iStorage diskGenie User manual

User’s Manual

Copyright © iStorage, Inc 2010. All rights reserved.
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respective owners.
Distribution of substantively modied versions of this document is prohibited
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Distribution of the work or derivative work in any standard (paper) book form for
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DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE
EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID

Table of Contents
About the iStorage diskGenie Secure Drive 4
Package contents 4
iStorage diskGenie button panel 5
iStorage diskGenie - Getting Started 6
Before you begin 6
Connecting the iStorage diskGenie 6
Connecting the iStorage diskGenie with USB Y-Cable 7
How do I use the iStorage diskGenie the rst time? 7
What if I forget the User Password? 7
Using the iStorage diskGenie 8
Entering the Standby Mode 8
Entering the User Mode 8
Exiting the User Mode 8
Entering the Admin Mode 9
Exiting the Admin Mode 9
Password Management 10
Changing the Admin Password 10
Adding a new User Password 11
Deleting the User Passwords 11
Changing the User Password 11
iStorage diskGenie Brute Force Protection 12
What is Brute Force Attack? 12
How does the iStorage diskGenie protect against brute force attack? 12
Completely resetting the iStorage diskGenie 13
Initializing and formatting the iStorage diskGenie after a complete reset 13
Hibernating, Suspending, or Logging off from the Operating System 15
Troubleshooting 16
Technical Support 18
Warranty and RMA information 18

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About the iStorage diskGenie
Secure Drive
Package contents
iStorage diskGenie drive with•
integrated USB cable
Travel pouch•
USB Y-cable•
Quick Start Guide•
Looking for an effortless way to secure
your data? The iStorage diskGenie
Secure Drive is the ultimate portable hard
drive and secure storage system. With an
easy-to-use keypad design and software
free setup, the iStorage diskGenie Secure
Drive enables you to access the drive
with your own unique pin. Featuring AES
256 bit hardware encryption, the iStorage
diskGenie provides seamless real-time
encryption, keeping your data safe even
if the hard drive is removed from its
enclosure.
Quick Start Guide
12
33
1
2
Cancel button
butt on
LED Indicator light
Remember to save yourpassword in a safe place. If
lost or forgotten,there is no way to access the drive.
If you are having diculty please referto the com-
plete user’smanual which is loaded on your iStorage
DiskGenie drive and is also available at iStorage’s
website at: www.iStorage.com.uk
YouriStorage DiskGenie is preformatted in NTFS for Windows®and is ready for use. For the Mac
OS please refer tothe direc tions on the reverseto reformat your drive to a compatible format.
Toaccess the iStorage DiskGenie plug your drive into a powered USB port, enter the default PIN
number of 123456 and press .
T h e i n d i c a t o r l i g h t w i l l c h a n g e f r o m R E D t o G R E E N i n d i c a t i n g t h e d r i v e i s u n l o c k e d a n d c a n b e a c c e s s e d .
Changing the ADMIN PIN number to yourown unique PIN number
Youare the “administrator”of this drive. The rst thing you will want to do is change the
AdministratorPIN number from the default 123456 to a unique, secure PIN number that you
will remember.
Tochange the Admin PIN number follow the instructions below:
Toenter Admin Mode, rst plug the drive into the USB port and wait until the LED light1.
turns RED.
Next, press and hold 0 + for5 seconds until the LED light ashes RED.2.
Enter the Admin PIN number (default is 123456) and press . The LED light will turn3.
BLUEindicating you are in Admin Mode.
While in Admin Mode, pressand hold 9 + until the LED light ashes BLUE.4.
Enter the new PIN number (minimum 6 digits) and press . The LED light will ash5.
GREEN 3 times if successful.
Re-enter the new PIN number and press . The LED light will stay solid GREEN for 26.
seconds indicating you havesuccessfully changed the Admin PIN.
Toexit admin mode and begin using your iStorage DiskGenie drive, press the CANCEL7.
button until the LED turns RED. Now enter your new PIN number and press .
0
cancel
2
abc
5
jkl6 mno
9
wxyz
8
tuv
7
pqrs
4
ghi
3
def
1

