C port
and an RJ45 Ethernet port for direct internet connection.
•2.4” IPS color touchscreen display allows you to manage your MiFi environment from your
device.
•Easy-to-use Admin web UI provides additional settings and management tools, such as GPS
location, advanced configuration, logs, and more.
•WPA3 Wi-Fi security support, advanced encryption, VPN passthrough, and remote connectivity
to office networks.
•Rechargeable 5050 mAh battery to power you through the day*and charge other devices.
•Inseego MobileTM app provides step-by-step setup instructions and settings management.
Description
The Inseego MiFi X PRO 5G UW package includes:
•5G MiFi X PRO 5G UW
•Pre-installed 5050 mAh Li-Ion battery
•Pre-installed 5G 4FF Nano SIM card
•18W Qualcomm® Quick Charge™ 3.0 charger
•USB 3.1 Gen 1, type A to C cable
•Get Started card
* Battery life and activity may vary depending on the number of connected devices and activity, including use of Ethernet.
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MiFi X PRO 5G UW USER GUIDE 8
Display view
Press and hold the Power button for three seconds to turn your MiFi X PRO 5G UW on and off. Press and
release the Power button to wake up the display.
The 2.4 inch IPS color touchscreen displays and allows you to view Wi-Fi name and password, connected
devices, data usage, and more. Swipe through screens and tap the arrows, buttons, and icons to access
available menu options.
Side view
Connect to the Quick Charge charger or tether to a device with the USB-C port.
Use the Ethernet port to connect directly to the internet.
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MiFi X PRO 5G UW USER GUIDE 9
Status indicators and icons
The MiFi X PRO 5G UW uses the following status indicators and display icons.
Display Icon
Description
No icons
The MiFi is powered off or not receiving power, or the screen is
in power-saving mode.
Home
Home
Network signal
strength
Network Signal Strength Indicator. More bars indicate more
signal strength.
Activity indicator
Data is transferring between the cellular network and the MiFi.
Roaming
Indicates roaming.
Messages
You have unread messages.
Wi-Fi
The MiFi Wi-Fi network is on.
Connected devices
Displays number of Wi-Fi devices connected to your MiFi.
Information
Tap to view more information (on Home screen tap to view Wi-
Fi network names and passwords).
Multiple screens
Indicates you can swipe left/right to view more screens.
Battery charged
Battery is fully charged.
Battery needs charge
Battery is critically low and the MiFi will shut down unless the
battery is connected to the charger.
Battery AC charging
The MiFi is connected to the AC charger and charging.
Battery USB charging
The MiFi is connected via USB and is charging a connected
device.
Battery Preservation
Mode
The MiFi battery level will be maintained at 50% – 60% until
either the charger is disconnected or the MiFi is power cycled.
No SIM
No SIM card is detected.
Locked SIM
SIM card is locked. The real-time data usage meter will not
display.
SIM error
SIM card error. Check that your SIM card is properly installed.
USB tethered
Device is connected to the MiFi via USB.
Ethernet
Ethernet port is enabled.
No Ethernet
Ethernet port is disabled
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MiFi X PRO 5G UW USER GUIDE 10
Getting started
Important: Before you use your MiFi, charge the battery for at least four hours to ensure a full initial
charge. When fully charged, the battery has all day life*.
Setting up with the Inseego Mobile app
You can set up and manage your MiFi with the Inseego Mobile app:
1. Scan the QR code to install from AppStore or Google Play.
2. Follow the in-app instructions to set up your MiFi.
3. Use the app to configure and customize your MiFi.
* Battery life and activity may vary depending on the number of connected devices and activity, including use of Ethernet.
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MiFi X PRO 5G UW USER GUIDE 11
Turning on and off
To turn your MiFi on, press and hold the Power button for three seconds. The Home screen appears.
To turn your MiFi off, press and hold the Power button for three seconds until you see the Power Off
screen.
Then select Shutdown.
To wake up the display, press and release the Power button.
System requirements
Any device with Wi-Fi capability can connect to your MiFi. You can also connect via USB or Ethernet.
The MiFi must have proper data service to function and is compatible with all major operating systems
and the latest versions of browsers.
Finding your Wi-Fi name and password
Tap Wi-Fi Name/Password on the Home screen. The name and password for your MiFi primary network
is displayed. Swipe left to see the credentials for the guest network.
Important: The default Admin password is the same as the primary network’s default. To change
either password, sign in to the MiFi Admin web UI.
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MiFi X PRO 5G UW USER GUIDE 12
Connecting devices to your MiFi
With the MiFi X PRO 5G UW, Wi-Fi devices and wired devices can connect simultaneously.
