Interlogix ATS 500A Series User manual

Advisor Advanced
ATSx500A User Guide
P/N 466-2886-EN • REV E • ISS 28JAN19

Copyright
© 2019 UTC Fire & Security Americas Corporation, Inc. All rights
reserved.
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patents
Interlogix, Advisor Advanced ATSx500A name and logo are
trademarks of UTC Fire & Security.
Other trade names used in this document may be trademarks or
registered trademarks of the manufacturers or vendors of the
respective products.
Manufacturer
UTC Fire & Security Americas Corporation, Inc.
3211 Progress Drive, Lincolnton, NC, 28092, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
Product warnings
and disclaimers
THESE PRODUCTS ARE INTENDED FOR SALE TO AND
INSTALLATION BY QUALIFIED PROFESSIONALS. UTC FIRE &
SECURITY CANNOT PROVIDE ANY ASSURANCE THAT ANY
PERSON OR ENTITY BUYING ITS PRODUCTS, INCLUDING ANY
“AUTHORIZED DEALER” OR “AUTHORIZED RESELLER”, IS
PROPERLY TRAINED OR EXPERIENCED TO CORRECTLY
INSTALL FIRE AND SECURITY RELATED PRODUCTS.
For more information on warranty disclaimers and product safety
information, please check
https://firesecurityproducts.com/policy/product-warning/ or scan the
QR code.
Version
This document applies to the following Advisor Advanced firmware
versions:
ATSx500A(-IP): MR_4.2
Certification
Important: This product has not been designed to comply to
EN 50134 and EN 54 norms.
European Union
directives
UTC Fire & Security hereby declares that this device is in
compliance with the applicable requirements and provisions of the
Directive 2014/30/EU and/or 2014/35/EU. For more information see
www.utcfireandsecurity.com or www.interlogix.com.
2012/19/EU (WEEE directive): Products marked with this symbol
cannot be disposed of as unsorted municipal waste in the European
Union. For proper recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.utcfssecurityproducts.eu/recycle/
Contact information
www.utcfireandsecurity.com or www.interlogix.com
Customer support
www.utcfssecurityproducts.eu

Advisor Advanced ATSx500A User Guide i
Content
Important information iii
Typographical conventions iii
Important note iii
Keypads and readers 1
Using your PIN and/or card to access the system 4
Duress 5
Door access 6
Set and unset the system 7
When to set 7
When to part set 7
When to unset 7
The time limit to leave the premises once set 7
The time limit when unset 8
Unset when there is an alarm 8
When you cannot set or unset 8
Set areas via LCD keypad 10
Part set areas via LCD keypad 10
Unset areas via LCD keypad 11
Set areas via keypad without LCD 11
Unset areas via keypad without LCD 12
Autoset 12
Areas displayed during set and unset 12
What to do when there is an alarm 14
What happens when there is an alarm 14
Who to contact when an alarm occurs 14
Viewing an alarm 15
Resetting an alarm 15
Acknowledging the alarm 15
Performing a walk test 15
Problems that can occur 16
Error! Bookmark not defined.The Advisor Advanced menu 17
How the menu option sections are organised in this manual 17
Option availability 17
Accessing menu 17
Zone options 19
Inhibiting / uninhibiting zones 19
Shunting zones 20

ii Advisor Advanced ATSx500A User Guide
Panel status 21
Settings 22
PIN 22
SMS and voice reporting 22
Door control 24
Service 25
Common key sequences 28
Common key sequences for LCD keypad 28
Common key sequences for keypad without LCD 29
Function keys 30

Advisor Advanced ATSx500A User Guide iii
Important information
This document includes an overview of the product and detailed instructions
explaining how to use the Advisor Advanced system. To use this documentation
effectively, you should have a basic knowledge of alarm systems.
Read these instructions and all ancillary documentation entirely before operating
this product.
Typographical conventions
This manual uses certain notational and typographical conventions to make it
easier for you to identify important information.
Table 1: Notational and typographical conventions
Item
Description
Keys
Capitalized, for example “press Enter”.
Note
Notes alert you to information that can save you time and effort.
Caution
Cautions identify conditions or practices that may result in damage to the equipment
or other property.

