ITI Concord Express User manual

Contents
1ÃiÀ½ÃÊ>Õ>
Getting to Know Your Security System........................... 1
Overview................................................................... 1
Communicating with the Panel........................................ 1
Instructing the Panel ................................................. 2
How Your System Communicates with You............. 2
Fire and Smoke Alarms.................................................... 2
Clearing Smoke Sensors .................................................. 3
What Happens When There is an Alarm.................. 3
Arming Your System........................................................ 3
Level 1—OFF........................................................... 3
Arming Level 2—STAY........................................... 3
Arming Level 3—AWAY.......................................... 3
Keychain Touchpad Arming ............................................ 4
Quick Arm........................................................................ 4
Quick Exit ........................................................................ 4
Using the Chime Feature.................................................. 4
Preventing Accidental Alarms ......................................... 4
Aborting Accidental Alarms..................................... 5
Guidelines for Preventing Accidental Alarms.......... 5
Exit and Entry Delay Times............................................. 5
Extended Delay......................................................... 6
Exit Extension........................................................... 6
No Delay—For Instant Alarm .................................. 6
Auto STAY Arming Feature ..................................... 6
Arming While a Door or Window is Open...................... 6
Bypassing a Sensor Directly..................................... 7
Bypassing a Sensor Indirectly................................... 7
Was the Bypass Successful? ..................................... 7
Checking the Status of Your System................................ 7
Short System Status.......................................................... 8
Full System Status..................................................... 8
System Alarm Sounds............................................... 8
Panic Alarms.................................................................... 8
Fire Panic.................................................................. 8
Police Panic Alarm ................................................... 8
Auxiliary Panic Alarm.............................................. 8
Siren Time-out .......................................................... 9
Access Codes ................................................................... 9
System Master Code................................................. 9
Regular User Codes .................................................. 9
Using the Programming Menus................................ 9
Programming Access Codes ..................................... 9
Setting the Time and Date.............................................. 10
Adjusting System Sounds and Touchpad Brightness..... 10
Arming Your System Silently................................. 10
Adjusting the Touchpad Beeps ............................... 11
Adjusting the Touchpad Display Brightness........... 11
Notification by Pager ..................................................... 11
Pager Messages....................................................... 11
Streamlining the Page ............................................. 12
Opening and Closing Reports ........................................ 12
Latchkey Paging............................................................. 12
No Activity Feature........................................................ 13
Using the Panel Download Feature................................ 13
System Information........................................................ 13
Testing the System ......................................................... 14
Automatic Test Features.......................................... 14
Manual Tests ........................................................... 14
Troubleshooting.............................................................. 16
Trouble Beeps and Trouble Messages .................... 16
Appendix A: User Sheets............................................... 18
Account Number..................................................... 18
System Sensors ....................................................... 18
User Codes.............................................................. 18
Touchpad Information............................................. 19
Accidental Smoke and Fire Alarms........................ 19
Dialer Abort ............................................................ 19
Arming Information................................................ 20
Paging...................................................................... 20
If the Power Goes Out............................................. 20
No Activity Time .................................................... 20
System Information................................................. 20
Appendix B: Planning for Emergencies......................... 21
Floor Plan Example................................................. 21
Your Floor Plan....................................................... 21
Appendix C: Programming Your System....................... 23
Two Methods to Program Your System.................. 23
Programming Menus............................................... 24
Notices............................................................................ 28
Index............................................................................... 31
ITI Part No. 60-806
&RQFRUG([SUHVV
Status
Features
press both
Lights
System
Away
Pager
Off
NoDelay
press both
press both
TestSystem W eekly
Silent
Stay
D
*
7
0#
8
B
A
4
1
56
23
Bypass
M enu
C9
Arm ed
R eady
Document Number: 466-1667 Rev. C
December 2000
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Commands at a Glance
To do this: Press:
Disarm the system.
Cancel an accidental alarm.
 + Code
Arm to Level 2—STAY.  + Code
Arm to Level 3—AWAY.  + Code
Send a police alarm. Press and hold both POLICE
buttons for 2 seconds.
Send an auxiliary alarm. Press and hold both AUXILIARY
buttons for 2 seconds.
Send a fire alarm. Press and hold both FIRE
buttons for 2 seconds.
Arm system with No Delay.
 + Code +  or
 + Code + 
Arm system to send a
Latchkey page.
 + Code +  or
 + Code + 
Bypass a sensor. Indirectly:  + Code + < or
 + Code + <
Directly: < + Code + Sensor Number
Arm system silently.
 +  + Code  or
 +  + Code
Check the system status.
;
Turn Chime on/off.  + 
Check alarm memory.  + 
Initiate a phone test.  + Code + 
Initiate a sensor test.  + Code + 
Turn lights on/off  + 
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Getting to Know Your Security System
1
Getting to Know Your Security
System
This manual describes how to operate your system. It
describes basic arming and disarming commands as well
as how to program system features.
The dealer or installer may have already discussed the
details of your system with you. Record your system
details in the User Sheets located in Appendix A.
Overview
Your security system is made up of different parts. Each
plays a special role in the system’s operation:
The panel is at the heart of your sys-
tem. It stores the intelligence to monitor
all the sensors and devices in the sys-
tem. The panel is the piece of equip-
ment that activates sirens and initiates a
call to the central station in an alarm
situation.
Touchpads are used to arm, disarm, and program your
system.
Your system may use a wall-mounted touchpad that looks
like one of these:
The first touchpad is called a fixed display touchpad. It
communicates by using indicator lights, lighted text, and
an 11-character display. The second touchpad is called an
alphanumeric touchpad and communicates by displaying
text on a two-line display.
Your system may also use wireless,
handheld touchpads that can be car-
ried from room to room.
Keychain touchpads are also wireless and
are handy for simple arming and disarm-
ing functions. Keychain touchpads can be
carried off-site.
The installer can program the keychain
touchpad to send a Police or Auxiliary panic alarm.
Wireless panic button touchpads are
dedicated to sending one signal only—
usually a Police or Auxiliary panic
alarm. Panic button touchpads are usu-
ally kept near the user.
Door and window sensors protect the
perimeter of your home by alerting the
panel when a door or window is opened.
Motion detectors in hallways or rooms detect a
person moving across the field of detection.
Environmental sensors such as gas,
smoke, and heat detectors remain alert for
the presence of fire or carbon monoxide 24
hours a day.
Communicating with the Panel
Your system can be set up to communicate with you
through:
R
Status beeps
R
Alarm sirens
R
Touchpad text
R
Pager information
Status
Features
pressboth
Lights
S ystem
Away
Pager
Off
NoDelay
pressboth
pressboth
TestSystem W eekly
Silent
Stay
D
*
7
0#
8
B
A
4
1
56
23
Bypass
Menu
C9
Program U serSettings
p ress 0 - 9 fo r oth e r en tries.
P res s 1 fo r O F F ;p res s 2 fo r O N ;
Press # to selecto p tion o r acc ept en try.
06
07
05
04
13
14
12
11
Arm to STAY
Q u ic k G u id e
D isarm System /C an celA larm
ifdesired.
2
01
02
03
3
1
08
09
10
Press todeselectoptionorcancelentry.
Closeallprotected doorsandw indow s.
Press3+CODE.
E x it p re m is es th r o ug h d ela y d o o r .
