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WARRANTY AND REPAIR INFORMATION
1-Year Comprehensive Warranty
iQ Pet provides the original purchaser with a 1-YEAR WARRANTY for all products in the iQ Pet
Series. The warranty begins f rom the date of purchase. For the rst year, coverage is for Parts, Labor,
and Accessories. Af ter the rst year, the cost of Parts, Accessories, Labor f ees, and Shipping f ees
incurred are the customer’s responsibility. Labor fees will be variable depending on the extent of the
work required.
To Qualif y f or the iQ Pet Warranty
All products must be registered and/or a proof of purchase is required to initiate repair work under
warranty. To register your iQ Pet product, log onto our website at www.iqpet.com click on the
warranty registration link, and ll out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you can call our toll f ree
number at 1-888-811-9111, and one of our customer service representatives will register the product
for you. If you were unable to register your product within 30 days of purchase, we will accept all
products for repair with a proof of purchase. We strongly recommend keeping the original receipt. If
your product is not registered and a proof of purchase is not available at the time of service, iQ Pet
will estimate the age of the unit by the serial number. Serial number estimates can differ f rom the
actual purchase date. A serial number estimate is the only method of determining an approximate
date of purchase without product registration or a proof of purchase.
Not Covered Under Warranty
iQ Pet DOES NOT offer warranty for products that have been bought secondhand or as a resold
product. iQ Pet DOES NOT replace defective units or provide ref unds for products purchased from
enough battery life.
- Tighten the collar strap around your dog’s neck if it is too loose and make
sure the contact points are held rmly against the dog’s skin.
- If your dog has a thick or long coat, you may need to trim the hair on
the dog’s neck, so that both contact points are touching the dog’s skin.
- The intensity level may be too low for your dog. Increase the stimulation,
starting f rom the lowest level, until the dog responds, usually by a neck
movement, head shaking, or looking over the shoulders. The response
may be very subtle.
3. My dog has skin irritation.
- This may be due to an improper t or leaving the collar in the same
location f or an extended period of time. If your dog exhibits signs of skin
irritation, consult with a veterinarian.
- Once the dog’s skin returns to a normal condition, continue to use the
collar and check your dog’s neck each time you use the unit.
To purchase optional accessories, please visit www.iqpet.com or call our
customer service at 1-888-811-9111.
