IntriCon Hearing Help Express EarMate-4220 Crystal User manual

an IntriCon company
My eartip size:
My battery size: 10 (yellow tab)
PROVEN QUALITY
100% Digital American-Made Technology
MEDICAL GRADE HEARING AID
Doctor Designed • Audiologist Approved
EarMate®-4220 Crystal
User Guide
1-800-221-2099
•100% Digital • Feedback Cancellation
• Noise Reduction
•Fingertip Volume Control

Table of contents
Parts identified
Fit and Eartip information
How to attach eartips
How to insert battery
Inserting & removing EarMate-4220
Volume control
Talking on the telephone
Care & Cleaning
Helpful Tips
Service Plans
Troubleshooting/Service
Technical data / Additional Info
Accessories
Warranty
2
3
4
4
5
6
6
7
8-9
9
10
11
12-13
14-15
16
Table of Contents
21-800-221-2099 • HearingHelp.com
important notice
Do not mark on or damage the hearing aid during your 45-day trial (damage fees may apply).
If you need help identifying the left hearing aid from the right hearing aid see page 3 or
give us at call 1-800-221-2099.
Where relationships begin with Value & Service
and thrive on Quality and Trust.
an IntriCon company
Congratulations on your choice of the EarMate®-4220 Crystal hearing
aid. I’m pleased and delighted to make this available to you... And I
believe you’ll be pleased too. You’ll enjoy all the benefits the EarMate®-4220
Crystal has to offer, especially knowing how little you paid.
So, put your EarMate®-4220 Crystal to the test and find out if it’s right
for you. We only ask that you read these instructions so you can make
the most of your EarMate®-4220 Crystal hearing aid. And do take
advantage of your 45 day home trial.
For your better hearing.
Remember, we’re here to help. We’re available by phone, chat, or email.
Call toll-free: 1-800-221-2099 (M-Th • 7:30 am - 8 pm • Fri 7:30 am - 5 pm • Sat 8 am - Noon CST)
Chat with us online: HearingHelp.com
or email us at: [e-mail]
YOUR SUCCESS
IS OUR SUCCESS!
Jim Houlihan
President
Jim
By entering in a trial for our products you agree to follow the user guide for safe and proper use and care of the
device(s). Hearing Help Express, Inc. is not responsible for harm or damages incurred due to improper use or care
of the device(s).

Get to know your EarMate-4220 Crystal
Parts Identified
On: With a battery installed, close the battery door to turn the EarMate-4220 on.
Off: Open the battery door to turn the EarMate-4220 off.
3
1-800-221-2099 • HearingHelp.com
Serial number is located on
the outer casing of hearing aid
Battery Size: 10
(yellow tab)
5
6
2
14
3
7
1. Sound opening
2. Eartip
3. Right or Left indicator
RED = Right Ear
BLUE = Left Ear
4. Volume wheel
5. Micro handle (pullout knob)
6. Microphone
7. Battery holder
Everything you need to enjoy better hearing!
Cleaning Brush
with battery magnet
Custom Fit System
(three sizes of soft eartips)
Cleaning Brush
Eco-Gold MAX Batteries
Helpful tips to guide you along
your journey to better hearing.
FREE support from our staff of
licensed hearing aid specialists!

41-800-221-2099 • HearingHelp.com
Push the large open end of the eartip over the nozzle
(the small, narrow part of the EarMate-4220). You
should feel the eartip “snap” over the flange on the
EarMate-4220. Gently tug and/or twist on the eartip to
ensure that it is securely attached.
CAUTION: It is important that the eartip is firmly
attached so that it does not fall off in your ear.
CALL FOR
PRICING
small #84225
medium #84227
large #84229
largesmall medium
Try the Small size eartip if:
• Medium eartip is hard to insert
• Medium eartip is too big
• Medium eartip causes the hearing
aid to work its way out of your ear
• Medium eartip is causing soreness
• You experience feedback (squeal)
Try the Large size eartip if:
• Medium eartip feels too small
• Medium eartip has a loose fit
• You experience feedback (squeal)
Eartips can easily be replaced. How often will vary
for each person. Most find it best to replace eartips
several times a year. Call to order: 1-800-221-2099.
Getting the best fit possible is one of the
most important steps with any hearing aid.
Your EarMate-4220 comes with three
sizes of soft eartips. The medium size
eartip has already been attached.
Fit and Eartip Information
How to attach the eartip

