Inseego FX2000 User manual

Inseego WavemakerTM
5G Indoor CPE FX2000
USER GUIDE

5G INDOOR CPE FX2000 USER GUIDE 2
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Document Number: 14945384 Rev 3

5G INDOOR CPE FX2000 USER GUIDE 3
Contents
Introduction and Getting Started........................................................................................................................................5
Overview..................................................................................................................................................................................6
System Requirements...................................................................................................................................................6
Ports and Buttons................................................................................................................................................................. 7
Indicator LEDs........................................................................................................................................................................8
Getting Started...................................................................................................................................................................... 9
Installing a SIM Card ......................................................................................................................................................9
Powering On ..................................................................................................................................................................10
Identifying a Location .................................................................................................................................................10
Connecting to the FX2000 ........................................................................................................................................10
Monitoring and Managing your 5G Indoor CPE................................................................................................11
Caring for your FX2000.....................................................................................................................................................12
Resetting your FX2000................................................................................................................................................12
Care Tips ..........................................................................................................................................................................13
Configuration............................................................................................................................................................................14
Overview................................................................................................................................................................................15
Home Page......................................................................................................................................................................16
Side Menu .......................................................................................................................................................................16
Getting Help ...................................................................................................................................................................16
Admin Password .................................................................................................................................................................17
Changing the Admin Password...............................................................................................................................17
Managing Data Usage ......................................................................................................................................................18
Data Usage Page...........................................................................................................................................................19
Managing Wi-Fi Settings..................................................................................................................................................21
Settings Tab....................................................................................................................................................................22
Primary Network Tab...................................................................................................................................................24
Guest Network Tab ......................................................................................................................................................26
Managing Connected Devices.......................................................................................................................................28
Connected Devices Page...........................................................................................................................................29
Managing Settings.............................................................................................................................................................31
Preferences Tab.............................................................................................................................................................32
Software Update Tab ..................................................................................................................................................33
Backup and Restore Tab.............................................................................................................................................34
VPN Tab............................................................................................................................................................................36
GPS Tab ............................................................................................................................................................................38
Advanced Tab ................................................................................................................................................................39
Viewing Info About the FX2000 ....................................................................................................................................39
Internet Status Tab.......................................................................................................................................................40
Internet Sessions Tab ..................................................................................................................................................41
Diagnostics Tab.............................................................................................................................................................42
Device Info Tab..............................................................................................................................................................43
Getting Support ..................................................................................................................................................................44
Customer Support Tab ...............................................................................................................................................44
Advanced Settings ..................................................................................................................................................................45
Overview................................................................................................................................................................................46
Using Advanced Settings ................................................................................................................................................46
Cellular Tab .....................................................................................................................................................................47
Manual DNS Tab ...........................................................................................................................................................48
SIM Tab.............................................................................................................................................................................49
Firewall Tab.....................................................................................................................................................................51

5G INDOOR CPE FX2000 USER GUIDE 4
MAC Filter Tab ...............................................................................................................................................................52
LAN Tab............................................................................................................................................................................53
WAN Settings .................................................................................................................................................................55
Port Filtering Tab ..........................................................................................................................................................56
Port Forwarding Tab....................................................................................................................................................58
Inseego Connect Tab ..................................................................................................................................................61
Troubleshooting and Support ............................................................................................................................................62
Overview................................................................................................................................................................................63
Technical Support ..............................................................................................................................................................63
Product Specifications and Regulatory Information ..................................................................................................64
Product Specifications......................................................................................................................................................65
Device ...............................................................................................................................................................................65
Environmental ...............................................................................................................................................................65
Network Connectivity .................................................................................................................................................65
Wi-Fi...................................................................................................................................................................................65
Security.............................................................................................................................................................................66
Regulatory Information....................................................................................................................................................67
Product Certifications and Supplier’s Declarations of Conformity...................................................................71
Energy Efficiency.................................................................................................................................................................71
Wireless Communications...............................................................................................................................................71
Limited Warranty and Liability.......................................................................................................................................72
Safety Hazards .....................................................................................................................................................................73
Glossary.......................................................................................................................................................................................74
Glossary..................................................................................................................................................................................75

