ITI Commander 2000 Service manual

Installing the Panel ........................................................ [1]
Mounting the Panel ................................................. 1
Running Wire to the Panel...................................... 2
Connecting Devices to the Panel............................. 2
Connecting the Panel to the Phone Line ................. 4
Installing and Replacing Backup
Batteries................................................................... 6
Installing the Battery Door...................................... 6
Plugging In the Panel .............................................. 7
Adjusting the Panel Speaker Volume...................... 7
Programming the Panel................................................. [8]
Using Access and Programming Codes.................. 8
Entering and Exiting Program Mode ...................... 9
Selecting Communication Locking......................... 9
Clearing Memory .................................................. 10
Programming System Devices.............................. 10
Programming Panel Configuration Options.......... 12
Programming from the Magic Key....................... 12
Reviewing Panel Configuration Options............... 13
Programming Upper Sensors ................................ 13
Programming Feature Numbers............................ 14
Requesting CS-4000 Programming....................... 14
Installing Wireless Devices.......................................... [15]
Installing Wireless Sensors.................................... 15
Installing X-10 Lamp Modules.............................. 15
Testing the System........................................................ [15]
Testing Sensors...................................................... 15
Testing Phone Communication ............................. 16
Testing Central Station Communication .............. 17
Appendix A: System Planning Worksheets............... [19]
Appendix B: Programming Tables............................. [21]
Appendix C: Command Summary............................. [25]
User Command Summary ..................................... 25
Program Mode Command Summary..................... 26
Appendix D: Troubleshooting..................................... [29]
Interactive Technologies, Inc.
2266 North Second Street
North Saint Paul, MN 55109
612/777-2690
Document Number 46-586 Rev. C
®
INSTALLATION INSTRUCTIONS
This document describes the procedures necessary for an experienced installer to install this panel. Refer to the
Commander 2000 Reference Manual (86-001-ITI) if you need more detailed information.
R

General notices:
This manual may refer to products that are announced but are not yet available.
If you experience trouble with this equipment, please contact:
Interactive Technologies, Inc.
2266 North 2nd Street
North St.Paul, MN 55109
for service and repair information. The telephone company may ask you to disconnect this equipment from the network until
the problem has been corrected or until you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to
state tariffs.
Trademarks:
ITI and Commander are registered trademarks of Interactive Technologies, Inc. X-10 is a registered trademark of X-10 (USA), Inc.

Pa
g
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Installing the Panel
Installation
Instructions
Installing the Panel
This section describes how to install the system and related
hardwire devices. Plan out your system before beginning
the installation, using the worksheets provided in Appendix
A.
Mounting the Panel
The panel can be mounted on a sheet-rock wall, but depend-
ing on the mounting surface, you may need additional
mounting hardware.
WARNING: Do
not disassemble the panel or you may
damage the panel or the mounting area.
To mount the panel on a wall:
1) Loosen the two screws on the bottom of the panel until
you can slide the battery door down and out (see Figure
1). Two full turns should be enough to allow you to
remove the battery door without removing the screws
completely.
Figure 1. Loosen the two battery door screws
P
OWER
READY
STAY
A
WAY
N
O
D
ELAY
T ROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
BATTERY DOOR SCREWS
8333G78B.DS4
2) Remove the battery bucket from the panel by removing
the screw securing it on the right side (see Figure 2).
CAUTION: If batteries are in the battery bucket, make
sure that the exposed ends of the red and
black leads do not touch each other.
3) Hold the panel upside-down against the wall at the
desired height and location (see Figure 3). If you plan
on attaching the Slim Line Hardwire Interior Siren (60-
483) to the right side of the panel, you will need at least
33/4inches to the right of the panel.
Figure 2. Remove the battery bucket screw
4) Mark the location of the mounting keyholes.
Figure 3. Mark Mountin
g
Keyhole Locations
5) Install the appropriate mounting hardware at the two
locations you just marked and hang the panel right side
up on the screws just installed.
6) Mark the two lower mounting keyholes, then remove
the panel.
7) Install the appropriate mounting hardware. Do not
tighten the lower mounting screws completely at this
time.
8) Hang the panel on the four screws.
POWER
R
EADY
S
TAY
A
WAY
N
O
D
ELAY
T
ROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
BATTERY BUCKET
SCREW
8333G14A.DS4
P
OWER
R
EADY
S
TAY
A
WAY
N O D ELAY
TROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
MOUNTING KEYHOLE LOCATIONS
8333G16A.DS4

