Interlogix TruVision NVR 20 User manual

TruVision NVR 20 User
Manual
P/N 1070712 • REV 01.00 • ISS 18MAY11

ii TruVision NVR 20 User Manual
Copyright © 2011 UTC Fire & Security Company. All rights reserved.
Trademarks and
patents Interlogix and the TruVision Brand and logo are trademarks of UTC Fire & Security.
Other trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.
Manufacture
r
UTC Fire & Security Americas Corporation, Inc.
2955 Red Hill Avenue, Costa Mesa, CA 92626-5923, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
Authorized Australia and New Zealand manufacturing representative:
UTC Fire & Security Australia Pty Ltd
Unit 3, 310 Ferntree Gully Road, Notting Hill, VIC, 3168, Australia
Certification N0000
FCC compliance Class A: This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
ACMA compliance Notice! This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
European Union
directives 2004/108/EC (EMC directive): Hereby, UTC Fire & Security declares that this device is in compliance with the essential requirements and other relevant
provisions of Directive 2004/108/EC
2002/96/EC (WEEE directive): Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For proper
recycling, return this product to your local supplier upon the purchase of
equivalent new equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info.
Contact information www.utcfireandsecurity.comor www.interlogix.com
Customer support www.interlogix.com/customer-support

TruVision NVR 20 User Manual iii
Content
Chapter 1 NVR 20 - System Basics 1
Introduction 1
Package Contents 1
Installation Environment 2
The NVR 20 – Front Panel 3
The NVR 20 – Rear Panel 4
Setting up the NVR 20 5
Physical Installation of the NVR 20 6
Setting up the NVR 20 - Introduction 6
Minimum PC requirements for the Browser 8
IP Device Auto-Discovery Tools 8
Understanding the NVR 20 Browser 9
Configuring the NVR 20 13
Step 1: Set the IP Address for the NVR 20 13
Step 2: Set Video Format for the NVR 20 14
Step 3: Set Daylight Savings Time and NTP Server Settings 17
Step 4: Adding IP Cameras 19
Step 5: Configure IP Camera - Device Settings 21
Step 6: Configuring IP Camera - Resolution Settings 25
Step 7: Setting Up Recording Schedules - Introduction 28
Step 8: Setting Up Recording Schedules - Sample Configuration 30
Step 9: Final Steps for Recording Schedules – Motion Detection Trigger 35
Alarm Inputs 41
Select the desired Alarm Input 41
Additional System Elements - Overview 46
Remote Firmware Update 48
RS-232 and RS-485 Ports 48
Integration with Interlogix’s TruVision Navigator Software 48
Local Browser PC Settings 50
Live Viewing and Playback Viewing from the Browser 51
The Live Viewing Browser Page 51
Playback Browser Page 53

iv TruVision NVR 20 User Manual
Searching for Video 54
Chapter 2 NVR 20 - Advanced Topics 56
HDD Configuration & Management 56
Hard Drive Groups 56
Account Management (Users) 64
Introduction 64
Adding Users 66
Managing User Rights 67
Advanced Camera Settings 70
Video Tamper 70
Video Masking 75
IP Camera Digital Alarm Input & Output Actions 77
Configuring Digital Alarm Inputs (from the IP Camera) 77
Managing Alarm Outputs (NVR 20 and IP Camera) 84
Email 91
Exception Parameters – System Health Monitoring 93
Video Loss 96
Remote Record & Video Download 100
Local Config Page Settings 100
Additional Network Settings 107
Multicast 107
Device Port & HTTP Settings 108
PPPoE & DDNS Settings 109
To view or change the PPPoE settings: 111
Remote Update 112
Serial Port Settings – RS-232 & RS-485 114
RS-232 Port 114
Log Files 116
Appendix A Troubleshooting 120
Appendix B NVR 20 Specifications 123
Peripheral Connections 125