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iStorage diskGenie button panel
The “Cancel” button can be used to:
Cancel current operation•
Return to the previous step when you knowingly entered a wrong•
password
Exit the Admin Mode•
The button can be used to access the iStorage diskGenie and it can also be
used as an OK acknowledgement in the following operations:
Entering a password•
Conrming a new password•
The indicator light displays the following colors to indicate the various modes of
operation:
Red: Standby Mode•
Blue: Admin Mode•
Green: User Mode•
The indicator light has other display methods to indicate different status of the
iStorage diskGenie. Details are provided later in this chapter.
0
cancel
2
abc
5
jkl6 mno
9
wxyz
8
tuv
7
pqrs
4
ghi
3
def
13
1
2
Cancel button
button
Indicator light

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iStorage diskGenie - Getting Started
Before you begin
Be sure to review the following information before you begin to use the iStorage
diskGenie.
Attention: Use only the included cables with your iStorage diskGenie. You
might damage the drive if you use a cable not included with the iStorage
diskGenie.
The iStorage diskGenie is designed for portable use without an AC power
adapter and in most cases will be able to power on a single USB port. In
the event that the iStorage diskGenie is unable to power on a single USB
connection, use the included USB Y-cable.
Connecting the iStorage diskGenie
Attach the integrated USB cable of the iStorage diskGenie drive to an available1.
USB port on your computer, as shown below.
The iStorage diskGenie indicator light should glow red.2.
If the Indicator light
does not power, use the
included USB Y-cable.
Refer to directions on the
following page

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Connecting the iStorage diskGenie with USB Y-Cable
If the indicator light does not power on a single USB connection, use the included
USB Y-cable.
Attach the iStorage diskGenie’s integrated USB cable to the female connector of1.
the USB Y-cable.
Connect the two male USB connectors to two available2.
USB ports on your computer.
The iStorage diskGenie indicator light should glow red.3.
You can use it in one of the following ways:
Enter the Admin Mode with• 123456 (default administrator password),
and then you are able to change the Admin Password or create a User
Password.
Directly enter the Secure User Mode with• 123456 (default Admin Password)
to use the iStorage diskGenie.
How do I use the iStorage diskGenie the rst time?
What if I forget the User Password?
Use your Admin Password to enter Admin Mode, and then create another User
Password in Admin Mode.

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Using the iStorage diskGenie
Entering and exiting the Standby Mode, Admin
Mode, and User Mode
Entering the Standby Mode
The Standby Mode is the default working mode of the iStorage diskGenie and is
the gateway to other working modes.
To enter the Standby Mode, attach the iStorage diskGenie to your computer. The drive
automatically goes into Standby Mode and the indicator light turns red. In this mode,
the iStorage diskGenie is locked. It cannot be recognized by My Computer and it
does not provide either the regular functions or the encryption function.However, it
enables you to enter and switch between the Admin Mode and the User Mode.
Attention: To switch between the Admin Mode and the User Mode, you are
required to switch to the Standby Mode rst, and then you can enter the
mode of your choice.
Entering the User Mode
To enter the User Mode, do the following:
Attach the Secure Hard Drive to your computer. It enters the Standby Mode.1.
Enter the User Password or the Admin Password (the default Admin Password2.
is 123456) and press . The indicator light turns green indicating that the drive
is in the User Mode. If the indicator light ashes red, you need to re-enter the
correct password.
Exiting the User Mode
To exit the User Mode, double-click the Safely Remove Hardware icon from
the Microsoft®Windows®desktop, and then remove the iStorage diskGenie from
your computer.
Attach the iStorage diskGenie to your computer again and the indicator light turns
red. This indicates that you are in the Standby Mode.

