Intempco CX5000 User manual

InTemp® CX5000 Gateway Manual
21781-L
The InTemp CX5000 Gateway is a device that uses Bluetooth® Low Energy (BLE) to regularly
configure and download up to 50 CX series loggers and upload the data to the InTempConnect®
website automatically via Ethernet or WiFi. The gateway requires an InTempConnect website
account with gateway privileges and a phone or tablet with the InTemp app to set up the
gateway.
Specifications
Transmission Range Approximately 30.5 m (100 ft) line-of-sight
Wireless Data Standard Bluetooth 4.2 (BLE)
Connectivity WiFi 802.11a/b/g/n 2.4/5 GHz or 10/100 Ethernet
Power Source AC adapter
Dimensions 12.4 x 12.4 x 2.87 cm (4.88 x 4.88 x 1.13 inches)
Weight 137 g (4.83 oz)
The CE Marking identifies this product as complying with all relevant
directives in the European Union (EU).
Setting up the Gateway
Follow these instructions for setting up the gateway in your
current location. If you are an IT administrator configuring the
gateway for use at a different location, see Setting up the
Gateway at a Different Site.
1. Set up roles on the InTempConnect website for
gateway privileges.
a. Go to www.intempconnect.com and follow the prompts
to set up an administrator account or skip to the next
step if you already have an account.
b. Log into the account at www.intempconnect.com.
c. If you are an administrator or created the account and
will be setting up the gateway, you can skip to step 2
because you automatically have the required privileges.
Otherwise, you must create a role or edit an existing
role to add the privileges. Click Settings and then Roles.
d. Click Add Role and enter a description or select an
existing role. Note: You must be an InTempConnect
administrator or a user with Manage Users and Roles
privileges.
e. Select the Gateway privileges from the Available
Privileges list on the left and click the right arrow button
to move them to the Assigned Privileges list on the right
as shown in this example.
Gateway
Privilege
Description
Create
Shipments
Set up shipments of loggers via the
gateway.
Download Now
and Continue
Download the logger with a gateway
immediately and then continue
logging.
Download Now
and Restart
Download the logger with a gateway
immediately and then restart the
logger.
Download Now
and Stop
Download the logger with a gateway
immediately and then stop logging.
Edit/Delete
Shipments
Change or delete planned shipments of
loggers via the gateway
Manage Logger/
Gateway Profiles
Set up or edit a gateway profile in
InTempConnect.
Manage
Gateways
Monitor active gateways in
InTempConnect and configure loggers
with the gateway.
Gateway
Administrator
Set up and configure a gateway with
the InTemp app.
Select any other privileges you want the user to have
(privileges for the InTempConnect website are noted
with a cloud icon and privileges for the InTemp app
are noted with a mobile device icon).
f. Select a user for this role and click Save. Or, if you need
to add a user, click Save and then click Settings > Users.
Click Add User and enter the email address and first and
last name of the user. Select the role with the gateway
privileges for the user and click Save.
Tip: You can assign these roles to the same user or different
users.
InTemp CX5000
Gateway
Included Items:
•Mounting kit
•AC adapter
Required Items:
•InTempConnect
account
•InTemp app
•Device with iOS or
Android™ and
Bluetooth
•CX series loggers

InTemp CX5000 Gateway Manual
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2. Set up a gateway profile.
a. In the InTempConnect website, click Gateways and
then Gateway Profiles.
b. Click Add Gateway Profile.
c. Type a name for the gateway, up to 30 characters.
d. Select the logger family that will be used with the
gateway (you can select more than one).
e. Select what you want the gateway to do with each
logger when connected: Download and Restart,
Download and Continue, or Download and Stop.
Important: Make sure you select either Download
and Restart (CX400, CX450, CX503, CX603, and
CX703 loggers) or Download and Continue if you
want all loggers to continue logging once the
gateway connects to them. Otherwise, if you select
Download and Stop, all logging will stop once the
gateway connects to the loggers and they will need
to be restarted with the InTemp app or through the
gateway with InTempConnect. In addition,
Download and Restart is not available for CX502,
CX602, and CX702 loggers. These loggers will stop
logging upon download if you select this option.
f. Select additional connection controls.