Check boxes let you indicate whether a particular option is available or not. The
manager can provide details on the available options.
Important note
This manual provides information for all Advisor Advanced control panels in all
variations. “Advisor Advanced control panel” refers to any variant of the Advisor
Advanced, unless specifically stated otherwise.
List of panel variants
Table 2: List of ATSx500A(-IP) panel variants
Model
Enclosure
Dimensions (mm)
Weight (kg)
ATS1500A-MM
Metal
MM, 315 x 388 x 85
5.2
ATS1500A-IP-MM
Metal
MM, 315 x 388 x 85
5.2
ATS1500A-SM
Metal
SM, 250 x 250 x 86
2.8
ATS1500A-IP-SM
Metal
SM, 250 x 250 x 86
2.8
ATS1500A-LP
Plastic
LP, 257 x 400 x 112
2.6
ATS1500A-IP-LP
Plastic
LP, 257 x 400 x 112
2.6
ATS3500A-MM
Metal
MM, 315 x 388 x 85
5.2
ATS3500A-IP-MM
Metal
MM, 315 x 388 x 85
5.2
ATS3500A-LP
Plastic
LP, 257 x 400 x 112
2.6
ATS3500A-IP-LP
Plastic
LP, 257 x 400 x 112
2.6
ATS4500A-IP-MM
Metal
MM+, 315 x 445 x 88
5.4
ATS4500A-IP-LM
Metal
LM, 475 x 460 x 160
10.9

iv Advisor Advanced ATSx500A User Guide
Notes
•Not all variants may be available.
•Weight does not include batteries.

Advisor Advanced ATSx500A User Guide 1
Keypads and readers
Figure 1: ATS111xA keypad
Figure 2: ATS113x keypad
(1)
AC mains LED
Green on: AC mains supply on
(2)
Access LED
Blue flashes: card read
(3)
Fault LED
Yellow on: system fault active
Yellow flashing: general alert (EN 50131)
(4)
Alarm LED
Red on: alarm condition active
(5)
LCD display
Displays messages
(6)
/ Up
Scroll up in the menus
Change value
Delete
(7)
? / Help
Show help
Scroll text (ATS113x only)
(8)
Partset
Part set an area
Scroll text (ATS111x only)
(9)
F / Function
Show active zones / faults
Function key modifier
Scroll text (ATS113x only)
(10)
On
Full set an area
(11)
/ Right
Enter the selected menu
Move cursor right
(12)
/ Left
Return to the previous menu
Move cursor left
(13)
X / Clear
Exit the current user function
Volume control modifier
(14)
Off
Unset an area
18
916


!!
3
21
4 6
5
798
0
*Menu #
Enter
(1) (2)
(3) (4)
(5)
(7)
(8) (9)
(10)
(20)
(19)
(18)
(17)
(16)
(15)
(14) (13)
(12)
(11)
(6)
0
123
456
789
12
abc
jkl
tuv
def
ghi
.,’?!
*
#
A B C
(1) (3) (5) (4) (2)(14) (10) (21) (12) (6)
(18)
(11)
(22)
(9)
(13)
(23) (16) (17)(15) (19) (7)
(25)
(24)

2 Advisor Advanced ATSx500A User Guide
(15)
/ Down
Scroll down in the menus
Change value
Backspace
(16)
Alphanumeric keys
Keys 1 to 9, alphanumerical data
(17)
Menu, *
Request entry to the menus
(18)
Enter, #
Complete the step
Enter the selected menu entry
(19)
0
Key 0
Toggle selection
(20)
Area LEDs 1 to 16
On: area set. See also “Access control indication note” on page 3.
Off: area unset.
Flashing: area alarm condition.
(21)
Partset 1
Part set 1 of areas
(22)
Partset 2
Part set 2 of areas
(23)
A, B, C
Programmable function keys
(24)
LED1
Programmable LED 1
(25)
LED2
Programmable LED 2
Figure 3: ATS118x readers
Figure 4: ATS1190/ATS1192 readers
Figure 5: ATS1197 reader with keypad
12
34
56
78
90
*#
(9) (10) (5) (9) (10) (5)
(6)
(7) (8)
12 3
45 6
78 9
*0 #
(7) (8)
(9) (10) (5)
(1)
(2)
OFF ON
(3)
(4)
(5) (6)
(7) (8)

