Interlogix NXG-1820-EUR User manual

© 2015 UTC Fire & Security Americas Corporation, Inc. 1 / 7 P/N 230444 • REV D • ISS 08DEC15
NXG-1820-EUR Touch Screen User Manual
Introduction
The NXG-1820 is an intuitive graphical touch screen interface
for users of the xGen security system. It is offering simple
fingertip control, via its clear 3.5” touch screen with easy to
understand graphic icons.
1. System Status bar – this colour coded section will provide
detailed information about your system.
2. Away – touch this button to arm the system in Away Mode.
3. Stay – touch this button to arm the system in Stay Mode.
4. Off – touch this button to disarm the system and to
acknowledge fault messages.
5. Status – touch this button for detailed status on partitions,
zones, and devices.
6. Menu – touch this button to access the menus.
7. Partition List – touch this button to view partition details.
8. SOS – touch this button to access emergency features
and the installer information.
Navigating the NXG-1820E Touch Screen
Status and information typically appears in the top section of
the screen.
User functions are in the middle of the screen. Navigation
buttons to scroll through lists up and down will appear
here. Left and right arrows will switch to the previous/next
item. Sometimes a "Go to" button will appear to allow you
to navigate directly to the item you need.
The bottom tool bar typically includes a back button to
return to the previous screen, and a home button to save
the current settings and return to the home screen.
Entering a PIN Code
You will need a valid PIN code to access to various features
and system information.
After a period of inactivity, a screensaver will appear and it will
go into power save mode. Tap the screen to wake it up. A
screen will appear requesting to enter your code. A valid PIN is
required to unlock the screen and access the system.
Enter a valid user code followed by ENTER . User PIN
codes can be between 4 and 8 digits in length. The default
master user PIN code is 1234.
If you make a mistake, press the Delete key .
If the PIN code is invalid for the feature you are trying to
access you will be returned to the home screen.
Permissions are assigned to users and keypads to determine
what features a user can access and at what times. If you are
unable to access a feature, contact your installation company
or building manager.
System Status
The xGen will display colour coded system status messages
on the top of the main screen.
Speake
r
System Awa
y
Arm
(
2
)
Main Menu (6)
Status Bar (1)
System
Disarm (4)
System Stay
A
rm (3)
Emergency (8)
Partition
List (7)
Status (5)

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• Red – critical messages including alarm
• Yellow – zones bypassed
• Blue – system (fault) conditions present
• Green – system is normal
Arm Your System In Away Mode
Enter a valid PIN code to unlock the screen.
Touch the Away or Away + button to arm your system in Away
mode:
The icon will change to red when the alarm system is set in
away mode.
A buzzer will sound (beeping) announcing the exit delay.
Leave the premises during this time.
If your system has multi-partition control enabled, the Away +
button will be displayed.
Also a number will appear above the icon indicating the
number of partitions are in the state that the icon represents.
A valid PIN code will need to be entered to determine what
permissions they have, this includes which partitions and at
what time/day that user has access to.
Arm Your System In Stay Mode
Enter a valid PIN code to unlock the screen.
Touch the Stay or Stay + button to arm your system in Away
mode:
The icon will change to yellow when alarm system is set in stay
mode.
In Stay mode, typically one or more zones will be bypassed.
See colour code section on top of the display to read the zones
that are bypassed or go to Status menu.
If your system has multi-partition control enabled, the Stay +
button will be displayed.
Also a number will appear above the icon indicating the
number of partitions are in the state that the icon represents.
A valid PIN code will need to be entered to determine what
permissions they have, this includes which partitions and at
what time/day that user has access to.
Disarm One Or More Partitions
Enter a valid PIN code to unlock the screen.
Typically the buzzer will sound (continuous tone) announcing
the entry delay.
Touch the Off or Off + button to disarm your system:
If your system has multi-partition control enabled, the Off +
button will be displayed.
Also a number will appear above the icon indicating the
number of partitions that are in the state the icon represents.
A valid PIN code will need to be entered to determine what
permissions they have, this includes which areas and at what
time/day that user has access.
Disarm After An Alarm
When an alarm condition occurs the screen may make a
constant beeping sound.
Enter a valid PIN code to unlock the screen.
The colour coded section provides further information about
the alarm condition, including the zone description (if
applicable).
For more details, touch the Status button. The partition and
zone(s) that caused the alarm will be displayed. Touch the
partition or zone number on the screen for a description.