•Immediately connect to any <logger> with a new
sensor alarm. Select this if you want the gateway to
connect to and download any logger (as applicable)
any time a new alarm trips on the logger.
•Immediately connect to any <logger> not seen by this
gateway.* The gateway will automatically connect to a
new logger when it is first recognized. If this option is
disabled, the logger will continue logging, regardless of
what you selected for the Download option in step f. If
this option is enabled, the gateway will follow the
download setting selected in step f. This means if you
selected Download and Restart or Download and Stop
in step f, the logger will restart or stop upon the first
gateway connection.
*Note: Not ideal for storage applications.
•Immediately connect to any recently stopped
<logger>. Select this if you want the gateway to
connect and download a CX500, CX600, or CX700
logger when it stops logging instead of waiting for the
next scheduled connection. This option is not
available for CX400 loggers.
•Immediately connect to any <CX400 or CX450
logger> with a new low battery. Select this if you
want the gateway to connect and download a CX400
or CX450 logger any time a new low battery alarm
trips on the logger.
g. Choose how frequently the gateway will connect to and
download the logger: every 12 hours (CX500, CX600,
and CX700 loggers only), day, week, or month.
h. Click Save. The new profile is added to the list of
gateway profiles.
3. Download the InTemp app and log in.
a. Download the InTemp app to a phone or tablet if you
have not already done so.
b. Open the app and enable Bluetooth in the device
settings if prompted.
c. Log in with your InTempConnect user credentials.
4. Set up and start loggers.
Make sure the loggers that the gateway will be
downloading have been configured and started (requires
privileges). All loggers must be configured with the same
account used to configure the gateway. Refer to the logger
documentation or go to www.intempconnect.com/help for
details on starting loggers. You can also set up the gateway
to configure loggers. See Configuring Loggers with the
Gateway in this manual.
5. Power up the gateway.
a. Insert the appropriate plug for your region into the AC
adapter. Connect the AC adapter to the gateway and
plug it in.
b. Plug in an Ethernet cable if the gateway will be using
Ethernet network settings.
c. Wait a couple of minutes for it to completely power up
before continuing. The LED will be yellow-green while it
powers up and then change to a deep green once it is
ready to set up.
6. Configure gateway network settings.
Note: Ports 123 and 443 must be open for the gateway to
work properly.
a. In the InTemp app, tap the Devices icon. (Don’t see
Gateways? You must have Gateway Administrator
privileges.)
b. The gateway should appear in the list as in this example
and can be identified by its serial number. (The serial
number is located on the outside of the box or on the
back of the gateway). Tap anywhere in the row to
access gateway settings.
If the gateway does not appear, make sure it is powered
up and within range of your phone or tablet or press the
button on the gateway.
c. If the gateway will be using Ethernet with DHCP, the
network settings should be automatically configured. A
green cloud icon indicates that the gateway is
connected to the internet as shown below.
Plug in
Ethernet
cable here
Plug in AC
adapter here

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If you need to set up Ethernet for static IP addresses
or WiFi, tap Network Settings and tap Ethernet or
WiFi.
d. For Ethernet using static IP addresses: Disable
DHCP. Tap IP Address, Subnet Mask, or Router to
edit the addresses (consult your Network
Administrator). Tap Add DNS Server and enter an
address. Repeat if necessary (the app can store up to
three DNS server addresses). Tap Save.
For WiFi: Select Use Current WiFi Network to use your
phone or tablet’s existing WiFI SSID and then type your
password (the password is not copied from your
mobile device). (Tap Reset WiFi on Gateway to remove
an existing WiFi configuration and enter a different
network name and password.) Tap Save.
Note: If the InTemp app disconnects while saving
network settings, reconnect and enter the network
settings again.
e. The gateway will automatically test the network
connection after saving the settings. You can cancel the
test if necessary. If the test is not successful, make sure
all your settings are entered correctly and saved.