Connecting devices wirelessly
Your MiFi has two Wi-Fi networks, primary and guest, and lets you connect up to 32 Wi-Fi capable
devices. For added security, share your guest network instead of your primary network. The guest
network is off by default. You can turn it on from either the MiFi touchscreen (see page 24) or the Admin
web UI (see page 42).
To connect devices to your MiFi:
1. Turn on the device you want to connect. The MiFi will broadcast its own wireless network and
name.
2. On the device, open the list of available Wi-Fi networks. Select the MiFi primary or guest network
and enter the password. Once connected to the Internet, the MiFi Home screen displays the
connected device.
NOTE: You can view or change MiFi settings on the MiFi touchscreen or by connecting to the Admin
web UI from the primary network at http://my.jetpack or http://192.168.1.1.
Connecting devices with USB
You can tether to a device using the USB-C port:
1. Connect the USB-C end of a USB cable into the USB-C port on your MiFi.
2. Connect the USB-A end of a USB cable into the device you wish to connect.
Connecting devices with Ethernet
NOTE: The Ethernet port is disabled by default to extend battery life. To enable it from the touchscreen,
tap Menu > Settings and select Enable Ethernet Port. To enable it from the Admin web UI, go to
Settings > Preferences.
You can connect wired devices such as laptops, printers, and gaming consoles via Ethernet:
1. Plug one end of an Ethernet cable into the 1 Gbps RJ45 Ethernet port on your MiFi.
2. Plug the other end of the cable into the Ethernet port of the device you wish to connect.
Devices plugged into the MiFi via Ethernet have direct access to the Internet.
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MiFi X PRO 5G UW USER GUIDE 13
Caring for your MiFi
This section provides information on charging, battery tips and replacement, replacing and unlocking
the SIM card, restoring your MiFi to factory default settings, and general care.
Charging
You can check the battery level and charging status of your MiFi from the Home screen.
Important: Before using your MiFi, charge the battery for at least four hours to ensure a full initial
charge. When fully charged, the battery has all day life*.
Charging with Quick Charge Charger
To charge the battery with the Quick Charge charger:
1. Connect the USB-C end of the USB cable into the USB-C port of the MiFi.
2. Connect the other end of the USB cable into the Quick Charge charger and plug the charger into
an appropriate electrical outlet.
Charging with USB
You can also charge your MiFi from another device, such as a computer, with USB.
To charge the battery with USB:
1. Connect the USB-C end of the USB cable into the USB-C port of the MiFi.
2. Connect the USB-A end of the USB cable into another device, such as a laptop. The USB
Connection Options touchscreen appears.
3. Select Charge the M3100 and tap OK.
* Battery life and activity may vary depending on the number of connected devices and activity, including use of Ethernet.
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MiFi X PRO 5G UW USER GUIDE 14
Charging other devices
You can use the USB-C port on your MiFi to charge other devices, like a cell phone or tablet.
To charge another device:
1. Connect the USB-C end of a USB cable into the USB-C port of the MiFi.
2. Connect the other end of the USB cable into the device you wish to charge. The USB Connection
Options touchscreen appears.
4. Select Charge Other Device and tap OK.
NOTE: Do not use the Charge Other Device feature if you want to use the battery for a full day.
Charging best practices
For optimum battery health and life, Inseego does not recommend keeping the battery fully charged for
an extended period of time. As a result, MiFi includes the Battery Preservation Mode (BPM) feature,
which helps prevent overcharging and preserve the integrity of your battery.
Inseego recommends the following best practices to ensure optimal battery performance and life:
•Minimize the amount of time the battery stays at 0% or 100%.
•Charge, operate, and store the device as close to normal room temperature as possible (60° to
80°).
•Store your MiFi with a battery strength between 30% - 80%.
•Best results are achieved by allowing Battery Preservation Mode to activate if you keep your MiFi
continuously powered.
Before using your MiFi, read the Battery Preservation Mode and Battery Tips sections that follow and the
battery safety information in the Safety Hazards and Proper Battery Use and Disposal sections at the end
of this guide.
CAUTION: Always use official OEM batteries and chargers that have been approved by Inseego for
optimal performance and safe operation of your MiFi.
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MiFi X PRO 5G UW USER GUIDE 15
Battery Preservation Mode
When your MiFi has charged for more than 16 hours straight, it enters Battery Preservation Mode and
battery level is maintained between 50% and 60%. This helps prevent overcharging and preserve the
integrity of your battery. When Battery Preservation Mode is activated, the following message appears:
Click OK. The Battery Preservation Mode icon on the home screen and a message on the InfoPanel
indicate that Battery Preservation Mode is on.
Battery Preservation Mode automatically deactivates when you unplug the charger or power cycle your
MiFi.
Click OK.
Battery tips
Before operating for a full day:
•Ensure the battery is fully charged.
•Find a location with optimal signal strength.
