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Copyright © 2014 United Technologies Corporation.
Interlogix is part of UTC Building & Industrial Systems, a unit of United Technologies Corporation. All
rights reserved.
Trademarks and patents Trade names used in this document may be trademarks or registered trademarks of the manufacturers
or vendors of the respective products.
Manufacture
r
United Technologies Corporation.
2955 Red Hill Avenue, Costa Mesa, CA 92626-5923, USA
A
uthorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Netherlands
Certification
N4131
FCC compliance Class A: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Canada This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil mumérique de la classe A est conforme à la norme NMB-003 du Canada.
ACMA compliance Notice! This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
European Union directives 2004/108/EC (EMC directive): Hereby, UTC Climate Controls & Security declares that this device is
in compliance or with the essential requirements and other relevant provisions of Directive
2004/108/EC.
2002/96/EC (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For
more information see: www.recyclethis.info.
2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as
unsorted municipal waste in the European Union. See the product documentation for specific battery
information. The battery is marked with this symbol, which may include lettering to indicate cadmium
(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a
designated collection point. For more information see: www.recyclethis.info.
Contact information For contact information, see www.interlogix.com or www.utcfssecurityproducts.eu.

TruVision NVR 21(S/P) User Manual i
Content
Chapter 1 Product overview 1
Installation environment 1
Default settings to access the device 1
Chapter 2 Installation 3
Installation environment 3
Unpacking the recorder and its accessories 3
Back panel 4
Wiring the keypad 6
RS-485 ports 8
RS-232 port 9
PoE ports 9
Monitor connections 9
Audio inputs and output 9
Brackets 10
Chapter 3 Getting started 11
Turning on and off the recorder 11
Using the setup wizard 12
Chapter 4 Operating instructions 17
Controlling the recorder 17
Using the front panel 17
Using the mouse 22
Using the IR remote control 23
Menu overview 26
Chapter 5 Live view 29
Description of live view 29
Video output 30
Monitor output 30
Audio output 31
Controlling live view mode 31
Multiview format 33
Sequencing cameras 33
Accessing frequently used commands 34
Configuring live view 36
General settings 38
Configuring time and date 40
Chapter 6 Controlling a PTZ camera 43
Changing PTZ camera settings 43
Calling up presets, tours and shadow tours 43
Setting and calling up presets 44

ii TruVision NVR 21(S/P) User Manual
Setting and calling up preset tours 46
Setting and calling up a shadow tour 48
Chapter 7 Playing back a recording 51
Overview of the playback window 51
Playback pop-up menu 53
Instant playback 54
All-day playback 55
Playback skip time 56
Searching recorded video 56
Playing back recordings by time and video type 57
Playing back recordings by event 58
Creating and playing back bookmarked recordings 59
Slideshow of snapshots 60
Playing back recordings from the system log 61
Playing back frame-by-frame 61
Digital zoom in playback 62
Chapter 8 Archiving recorded files 63
Archiving files 63
Auto archiving 66
Creating and archiving video clips 67
Archiving snapshots 67
Managing backup devices 68
Playing back archived files on a PC 68
Chapter 9 Using the web browser 69
Windows 7 and 8 users 69
Accessing the web browser 70
Web browser overview 70
Using the web browser to configure the device 72
Searching and playing back recorded video 76
Searching for event logs 77
Recording from the browser 78
Dual stream recording 78
Controlling a PTZ dome camera in the web browser 79
Capturing text insertions 80
Text overlay 82
Using a network storage system 82
Chapter 10 Recording 83
Configuring recording settings 83
Using an external recording device 85
Configuring recording schedules 85
Daily schedules 86
Holiday schedules 87
Manual recording 88
Motion detection schedules 89