TruVision NVR 20 User Manual v
Appendix C NVR 20 IP Camera Capacities 128
Possible Camera Configurations: Using Mixed Camera Types 129
Budgeting Unit Capacity 130
Appendix D NVR 20 Supported IP Cameras 131
List of Current Known User Name and Passwords for Supported IP Cameras 132
Resolution Table: Guide to System Settings 132
Appendix E NVR 20 USB Archive Options 133
Local USB Archive via COPY Button 134
Local USB Archive via NVR 20 Browser 135
Appendix F TruVision Device Finder 139
TruVision Device Finder Installation 139
Using the TruVision Device Finder 144
Appendix G Glossary of Terms 147
Appendix H Warranty and Support 149
Warranty information 149
Contacting support 149

TruVision NVR 20 User Manual 1
Chapter 1
NVR 20 System Basics
Introduction
The TruVision NVR 20 is a network video recorder capable of recording video
from up to 16 IP cameras (depending on the specific model). The TruVision NVR
20 can be configured with one, two, four, or eight SATA disks (storing 2 TB
each).
This manual is divided into two primary sections:
• NVR 20 System Basics
• NVR 20 Advanced Topics
System Basics identifies the most common operational elements needed to
properly set up the unit for everyday needs.
Advanced Topics provides additional detail on system features not covered in
detail under System Basics.
Package Contents
The package contains:
• The TruVision NVR 20
• Separately packaged Hard Drives
Note: Depending on the model, there may be 1, 2, 4, or 8 hard drives
configured on your system.
• AC Power Cord (USA: USA Power Cord; EMEA: Europe Main and UK Power
Cords)
• Plastic Bag with Terminal Blocks for alarm input/output connectors
• Plastic Bag with Rack Ears and Screws

2 TruVision NVR 20 User Manual
• Quick Start Guide
• IP Camera Compatibility Document
• WEE Compliance Declaration
• Battery Declaration Document
• TruVision NVR 20 Product Documentation CD which contains:
• Capacity and Storage Calculator
• IP Camera Compatibility Document
• TruVision Device Finder
• TruVision Navigator Version 4.x Software CD
Installation Environment
Refer to the user manual for detailed information, but observe these important
requirements:
1. Place the NVR 20 in a secure location.
2. Ensure that the NVR 20 is in a well-ventilated area.
3. Do not expose the unit to rain or moisture.
The normal expectation is that this will be mounted in a 19” equipment rack as
users cannot access the unit directly to view live or playback video. Rack ears
are provided and are suitable to mount the unit without any additional support.

TruVision NVR 20 User Manual 3
The NVR 20 – Front Panel
Figure 1: The NVR front panel
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
POWER ALARM TX/R/X HDD READY ARCHIVE
7 8 9
10
123 5 6
4
Table 1: Front Panel Elements
No Element Description LED Status Light
1 Power LED Shows that unit is powered Color = Normal
2 Alarm LED Shows if there are any alerts RED = Fault
OFF = Normal
3 TX/RX LED Shows unit is communicating across the network Blue Flashing
4 HDD LED Show read/write activity to the HDDs Red Flashing
5 READY Shows that the unit is full ready to function Blue = Normal
6 ARCHIVE Shows the status of the archive to USB operation. A
buzzer alarm will sound if an incompatible USB
device is detected.
Blue = Archiving
7 Channel LEDs Shows the connected status of IP cameras to the
NVR 20, also provides indication of the record mode
of channel
View or Scheduled Record
(No Event) = Blue
Event + View (no record) =
Red
View or Event + Record =
Purple
8 COPY Button When a USB Drive is connected to the USB Port on
the front of unit, pressing the COPY button initiates
archiving the most recent video to the USB drive
Archive LED glows BLUE
during operation
9 POWER Button Pressing this button for 3 seconds allows for a
controlled shutdown of the unit N/A
10 USB 2.0 Ports
(2) Used by the Copy button or via Remote Backup managed through the Browser N/A

