Sonova Unitron Moxi Jump R Series User manual

Moxi Jump R
behind-the-ear (BTE)
hearing aid guide
A Sonova brand

Thank you
Thank you for choosing these hearing aids.
Unitron is a hearing solution company that
believes people should feel really good about
the entire hearing experience, start to nish.
Our ingenious products, technologies, services
and programs oer a level of personalization
you can’t get anywhere else. Get ready to
Love the experience.
™
Your hearing aids
Hearing care professional: ____________________
___________________________________________
Telephone: _________________________________
Model: ____________________________________
Serial number: ______________________________
Warranty: __________________________________
Program 1 is for: ____________________________
Program 2 is for: ____________________________
Program 3 is for: ____________________________
Program 4 is for: ____________________________
Date of purchase:____________________________
This user guide applies to the following models:
Year of introduction: 
D Moxi™Jump R 
D Moxi™Jump R 
D Moxi™ Jump R 
D Moxi™Jump R 

Quick reference
beeps every
 minutes
Low battery warning Your hearing aids at a glance ..................................................... 2
Warnings .................................................................................... 5
Tinnitus masker ........................................................................17
Turning your hearingaids onando ....................................... 20
Putting your hearing aids on your ears......................................21
Operating instructions............................................................. 23
Your rechargeable hearing aids......................................... 26
Charging your hearing aids................................................ 27
Pairing your mobile phone with your hearing aids............ 32
Phone calls with a mobile phone ...................................... 34
Using your mobile phone with your hearing aids .............. 35
Adjusting volume balance between mobile phone
calls and your environment ............................................... 37
TV Connector .....................................................................38
Tinnitus masker........................................................................ 39
Flight mode .............................................................................. 40
Connectivity overview...............................................................41
Caring for your hearing aids ..................................................... 42
Accessories .............................................................................. 45
Troubleshooting guide ............................................................. 46
Warning to hearing aid dispensers (tocomplywith the
U.S. Food and Drug Administration (FDA) regulations) ........... 52
Information and explanation of symbols................................. 54
Compliance information........................................................... 56
Your feedback ..........................................................................60
Additional notes........................................................................61
Table of contents
Turning hearing aids on/o
Press and hold the lower part of the button on each hearing
aid for 3 seconds until the indicator lights change.
On: Indicator light is
temporarily solid green
O: Indicator light is
temporarily solid red
Before using your hearing aids for the rst time,
it is recommended to charge them for 3 hours.
Multi-function button
with indicator light
Charging your hearing aids
Place the hearing aids in the charger.
Charging: Slow blinking
indicator light
Fully charged: Solid green
indicator light
On O

2 3
Your hearing aids at a glance
1 Multi-function button with indicator light -
switches between listening programs, changes
the volume level, and accepts or rejects mobile
phone calls depending on your customized
tting
2Wire - connects the speaker unit to your
hearingaids
3 Microphones - sound enters your hearingaids
through the microphones
4 Charging contacts
5 Dome - holds the speaker unit in place in your
ear canal
6 Speaker unit - amplies the sound and sends it
directly into the ear canal
7 Retention piece - helps prevent the dome and
speaker unit from moving out of the ear canal
8 Custom mold - holds the hearing aids in place
D Moxi Jump R BTE hearing aids
3
3
1
7
2
8
2
5
4
6
3
3
1
4

4 5
Space for earpieces
Cleaning tool
Space for drying
capsule
(cover open) Drying capsule
(optional)
Hearing aid charging slots with le/right indicators
Space for drying capsule
(cover closed)
Charger
Charger
Indicator light for power
Micro-USB connection
to external power supply
Warnings
These rechargeable hearing aids contain
lithium-ion batteries that can be taken onto
airplanes as carry-on luggage.
Changes or modications to the hearing
aids that are not explicitly approved by
the manufacturer are not permitted. Such
changes may damage your ear or the hearing
aids.
The intended use of hearing aids is to
amplify and transmit sound to the ears and
hereby compensate for impaired hearing.
The hearing aids (specially programmed for
each hearing loss) must only be used by the
intended person. They should not be used
by any other person as they could damage
hearing.
Hearing aids should only be used as
directed by your physician or hearing care
professional.
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.

