Softing edgeGate Troubleshooting guide

edgeGate
Quick Startup Guide
Version: EN-082020-1.72
© Softing Industrial Automation GmbH

Softing Industrial Automation GmbH
Richard-Reitzner-Allee 6
85540 Haar / Germany
https://industrial.softing.com
+ 49 89 4 56 56-340
+ 49 89 4 56 56-488
[e-mail]
[e-mail]
Scan the QR code to go directlyto the product website,
including current documentation and product-specific downloads.
The information contained in these instructions corresponds to the technical status at the time of printing of it and is
passed on with the best of our knowledge. The information in these instructions is in no event abasis for warranty
claims or contractual agreements concerning thedescribed products, and may especially not be deemed as warranty
concerning the quality and durability pursuant to Sec. 443 German Civil Code. We reserve the right to make any
alterations or improvements to these instructions without prior notice. The actual design of products may deviate
from the information contained in the instructions if technical alterations and product improvements so require.
Disclaimer of Liability

© Softing Industrial Automation GmbH 3
Table of Contents
Table of Contents
Chapter 1 ......................................................................................................... 5About This Guide
..................................................................................................... 51.1 Read Me First
..................................................................................................... 51.2 Target Audience
..................................................................................................... 51.3 Typographic Conventions
..................................................................................................... 61.4 Document Feedback
Chapter 2 ......................................................................................................... 7About edgeGate
..................................................................................................... 72.1 Intended Use
..................................................................................................... 72.2 Scope ofDelivery
..................................................................................................... 82.3 Safety Precautions
Chapter 3 ......................................................................................................... 9Hardware Installation
..................................................................................................... 93.1 Mountingand Dismounting
..................................................................................................... 113.2 Connectingthe Power Supply
..................................................................................................... 123.3 Connecting to the Network
..................................................................................................... 133.4 Powering Up the Device
..................................................................................................... 143.5 Insertinga Micro SD Card
..................................................................................................... 153.6 Resettingthe Device
Chapter 4 ......................................................................................................... 16Configuration and Login
..................................................................................................... 164.1 IP Address Information
..................................................................................................... 174.2 IP Connection to Web Server
..................................................................................................... 184.3 Login
..................................................................................................... 184.4 Completing Your Configuration

Table of Contents
© Softing Industrial Automation GmbH4
Chapter 5 ......................................................................................................... 19LED Status Indicators
Chapter 6 ......................................................................................................... 21Technical Data
Chapter 7 ......................................................................................................... 22Declarations of Conformity

© Softing Industrial Automation GmbH
Chapter 1 - About This Guide
5
1 About This Guide
1.1 Read Me First
Please read this guide carefully before using the device to ensure safe and proper use. Softing does not
assumeany liability for damages due to improper installation or operation of this product.
1.2 Target Audience
This guide is intended for experienced operation personnel and network specialists responsible for
configuring and maintaining field devices in process automation networks. Any person using edgeGatemust
haveread and fully understood the safety requirements and working instructions in this guide.
1.3 Typographic Conventions
The following conventions are used throughout Softing customer documentation:
Keys, buttons, menu items, commands and other
elements involving user interaction are set in bold font
and menu sequences are separated by an arrow.
Open Start Control Panel Programs
Buttons from the user interface are enclosed in
brackets and set to bold typeface.
Press [Start] to start the application
Coding samples, file extracts and screen output is set
in Courier font type.
MaxDlsapAddressSupported=23
Filenames and directories arewritten in italic.
Device description files are located in C:
\<Application name>\delivery\software\Device
Description files

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6 © Softing Industrial Automation GmbH
CAUTION
This symbol indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderateinjury.
Note
This symbol is used to call attention to notable information that should befollowed during
installation, use, or servicing of this device.
Hint
This symbol is used when providing you with helpful user hints.
1.4 Document Feedback
Softing likes to encourage you to provide feedback and comments to help us improve the documentation. If
you have a PDF copy of this document simply write your comments and suggestions to the PDF file using
the editing tool in Adobe Reader and e-mail your feedback to [e-mail].
If you prefer to write your feedback directly as an email, please include the following information with your
comments:
Document title
Document version (as shown on cover page, e.g. EN-042018-1.00)
Page number

© Softing Industrial Automation GmbH
Chapter 2 - About edgeGate
7
2 About edgeGate
2.1 Intended Use
edgeGate is a gateway connecting industrial networks to ITapplications running on-premises or in the cloud.
It connects OPC UA Servers as well as Siemens and Modbus TCP PLCs with applications via OPC UA or the
MQTTprotocol. In addition, thegateway offers deep integration into IoT hubs of various manufacturers.
With its OPC UA standard compliance, its simple configuration and its security features, thegateway makes it
easy to start with small network solutions and grow them over time.
Any other use is not intended. Follow the instructions given in this guide to use edgeGate.
Note
Faultless and safe operation of the product requires proper transport, proper storage and
installation, and expert operation and maintenance in accordance with the manual.
Note
If the notes stated in this document are not observed or in case of inappropriate handling of
the device, our liability is waived. In addition, the warranty on devices and spare parts does no
longer apply.
For information about safety aspects refer to the Safety Precautions section.
2.2 Scope of Delivery
The edgeGate scope of delivery includes the following parts:
edgeGate device (order number GAA-YY-145122)
Quick Startup Guide (this document)

