ISHIDA AC-4000 Series User manual

System Scale Printer
AC-4000 Series
AC-4000, AC-4000B, AC-4000E
Operator’sManual
IMPORTANT
•Do not carry out installation, operation, service, or
maintenance until thoroughly understanding the
contents of this manual.
•Keep this manual available at all times for installation,
operation, service, and maintenance.
PN 80812
AC-4000 Series Operator’s Manual No. 0199B

Copyright 2003-2004 by Ishida Co., Ltd. –All Rights Reserved.
No part of this manual may be reproduced in any form, by mimeograph or any other means, without
written permission of the publisher.

AC-4000 Series Operator’s Manual No. 0199B Page i
SAFETY CONSIDERATIONS
For safe operation, the following safety considerations must be observed.
Grounding
This machine requires protective grounding for safe operation. To avoid potential shock hazards,
a protective grounding conductor for the instrument must be securely connected to the main
grounding provision by qualified service personnel.
Do not remove covers or enclosures
To avoid personal injury and shock, do not open or remove any covers or enclosures of the
machine unless specified in the manual.
Do not perform unspecified maintenance
For your personal safety, do not perform any maintenance procedures which are not specified in
the manual.
Disconnect power supply before servicing
To ensure your personal safety, disconnect the power supply before servicing.

Page ii AC-4000 Series Operator’s Manual No. 0199B
CAUTIONS FOR USE
fDo not disassemble the machine. fDo not allow any liquids to come into
contact with the machine.
fDo not drop or apply a strong shock
to the scale.
fWhen cleaning the machine, only use a soft
dry cloth or a cloth wetted with a neutral
cleanser.
Never use thinner or other volatile liquids.
Power Supply
•Use the specified voltage after referring to the specification
plate located on the machine.
•Use a dedicated power source.
(Voltage fluctuation may cause the machine to malfunction)

AC-4000 Series Operator’s Manual No. 0199B Page iii
CAUTIONS FOR INSTALLATION
Avoid the following areas when installing the machine
•Areas subject to high temperatures or high
humidity
•Areas exposed to direct sunlight
•Areas where water or other liquids are easily
spilled on the machine
•Areas subject to excessive vibration or
unstable surfaces
•Areas exposed to direct cold air
•Areas subject to low temperatures
•Areas subject to a lot of dust or dirt
•Areas with large voltage fluctuations
•Areas where the scale is not level
Level Adjustment
•Always ensure that the machine is level. If the machine is not level, weighing may not be
accurate.
•Adjust the machine to a level position using the four level adjustment feet located on the
bottom of the machine, until the bubble is completely centered in the round level indicator.

Page iv AC-4000 Series Operator’s Manual No. 0199B
CONTENTS
Chapter 1 PRODUCT OVERVIEW......................................................... 1
1.1 Appearance & Display ................................................................. 2
1.2 Operation Keysheet..................................................................... 3
1.3 Basic Function Keys .................................................................... 4
1.4 Preset Function Keys .................................................................. 6
1.5 Label Loading ............................................................................ 10
Chapter 2 NORMAL MODE ................................................................. 15
2.1 Weighing Items.......................................................................... 16
2.2 Fixed Price Items....................................................................... 18
Chapter 3 DAILY MAINTENANCE ....................................................... 21
3.1 Cleaning .................................................................................... 22
3.2 Condition Check ........................................................................ 23
Chapter 4 TROUBLE SHOOTING ....................................................... 25
4.1 Error Codes & Messages .......................................................... 26
4.2 Other Error Conditions............................................................... 29
4.3 Replacing the Main Fuse........................................................... 30

AC-4000 Series Operator’s Manual No. 0199B Page 1
1.1 APPEARANCE & DISPLAY ................................. 2
1.2 OPERATION KEYSHEET .................................... 3
1.3 BASIC FUNCTION KEYS .................................... 4
1.4 PRESET FUNCTION KEYS................................. 6
1.5 LABEL LOADING............................................... 10
PRODUCT
OVERVIE
W
1

Page 2 AC-4000 Series Operator’s Manual No. 0199B
1.1 APPEARANCE & DISPLAY
APPEARANCE
(AC-4000B, AC-4000E only)
Label Cassette
(AC-4000 only)
DISPLAY
Indicators
ZERO : Lights when weight value is true zero or temporary zero.
NET : Lights when a tare is used.
SAVE : Lights when the SAVE mode is used.
AUTO : Lights when the AUTOMATIC PRINT (Prepack) mode is used.
PEEL : Lights when the peel sensor is turned on.

AC-4000 Series Operator’s Manual No. 0199B Page 3
1
PRODUCT OVERVIEW
1.2 OPERATION KEYSHEET
The blank keys are assigned as preset keys or function keys.