6 7
Do not use the hearing aids and charging
accessories in explosive areas (mines or
industrial areas with danger of explosions,
oxygen rich environments or areas where
flammable anesthetics are handled) or where
electronic equipment is prohibited.
Allergic reactions to hearing aids are
unlikely. However, if you experience itching,
redness, soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing care professional and contact your
physician.
In the unlikely case that any parts remain in
the ear canals aer the removal of the hearing
aids, contact a physician immediately.
Hearing programs in the directional
microphone mode reduce background noises.
Please be aware that warning signals or
noises coming from behind, e. g. cars, are
partially or entirely suppressed.
These hearing aids are not for children
below 36 months. The usage of this device
by children and individuals with cognitive
impairment should be supervised at all
times to ensure their safety. The hearing
aids are small devices and contain small
parts. Do not leave children and individuals
with cognitive impairment unsupervised
with these hearing aids. If swallowed,
consult a physician or hospital immediately
as the hearing aids or their parts can cause
choking.
Keep the charger out of reach of children,
individuals with cognitive impairment and
pets. If the drying capsule is swallowed,
consult a physician or hospital immediately.
Do not make a wire connection from your
hearing aids to any external audio sources
like radio etc. That could cause injuries on
your body (electric shock).
Do not cover the whole charger while
charging, e.g. with a cloth etc.

8 9
The following is only applicable for persons
with active implantable medical devices
(i.e. pacemakers, debrillators, etc.):
- Keep the wireless hearing aids at least 15
cm (6 inches) away from the active implant.
- If you experience any interference, do not
use the wireless hearing aids and contact
the manufacturer of the active implant.
Please note that interference can also
be caused by power lines, electrostatic
discharge, airport metal detectors etc.
Special medical or dental examination
including radiation described below, may
adversely aect the correct functioning of
your hearing aids. Remove and keep them
outside the examination room/area before
undergoing:
- Medical or dental examination with X-ray
(also CT scan).
- Medical examinations with MRI/NMRI
scans, generating magnetic elds.
- Hearing aids don’t need to be removed
when passing security gates (airports etc.).
If X-ray is used at all, it will be in very low
doses, and will not aect the hearing aids.
Use of this equipment adjacent to or
stacked with other equipment should be
avoided because it could result in improper
operation. If such use is necessary, this
equipment and the other equipment should
be observed to verify that they are operating
normally.
Only use the charger and power supply
provided by the manufacturer for charging.
Otherwise, the device(s) may be damaged.
Use of accessories, transducers and cables
other than those specied or provided
by the manufacturer of this equipment
could result in increased electromagnetic
emissions or decreased electromagnetic
immunity of this equipment and result in
improper operation.

10 11
Your hearing aids operate in the frequency
range of . GHz–.8 GHz. When flying
please check if flight operator requires
devices to be switched into flight mode.
Portable RF communications equipment
(including peripherals such as antenna
cables and external antennas) should be
used no closer than 30 cm (12 inches) to any
part of the hearing aids, including cables
specied by the manufacturer. Otherwise,
degradation of the performance of this
equipment could result.
The USB port of the charger is to be used for
the described purpose only.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing care
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Note to hearing care professional
Domes should never be tted on clients with
perforated eardrums, exposed middle ear
cavities, or surgically altered ear canals. In
the case of such a condition, we recommend
to use a customized earmold.

12 13
Precautions
These hearing aids are water resistant
and not waterproof. They are designed to
withstand normal activities and occasional
accidental exposure to extreme conditions.
Never immerse your hearing aids in water.
These hearing aids are not specically
designed for extended periods of water
submersion on a continual basis, that is
worn in activities such as swimming or
bathing. Always remove your hearing aids
before these activities, as the hearing aids
contain sensitive electronic parts.
Protect your hearing aids from heat (never
leave near a window or in the car). Never
use a microwave or other heating devices
to dry your hearing aids (due to risk of
re or explosion). Ask your hearing care
professional about suitable drying methods.
The dome should be changed every three
months or when it becomes sti or brittle.
This is to prevent the dome from detaching
from the tube spout during insertion into or
removal from the ear.
Do not drop your hearing aids. Dropping
onto a hard surface can damage your
hearing aids.
Store your hearing aids in the charger if you
are not using them for a long period of time.
The hearing aids have to be dry before
charging. Otherwise the charging reliability
cannot be guaranteed.
The use of hearing aids is only part of
hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.
In most cases, infrequent use of hearing
aids does not provide full benet. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all
day.

15
Mobile phone compatibility rating
Some hearing aid users have reported a buzzing
sound in their hearing aids when they are using
mobile phones, indicating that the mobile
phone and hearing aids may not be compatible.
According to the ANSI C63.19 standard (ANSI
C63.19-2011 American National Standard
Methods of Measurement of Compatibility
Between Wireless Communications Devices and
Hearing Aids), the compatibility of particular
hearing aids and a mobile phone can be
predicted by adding the rating for the hearing
aid immunity to the rating for the mobile phone
emissions. For example, the sum of the hearing
aid rating of 4 (M4) and a telephone rating of 3
(M3) would result in a combined rating of 7. Any
combined rating that equals at least 5 would
provide “normal use”; a combined rating of 6 or
greater would indicate “excellent performance.”
The immunity of these hearing aids is at least
M4. The equipment performance measurements,
categories and system classications are based
upon the best information available but cannot
guarantee that all users will be satised.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such
as digital mobile phones can create
interference (a buzzing sound) in hearing
aids. If you experience interference from a
mobile phone being used close by, you can
minimize this interference in a number of
ways. Switch your hearing aids to another
program, turn your head in a dierent
direction or locate the mobile phone and
move away from it.
Labeling
The serial number and year of manufacture are
located under the colored hearing aid marking.