7. Configure the gateway.
a. In the InTemp app, tap the Devices icon and then tap
Gateways at the top of the screen.
b. Tap the gateway to connect to it.
c. Tap Configure.
d. Select a gateway profile; swipe left or right if there are
multiple profiles. (Don’t see a profile? Set one up in the
InTempConnect website as described in step 2. Log out
of the InTemp app and back in to see any new
configurations.)
e. Type a name for the gateway. The gateway serial
number will be used if no name is entered.
f. Tap Start. The status of the gateway should change to
Running in the app.
Once a gateway has contacted InTempConnect for the first
time, a user is created for the gateway in your InTempConnect
account. The user name is listed as CX5000-<gateway serial
number> and the role assigned to this gateway user is the same
role as the user who set up the gateway. Click Settings and then
Users to see the gateway added to the list of users in your
account.
Notes:
•If you have been using a gateway prior to December 2018,
a gateway user will automatically be added for your
gateway.
•CX5000 gateway users must have gateway privileges. If
you edit the CX5000 gateway user role, make sure that
role keeps gateway privileges.
If you disable a CX5000 gateway user, the gateway will no
longer download loggers or connect to InTempConnect.
After a gateway has been started, it will connect to loggers
within range and download them based on the settings in the
profile. Data will be uploaded to the InTempConnect website,
where you can configure loggers, create shipments, search
logger configurations, run reports, or schedule regular delivery
of logged data and other logger information via email (see
www.intempconnect.com/help). Note for CX400 loggers only:
If the CX400 logger being downloaded by a gateway is in an
alarm state, then the logger will be downloaded every hour
until the alarm is cleared.
A signal will be sent to InTempConnect every 10 minutes to
make sure the gateway is still active (see Monitoring the
Gateway with InTempConnect). The gateway LED will also be
green during normal operation (see Gateway LEDs).
Deployment and Mounting Guidelines
Follow these guidelines when selecting a location to place the
gateway:
•The gateway requires AC power and an Internet
connection. Select a location for the gateway that is near
an AC outlet and an Ethernet port (if using Ethernet) or
within range of your WiFi router (if using WiFi).
•The range for successful wireless communication between
the gateway and the loggers is approximately 30.5 m
(100 ft) with full line-of-sight. If there are obstacles
between the gateway and the loggers, such as walls or
metal objects, the connection may be intermittent and the
range between loggers and the gateway will be decreased.
•Use the enclosed mounting kit to mount the gateway to a
flat surface. Use the self-tapping screws and anchors to
affix the gateway mounting plate to a wall or ceiling.
Self-tapping
screws and
anchors
One of four clips to
attach to gateway
Gateway
mounting
plate

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If you are mounting the gateway on a wooden surface, use
both the gateway mounting plate and the mounting bracket
shown below. Place the gateway mounting plate over the
mounting bracket so the holes are aligned. Use the machine
screws to affix it the surface (you may need to drill pilot
holes in the surface first).
Once the gateway mounting plate is in place on the wall or
other flat surface, use the four holes on the back of the
gateway to attach it to the four clips on the mounting plate.
Connecting to the Gateway
To connect to the gateway with your phone or tablet:
1. In the InTemp app, tap the Devices icon and tap Gateways.
2. Tap the gateway in the list to connect to it.
If the gateway does not appear in the list or if it is having
trouble connecting, follow these tips:
•Make sure you have Gateway Administrator privileges in
the InTempConnect website as described on page 1.
•Press the button on the gateway and then check the list
again. If the gateway does not show up in the list after 30
seconds, press the button again.
•Make sure the gateway is within range of your phone or
tablet when connecting to it. If your mobile device can
connect to the gateway intermittently or loses its
connection, move closer to the gateway, within sight if
possible. Check the gateway signal strength icon in
the app to make sure there is a strong signal between the
phone and the gateway. The more blue bars, the stronger
the signal.
•Change the orientation of your phone or tablet to ensure
the antenna in your device is pointed toward the gateway
(refer to your device’s manual for the antenna location).