Advisor Advanced ATSx500A User Guide 3
Figure 6: ATS1151/ATS1156 readers
(1)
Blue LED
Access granted
(2)
Red LED
On: area set
Flashing: general alert (EN 50131)
(3)
Dual LED
Green on: AC mains supply on.
Green flashing: AC mains supply off, or unlocked while unset.
Red on: all areas set. See also “Access control indication note”
below.
Red flashing: unlocked while set.
(4)
Yellow LED
On: All zones are in normal state
Flashing: general alert (EN 50131)
(5)
Red LED
Flashing: alarm
(6)
Numeric keys
Keys 0 to 9, numerical data
(7)
Off
Unset an area
(8)
On
Full set an area
(9)
Tri-color LED
Green on: System is disarmed
Green flashing: Door open time
Green / red flashing: Valid card presented
Red (ATS125x): System is armed
(10)
Orange LED
ATS4000: System is not ready
ATS125x: Always on
Access control indication note
Access control keypads and readers, which are connected to door controllers
instead of the control panel, indicate areas in a different way:
•Dual LED is lit red when any associated area is set.
•Area 1 LED is on when any associated area is set. Area LEDs 2 to 16 are not
used.
12 3
4 5 6
7 8 9
*0 #
(4) (5) (6)
(7) (8)
(3)
12 3
4 5 6
789
*0 #
(3) (4) (5) (6)
(7) (8)

4 Advisor Advanced ATSx500A User Guide
Using your PIN and/or card to access the
system
You need a PIN and/or a card to use the Advisor Advanced system. A PIN is a
unique number having between 4 and 10 digits.
The manager of the security system has set up your user account with a PIN
and/or card details. In addition, options have been assigned that allow you to
perform specific tasks, such as set or unset the system. You can only access
menu options that have been enabled for your user account. When you try to
access an option that you are not authorised to access, you get the following
error message:
ERROR
Access denied
If you access the menu and do not press any key for three minutes, the system
time out function automatically exits from the menu. It is good practice to exit the
menu using the Clear button rather than using this time out facility. If someone
else uses the menu before it times out, the option used is logged against your
user account.

Advisor Advanced ATSx500A User Guide 5
Duress
The duress function activates a silent signal to alert security personnel. If you are
asked, under threat, to breach your system security (for example, forced to unset
the system), this function lets you do so while at the same time activating the
system duress facility. However, your Advisor Advanced system must be
programmed to use this function.
You use a duress digit in conjunction with your PIN. There are three methods for
entering a duress code.
Table 3: Duress methods
Option
Description
Example
Available
Increment
last digit
The duress code is your
PIN with the last digit of
your PIN incremented by
one (1)
Example: PIN = 1234, duress code = 1235.
If the last digit of your PIN is 9, then the
duress digit becomes 0.
Example: PIN = 2349, duress code = 2340.

Add last digit
The duress code is a
code with an additional
digit “5” at the end
Example: PIN = 1234, duress code = 12345

Add first digit
The duress code is a
code with an additional
digit “5” on the beginning
Example: PIN = 1234, duress code = 51234

Caution: Systems with door controllers only allow the option Increment last digit.
If a system with door controllers has duress functionality enabled, it is also
required for all user groups in this system to have the Duress code option
allowed. See Advisor Advanced Installation and Programming Manual, “User
groups”, for more information.
To activate duress, provide an allowed key sequence indicated in “Common key
sequences” on page 28.
To reset the duress alarm, enter a valid PIN or card with PIN.
Notes
•If duress was activated under conditions that are no longer valid (a false
alarm), and it has been reset, you must contact your central station company
to ensure that they take no further action.
•Using your PIN with the duress digit still activates the options configured for
your user group.