16 17
The performance of the individual hearing
aids may vary with individual mobile phones.
Therefore, please try these hearing aids with
your mobile phone or, if you are purchasing a
new phone, please be sure to try it with your
hearing aids prior to purchase. For additional
guidance, please ask your hearing care
professional for the booklet entitled “Hearing
aid compatibility with digital wireless mobile
p h o n e s .”
Tinnitus masker
Tinnitus masker uses broadband noise to
provide temporary relief of tinnitus.
Tinnitus masker warnings
The tinnitus masker is a broadband sound
generator. It provides a means of sound
enrichment therapy that can be used as
part of a personalized tinnitus management
program to provide temporary relief from
tinnitus.
The underlying principle of sound
enrichment is to provide supplementary
noise stimulation which can help defocus
your attention from your tinnitus and avoid
negative reactions. Sound enrichment,
coupled with instructional counseling, is an
established approach to managing tinnitus.
Air conduction hearing aids with the tinnitus
masker are to be tted by a hearing care
professional familiar with the diagnosis and
management of tinnitus.

18 19
Should you develop any side eects
while using the tinnitus masker, such as
headaches, nausea, dizziness or heart
palpitations or experience a decrease
in auditory function such as decreased
loudness tolerance, worsening of tinnitus, or
speech not as clear, you should discontinue
use of the device and seek medical
attention.
The volume of the tinnitus masker can be
set to a level which could lead to permanent
hearing damage when used for a prolonged
period of time. Should the tinnitus masker
be set to such a level in your hearing aids,
your hearing care professional will advise
you of the maximum amount of time per day
you should use the tinnitus masker.
The tinnitus masker should never be used at
uncomfortable levels.
Important information
The tinnitus masker generates sounds
that are used as part of your personalized
temporary tinnitus management program
to provide relief from tinnitus. It should
always be used as prescribed by a hearing
care professional who is familiar with the
diagnosis and treatment of tinnitus.
Good health practice requires that a person
reporting tinnitus have a medical evaluation
by a licensed ear physician before using
a sound generator. The purpose of such
an evaluation is to ensure that medically
treatable conditions, which may be causing
tinnitus, are identied and treated prior to
using a sound generator.
The tinnitus masker is intended for adults
18 years of age or older who have both
hearing loss and tinnitus.

20 21
Turning your hearingaids onando
Your hearing aids will turn on
automatically when removed
from the charger. To turn hearing
aids on and o when not using
the charger, press and hold the
lower part of the button on each
hearing aid for 3 seconds until the indicator
lights change.
On: Indicator light is
temporarily solid
green
O: Indicator light is
temporarily solid red
Before using your hearing aids for the rst
time, it is recommended to charge them for
3 hours.
When you turn your hearing aids on you
may hear a start-up melody.
On O
Putting your hearing aids on your ears
Your hearing aids will be color-coded with a
marking on the outside of the hearing aid:
red = right ear; blue = le ear.
Hearing aids with domes
1. Place the hearing aid over
the top of your ear.
2. Hold the wire where it
attaches to the dome and
gently push the dome into
your ear canal. The wire
should lie flush against
your head and not stick out.
3. If there is a retention piece,
place it in your ear so it
rests at the bottom of the
opening of your ear canal.
2.
3.
1.

22 23
Hearing aids with custom molds
1. Hold the custom mold
between your thumb and
index nger. The opening
should be pointing in
towards your ear canal
with the hearing aid
resting above your ear.
2. Carefully insert the
custom mold into your
ear. The mold should t
into your ear snugly and
comfortably.
3. Place the hearing aid over
the top of your ear.
1.
2.
3.
Operating instructions
Your hearing aids come with a multi-function
button that allows you to further adjust them.
You may also use the multi-function button to
accept and reject calls to your paired mobile
phone.
These instructions describe the default
multi-function button settings. Your
hearing care professional may change
the functionality of the buttons. See
your hearing care professional for more
information.
Multi-function button
The multi-function button on your
hearing aids can be both a volume
control and a program control.

