Inseego M3000 User manual

Mobile hotspot
M3000
USER GUIDE

MiFi X PRO 5G USER GUIDE 2
INSEEGO COPYRIGHT STATEMENT
© 2022 Inseego Corp. All rights reserved. Complying with all copyright laws is the responsibility of the user. Without
limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval
system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), or
for any purpose without the expressed written permission of Inseego Corp.
SOFTWARE LICENSE
Proprietary Rights Provisions:
Any software drivers provided with this product are copyrighted by Inseego Corp. and/or Inseego Corp.’s suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Inseego
Corp. and/or Inseego Corp. suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a
reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to
provide access to the software drivers to any person for any purpose other than processing the internal data for the
intended use of the software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classified as “Commercial Computing device Software” and the U.S. Government is acquiring
only “Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country
where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in
violation of the laws of any other country.
TRADEMARKS AND SERVICE MARKS
Inseego Corp. is a trademark of Inseego Corp., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained
in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of
Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp. or
its respective owners.
• MiFi® and the MiFi logo are registered trademarks of Inseego Corp.• Microsoft and Windows are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Document Number: 14964508-003 REV 2

MiFi X PRO 5G USER GUIDE 3
Contents
Introduction and getting started .............................................................................................................................. 6
Overview........................................................................................................................................................................ 7
Key features ............................................................................................................................................................ 7
Description.................................................................................................................................................................... 7
Display view ............................................................................................................................................................ 8
Side view .................................................................................................................................................................. 8
Status indicators and icons..................................................................................................................................... 9
Getting started ..........................................................................................................................................................10
Setting up with the Inseego Mobile app...................................................................................................10
Installing a SIM Card .........................................................................................................................................11
Turning on and off .............................................................................................................................................12
System requirements ........................................................................................................................................13
Finding your Wi-Fi name and password....................................................................................................13
Connecting devices to your MiFi..................................................................................................................13
Caring for your MiFi ................................................................................................................................................14
Charging your MiFi ............................................................................................................................................14
Battery Preservation Mode .............................................................................................................................17
Battery tips ............................................................................................................................................................18
Replacing the battery........................................................................................................................................19
Replacing the SIM card ....................................................................................................................................20
Unlocking the SIM card....................................................................................................................................21
Resetting your MiFi............................................................................................................................................22
Care tips .................................................................................................................................................................23
Touchscreen....................................................................................................................................................................24
Overview......................................................................................................................................................................25
Home screen ........................................................................................................................................................25
Navigation tips ....................................................................................................................................................26
Managing Wi-Fi settings .......................................................................................................................................26
Wi-Fi ........................................................................................................................................................................26
Band Selection.....................................................................................................................................................27
Wi-Fi Name/Password ......................................................................................................................................27
Wi-Fi Protected Setup (WPS) .........................................................................................................................28
Managing connected devices..............................................................................................................................29
Connected Devices (Details and Blocking) ...............................................................................................29
Blocked Devices (Unblocking) .......................................................................................................................29
Viewing data usage .................................................................................................................................................30
Managing settings ...................................................................................................................................................30
Charging other devices..........................................................................................................................................31
Viewing software update info..............................................................................................................................32
Viewing messages....................................................................................................................................................32
Viewing info about your MiFi ..............................................................................................................................33
Viewing help...............................................................................................................................................................34
Admin Web UI................................................................................................................................................................35
Overview......................................................................................................................................................................36
Home page ...........................................................................................................................................................36

