Interlogix NXG-7002 Assembly instructions

© 2019 UTC Fire & Security Americas Corporation, Inc. 1 / 6 P/N 231008 • REV F • ISS 08OCT19
NXG-7002 4G Cellular and WiFi Router Module
Installation Sheet
Product Summary
4G Cellular Modem
This module adds 4G cellular communication capabilities to the
xGen alarm panel, allowing alarm reporting and remote
connections over the 4G mobile network via UltraSync Cloud.
In the event that the primary path (WiFi or Ethernet) from the
customer’s broadband internet is not working, the panel will
automatically switch to the backup 4G cellular to provide
seamless alarm reporting.
If 4G is unavailable, the module will switch to 3G or 2G where
available. One SIM card may be pre-installed and should not
be removed.
Only alarm traffic is routed to 4G, video from cameras is not.
Wired LAN
The WiFi Router provides a wired Ethernet LAN for connecting
one or more cameras.
WiFi Access Point Mode
In access-point-mode, security devices such as WiFi cameras
can connect to the WiFi Router. It provides DHCP services to
assign camera IP addresses and performs router functions for
connected clients. This separates the cameras from the
customer's network for better performance and security.
WiFi Client Mode
In client-mode, the WiFi Router can connect wirelessly to a
customer’s WiFi router which will provide the primary internet
connection to the xGen panel. This avoids having to install an
Ethernet cable between the xGen and the customer’s router.
Full Wireless Integration
Access Point and Client modes can operate simultaneously to
allow flexible connection of equipment with 4G cellular backup.

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Before You Begin
The xGen panel must be provisioned before going to site. This
allows the panel to connect to the servers so it can be
programmed using the UltraSync+ app.
The module’s SIM cards must be activated to provide internet
to the panel. The cellular connection also allows initial
programming of the module using the UltraSync+ app.
The xGen panel should be configured to allow remote access.
This requires the Web Access Passcode to be set, and the site
added to the UltraSync+ app.
Pre-Installation Check
The OpenSignal app can be used to check cellular signal
levels, location of cell towers, and perform speed tests. It may
assist installers in identifying a suitable location for the alarm
panel.
If the alarm panel is installed in a location with poor cellular
signal, it may report intermittent communication errors.
UTC do not warrant or support this app.
1. Download and install the OpenSignal app on your smart
phone.
2. Open the app and check 4G signal level is three bars or
more.
3. If signal level is poor, find an alternative location with three
bars or more. Installing multiple or high gain antennas may
assist.
Installing the Module
1. Check the SIM card is installed in SIM1 slot.
2. Remove J14, an 8-way header on the xGen located next
to the Ethernet port. This connects the Ethernet WAN port
pins to the panel, or redirects them to the module.
3. Align the module to the 8-pin and 16-pin headers on the
xGen. Push down to attach the module. Take care not to
bend the pins.
4. Attach the provided screws to the reverse side of the xGen
to secure the module. Do not overtighten screws.
5. Remove knockouts as needed from metal box, then feed
the two antennas through.
6. Connect the antennas to the MMCX jacks on the module
labeled MAIN. Both antennas are identical. Do not attach
to wall yet.
7. Slide the xGen into the metal box.
8. Turn on power to xGen. The LEDs on the module should
light:
STATUS: on indicates power is connected to the module.