Page 4 AC-4000 Series Operator’s Manual No. 0199B
1.3 BASIC FUNCTION KEYS
NUMERIC ENTRY
Keys 0 through 9 are used to enter
numeric data.
CLEAR
Used to cancel incorrectly entered
numeric data.
LOWER PRESET *
Used to access the second level of
data programmed to a preset key.
Press the LOWER PRESET key to
switch back to the first level data.
PACK COUNT(SUBTOTAL LABEL) *
Used to issue a label that shows the
number of labels (packs), total weight,
and total price.
1. Press the SUBTOTAL key.
2. Press the PRINT key.
3. Press either the CLEAR key or the
MODE key to release.
Notes:
a. Subtotal data will be cleared by
pressing the CLEAR key.
b. The data will be saved by pressing the
MODE key to return to Normal Mode.
PAPER FEED
Used to advance labels/receipts to the
correct printing position.
PRICE LOOK UP
Used to access PLU data.
1. Key in the PLU number.
2. Press the PLU key.
PREPACK *
Used to switch between Auto Printing
mode and Manual Printing mode.
PRINT
Used to print labels.
Press the PRINT key to stop printing
of Fixed Price PLUs in Auto Print
mode.
PROGRAM MODE
Used to enter the required mode
after a 1-digit to 4-digit password has
been entered. Also used to exit the
current mode.
TARE
Used to enter a tare weight by
subtracting a container's weight.
1. Place a tare on the weigh platter.
2. Press the TARE key.
Used to enter a tare weight
manually.
1. Key in a tare weight.
2. Press the TARE key.
Note: For dual-range weighing models
(0.000 lb), tare entries must end
in either a "0" or "5".
DATE *
Used to temporarily change the
date(s) printed on the label.
Valid entries are:
1 – 996: Set number of Shelf
Life days.
9999: No date printing.
1. Key in the Date value (MMDDYY).
2. Press the DATE key.
Example: "091504" prints Sep.15.04.
Also used to display the current date
and time for a few seconds.
VOID *
Used to delete the previous
transaction from totals.
1. A label has been printed.
2. Press the VOID key to delete.
ZERO
Used to adjust the scale to zero
when nothing is on the weigh platter.
RESET *
Used to forcibly exit the current
operation and return to the initial
display.
* Key may be disabled in the scale's configuration.

AC-4000 Series Operator’s Manual No. 0199B Page 5
1
PRODUCT OVERVIEW
HELP
Used to display a help message for
each function key.
1. Press the HELP key.
2. Press the desired function key(s).
3. Press the HELP key to return to
normal operation mode.
MULTIPLY
(FIXED PRICE ITEM ONLY)
Used to multiply the entered quantity.
1. Call up a fixed price item.
2. Key in a quantity.
3. Press the MULTIPLY key.
LABEL BATCH
(FIXED PRICE ITEM ONLY)
Used to issue batches of labels.
1. Press the LABEL BATCH key.
2. Key in PLU No. and press the PLU
key.
3. Key in the number of labels and
press the LABEL BATCH key.
4. Repeat steps 2 and 3 above for
other PLU’s.
5. Press the PRINT key.
6. Press the PRINT key again to stop
printing.
7. Press the LABEL BATCH key then
the PRINT key to continue printing.
8. Press the LABEL BATCH key then
the ZERO key to delete the batch.
9. Use the MODE key to exit Label
Batch programming.

Page 6 AC-4000 Series Operator’s Manual No. 0199B
1.4 PRESET FUNCTION KEYS
The following key types must be assigned. Some of them may not present on the scale.
Contact your ISHIDA dealer for more details.
PLU (PRESET)
Used to access a PLU by simply
pressing the preset PLU key.
TARE (PRESET)
Used to access a tare weight by simply
pressing the preset TARE key.
FIXED PRICE
Used to temporarily change the price of
a fixed price item.
1. Call up a fixed price item.
2. Key in a new price.
3. Press the FIXED PRICE key.
DISCOUNT PRICE
Used to temporarily set a discounted
selling price.
1. Key in the reduced price after a total
price is displayed.
2. Press the DISCOUNT PRICE key.
Or, a set price can be assigned to the
key. Recall the discount price by
pressing the key.
AMOUNT DISCOUNT
Used to temporarily perform an amount
discount.
1. Key in an amount to be subtracted
from the total price.
2. Press the AMOUNT DISCOUNT
key.
Or, a set discount amount can be
assigned to the key. Recall the
discount by pressing the key.
PERCENT DISCOUNT
Used to temporarily perform a percent
discount.
1. Key in a percentage to be
subtracted from the total price.
2. Press the PERCENT DISCOUNT
key.
Or, a set percentage discount can be
assigned to the key. Recall the
percentage discount by pressing the
key.
SAVE
Used to maintain the called up PLU.
1. Call up a PLU.
2. Press the SAVE key, and the SAVE
indicator is lit.
3. PLUs remain called up after labels
are printed.
4. Press the SAVE key again to
release.
EXTRA MESSAGE 1
Used to call up a message.
Extra Message 1 prints as part of the
main description immediately below the
PLU Name.
1. Call up a PLU.
2. Key in a message number.
3. Press the MESSAGE key.
Or, a message can be assigned to the
key. Recall the message by pressing
the key.
PEEL TIMER
(FIXED PRICE ITEM ONLY)
Used to set a delay time between
labels in Auto Print mode.
1. Call up a fixed price item.
2. Key in the interval time in units of
one second.
3. Press the PEEL TIMER key.
DOUBLE 9
Used to enter two 9’s at one time.
DOUBLE 0
Used to enter two 0’s at one time.
PERCENT TARE
Used to calculate a tare weight by
entering a percentage.
1. Key in a percentage.
Entered value is in tenths of a
percent.
Example: key in "103" for 10.3%
tare.
2. Press the PERCENT TARE key.
Maximum entry is "500" (50.0%).