4 TruVision NVR 20 User Manual
The NVR 20 – Rear Panel
Figure 2: The NVR rear panel
Table 2: Rear Panel Elements
No Element Description
1 Reset Resets unit to factory defaults
2 RS-232 Used for connecting PC for troubleshooting
3 LAN 10/100/1000Mbps UTP Ethernet interface
4 eSATA For Future Use
5 RS-485 Switch For Future Use
6 RS-485
Connectors For Future Use
7 Alarm In 16 alarm inputs (NO/NC)
8 Alarm Out 4 Relay outputs
9 GND Grounding point
10 POWER Plug Connection for power cord
11 Power Switch Power On/Off (use the Power Button on front of unit to turn power off to the
unit.)

TruVision NVR 20 User Manual 5
Setting up the NVR 20
Installing the Hard Drives
Caution: Do not insert or remove drives with the NVR 20 powered on.
Note: This unit contains electrostatic-sensitive components. Before
handling the hard drives, make sure you are properly grounded to avoid
ESD damage.
1. Unpack the NVR 20 box.
2. Unpack the NVR 20 HDD box.
Note: HDDs in the shipping box are pre-mounted with their rail kits/caddy.
3. Use the key provided in the accessoies box to unlock the front panel.
4. Press the latches on both sides of the front panel to open it.
Figure 3: Opening the NVR 20
5. Install the hard drives per the schematic below. The first drive in position
number 1, the second in position number 2, and so on. Continue to install all
the hard drives in numerical order.

6 TruVision NVR 20 User Manual
Figure 4: Hard Drive locations
1
2
3
5
6
7
8
4
6. Insert a Hard Drive into one of the hard drive bays until it has fully seated into
position. Repeat with the rest of the hard drives.
Figure 5: Insert the hard drive
7. Close and re-lock the front panel.
Note: The Hard Drives must be installed BEFORE powering on the unit. The
drives are defaulted to a single HDD group that is automatically ready to record
once IP cameras are added and configured with recording schedules.
Physical Installation of the NVR 20
1. Mount the unit on a shelf or in a 19” Rack (with attached rack ears) in a
suitably ventilated temperature controlled environment.
2. Connect the NVR 20 to your network with an Ethernet cable.
3. Connect the power cord and turn the power on.
Setting up the NVR 20 - Introduction
The NVR 20’s initial configuration should be completed using the NVR 20
Browser. This manual will show you the steps necessary to quickly configure a
fully operational recording solution.
Configuring a NVR 20 system requires:
1. Giving the NVR 20 an appropriate IP address with the TruVision Device
Finder tool.

TruVision NVR 20 User Manual 7
2. Adding IP Cameras to the unit.
3. Configure the IP cameras.
• Depending on the model of IP camera, some IP Cameras may be
fully configured by the NVR Browser or in the case of 3rd Party IP
cameras it may be necessary to access the IP Cameras internal
web page.
• The majority of Interlogix brand cameras allow the unit to set video
streaming parameters of the IP Cameras.
4. Define the recording schedule for the IP Cameras. The recording modes
supported on the unit are:
• Schedule Recording
• Motion Recording (IP Camera’s internal activity detection)
• Alarm Input Recording
• The unit has 16 alarm inputs that can be used to trigger
recording of one or more connected IP Cameras.
• Some IP Camera models allow the IP Cameras internal
alarm input to trigger recording on the NVR 20.(Please
refer to the IP Camera Compatibility Document for a
complete listing of what capabilities are supported for
each IP Camera type).
5. Define any alarm output behaviors, local unit audible alerts, local-unit relay
outputs (4) as well as notifications to Interlogix’s TruVision Navigator video
management software.
6. All hard drives are pre-configured into a single recording group and allow
all connected cameras to record the same duration of video across all
cameras (i.e., all cameras will record for the same number of days)
• The browser allows for configuring specialized recording behaviors
such as duplicate IP Camera recording (Redundancy). Please see
the HDD Configuration & Management section for additional
information.
Configuration of the NVR 20 is optimized for out of the box operation. All IP
cameras added are defaulted to record continuously. All system events HDD
failure, video loss etc. are set to report to the TruVision Navigator software once
the address of the TruVision Navigator server is configured.