6 Advisor Advanced ATSx500A User Guide
Door access
If programmed, it is possible to get access through a particular door using the
keypad or the reader assigned to the door.
Provide an allowed key sequence indicated in “Common key sequences” on
page 28.

Advisor Advanced ATSx500A User Guide 7
Set and unset the system
When to set
The security system should be set if you are the last person to leave the
premises (or your area), for example at the end of the day. When set, any
security device detecting intruders activates an alarm.
When to part set
In case you are still on the premises (or in your area) it is possible to perform a
part set of it. For example, you can secure your garage using part set while you
remain in the house. Notification to the central station may happen depending on
system configuration settings. Contact your installer for more information.
You can use part set for perimeter protection, for example when you secure your
house at night but stay inside. You can move inside of the house, but if someone
tries to enter without unset, this triggers an alarm. Notification to the central
station may be sent depending on system configuration settings. Your installer
can provide details.
Depending on the keypad model, you may be prompted to choose an appropriate
set to part set:
1>Part set 1
2 Part set 2
When to unset
If the area you want to enter is set, you must first unset the alarm system before
you can enter as otherwise you will trigger an alarm. Depending on system
configuration you may be able to tell when an area is set because the LED on the
keypad is lit red. If the armed display is enabled, only the Mains LED will be lit.
Once a valid code is entered, the system status will be shown.
In most cases an entry beeper sounds indicating that the system needs to be
unset or an alarm will occur.
The time limit to leave the premises once set
Once you have set the system, you must leave the premises (or area) within a
pre-set time (“exit time”) as otherwise you will set off the alarm. The manager of
the system needs to inform everyone about this time limit.
Normally, you will hear a beeper during the time allowed to leave the building.
Make sure you know which route to take when leaving the premises.

8 Advisor Advanced ATSx500A User Guide
The time limit when unset
Once the system is set, you have to unset the area within a pre-set time (“entry
time”) as otherwise you will set off the alarm. The manager of the system needs
to inform everyone about this time limit.
You will normally hear a beeper during the time allowed to unset.
Note: There can be programmed an extended entry time. After the main entry
time passes, the entry timer is extended for a programmed time period and a
local alarm activates. See “Local alarm” on page 14 for more details.
Unset when there is an alarm
If there is an alarm condition while you are unsetting the system, the alarm is
reset. You must then find out what caused the alarm and make sure it does not
happen again. See “What to do when there is an alarm” on page 14.
Unsetting while the system is in alarm is described in “Resetting an alarm” on
page 15.
When you cannot set or unset
WARNING
No access
You might not be authorised to set/unset specific areas on the premises
because:
•Your keypad has been programmed to set/unset specific areas of the
premises only. Make sure you know which keypad to use if there is more than
one present of the premises.
•Your PIN and/or card have been programmed to set/unset only specific areas
of the premises. Make sure you know which areas you are authorised to
set/unset.
•Your alarm system might have more than one control panel. If so, each will
have been programmed to set/unset only specific areas of the premises.
Make sure you use the correct keypad for the areas you want to set/unset.
Active zones
You cannot set an area if it has a zone that is open, such as the magnetic
contacts of a door or window. So, before setting, make sure that all doors and
windows are properly closed.
If a zone is open when you try to set, you get the message:
CHECK SYSTEM
Devices open
All the active zones are listed:
1 Zone active
Zone 1