MiFi X PRO 5G USER GUIDE 4
Side menu..............................................................................................................................................................36
Admin password.......................................................................................................................................................37
Changing the Admin password.....................................................................................................................37
Hiding the Admin password on the touchscreen...................................................................................37
Managing data usage.............................................................................................................................................38
Data Usage page ................................................................................................................................................39
Managing Wi-Fi settings .......................................................................................................................................41
Settings tab...........................................................................................................................................................42
Primary Network tab .........................................................................................................................................44
Guest Network tab.............................................................................................................................................46
Managing connected devices..............................................................................................................................48
Connected Devices page.................................................................................................................................49
Managing settings ...................................................................................................................................................51
Preferences tab....................................................................................................................................................51
Software Update tab .........................................................................................................................................57
Backup and Restore tab...................................................................................................................................59
GPS tab...................................................................................................................................................................61
Advanced tab .......................................................................................................................................................62
Viewing info about your MiFi ..............................................................................................................................63
Internet Status tab..............................................................................................................................................64
Internet Sessions tab.........................................................................................................................................65
Diagnostics tab....................................................................................................................................................66
Device Info tab.....................................................................................................................................................67
Logs tab..................................................................................................................................................................68
Getting help................................................................................................................................................................69
Help tab..................................................................................................................................................................70
Customer Support tab......................................................................................................................................71
Advanced settings ........................................................................................................................................................72
Overview......................................................................................................................................................................73
Using advanced settings........................................................................................................................................73
Cellular tab ............................................................................................................................................................74
Manual DNS tab..................................................................................................................................................76
SIM tab ...................................................................................................................................................................77
Firewall tab............................................................................................................................................................79
MAC Filter tab......................................................................................................................................................81
LAN tab...................................................................................................................................................................83
Port Filtering tab .................................................................................................................................................86
Port Forwarding tab...........................................................................................................................................88
VPN tab ..................................................................................................................................................................91
Inseego Connect Tab ........................................................................................................................................93
Troubleshooting and support ..................................................................................................................................94
Overview......................................................................................................................................................................95
First troubleshooting steps.............................................................................................................................95
Common problems and solutions .....................................................................................................................95
My MiFi powered off without pressing the Power button..................................................................95
No service is available.......................................................................................................................................96
My MiFi has no power/touchscreen doesn’t display when I press the Power button .............96

MiFi X PRO 5G USER GUIDE 5
I forgot my Wi-Fi password ............................................................................................................................96
I forgot my MiFi Admin web UI password ................................................................................................96
I cannot connect a device to my MiFi.........................................................................................................96
I see other networks, but not the network name for my MiFi...........................................................97
I see the network name, but cannot connect a device to my MiFi..................................................97
I want to see how many devices are connected.....................................................................................97
I want to see the firmware (software) version installed on my MiFi................................................98
I want to see the phone number for my MiFi..........................................................................................98
I want to see the battery level of my MiFi.................................................................................................98
I want to turn my MiFi off................................................................................................................................98
I want to know if my MiFi is still on when the touchscreen is dark.................................................98
Technical support.....................................................................................................................................................99
Product specifications and regulatory information ...................................................................................... 100
Product specifications.......................................................................................................................................... 101
Device................................................................................................................................................................... 101
Environmental................................................................................................................................................... 101
Power ................................................................................................................................................................... 102
Network connectivity ..................................................................................................................................... 102
Bands supported.............................................................................................................................................. 102
Wi-Fi ..................................................................................................................................................................... 102
Software .............................................................................................................................................................. 103
Warranty and services.................................................................................................................................... 103
Regulatory information....................................................................................................................................... 103
Federal Communications Commission Notice (FCC – United States).......................................... 103
FCC RF Exposure Guidance Statement.................................................................................................... 104
Product Certifications and Supplier’s Declarations of Conformity..................................................... 104
Wireless communications .................................................................................................................................. 105
Limited warranty and liability ........................................................................................................................... 105
Safety hazards......................................................................................................................................................... 106
Proper battery use and disposal...................................................................................................................... 107
Glossary.......................................................................................................................................................................... 108
Glossary..................................................................................................................................................................... 109

MiFi X PRO 5G USER GUIDE 6
1
Introduction and getting started
Overview
Description
Status indicators and icons
Getting started
Caring for your MiFi

MiFi X PRO 5G USER GUIDE 7
Overview
MiFi X PRO 5G is Inseego’s 5G mobile hotspot, providing groundbreaking speeds using T-Mobile’s
5G Ultra Capacity network. Connect with dual-band Wi-Fi 6 (supporting up to 32 connected
devices), a USB Type-C port, or an RJ45 Ethernet port for direct internet connection.
Key features
•Robust 5G band option support (sub-6, and C-band) and 5G band combinations provide
strong performance, speed, and low latency.
•Dual-band Wi-Fi 6 supporting up to 32 wireless connected devices, as well as an RJ45
Ethernet port and a USB Type-C port for direct internet connection.
•Responsive 2.4” IPS color touchscreen display allows you to manage your MiFi
environment from your device.
•Easy-to-use Admin web UI provides additional settings and management tools, such as
GPS location, advanced configuration, logs, and more.
•WPA3 Wi-Fi security support, advanced encryption, VPN passthrough, and remote
connectivity to office networks.
•Rechargeable 5050 mAh battery to power you through the day*and charge other devices.
•Innovative Battery Preservation Mode optimizes battery life by maintaining a battery level
between 70% and 80% when your MiFi is continuously powered for more than 16 hours
straight. Battery Preservation Mode enables you to keep your MiFi plugged in 24/7 with
reduced long-term degradation to the battery.
•Inseego MobileTM app provides step-by-step setup instructions and settings management.
Description
The Inseego MiFi X PRO 5G package includes:
•5G MiFi X PRO 5G
•Pre-installed 5050 mAh Li-Ion battery
•USB 3.1 Gen 1, type A to C cable
•Get Started card
* Battery life and activity may vary depending on the number of connected devices and activity, including use of
Ethernet.