24 25
Program control
Each time you push the upper part of the button
on either hearing aid for longer than 2 seconds,
you will move to the next hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program setting Beeps
Program 1 (e.g. automatic program) 1 beep
Program 2 (e.g. speech in noise) 2 beeps
Program 3 (e.g. Telephone) 3 beeps
Program 4 (e.g. music) 4 beeps
Please see the front of this booklet for a listing
of your personalized programs.
Volume control
To adjust the volume of your environment:
• Push the upper part of the hearing aid
button to increase the volume, and
• Push the lower part of the hearing aid
button to decrease the volume
As you change the volume, your hearing aids
will beep.
Volume setting Beeps
Suggested volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps

26 27
Your rechargeable hearing aids
Battery information
Before using your hearing aids for the rst time,
it is recommended to charge them for 3 hours.
These hearing aids contain a built-in and
non-removable rechargeable lithium-ion battery.
Two long beeps indicate the hearing aid battery
is low. You have approximately 60 minutes
before you have to charge the hearing aids (this
can vary depending on the hearing aid settings).
If you can’t hear the low battery warning, your
hearing care professional can change its pitch
or loudness. If you prefer, it can be turned o
entirely.
Charging information
The hearing aids must be dry before charging.
Charge your hearing aids every night. If you hear
the low battery warning, place your hearing aids
in the charger.
Please ensure to charge and use the hearing
aids within operating temperature range:
+5° to +40° Celsius (41° to 104° Fahrenheit).
Charging your hearing aids
1) Connecting the power supply
a) Plug the larger end of the charging cable into
the power supply.
b) Plug the smaller end into the micro-USB port
on the charger.
c) Plug the power supply into a power outlet.
d) The indicator light is green when the charger
is connected to the power supply.
ab
d
c

28 29
2) Insert the hearing aids
Insert the hearing aids into the charging slots.
Make sure the le and right hearing aid
markings match the le (blue)/right (red)
indicators next to the charging slots. The hearing
aids will automatically switch o when inserted
into the charger.
) Watch the indicator light
The indicator light will slowly blink until the
hearing aids are fully charged. When fully
charged the indicator light will be solid green.
The charging process will automatically stop
when the batteries are fully charged, so the
hearing aids can be safely le in the charger.
It can take up to 3 hours to charge the hearing
aids. The charger cover can be closed while
charging.

30 31
) Remove the hearing aids from the charger
Remove the hearing aids from the charging
slots to turn them on.
Do not pull the wires to remove the hearing aids
from the charger as this can damage the wires.
Indicator light Percentage charged Charging time
-%
-8%
30 min (30%)
60 min (50%)
90 min (80%)
8-%
% h
Understanding the indicator light

32 33
Pairing your mobile phone with your
hearing aids
1. On your phone, go to your settings menu to
ensure Bluetooth®is on and to search for
Bluetooth enabled devices.
2. Turn your hearing aids on. Your hearing aids
will remain in pairing mode for 3 minutes.
3. Your phone will show a list of found
Bluetooth enabled devices. Select your
hearing aid from the list to simultaneously
pair both hearing aids. You will hear
a melody when your phone has been
successfully paired to your hearing aids.
It is only necessary to perform the pairing
procedure once with each Bluetooth enabled
phone.
Consult your phone user guide for instructions
on pairing a Bluetooth device with your phone.
Bluetooth®is a registered trademark owned by the Bluetooth SIG, Inc.
and used under license by Unitron.
Connecting to your mobile phone
Aer your hearing aids have been paired to your
phone, they will automatically connect again
when your phone and hearing aids are turned
on and in range. This can take up to 2 minutes.
The connection will be maintained as long as
the phone remains on and within a range of
up to 10 m (30 ).
To switch a call between your hearing aids and
the speaker on your mobile phone, select the
audio source you would like from your phone.
If you are not sure how to do this, consult the
instruction manual that came with your mobile
phone.

34 35
Phone calls with a mobile phone
Your hearing aids allow direct communication
with Bluetooth enabled phones. When paired
and connected to a phone, you will hear the
caller’s voice directly in your hearing aids. Your
hearing aids pick up your voice through their
own microphones.
You do not need to hold your mobile phone close
to your mouth, your voice is transmitted through
the hearing aids to your mobile phone.
Caller’s voice
Your voice
Le Right
Using your mobile phone with your
hearing aids
Making a phone call
Start a call on your paired mobile phone as you
normally would. You will hear the audio through
your hearing aids. Your hearing aids pick up your
voice through their own microphones.
Accepting a mobile phone call
When receiving a call, an incoming call
notication will be heard in the hearing aids.
The call can be accepted by a short push of less
than 2 seconds on either the upper or lower part
of the button on either hearing aid. Alternatively,
accept the call on your phone as you normally
would.
short push
< 2 sec