Interlogix TruVision NVR 11 User manual

TruVision NVR 11 User
Manual
P/N 1073397-EN • REV B • ISS 17APR18

Copyright
©
2018 United Technologies Corporation. All rights reserved.
Interlogix is part of UTC Climate, Controls & Security, a un
it of United
Technologies Corporation
. All rights reserved
Trademarks and
patents
Trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.
Manufacturer
Interlogix
2955 Red Hill Avenue, Costa Mesa, CA 92626
-5923, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Netherlands
FCC compliance
Class B:
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. T
his equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
There is no guarantee that interference will not occur in a pa
rticular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
followin
g measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
FCC conditions
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This Device must accept any
interference received, including interference
that may cause undesired operation.
Canada
This Class
B digital apparatus complies with CAN ICES-003 (B)/NMB-3 (B).
Cet appareil numérique de la classe
B est conforme à la norme CAN ICES-003
(A)/NMB
-3 (B).
ACMA compliance
Notice!
This is a Class B product.
Class B ITE is intended primarily for use in the domestic
environment and may
include:
•
Equipment with no fixed space of use; for example, portable equipment
powered by built-in battereies
•
Telecommunication terminal equipment powered by a telecommunication
network
•
Personal computers and auxiliary connected equipment
Note
: The domestic environment is an environment where the use of broadcast
radio and television receivers may be expected wi
thin a distance of 10 m of the
apparatus concered.
Certification

EU directives
This product and
- if applicable - the supplied accessories too are marked with
"CE" and comply therefore with the applicable harmonized European standards
listed und
er the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive)
: Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For proper
recycling, return this product to your
local supplier upon the purchase of
equivalent new equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info.
2013/56/EU & 2006/66/EC (battery directive
): This product contains a battery
that cannot be
disposed of as unsorted municipal waste in the European Union.
See the product documentation for specific battery information. The battery is
marked with this symbol, which may include lettering to indicate cadmium (Cd),
lead (Pb), or mercury (Hg). For pro
per recycling, return the battery to your
supplier or to a designated collection point. For more information see:
www.recyclethis.info.
Contact information
and manuals
For contact information go to: www.interlogix.com or
www.firesecurityproducts.com
To
get translations for this and other product manuals go to:
www.firesecurityproducts.com
Product warnings and
disclaimers
THESE PRODUCTS ARE INTENDED FOR SALE TO, AND INSTALLATION
BY, AN EXPERIENCED SECURITY PROFESSIONAL. UTC FIRE & SECURITY
CANNOT
PROVIDE ANY ASSURANCE THAT ANY PERSON OR ENTITY
BUYING ITS PRODUCTS, INCLUDING ANY “AUTHORIZED DEALER”, IS
PROPERLY TRAINED OR EXPERIENCED TO CORRECTLY INSTALL
SECURITY RELATED PRODUCTS.
For more information on warranty disclaimers and product safety infor
mation,
please check www.firesecurityproducts.com/policy/product
-warning/ or scan the
following code:

TruVision NVR 11 User Manual 1
Content
Important information 5
Chapter 1 Product introduction 6
Product overview 6
Contact information and manuals/tools/firmware 6
Chapter 2 Physical installation 8
Installation environment 8
Unpacking the recorder and its accessories 8
Back panel 9
Monitor connections 12
Rack mounting 13
Chapter 3 Getting started 14
Powering on the recorder 14
Activate the admin password 15
The startup wizard 16
Chapter 4 Operating instructions 18
Controlling the recorder 18
The front panel description 18
Using the mouse 21
Using the IR remote control 22
Menu overview 24
Chapter 5 Live view 28
Description of live view 28
Video output 29
Live view mouse menu 29
Single and multiview display mode 31
Sequencing cameras 31
Live view toolbar 31
Digital zoom 33
PTZ preset and tours 33
Chapter 6 Searching files 36
Advanced search video menu 36
Search recordings 37
Log search 40
Chapter 7 Playback functionality 41
Instant playback 41
Overview of the 24-hour playback view 42
24-hour playback 45
Playback speed and skip time 51