MiFi X PRO 5G USER GUIDE 8
Display view
Press and hold the Power button for three seconds to turn your MiFi X PRO 5G on and off. Press
and release the Power button to wake up the display.
The 2.4-inch IPS color touchscreen displays and allows you to view Wi-Fi name and password,
connected devices, data usage, and more. Swipe through screens and tap the arrows, buttons, and
icons to access available menu options.
Side view
USB-C port: For charging your MiFi, charging another device, or for data tethering.
Ethernet port: For a direct wired connection to the internet on another device.

MiFi X PRO 5G USER GUIDE 9
Status indicators and icons
The MiFi X PRO 5G uses the following status indicators and display icons.
Display Icon
Description
No icons
The MiFi is powered off or not receiving power, or the
screen is in power-saving mode.
Home
Home
Network signal
strength
Network Signal Strength Indicator. More bars indicate more
signal strength.
Activity indicator
Data is transferring between the cellular network and the
MiFi.
Messages
You have unread messages.
Wi-Fi
The MiFi Wi-Fi network is on.
Connected devices
Displays number of Wi-Fi devices connected to your MiFi.
Information
Tap to view more information (on Home screen tap to view
Wi-Fi network names and passwords).
Multiple screens
Indicates you can swipe left/right to view more screens.
Battery fully charged
Battery is fully charged.
Battery needs charge
Battery is critically low and the MiFi will shut down unless
the battery is connected to the charger.
Battery on AC charge
The MiFi is connected to the AC charger and charging.
Battery on USB
charge
The MiFi is connected via USB and is charging a connected
device.
Battery Preservation
Mode
The MiFi battery level will be maintained at 70% – 80% until
either the charger is disconnected or the MiFi is power
cycled.
No SIM
No SIM card is detected.
Locked SIM
SIM card is locked. The real-time data usage meter will not
display.
SIM error
SIM card error. Check that your SIM card is properly
installed.
USB tethered
Device is connected to the MiFi via USB.
Ethernet
Ethernet port is activated.
No Ethernet
Ethernet port is deactivated.

MiFi X PRO 5G USER GUIDE 10
Getting started
Important: Before you use your MiFi, charge the battery for at least four hours to ensure a full
initial charge. When fully charged, the battery has all day life*.
Setting up with the Inseego Mobile app
You can set up and manage your MiFi with the Inseego Mobile app:
1. Scan the QR code to install from AppStore or Google Play.
2. Follow the in-app instructions to set up your MiFi.
3. Use the app to configure and customize your MiFi.
* Battery life and activity may vary depending on the number of connected devices and activity, including use of
Ethernet.

MiFi X PRO 5G USER GUIDE 11
Installing a SIM Card
Your SIM card is a small rectangular plastic card that stores your phone number and important
information about your wireless service. The MiFi X PRO 5G supports only Nano SIM cards. To
prevent damage to the SIM slot, please select the correct SIM for this device.
CAUTION: Always use a factory-made SIM card supplied by the service provider. Do not bend or
scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.
To install a SIM card:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover.
Set the cover aside.
2. Remove the battery from the battery compartment.

MiFi X PRO 5G USER GUIDE 12
3. Lift the SIM access tab by placing a fingernail underneath the white arrow and lifting the
tab up and to the right.
4. If necessary, remove the SIM card from the outer card, being careful not to touch the gold-
colored contacts.
5. Slide the SIM card into the slot notch first, with the contact points facing down.
6. Close the SIM access tab, place the battery in the battery compartment and replace the
cover. The SIM card MUST remain in the SIM card slot when in use.
Turning on and off
To turn your MiFi on, press and hold the Power button for three seconds. This initiates a boot-up
process. Your MiFi is ready to use once the Home screen appears:
To wake up the display, press and release the Power button.
To turn your MiFi off, press and hold the Power button for three seconds until you see the Power
Off screen.
Then select Shutdown.