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Entering the Admin Mode
Note: The iStorage diskGenie cannot be recognized by the operating system in the
Admin Mode.
To enter the Admin Mode, do the following:
Attach the USB cable to an available USB port on your computer. The iStorage1.
diskGenie goes into the Standby Mode, and the indicator light turns red.
Press and hold + 0 for ve seconds until the indicator light ashes red. This 2.
indicates that you can enter the Admin Password.
Enter the Admin Password and press . The default Admin Password is3.
123456. The iStorage diskGenie is in Admin Mode when the indicator light has
changed to blue.
Note: If the indicator light ashes red for a few seconds, indicating the
iStorage diskGenie has returned to the Standby Mode, go back to Step 2.
This is due to one of the following conditions:
You entered an incorrect Admin Password in Step 3.•
No activity was detected within two minutes in the Admin Mode.•
Exiting the Admin Mode
To exit the Admin Mode, press the “Cancel” button in the Admin Mode until the
indicator light turns red. This indicates that you are in the Standby Mode.

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You can change the Admin Password by doing the following:
Enter Admin Mode (refer to page 9 for details).1.
Press and hold + 9 until the indicator light ashes blue.2.
Enter the new password and press (The Password must be a minimum of3.
6 digits and a maximum of 16 digits). The indicator light ashes green three
times. See note below.
Re-enter the new Admin Password and press . The indicator light stays4.
solid green for two seconds and then solid blue indicating the Admin Password
has been changed successfully.
Note: If the indicator light ashes red three times, this indicates that the
password is less than 6 digits or more than 16 digits. Enter a
password that contains 6 – 16 digits after the indicator light ashes
blue intermittently.
If the indicator light ashes red intermittently and then blue intermittently, 1.
go back to step 3. This is due to one of the following conditions:
You waited longer than 10 seconds before entering a password.•
The new password was entered incorrectly.•
If no activity is detected within two minutes in the Admin Mode, the2.
iStorage diskGenie will return to the Standby Mode.
Password Management
Changing the Admin Password
This section provides information about managing your password in the Admin
Mode and User Mode.

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Adding a new User Password
You can add a new User Password by doing the following:
Enter the Admin Mode (refer to page 9 for details).1.
Press and hold + 1 until the indicator light ashes blue intermittently.2.
Enter a User Password and press (a minimum of 6 digits and a maximum3.
of 16 digits) The indicator light ashes green three times.
Re-enter the new User Password and press . If the indicator light stays4.
solid green for two seconds and then solid blue, the User Password was
added successfully.
Deleting the User Passwords
You can delete all User Passwords by doing the following:
Enter the Admin Mode (refer to page 9 for details).1.
Press and hold 7 + 8 + for ve seconds until the indicator light ashes blue 2.
intermittently. After the indicator light ashes green three times and then blue
intermittently.
Press and hold 7 + 8 + a second time for ve seconds until the indicator 3.
light goes on solid green for two seconds and then back to solid blue, this
indicates that the User Passwords were deleted successfully.
Changing the User Password
You can change the User Password by doing the following:
Enter User Mode (refer to page 8 for details).1.
Press and hold + 1 until the indicator light ashes red.2.
Enter your old password and press . The indicator light will turn green,3.
then change to ashing blue.
Enter the new password and press (The Password must be a minimum of4.
6 digits and a maximum of 16 digits). The indicator light will ash green three
times.
Re-enter the new User Password and press . The indicator light stays solid5.
green indicating that the User Password has been changed successfully.

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iStorage diskGenie Brute Force Protection
What is Brute Force Attack?
In cryptanalysis, a brute force attack is a method of defeating a cryptographic
scheme by systematically trying a large number of possibilities; for example, a
large number of the possible keys in a key space in order to decrypt a message.
In most schemes, the theoretical possibility of a brute force attack is recognized,
but it is set up in such a way that it would be computationally infeasible to carry
out. Accordingly, one denition of “breaking” a cryptographic scheme is to nd a
method faster than a brute force attack.
With the drive locked and in the standby state the LED is red solid1.
After six tries to enter the correct user or admin password the keypad will2.
not respond and LED will turn off. The drive will need to be unplugged from
the USB port and repluged. This will be repeated for each six unsuccessful
attempts.
If the user, unsuccessfully tries to unlock the drive on his 50th try the keypad3.
will lock and the LED will begin blinking quickly. Even if unplugging and
replugging the drive will remain locked with the LED blinking quickly
Here are the steps to allow the user to unlock the keypad for 50 more4.
attempts to unlock his drive.
a. Unplug the device from the computer
b. Push and hold the number ve key and plug-in the drive
c. The LED will be blinking alternating red and green fast
d. Enter the code 5278879
e. The keypad will unlock and will be in the standby state with the LED
solid red, this will allow only 50 more attempts
g. After a total of 100 Attempts the drive will remain locked with the LED
ashing red quickly. You must now go through the reset process and
reformat the drive to be able to use the drive again. (see page 8)
How does the iStorage diskGenie protect against
brute force attack?