2
3
1
Press2+CODE.
Closeallprotected doorsandw indow s.
Press 4 to arm delay do ors instantly,
Arm to AW AY
Zo ne/SensorN u m ber
Press1+CODE.
2
1
P ress A or B to scrollth ro u gh m en u s.
M ak e sure sy stem is d isarm ed .
2
1
P res s 7 + 1 to turn C H I M E o n o r o ff.
M ak e sure sy stem is d isarm ed .
2
1
Turn CH IM E O n/O ff
PressBYPASS+CO DE + SensorNo.
A rm sy stem to d esired leve l.
B yp a ss Se n so rs
System is O K
Status
Features
press both
Lights
S ystem
Away
Pager
Off
NoDelay
press both
press both
TestSystem W eekly
S ile n t
Stay
D
*
7
0#
8
B
A
4
1
56
23
Bypass
Menu
C9
Arm ed
R eady
123
6
9
8
5
4
7
ST
0
BY
OFF STAY AWAY
NO DELAY
CHIM E
STATUS BYPASS
COMM AND
A s e n s o r is a c tiv a te d . The sensoralerts the
panelimmediately.
The panelactivates sirens. Ifthe
sy ste m is m o n ito re d , th e p a n e l
calls the centralm onitoring station.
The centralm onitoring station
operatorreportsthe alarm to
the police orfire departm ent.
T h is d e c isio n is b a se d o n sy ste m
program m ing and the current
a rm in g le v e l.
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Fire and Smoke Alarms
2
Instructing the Panel
Not just anyone can walk up to a touchpad and operate
your security system. Before the system will process most
commands, users are required to enter a pre-programmed
4-digit access code. See “Access Codes” for detailed
information.
Keychain touchpads that are enrolled as part of the system
do not require an access code, but are usually kept in an
individual’s pocket or purse.
If you would rather use an actual key to arm and disarm
the system, your security dealer can install a special key
and keyswitch in your home.
How Your System Communicates with
You
Touchpads and interior sirens produce a variety of operat-
ing beeps to inform you of different system states and
operations. The fixed display touchpad also uses indicator
lights.
Key Beeps
A Key beep is the tone you hear when you press a button
on a touchpad. The sound confirms that the button was
pressed adequately. Key beeps can be turned on or off by
the installer.
Status Beeps
Status beeps from touchpads or sirens sound when there is
a change in the current status of the system. Status beeps
are not alarms, but they do warrant your attention.
There is more than one type of Status beep:
R
Exit Delay beeps indicate that an arming command
has been entered and the countdown to arming has
begun.
R
Entry Delay beeps indicate that you’ve entered the
building and the countdown to an alarm has begun.
(So disarm the system as soon as you get in!)
R
Trouble beeps tell you that there is a problem with the
system or one of its components.
R
Chime feature beeps tell you that a door was opened.
R
Protest beeps inform you that you’re trying to arm the
system while there is an open door or window.
R
Sensor test beeps are the sound the system makes dur-
ing a sensor test to indicate that a sensor was tested
properly.
Status beeps are described in more detail throughout the
manual.
Pager Notification
Your system can dial the phone numbers of three different
pagers to notify users of events they may want to be aware
of. Some of the events include:
R
when the system is disarmed,
R
when the system is armed,
R
trouble conditions in the system, and
R
alarm conditions.
For more information, see “Notification by Pager.”
Indicator Lights
The fixed display touchpad used with Concord Express
Systems includes ARMED and READY indicator LEDs
(light emitting diodes) that provide instant feedback.
ARMED
The red LED is the ARMED indicator. It will flash during
the exit delay when you are arming the system to level 2
(STAY) or level 3 (AWAY). It will also flash during the
entry delay, before you disarm your system.
The arming indicator will stop flashing—but will remain
on—when the exit delay expires and the system is armed.
The arming indicator will be off when the system is dis-
armed.
READY
The green LED is the READY indicator. It will be on
whenever the system is functioning normally. The ready
indicator shuts off if the system detects a trouble condi-
tion.
Ìi
Any time you notice that the ready light is not on, you
should press the STATUS button to find out what the
trouble condition is.
Fire and Smoke Alarms
If your system contains smoke and fire sensors, it monitors
the premises for smoke and fire alarms 24 hours a day and
in all arming levels.
These alarms cannot be cancelled or aborted and are
always reported to the central station. Since many commu-
nities charge for dispatching the fire department in error,
your dealer may give you specific instructions to follow in
the event of an accidental smoke or fire alarm. Record
these instructions in the Appendix A User Sheets under
“Accidental Smoke and Fire Alarms.”
Command A ccess C ode
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Arming Your System
3
Clearing Smoke Sensors
Once a smoke sensor has been in alarm, it
is considered “Open” or in “Trouble”
until it is reset:
R
Press
 + Code once to silence the alarm, then press 
 + Code again to reset the smoke sensor.
What Happens When There is an Alarm
In the event of an alarm, several things happen at once:
R
Sirens and hardwired touchpads emit emergency
tones
R
Panel notifies the central station for help.*
R
Message appears on fixed display or alphanumeric
touchpads.
* Your system may or may not be monitored. If it is not
monitored, no call will be made.
Arming Your System
Since your security needs may vary throughout the day,
the system was designed with three arming levels. By arm-
ing your system to a particular level, only those sensors
programmed to detect in that arming level will report
alarms.
Level 1—OFF
Use Level 1 when intrusion detection is not necessary. For
example, on an active Saturday morning—kids playing
inside and out; someone working in the garage; various
house projects going on.
Even though Level 1 disarms the system, your system con-
tinues to monitor for fire, smoke, carbon monoxide, and/or
panic alarms if your system has these devices installed.
Here are some other situations in which you’d set the sys-
tem to Level 1—OFF:
R
Upon entering your armed home or business. When
entering the armed premises through a designated
delay door, the entry delay time begins. Entry Delay
beeps remind you to disarm the system.
R
Before opening a door or window while inside or out-
side the armed home or business.When you wake up
in the morning and want to get your newspaper, you
must disarm the system before opening the door to
prevent an accidental alarm. (See the section on “Pre-
venting Accidental Alarms” if you would like to be
able to leave quickly when the system is armed.)
R To stop sirens and cancel an alarm. When an alarm
condition occurs, disarming the system turns off any
sirens.
To disarm to Level 1—OFF using a touchpad:
1. Press
 . Touchpads display “Enter Code.”
2. Enter your access code. Touchpads display date and
time or programmed text.
3. The system sounds one long beep.
Arming Level 2—STAY
There are times when you want intrusion protection, but
still want the freedom to move around within your house
without setting off an alarm. For example, in the evening
when your family is inside for the night. In this and similar
situations, arm your system to 2—STAY.
To arm to Level 2—STAY using a touchpad:
1. Close all protected perimeter doors and windows.
2. Press
 at any touchpad. Touchpads display, “Enter
Code.”
3. Enter your access code. Touchpads display, “Armed
to STAY.”
4. The system sounds two short beeps. ARMED indica-
tors on fixed display touchpads will light (indicator
will flash during the exit delay). The exit beeps begin.
5. If leaving the premises, exit through a designated
delay door immediately.
Arming Level 3—AWAY
At other times, you want every sensor to be alert: When
the family is away from home, or, in a business, after clos-
ing time.