Pa
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Installing the Panel
9) Gently tighten the lower screws to secure the panel to
the wall.
10) Insert the Quick Reference Card into the space at the
top, back side of the panel (see Figure 4). Make sure
that the “TEST WEEKLY” tab on the card is facing
out. Also, remember to fill this card out when the
install is complete.
Figure 4.
Quick Reference Card Location
Running Wire to the Panel
You must run wire from the panel to phone, power, and
hardwire devices. Do not run wires near fluorescent lighting
or parallel to AC power lines.
To run wires to the panel’s wire access area:
1) Drill holes for the necessary wire runs in the wall, at
the back of the wire access area (see Figure 5).
2) Run the appropriate wire between each hardwire
device and the panel.
3) Feed wires through the holes just drilled in the panel’s
wire access area.
4) Mark each wire run so that you know which wires are
for each device.
5) Tie-wrap or secure the wires to a solid structure when-
ever possible.
Figure 5. Panel Wire Access Area
Connecting Devices to the Panel
Refer to the wiring diagram on the back cover of this man-
ual for basic wiring. Wire the following devices to the sys-
tem, as necessary:

Hardwire sensors

Hardwire sirens and/or piezos

AC Power Transformer
For detailed information on installing peripheral and hard-
wire devices, see the Commander 2000 Reference Manual
and the installation sheets that accompany each device.
Refer to Table A.2 to calculate the hardwire device limit for
the system.
Connecting Hardwire Sensors to the
Panel
The panel has one hardwire input for wiring hardwire sen-
sors to the panel. You can use either a normally open or nor-
mally closed configuration. Both configurations require a
4.7k ohm end-of-line (EOL) resistor as the last device for
circuit supervision.
Normally open contacts are wired in parallel (see Figure 6),
while normally closed contacts are wired in series (see Fig-
ure 7).
Figure 6. Wiring Normally Open Contacts in
Parallel
P
OWER
READY
S
TAY
AWAY
NODELAY
T ROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
QUICK REFERENCE CARD
8333G29A.DS4
P
OWER
READY
S
TAY
A
WAY
N O D ELAY
TROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
WIRE ACCESS AREA
8333G17A.DS4
USE EITHER SINGLE CONTACT OR MULTIPLE
CONTACT SERIES WIRING BUT NOT BOTH
(SHOWN IN CLOSED ALARM STATE)
8333G20A.DS4
4.7k Ohm EOL
RESISTOR 49-365
S
INGLE CONTACT
MAGNET
4.7k Ohm EOL
RESISTOR 49-365
MULTIPLE CONTACTS
IN PARALLEL

Installing the Panel
Pa
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Figure 7. Wiring Normally Closed Contacts in
Series
Connecting Hardwire Sirens and Piezos
to the Panel
Sirens produce alarm sounds and piezos produce status
sounds in areas of the premises where the panel speaker can-
not be heard. The only restriction to the number of sirens
and piezos that can be wired to the panel is the 290 mA max-
imum current draw. Refer to Table A.2 for the hardwire
devices you have selected for this installation and the cur-
rent draw of each device.
Figures 8, 9, 10, and 11 show how to wire the Slim Line
Hardwire Interior Siren and Piezo, the Hardwire Interior
Siren and Piezo, the Piezo Status Beeper, and the Hardwire
Exterior Siren, respectively.
Figure 8. Wiring the Slim Line Hardwire Interior
Siren and Piezo
Figure 9. Wiring the Hardwire Interior Siren and
Piezo
4.7k Ohm EOL
RESISTOR
ITI PART NO.
49-365
MAGNET
GND INPUT
SINGLE CONTACT
MULTIPLE CONTACTS IN SERIES
USE EITHER SINGLE CONTACT OR
MULTIPLE CONTACT SERIES WIRING
BUT NOT BOTH.
10 11
8333G19B.DS4
SLIM LINE HARDWIRE
INTERIOR SIREN AND
PIEZO
60-483-01
12 13 14
8333G05
D.D
S
4
HARDWIRE INTERIOR SIREN
ITI PART NO. 60-278
BLACK
RED
8333G07A.DS4