TruVision NVR 21(S/P) User Manual iii
External alarm schedules 89
Protecting recorded files 89
Configuring redundant recording 91
Capturing text insertions 92
Failover and recovery 92
Chapter 11 Alarm settings 95
Description of alarm notification types 95
Setting up motion detection 97
Video analytics 100
Setting up system notifications 100
Setting up external alarms 101
Triggering or clearing alarm outputs manually 103
Detecting video loss 103
Detecting video tampering 104
Chapter 12 Network settings 105
Configuring general network settings 105
Configuring PPPoE 107
Configuring DDNS 107
Configuring an NTP server 108
Configuring e-mail 109
Configuring SNMP 109
Configuring UPnP 110
Configuring an FTP server to store snapshots 111
Configuring a remote alarm host 111
Configuring multicast 111
Configuring the server and HTTP ports 112
Configuring the RTSP service port 112
Telnet set up 112
Checking network status 112
Exporting network packet data 113
Port forwarding 114
Chapter 13 Storage management 115
Initializing HDDs 115
Controlling disk storage mode on the HDD 116
Setting up HDD groups 116
Setting the HDD property 117
Checking HDD status 117
Configuring HDD alarms 118
Managing eSATA 118
Checking the S.M.A.R.T. information 118
Bad sector detection 119
Chapter 14 Camera settings 121
Cameras supported 121
Adding IP cameras to the recorder 121

iv TruVision NVR 21(S/P) User Manual
PoE power budget 123
Accessing IP cameras connected to an internal switch 124
Configuring the camera OSD settings 125
Setting up privacy masking 126
Adjusting video image settings 127
Watermarking 127
Hiding a camera image from view 128
Chapter 15 Recorder management 129
Configuring the RS-232 port 129
Updating system firmware 130
Restoring default settings 131
Importing and exporting configuration settings 131
Viewing system information 131
Searching system logs for events 133
Chapter 16 User management 137
Adding a new user 137
Customizing a user’s access privileges 138
Deleting a user 140
Modifying a user 140
Changing the Admin password 140
Appendix A Specifications 141
Appendix B PTZ protocols 145
Appendix C Port forwarding information 147
Appendix D KTD-405 keypad 149
Supported firmware 149
Wiring the keypad 149
Setting up the keypad to work with the recorder 150
Operating the keypad 152
Appendix E Maximum pre-recording times 157
Appendix F Supported PTZ commands 159
Appendix G Default menu settings 161
Index 173

TruVision NVR 21(S/P) User Manual 1
Chapter 1
Product overview
Installation environment
The TruVision NVR 21 (TVN 21) series is a versatile, user-friendly embedded network
video recorder (NVR) series. The standard series supports up to 8/16 channels with a
maximum bandwidth of 40/80 Mbps and up to 4 SATA hard drives.
The TVN21S model includes an 8/16 embedded PoE switch that allows TruVision
cameras to be connected in a plug and play manner. Simply plug in the IP camera to
automatically power and connect it, assign the IP address, as well as set it up using
default values. The embedded 8/16 PoE switch provides a maximum PoE wattage of
respectively 120 W and 200 W.
The TVN 21P series supports up to 8/16/32 channels with a maximum bandwidth of
40/80/160 Mbps and up to 8 SATA hard drives. The full TVN 21 series provides
integration with the UTC portfolio of security solutions, and offers a seamless user
experience within the TruVision brand.
The TVN 21 series can be configured and operated through its on-screen display
(OSD), web browser, mobile applications, TruVision Navigator software, or third party
software using the TruVision SDK.
The recorder can be fully managed by the license-free TruVision Navigator software -
ideal for most commercial applications. Its easy and intuitive web browser interface
enables remote configuration, viewing and searching of video on any TruVision
recorders.
Default settings to access the device
Default user names and passwords
See Table 1 on page 2 for the list of default user names and passwords. Go to
Chapter 16 “User management” on page 137 for further information.