Advisor Advanced ATSx500A User Guide 9
Setting the areas is now disallowed. If the indicated zones have to stay open (for
example, you need to leave a window open), the problem may be resolved using
one of the following methods:
•Cancel the setting using the Clear button. Log on to the menu and inhibit the
zone if it should remain active. See “Inhibiting / uninhibiting zones” on page
19 for more information. After active zone is inhibited, attempt the setting
procedure again.
•Inhibit the zone from the set menu. This is only allowed if you have the proper
options available. It only works on zones that are allowed to inhibit. Press Off
to inhibit.
>1 Zone 1
----------------
Inhibited
Alarms
If any more zones are active, this step may be repeated.
•Use forced set.
You can activate forced set only if you have the proper options available. The
system configuration also needs to include this option. Forced set is an
automatic inhibiting of open zones and some faults. The conditions for
inhibiting and uninhibiting items are configured in the system. The manager
must inform users when they are allowed to use forced set.
To activate forced set, press On. All open zones and faults are inhibited, and
the appropriate warning is displayed. See “Inhibited zones and faults” below.
Active faults
CHECK SYSTEM
Faults
You cannot set an area if certain system faults are present. The list of faults
preventing setting the system is defined by the installer. It is possible to
temporarily disable these warnings in the same way as for active zones (see
above). The manager must inform users whether or not they are authorized to
disable faults in this way.
Inhibited zones and faults
If there are inhibited faults or zones, it is necessary to confirm information
about it.
WARNING
Inhibited
All the inhibited zones and faults are listed:
Inhibited
Zone 1
Battery fault
Inhibited

10 Advisor Advanced ATSx500A User Guide
•Press Enter to confirm the warning. After this the setting procedure continues.
—or —
•Cancel the setting using the Clear button. After you have determined which
zones are active, check these and resolve the problem (for example, close
the door). Attempt the setting procedure again.
Note: If you do not cancel the setting, after fixing the problem the setting
procedure is continued automatically, and you can raise an alarm when you
proceed to the exit after closing the zone.
The manager of the system must inform users which keypads they can use, and
which areas they can set and unset.
Set areas via LCD keypad
To set areas via LCD keypad:
1. Provide an allowed key sequence indicated in “Common key sequences” on
page 28.
2. If prompted, choose areas. See “Areas displayed during set and unset” on
page 12 for more information.
If there are inhibited or isolated zones in selected areas, they are listed on the
display.
3. If you want to continue setting, press Enter. Otherwise, press Clear to cancel
the set process.
See “Inhibiting / uninhibiting zones” on page 19 for more information.
The exit tone sounds. This may be a continuous tone or an intermittent tone.
4. Exit the premises using the designated entry/exit route.
The exit tone switches off.
When an area is set, its LED lights up red.
If programmed, after a delay the armed display is engaged, and LEDs are
extinguished.
Part set areas via LCD keypad
To part set areas via LCD keypad:
1. Provide an allowed key sequence indicated in “Common key sequences” on
page 28.
2. If prompted, choose the appropriate part set.
3. If prompted, choose areas. See “Areas displayed during set and unset” on
page 12 for more information.
If there are inhibited or isolated zones in selected areas, they are listed on the
display.

Advisor Advanced ATSx500A User Guide 11
4. If you want to continue setting, press Enter. Otherwise, press Clear to cancel
the set process.
See “Inhibiting / uninhibiting zones” on page 19 for more information.
If programmed, the exit tone sounds. This may be a continuous tone or an
intermittent tone.
The exit tone switches off.
When an area is partially set, its LED lights up red.
If programmed, after a delay the armed display is engaged, and LEDs are
extinguished.
Unset areas via LCD keypad
To unset areas via LCD keypad:
1. Enter the premises using the designated entry/exit route.
An intermittent entry tone starts and the following prompt is displayed:
Enter card/code
to unset
2. Provide an allowed key sequence indicated in “Common key sequences” on
page 28.
3. If prompted, choose areas. See “Areas displayed during set and unset” on
page 12 for more information.
The entry buzzer stops and the areas are unset.
LEDs are extinguished, and the time and date is displayed.
Set areas via keypad without LCD
To set areas via keypad without LCD:
1. Provide an allowed key sequence indicated in “Common key sequences” on
page 28.
If the operation is not possible, the keypad beeps seven times. See “When
you cannot set or unset” on page 8 for more information.
The exit tone sounds. This may be a continuous tone or an intermittent tone.
2. Exit the premises using the designated entry/exit route.
The exit tone switches off.
When an area is set, its LED lights up red.
If programmed, after a delay the armed display is engaged, and LEDs are
extinguished.