2 TruVision NVR 11 User Manual
Play back frame-by-frame 51
Play back an archived file 52
View a snapshot 52
Digital zoom in playback 53
Create video clips 53
Create bookmarks 54
Lock playback files 54
Manage playback files 55
Chapter 8 Archiving files 56
Archive files 56
Quick Archive 56
Archive files from search results 57
Archive video clips and locked files 59
Merge video files in TruVision Player 60
Export video recordings and snapshots via TruVision Navigator 60
Chapter 9 Display settings 62
Display settings 62
Layout 64
Chapter 10 Camera setup 66
Supported cameras 66
IP camera status 66
Adding IP cameras to the recorder 67
Importing/exporting IP camera files 70
PoE setup 70
Camera recording settings 72
Snapshots 74
Camera OSD 74
Image settings 75
Motion detection 76
Privacy mask 78
Camera tamper 79
Restricted access camera 79
VCA setup 80
PTZ presets and tours 84
V-stream encoding 87
Chapter 11 Network settings 88
Network settings 88
PPPoE settings 90
DDNS settings 91
NTP server settings 92
Email settings 92
Configure an FTP server to store snapshots 93
SNMP settings 94
UPnP settings 94

TruVision NVR 11 User Manual 3
Network status 95
Archive network packet data 96
Network statistics 97
Filter IP addresses 97
Port forwarding 98
Chapter 12 Recording 99
Recording schedule 99
Modify the instant playback duration 102
Manual recording 103
Chapter 13 Alarm and event setup 104
Set up alarm inputs 104
Alarm response actions 105
Set up alarm outputs 106
Manual trigger 107
Buzzer settings 107
Event notification 107
Video loss detection 110
Alarm host setup 110
Intrusion integration alarm reporting 111
TVRMobile push notifications 115
Chapter 14 Device management 119
Time and date settings 119
General recorder settings 121
Configuration files 122
Upgrade system firmware 123
Holiday schedules 124
System service 124
Chapter 15 Storage management 126
HDD status information 126
Storage mode 127
S.M.A.R.T. settings 128
Bad sector detection 129
Chapter 16 User management 131
Add a new user 131
Customize a user’s access privileges 132
Local configuration settings 132
Remote configuration settings 132
Camera configuration settings 133
Delete a user 133
Modify a user 134
Change the Admin password 134

4 TruVision NVR 11 User Manual
Chapter 17 System information 135
View system information 135
Search the system log 138
Chapter 18 Using the web browser 141
Internet Explorer users 141
Access the web browser 142
HTTPS settings 142
Web browser live view 143
Control a PTZ dome camera via the web browser 145
Play back recorded video 146
Search for event logs 148
Configure the recorder via the browser 149
Appendix A Specifications 154
Appendix B Port forwarding information 156
Index 158

TruVision NVR 11 User Manual 5
Important information
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described below.
WARNING: Warning messages advise you of hazards that could result in injury or loss
of life. They tell you which actions to take or to avoid in order to prevent injury or loss of
life.
Caution: Caution messages advise you of possible equipment damage. They tell you
which actions to take or to avoid in order to prevent damage.
Note: Note messages advise you of the possible loss of time or effort. They describe
how to avoid the loss. Notes are also used to point out important information that you
should read.

6 TruVision NVR 11 User Manual
Chapter 1
Product introduction
Product overview
The TruVision NVR 11 (TVN 11) series is a versatile, user-friendly embedded network
video recorder (NVR) series that can store, display, search, export, and manage video
from up to 16 IP cameras depending on the recorder model. It provides integration with
the UTC portfolio of security solutions, and offers a seamless product experience within
the TruVision brand.
Its embedded PoE ports allow for a true plug and play setup for TruVision IP cameras
where the recorder automatically assigns the IP camera with an IP address and sets it
up at default configurations. Adding cameras was never easier.
Note: The non-PoE version of the recorder is not available in the Americas.
Its dual streaming functionality allows the user to set up different settings for recording
and streaming video in live view mode using main and substreams.
The recorder can be configured through the OSD, web browser, and TruVision
Navigator via the SDK.
It can fully integrate with the license-free TruVision Navigator software, which is ideal
for most commercial applications. TVN 11’s easy and intuitive-to-use web browser
interface enables remote configuration and secure viewing, searching, and playing back
of video from computers connected via the Internet.
Note: Models are shipped with the power cords for their region.
Contact information and manuals/tools/firmware
For contact information and to download the latest manuals, tools, and firmware, go to
the web site of your region:

Chapter 1: Product introduction
TruVision NVR 11 User Manual 7
Americas:
www.interlogix.com
EMEA: www.firesecurityproducts.com
Manuals are available in several languages.
Australia/New
Zealand:
www.utcfs.com.au

