IP Vision mobile phone User manual

Mobile Phone
User Manual
Version 1.0 English January 2014

Welcome!
This manual gives you practical instruction on how to use
basic functionality of your ipvision mobile phone.
If you feel uncertain or have questions,
you are always welcome to call us.
Best regards,
ipvision Support
Skodsborgvej 305 D
DK 2850 Nærum
Anelystparken 45 C
DK 8381 Tilst
+ 45 88 88 77 99
Mon. -Thu.: 8:00 - 16:00 (GMT+1)
Fri.: 8:00 - 15:30 (GMT+1)
[e-mail]
Mobile Phone

Table of Contents
Basic Functionality .......................................................................................................1
Incoming Calls .........................................................................................................1
Outgoing Calls .........................................................................................................1
Call Transfer ............................................................................................................2
185 Phone Administration Menu .................................................................................3
Call Redirect ...........................................................................................................3
'Do not Disturb' status ...........................................................................................3
Queues ...................................................................................................................4
Voicemail ................................................................................................................4
Speed Dial ..............................................................................................................5
Private Number ......................................................................................................5
Internet & MMS ...........................................................................................................6
Mobile Phone

Basic Functionality
Incoming Calls
To answer an incoming call press or button on your phone.
Overtaking a call
If one of your colleagues is not at his desk and cannot answer a ringing call, you can overtake this
call and answer it from your own phone.
You can check, which Caller / Pickup Groups your phone belongs to in Connect Visible on
My Settings / Groups page. Your company's phone administrator has access to changing this
setup.
When you need to overtake a call within your group, dial and answer the call.
In case there are several calls ringing simultaneously within the same group, it is the first (longest
ringing) call, that will be overtaken by your phone.
Note: This functionality is not available, while you are abroad.
Outgoing Calls
To make a new call, dial the number and press .
When calling from abroad
Remember to enter +45 in front of Danish phone numbers, when calling from abroad.
Note: It is not possible to dial local extensions from abroad. Some of the extended PBX
functionality is not available either.
A call from outside of Denmark will always show your phone's real number.
To show / hide the number
There are several ways to activate Private Number on your phone:
-You can use 'Send own Call ID' setting on your phone
-You can activate Private number in Connect Visible (My settings / Phones and numbers) or via
185-menu by calling .
It is also possible to make a single call overriding the generally selected setting.
To hide your number for a single call, dial:
<NUMBER>
To show your number for a single call, dial:
<NUMBER>
Mobile Phone 1

Call Transfer
We support both blind and assisted call transfer. It is also possible to transfer a call to an external
number.
Note: A transfer to an external number will be charged as an outgoing call.
Blind call transfer <NUMBER>
When you are ready to transfer your call, press , enter the number you intend to transfer the
call to, and confirm the transfer by .
The call will be transferred and ended on your phone right away.
Assisted call transfer <NUMBER>
When you need to present the caller before transferring the call, dial , enter the number you
intend to transfer the call to, and confirm the transfer by .
You current call will be parked on Hold, and your phone will start a new call to the person, you
intend to transfer the call to, giving you the chance to present the caller.
You can transfer the call by ending the phone call on your phone: Press .
If your colleague is not answering, or if the transfer turns out to be inconvenient, you can resume
the parked call by dialling .
Mobile Phone 2

185 –Phone Administration Menu
Dial to access the Phone Administration Menu for your phone.
(See Phone Administration for full overview of the available functionality).
Call Redirect
Disable
Call Redirect will be disabled. Your phone will be receiving all incoming calls.
Simultaneous
Your phone will be ringing simultaneously with the device(s) attached to the number
registered in option 9 (see below).
You will be able to answer the calls from any of the ringing devices.
External
All calls will be redirected to the External number registered in option 9 (see below).
Only the devices attached to this external number will receive calls.
Change External Number
This option allows you to enter or change the External number, which will be used,
when External or Simultaneous Call Redirect is selected.
Enter the desired number, and finish by pressing the pound key .
'Do not Disturb' status
Disable 'DnD' status for your number.
Your phone will receive all incoming calls to your phone number.
Enable 'DnD' (all) status for your number, when you intend to avoid receiving any calls
to your phone.
Enable 'DnD' (external) status for your number, if you intend to avoid any external
calls. All external calls will be redirected. Your colleagues will be informed that you are
busy, but will have an option to choose between leaving a voicemail message or
disturbing you anyway (by selecting in the IVR system).
Mobile Phone 3

Queues
Sign out
You can only sign out of those queues, where you are already signed in.
This only applies to the queues where you have permission to sign in and out
dynamically. Press to sign out of all the queues, where you are currently signed in.
Sign in
You can sign into any queue, where you have permission to sign in dynamically.
Press to sign into all available queues.
Pause Off
Your phone will be unpaused in all the queues.
Pause On
Your phone will be paused in all the queues, where you are currently signed in.
Voicemail
If you have a voicemail box attached to your account, you can call or
use Phone Administration Menu and dial to retrieve your voicemail messages.
New Voicemail Messages
In this folder you can listen to new messages left on your voicemail.
Old Voicemail Messages
In this folder you can find those of your voicemail messages, that you have already
previously listened to.
Old Voicemail Messages
In this folder you can find those of your voicemail messages, that you have already
previously listened to.
It is also possible to receive your Voicemail messages by e-mail.
Redirect to Voicemail is free, also when you are abroad.
Note A call to Voicemail will be charged as a usual outgoing phone call, when you are
abroad.
Mobile Phone 4

Speed Dial
Speed dial allows you to avoid dialling the whole number, when you need to dial one of the
numbers you use most often.
Enter the Speed Dial number you intend to edit or create, and finish by pressing the pound key .
Enter the new Phone number, you want to assign the Speed Dial, and confirm by pressing the
pound key .
<speedDialNumber> <newNUMBER>
If you want to delete a Speed Dial number, press once more without entering a phone number.
<speedDialNumber>
Private Number
Disable
Your phone number will be shown to all people receiving a call from your phone.
Enable
Your name and phone number will be hidden from all people receiving calls from your
phone.
External
Your name and phone number will be hidden, when you make calls to external numbers,
but always shown to your colleagues.
Mobile Phone 5

Internet & MMS
If your mobile phone supports automatic setup,
you can send SMS with text 'Fly' to or 'MMS' to , to receive the settings.
The security code is 1234.
Please note, not all the providers abroad support data roaming. Remember that prices for data
from abroad will be higher, than in Denmark.
Mobile Phone 6

Help
If you have questions or need help with ipvision products,
you are always welcome to contact ipvision Support:
Call [phone] within our working hours:
Mon. to Thu.: 08.00 –16.00 (GMT+1)
Fri.: 08.00 –15.30 (GMT+1)
We provide 24-hour service in case of major errors.
Or send an e-mail to [e-mail]
We are doing our best to answer all e-mails within 8 working hours.
© ipvision a/s 2014