In this and similar situations, set your system to 3—AWAY
for maximum protection. All sensors are active—perime-
ter door and window sensors, and interior motion detec-
tors.
To arm to Level 3—AWAY using a touchpad:
1. Close all perimeter doors and windows.
2. Press
 at any touchpad. Touchpads display, “Enter
Code.”
3. Enter your access code. Touchpads display, “Armed
to AWAY.”
4. The system sounds three short beeps. ARMED indica-
tors on fixed display touchpads will light (indicator
will flash during the exit delay). The exit beeps begin.
5. Exit through a designated delay door immediately.
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Keychain Touchpad Arming
4
Keychain Touchpad Arming
To disarm your system with a keychain touch-
pad, press the Unlock button.
Your installer can set up your keychain touch-
pad to arm the system in one of two ways:
1. Press the Lock button to arm the system directly to
Level 3 with no Exit delay. Using this method, you
would not be able to arm to Level 2.
2. Press the Lock button to increase the arming level
each time it is pressed (Level 1 to Level 2, or Level 2
to Level 3). The Exit delay time would be applied.
Quick Arm
Your system may be set up so that you’re able to arm the
system without using an access code.
To use Quick Arm:
R
Increase the arming level by simply pressing
 or 
at any touchpad.
Decreasing the arming level requires that the user enter a
code.
Quick Exit
Ìi
In UL Listed systems, this feature is disabled.
Your system may be set up so that when your system is
armed to Level 2—STAY, you’re able to press  on any
touchpad and simply walk out of the door without having
to disarm and rearm the system.
This is useful when your system is armed and you want to
quickly pop outside to pick up the newspaper without dis-
arming your system.
«ÀÌ>ÌÊt
If you step outside and are planning to come back in,
do
not close the door behind you!
To use Quick Exit:
1. When the system is armed to 2—STAY, press  at
any touchpad. You will begin to hear one beep every
five seconds. These beeps will continue throughout
the 2 minute Quick Exit interval.
Ìi
Opening the door without pressing  will cause the
entry delay to begin.
2. Open the door and go outside. Leave the door open if
you are planning to come back in!
3. Come back in within two minutes and close the door.
The system will rearm to 2—STAY.
Using the Chime Feature
Turning on the Chime feature is like having bells on every
protected door and window. When this feature is on, sirens
and speakers sound 2 beeps whenever anyone opens a pro-
tected door or window.
The Chime feature works only in Level 1—OFF.
To turn Chime on/off:
R
While in Level 1—OFF, from any touchpad, press
 +  . While the Chime feature is on, touchpads
display, “CHIME IS ON” or “Chime.”
When the system is armed again, Chime becomes deacti-
vated.
Chime-On-Close
The Chime-On-Close feature works like the regularChime
feature, but in addition to the double beeps heard upon
opening a protected door or window, the system sounds
one long beep when the door or window is closed again.
You can turn the Chime-On-Close feature on or off from
the programming menu. Refer to Appendix C, “Program-
ming Menus” for information on programming your sys-
tem.
Preventing Accidental Alarms
Your security system is engineered with advanced technol-
ogy that reduces the chance of an accidental alarm caused
by a technical problem. In wireless systems, this technol-
ogy prevents other devices, such as garage door openers,
ham radios, television remote controls, and cellular
phones, from interfering with your security system.
Most accidental alarms occur when leaving the house after
arming the system, or upon returning, before disarming the
system.
If, for example, you arm the system, then run upstairs for
something you forgot, the Exit Delay time may expire.
Once the Exit Delay expires, opening an armed door or
moving in front of a motion detector will cause an alarm.
T o u s e Q u ic k E x it
In Le ve l 2  H O M E ,sim p ly p re ss
before opening the door.
The doorm ustbe closed again
w ithin 2 m inutesto avoid alarm .
C ontactyour dealerifyou'd
lik e to u s e th is fe a tu re .
D
D
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Exit and Entry Delay Times
5
Aborting Accidental Alarms
Your system can be set up with the opportunity to abort an
accidental intrusion, Police or Auxiliary alarm.
If the Dialer Abort feature is turned on, disarming the sys-
tem within a specified time period will silence the siren
and prevent the alarm from being reported to the central
monitoring station (thus aborting the alarm). See “Alarm
Information” in Appendix A to determine if this feature is
enabled for your system.
Fire alarms caused by smoke sensors, fire panic alarms,
and heat sensors cannot be aborted. Disarming a fire alarm
will silence the siren, but fire alarms are always reported.
If an accidental fire alarm has sounded, follow the proce-
dures of your central monitoring station to prevent a false
dispatch.
To cancel an alarm:
R
Press
 + Code.
Guidelines for Preventing Accidental
Alarms
Following these guidelines will go a long way toward pre-
venting accidental alarms.
R
Close doors and windows before you leave your
house.
R
When getting ready to leave the house, gather the
things you want to take with you so you can exit
immediately after arming the system.
R
Always enter and exit within the programmed delay
times.
R
Make sure you leave through a door that has a delay
time set for it. If you arm your system, then leave
through a door without a delay time, an alarm will
immediately sound.
R
When you return, immediately disarm your system.
R
Be aware of the devices in your security system and
learn how each one operates.
R
Listen to system beeps. Take note of any touchpad
messages or lights that indicate the current system sta-
tus.
R
If you have pets, ask your installer if you need pet
lenses in your motion detectors. Pets climb higher
than you may guess, causing alarms when you are
away.
R
Check the location of your smoke detectors. Smoke
detectors near bathrooms can be tripped by steam
from a shower. Smoke detectors near the kitchen can
be tripped by cooking smoke.
Refer to the User Sheet in Appendix A to determine what
the specific settings are for your system.
Exit and Entry Delay Times
After arming your system, you need time to
exit the building so you won’t set off an
alarm. Likewise, upon returning to your home
or business, you’ll need enough time to open
the door and get to a touchpad to disarm the
system.
R
The Exit Delay is a period of time long enough to let
you leave through a designated delay door after arm-
ing the system.
R
The Entry Delay is a period of time long enough to let
you unlock a designated delay door and get to a touch-
pad to disarm the system.
Exit Delay Example
You’re about to go on an errand. You are inside your house
and have just armed the system to Level 3—AWAY.
The interior sirens and touchpads sound three quick status
beeps, telling you that the system accepted the command
and has started the Exit Delay time.
During the Exit Delay time, the system sounds one short
beep every 4 seconds. The red ARMED indicator light on
fixed display touchpads will flash. During the last seconds
of the delay time, the beeps will accelerate to one per sec-
ond. Exit the premises immediately.
At the end of the Exit Delay, you’ll hear three more quick
status beeps. These beeps indicate that the Exit Delay has
ended. The ARMED indicator light on fixed display
touchpads will stop flashing and remain on. Opening an
armed door or window after the Exit Delay has expired
will cause an alarm.
Entry Delay Example
You are returning to your house that is armed to Level 3—
AWAY. When you unlock and enter the designated delay
door, the interior sirens and touchpads sound two short
beeps every two seconds. The red ARMED indicator light
on fixed display touchpads will flash. This tells you that
the Entry Delay time has begun and reminds youto disarm
the system to avoid setting off an alarm.
During the last 10 seconds of Entry Delay, you’ll hear two
short beeps every second.