8 TruVision NVR 20 User Manual
Minimum PC requirements for the Browser
The minimum hardware requirements for the Browser are:
Basic User Operation
•Live view in 9-Up with
4CIF/VGA Camera
OR
•Live view in 4-Up with up to 2.0 MpX Camera
Power User Operation
•Live view in 9-Up
or higher with MpX Cameras
•Intel E6550 Dual Core class Processor at 2.33
Ghz (4MB Cache)
•1GB RAM
•HD Video Card with 256 MB
•Intel Core I5 750 Quad Core class
Processor at 2.66 Ghz (8MB Cache)
•4GB RAM
•HD Video Card with 1GB
Minimum 1.5GB HDD Space for any saved video files
Keyboard, Monitor, Mouse
Windows XP, Windows 2000, Windows Vista, Windows 7
Internet Explorer 6.0, 7.0, 8.0
The NVR 20 has specific capabilities with respect to the number and mix of IP
Camera types. The camera types are:
• 4CIF/VGA resolution capable IP Cameras
• 1.3 MegaPixel resolution capable IP Cameras
• 2.0 MegaPixel resolution capable IP Cameras
• 3.0 MegaPixel resolution capable IP Cameras
• 5.0 MegaPixel resolution capable IP Cameras
In addition, the NVR 20 supports a variety of IP Cameras from different
manufacturers.
Important Note: Not all IP Cameras will have the same level of feature support.
These limitations often are limited by the different IP cameras and the protocol
they support.
The appendices at the end of this manual includes specific information on NVR
20 technical specifications as well as specific information concerning the unit’s IP
camera capacities and IP camera feature capabilities.
IP Device Auto-Discovery Tools
The NVR 20 can automatically “discover” a number of IP Cameras (different
makes and models) on a network. The NVR 20 can only discover devices that
are on the same network as the NVR 20.
For example, if the NVR 20 is on a network with an IP address of 192.168.1.82
with a subnet mask of 255.255.255.0, then the only IP cameras it can find will be
in the range of 1- 255 of the last octet.

TruVision NVR 20 User Manual 9
Interlogix and other IP camera manufacturer’s provide auto-discovery tools that
make it easy to change the default IP address to conform to your network
addressing needs. It is strongly recommended you use these tools to quickly
identify and modify your IP device address needs.
Interlogix devices that support auto-discovery can be identified on the network
using the TruVision Device Finder. This simple tool allows you to view and
modify the IP address of any TruVision supported devices. This tool is included
on the NVR 20 Resource Disk included with your product. An introduction to the
tool is available in the Appendix.
Understanding the NVR 20 Browser
The NVR 20 browser page utilizes Windows Active-X controls on the Client PC
and delivers expected performance using Windows Internet Explorer 6.0 and
above.
Figure 6: The NVR 20 Browser Interface
When you launch Internet Explorer, you will be prompted to install Active X
controls. Please accept all prompts to load these drivers to ensure proper
behavior and operation of the web pages supporting the NVR 20. Once installed
you may login.
Default Login Username and Password
• User Name = admin
• Password = 1234

10 TruVision NVR 20 User Manual
Initial Connection Page
From this page you can:
• View live video
• View playback video
• Save snapshots of images to your local PC
• Download video clips to your local PC
• Launch the Configuration pages that allow you to configure the device,
connection to IP cameras and event response behaviors (from alarm events
or device system alerts).
• Open NVR 20 searchable system and event logs.
Figure 7: Initial connection page
Alternatively, using Interlogix’s TruVision Navigator video management software
the user can view and respond to events from multiple NVR 20s or a mixture of
Interlogix TruVision DVRs and NVRs.
Note: PTZ and Brightness/Contrast controls are only available on specific
TruVision models of IP cameras.
Initial Config Tab Window
From this page you can quickly add IP cameras, configure recording schedules,
enable motion only recording modes as well as define the behavior of various
alarm inputs and outputs on the box. Additionally the browser allows
customization of system events affecting hard drive status, video loss, and more.