8 TruVision NVR 11 User Manual
Chapter 2
Physical installation
This section describes how to install the recorder.
Installation environment
When installing your product, consider these factors:
• Ventilation
• Temperature
• Moisture
• Chassis load
Ventilation: Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions. Ensure that the location planned for the installation of the
unit is well ventilated.
Temperature: Consider the unit’s operating temperature (-10 to +55 ºC, 14 to 131 °F)
and noncondensing humidity specifications (10 to 90%) before choosing an installation
location. Extremes of heat or cold beyond the specified operating temperature limits
may reduce the life expectancy of the recorder. Do not install the unit on top of other
hot equipment. Leave 44 mm (1.75 in.) of space between rack-mounted DVR units.
Moisture: Do not use the unit near water. Moisture can damage the internal
components. To reduce the risk of fire or electric shock, do not expose this unit to rain
or moisture.
Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of the
unit.
Unpacking the recorder and its accessories
When you receive the product, check the package and contents for damage, and verify
that all items are included. There is an item list included in the package. If any of the
items are damaged or missing, please contact your local supplier.

Chapter 2: Physical installation
TruVision NVR 11 User Manual 9
Items shipped with the product include:
• IR (infrared) remote control
• Two AAA batteries for the remote control
• AC power cords
• 12 VDC or 48 VDC PSU (depending on model)
• USB mouse
• NVR
• Rack mounts (8 and 16-channel models only)
• CD with software and manuals
• TruVision NVR 11 Quick Start Guide
• TruVision NVR 11 User Manual (on CD)
• TruVision Recorder Operator Guide (on CD)
Back panel
The figures below show the back panel connections and describe each connector on a
typical TVN 11 digital video recorder. Details may vary for specific models.
Before powering up the recorder, connect the cameras and a main monitor for basic
operation. Once all required connections are done, enter the relevant data in the setup
wizard (see page 15).
Note: For every hardwired alarm input, connect one wire to the input connection with
the alarm number label and one wire to a Ground connection (labeled G).

Chapter 2: Physical installation
10 TruVision NVR 11 User Manual
Figure 1: Back panel connections TVN 1104cS and TVN 1104c
TVN 1104cS:
TVN 1104c: (EMEA only)
1. Connect a microphone for bi-directional audio
(not recorded).
2. Connect up to four alarm inputs
3. Connect one alarm relay output.
4. Connect to a network.
5. Power switch (on/off).
6. Embedded PoE ports to connect IP cameras
(4).
7. Connect to speakers for audio output.
8. Connect to a VGA monitor.
9. Connect to an HDTV. The HDMI connection
supports both digital audio and video.
10. Connect to an optional USB 2.0 device such
as a mouse, CD/DVD burner or HDD.
11. Connect to the 48 VDC PSU (included)
(depending on model)
12. Connect to ground.
13. Connect to the 12 VDC PSU (included)
(depending on model).

Chapter 2: Physical installation
TruVision NVR 11 User Manual 11
Figure 2: Back panel connections TVN 1108S and TVN 1108
TVN 1108S:
TVN 1108: (EMEA only)
1. Connect a microphone for bi-directional audio
(not recorded).
2. Connect up to four alarm inputs
3. Connect one alarm relay output.
4. Connect to a network.
5. Power switch (on/off).
6. Embedded PoE ports to connect IP cameras
(8).
7. Connect to speakers for audio output.
8. Connect to a VGA monitor.
9. Connect to an HDTV. The HDMI connection
supports both digital audio and video.
10. Connect to an optional USB 2.0 device such
as a mouse, CD/DVD burner or HDD.
11. Connect to ground.
12. Connect a power cord to the recorder
(included).
13. Connect to the 12 VDC PSU (included).

Chapter 2: Physical installation
12 TruVision NVR 11 User Manual
Figure 3: Back panel connections TVN 1116S and TVN 1116
TVN 1116S:
TVN 1116: (EMEA only)
1. Connect a microphone for bi-directional audio
(not recorded).
2. Connect up to four alarm inputs
3. Connect one alarm relay output.
4. Connect to a network.
5. Power switch (on/off).
6. Embedded PoE ports to connect IP cameras
(16).
7. Connect to speakers for audio output.
8. Connect to a VGA monitor.
9. Connect to an HDTV. The HDMI connection
supports both digital audio and video.
10. Connect to an optional USB 2.0 device such
as a mouse, CD/DVD burner or HDD.
11. Connect to ground.
12. Connect a power cord to the recorder
(included).
13. Connect to the 12 VDC PSU (included).
Monitor connections
The recorder supports up to 1920 × 1080 / 60 Hz resolution in VGA and up to 3840 x
2160 / 30 Hz in HDMI. The monitor resolution should be at least 1024 × 768. Adjust
your monitor accordingly to this resolution.
There is no event monitor for the 4-channel recorder. The VGA and HDMI monitors
both show the same image. When an event occurs, it appears in full-screen mode on
both monitors.
For the 8- and 16-channel recorders, the VGA and HDMI monitors can be used as the
main and event monitors.