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ETH_LAN: on indicates LAN cable plugged in to module,
off indicates LAN cable not plugged in, blinking indicates
activity on LAN port.
ETH_WAN: on indicates WAN cable plugged into panel,
off indicates WAN cable not plugged in, blinking indicates
activity on WAN port.
9. Check the signal level of the 4G and cellular (see following
page).
10. The module supports “antenna diversity”to improve
multipath reception. If signal level is not sufficient on either
WiFi or cellular, then install extra antenna(s) by connecting
them to the MMCX jack(s) labeled “DIV”.
For best reception, install the DIVersity antennas parallel
to the MAIN antennas and at least 20cm apart. Antennas
should be attached away from metal surfaces.
11. Once module is fully functioning, fix the antennas to the
wall. Surface should be clean and dry. The alarm panel
should look like this once assembled:
Single/Dual Path Reporting
If only single path cellular reporting is required, then follow
steps to check signal level.
If dual path (cellular and WiFi/Ethernet) reporting is required,
check signal level then complete steps to “Connect WiFi
Router to Customer Router”.
If single path WiFi/Ethernet reporting is required, skip to
“Connect WiFi Router to Customer Router”.
Note: Dual path is only available if the panel Ethernet reporting
and the cellular module reporting are used.
Check Signal Strength Using NXG-1820
Keypad
1. Turn on power.
2. Wait 3 minutes for the module to boot and connect to the
cellular network.
3. Enter a valid PIN on NXG-1820 keypad to get access to
the main screen.
4. Press MENU, enter PIN, press ENTER, go to Settings >
Status > Connection Status.
5. Check “UltraSync Status” shows “Connected”.
6. Scroll Right .
7. Check “Signal Strength”is acceptable.
Signal Strength
Low
OK
−121
−107
−98
−89
−76
−51
•If the reported value is −88 to −51 then the signal level is
OK.
•If the reported value is −121 to −89 then installing an
external high-gain antenna is recommended.
Note: Signal levels vary day to day and are not absolute
values. Use the UltraSync Portal to track signal level
performance over time.
Default the Module
If required, clear all the settings of the module back to factory
default:
1. Launch the UltraSync+ app.
2. Click the site name to login to the panel.
3. Click the Menu button on the top left.
4. Click Advanced.
5. Click Shortcut.
6. Enter 24.910.
7. Press ENTER.
Connect WiFi Router to Customer Router
Method 1 –Scan for WiFi Router
1. Login to the panel.
2. Click Advanced > Communicator > IP Configuration > IP
Options.
3. Tick “Enable WiFi / Disable Ethernet”.
4. Click Save.
5. Click Logout to activate the change.
6. Login to the panel.
7. Click Settings > WiFi Setup.
8. Click “Scan For Wireless Networks”.

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9. Wait 30 sec for the router to complete searching for
nearby WiFi access points.
10. Select the customer’s WiFi router from the list.
11. Enter the Passphrase of the customer’s WiFi router.
12. Click Settings > Connection Status.
13. Check “WiFi Status” shows “Connected” to the correct
SSID.
Method 2 –Manually enter SSID
1. Login to the panel.
2. Click Advanced > Communicator > IP Configuration > IP
Options.
3. Tick “Enable WiFi / Disable Ethernet”.
4. Click Save.
5. Click Logout to activate the change.
6. Login to the panel.
7. Click Settings > Network.
8. Enter the customer’s WiFi router details (SSID, Security
Type, and Passphrase).
9. Click Save.
10. Click Settings > Connection Status for connection details.
Method 3 –Use Ethernet cable
Alternatively, you may connect the Ethernet WAN port on the
xGen directly to the customer’s router using an Ethernet cable.
Connect Camera to WiFi Router
If the xGen is installed without the WiFi Router Module,
optional cameras are normally connected to the customer’s
WiFi broadband router.
With the WiFi Router Module installed, UltraSync cameras can
connect to the Soft Access Point (AP) Mode on the WiFi
Router Module and provide more control to the installer.
1. Login to the panel (e.g. UltraSync+ app).
2. Click Advanced > Networking.
3. Click WiFi Access Point. The SSID and Passphrase is
displayed.
4. Enter these details into the camera.
Troubleshooting
Signal Strength is poor, unable to connect using app
If cellular reception is poor, then the app will be unable to
connect. To provide internet so programming can be done
using the app, temporarily connect panel to customer’s router
using Ethernet cable:
1. Connect an Ethernet cable to the Ethernet WAN port on
the xGen panel.
2. Connect the other end of the Ethernet cable to an
available LAN port on the customer’s router.
Check Signal Strength Using UltraSync+ App
1. Turn on power.
2. Log in to the panel.
3. Click Settings > Connection Status.
4. Scroll down to Signal Strength.
5. Check whether Signal Strength is acceptable.
Check Signal Strength Using Web Server
1. Turn on power.
2. Log in to the panel.
3. Click Settings > Connection Status.
4. Scroll down to Signal Strength.
5. Check whether Signal Strength is acceptable.
WiFi Setup screen shows “WiFi Mode Not Enabled”
1. Click Advanced > Communicator > IP Configuration > IP
Options.
2. Tick “Enable WiFi / Disable Ethernet”.
3. Click Save.
4. Click Logout to activate the change.
Cell State does not show Connected, Cell Service is not
showing a valid service
If SIM card(s) are preinstalled, no configuration is necessary.
Check SIM cards are installed correctly, SIM1 is prioritized, try
defaulting the module, and power cycling the system.
If SIM card(s) require custom settings:
1. Login to the panel (e.g. UltraSync+ app)
2. Click Advanced > Communicator > Cellular Configuration.
3. Click SIM1.
4. Enter the APN, Username, Password, CHAP/PAP
authentication, PIN, and PUK codes as instructed by the
carrier.
5. Click Save.
6. Click Settings > Connection Status.
7. Check SIM cards are connecting to their network.
Specifications
Voltage
13.8 VDC (provided by panel)
Current
Maximum
Quiescent
200 mA at 13.8 V
118 mA at 13.8 V
Transmit Power
External connector
MMCX
Dimensions (W × H × D)
136 x 80 x 5 mm
Storage temperature
−34° to 60°C (−30° to 140°F)
Weight
150 g
Operating environment
Temperature
Relative humidity
−10° to 55°C (14° to 131°F)
maximum 90% noncondensing