5
1-800-221-2099 • HearingHelp.com
Inserting the Battery
shown with
battery holder open
Left Aid Right Aid
LOW BATTERY INDICATOR: You will hear six sets of double beeps when the
battery voltage falls lower than 0.95V. The hearing aid will automatically shut off
when the battery is no longer strong enough to power your EarMate-4220.
Do not place battery
inside hearing aid.
EarMate-4220 for right ear shown
with battery properly installed.
+ (positive ) side of
battery faces up.
NEVER FORCE THE BATTERY HOLDER CLOSED.
To prevent damage to your EarMate-4220,
it is very important that the battery is
placed in the battery holder correctly.
IMPORTANT: The battery holder for the left and right EarMate-4220
open in opposite directions.
1. Hold the EarMate-4220 so the volume control is
above the battery holder. Next, using a fingernail
gently pull the battery holder to the side.
2. Remove the colored tab from the size 10 battery.
Wait at least one minute for the battery to reach
full power before using (or testing) the battery.
3. Once the battery holder is open you will see a
small red + symbol on the top rim of the battery
holder. This indicates the flat, positive side of the
battery should face up.
EarMate-4220 left
4. Once the battery is installed correctly the battery holder should close
easily. If not, the battery is probably upside down.
it is very important that the battery is
placed in the battery holder correctly.
Try using the battery
magnet located on the end
of the enclosed cleaning tool.

61-800-221-2099 • HearingHelp.com
1. Hold the EarMate-4220 by the Micro handle with the
volume control above the battery holder.
2. Push the EarMate-4220 into your ear canal until it fits
securely in place. You may need to rotate it slightly
for a good fit.
Looking in a mirror may be helpful.
To remove: Pull gently on the Micro handle to remove
the EarMate-4220.
Inserting and Removing
Adjusting the volume
IMPORTANT: Check the fit of your EarMate-4220 before wearing
it outside. If a hearing aid doesn’t fit well, it can fall out of your ear!
Confirm no missing pieces each time the hearing aid is removed from the ear. If you are not able
to retrieve the missing piece from your ear (which is probable), seek professional assistance.
Change the volume by pressing one finger against
the volume control (as if you were pointing at it).
Volume control
RIGHT EAR
Increase volume: Twist forward,
towards the front of you.
Decrease volume: Twist backwards,
towards the back of you.
LEFT EAR
Increase volume: Twist forward,
towards the front of you.
Decrease volume: Twist backwards,
towards the back of you.
The volume is all the way down when the large colored dot
lines up with the small colored dot on the volume wheel.

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1-800-221-2099 • HearingHelp.com
You can use your EarMate-4220 while talking on
the telephone. Hold the handset slightly away
from your ear and/or hold it at a slight angle to
prevent feedback. This may take a little practice.
Note: Your EarMate-4220 may feedback (squeal) if
it is set too high, a hand or object is near it, or when
inserting and removing it.
Talking on the telephone