NOTE: Do not use the Charge Other Device feature if you want to use the battery for a full day.
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MiFi X PRO 5G UW USER GUIDE 16
WARNING! Always use official OEM approved batteries and chargers with your MiFi. The warranty does
not cover damage caused by non-approved batteries and/or chargers.
•Do not use sharp objects or use excessive force to remove the battery or to access the battery
well, this may damage the MiFi and the battery.
•The battery discharges more rapidly as additional devices access your MiFi.
•Battery life depends on the network, signal strength, temperature, features, and accessories you
use.
•New batteries or batteries that have been stored for a long time may take more time to charge.
•When storing your battery, keep it uncharged in a cool, dark, dry place.
•When charging your battery, keep it near room temperature.
•Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
•Never leave the MiFi in an unattended vehicle where it can get too hot or too cold.
•Some batteries perform best after several full charge/discharge cycles.
•It is normal for batteries to gradually wear down and require longer charging times. If you notice
a change in your battery life, it is probably time to purchase a new battery.
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MiFi X PRO 5G UW USER GUIDE 17
Replacing the battery
CAUTION: Whenever you remove or insert the battery, ensure your MiFi is not connected to any device
or power source. Never use tools, knives, keys, pens or any type of object to force the door open or to
remove the battery. Using any of these types of objects could result in puncturing the battery.
To remove and replace the battery:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set the
cover aside.
2. Insert your finger into the battery removal divot and lift the battery out of the battery
compartment.
3. Align the gold contacts on the new battery with the gold contacts on the MiFi and gently slide
the battery into place.
4. Replace the cover by setting it on the MiFi where the notches align, then press on the cover until
it clicks into place and is flat across the entire bottom surface.
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MiFi X PRO 5G UW USER GUIDE 18
Replacing the SIM card
Your SIM card is a small rectangular plastic card that stores your phone number and important
information about your wireless service. Your MiFi comes with a pre-installed SIM card.
NOTE: Should your SIM card be lost or damaged, contact your network operator.
To remove the SIM card:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set the
cover aside.
2. Remove the battery from the battery well.
3. Lift the SIM access tab by placing a fingernail underneath the white arrow and lifting the tab up
and to the right.
4. Carefully slide the SIM card out of the SIM card slot.
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MiFi X PRO 5G UW USER GUIDE 19
To place a new SIM card:
1. If necessary, remove the SIM card from the outer card, being careful not to touch the gold
colored contacts.
2. Slide the SIM card into the slot notch first, with the contact points facing down. Close the SIM
access tab, place the battery in the battery well and replace the cover. The SIM card MUST
remain in the SIM card slot when in use.
CAUTION: Do not bend or scratch your SIM card. Avoid exposing your SIM card to static electricity,
water, or dirt.
Unlocking the SIM card
You can create a PIN code to lock your MiFi SIM card on the Admin web UI (Settings > Advanced
Settings > SIM). When the SIM is locked, your MiFi will not have access to the internet. A display appears
in the InfoPanel of the Home screen.
Tap the message to unlock the SIM card. Enter the PIN and tap Enter.
Or you can tap Unlock SIM from the Help menu.
CAUTION: If you run out of PIN attempts, your SIM is PUK (personal unblocking key) locked and you
must contact your network operator for the PUK code. You must enter the PUK code in the Admin web
UI. If you enter the wrong PUK code, your SIM card will be permanently locked.
Resetting your MiFi
You can reset your MiFi to factory settings using the Reset button on the MiFi, from the MiFi
touchscreen, or from the Admin web UI.
CAUTION: Resetting returns your MiFi to factory settings, including resetting the Wi-Fi name and
password and Admin password. This disconnects all devices.
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MiFi X PRO 5G UW USER GUIDE 20
Resetting with the Reset button
To reset using the Reset button on the MiFi:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set the
cover aside.
The master Reset button is in a small hole located on the bottom of the MiFi.
2. Place one end of an unfolded paper clip into the Reset hole and press until the screen displays
MiFi Resetting (about five to six seconds). Your MiFi restarts with factory settings.
NOTE: This option may be disallowed from the Admin web UI (Settings > Preferences).
Resetting from the MiFi touchscreen
To reset from the MiFi touchscreen, tap Menu > Settings > Factory Reset.
NOTE: This option may be disallowed from the Admin web UI (Settings > Preferences).
Resetting from the Admin web UI
To reset the MiFi from the Admin web UI, select Settings > Backup and Restore and select Restore
factory defaults.
Care tips
Inseego Wireless recommends the following care guidelines:
•Protect your MiFi from liquids, dust, and excessive temperatures.
•Do not apply adhesive labels to your MiFi; they might cause the device to potentially overheat
or alter the performance of the antenna.
•Store the MiFi in a safe place when not in use.
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