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Completely resetting the iStorage diskGenie
If you forget all the User Passwords or Admin Passwords, you can perform a
complete reset to remove all the User Passwords, and restore the Admin Password
to the default 123456.
Attention: Completely resetting the iStorage diskGenie will erase all
the data on the drive. You will need to partition and format the iStorage
diskGenie with disk management applications.
To perform a complete reset of the drive, do the following:
Press and hold the1. “Cancel” button while you attach the iStorage diskGenie
to an available USB port on your computer. The indicator light will ash blue
and red alternately.
Press and hold2. “Cancel” + + 2 for 10 seconds until the indicator light
turns solid green for two seconds and then solid red. You have successfully
reset the iStorage diskGenie.
Note: If no activity is detected for 30 seconds in this step, the iStorage
diskGenie will go into the Standby Mode.
Initializing and formatting the iStorage diskGenie
after a complete reset
A complete reset of the iStorage diskGenie will erase all information and partition
settings. You will need to initialize and format the iStorage diskGenie.
To initialize your iStorage diskGenie, do the following:
After a complete reset, attach the iStorage diskGenie to the computer.1.
Wait 5 seconds for the computer to renumerate the device.2.
Enter the default User Password3. 123456 and press to enter the User
Mode.
Right-click4. My Computer, and then click Manage from the Windows desktop.
iStorage diskGenie Brute Force Protection

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In the Computer Manage window, click5. Disk Management. In the Disk
Management window, the iStorage diskGenie is recognized as an unknown
device that is uninitialized and unallocated.
Do the following to make the drive recognized as a basic drive.6.
If the Initialize and Convert Disk Wizard window opens, click• Cancel,
then initialize the disk manually using the following steps.
a. Right-click Unknown Disk, and then select Initialize Disk.
b. In the Initialize Disk window, click OK.
Right-click in the blank area under the Unallocated section, and then select7.
New Partition. The Welcome to the New Partition Wizard window opens.
Click8. Next.
Select Primary partition and click9. Next.
If you need only one partition, accept the default partition size and click10. Next.
Click11. Next.
Create a volume label, select Perform a quick format, and then click12. Next.
Click13. Finish.
Wait until the format process is complete. The iStorage diskGenie will be14.
recognized and it is available for use.

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Hibernating, Suspending, or Logging off from the
Operating System
Be sure to save and close all the les on your iStorage diskGenie before
hibernating, suspending, or logging off from the Windows operating system.
It is recommended that you log off the iStorage diskGenie manually before
hibernating, suspending, or logging off from your system.
To log off the iStorage diskGenie, double-click Safely Remove Hardware on the
Windows desktop and remove the iStorage diskGenie from your computer.
Attention: To ensure the data integrity of your iStorage diskGenie, be sure
to lock or log off your iStorage diskGenie if you are:
away from your computer•
using the switching user function by sharing a computer with others•

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Troubleshooting
This section contains troubleshooting information for the iStorage diskGenie. If
you encounter any of the following problems when using the iStorage diskGenie,
refer to the corresponding answers.
Q: How do I use the iStorage diskGenie the rst time?
A: You can use it in one of the following ways:
Enter the Admin Mode with• 123456 (default administrator password),
and then you are able to change the Admin Password or create a User
Password
Directly enter the Secure User Mode with• 123456 (default Admin Password)
to use the iStorage diskGenie
Q: What can I do if I forget the User Password?
A: Use your Admin Password to enter Admin Mode, and then create another
User Password in Admin Mode.
Q: What can I do if I forget the Admin Password?
A: There is no other way to retrieve the Admin Password except a complete reset
of the iStorage diskGenie. After a complete reset, all data will be lost and you will
need to initialize, allocate and format the iStorage diskGenie manually. Then you
will be able to use the default Admin Password 123456.
Q: Why did the operating system not recognize the iStorage diskGenie after
I enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the iStorage diskGenie manually.
For more information, refer to Initializing and formatting the Hard Drive after a
complete reset in this manual.
Q: Can I initialize and format the iStorage diskGenie with Windows user
account?
A: No, this is a Windows limitation, you must use the Admin account to initialize
and format the iStorage diskGenie.