81-800-221-2099 • HearingHelp.com
Open the battery holder when not wearing your EarMate-4220. Any
moisture inside your hearing aid can then evaporate, extending the life
of your EarMate-4220.
Always clean your EarMate-4220 at the beginning of each day prior to
using it. Without regular cleaning, wax can build up and prevent your
EarMate-4220 from working properly. Wax is more easily removed after
not using your hearing aid for a few hours.
Cleaning your EarMate-4220:
1. Wipe off the outside of the EarMate-4220 hearing aid with a soft cloth
or hearing aid cleaning wipes (call to order).
2. Gently brush across the microphone opening
using the enclosed cleaning brush.
3. Gently brush sideways between and around
the sound hole opening on the eartip. This will
keep the sound hole opening clear of dirt and
ear wax so sounds can be properly heard.
Care and Cleaning
The eartip may eventually clog with wax and oil and the eartip will
need to be replaced. Some customers almost never replace eartips
while others find it best to replace them several times per year.
Call toll-free to order replacement tips (see page 4). 1-800-221-2099.
Sound hole
opening

1-800-221-2099 • HearingHelp.com 9
IMPORTANT CARE INSTRUCTIONS
BEGINNING THE DAY: After
showering, apply all lotions,
creams, hairspray, perfume
and cologne BEFORE putting
on your EarMate-4220s. Water
and such sprays can damage hearing aids. And please remember, your hearing
aids are sensitive and don’t like extreme heat or cold. Never place your
EarMate-4220 in water. If it becomes wet, immediately remove the battery and
let your EarMate-4220 stand in a dry place or DryAid dehumidifier for several hours.
NEVER use heat (blowdryer, oven, microwave, etc.) to dry your EarMate.
AT THE END OF THE DAY: Open the battery door when not wearing your
hearing aid. Any moisture inside your hearing aid can then evaporate,
extending the life of your EarMate-4220. With the battery door open, you
can be assured your hearing aid is off and not squealing. A squealing hearing
aid can attract pets which have been known to chew on hearing aids and
damage them beyond repair. Even better, remove the battery and store your
EarMate-4220 overnight in a DryAid dehumidifier.
1. Start Slowly – Begin by using your new hearing aid a few hours a day
while you are alone. If you're not used to wearing a hearing aid, you will
probably notice many sounds you have not heard in a while. And while you
may enjoy the sounds of birds again, other sounds like crackling paper and
the refrigerator running may take some time to get used to. With practice you
should be able to focus on the sounds you want to hear and ignore the rest.
Hearing aids will not restore your hearing, but they absolutely can help.
2. Read Out Loud – Your own voice will sound strange at first. Try reading out
loud for 15 minutes a day to get used to the sound of your voice.
3. Practice Listening to One Voice – Start in a quiet environment listening to
the radio or your favorite TV show. Then practice listening with one friend or
family member at a time.
4. Listen and Talk in Small Groups – Next try talking with a small group of
people, first in a quiet setting and then in a noisier environment. Remember,
most people have difficulty understanding in loud places with background
noise. So, be patient and keep practicing. Your understanding should
improve with time.
Helpful tips

10 1-800-221-2099 • HearingHelp.com
Protect your hearing investment
P
R
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E
C
T
I
O
N
G
U
A
R
A
N
T
E
E
D
• Get PROTECTED - Water, droppage, step on it - you name it! We will
x or replace it free of charge for one year (loss or theft are not covered).
•Act Now! - The optional Protection Plan is available for purchase
for up to 90 days from the shipment date of your hearing aid(s).
•Comprehensive Coverage - This plan goes above and beyond the
limited manufacturer’s warranty. We will repair any damage or
send a replacement hearing aid if we can’t x it at no charge to you.
•Simple Process - Call ahead to get authorization to send us your
broken aid. Once received, we will diagnose, repair or replace it in
just a few days. Loaner hearing aids are available for $15 each.
Protection Plan – worry-free hearing aid
repairs or replacements!
(call for pricing)
•Maintain Optimal Hearing Performance - Today’s hearing
aids are lled with sensitive electronics to give you the best experience
possible. Over time, earwax and moisture can tamper with those elec-
tronics and the performance of your aids may suer. Choose this plan to
have your aids cleaned and serviced by our team of in-house technicians.
•Extend the Lifetime of Your Aids - This plan oers up to four yearly
cleaning services. Our customers who have their hearing aids cleaned by
our technicians replace their hearing aids less frequently than those that
do not.
•Our Process - Up to 4 times per year we'll send you loaner hearing aids with
prepaid postage to send your aids to us for service. Your hearing aids will
be professionally cleaned, tips and tubing will be replaced if necessary.
Once the service is complete we’ll return your hearing aids in another
prepaid box and you mail the loaner aids back to us. It’s that simple.
Cleaning Care Plan – Get the MOST
out of your Hearing Aids ($149.99 each)
C
L
E
A
N
I
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G
C
A
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P
L
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N
one
&
two
year
plans
available