Pa
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Installing the Panel
Figure 10. Wiring the Piezo Status Beeper
Figure 11. Wiring the Hardwire Exterior Siren
Connecting the Panel to the Phone Line
Connecting the Phone Cord to the Panel
The DB-8 cord provided with the panel is an 8-lead phone
cord with a modular plug. This cord lets the user unplug the
panel from the RJ-31X jack, to restore the premises phones
if the panelwill not release the phone line. This capability is
required by many local ordinances.
To connect the DB-8 cord to the panel:
1) Bend the ends of the terminal lugs on the DB-8 cord to
90° (see Figure 12).
Figure 12. Bend DB-8 Cord Lugs 90° Before
Connecting to Terminals
2) Connect the terminal lugs on the DB-8 cord to the
panel (see Figure 13).
Figure 13. Wiring DB-8 Cord to Panel
3) Wrap each end of the four extra wires with electrical
tape to insulate them, and tape them together in case
they are needed for future use.
Checking the Phone Line Polarity
Reversed polarity somewhere in the phone system is a com-
mon cause of phone problems. Checking phone line polarity
before making connections reduces the risk of such prob-
lems.
To check phone line polarity:
1) Locate the Telco protector block or network interface
where the telephone lines come into the premises. This
must be between the incoming phone line and the first
premises phone.
2) Using a digital voltmeter that measures DC volts, con-
nect the positive lead of the voltmeter to one terminal
on the Telco block. Connect the negative lead of the
voltmeter to the other terminal on the Telco block.
3) Mark the positive terminal on the Telco block (see Fig-
ure 14).
BLACK
PIEZO STATUS BEEPER*
ITI PART NO. 30-006
8333G08A.DS4
RED
12 13
HARDWIRE
EXTERIOR
SIREN
13-046
8333G09A.DS
4
BLACK RED
13 14 GREEN RED
BROWN GRAY
TT1R1R
8333G24A.DS4
15 16 17 18

Installing the Panel
Pa
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Figure 14. Checking Phone Line Polarity
If the voltmeter displays a positive voltage, the positive
terminal is connected to the positive lead of the voltme-
ter. Mark that terminal positive (+), (see A in Figure
14).
or– If the voltmeter displays a negative voltage, the posi-
tive terminal is connected to the negative lead of the
voltmeter. Mark that terminal positive (+), (see B in
Figure 14).
Connecting the Panel to the Incoming
Phone Line
Installing the RJ-31X jack (CA-38A in Canada) completes
the connection between the Telco block and the panel.
To connect the RJ-31X/CA-38A:
1) Mount the RJ-31X within reach of the DB-8 cord.
2) Run a 22-gauge 4-lead wire, a splice-wire which you
supply, from the Telco protector block to the RJ-31X
jack.
3) Connect the splice-wire to the RJ-31X jack as shown in
Table 1 and Figure 15.
Figure 15. Wiring the RJ-31X Jack
4) Disconnect the premises phone line’s positive and neg-
ative leads at the Telco protector block, which you
located in the previous procedure, “Checking Phone
Line Polarity” (see A in Figure 16). If there are multi-
ple phone lines at the Telco protector block, keep the
positive and negative leads grouped separately when
you disconnect (see B in Figure 16).
Figure 16. Disconnecting Premises Phones
5) Connect your splice-wire’s green and red leads to the
positive and negative Telco protector block terminals,
respectively (see A and B in Figure 17).
6) Connect your splice-wire’s black lead to the premises
phone’s positive wire(s), normally green (see C in Fig-
ure 17).
Table 1. Connecting the Splice-Wire to the RJ-31X
RJ-31X Terminals Splice-wire
Green Green
Red Red
Gray White or Yellow
Brown Black
(A)
TELCO
PROTECTOR
BLOCK
(B)
TELCO
PROTECTOR
BLOCK
PREMISES
PHONES
PREMISES
PHONES
DC VOLTS
+
DC VOLTS
-
MARK
THIS + MARK
THIS +
RED (+)
RED (+)
BLACK (-)
BLACK (-)
8333G01C.DS4
BRN GRY
GRN RED
RED
GRN
WHITE OR
YELLOW
BLACK
SPLICE
WIRE
8333G72A.DS4
(A)
TELCO
PROTECTOR
BLOCK
(B)
TELCO
PROTECTOR
BLOCK
+
-
PREMISES
PHONES
8333G73A.DS4