Chapter 2: Physical installation
TruVision NVR 11 User Manual 13
Rack mounting
There is no rack mount kit for the recorder. The TVN 1108/TVN 1116 are rack
mountable using the rack mount ears delivered with the product. The four-channel
model is a desktop model and is not shipped with rack mount ears. See Figure 4 below.
Figure 4: Rack-mount installation
To install the rack ears:
1. Attach the two small front-rack mount ears (A) to the recorder (supplied).
2. Attach the recorder to the front rails (B) (screws not supplied).

14 TruVision NVR 11 User Manual
Chapter 3
Getting started
Powering on the recorder
Before starting the recorder, connect at least one monitor (VGA or HDMI). Otherwise,
you will not be able to see the user interface and operate the device.
The recorder auto-detects the video mode (PAL or NTSC) on startup.
It comes equipped with a universal power supply that will auto-sense 110/240 V,
60/50 Hz.
Note: It is recommended that an uninterruptible power supply (UPS) is used in
conjunction with the device.
To turn on the recorder:
Turn on the recorder using the power switch on the back panel. Once it is powered up,
the status LEDs on the front panel will light up.
To turn off the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. From the menu toolbar, click Shutdown.
3. In the Shutdown popup menu, select Shutdown. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.
To reboot the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. Select the Shutdown icon.
3. In the Shutdown popup menu, select Reboot. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.

Chapter 3: Getting started
TruVision NVR 11 User Manual 15
Activate the admin password
When you first start up the unit, the Activation window appears. You must define a high-
security admin password before you can access the unit. There is no default password
provided.
A message will appear on-screen when the unit has been activated.
Figure 5: Password activation window
User Name: It is always “admin”. It cannot be
changed. The bar showing password strength
Enter the new admin password and confirm it.
Tips on creating a strong password:
A valid password range must be between 8 and 16 characters. You can use a
combination of numbers, lower and upper case letters, and special characters : _ - ,
. * & @ / $ ? Space. The password must contain characters from at least two of
these groups.
The password is case-sensitive.
Do not use personal information or common words as a password.
Note: If you should forget your admin password, please contact Technical Support to
reactivate the unit with a new password.
Go to Chapter 16 “User management” on page 131 for further information on creating
user passwords.
Default network settings
The network settings are:
• IP address - 192.168.1.82
• Subnet mask - 255.255.255.0
• Gateway address - 192.168.1.1
• Ports:

Chapter 3: Getting started
16 TruVision NVR 11 User Manual
When using the browser:
RTSP port: 554
HTTP port: 80
When using TruNav:
RTSP port: 554
Server/Client software port: 8000
Go to “Using the web browser” on page 141 for further information.
The startup wizard
The recorder has an express installation wizard that lets you easily configure basic
recorder settings when first used. It configures all cameras to default settings. The
configuration of each camera and recorder can be customized as required.
By default the startup wizard will start once the recorder has loaded. It will walk you
through some of the more important settings of your recorder.
Any changes you make to a setup configuration page are saved when you exit the page
and return to the main wizard page.
Note: If you want to set up the recorder with default settings only, click Next in each
screen until the end.
To use the Startup wizard:
1. To launch the startup wizard without rebooting the device, go to Menu > Device
Management > General Settings and click ‘Start wizard Now’.
2. Select the preferred language for the system and resolution from the dropdown list
and then click Next.
3. Enable or disable the option to start the wizard automatically when the recorder is
turned on. Default is Enable. Click Next.
4. In each setup configuration page, enter the desired information and then click Next
to move to the next page. The setup configuration pages are:
Wizard setup pages Description
User configuration You can change the admin password and create additional
users.
You must enter an admin password. To change the Admin
password, select New Admin Password. Enter the new
password and confirm it. See “Activate the admin
password” on page 15 for tips on creating a strong
password.
Time and date configuration Select the desired time zone, date format, system time,
and system date.
If Daylight saving time (DST) is required, check Enable
DST and enter the desired summer and winter times.
Note: The system time and date are visible on screen.
However, they do not appear in recordings.