AC-4000 Series Operator’s Manual No. 0199B Page7
1
PRODUCT OVERVIEW
COUPON MESSAGE
Used to call up a coupon text
message.
1. Call up a PLU.
2. Key in a coupon text number.
3. Press the COUPON MESSAGE
key.
OPERATOR
Used by an operator to record the
transaction and print a label.
The OPERATOR key is pressed in
place of the PRINT key.
ADDRESS
Used to call up and print a different
store name and address.
1. Key in an address number.
2. Press the ADDRESS key.
LABEL FORMAT
Used to call up a different label format.
1. Key in a label format number.
2. Press the LABEL FORMAT key.
LOGO 1, LOGO 2
Used to call up a logo image.
1. Key in a logo number.
2. Press the LOGO key.
SPECIAL UNIT PRICE
Used to temporarily set a discounted
unit price.
1. Call up a Weighed item.
2. Key in a new discounted unit price
3. Press the SPECIAL UNIT PRICE
key.
PEEL SENSOR
Used to turn on or off the peel sensor.
1. Press the PEEL SENSOR key.
(PEEL indicator is lit when the
sensor is turned on.)
LOGOUT
(OPERATOR FUNCTION ONLY)
Used to log out the operator.
1. Press the LOGOUT key, then the
"Key In Operator Number" screen
appears.
BATCH NUMBER
Used to specify the batch data to be
processed when starting operation.
1. Key in the Batch number (up to 8
digits) and press the BATCH
NUMBER key.
2. Call up the PLU and press the
PRINT key.
3. Repeat step 2 above for additional
PLU’s.
4. Repeat steps 1 though 3 above for
other batch numbers.
5. Key in “0”, press the BATCH
NUMBER key to exit this
procedure.
Notes:
a. Batch Numbers can print on the label.
b. Batch Number totals can be
accumulated.
EXTRA MESSAGE 2
EXTRA MESSAGE 3
Used to call up a message.
Add or change a message printed on
the label.
1. Call up a PLU.
2. Key in the message number.
3. Press the MESSAGE key.
Or, if a message has been assigned to
the key, recall the message by
pressing the key.
OPERATOR LOG OFF
When an operator finishes using the
scale, press the OPERATOR LOG
OFF key (manual operator log off).
Note: If the scale is set for automatic
operator log off this step is
unnecessary.
FIXED WEIGHT
(FIXED PRICE ITEM ONLY)
Used to temporarily change the fixed
bakery weight of a Fixed Price item.
Enter the bakery weight in ounces.
1. Call up a PLU.
2. Key in the new weight in ounces.
3. Press the FIXED WEIGHT key.

Page 8 AC-4000 Series Operator’s Manual No. 0199B
BARCODE PRINT
Used to turn the barcode printing on or
off.
1. Press the BARCODE key.
(The BARCODE indicator is lit when
barcode printing is disabled.)
TARGET QUANTITY
Used to enter a target quantity for the
number of packages.
When the target is reached, a
message is displayed.
1. Key in the target quantity.
2. Press the TARGET QUANTITY key.
Notes:
a. The Target Quantity will be checked
until a new value is entered or the
current value is removed.
b. To remove a Target Quantity, key in a
value of "0".
c. The Target Quantity is checked even if
different PLUs are recalled.
TARGET WEIGHT
Used to enter a target weight. When
the weight target is reached a
message is displayed.
1. Key in the target weight.
2. Press the TARGET WEIGHT key.
Notes:
a. For dual-range weighing scales, the
Target Weight must end in either a "0"
or "5". Example: key in "17500" for
17.5 pounds.
b. The Target Weight will be checked until
a new value is entered or the current
value is removed.
c. To remove a Target Weight, key in a
value of "0".
d. The Target Weight is checked even if
different PLUs are recalled.
TARGET PRICE
Used to enter a target price.
When the target is reached a message
is displayed.
1. Key in the target price.
2. Press the TARGET PRICE key.
Notes:
a. The Target Price will be checked until a
new value is entered or the current
value is removed.
b. To remove a Target Price, key in a
value of "0".
c. The Target Price is checked even if
different PLUs are recalled.
LABEL QUANTITY
(FIXED PRICE ITEM ONLY)
Used to set the number of fixed price
labels to be printed.
This procedure may be used in
Manual and Auto Print mode.
1. Call up a PLU.
2. Key in the number of fixed price
labels to be printed.
3. Press the LABEL QUANTITY key.
FIX CHANGE
Used to manually convert a weighed
item to a fixed price item.
1. Call up a Weighed PLU.
2. Press the FIX CHANGE key.
Optional:
3. Key in the new Fixed Price.
4. Press the FIXED PRICE key.
Note: After converting a PLU from
Weighed to Fixed Price, any fixed
price operation can be performed.