Pa
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Installing the Panel
7) Connect your splice-wire’s white/yellow lead to the
premises phone’s negative wire(s), normally red (see D
in Figure 17).
Figure 17. Wiring the RJ-31X Jack’s Splice-wire
8) Check all premises phones for dial tone and dial-out
operation.
9) Plug in the DB-8 cord.
10) Check all premises phones again for dial tone and dial-
out operation. If the phones do not work properly, dou-
ble-check the polarity and wiring.
Installing and Replacing Backup
Batteries
The panel uses six NiCd backup batteries.
Note: Make sure the batteries are fully charged before
installing them (see Appendix D: Troubleshoot-
ing on page 29). Fully charged batteries are at
least 1.2 VDC per battery or 7.2 VDC for six bat-
teries.
To install backup batteries:
1) Disarm the system to level 1.
2) Remove the battery door and battery bucket from the
panel.
3) Verify all wiring at the panel and devices for correct
terminations. Refer to the back cover of this manual for
the system wiring diagram.
WARNING: If batteries are in the battery bucket, don’t
let the exposed ends of the red and black
leads touch each other. The batteries could
drain, the wires could heat up, and the bat-
teries could explode.
4) Connect the black wire from the battery bucket to
panel terminal 6 (GND).
5) Connect the red wire from the battery bucket to panel
terminal 7.
6) Install six of the appropriate AA batteries in the order
and direction shown in Figure 18.
Figure 18. Battery Polarity and Order of
Installation
7) Secure the battery bucket in the panel using the screw
removed earlier.
To replace backup batteries:
1) Disarm the system to level 1.
2) Remove the battery door from the panel.
3) Remove the backup batteries from the battery bucket,
in reverse order of the installation shown in Figure 18.
Then proceed to step 6 in “To install backup batteries”
on page 6 to complete the replacement.
Installing the Battery Door
Installing the battery door on the panel while in program
mode returns the panel to normal operation mode.
To install the battery door:
1) Position the battery door on the panel as shown in Fig-
ure 19.
2) Slide the battery door straight up until it fits squarely
on the panel.
3) Gently tighten the two screws loosened earlier to
secure the battery door.
4) Press the STATUS button.
The panel should announce,
Alarm system is OFF,
system battery is okay, AC power is okay
. If
you hear a trouble message, refer to Appendix D: Trou-
bleshooting on page 29.
TELCO
PROTECTOR
BLOCK
(C) (D)
RED
GRN
SPLICE
WIRE
GREEN
BLACK
RED
WHITE OR YELLOW
+
-
PREMISES
PHONES
8333G74A.DS4
(A) (B)
REDGRN
1
2
3
+
+
+
8333G28A.DS4
3
2
1

