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Should it be necessary for any reason to return a product to iStoragePro, an RMA return
authorization number must be obtained and the following procedures must be followed: (1)
Fax or email a request to a iStoragePro representative stating reason for return and provide:
purchase order number, invoice number, iStoragePro's part number, and serial number
(when applicable). (2) Purchaser will be faxed or emailed a RMA number and instructions for
returning products. (3) The RMA number must appear on the shipping label of each carton
and all shipping documents that are being returned. RMA product must be received by
iStoragePro within thirty (30) days after authorization date. (4) Purchaser must ship
returned products "prepaid" unless iStoragePro has agreed in writing to other arrangements.
(5) Under all circumstances, any products being returned to iStoragePro must be authorized
via iStoragePro RMA procedures. (6) Items may be returned for replacement or credit only.
Cash refunds will not be given without specific written authorization made at the time the
RMA is issued by iStoragePro. Items being returned must be original iStoragePro products
and covered by an applicable warranty period. The authorized returned products must be
packaged in their original packing material with all components included. All returned items
must be in resalable condition, new or no usage. If these requirements are not met,
iStoragePro will recover the loss via increased restocking charges or return the products to
Purchaser. If Purchaser is requesting a credit to its account, Purchaser's written request for
RMA must be made within three (3) days after the receipt of the applicable product(s). Upon
acceptance of the returned product(s) by iStoragePro, Purchaser's account will be credited,
less a 25% "restocking fee". iStoragePro cannot provide cash refunds.
UNDER NORMAL USE, SHOULD THE PRODUCT UNDER WARRANTY FAIL IN
MATERIAL OR CRAFTMANSHIP, iStoragePro WILL, AT ITS SOLE DISCRETION, (1)
REPAIR AND RETURN THE PRODUCTS, FREIGHT PREPAID, AND HONOR THE
BALANCE OF THE WARRANTY PERIOD OR (2) REPLACE OR SUBSTITUE THE
PRODUCTS, FREIGHT PREPAID, AND HONOR THE BALANCE OF WARRANTY PERIOD.
PRODUCTS THAT HAVE BEEN DAMAGED THROUGH NEGLIENCE, ACCIDENT, ABUSE,
MISAPPLICATION, MODIFICATION, MISUSE OF THE PURCAHSER OR ITS AGNEST OR
DAMAGED THROUGH SERIVICES, UPGRADES, CHANGE VERSION OR EXPANSIONS
PERFORMED BY NOT A iStoragePro’s REPRESENTATIVE OR iStoragePro AUTHORIZED
SERVICE PROVIDER WILL BE, AT PURCASHER’S DISCRETION, REPLACED AT
PURCHASER’S COST OR RETURN TO PURCHASER UN-REPAIRD, FREIGHT COLLECT.
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