AC-4000 Series Operator’s Manual No. 0199B Page9
1
PRODUCT OVERVIEW
UNIT PRICE DISCOUNT
Used to temporarily perform a unit
price discount.
1. Key in the amount to be subtracted
from the unit price.
2. Press the UNIT PRICE DISCOUNT
key.
Or, if a unit price discount amount has
been assigned to the key, recall the
discount by pressing the key.
UNIT PRICE PERCENTAGE
DISCOUNT
Used to temporarily perform a unit
price percentage discount.
1. Key in the percentage to be
subtracted from the unit price.
2. Press the UNIT PRICE PERCENT
DISCOUNT key.
Or, if a unit price percent discount
amount has been assigned to the key,
recall the discount by pressing the key.
Note: The entered amount is in tenths of a
percent. Example: key in "125" to
set a 12.5% discount.
LABEL CASSETTE
Used to tell the scale that a different
label is to be printed.
1. Remove the label cassette.
2. Install the new label cassette.
3. Press the CASSETTE key to select
the correct labels.
4. Press the PAPER FEED key until
the labels are properly aligned.
5. Press the CLEAR key if any errors
occur.
Note: The CASSETTE key can be used
for all AC-4000 models.
For side-load models the label roll
must be changed and the labels
rethreaded.

Page 10 AC-4000 Series Operator’s Manual No. 0199B
1.5 LABEL LOADING
1.5.1 AC-4000B/E – SIDE LABEL LOADING
1 Ensure that the power cable is plugged into the AC outlet, and the power switch is turned
off.
2 Open the side cover.
3 Release the printer head by pushing down the release lever.
4 If the backing paper has been wound, pull the stopper outwards to loosen the paper on the
winding bobbin, then remove the paper. Then, push the stopper lever of the roll holder
down until it lies flat, and remove the old label roll.

AC-4000 Series Operator’s Manual No. 0199B Page 11
1
PRODUCT OVERVIEW
5 With the stopper lever lying flat, load a new label roll on the roll holder.
Note: Before loading the label roll, remove approximately 12 inches (30 cm) of labels from the end
of the roll.
12 inches
(30 cm)
6 Pull up the stopper lever, and then slide it in or out depending on the width of the roll.
Do not move the lever in too far which could bind the label roll.
7 Thread the label paper along the path from (1) through (4).

Page 12 AC-4000 Series Operator’s Manual No. 0199B
8 Turn the winding bobbin counter-clockwise so that the hook is positioned up, push in the
stopper lever (F), then insert the tip of the paper in the hook.
9 Replace the printer head by pushing down the lock level.
10 Turn on the power switch and press the FEED key several times in order to securely turn
the backing paper around the winding bobbin and align the labels.
Note: Check that the label printing position is properly set. If not properly set, press the FEED key
until it reaches the proper printing position.
`
Press the CLEAR key to remove any error messages.

AC-4000 Series Operator’s Manual No. 0199B Page 13
1
PRODUCT OVERVIEW
1.5.2 AC-4000 – CASSETTE LABEL LOADING
1 Ensure that the power cable is plugged into the AC outlet, and the power switch is turned
off.
2 Pull out the printer cassette.
3 Remove approximately 12 inches (30 cm) of labels from the end of the roll.
12 inches
(30 cm)
4 Set the roll as shown in the figure below, and turn the roll stopper clockwise to hold the roll
in place.
Roll Stopper

Page 14 AC-4000 Series Operator’s Manual No. 0199B
5 Thread the labels as shown in the figure below. Attach the backing paper to the take-up roll
with the U-pin.
6 Push the printer cassette to its original position.
7 Turn on the power switch and press the FEED key several times in order to securely turn
the backing paper around the winding bobbin and align the labels.
Note: Check that the label printing position is properly set. If not properly set, press the FEED key
until it reaches the proper printing position.
`
Press the CLEAR key to remove any error messages.