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Touch Details for more details on the type of alarm:
Touch the Off or Off + button to acknowledge the alarm
condition and disarm the partition(s):
Status
To view detailed status information about partitions, zones, and
devices enter a valid PIN code to unlock the screen and touch
the Status button:
Enter a valid PIN code with permissions to view the system
status. The following screen will appear:
The top three buttons switch the status view between
partitions, zones, and xGen devices.
The left and right arrows allow you to filter the results to display
only selected events.
• Partition Filters – not ready, away armed, stay armed, in
alarm
• Zone Filters – not ready, bypassed, in chime, in alarm, in
tamper, wireless or fire, all status except chime
• Device Filters – time-date, main AC, battery, box tamper,
siren, current, phone line, Ethernet line, Ethernet
communication, wireless link, wireless communication,
expander
Touch the up and down arrows to scroll to see more partitions,
zones, and devices if available.
The list and grid buttons to switch between a list view and a
grid view:
Display Partition List
If your system has multiple partitions, touch the Partition Status
Overview button (shown below) on the main screen to display
the partitions:
Touch a partition number to display the partition status screen:
The and arrows allow you to scroll through all
available partitions and request their status.
PartitionNumberList
(readonly)

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Emergency panic buttons
Touch the SOS button on the main screen to display the
emergency panic buttons (if enabled by your installation
company):
On this screen touch and hold the appropriate button for 2
seconds to activate Manual Fire Alarm, Manual Medical Alarm,
or Manual Police Alarm.
To silence an audible emergency panic alarm – return to the
home screen, touch the Status button and turn the partition off.
Navigating the Main Menu
Enter a valid PIN code to unlock the screen.
Touch MENU to access the user menu settings. A valid PIN
code is required to view the menus you have access to. A
master user will have more options than a standard user.
Security
Partitions – this menu allows you to view and control each
partition of the security system.
Zones – this menu allows you to view zone status, bypass
zones, activate/deactivate Chime mode for a zone.
Smoke Reset – this button performs a reset on hardwired
smoke detectors connected to your xGen security system. A
reset is required after each fire alarm or fault.
Controls
Action – view and activate actions, shortcut to action
programming.
History
This menu gives you access to the xGen event log. The event
log will show the most recent event. Touch the up arrow to see
an earlier event. Touch the down arrow to see the next event.
Each event is numbered. “1” represents the most recent event.
Up to 1024 events are stored.
Users
Add.Modify – add or modify an existing user’s name, PIN code,
profile, or schedule.
View – view an existing user’s name, PIN code, profile, or
schedule.
Delete – remove a user from the system.
Status – display a user’s status.
Copy – duplicate an existing user(s).
Search by PIN – find a user if you have their full PIN code.
Testing
Siren – test the siren.
Battery – test the battery.
Comm (Communicator) – test the communicator.
Zone Walk – select zones for walk test mode.
Time
Time & Date – set the time and date.
Holiday – see the holidays programmed, shortcut to holiday
programming.
Settings
Keypad – adjust keypad settings:
• Sound – set keypad volume.
• Display – set screen brightness, screen saver timeout.
Labels – set up names or messages:
• Partitions – provide a custom name to partitions.
• Zones – provide a custom name to zones.
• Outputs – provide a custom name to outputs.
• Entry Message – displays during entry delay.
• Exit Message – displays during exit delay.
• Reporting
• Status – view connection status, view panel details.
Clean Me
Disable the NXG-1820E Touch Screen for 20 seconds so it
can be cleaned without activating any features.