Chapter 1: Product overview
2 TruVision NVR 21(S/P) User Manual
Table 1: Default user names and passwords
User Description
Administrator There can only be one administrator.
The user name is “admin”. The name cannot be modified.
The default password is 1234.
Operator The default user name is “operator”.
The default password is 4321.
Guest The default user name is “guest”.
The default password is Empty.
Note: The default passwords should be changed for security reasons.
Default network settings
The default values for TVN 21(P/S) network settings are:
• IP address - 192.168.1.82
• Subnet mask - 255.255.255.0
• Gateway address - 192.168.1.1
• Ports:
When using the browser:
RTSP port: 554
HTTP port: 80
When using TruNav:
RTSP port: 554
Server/Client software port: 8000
Go to Chapter 9 “Using the web browser” on page 69 for further information.

TruVision NVR 21(S/P) User Manual 3
Chapter 2
Installation
This section describes how to install the TVN 21(P) unit.
Installation environment
When installing your product, consider these factors:
• Ventilation
• Temperature
• Moisture
• Chassis load
Ventilation: Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions. Ensure that the location planned for the installation of the
unit is well ventilated.
Temperature: Consider the unit’s operating temperature (-10 to +55 ºC, 14 to 131 °F)
and noncondensing humidity specifications (10 to 90%) before choosing an installation
location. Extremes of heat or cold beyond the specified operating temperature limits
may reduce the life expectancy of the recorder. Do not install the unit on top of other
hot equipment. Leave 44 mm (1.75 in.) of space between rack-mounted TruVision NVR
21(S/P) units.
Moisture: Do not use the unit near water. Moisture can damage the internal
components. To reduce the risk of fire or electric shock, do not expose this unit to rain
or moisture.
Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of the
unit.
Unpacking the recorder and its accessories
When you receive the product, check the package and contents for damage, and verify
that all items are included. There is an item list included in the package. If any of the
items are damaged or missing, please contact your local supplier.

Chapter 2: Installation
4 TruVision NVR 21(S/P) User Manual
Items shipped with the product include:
• IR (infrared) remote control
• Two AAA batteries for the remote control
• AC power cords
• USB mouse
• Brackets
• NVR
• CD with software and manuals
• TruVision NVR 21(P) Quick Start Guide
• TruVision NVR 21(P) User Manual (on CD)
• TruVision Recorder Operator Guide (on CD)
Back panel
Figure 1 on page 5 shows the back panel connections and describes each connector
on a typical TVN 21(P) network video recorder. Details may vary for specific models.
Before powering up the recorder, connect a main monitor for basic operation.

Chapter 2: Installation
TruVision NVR 21(S/P) User Manual 5
Figure 1: Back panel connections
Figure 1: TVN 21S back panel connections
1. Connect one CCTV monitor (BNC-type
connectors).
2. Connect one audio input to RCA connectors.
3. Connect to a RS-232 device.
4. Connect to a network.
10. Universal Serial Bus (USB). Connect to an
additional device such as a USB mouse,
CD/DVD burner or USB HDD.
11. Not used.
12. Not used.
13. Connect to a keyboard (KTD-405 shown).

Chapter 2: Installation
6 TruVision NVR 21(S/P) User Manual
5. Connect to an optional eSATA device such as
SATAN HDD, CD/DVD-RM.
6. Connect to a power cord.
7. Connect to speakers for audio output.
8. Connect to a VGA monitor.
9. Connect to an HDTV. The HDMI connection
supports both digital audio and video.
14. Connect up to 16 alarm inputs.
15. Connect up to four alarm relay outputs.
16. Connect to ground.
17. 8/16 PoE ports.
Wiring the keypad
The keypad uses RS-485 simplex wiring. The signal is transferred by a single twisted
pair line. A shielded STP CAT5 network cable is recommended. Ground one end of the
cable, either the first or last device on the RS-485 line.
The maximum number of devices that can be installed in one bus is 255, with a
maximum cable length of 1200 m. The cable length can be expanded using a signal
distributor.
Both the first and the last device in series should be terminated with 120 Ohm
resistance to minimize line reflections. See Figure 2 below.
Figure 2: RS-485 bus serial wiring (KTD-405 keypad shown)
1. Keypad
2. I/O box
3. See section “RS-485 ports” on page 8
Use an RS-485 signal distributor for a star wiring configuration. See Figure 3 on page 7.