B E E P S
A
fte r a rm in g ,
y
o u 'll h e a r
3
quick
s
ta tu s b e e p s.
3 quick status
b e e p s so u n d
b e fo re th e sy ste m
is a rm e d .
DuringtheExitDelay,
you'llhearone beep every
fo u r s e c o n d s.
Leave the prem ises now .
B E E P S
U pon entering,during the
Entry D elay,yo u'llhear 2 beep s
ever
y
2 se co n d s.
D isa rm th e sy stem b e fo re
th e last o f 1 0 q u ic k sta tu s b e e p s
to avoid an accidentalalarm .
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Arming While a Door or Window is Open
6
Your installer will work with you to decide which door(s)
should be delay door(s), and determine the delay times
that will work best for you and your family. Then, the
installer will program the Exit and Entry Delay times into
your system.
Extended Delay
In some situations, additional time is needed
to arm or disarm the system from, for exam-
ple, a protected outside gate or door. In these
instances, the installer can program an
extended delay, giving as much as 16 minutes
to exit or disarm the system before setting off
an alarm.
Refer to the Appendix A User Sheets, “Delay Doors and
Delay Time Settings,” for a list of actual exit delay times.
Exit Extension
Ìi
In UL Listed systems, this feature is disabled.
Your system may be set up so that the exit delay time is
restarted if you reopen the delay door during the initial
exit delay time.
This is useful if, after arming the system, you walk out the
door, then remember something you forgot inside. You can
reenter and exit through the delay door without disarming
and rearming the system.
Ìi
The Exit Extension will work on the first re-entry only.
If your system is not using this feature, you must disarm
the system when you reenter the armed premises to avoid
setting off an alarm.
No Delay—For Instant Alarm
You can choose to turn off the Entry and Exit
Delays, causing the delay doors to arm imme-
diately. Anyone entering the house through the
delay door when the system is set to No Delay
would immediately cause an alarm.
No Delay is normally used:
R
When you’re staying at home, after you’ve armed the
system.
R
When you’re arming and disarming your house from
the outside. (You must have a wireless touchpad in
order to do this.)
Arming to Level 2 or 3 with No Delay:
1. Close all perimeter doors and windows.
2. Exit the premises if arming to Level 3—AWAY.
3. Enter:
 + Code or  + Code.
The system sounds two or three short beeps.
4. Immediately after hearing the beeps, press
 for No
Delay.
Touchpads display an arming message, such as
“Armed to STAY No Delay” or “ARMED TO AWAY
NO DELAY,” for example. The ARMED indicator
light on fixed display touchpads will light.
Changing the arming level will restore delay doors to their
normal Exit and Entry Delay times.
Auto STAY Arming Feature
The Auto STAY Arming feature helps cut down on false
alarms in the event that you arm the system to 3—AWAY,
but fail to leave during the exit delay time. Here’s how it
works:
Your dealer can turn this feature on or off for you. See the
“Arming Information” section of Appendix A to find out if
this feature is currently enabled in your system.
Arming While a Door or
Window is Open
It is possible to arm your system while
leaving a door or window open. This is
useful if, for example, you like to sleep at
night with the window open.
If the door or window has a sensor
installed on it, the system must be told to
ignore, or bypass, that sensor when it’s
open. All other sensors will remain active.
There are two methods for bypassing a
sensor:
R Directly — After arming the system, bypass door/
window sensors before you open them. You must
If you arm the system to Level 3—AWAY, and do not leave the
premises within the exit delay time—
If feature
turned on The system can tell that no one opened and
closed a delay door within the delay time. It
assumes that someone is still inside and the
panel will arm to 2—STAY to avoid a false
alarm.
If feature
turned
off
The system arms to Level 3—AWAY
regardless of whether or not a delay door has
been opened and closed.
Your movement inside the premises could
activate a motion detector, causing an alarm.
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Checking the Status of Your System
7
know the sensor number of the door or window you
wish to bypass. To bypass directly, the user code must
have been given the Direct Bypassing attribute. See
“Assigning the Direct Bypassing Attribute” for more
information.
R
Indirectly — As you are arming, bypass sensors on
already-open doors and window. This method should
not be used in UL-listed installations.
Ìi
When a sensor is bypassed, you are allowing that
door or window to be unprotected.
Bypassing a Sensor Directly
Use this method if the system is armed and you would like
to open a window without disarming.
Refer to the Appendix A User Sheets to determine what
the sensor number is for the sensor you wish to bypass.
To bypass sensors
directly :
1. Close all doors and windows.
2. Arm your system to the desired level.
3. At any touchpad, press
< (labeled Bypass) + Code +
sensor number.
4. Touchpads display, “Bypassed Zones 01,” or “SEN-
SOR 01 BYPASSED,” for example.
If the touchpad displays “INVALID,” or if the touch-
pad sounds one long beep, make sure that you entered
a valid access code and a valid sensor number. Gas,
heat, and smoke sensors cannot be bypassed.
5. Bypass other sensors, if necessary, by repeating
Step 3.
6. The bypassed door or window can now be opened.
To arm bypassed sensors:
R
Arm the system again.
OR At any touchpad, press
< (labeled Bypass) + Code +
sensor number.
Touchpads display, “Zones 01 OK,” or “SENSOR 01
UNBYPASSED,” for example.
If the touchpad displays “INVALID,” or if the touch-
pad sounds one long beep, make sure that you entered
a valid access code and a valid sensor number.
Ìi
You cannot bypass sensors directly using a
keychain touchpad.
Bypassing a Sensor Indirectly
Use this method if you are arming the system and would
like to bypass doors and windows already open.
To bypass sensors
indirectly :
1. Leave open only those doors and windows that are to
remain open. Close all others.
2. Arm your system to the desired level. The touchpad
emits protest beeps and displays “PROTEST,”
because of the open sensor(s).
3. At any touchpad. press BYPASS. Touchpads with dis-
plays show, “Bypassed Zones 01,” or “SENSOR 01
BYPASSED,” for example.
4. The system sounds arming level beeps to indicate that
the system is armed and open sensors have been suc-
cessfully bypassed.
To arm bypassed sensors:
R
Arm the system again.
OR At any touchpad, press
< (labeled Bypass) + Code +
sensor number.
Touchpads display, “Zones 01 OK,” or “SENSOR 01
UNBYPASSED,” for example.
If the touchpad displays “INVALID,” or if the touch-
pad sounds one long beep, make sure that you entered
a valid sensor number.
To bypass sensors indirectly using a keychain
touchpad:
R
Press the Lock button once to arm the system and
again to bypass open sensors:
+
Was the Bypass Successful?
To confirm whether or not a sensor was
bypassed:
R
Press the
; button (labeled Status) on the touchpad.
Touchpads with displays list bypassed sensors or
zones.
Checking the Status of Your
System
Checking the system status means finding out about the
current condition of your system. This includes finding out
if any sensors are open or currently bypassed, whether or
not the AC power and backup battery are okay, the nature
of the most recent alarm, and more, depending on the fea-
tures in use and the equipment in your system.
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Panic Alarms
8
Check the system status if:
R
Your system sounds trouble beeps (five short beeps
every minute).
R
Your touchpads display, “Zones,” “POLICE,”
“AUXILIARY,” or “FIRE.”
R
Your touchpads display, “Press Status” or a
blinking
>
.