12 Advisor Advanced ATSx500A User Guide
Unset areas via keypad without LCD
To unset areas via keypad without LCD:
1. Enter the premises using the designated entry/exit route.
An intermittent entry tone starts.
2. Provide an allowed key sequence indicated in “Common key sequences” on
page 28.
The entry buzzer stops and the areas are unset.
LEDs are extinguished.
Autoset
The system can be configured so that the premises are set automatically at a
particular time and a day of the week.
Before the autoset begins, the warning time starts. The system may warn the
users by a sound. The following message is displayed:
INFO
Auto setting
Depending on system settings and user privileges, you can postpone the autoset
during the warning time. To do this, press Clear and authorize.
The system manager will inform you for what time the autoset can be postponed.
Areas displayed during set and unset
If your system has not been programmed to display the areas assigned to your
PIN on the LCD, those areas are automatically set/unset (provided all zones
were normal).
The area LEDs illuminate when the set or unset procedure is successful.
If you are authorized to operate both on areas and area groups, you will be
prompted to choose between areas and area groups.
Select mode
>Areas<
Choose between areas and area groups, and then press Enter.
Area list
If the areas assigned to your PIN are displayed, any of those areas that are set
(or unset) will be listed. Depending on the keypad model and its settings, areas
are shown as a list or a symbolic line. For example:
0> All
1 * Office
—or —

Advisor Advanced ATSx500A User Guide 13
1 2 3 4 5 6 7 8
█ [ ] √ x ? + +
Each area in the list has an indicator that describes its status. The following area
statuses are available.
Table 4: Area statuses and indicators for different keypads
Area status
List
Symbolic line
Ready to set
Space
√
Not ready to set
?
?
Exit time
x
x
Alarm
!

Set
*
█
Part set 1
−
[
Part set 2
=
]
Selected
+
+ (blinking)
Depending on the type of the list, you now have the following options.
Selecting areas in the list
•To select or deselect an area, enter the area number. Note that you can only
select areas that are currently shown on the display.
•To continue with selected, or with all areas if none selected, press Enter, or
Right, or 0.
•To cancel, press Clear.
Selecting areas in the symbolic line
All areas are selected by default.
•To select or unselect an area, enter the area number. Note that you can only
select areas that are currently shown on the display.
•To set or unset selected areas, press Enter or 0.
•To cancel, press Clear.
Area group list
If you are authorized to set or unset area groups, these will be displayed instead
of single areas.
Set or unset area groups the same way as described for areas above.

14 Advisor Advanced ATSx500A User Guide
What to do when there is an alarm
When there is an alarm, the LED of the area in alarm and the alarm LED flashes
on the keypad. If the armed display is active, the LEDs start flashing when a user
code has been entered. The time and date message is no longer displayed.
An area can have several zones associated with it. When there is an alarm, it is
important that you know exactly which zone is causing the alarm so that you can
quickly deal with it.
What happens when there is an alarm
There are different types of alarm and they occur under different situations.
Alarm
An alarm is raised if:
•The area is set and one of its zones has been activated. For example, a door
lock has been forced open causing a siren to sound.
•The area is unset and a 24 Hour zone was activated. Examples: a hold-up
button is activated, or a tamper switch is open.
The exact type of alarm signal depends on how the system has been
programmed (strobes, sirens etc.) The LED on the keypad flashes quickly. The
area LED on the panel identifies the location of the alarm.
When programmed, the alarm is sent to the central station.
Local alarm
The alarm is only heard inside the premises and is dealt with locally. An internal
siren activates. The area LED on keypad flashes (depending on how it has been
programmed). The keypad beeps until someone acknowledges the alarm at the
keypad.
It occurs, for example, when a zone programmed as fire door has been activated.
The central station does not need to be contacted.
System alarm
This alarm can occur at any time. The exact type of alarm signal depends on how
the system has been programmed (strobes, sirens etc.) It occurs when the
security equipment (such as the panel) has been tampered with, or detects a
fault.
You can only reset a system alarm if your PIN has been authorised to do so, and
only after the fault is restored.
When programmed, the central station is contacted automatically by the system.
Who to contact when an alarm occurs
Contact the manager of your security system when an alarm occurs.