5G INDOOR CPE FX2000 USER GUIDE 5
1
Introduction and Getting
Started
Overview
Ports and Buttons
Indicator LEDs
Getting Started
Caring for your FX2000

5G INDOOR CPE FX2000 USER GUIDE 6
Overview
The 5G Indoor CPE FX2000 is a wireless device that delivers Internet service. The FX2000 provides
network and Internet connectivity via Wi-Fi and Ethernet. Connect laptops, tablets, e-readers, gaming
consoles and more.
Inside the box you will find a 5G Indoor CPE FX2000, a Welcome Card, an Ethernet cable, and an AC wall
adapter power supply.
System Requirements
•Compatible with all major operating systems.
•Works with the latest versions of browsers.
To use Wi-Fi mode, connecting devices need Wi-Fi capability. You can also connect via Ethernet.

5G INDOOR CPE FX2000 USER GUIDE 7
Ports and Buttons

5G INDOOR CPE FX2000 USER GUIDE 8
Indicator LEDs
The top of the FX2000 has an indicator LED. It changes colors and either blinks or glows solid to
communicate current states for the device.
LED Color
Operation
Meaning
Blue
Solid
Blinking
Strong 5G connection (3 – 5 bars)
Weak 5G connection (1 – 2 bars)
Green
Solid
Blinking
Strong 4G connection (3 – 5 bars)
Weak 4G connection (1 – 2 bars)
White
Blinking
Factory reset
Yellow
Solid
Software update is in progress
Red
Solid
Blinking
CPE is booting up
No service, SIM error, or locked SIM card
The LAN port also has indicator LEDs.
LED Color
Operation
Meaning
Green
Solid
Blinking
Off
Indicates Ethernet connection speed
1000 Mbps (Gigabit)
Data is being transferred
10/100 Mbps
Amber
Solid
Off
Indicates port status
Port is being connected, but no data is being transferred
Port is being disconnected

5G INDOOR CPE FX2000 USER GUIDE 9
Getting Started
This section provides instructions for getting your 5G Indoor CPE FX2000 up and running, as well as
reset and support information.
Installing a SIM Card
A SIM card is a small rectangular plastic card that stores your phone number and important information
about your wireless service. The 5G Indoor CPE supports only Nano SIM cards.
CAUTION! Always use a factory-made SIM card supplied by the service provider. Do not bend or scratch
your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.
To install a SIM card:
1. If necessary, remove the SIM card from the protective sleeve, being careful not to touch the
gold-colored contacts.
2. Use the included SIM tool to insert the SIM card notch first into the SIM slot, with the gold-
colored contact points facing down.
NOTE: Should your SIM card be lost or damaged, contact your network operator.

5G INDOOR CPE FX2000 USER GUIDE 10
Powering On
Turn on your FX2000 with the AC wall adapter power supply:
1. Plug the power cord into the power port on the back of the FX2000.
2. Plug the power adapter into an AC wall outlet.
WARNING!Use only the AC wall adapter power supply that came with the 5G Indoor CPE. Unapproved
AC wall adapter power supplies could cause the FX2000 to overheat or catch fire, resulting in serious
bodily injury, death, or property damage.
Identifying a Location
Use the Inseego Mobile App to identify the optimal location for your 5G Indoor CPE.
1. Scan the QR code to install the Inseego Mobile App from AppStore or Google Play, or visit
https://inseego.com/inseego-connect-get-app to download the App.
2. Follow instructions within the Inseego Mobile App to connect to your 5G Indoor CPE and
perform a location survey to identify the ideal location for your 5G Indoor CPE.
NOTE: Make sure to place your 5G Indoor CPE on a sturdy surface.
Connecting to the FX2000
With the 5G Indoor CPE, Wi-Fi devices and wired devices can connect to the mobile broadband network
simultaneously.
Connecting Devices Wirelessly
You can connect to your 5G Indoor CPE with your computer, tablet or other wireless devices that have
Wi-Fi and Internet browser software.
To connect a Wi-Fi capable device to your FX2000:
1. Make sure the 5G Indoor CPE is powered on, and the indicator LED is blue or green.
2. On the device you want to connect to the Internet, open the Wi-Fi settings or application and in
the displayed list of available networks, find the Primary Wi-Fi network name printed on the
bottom of your FX2000.
3. Click Connect or otherwise select the network name.
4. When prompted, enter the Primary Wi-Fi password printed on the bottom of the FX2000.
Your Wi-Fi capable device is now connected to the Internet.