Obstacles between the antenna in the device and the
gateway may result in intermittent connections.
Once your phone or tablet is connected to the gateway, you
can check how many loggers are in range or click Show Details
to see the last time the gateway connected to a logger and to
the InTempConnect website.
You can also select one of the following actions:
•Configure. Select a profile for the gateway. You can create
a new gateway profile in the InTempConnect website
under Gateways> Gateway Profiles.
•Network Settings. Change the Ethernet or WiFi settings.
•Stop Gateway. Stop a running gateway. Loggers will no
longer be downloaded until you configure or start the
gateway again.
•Start Gateway. Start a gateway with the current
configuration settings.
Monitoring the Gateway with InTempConnect
To monitor an active gateway in the InTempConnect website,
click Gateways and then Gateway Configurations. All current
and previous gateway configurations are listed. Check the
current configuration in the list for the status, last upload
date/time and last contact with InTempConnect.
A signal is sent every 10 minutes from the gateway to
InTempConnect to make sure the gateway is still active. The
status for the current gateway configuration will be listed in
InTempConnect. When a gateway is unable to send a signal
(e.g. there is an interruption in Internet service), then it will be
listed as missing in InTempConnect, the LED on the gateway will
be red, and an email indicating the gateway is missing will be
sent to the address on file in InTempConnect after an hour. To
change the default notification settings (including whether to
send an email or text and the amount of time to wait before
sending a notification) or to create an additional notification,
click Gateways and then Notifications in IntempConnect. The
gateway will continue downloading loggers even if it is not able
to connect to InTempConnect. The data will stored temporarily
in the gateway and uploaded the next time it is able to connect
to InTempConnect.
The following is a list of all status messages that may appear for
the gateway:
•Gateway OK. The gateway is functioning without error.
•Missing. The gateway has not sent a signal to
InTempConnect.
•Invalid gateway date, check network connection. The
gateway clock time is invalid, i.e. the gateway cannot set
the clock time because there is no internet connection.
•Logger error, relaunch logger(s) with InTemp App. The
logger internal file is corrupt and data cannot be retrieved
by the gateway. The logger must be relaunched with the
InTemp app.
•Unable to update data to cloud. Logger data cannot be
uploaded to InTempConnect from the gateway.
Gateway LEDs
LED Behavior Description
Solid yellow-
green changing
to deep green
The gateway is powering up; the LED is yellow-
green when the gateway is first plugged in and
then changes to a deep green once it is ready
to set up.
Blinking green The gateway has been initialized. It is not
connected to a logger.
Machine
screws
Mounting
bracket;
attach to
mounting
plate above
Use these holes
to attach the
gateway to the
clips on the
mounting plate

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LED Behavior Description
Solid green The gateway is currently connected to a logger.
Blinking red The gateway is configured, but has been unable
to connect to the Internet for at least an hour.
Solid red The gateway is currently connected to a logger,
but has been unable to connect to the Internet
for at least an hour.
Pausing, Stopping, and Resetting a Gateway
Follow these instructions if you need to briefly pause a running
gateway, stop a gateway completely, or reset a gateway.
•Press the button on the gateway for 1 second to pause a
running gateway. Any logger downloads in process will
complete, but no other connections to loggers will occur
for a one minute. After one minute, connections to loggers
will resume at the normal schedule.
•To stop a running gateway, connect to the gateway with
the InTemp app and select Stop Gateway. The gateway
will no longer connect to and download loggers until it is
started again or reconfigured.
•If you need to reset a gateway, press the button on the
gateway for at least 10 seconds. Anyone with Gateway
Administrator privileges can then connect to the gateway
with the InTemp app and reconfigure it. Note: It may take
up to 30 seconds for the gateway to appear unlocked in
the InTemp app.