R
The green READY light on fixed display touchpads is
off.
Short System Status
A Short Status indicates the current arming level, sensor
status (whether open or bypassed), low battery, supervi-
sory, AC power or backup battery failures.
To get a Short System Status:
R
Press
; .
The system sounds beeps according to the current
arming level. (One for Level 1, two for Level 2, three
for Level 3.)
Touchpads display the status information, for exam-
ple:
“System is OK,” or “SENSOR 02 OPEN.”
If an alarm or system trouble condition has occurred, it is
displayed on a touchpad the first time you perform a Short
or Full Status check. Performing a system status check a
second time displays the system status including any trou-
ble conditions.
If any alarm or system trouble is active, it continues to
show up in every status check until the system is disarmed.
Full System Status
A Full Status combines the Short Status information with
added details about specific system features.
To get a Full System Status:
R
Press
; + ; . Interior sirens sound beeps according
to the current arming level. Touchpads display the sta-
tus information, for example, “SENSOR 03
BYPASSED,” “SYSTEM BATTERY IS OK,” or “AC
POWER IS OK.”
Ìi
A Full System Status is not available from the fixed
display touchpad.
System Alarm Sounds
The sirens and touchpads in your system emit alarm
sounds whenever an alarm occurs, either by a sensor or
panic button activation. Each type of alarm sounds and
reacts differently when activated, as described in the fol-
lowing table.
Panic Alarms
Panic alarms are easily activated from any touchpad to
quickly alert the central monitoring station to a Fire,
Police, or Auxiliary emergency. A panic alarm can be acti-
vated at any time, regardless of the current arming level:
1—OFF, 2—STAY, or 3—AWAY.
This system is designed to inform a central monitoring sta-
tion of the nature of the emergency so the correct person-
nel can be dispatched immediately.
Fire Panic
The Fire panic alarm sounds from all interior and exterior
sirens. On monitored systems, the central monitoring sta-
tion responds by calling the fire department.
To activate a Fire panic alarm from a touchpad:
R
Press and hold both Fire buttons for 2 seconds.
Police Panic Alarm
The Police panic alarm sounds from all interior and exte-
rior sirens, scaring off any intruder and alerting neighbors
to the trouble. On monitored systems, the central monitor-
ing station responds by calling the police.
To activate a Police panic alarm using a
touchpad:
R
Press and hold the Police button(s) for 2 seconds.
To activate a Police panic alarm from a keychain
touchpad*:
R
Press and hold the Lock and Unlock buttons at the
same time for 2 seconds.
* The installer must configure the Police panic alarm
to work this way.
Auxiliary Panic Alarm
The Auxiliary panic alarm sounds from interior sirens
only. It is typically set up by your security dealer, based on
your specific needs. On monitored systems, the central sta-
tion responds by calling the service or agency you speci-
fied through your dealer.
Type of Alarm Alarm Sound
Fire Repeating series of three beeps
Police Continuous tone
Auxiliary Rapid beeps
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Access Codes
9
To activate an Auxiliary panic alarm from a
touchpad:
R
Press and hold the Auxiliary button(s) for 2 seconds.
Siren Time-out
If the system is not disarmed after an alarm, the sirens will
continue to sound until the time-out period is reached. The
time-out period can be programmed only by your installer
or dealer.
Even though reaching the end of the time-out period stops
the sirens, if your system is monitored, the central station
will consider the alarm in progress until the system is man-
ually disarmed.
Access Codes
The system requires a valid access code before it will pro-
cess most commands. The Appendix A User Sheets pro-
vide a location for you to record the System Master and
User codes.
System Master Code
There is one System Master code. The System Master
code is used to enter the programming menus for your sys-
tem. The default System Master code is
 . It is
important that you change the default code and record the
new code in the Appendix A User Sheets.
To change the System Master Code:
1. Enter the programming menus by pressing
 + the
current System Master Code.
2. Press
 .
3. Enter the desired 4-digit System Master Code, then
press
< .
4. Press
; +  + < to exit the programming menus.
Regular User Codes
There are 16 Regular User codes which act like keys to
arm and disarm the system. If necessary, they can be
assigned to neighbors, babysitters, or repair persons for
temporary use. Regular user codes can be changed in the
programming menus and are easily deleted from the sys-
tem when no longer necessary.
Good User Code Hygiene
To preserve the integrity of your system, keep user codes
confidential and delete extra codes as soon as they are no
longer needed.
We recommend that you avoid using obvious code patterns such
as  or  ,  ,etc.
Using the Programming Menus
Some system settings can be changed by you, the user,
while other settings must be changed by the installer.
To change system settings, you’ll use the System Master
code to enter a series of programming menus. Appendix C
gives a detailed explanation of how to use the menus or, if
desired, how to use programming shortcuts.
Programming Access Codes
User codes can be given certain attributes which determine
whether the user can bypass a sensor or perform system
tests.
Changing a User Code
To change or assign a user access code:
1. Enter the programming menus by pressing
 +
System Master Code.
2. Press
 nn  where nn is user 00 through 15.
3. Enter the desired 4-digit code, then
< .
4. Press
; +  + < to exit the programming menus.
Ìi
The system will not accept the same code for two
different users.
Erasing a User Code
When a code is deleted from the system, that code no
longer acts as a key for operating the system in any man-
ner.
To erase a user code:
1. Enter the programming menus by pressing
 +
System Master Code.
2. Press
 n n  where nn is user 00 through 15.
3. Enter the System Master code, then
< .
4. Press
; +  + < to exit the programming menus.
Assigning the Direct Bypassing Attribute
Direct Bypassing is a user code attribute that allows the
user to bypass open sensors. If the user code does not have
this attribute turned on, the user will not be able to bypass
sensors directly.
To assign Direct Bypassing to a user:
1. Enter the programming menus by pressing
 +
System Master Code.
2. Press

n n

where nn is user 00 through 15.
3. To turn Direct Bypassing
R on, press
 + < .
R off, press
 + < .
4. Press
; +  + < to exit the programming menus.
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Setting the Time and Date
10
Assigning the System Test Attribute
System Tests is a user code attribute that allows the user to
perform system tests. If the user code does not have this
attribute turned on, the user will not be able to perform
phone or sensor tests.
To assign the System Testing to a user:
1. Enter the programming menus by pressing
 + Sys-
tem Master Code.
2. Press
 n n  where nn is user 00 through 15.
3. To turn System Testing:
R
on, press
 + < .
R
off, press
 + < .
4. Press
; +  + < to exit the programming menus.
The Touchpad Tamper Feature
The installer can program your system to send a Police
alarm in the case of possible touchpad tampering.
If more than 40 keys are pressed when the system asks for
a code, and those keystrokes are not part of a valid access
code, a siren will sound. See “Touchpad Information” in
Appendix A to determine if this feature is enabled for your
system.
Setting the Time and Date
Although the installer usually sets the time and date at the
time of installation, the user can change it when necessary.
See Appendix C, “Programming Your System” for more
detailed information on setting this feature.
To set the system time:
1. Enter the programming menus by pressing
 +
System Master Code.
2. Press
 .
3. Enter the correct time in 24-hour format (4 digits),
then press
< .
For example, if the current time is 7:23 a.m., press

 + < .
4. Press
; +  + < to exit the programming menus.