5G INDOOR CPE FX2000 USER GUIDE 11
Connecting Devices with Ethernet
You can connect wired devices such as laptops, printers, and gaming consoles via Ethernet.
To connect Ethernet devices:
1. Plug one end of an Ethernet cable into the LAN port on the FX2000.
2. Plug the other end of the cable into the Ethernet port of the device you wish to connect.
Devices plugged into the FX2000 via Ethernet have instant access to the Internet.
Monitoring and Managing your 5G Indoor CPE
You can use multiple options to monitor and manage your 5G Indoor CPE.
Inseego Mobile App
You can use the same mobile app you used to find a location for your FX2000 to perform basic device
monitoring and management.
Admin Web UI
Once your 5G Indoor CPE is connected to a device that supports Web browsing, you can use the Web
User Interface to customize settings, change your password, and access information.
On a device connected to the 5G Indoor CPE, open any Web browser and go to http://192.168.1.1.
Select Sign In (in the top-right corner of the screen), and enter the Admin Password printed on the
bottom of the FX2000.
Inseego ConnectTM
Go to connect.inseego.com to sign up for a free Inseego Connect account, which provides the fullest
experience for monitoring and managing FX2000 devices from anywhere in the world with access to a
web browser.

5G INDOOR CPE FX2000 USER GUIDE 12
Caring for your FX2000
This section provides information on general care and restoring your 5G Indoor CPE to factory default
settings.
Resetting your FX2000
You can reset your 5G Indoor CPE to factory settings using the RESET button on the FX2000 or from the
Mobile App, Admin Web UI, or Inseego Connect.
CAUTION! Resetting returns your FX2000 to factory settings, including resetting the Wi-Fi name and
password. This disconnects all devices.
Resetting with the RESET button
The master reset button is in a small hole located on the back of the 5G Indoor CPE .This button
returns the device to factory settings, including resetting theWi-Fi name and password and admin
password
.
To reset the 5G Indoor CPE:
1. Place the RESET end of the provided SIM tool (or one end of an unfolded paper clip) into the
master reset button hole.
2. Press the SIM tool on the button for about five to six seconds, then your 5G Indoor CPE will
restart.
Resetting from the Inseego Mobile App
To reset the FX2000 from the Inseego Mobile App, select Mobile Options, then select Factory Reset.
Resetting from the Admin Web UI
To reset the FX2000 from the Admin Web UI, select Settings > Backup and Restore and select Restore
Factory Defaults.
Resetting from Inseego Connect
To reset the FX2000 from Inseego Connect, on the Devices page, check the box next to the device and
select Factory Reset.

5G INDOOR CPE FX2000 USER GUIDE 13
Care Tips
Inseego recommends the following care guidelines:
•Protect the FX2000 from liquids, dust, and excessive temperatures.
•Do not apply adhesive labels to the FX2000 as they may cause the router to potentially overheat or
alter the performance of the internal antenna.
•Store the FX2000 in dry and secure location when not in use.

5G INDOOR CPE FX2000 USER GUIDE 14
2
Configuration
Overview
Admin Password
Managing Data Usage
Managing Wi-Fi Settings
Managing Connected Devices
Managing Settings
Viewing Info About the FX2000
Getting Support

5G INDOOR CPE FX2000 USER GUIDE 15
Overview
You can configure your FX2000 to best suit your needs, including: changing your network name
and/or passwords, setting up a guest network, viewing all currently connected devices, and setting
device preferences.
There are multiple tools for configuring your 5G Indoor CPE:
•Inseego Mobile App – Allows you to perform basic device monitoring and management. This
is the same app you used to identify a location for your FX2000.
•Admin Web UI – Provides a local gateway to configure and manage your FX2000. On a device
connected to your FX2000, open any Web browser and go to http://192.168.1.1. Select Sign In
(in the top-right corner of the screen), and enter the Admin Password printed on the bottom
of the FX2000.
•Inseego Connect – Enables you to monitor and configure an entire deployment of devices.
You can group devices together to push widespread configurations, troubleshoot individual
devices, set alarms, and run reports. Go to connect.inseego.com to sign up for a free Inseego
Connect account.
This chapter provides the configuration options available for your FX2000 devices. The configurations
shown are from the Admin Web UI, unless otherwise noted. Many of these options are also available
with Inseego Mobile App and Inseego Connect. Some configurations are available only with Inseego
Connect, and are marked as such.