1-800-221-2099 • HearingHelp.com 11
If your hearing aid is: WEAK, DISTORTED, DEAD
1.Test to be sure the EarMate is turned
on (pg. 3).
2.Try a fresh battery.
3.Check that the battery is inserted
correctly and the battery holder is
completely closed (pg. 5).
4. Clean your EarMate thoroughly (pg. 8).
5. If your EarMate goes dead
periodically, but comes on after
several hours of rest, the problem
may be a build-up of humidity. Try
storing it in a DryAid dehumidifier
when not in use.
1. Turn the volume down, it may be
set too high (pg. 6).
2. Try adjusting the fit by trying a
different size eartip (pg. 4).
If your EarMate-4220 requires service, send it to:
Hearing Help Express
1714 Sycamore Rd • PO Box 586 • DeKalb, IL 60115-0586
If your hearing aid is: CAUSING SORENESS IN YOUR EAR
1.Call 1-800-221-2099 for
authorization before returning
your hearing aid for repair.
2.Enclose a note with your name,
address, phone number and a
description of what is wrong with
your device.
3.Pack your device securely in a
sturdy box. (Do not mail your
hearing aid in an envelope,
they could be destroyed during
shipment). We recommend
insured mail or UPS for your
protection.
Troubleshooting your EarMate
Service
1.Let your ear get used to the
Earmate. Wear it for only a few hours
at a time for the first few days or
less if causing soreness. If soreness
persists, stop using the EarMate and
call for assistance.
2.Try a different size eartip (pg. 4).
If your hearing aid is: WHISTLING, SQUEALING (FEEDBACK)
If your hearing aid is: DAMAGED
1. Call for detailed instructions. 1-800-221-2099.

SSPL90 Curve
Frequency Response Curve
60 dB Response Curve
EarMate-4220 Technical Information
Maximum SSPL90
HFA SSPL90
HFA full-on gain
Reference test gain
Frequency range
Total harmonic distortion
Equivalent input noise
Attack time (msec)
Release time (msec)
Battery size
Battery current
Battery life (estimated)
Product Size
110.1 dB
106.7 dB
39.3 dB
29.3 dB
200 Hz to 5793.7 Hz
500 Hz: 1.4%, 800 Hz: .9%, 1600 Hz: .8%
23.9 dB
9 ms
71 ms
size 10 (yellow tab)
.85 mA
approx. 82 hours
.79 x .56 x .42 inch
1-800-221-2099 • HearingHelp.com
12
Frequency Response