To set the system date:
1. Enter the programming menus by pressing
 +
System Master Code.
2. Press
 .
3. Enter the current date as 6 digits (mm/dd/yy) then
press
< .
4. Press
; +  + < to exit the programming menus.
Adjusting System Sounds and
Touchpad Brightness
Arming Your System Silently
Use the Silent Arming feature to arm your system without
disturbing people throughout the house with arming status
beeps. There are two methods for implementing Silent
Arming:
R
Silent on Demand (User presses
 before arming.)
R
Arming Always Silent (Silent Arming feature on).
Regardless of the method employed, when Silent Arming
is in effect, no Exit beeps sound.
Ìi
Protest beeps will always sound when bypassing a
sensor.
Silent Arming on Demand
Pressing
 before arming silences arming status beeps
from touchpads and interior sirens.
To use Silent Arming on demand:
1. From any touchpad, press
 .
2. Within 4 seconds enter:
 + Code or  + Code.
Arming Always Silent
Turning this feature on in the programming menu means
that the status beeps that come from touchpads and interior
speakers while arming will always be silent. You will not
have to enter
 before arming, as with Silent Arming on
Demand.
See Appendix C, “Programming Your System” for more
detailed information on setting this feature.
To enable Silent Arming:
1. Enter the programming menus by pressing
 + System Master Code.
2. Press
 +  .
24-H our Form at
6:00 am
7:00 am
8:00 am
9:00 am
10:00 am
11:00 am
00:00
01:00
02:00
03:00
04:00
05:00
=
=
=
=
=
=
Midnight
1:00 am
2:00 am
3:00 am
4:00 am
5:00 am
06:00
07:00
08:00
09:00
10:00
11:00
=
=
=
=
=
=
12:00
13:00
14:00
15:00
16:00
17:00
=
=
=
=
=
=
Noon
1:00 pm
2:00 pm
3:00 pm
4:00 pm
5:00 pm
18:00
19:00
20:00
21:00
22:00
23:59
=
=
=
=
=
=
6:00 pm
7:00 pm
8:00 pm
9:00 pm
10:00 pm
11:59 pm
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Notification by Pager
11
3. To turn Silent Arming:
R
on, press
 + < . No system status beeps will
sound while arming.
R
off, press
 + < . System status beeps will
sound from touchpad while arming.
4. Press
; +  + < to exit the programming menus.
Adjusting the Touchpad Beeps
The frequency or pitch of chime and trouble beeps from
each fixed display touchpad can be adjusted individually
to a more desirable or distinct tone.
Chime and trouble beep tones sound using the default fre-
quency during, or within 15 seconds of, any button activity
at that specific touchpad.
To change status tone pitch:
1. Press and hold the
; and  until you hear a steady
tone, then release the buttons.
2. Press and hold
 to lower the pitch or press and hold
 to raise the pitch.
3. Release the button when the desired pitch is heard.
After about 10 seconds of no touchpad activity, the steady
tone stops sounding.
Adjusting the Touchpad Display
Brightness
You may want to change the brightness of a touchpad dis-
play based on its location in a building or room. For exam-
ple, dim the touchpad display in a bedroom or enhance a
display near a window.
Changing the touchpad display affects only the touchpad
currently being used.
To change touchpad display brightness:
1. Enter the programming menus by pressing
 + System Master Code.
2. Press
 +  .
3. Select a brightness level:
R
 + < Off
R
 + < Low
R
 + < Medium
R
 + < High
4. Press
; +  + < to exit the programming menus.
After dimming the display, pressing any button momen-
tarily returns the display to full brightness. After 15 sec-
onds without touchpad activity, the display returns to the
set dimmed level. If an alarm occurs while the display is
dimmed, it automatically returns to the full brightness
level and stays that way until you disarm your system.
Notification by Pager
Your system can notify up to three different pager phone
numbers to report system events. The installer can pro-
gram any pager to receive pages for one or more of the fol-
lowing groups:
R
High Level Reports, which includes the following
reports:
– Sensor alarms – Bus failures
– Sensor Tamper – No activity alarm
– Sensor Restores – Fire panic
– Phone test – Police panic
– Receiver failure – Auxiliary panic
– Receiver jam – Duress alarm
– Touchpad tamper
R
Low Level Reports, which includes the following
reports:
– Bypass sensors – AC power fail
– Sensor Low battery – CPU low battery
– Sensor Supervisory – Auto phone test
– Sensor Trouble – CPU back in service
– Phone test – Phone Failure
– Touchpad supervisory – Event buffer full
– Touchpad low battery
– Force armed(reports when a user bypasses sensors
while arming system)
R
Opening and Closing reports
R
Latchkey Paging
Pager Messages
When an event is reported on a numeric pager, the follow-
ing information is included:
Although all three types of information can be reported on
your pager, your pager service determines how the infor-
mation will actually appear.
Sensornum berorusernum ber
Eventcode L a s t fo u r d ig its o f c e n tra l
station accountnum ber
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Opening and Closing Reports
12
Event Code in Page
This part of the page let’s you know what has happened.
Sensor Number or User Number in Page
This part of the page let’s you know who or what is caus-
ing the event.
Account Number in Page
This part of the page let’s you know where the event is
occurring.
Some pager providers transmit only numbers and not
alpha-characters. If your account number contains alpha-
characters, check with your provider to see exactly how
your account number will appear on your pager.
Streamlining the Page
If you feel that it is not necessary to see your account num-
ber with each page from your system, you may elect to
have the Streamlining feature turned on. Your page will
contain only an event code (Table 1) and a sensor or user
number (Table 2).
Ask your dealer or installer if you would like the Stream-
line feature turned on.
Sample pager message
with the Streamline fea-
ture turned on
Opening and Closing Reports
The Opening and Closing Reports feature allows up to
three users (with pagers) and the central station to be noti-
fied whenever the system is armed or disarmed. Refer to
the Appendix A User Sheets to see which pagers have
been set up to receive a page for this feature.
The Opening and Closing Reports feature can be enabled
only by the installer.
If the feature is on, users with pagers will receive:
R
an Opening Report page every time the system is dis-
armed:
111 for Level 1—OFF, and the user code entered.
R
a Closing Report page every time a user arms the sys-
tem:
222 for Level 2 or 333 for Level 3, and the user code
entered.
See “Notification by Pager” for more information on pag-
ing reports.
Latchkey Paging
The Latchkey paging feature allows up to three users (with
pagers) to be notified when the system is disarmed. Latch-
key pages do not report to the central station. This feature
is useful when you’re at work and would like to be noti-
fied when your daughter or son arrives home and disarms
the system.
The Latchkey paging feature can be enabled only by the
installer.
Refer to the Appendix A User Sheets to see which pagers
have been set up to receive a Latchkey page.
Code Indicates
009 A sensor has been restored to its non-alarm
state
1 1 1 System has been disarmed
1 1 8 System trouble has been fixed
1 1 9 System alarm condition has been cancelled
222 System armed to Level 2
333 System armed to Level 3*
* If the user arms the system to level 3 (AWAY) the pager will
report that the system was armed to level 3 (333). However, if
the Auto Stay Arming feature is enabled and the user does not
exit the premises, the arming level will revert to level 2 (STAY)
without notifying the pager.