Chapter 2: Installation
TruVision NVR 21(S/P) User Manual 7
Figure 3: Star wiring with RS-485 signal distributor
Correct:
1. Keypad
2. I/O box
3. RS-485 distributor
4. See section “RS-485 ports” on page 8
Incorrect:
1. Keypad
2. I/O box
3. See section “RS-485 ports” on page 8
Use an RS-485 signal distributor to increase the maximum number of devices on the
bus as well as the total range. Each distributor output provides another RS-485 bus,
extending the output an additional 1200 m. Up to 31 recorders can be connected to
each output. See Figure 4 below.

Chapter 2: Installation
8 TruVision NVR 21(S/P) User Manual
Figure 4: Expanding the system with an RS-485 signal distributor
1. Keypad
2. I/O box
3. RS-485 distributor
4. See section “RS-485 ports” on page 8
Caution: Most signal distributors are unidirectional. This means that the signal only
flows from the input towards the outputs. Consequently it is not possible to connect
several keypads.
See section “RS-485 ports” below to configure the RS-485 port communication settings.
RS-485 ports
There are two RS-485 ports on the rear panel of the recorder. See Figure 5 below for
the serial pin outs.
• Dome RS-485:
A and B: Connect pan, tilt, zoom control of PTZ dome cameras. A = +, B = -
C and D: Not used
G: Ground of dome camera
G: Ground of keypad
• Keyb: Connect the keypad.

Chapter 2: Installation
TruVision NVR 21(S/P) User Manual 9
Figure 5: RS-485 pins
RS-232 port
Use the RS-232 port to connect CBR-PB3-POS (point-of-sale) and ATM devices to the
recorder.
PoE ports
Connect up to eight or 16 IP cameras to the embedded PoE ports depending on the
TVN 21S model.
Monitor connections
Connect the unit to a monitor via a 75-ohm video coaxial cable with the BNC connector.
The unit provides a 1 Vp-p BNC signal. See Figure 1 on page 5 for connecting a
monitor to a recorder.
The recorder supports at least 1024 × 768 / 60 Hz resolution in VGA. Adjust your
monitor accordingly to this resolution.
Audio inputs and output
The unit is equipped with 1 audio input and two audio outputs. Both the audio input and
the audio outputs are line-level
Audio input RCA jack, 315 mV, 40 kohms. Unbalanced
Audio output RCA jack, 315mV, 600 ohms. Unbalanced
Note: Line-level audio requires amplification.

Chapter 2: Installation
10 TruVision NVR 21(S/P) User Manual
Brackets
The recorder is easily rack-mountable with the purchase of the TVR-RK-1 rack-mount
kit. Contact your local supplier to order the kit.
The TVN 21S has a 1.5U 19-inch chassis and the TVN 21P has 2U 19-inch chassis.
See Figure 6 below.
Figure 6: Rack-mount installation
Attach the small front rack ears to the unit
(screws supplied)
Attach the recorder to the front rails
(screws not included)
To install the racks:
1. Attach the two small front-rack mount ears to the recorder (A). The screws are
supplied.
2. Attach the two large rear support brackets (screws are not supplied) to the rear rails
(B).
3. Attach the recorder to the front rails (C). The screws are not supplied.
Caution:
Do not rack-mount the recorder without the rear rails installed. Failure to install the rear
rails can damage the recorder.