MiFi X PRO 5G USER GUIDE 13
System requirements
Any device with Wi-Fi capability can connect to your MiFi. You can also connect via USB or
Ethernet.
The MiFi must have proper data service to function and is compatible with all major operating
systems and the latest versions of browsers.
Finding your Wi-Fi name and password
Tap Wi-Fi Name/Password on the Home screen. The name and password for your MiFi primary
network is displayed. Swipe left to see the credentials for the guest network.
Important: The default Admin password is the same as the primary Wi-Fi network’s default
password. To change either password, sign in to the MiFi Admin web UI.
Connecting devices to your MiFi
With the MiFi X PRO 5G, Wi-Fi devices and wired devices can connect simultaneously.
Connecting devices wirelessly
Your MiFi has two Wi-Fi networks, primary and guest, and lets you connect up to 32 Wi-Fi capable
devices. For added security, share your guest network instead of your primary network. The guest
network is off by default. You can turn it on from either the MiFi touchscreen (see page 27) or the
Admin web UI (see page 46).
To connect devices to your MiFi:
1. Turn on the device you want to connect. The MiFi will broadcast its own wireless network
and name.
2. On the device, open the list of available Wi-Fi networks. Select the MiFi primary or guest
network and enter the password. Once connected to the Internet, the MiFi Home screen
displays the connected device.
NOTE: You can view or change MiFi settings on the MiFi touchscreen or by connecting to the
Admin web UI from the primary network at http://192.168.1.1.

MiFi X PRO 5G USER GUIDE 14
Connecting devices with USB
You can tether to a device using the USB-C port:
1. Connect the USB-C end of a USB cable into the USB-C port on your MiFi.
2. Connect the USB-A end of a USB cable into the device you wish to connect. The USB
Connection Options touchscreen appears.
3. Select Access internet (USB & Wi-Fi) and tap OK.
Connecting devices with Ethernet
NOTE: The Ethernet port is disabled by default to optimize battery life. You can enable it from the
touchscreen (Menu > Settings), or from the Admin web UI (Settings > Preferences).
You can connect wired devices such as laptops, printers, and gaming consoles via Ethernet:
1. Plug one end of an Ethernet cable into the 1 Gbps RJ45 Ethernet port on your MiFi.
2. Plug the other end of the cable into the Ethernet port of the device you wish to connect.
Devices plugged into the MiFi via Ethernet have direct access to the Internet.
Caring for your MiFi
This section provides information on charging, battery tips and replacement, replacing and
unlocking the SIM card, restoring your MiFi to factory default settings, and general care.
Charging your MiFi
You can check the battery level and charging status of your MiFi from the Home screen.
Important: Before using your MiFi, charge the battery for at least four hours to ensure a full
initial charge. When fully charged, the battery has all day life*.
* Battery life and activity may vary depending on the number of connected devices and activity, including use of
Ethernet.

MiFi X PRO 5G USER GUIDE 15
Charging with the USB cable
Your MiFi X PRO 5G comes with a USB charging/data cable that can be used to charge your MiFi.
You can use this cable to charge directly from a variety of USB-powered ports (laptops,
computers, hubs, etc.).
To charge your MiFi from a powered USB port:
1. Connect the USB-C end of the USB cable into the USB-C port of the MiFi.
2. Connect the USB-A end of the USB cable into another device, such as a laptop. The USB
Connection Options touchscreen appears.
3. Select Charge the M3000 and tap OK.
Charging with a wall charger
You can charge your MiFi to a power outlet using its charging/data cable (included) and a
compatible wall adapter (not included). NOTE: For optimal charging, use a Qualcomm QC-
compliant wall adapter with a minimum power output of 18W. You can also use a wall adapter
with a minimum power output 15W, but charging time will vary.
NOTE: Use wall adapters that are compliant with applicable country regulations and safety
standards. For further wall adapter guidance, see page 102.
To charge the battery with a charger:
1. Connect the USB-C end of the USB cable into the USB-C port of the MiFi.