555 System phone test
888 System has a trouble condition
999 System is in alarm condition
Code Indicates
000 System event not caused by a sensor or
user
001 —024 Sensor numbers 1 through 24
600 —615 User codes 00 through 15 used
678 System Master code used
679 Installer code used
680 Dealer code used
697 Quick Arm used
698 Keyswitch sensor used
699 System armed itself because it is being
serviced or powered-up
Code Indicates
XXXX 4-digits of account number
Sensornum berorusernum be
r
Eventcode
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No Activity Feature
13
Only Latchkey-designated user codes can cause a Latch-
key page to be sent. By default, this includes the first 5
Regular User codes. If you’d like more user codes to be
included, contact your installer.
Preparing the system to send a Latchkey page:
R
Arm the system, then press
 . Touchpads display
briefly: “Pager on,” or “LATCHKEY PAGER ON.”
To send a Latchkey page:
R
Latchkey-designated user disarms the system.
Users with pagers will receive a message containing
111 and the user code entered to disarm the system.
Ìi
If you have the Opening and Closing Reports feature
turned on, you’ll receive a page every time someone
disarms the feature, not just Latchkey-designated
user codes.
No Activity Feature
The system can monitor the activity in your home and
automatically call for help if normal activities are not
detected within a defined period of time.
Ìi
This feature is not active in Level 3—AWAY.
For example, if someone falls and can’t move, the system
will detect that normal activities, such as opening doors
and windows, have not occurred for a predetermined. No
Activity time.
The system sounds an auxiliary alarm to let you know
there may be a problem. If all is well, you can stop the
siren by disarming your system. If no one disarms the sys-
tem for 5 minutes, your system callsthe central monitoring
station. The central monitoring station will send emer-
gency personnel to the premises to check out the situation.
Refer to the Appendix A User Sheets to see if the No
Activity feature is currently available to you and the dura-
tion of the No Activity setting. If the feature is not cur-
rently available to you, contact your installer.
Using the Panel Download Feature
To download to the panel is to replace the old information
in it with new information. Downloading is performed
only by your dealer using ITI software specifically
designed for this panel.
Turning the Download feature on allows the dealer remote
access to your panel in order to:
R
Update your account.
R Back up data from your panel.
R Allow your dealer to quickly implement requested
programming changes.
To enable/disable the Panel Download setting:
1. Enter the programming menus by pressing
 + System Master Code.
2. Press
 +  .
3. To turn Downloading:
R
on, press
 + < . The dealer will be able to
access your system remotely if necessary.
R
off, press
 + < . The dealer will not be able to
access your system remotely.
4. Press
; +  + < to exit the programming menus.
System Information
There is information about your system that is useful to
know. This includes the factory code, the system number,
and the system level.
After identifying the information for your system, make a
note of it in the Appendix A User Sheets.
To identify system information:
1. Enter the programming menus by pressing
 + System Master Code.
2. Press
 until the touchpad displays “System ID,” or
SYSTEM VERSION,” then press < .
R
The first information displayed is the factory
code. For example, “FACTORY CODE nnn *
nnnn,” or “F nnn –

nnnn.”
R
Press
 to display the system number. For exam-
ple, “N – nnnnnnn,” or “SYSTEM NUMBER *

nnnnnnn.”
R
Press
 to display the system level. For exam-
ple, “L nnnn,” or SYSTEM LEVEL nnnn.”
3. Press
; +  + < to exit the programming menus.
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Testing the System
14
Testing the System
The system contains a test mode that allows you to test
sensors and panic signals without creating false alarms.
Test your system weekly, by following the instructions in
this section carefully.
Automatic Test Features
Your security system conducts routine tests, checking for
problems like power failures, low batteries, sensors that
aren’t working, and communication trouble with the cen-
tral monitoring station.
When your system detects a problem, trouble beeps sound
to alert you. See “Troubleshooting” for an explanation of
the causes of trouble beeps and what you can do to fix the
problem.
Manual Tests
The automatic tests your system performs provide con-
tinuing reassurance that it is working properly. There are
also weekly system tests you can do yourself as an added
safeguard. Taking time to do these tests will familiarize
you with your system and alert you to anything unusual,
such as cut phone lines or sensors that have been tampered
with.
The ability to conduct sensor and phone tests is a code
attribute given per User code. Check the Appendix A User
Sheets to see which access codes have the ability to con-
duct these tests.
Sensor Test
This test verifies that the sensors in your system are oper-
ating correctly.
To initiate a sensor test
1. Press

+ Code +

. Touchpads display, “Press Sta-
tus. System Armed to Sensor Test,” or “*SENSOR
TEST nn MINUTES LEFT.” When less than 5 min-
utes remain to the Test Mode time, the system sounds
a short beep every 60 seconds.
2. Use the procedures listed in Table 1 to test the indi-
vidual sensors.
3. If you need more time to complete testing, restart the
timer by pressing

+ Code +

.
4. Check to see that all sensors have been tested by
pressing
; . Touchpads display a list of untested sen-
sors.
5. You will know that you have finished testing when
touchpads display, “SENSOR TEST OK” or “ZONES
ALL TESTED.”
6. Disarm to Level 1 to exit Test Mode.
Phone Communication Test
The purpose of this weekly test is to verify that the con-
nection between the central monitoring station and your
system is working properly.
Most phone tests take only a few minutes, however, your
system will try for up to 15 minutes to establish a connec-
tion.
After the test has started, the arming level can be changed
to Level 2—Stay or Level 3—AWAY.
To perform a phone communication test:
1. Contact the central monitoring station to inform them
that you want to test the phone communication of
your system.
2. Disarm the system.
3. Press
 + System Master Code +  . The touchpad
displays, “System Armed to PHONE TEST,” or
“
>
PHONE TEST.”
On fixed display touchpads:
After the phone test is complete, the touchpad dis-
plays “PHONE TEST OK.” Press
; .
R
If the phone test is successful, the touchpad dis-
plays “System Phone Test Alarm Memory” or
“Phone Test Memory” briefly, then returns to a
normal text display. Press
; a second time and
the touchpad displays “System is OK.”
R
If the phone test is unsuccessful, the touchpad
displays “Memory Test Phone” briefly, then
“Alarm Memory Phone Failure.”
On alphanumeric touchpads:
R
If the phone test is successful, the touchpad dis-
play returns to a normal text display.
R
If the phone test is unsuccessful, the touchpad
displays “SYSTEM PHONE TEST ALARM,”
then, “MEMORY,” and finally, “PHONE FAIL-
URE ALARM MEMORY.”
If a phone test is unsuccessful, check to see if you hear a
dial tone from phones in the house. Call your dealer if you
hear a dial tone, but your phone test is unsuccessful.
Testing Sirens
The purpose of this weekly test is to verify that the panel is
activating sirens with the appropriate warning sounds.
To perform an alarm siren warning sound test:
1. Contact the central monitoring station to inform them
that you will be activating alarms and they should not
dispatch authorities.
2. Activate alarms of each type (fire, police, auxiliary),
one at a time.
3. Listen for the appropriate siren sound when each
alarm is activated (see the “Alarm Sound” table).
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Testing the System
15
.
Table 1. Testing Sensors and Zones
Device Test Procedure Touchpad Result
Touchpads Send a:
R Police panic alarm,
R Fire panic alarm, and
R Auxiliary panic alarm.