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Q: How do I use the iStorage diskGenie without a password?
A: As a full disk encryption product, the iStorage diskGenie can never be used
without a password.
Q: What encryption algorithm is used in this product?
A: The iStorage diskGenie uses AES 256-bit algorithm.
Q: Why could I not change my User Password which has the same digits as
the Admin password?
A: You can change it only in the Admin Mode. In the User Mode, the User
Password which has the same digits is created in the Admin Mode cannot be
changed or deleted.
Q: Why could I not initialize, partition or format the iStorage diskGenie?
A: Ensure that you have administrator privileges. You can use only the
administrator account to initialize, partition or format the iStorage diskGenie in
the Admin Mode.

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One Year Warranty:
iStorage offers a 1-year warranty on the iStorage diskGenie against defects in materials and
workmanship under normal use. The warranty period is effective from the date of purchase either
directly from iStorage or an authorized reseller.
Disclaimer and terms of the warranties:
THE WARRANTY BECOMES EFFECTIVE ON THE DATE OF PURCHASE AND MUST BE VERIFIED WITH YOUR
SALES RECEIPT OR INVOICE DISPLAYING THE DATE OF PRODUCT PURCHASE.
ISTORAGE WILL,AT NOADDITIONAL CHARGE, REPAIR OR REPLACE DEFECTIVE PARTS WITH NEW PARTS OR
SERVICEABLE USED PARTS THAT ARE EQUIVALENT TO NEW IN PERFORMANCE. ALL EXCHANGED PARTS
AND PRODUCTS REPLACED UNDER THIS WARRANTY WILL BECOME THE PROPERTY OF ISTORAGE.
THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT NOT PURCHASED DIRECTLY FROM ISTORAGE OR
AN AUTHORIZED RESELLER OR TO ANY PRODUCT THAT HAS BEEN DAMAGED OR RENDERED DEFECTIVE:
1. AS A RESULT OF ACCIDENT, MISUSE, NEGLECT, ABUSE OR FAILURE AND/OR INABILITY TO FOLLOW
THE WRITTEN INSTRUCTIONS PROVIDED IN THIS INSTRUCTION GUIDE: 2. BY THE USE OF PARTS NOT
MANUFACTURED OR SOLD BY ISTORAGE; 3. BY MODIFICATION OF THE PRODUCT; OR 4. AS A RESULT
OF SERVICE, ALTERNATION OR REPAIR BY ANYONE OTHER THAN ISTORAGE AND SHALL BE VOID. THIS
WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR.
NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, HAS BEEN OR WILL BE MADE BY OR ON BEHALF OF ISTORAGE
OR BY OPERATION OF LAW WITH RESPECT TO THE PRODUCT OR ITS INSTALLATION, USE, OPERATION,
REPLACEMENT OR REPAIR.
ISTORAGE SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY, OR OTHERWISE, FOR ANY INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGE INCLUDING ANY LOSS OF DATA RESULTING FROM THE USE OR
OPERATION OF THE PRODUCT, WHETHER OR NOT ISTORAGE WAS APPRISED OF THE POSSIBILITY OF
SUCH DAMAGES.
Technical Support
Warranty and RMA information
iStorage provides the following helpful resources for you:
1. iStorage’s Website (http://www.istorage-uk.com)
This gives you the ability to check for up-to-date information.
2. E-mail us at [email protected]
3. Or call the Technical Support Department at [phone].
iStorage’s Technical Support Specialists are available from 8:00 a.m. to
5:00 p.m., GMT, Monday through Friday.

© iStorage, 2010. All rights reserved.
iStorage Limited, Research House, Fraser Road
Greenford, Middx. UB6 7AQ
England
www.istorage-uk.com