© 2019 UTC Fire & Security Americas Corporation, Inc. 5 / 6 P/N 231008 • REV F • ISS 08OCT19
Regulatory information
Manufacturer
Placed on the market by:
UTC Fire & Security Americas Corporation, Inc.
3211 Progress Drive, Lincolnton, NC, 28092, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
Product warnings
and disclaimers
THESE PRODUCTS ARE INTENDED FOR
SALE TO AND INSTALLATION BY QUALIFIED
PROFESSIONALS. UTC FIRE & SECURITY
CANNOT PROVIDE ANY ASSURANCE THAT
ANY PERSON OR ENTITY BUYING ITS
PRODUCTS, INCLUDING ANY “AUTHORIZED
DEALER” OR “AUTHORIZED RESELLER”, IS
PROPERLY TRAINED OR EXPERIENCED TO
CORRECTLY INSTALL FIRE AND SECURITY
RELATED PRODUCTS.
For more information on warranty disclaimers and
product safety information, please check
https://firesecurityproducts.com/policy/product-
warning/ or scan the QR code.
Certification
EN50136-2/EN50131-10
SP3 & SP4 (GSM/GPRS)
Tested and certified by ANPI vzw/asbl.
European Union
directives
UTC Fire & Security hereby declares that this
device is in compliance with the applicable
requirements and provisions of all applicable rules
and regulations, including but not limited to the
Directive 2014/53/EU. For more information see:
www.utcfssecurityproducts.eu
2012/19/EU (WEEE directive): Products marked
with this symbol cannot be disposed of as
unsorted municipal waste in the European Union.
For proper recycling, return this product to your
local supplier upon the purchase of equivalent
new equipment, or dispose of it at designated
collection points. For more information see:
www.recyclethis.info.
Contact information
www.utcfireandsecurity.com
Customer support US
Interlogix Technical Support
Tel [phone] (Option 2)
[email protected]
www.interlogix.com
Customer support Europe
For customer support EMEA, see
www.utcfssecurityproducts.eu

© 2019 UTC Fire & Security Americas Corporation, Inc. 6 / 6 P/N 231008 • REV F • ISS 08OCT19