
Ironmaster Quick-Lock Dumbbells
Troubleshooting guide
Problem Recommended action
Locking screw will not
turn and lock in the nor-
mal range between 2
and 10 o’clock.
Be sure the plates are all stacked in the correct orientation with the square shaped profile
facing in toward the handle and the lettering facing out toward the locking screw.
Sometimes the locking screw must be pulled back slightly to allow the threads to mesh and
begin turning. Do not push the screw in firmly when attempting to turn the locking screw
clockwise to tighten.
The threads of the screws or handle may be contaminated. Refer to the cleaning procedure
listed below.
If the above actions do not help follow these steps:
Step 1: Test the locking screw in the dumbbell handle with no plates. It should insert and
turn to lock. If it does not operate well it is probably an issue with the locking screw. Test it
on a different handle end to confirm and contact customer service for support. If it works
well move onto step 2.
Step 2: Take a stack of weight plates from a end of a dumbbell that fits and locks well and
replace the plates with them on the handle end in question.
A. If the operation is good then there must be a weight plate issue from the original stack.
Test each plate one at a time from the original stack to see if one locks at a much different
point and/or does not fit well. And then do the same test but adding one plate at a time up
to the maximum. If you find one or more plates that seems out of tolerance, set it aside and
replace with a different plate. If the operation is now good then it is probably an issue with
that weight plate. Try that plate on a different dumbbell end to confirm it does not fit well
and contact customer service for support. If the result is the same move onto B.
B. If the operation is not good then it is probably caused by the locking screw or the end of
the dumbbell handle. In this case, try using a different locking screw that works well from a
different dumbbell end with various number of weight plates. If the operation is good with a
different screw it is probably a locking screw issue and contact customer service for sup-
port. If the result is the same then it is probably not caused by the locking screw. Move onto
C.
C. If the operation is not good then it is probably caused by the dumbbell handle. Check the
handle to see that it is not bent or deformed. If it is, try the other dumbbell handle with the
same weights and locking screw to confirm and contact customer service for support. It
could also be a damaged thread or contamination inside the handle threads. Try moving the
weight plates and locking screw to a different handle and check the operation. If it is good
then the original handle is probably the cause and contact customer service for support.
If you have trouble with locking the plates on the dumbbell handles it could generally be caused by several reasons.
1. The components are not assembled correctly per the operating instructions.
2. One or more of the components has been damaged and/or bent. Major impact from dropping or throwing can cause
this.
3. One or more weight plates are not fitting well due to a tolerance problem.
4. There is an issue with the locking screw threads.
5. There is an issue with the dumbbell handle internal threads.
Use the trouble shooting guide below to isolate and use a process of elimination to find out what the issue is. Once you