Precautions: A hearing aid is a precision electronic device and
as such, it requires the care in use and handling that you would
afford any fine piece of equipment. The following precautions
are not meant to discourage normal use of your hearing aid, but
are suggested to insure quality performance and long life from
your hearing aid.
Do not drop or throw your hearing aid, as this may damage
internal components. Do not expose your hearing aid or batteries
to excessive heat, such as from stove tops, hair dryers, heat
lamps or your automobile rear shelf or glove compartment. Do
not immerse your hearing aid in water or other liquids, or wear it
while bathing, showering or swimming. If your hearing aid is to
be stored for any length of time, be sure to remove the battery
and store both in a cool, dry place. Your hearing aid has been
constructed from the finest materials, using the latest engineering
technology; however, in rare instances, an individual may exhibit
signs of skin irritation, allergic reaction, or accelerated accumulation
of cerumen (earwax). If this occurs, consult your physician.
Keep new and used batteries out of reach of children
and those with diminished mental capacity. Batteries, if
consumed, can be harmful. Consult your physician
immediately and call the National Battery Hotline
collect [phone].
Important notice for prospective hearing device users
Good health practice requires that a person with a hearing loss
have a medical evaluation by a licensed physician (preferably
a physician who specializes in diseases of the ear) before
purchasing a hearing device. Licensed physicians who specialize
in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists.
The purpose of medical evaluation is to assure that all medically
treatable conditions that may aect hearing are identied
and treated before the hearing device is purchased. Following
the medical evaluation, the physician will give you a written
statement that states that your hearing loss has been medically
evaluated and that you may be considered a candidate for a
hearing device.The physician will refer you to an audiologist or
a hearing device dispenser, as appropriate, for a hearing device
evaluation.The audiologist or hearing device dispenser will
conduct a hearing device evaluation to assess your ability to hear
with and without a hearing device.The hearing device evaluation
will enable the audiologist or dispenser to select and t a hearing
device to your individual needs.
If you have reservations about your ability to adapt to ampli-
cation, you should inquire about the availability of a trial-rental
or purchase-option program. Many hearing device dispensers
now oer programs that permit you to wear a hearing device for
a period of time for a nominal fee after which you may decide if
you want to purchase the hearing device. Federal law restricts the
sale of hearing device to those individuals who have obtained a
medical evaluation from a licensed physician.
Federal law permits a fully informed adult to sign a waiver
statement declining the medical evaluation for religious or
personal beliefs that preclude consultation with a physician.The
exercise of such a waiver is not in your best health interest and
its use is strongly discouraged.
Children with Hearing Loss: In addition to seeing a physician
for a medical evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and rehabilitation since
hearing loss may cause problems in language development and
the educational and social growth of a child. An audiologist is
qualified by training and experience to assist in the evaluation
and rehabilitation of a child with a hearing loss.
Warning to Hearing Aid Dispensers: A hearing aid dispenser
should advise a prospective hearing aid user to consult promptly
with a licensed physician (preferably an ear specialist) before
dispensing a hearing aid if the hearing aid dispenser determines
through inquiry, actual observation, or review of any other
available information concerning the prospective user, that the
prospective user has any of the following conditions:
Warning Signs:
1. Visible congenital or traumatic deformity of the ear.
2. History of active drainage from the ear within the previous
90 days.
3. History of sudden or rapidly progressive hearing loss
within the previous 90 days.
4. Acute or chronic dizziness.
5. Unilateral hearing loss of sudden or recent onset within
the previous 90 days.
6. Audiometric air-bone gap equal to or greater than
15 decibels at 500 Hz, 1,000 Hz and 2,000 Hz.
7. Visible evidence of significant cerumen accumulation or
a foreign body in the ear canal.
8. Pain or discomfort in the ear.
NOTE: Special care should be exercised in selecting and fitting a
hearing aid whose maximum sound pressure level exceeds 132
decibels because there may be a risk of impairing the remaining
hearing of the hearing aid user.
Hearing with Your New Amplification The world will seem
noisier at first, but in time, you should become accustomed to your
new listening experiences, learn to hear speech more clearly, and
enjoy many of the special sounds you may have been missing.
Obtaining maximum benefit from your new hearing aid(s)
requires effort and practice on your part. Your new hearing aid(s)
will not restore normal hearing and will not prevent or improve
hearing impairment resulting from organic conditions. In most
cases, infrequent use of the hearing aid(s) will not permit you to
obtain full benefit from it. Follow the program recommended by
your hearing professional. The use of your hearing instrument(s)
is only part of your hearing rehabilitation, and you may need
supplemental auditory training and instructions in lipreading.