Grouping Gateways with InTempConnect
If you have more than one gateway using the same profile, then
you can combine those gateways into a single group. This
allows any gateway in that group to configure or download a
logger as defined by the shared profile settings. A group is
beneficial because if one gateway has a poor connection to a
logger, then another gateway in the group with a better
connection can download the logger instead, thereby
expanding the coverage area and reducing the risk of multiple
gateways incorrectly affecting a logger. Note: If loggers are in
range of more than one gateway, then those gateways should
be grouped to ensure the system works correctly. If there is any
risk of the Bluetooth range between devices overlapping within
a facility (including gateways in different rooms, areas, or
floors), then the gateways should be grouped to reduce the risk
of issues.
To create a gateway group:
1. In InTempConnect, click Gateways and then Groups.
2. Click Add Group.
3. Select a gateway profile.
4. Select a location (if applicable).
5. Under Description, type a name for the group.
6. Select the gateways you want to assign to this group from
the Available Gateways list and use the right arrow to move
them to the Assigned Gateways list.
7. Click Save.
See www.intempconnect/help for details on gateway groups.
Configuring Loggers with a Gateway
You can use a gateway to configure loggers automatically
within range instead of using the InTemp app.
To configure loggers with a gateway:
1. In InTempConnect, click Loggers and then click Configure
Logger.
2. Click Create Logger Configuration.
3. Type the serial number for the logger and then click Find
Logger. Note: The selected logger cannot already be part of
a scheduled configuration or shipment.
4. Enter a logger label.
5. Select a logger profile.
6. Fill in any trip information fields (if applicable).
7. Click Save if you want to save this logger configuration, but
are not ready to release it (i.e. not ready for the gateway to
configure the logger). Click Save and Release if you are
ready for the gateway to configure the logger.
Alternatively, you can use a Microsoft® Excel® spreadsheet as a
template for setting up multiple logger configurations at once.
To import logger configurations with a template:
1. Click Loggers and then Configure.
2. Click Import Logger Configurations.
3. Click to create a file using the template.
4. Fill in all the fields for each logger that you want to be
configured by the gateway. The template includes columns
for any trip information fields you have created. Note: The
selected logger cannot already be part of a scheduled
configuration or shipment.
5. Save the file.
6. Click Choose to select the file. Click if you need to
remove that file and select another.
7. Click Upload.
8. Select the "Release on import" checkbox if you want the
gateway to configure the loggers in the file as soon as the
import is complete.
9. Click Start Import. If you did not select the "Release on
import" checkbox, the loggers are added to the list with a
status of Planned.
Any loggers that are not immediately released have a status of
“planned.” To release planned logger configurations:
1. Click Loggers and then Configure Logger.
2. To release one logger at a time, click the Release icon at
the end of the row in the Logger Configurations table for
the logger you want the gateway to configure.
To release multiple loggers at a time, select the check box
next to each logger in the Logger Configurations table (or
select the checkbox next to the Serial Number column
heading to select all the loggers). Click above the
table for the gateway to configure all the selected loggers.
Note: You can also set up shipments in which loggers are
configured and downloaded by specified gateways at their
origin and destination points. Loggers that are part of a

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shipment cannot be configured separately as described in this
section.
See www.intempconnect/help for other details on configuring
loggers with a gateway or as part of shipments.
Downloading Loggers with a Gateway
You can use a gateway to download in-range loggers on
demand instead of waiting for the regular download schedule
defined by the gateway profile or going onsite to download
them manually with the mobile app. Note: You must have the
required privileges to download loggers with a gateway. You
cannot download loggers on demand with a gateway if they are
already part of a shipment.
To download loggers with a gateway:
1. In InTempConnect, click Loggers and then Download
Loggers.
2. Select the gateway you want to use to download loggers.
This displays loggers within range of that gateway.
3. Select the loggers you want the gateway to download. Use
the arrows next to a column heading to change the sort
order of the column to help you locate the loggers you want
to include.
4. Choose a download option for all loggers you have selected:
•Download & Continue. The logger will continue logging
once the download is complete.
•Download & Restart (CX400, CX450 CX503, CX603, and
CX703 models only). The logger will start a new
configuration using the same profile once the download
is complete. Note that if the logger profile was set up to
start with a button push, you will need to push the
button on the logger for logging to restart.