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Performing Additional Functions
To Bypass Zones
The zone bypass menu is used to bypass (isolate) selected
zones in your security system. A bypassed zone is not capable
of activating an alarm, as it is temporarily disabled from your
system.
This option is commonly used to bypass zones that you wish to
temporarily add to your “stay mode”. Whilst still offering
security on the remaining zones, bypassing zones lowers your
level of security. All bypassed zones will reset and unbypass
when your security system is next disarmed. Your security
system must be disarmed (turned off) before being able to
bypass zones. After bypassing the selected zones, your
security system must be armed (turned on in either the away or
stay mode to secure the remaining zones.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Security – Zones.
5. Touch the zone number you wish to bypass, if you do not
know the zone number press the List View button to see
the zone names.
6. Touch Bypass, the button will turn yellow to indicate the
zone has been bypassed.
7. Touch Back to select more zones to bypass.
8. Touch Home to finish.
To Unbypass Zones
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Security – Zones.
5. Touch the zone number you wish to restore to normal
operation If you do not know the zone number, press the
List View button to see the zone names.
6. Touch the yellow Bypass.
7. Touch Back to select more zones to bypass.
8. Touch Home to finish.
Set up Zone Chime Mode Feature
You can setup your keypad so that it will beep when selected
zones are tripped or activated −this is called chime.
Chime mode can be enabled or disabled for each individual
zone and does not trigger any alarms. In this case it is only
used as a low level alert such as a customer entry door.
The zones you have selected to be in the “chime group” are
stored in memory and are not cleared when the security
system is armed and disarmed.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Security – Zones.
5. Touch the zone number you want to add to chime mode, if
you do not know the zone number press the List View
button to see the zone names.
6. Touch Chime.
7. Touch Back to select more zones to add to chime mode.
8. Touch Home to finish.
Program User PIN Codes
Each user has a unique PIN code that allows them access to
various features of the system. Only users with master level
authority are able to add, modify, and remove users.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid master PIN code followed by ENTER.
4. Touch Users.
5. Select the function you want to perform:
• Add.Modify – add or edit a PIN code and user
permissions
• View – view the details and PIN code of an existing
user
• Delete – delete a user
• Status – view the status of an existing user
• Copy – duplicate an existing user
6. Enter the user number (if you are unsure of the user
number, you can press Search by PIN in the previous
step.)
7. Follow the instructions on the screen.
Change Time and Date and Holiday Dates
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid installer or master PIN code followed by
ENTER.
4. Select the function you want to perform:
• Time & Date – to change the current time
• Holiday – change the dates for the four (4) sets of
holidays
5. Follow the instructions on the screen.
Read Events Log
The system keeps a record of events that occur. The events
log can be accessed via the NXG-1820. A secondary log
shows zones that caused an alarm for faster identification of
potential intruder activity.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.

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4. Touch History.
Use the up and down arrow keys to view the events log.
Use the left and right arrow keys to switch between the Events
Log and Alarm Events log.
Test Functions
Periodic testing of your security system is critical to ensure it
operates correctly and alarm messages are being sent in case
of an alarm detection.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Testing.
5. Select the security component you want to test:
• Siren – test the siren functions
• Battery – test the battery is able to provide backup
power
• Communicator – test that the system is able to send
alarm messages
• Zone Walk – test each sensor is able to send alarm
signals to the system
6. Follow the instructions on the screen to perform the test
Set Keypad Options
NXG-1820 keypads can be customized for the requirements of
your site by setting the volume, brightness and screensaver
timeout time.
1. Enter a valid PIN code to unlock the screen.
2. Touch MENU.
3. Enter a valid PIN followed by ENTER.
4. Touch Settings – Keypad.
5. Select the setting to customize:
• Sound – adjust keypad buzzer volume for keypress,
entry/exit time and alarm
• Display – adjust the display brightness during normal
operation, idle mode and screensaver timeout
System Status Messages
Various messages may appear on status screen of the keypad.
System
• AC power fail – The security system has lost its electrical
power. Check there is power to the rest of the building,
reset the circuit breaker if necessary, and contact your
service provider if power does not restore.
• Low battery – The security system’s back up battery
requires charging. Wait 24 hours. If condition does not
clear then contact your service provider.
• Battery test fail – The security system’s back up battery
requires changing. Contact your service provider.
• Box tamper – The security system’s cabinet tamper input
has activated. Check the lid is fully closed.
• Siren trouble – The security system’s external siren has a
problem. Contact your service provider.
• Over current – The security system is drawing too much
current. Contact your service provider.
• Time and date loss – The security system time and date
need resetting. Ensure your system has access to the
internet for automatic time update or set the clock
manually from a keypad.
• Communication fault – The security system has detected a
problem with the phone line or internet connection. Check
your connection and contact your service provider if this
fault does not clear.
• Fire alarm – A fire alarm has been activated from the
xGen unit.
• Panic – A panic alarm has been activated from the xGen
unit.
• Medical – A medical alarm has been activated from the
xGen unit.
Partition Number, Partition Name
• Is On in the away mode – This Partition is armed in the
away mode.
• Is On in the stay mode – This Partition is armed in the stay
mode.
• Is ready – This Partition is secure and ready to be armed.
• Is not ready – This Partition is NOT ready to be armed.
Check all zones are secure in the selected partition.
• All Partitions are on in the away mode – All Partitions in
this multi partition system are armed in the away mode.
• All Partitions are on in the stay mode – All Partitions in this
multi partition system are armed in the stay mode.
• All Partitions are ready – All Partitions in this multi partition
system are secure and ready to be armed.
Zone Number, Zone Name
• In Alarm – This zone has triggered a system alarm
condition. Leave the protected area and contact your
security company to investigate. Press Status to identify
what zone has triggered the alarm.
• Is bypassed – This zone is isolated (disabled) and will not
activate an alarm. Refer to instructions on how to
unbypass a zone.
• Chime is set – This zone is part of the chime group and
will make a chime sound when triggered and the chime
mode is enabled.
• Is open – This zone is not closed.
• Fire alarm – This zone has triggered a fire alarm.
• Tamper – This zone has triggered a tamper alarm.
• Trouble fault – This zone has an open circuit.
• Loss of wireless supervision – This zone is a wireless
device and has lost its communication link with the control
panel. Perform a walk test for this zone. For repeating
events, contact your service provider to assist.