TruVision NVR 20 User Manual 11
Configuration on the NVR 20 is optimized for quick connection to Interlogix’s
TruVision Navigator video management software.
There are two main configuration elements:
Remote Config – is the primary area where all IP camera functions are
scheduled and managed.
Local Config – this controls how users who only use the NVR 20 browser for
system operation may define where snapshots, video download and local
recording on the Browser’s PC are managed.
Figure 8: Initial Config tab window
The default view is the Remote Config view providing immediate access to
configure your IP cameras into the TVN 20.
This view shows the connected IP cameras connected to the unit. If this is the
first time, no cameras are populated.
Window features:
• Connected Camera summary detail
• D1-D16 are the available IP video channels which can be used with
supported IP cameras and supported encoders (depending on the model
ordered).
• The IP Addresses and port numbers of the connected cameras.

12 TruVision NVR 20 User Manual
• Select the actual D1-D16 label to view additional detail on the camera in
the panel on the right. You can also click on this label to manually add an
IP Camera.
• Once cameras are added, by clicking in the main line of the camera, you
will launch the web page of the specific IP camera.
• The panel on the right is used to view the details of a selected camera from
the main list or for selecting an IP Camera channel in order to add manually a
specific camera.
• Quick Add is a button that will automatically find and allow the user to add in
the desired IP cameras with default settings. This works for camera models
that support Auto-Discovery.
• Configuration parameters is the path to customizing system recording,
event management and health monitoring behaviors.

TruVision NVR 20 User Manual 13
Configuring the NVR 20
Using a PC running Windows Internet Explorer Version 6.0 or above, enter the
unit’s default IP address into the address bar and load the web page. The unit’s
default IP address is: 192.168.1.82. Login using the default username and
password.
• Default User Name = admin
• Default Password = 1234
Step 1: Set the IP Address for the NVR 20
Note: Before configuring the Network Settings, please contact your IT
Administrator to confirm the desired settings for your network.
• Select Config along the top feature bar.
• Select Configuration parameters from the lower right side of the screen.
• From the folder menu under Network Parameters select Network Settings.
Figure 9: Network Settings
• The NIC Type should be defaulted 10M/100M/1000M Auto.
• Under Device IP Address enter the desired IP address.
• The NVR 20 default Device Port should be set at 8000.

14 TruVision NVR 20 User Manual
• Typical Subnet Mask will be 255.255.255.0 (default).
• The Default Gateway IP address usually can be set to the same as the IP
address except for the last device entry which is usually set to 1.
• The HTTP Port should remain at the default setting of 80.
Figure 10: Advanced Network Setting
• Click the Advance button to confirm the following settings:
• MTU is set to 1500
Note: If Interlogix TruVision Navigator software is to be used please make sure
the following entries are completed:
• Alarm Host IP is set to the TruVision Navigator Software Server IP.
• Alarm host port is set to 5001.
• Click OK to return to the main Network Settings page.
• Click SAVE to save and apply these settings. The Browser will notify you that
the NVR 20 needs to reset. Please select OK.
If Multicast, DHCP, DNS Servers or specific MTU packet size are to be utilized
for your network please contact your IT Administrator. These settings can be
accessed via the Advanced button.
Step 2: Set Video Format for the NVR 20
Although we are dealing with IP video, to make sure the browser display delivers
the correct image size it is necessary to set whether the video format for your
region is NTSC or PAL.