1-800-221-2099 • HearingHelp.com
14
Easy-to-use cleaning tools
Hearing aids will last longer if you clean them regularly. Make daily
cleaning easy with premium cleaning tools. Brush is larger so it fits
comfortably in your hand. More bristles makes cleaning your hearing
aid a quick task. Handy magnet that makes it easier to pick up batteries.
Specialty ITE Cleaning Kit, item #88531 $13.99
(colors may vary)
Helpful Accessories
Order Risk-free! Try any Hearing Help Express accessory for 30 days
risk-free. If you’re not 100% satised, return all materials within 30 days
from the date of delivery, and we’ll refund 100% of your purchase price.
Protect your hearing aid
Remove harmful moisture from your hearing aid with the Best Value DryAid
dehumidifier. Even a little moisture can attack sensitive electronics in hearing aids
and needlessly shorten their life. Prevent damage. Store your hearing aid in a
dehumidifier overnight.
Best Value DryAid, item #88742 $16.95
Easiest-to-Use Battery Tester
Put your mind at ease... test your hearing aid battery and you’ll
know for sure if it has enough power to run your hearing aid.
Simply place your battery in the appropriate size slot, squeeze
the blue bar and color coding indicates the remaining power.
Activair Battery Tester, item #88776 $27.99
PerfectDry Lux
The PerfectDry Lux dehumidifier provides 30 minute rapid drying time. Also
provides UV-C disinfection which destroy 99% of microorganisms which are
often responsible for itchiness, allergies, and other irritations of the
ear canal. Includes USB power supply.
PerfectDry Lux, item #88745 $90.00

1-800-221-2099 • HearingHelp.com 15
✓Best battery value
✓Home delivery
✓Fresh! Fresh! Fresh!
✓FREE shipping
You always get:
Eco-Gold MAX
LONG-LASTING!
Premium hearing aid batteries for less!
Your EarMate-4220 uses a size 10
(yellow tab) zinc-air battery.
Helpful Accessories
Itchy ears? Here’s the solution!
ProEar by MiraCell helps relieve itchy, irritated ears! It has mild antibacterial,
anti-fungal and anti-yeast properties. MiraCell is a safe, all-natural solution.
Use it without worry to maintain healthy, itch-free ears. (1/2 ounce bottle)
ProEar by MiraCell, item #88851 $14.99
Battery Care Kit – Worry-free hearing aid battery use.
Battery Care Kit includes:
• Digital Keychain Battery Tester – Small enough to go with
you anywhere. Takes the guesswork out of battery testing.
• Battery Caddie – Convenient way to carry extra batteries.
Caddie holds two hearing aid batteries and comes with a
convenient chain to attach to key ring.
• Magnet Stick – Hearing aid batteries are small and hard
to handle. With the Magnet Stick you can easily insert and
remove batteries.
• Handy vinyl bag – Helps you keep everything together for easy access.
Battery Care Kit, item #25101 $24.99
Worry-free hearing aid battery use.
Small enough to go with
Helps you keep everything together for easy access.

*349190701*
1. 2.
45-Day, Risk-Free Trial
Money-Back Guarantee
One Year Limited
Manufacturer's Warranty
Try your Hearing Help Express®
EarMate-4220 hearing aid for
45 days risk-free. If you are not
100% satisfied, simply return all
materials within 45 days from
the date of delivery, and we will
refund any money paid towards
the purchase price. You are
responsible for the safe return
of all materials in their original
condition. Ship insured mail.
Your EarMate-4220 hearing
aid is warranteed for one year
against
defects in manufacturer's
materials and workmanship.
That means if they didn't do a
good job making your hearing
aids then we're going to fix them.
For service, you must send your
EarMate-4220 to Hearing Help
Express for this warranty to
apply. Ship insured mail.
Questions, call toll-free: 1-800-221-2099
HH.349-190701 © Hearing Help Express®, Inc.
YOUR MONEY-BACK GUARANTEE
FROM HEARING HELP EXPRESS®
Your 2-way assurance of complete satisfaction
an IntriCon company
1-800-221-2099 • HearingHelp.com
1714 Sycamore Rd • DeKalb, IL 60115