R Touchpad Panic POLICE OK
R Touchpad Panic FIRE OK
R Touchpad Panic AUXILIARY OK
R POLICE PANIC OK
R FIRE PANIC OK
R AUXILIARY PANIC OK
Wireless Touchpads Press the Bypass key.
R Zones nn OK
R Touchpad nn OK
Keychain Touchpads Press and hold Lock and Unlock simultaneously for 3
seconds.
R Zones nn OK
R SENSOR nn OK
OR
R Touchpad Panic POLICE OK
R POLICE PANIC OK
Panic buttons Press and hold the appropriate panic button(s) for 3 full
seconds.
R Zones nn OK
R SENSOR nn OK
Door/window sensor Open the secured door or window.
R Zones nn OK
R SENSOR nn OK
Smoke detector Press and hold the test button until the system sounds
transmission beeps.
R Zones nn OK
R SENSOR nn OK
Motion detector Avoid the motion detector’s view for 5 minutes, then
enter its view.
R Zones nn OK
R SENSOR nn OK
Rate-of-Rise Heat
Detector
(Not UL investigated)
Rub your hands together until warm, then place one
hand on the detector for 30 seconds.
R Zones nn OK
R SENSOR nn OK
Shock sensor
(Not UL investigated) Tap the glass twice, away from the sensor. Wait at least 30 seconds before testing again.
R Zones nn OK
R SENSOR nn OK
Glass guard sensor
(Not UL investigated) Tap the glass 3 or 4 inches from the sensor.
R Zones nn OK
R SENSOR nn OK
Freeze sensor
(Not UL investigated) Apply an ice cube wrapped in plastic to the sensor.
Do not allow the sensor to get wet.
R Zones nn OK
R SENSOR nn OK
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Troubleshooting
16
Troubleshooting
Your security system uses a variety of different alarm
sirens, status beeps, and trouble beeps to communicate
with you. The next few pagesdescribe the different sounds
and what they mean. Try to familiarize yourself with the
differences. You will hear some sounds each time you tell
your security system to do something, like arm or disarm.
Some sounds you will hear only when there is a problem
with the system, like a low battery. Other sounds you will
only hear in an emergency. Getting to know your system
sounds allows you to react quickly and appropriately.
Trouble Beeps and Trouble Messages
Trouble beeps are a series of five short beeps, once a
minute. When your system detects a problem, it lets you
know by sounding trouble beeps from touchpads and
sirens, and by trouble messages on touchpad displays.
Table 2 lists the causes of trouble beeps, the visual display
you can expect to see, and possible solutions for the trou-
ble condition.
Silencing Trouble Beeps
If possible, correct the situation which is causing the trou-
ble beeps. If this is not possible, call for service. If the
problem is not corrected, trouble beeps and messages start
again 4 to 10 hours later.
To stop trouble beeps:
R
Perform a system status check by pressing
; on a
touchpad,
R
Change the arming level.
Table 2 describes the conditions under which trouble
beeps occur and when they begin.(These sounds are heard
from interior sirens and touchpads if available.)
Frequently Asked Questions
Q. I can’t arm my system.
A. Try the following:
R
If arming to Level 2—STAY or Level 3—AWAY,
make sure all monitored perimeter doors and
windows are closed.
R
Press
; for a system status and for clues to the
problem.
R
Call your security dealer.
Q. I cannot bypass a sensor: my alphanumeric touchpad
displays “INVALID” and my fixed display touchpad
sounds a single, long beep.
A. Possible explanations include:
R
The sensor you’re trying to bypass may not be
active in the current arming level. For example,
an interior motion detector will not be active in
Level 2—STAY.
R
Some sensors can be bypassed only in certain
levels. For example, motion sensors in Level 3—
AWAY.
R
You may be trying to bypass a 24-hour sensor
than cannot be bypassed, such as a smoke detec-
tor.
Q. I can’t arm my system to Level 3—AWAY.
A. If a delay door is open while you’re trying to arm the
system to Level 3, the system will arm to Level 2
instead. Close the delay door, arm the system to Level
3, then exit through a delay door.
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Troubleshooting
17
Table 2. Causes of Trouble Beeps
Touchpad Feedback
After Pressing
;
Trouble Condition
AC POWER FAILURE The panel power transformer may be unplugged or there may be an AC power outage. If the
transformer is plugged in, check the circuit breaker or fuse that controls that outlet.
The backup battery will take over, but if AC power is not restored within 15 minutes, the system
will alert you and the central monitoring station (if your system is monitored). It reports again
when power is restored.
LOW BATT The power in the emergency backup battery is low and must be recharged or replaced. If AC power
is out, the security system may shut down once the battery is below the operating level. When AC
power is restored, the panel will recharge the battery. If the trouble condition exists more than 24
hours after AC power is restored, call your security dealer for service.
SENSOR SUPERVISORY There is a problem with how the sensor is communicating with the panel.
1. Test the sensor as described in “Sensor Test.”
2. If the sensor does not test OK, call your security dealer for service.
SENSOR TROUBLE A sensor may have an internal problem or a fire/smoke sensor may not have properly reset after
activation, or the sensing chamber may be dirty or partially obstructed.
1. Test the sensor as described in “Sensor Test.”
2. If testing the sensor does not clear the trouble condition, call your security dealer for service.
SENSOR XX LOW
BATTERY A sensor has a low battery.
1. Disarm the system.
2. Remove the sensor cover. If the battery is an Alkaline AAA or AA, change the battery(s). If the
battery is any other type, call your security dealer for service.
SENSOR XX TAMPER A sensor cover is off or open. Secure the cover and trip the sensor to clear the tamper condition.
PHONE FAILURE
TROUBLE The system can’t communicate with the central monitoring station. The system tries to report to the central station three times before indicating Phone Failure Trouble, then makes five more reporting
attempts.
1. Make sure the panel is connected to the special phone jack installed by your security dealer.
2. Disconnect the panel from the special phone jack and check phones for dial tone. If you hear a
dial tone, call your security dealer for service. If you don’t hear dial from any phones, telephone
service in your area may be out.
Phone Failure Trouble takes precedence over other system problems, so you must clear the Phone
Failure message (by disarming the panel) before you’re able to see other system messages.
RECEIVER
INTERFERENCE or
RECEIVER FAILURE
There is a receiver failure or receiver interference problem. Call your security dealer for service.
MEMORY FAILURE or
all text is lit on a fixed
display touchpad
There is a system memory failure. Call your security dealer for service.
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Appendix A: User Sheets
18
Appendix A: User Sheets
It contains specific information about the setup of your
system. The User Sheets should be completed by the
installer and the user.
Account Number
My central station account number is:
______________________________________________
System Sensors
Record the sensor number and name in the table below.
Indicate whether it is a:
R
hardwired sensor (HW),
R
wireless sensor (WL),
R
or touchpad (TP).
User Codes
The tables below provide space for you to record user
codes and the attributes of each. If you would like the
Latchkey attribute changed for any code, contact your
dealer.
BUser can bypass sensors.
LUsers can send Latchkey pages.
SUser can perform system tests.
Defaults are indicated by á
No. Sensor Name HW / WL / TP
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
B L S Code
System
Master
áN/A á(Default: 1234)
00 á
01 á
02 á
03 á
04 á
05
06
07
08
09
10
11
12
13
14
15
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