TruVision NVR 21(S/P) User Manual 11
Chapter 3
Getting started
Turning on and off the recorder
Before starting the power up process, connect at least one monitor to the video out or
the VGA interface. Otherwise, you will not be able to see the user interface and operate
the device.
The recorder auto-detects the video mode (PAL or NTSC) on startup.
It is equipped with an universal power supply that will auto-sense 100/240 V, 60/50 Hz.
Note: It is recommended that an uninterruptible power supply (UPS) is used in
conjunction with the device.
To turn on the recorder:
Turn on the recorder using the power switch on the back panel. The power LED
illuminates. A splash screen appears indicating that the recorder is starting up.
The Start Up Wizard window will appear.
To turn off the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu screen
appears.
2. Select the Power Manager icon.
3. In the Shutdown popup menu, select Shutdown. Click Yes to confirm shutdown.
To reboot the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu screen
appears.
2. Select the Power Manager icon.
3. In the Shutdown popup menu, select Reboot. Click Yes to confirm reboot.

Chapter 3: Getting started
12 TruVision NVR 21(S/P) User Manual
Using the setup wizard
The recorder has an express installation wizard that lets you easily configure basic
recorder settings when first used. It configures all cameras simultaneously. The
configuration can then be customized as required.
By default the setup wizard will start once the recorder has loaded. It will walk you
through some of the more important settings of your recorder.
Any changes you make to a setup configuration page are saved when you finish the
page and return to live view.
Note: If you want to set up the recorder with default settings only, click Next in each
screen until the end.
To quickly set up the recorder:
1. Connect all the devices required to the back panel of the recorder. See Figure 1 on
page 5.
2. Turn on the unit using the power switch on the back panel.
3. Select the screen resolution from the dropdown list and then click Next.
4. Select the preferred language for the system from the dropdown list and then click
Next.
5. Enable or disable the option to start the wizard automatically when the recorder is
turned on. Click Next.
6. Administrator configuration:
Navigate to the Admin Password edit box and click the edit box with the mouse, or
press Enter on the front panel or remote control, to display the soft keyboard. Enter
the default admin password, 1234.
Note: You must enter an admin password. To change the Admin password, check
New Admin password and enter the new password and confirm it.
Caution: It is strongly recommended that you change the password of the
administrator. Do not leave 1234 as the default password. Write it down in a safe
place so that you do not forget it.
If you should forget the password to your recorder, contact your supplier with the
serial number of your recorder to obtain a secure code to reset your recorder.
If you wish to limit the admin rights to only one computer, enter the MAC address of
the user’s computer. Otherwise leave the MAC address unchanged.
Click Next.
7. Time and date configuration:
Select the desired time zone, date format, system time, system date, and manual
DST.

Chapter 3: Getting started
TruVision NVR 21(S/P) User Manual 13
Note: The system time and date are visible on screen. However, they do not
appear in recordings.
Click Next to move to the next page, or Previous to return to the previous page.
8. Network configuration:
Configure your network settings such as the NIC type, enable or disable DNCP, IP
address, subnet mask, default gateway, and UPnP. Enter the preferred DNS server
address as well as the alternate one to use.
Click Next to move to the next page, or Previous to return to the previous page.
9. HDD management:
Configure your HDD settings as required.
You can group HDDs and assign cameras to a group. See “Setting up HDD groups”
on page 116 for further information. You can also set up a drive for redundant
recording. See “Configuring redundant recording” on page 91.
After configuring your HDD settings, click Initialize and Next to move to the next
page, or Previous to return to the previous page.

Chapter 3: Getting started
14 TruVision NVR 21(S/P) User Manual
10.Adding IP Camera:
Click Search to find any online cameras. Select the IP camera to be added, enter
User name and Admin password, then click the Add button. Click, Next to move to
the Recording Configuration screen.
11.Recording configuration:
Configure your recording settings as required. The settings apply to all cameras
connected to the recorder.
Check the Constant Recording check box for the recorder to record continuously
all day. If left unchecked, the recorder will not record.
Check the desired time lapse check box, TL-Hi or TL-Lo.
To record motion detection events, check Event (Motion).
To record alarm events, check Alarm.
12.When all the required changes have been entered, a page appears showing all the
settings.