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8 © Softing Industrial Automation GmbH
2.3 Safety Precautions
CAUTION
This product contains a lithium backup battery. The lithium content is less than 1 g. The
battery has been successfully tested by themanufacturer in accordance with the "Manual of
Tests and Criteria" of the United Nations (UN), Part III: Classification procedures, test
methods and criteria,sub-section 38.3.
If theproduct is handled properly, this battery does not need to be replaced during the
lifetime of the product. Therefore, opening the product is unnecessary and not permitted. The
product must only be operated within the specified temperature range. Do not expose to heat
above this temperature range and keep away from open fire. Store in a dry place. Improper
handling of lithium batteries can cause the batteries to ignite or explode and pose a burn
hazard to users.
CAUTION
During operation, the device's surface will be heated up. Avoid direct contact. When servicing,
turn off thepower supply and wait until surface has cooled down.
Note
Do not open theedgeGatehousing. It does not contain any parts that need to be maintained
or repaired. In the event of a fault or defect, remove the device and return it to the vendor.
Opening the device will void the warranty!

© Softing Industrial Automation GmbH
Chapter 3 - Hardware Installation
9
3 Hardware Installation
3.1 Mounting and Dismounting
Note
Make sure edgeGate is mounted in a manner that the power supply disconnecting device or
interrupt facility can always bereached easily.
Note
Depending on the installation position, the maximum ambient operating temperature may
differ. Refer to the Technical Data section for detailed information.
CAUTION
Installation and inspection must be carried out by qualified personnel only (personnel
qualified according to the German TRBS (Technical Regulations for Operational Safety) 1203
standard or similar). The definition of terms can be found in theIEC 60079-17 standard.

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10 © Softing Industrial Automation GmbH
Mounting
1. Hook the upper notch of the cut-out on the
edgeGate back into a 35 mm DIN rail.
2. Press edgeGate down towards the rail until it
slides into place over the lip of the locking bar.
Note
Do not put stress on the device by bending or torsion.
Dismounting
1. Slide a screwdriver diagonally under the housing into the
locking bar.
2. Lever the screwdriver upwards, pull the locking bar
downwards - without tilting thescrewdriver - and move
the gateway upwards off the rail.

© Softing Industrial Automation GmbH
Chapter 3 - Hardware Installation
11
3.2 Connecting the Power Supply
The supply voltage (18 VDC ... 32 VDC) is connected by a 4-pole terminal block. The power supply is
connected to the plug connector via flexible wires with a cross section of 0.75 to 1.5 mm². The ground
connection wire must have a cross section of 1.5 mm².
Wiring Diagram for Hardware V1.01 and Lower
Pin
Signal
Description
4
L2+
Redundant positive supply voltage
3
L+
Positive supply voltage
2
Functional Earth
1
GND
Ground
Wiring Diagram for Hardware V1.02 and Higher
Pin
Signal
Description
1
L2+
Redundant positive supply voltage
2
L+
Positive supply voltage
3
Functional Earth
4
GND
Ground
CAUTION
The Functional Earth (FE) connection of the device has to be connected at low inductance
with the Protective Earth (PE) of the system.

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12 © Softing Industrial Automation GmbH
3.3 Connecting to the Network
edgeGate is equipped with two 10/100 Base-T Ethernet interface receptacle (RJ45). The ports correspond to
the IEEE 802.3 standard
IT
for connecting to the IT network (upper part of diagram)
MACHINE
for connecting to the machine network

© Softing Industrial Automation GmbH
Chapter 3 - Hardware Installation
13
Note
Both network connections (ports) have their own network segment. Thus make sure that IP
addresses used differ depending on the network segment.
Example:
Subnet mask: 255.255.255.0
IP address 1: 192.168.1.1
IP address 2: 192.168.2.1
Common Network
If there is only one (logical) network, than it is recommended to connect only the IT Ethernet interface with
this network. In this case the Ethernet interface of the machine side should be disabled by assigning the IP
address 0.0.0.0 and the subnetmask 0.0.0.0 to it (see the Machine Network section).
3.4 Powering Up the Device
Turn on the power supply. The boot process takes a few seconds. For indication of proper operation of a
edgeGate refer to the LED Status Indicators section.

edgeGate - Quick Startup Guide
14 © Softing Industrial Automation GmbH
3.5 Inserting a Micro SD Card
On the bottom of the device you find a slot for a micro SD card. You can saveyour gateway configuration
data to a storage card and reload it from here in case your device settings have been accidentally corrupted.
Note
The micro SD card is not included in the delivery. When selecting amicro SD card bear in mind
the range of the operating temperature of edgeGate. The storage capacity of the micro SD card
may not exceed 32 GB.
1. Remove the card slot cover on the bottom of the device.
2. Insert the micro SD card carefully into the slot until the card clicks into place.
3. Place the cover back on the housing.
4. Open the user interface of the gateway and check if the micro SD card is recognized by the device (see the
Configuration and Login section).
5. Start Information Gateway Status Hardware Status.
The page will show you if the micro SD card is recognized in the file system and how much of the storage
memory is available.