•Download & Stop. The logger will stop logging once the
download is complete.
5. Click Download. The status of the download is displayed
under Download Requests, where you can also cancel the
download if necessary. The download will occur the next
time the gateway sends a signal to InTempConnect (every
10 minutes). Once the download is complete, the
Configurations table in InTempConnect is updated with the
latest logger configuration information. Any applicable
notifications will be sent once the download is complete.
Setting up the Gateway at a Different Site
Follow these instructions if you need to configure/start the
gateway for use at a different site or to set up network settings
for the gateway for a different location than the current site
(for example, you are an IT administrator who is setting up a
gateway that will be used at a different office). Note that you
must have an InTempConnect user account with Gateway
Administrator privileges and the InTemp app to continue.
Note: If the gateway will be deployed in a location that
supports Ethernet with DHCP and you do not need to set up
network settings in advance, then you can follow the steps in
Setting up the Gateway on page 1 instead.
1. Power up the gateway. Insert the appropriate plug for your
region into the AC adapter. Connect the AC adapter to the
gateway and plug it in. Plug in an Ethernet cable if you will
be using Ethernet at your current location. Wait a couple of
minutes for it to completely power up before continuing.
The LED will be yellow-green while it powers up and then
change to a deep green once it is ready to set up.
2. If you will not be configuring the gateway and only setting
up network settings for the different site: Go to step 4.
If you will be configuring the gateway and have Ethernet
with DHCP at your current location: Go to step 3.
If you will be configuring the gateway and using Ethernet
with static IP addresses or WiFi at your current location:
Follow these steps to set up temporary network settings:
a. Tap the Devices icon and tap Gateways at the top of the
screen. Find the gateway in the list and tap anywhere in
the row to open it.
b. Tap Network Settings and tap Ethernet of WiFi.
c. To use Ethernet with static IP addresses at the current
location: Disable DHCP. Tap IP Address, Subnet Mask, or
Router to edit the addresses. Tap Add DNS Server and
enter an address. Repeat if necessary (the app can store
up to three DNS server addresses). Tap Save.
d. To use WiFi at the current location: Select Use Current
WiFi Network to use your phone or tablet’s existing WiFI
SSID and then type your password. Tap Save.
3. Configure the gateway.
a. Connect to the gateway (tap the Devices icon and then
tap Gateways at the top of the screen and tap the
gateway to connect to it).
b. Tap Configure.
c. Select a gateway profile; swipe left or right if there are
multiple profiles. (Don’t see a profile? Ask your
InTempConnect administrator to set one up as described
in the first section. Log out of the InTemp app and back in
to see any new profiles.)
d. Type a name for the gateway. The gateway serial number
will be used if no name is entered.
e. Tap Start. The status of the gateway should change to
Running in the app.
4. Set up network settings for the location where the
gateway will be deployed.
a. Connect to the gateway (tap the Devices icon and then
tap Gateways at the top of the screen and tap the
gateway to connect to it).
b. Tap Network Settings.
c. To use Ethernet with DHCP at the remote site: Tap
Ethernet, enable DHCP, and tap Save.
To use Ethernet with static IP addresses at the remote
site: Tap Ethernet and disable DHCP. Tap IP Address,
Subnet Mask, or Router to edit the addresses for the
location where the gateway will be deployed. Tap Add DNS
Server and enter an address. Repeat if necessary (the app
can store up to three DNS server addresses). Tap Save.
To use WiFi at the remote site: Tap Reset WiFi on
Gateway to remove any existing WiFi configuration. Type
the SSID and password for the location where the
gateway will be deployed and tap Save. Note: If a WiFi
password is changed at the site after you set up it, the
WiFi settings will need to be reconfigured. This will
require a phone or tablet with the InTemp app.

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d. Note that you will not be able to test the network
connection for a different location. Pause any network
test that is attempted.
5. The gateway is ready to use at the other site. Remove
the power and package it back up. To start using it at
the site, plug in the gateway in and plug in the Ethernet
cable if necessary.