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• Low battery – This zone is a wireless device and needs its
battery replaced.
Specifications
Compatibility xGen Security System
Voltage 12.0-13.5 VDC (provided by panel)
Current 170 mA max with sounder and screen on
max brightness,
40 mA in idle mode
Screen Resistive touch 3.5” colour TFT LCD screen
Capacity 512 zones, 96 areas, 644 outputs, 256
users
Wiring xGen 4-wire bus
Code combinations
4 digits
(There are no invalid code combinations.)
10 000
Dimensions (W × H × D) 82 mm x 125 mm x 18 mm
Housing Opal white with silver frame
Weight 125 g
Operating temperature 0° to 49°C
(32° to 120°F)
Storage temperature −34° to 60°C
(−30° to 120°F)
Relative humidity up to 90% noncondensing
Regulatory information
Manufacturer Placed on the market by:
UTC Fire & Security Americas Corporation, Inc.
3211 Progress Drive, Lincolnton, NC, 28092, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
FCC compliance This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial
environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not
installed and used in accordance with the
instruction manual, may cause harmful
interference to radio communications.
You are cautioned that any changes or
modifications not expressly approved by the party
responsible for compliance could void the user's
authority to operate the equipment.
NFPA 72 Check local ordinances, this device is not listed
by an approved test lab to meet NFPA 72 and
therefore may not be sold or installed for use with
a fire system in some localities.
Certification
INCERT
EN 50131-1 System requirements
EN 50131-3 Control and indicating equipment
NXG-1820-EUR: Security Grade 2, Environmental
class II
Tested and certified by ANPI vzw/asbl
Compliance labelling should be removed or
adjusted if non-compliant configurations are
selected.
European Union
directives
UTC Fire & Security hereby declares that this
device is in compliance with the applicable
requirements and provisions of one or more of the
Directives 1999/5/EC, 2014/30/EU and
2014/35/EU. For more information see:
www.utcfireandsecurity.com or
www.interlogix.com
2012/19/EU (WEEE directive): Products marked
with this symbol cannot be disposed of as
unsorted municipal waste in the European Union.
For proper recycling, return this product to your
local supplier upon the purchase of equivalent
new equipment, or dispose of it at designated
collection points. For more information see:
www.recyclethis.info.
Contact information
www.utcfireandsecurity.com or www.interlogix.com
Customer support
For customer support, see www.utcfssecurityproducts.eu