MiFi X PRO 5G USER GUIDE 16
2. Connect the other end of the USB cable into a compatible wall charger and plug the
charger into an appropriate electrical outlet.
Charging other devices
You can use the USB-C port on your MiFi to charge other devices, like a cell phone or tablet.
To charge another device:
1. Connect the USB-C end of a USB cable into the USB-C port of the MiFi.
2. Connect the other end of the USB cable into the device you wish to charge. The USB
Connection Options touchscreen appears.
4. Select Charge Other Device and tap OK.
NOTE: Do not use the Charge Other Device feature if you want to use the battery for a full day.
Charging best practices
For optimum battery health and life, Inseego does not recommend keeping the battery fully
charged for an extended period of time. To support this, your MiFi includes the Battery
Preservation Mode (BPM) feature, which helps prevent overcharging and preserves the integrity of
your battery.
Inseego recommends the following best practices to ensure optimal battery performance and life:
•Minimize the amount of time the battery stays at 0% or 100%.
•Charge, operate, and store the device as close to normal room temperature as possible
(60° to 80°).
•Store your MiFi with a battery strength between 30% - 80%.
•Best results are achieved by allowing Battery Preservation Mode to activate if you keep
your MiFi continuously powered.
Before using your MiFi, read the Battery Preservation Mode and Battery Tips sections that follow
and the battery safety information in the Safety Hazards and Proper Battery Use and Disposal
sections at the end of this guide.

MiFi X PRO 5G USER GUIDE 17
CAUTION: Always use official OEM batteries and chargers that have been approved by Inseego
for optimal performance and safe operation of your MiFi.
Battery Preservation Mode
Battery Preservation Mode is designed for users that typically keep their MiFi plugged in for
extended periods (over 24 hours at a time). Batteries that continuously hold a full charge have
been shown to lose charge capacity over time and have reduced longevity. To avoid any loss of
battery integrity, Battery Preservation Mode activates on your MiFi when it has charged for more
than 16 hours straight. With Battery Preservation Mode, the battery level is allowed to fall to 70%
and then your MiFi maintains a charge of 70% - 80% until you power cycle or remove it from
charging. When Battery Preservation Mode is activated, the following message appears:
Click OK.The Battery Preservation Mode icon on the Home screen and a message on
the InfoPanel indicate that Battery Preservation Mode ison.
Battery Preservation Mode automatically deactivates when you unplug the charger or power cycle
your MiFi.
Click OK.

MiFi X PRO 5G USER GUIDE 18
Once Battery Preservation Mode has been activated, your MiFi no longer charges to 100%.
Initially, the charge level is between 70% and 99% and eventually, 70% to 80%. If this is not
desired, you can disable Battery Preservation Mode on the touchscreen (Menu > Settings), or on
the Admin web UI (Settings > Preferences).
Battery tips
Before operating for a full day:
•Ensure the battery is fully charged.
•Find a location with optimal signal strength.
NOTE: Do not use the Charge Other Device feature if you want to use the battery for a full day.
WARNING! Always use official OEM approved batteries and chargers with your MiFi. The warranty
does not cover damage caused by non-approved batteries and/or chargers.
•Do not use sharp objects or use excessive force to remove the battery or to access the
battery well, this may damage the MiFi and the battery.
•The battery discharges more rapidly as additional devices access your MiFi.
•Battery life depends on the network, signal strength, temperature, features, and
accessories you use.
•New batteries or batteries that have been stored for a long time may take more time to
charge.
•When storing your battery, keep it uncharged in a cool, dark, dry place.
•When charging your battery, keep it near room temperature.
•Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
•Never leave the MiFi in an unattended vehicle where it can get too hot or too cold.
•Some batteries perform best after several full charge/discharge cycles.
•It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.

MiFi X PRO 5G USER GUIDE 19
Replacing the battery
CAUTION: Whenever you remove or insert the battery, ensure your MiFi is not connected to any
device or power source. Never use tools, knives, keys, pens or any type of object to force the door
open or to remove the battery. Using any of these types of objects could result in puncturing the
battery.
To remove and replace the battery:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover.
Set the cover aside.
2. Insert your finger into the battery removal divot and lift the battery out of the battery
compartment.
3. Align the gold contacts on the new battery with the gold contacts on the MiFi and gently
slide the battery into place.
4. Replace the cover by setting it on the MiFi where the notches align, then press on the
cover until it clicks into place and is flat across the entire bottom surface.

MiFi X PRO 5G USER GUIDE 20
Replacing the SIM card
Your SIM card is a small rectangular plastic card that stores your phone number and important
information about your wireless service. Your MiFi comes with a pre-installed SIM card.
NOTE: Should your SIM card be lost or damaged, contact your network operator.
To remove the SIM card:
7. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover.
Set the cover aside.
8. Remove the battery from the battery well.
9. Lift the SIM access tab by placing a fingernail underneath the white arrow and lifting the
tab up and to the right.
10. Carefully slide the SIM card out of the SIM card slot.