5G INDOOR CPE FX2000 USER GUIDE 16
Home Page
The Home page of the Admin Web UI is the local gateway to configuring and managing your FX2000.
It displays the current Wi-Fi networks and passwords and lists all currently connected devices. It also
shows data usage, Internet status, setting information, and provides access to support.
Click in the bottom-right corner of a panel to access screens with further information and options.
Side Menu
Each subscreen in the 5G Indoor CPE Admin Web User Interface includes a menu on the left, which
you can use to return to the Home page or jump to other pages. The current page is indicated by a
blue bar. A similar side menu is available when configuring devices with Inseego Connect.
Getting Help
Select the question mark (?) in the upper right hand corner of a page to view Help on that topic.

5G INDOOR CPE FX2000 USER GUIDE 17
Admin Password
The Admin password is what you use to sign into the 5G Indoor CPE Admin Web UI. A default Admin
password is assigned to each individual device and is printed on the bottom of the FX2000. You can
change the Admin password to something easier to remember, and set up a security question that will
help you securely recover your password if you forget what you changed it to.
NOTE: You can set up separate Wi-Fi passwords for both primary and guest networks in Wi-Fi, but
these are different from the Admin password, which is for this Web User Interface.
Important: It is critical that you change the Admin password from the default to keep the device
and your network secure.
Changing the Admin Password
To change the Admin password:
1. From the Admin Web UI: Click the down arrow next to Sign Out in the top-right corner of any
Admin Web UI page and select Change Password.
From Inseego Connect: Select Device > Admin Password from the Configure side menu.
2. Enter your current Admin password, then click Continue.
3. Enter your current Admin password again, then enter a new password and confirm it.
4. Select a security question from the drop-down list and type an answer to the question.
NOTE: Answers are case-sensitive.
5. Click Save Changes.
The next time you sign in to the 5G Indoor CPE Web User Interface, use the new Admin password. If
you cannot remember the password, click Forgot Admin password. After you correctly answer the
security question you set up, the current password is displayed.

5G INDOOR CPE FX2000 USER GUIDE 18
Managing Data Usage
You can monitor and manage data usage on your FX2000 using the Data Usage page.
On the Admin Web UI Home page, the Data Usage panel shows current data usage information.
To manage or view data usage, select from the Home page Data Usage panel or select Data Usage
from the side menu. The Data Usage page appears.

5G INDOOR CPE FX2000 USER GUIDE 19
Data Usage Page
Use the Data Usage page to view details and manage your FX2000 data usage.
The data usage graph displays vary according to plan, but generally include:
•Estimated percentage of data remaining for the current billing cycle
•Number of days left in the billing cycle
•Data limit on your plan
•Estimated amount of data used in the current billing cycle
•Estimated amount of data remaining for the current billing cycle
•Date the billing cycle ends
Use the Reset Data Counter Now button to restart the data usage shown on this page to zero.
Reset data counter on this day of the month: Use the drop-down to select a day of the month for
the counter displayed on this page to reset.
Maximum data limit: Enter a maximum data limit, if desired.
Session Start: The date and time the current Internet session began.
Session Duration: The amount of time that has elapsed since the connection for the current Internet
session was established.
Session Tx: The amount of data transmitted for the current Internet session. This counter starts at zero
when the connection is established.

5G INDOOR CPE FX2000 USER GUIDE 20
Session Rx: The amount of data received for the current Internet session. This counter starts at zero
when the connection is established.
Monthly Tx: The amount of data transmitted for the current billing cycle.
Monthly Rx: The amount of data received for the current billing cycle.
Monthly Total:The total amount of data for the current billing cycle.
Select Save Changes to enact changes.