© Softing Industrial Automation GmbH
Chapter 3 - Hardware Installation
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3.6 Resetting the Device
If edgeGate can no longer be reached, e.g. due to a configuration error, the device can be reset to the factory
settings by pressing the reset button at the bottom of the front panel.
This is how to reset edgeGate:
1. Disconnect the device from the power supply.
2. Select a small object to press the reset button.
3. Reconnect the power supply and press the reset button within a few seconds after restart.
4. Keep pressing the reset button until the device confirms the reset procedure after about 20-30 seconds
by simultaneous illumination of the red RUN, ERR and SYS LEDs.
5. Wait until the PWR and RUN LEDs light up continuously in green. Then thegateway has successfully
booted with the factory settings.
CAUTION
Press the reset button only lightly with a paper clip or ballpoint pen until you feel a click of the
reset button. Pressing the reset button with too much force permanently disturbs the reset
button's function!
Note
The reset button is only active for a few seconds during the restart to make sure that the
configuration is not accidentally reset.
Hint
If access to the web server is still possible, you can also reset the gateway to the factory
settings via Service Settings Reset.

edgeGate - Quick Startup Guide
16 © Softing Industrial Automation GmbH
4 Configuration and Login
4.1 IP Address Information
The default IP address for the Ethernet interface in the machine floor LAN is 192.168.1.111 (see
device label).
The IP address of the web server in the common LAN is configured per default via DHCP. Depending
on the configuration of your local DHCP and DNS servers it is possible to reach the device by this
host name in your network.
Starting with Windows operating system version 7 edgeGate supports the network connection
protocol UPnP (Universal Plug And Play). MAC, Linux and Android support Avahi, the Zero
Configuration (Zeroconf) network implementation protocol which identifies the gateway as an HTTPs
server.

© Softing Industrial Automation GmbH
Chapter 4 - Configuration and Login
17
4.2 IP Connection to Web Server
NetworkWith DHCP and DNS Server
Network Without DHCP and DNS Server
1. Connect the upper Ethernet socket (IT) to your
network.
2. Read the last 4 digits/letters of the edgeGate
MAC address (in the lower left part of the label).
The host name of the device is edgegate
followed by the last 4 digits/letters of the MAC
address. For example, if the MAC address is
123456789ab, the host name is edgegate89ab.
3. Open your browser and enter the address
http://<hostname> or https://<hostname>. (*)
4. The login window appears.
1. Connect the lower Ethernet socket (MACHINE)
directly to a laptop.
2. Set the laptop IP address to 192.168.1.1/24.
3. Open your browser and enter the address
http://192.168.1.111 or
https://192.168.1.111 .(*)
4. The login window appears.
(*) edgeGate supports the HTTPs protocol, which provides a secure and encrypted transfer of sensitive
data such as passwords so the datacannot be read by another network user. In addition, HTTPs uses
a certificate to identify the server. edgeGate uses the OPC UA Server certificate that has been
generated before the last reboot.

edgeGate - Quick Startup Guide
18 © Softing Industrial Automation GmbH
4.3 Login
Log in with therespectivelogin name and password.
The following standard user names and passwords are available:
Role
User name
Password
Administrator
administrator
administrator
IT administrator
itadmin
itadmin
Service or maintenance engineer
mfadmin
mfadmin
Note
We highly recommend changing the standard passwords to new secure passwords after you
logged in for the first time.
4.4 Completing Your Configuration
To complete your configuration, you need to configure:
Time settings
IT settings
Machine settings including symbol import
For detailed information see theonline help in theweb server application.

© Softing Industrial Automation GmbH
Chapter 5 - LED Status Indicators
19
5 LED Status Indicators
edgeGateis equipped with four LEDs on its front side:
PWR Power Supply
(permanently green if the 24 VDC power supply is OK)
RUN Running
ERR Error
SYS System
The LEDs may be on permanently or flash in different colors and frequencies. We use the following symbols:
Symbol
Color
Lighting
None
Off
Red
Permanent
Green
Permanent
Red
Flashing
Green
Flashing

edgeGate - Quick Startup Guide
20 © Softing Industrial Automation GmbH
Meaning of the LEDs
RUN
Permanently green while the OPC UA endpoint has been opened and the device is
fully functional and theweb server is available.
Flashing green while the OPC UA namespace is built up (evaluating symbols etc.)
SYS
Permanently green while the firmware image is unzipped.
Flashing green while the consistency of the image is checked and the kernel is
exchanged.
Flashing red while the firmware is replaced with the firmware image content. (During
this time the device is not fully operational.)
ERR
Permanently red if the OPC UA endpoint could not be opened or an error during
firmware update occurred.
Flashing green while the configuration has pending changes.
Note
If you reset the device using the reset button on the front plate or by clicking the reboot
button in Service Settings Reset Gateway Restart in the web server interface, the LEDs
are shortly switched off.