Installing the Panel
Pa
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Figure 19. Positioning the Battery Door
Plugging In the Panel
After you have made all the wiring and phone connections
to the panel and installed the backup batteries, plug in the
panel to power up the system and activate the backup batter-
ies.
To plug in the panel:
1) Plug the transformer into an outlet that is not controlled
by a switch.
The Power and Ready LEDs turn on, and the panel
announces,
System nn, sensor mm , where nn is the
software version number and
mm is the wireless sensor
capacity for the panel (from 01 to 17).
Note: The first time the panel is powered up, the sys-
tem sounds trouble beeps and all LEDs are on
steady, indicating that nothing has been pro-
grammed into memory yet.
If the Power and Ready LEDs are off and no voice
message is announced, unplug the transformer and
refer to Appendix D “Troubleshooting.”
Note: If the TROUBLE LED blinks, it may be because
the NiCd batteries are low. The batteries may
need to be charged for 24 hours. Although the
panel can charge low batteries, the TROUBLE
LED may blink for up to 24 hours while the batter-
ies are charging.
Note: If you’re installing NiCd batteries, make sure the
batteries are fully charged before installing them
(see Appendix D “Troubleshooting“). Fully
charged batteries are at least 1.2 VDC per bat-
tery or 7.2 VDC for six batteries.
2) Press STATUS to check the system’s condition.
3) Unplug the transformer, then remove the existing screw
securing the AC outlet cover.
CAUTION: Use extreme caution when securing the
transformer to a metal outlet cover. You
could receive a serious shock if the metal
outlet cover drops down onto the prongs
of the plug while you are securing the
transformer and cover to the outlet box.
4) Hold the outlet cover in place and plug the transformer
into the lower receptacle.
5) Use the screw supplied with the transformer to tighten
the transformer to the outlet cover.
Adjusting the Panel Speaker Volume
The panel speaker has eight volume levels for status sounds
and status messages. Alarm sounds and messages are always
at full volume.
To adjust the panel speaker volume:
 Press and hold COMMAND until the panel volume
reaches the desired level.
The panel repeats,
Hello … once for each of the eight
available volume levels. It starts at level 8 (full vol-
ume) and ends with level 1 (low volume). When the
volume reaches level 1, it returns to level 8.
P OWER
READY
STAY
A
WAY
N O D ELAY
T ROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
PLACE BATTERY DOOR IN THIS POSITION,
THEN SLIDE UP
8333G65B.DS4

Pa
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Programming the Panel
Programming the Panel
This section describes how to complete system configura-
tion programming, which is the basic information that deter-
mines how the system operates.
Note: User-updated information, such as the primary
access code, is set through user operations,
summarized in Appendix C, Table C.1 and
described in the
Commander 2000 Owner’s
Manual
.
Using Access and Programming Codes
This system has the following five codes:
 Primary access code
 Temporary access code
 Secondary access code
 Dealer programming code
 Installer programming code
Access Codes
The primary access code, temporary access code, and sec-
ondary access code let the user arm and disarm the system,
bypass sensors, and operate the system. The temporary and
secondary access codes cannot be used to change access
codes or direct bypass sensors.The primary and temporary
access codes can be changed from the panel. See Table C.1
for a summary of user commands or the Commander 2000
Owner’s Manual for details on using these codes.
The four available secondary access codes can only be set
from the CS-4000. Refer to “Requesting CS-4000 Program-
ming” on page 14 for the procedure to set these codes.
Programming Codes
The dealer programming code and installer programming
code allow two different service personnel entry into pro-
gram mode. The dealer programming code allows the dealer
to change all programmable values. The installer program-
ming code allows the installer to change all values, except
the dealer programming code and the primary phone num-
ber.
Table 2 shows the defaults for the codes used with the sys-
tem.
The dealer programming code and installer programming
code share the same default. The installer programming
code can never be changed from the default. If the dealer
programming code is changed from the default, the dealer
programming code and primary phone number are pro-
tected, but the installer can perform all other panel program-
ming.
WARNING: CommLock settings determine if the dealer
or the central station has control over an
account. Read “Selecting Communication
Locking” on page 9 before attempting to
program this panel. Also, check your com-
pany’s procedure for handling CommLock.
Table 2. Default Code Settings
Name of Code Default
Dealer Programming Code 4 3 2 1
Installer Programming Code 4 3 2 1
Primary Access Code 1 2 3 4
Secondary Access Code None
Temporary Access Code None