ITI Commander 2000 Service manual

Installing the Panel ........................................................ [1]
Mounting the Panel ................................................. 1
Running Wire to the Panel...................................... 2
Connecting Devices to the Panel............................. 2
Connecting the Panel to the Phone Line ................. 4
Installing and Replacing Backup
Batteries................................................................... 6
Installing the Battery Door...................................... 6
Plugging In the Panel .............................................. 7
Adjusting the Panel Speaker Volume...................... 7
Programming the Panel................................................. [8]
Using Access and Programming Codes.................. 8
Entering and Exiting Program Mode ...................... 9
Selecting Communication Locking......................... 9
Clearing Memory .................................................. 10
Programming System Devices.............................. 10
Programming Panel Configuration Options.......... 12
Programming from the Magic Key....................... 12
Reviewing Panel Configuration Options............... 13
Programming Upper Sensors ................................ 13
Programming Feature Numbers............................ 14
Requesting CS-4000 Programming....................... 14
Installing Wireless Devices.......................................... [15]
Installing Wireless Sensors.................................... 15
Installing X-10 Lamp Modules.............................. 15
Testing the System........................................................ [15]
Testing Sensors...................................................... 15
Testing Phone Communication ............................. 16
Testing Central Station Communication .............. 17
Appendix A: System Planning Worksheets............... [19]
Appendix B: Programming Tables............................. [21]
Appendix C: Command Summary............................. [25]
User Command Summary ..................................... 25
Program Mode Command Summary..................... 26
Appendix D: Troubleshooting..................................... [29]
Interactive Technologies, Inc.
2266 North Second Street
North Saint Paul, MN 55109
612/777-2690
Document Number 46-586 Rev. C
®
INSTALLATION INSTRUCTIONS
This document describes the procedures necessary for an experienced installer to install this panel. Refer to the
Commander 2000 Reference Manual (86-001-ITI) if you need more detailed information.
R

General notices:
This manual may refer to products that are announced but are not yet available.
If you experience trouble with this equipment, please contact:
Interactive Technologies, Inc.
2266 North 2nd Street
North St.Paul, MN 55109
for service and repair information. The telephone company may ask you to disconnect this equipment from the network until
the problem has been corrected or until you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to
state tariffs.
Trademarks:
ITI and Commander are registered trademarks of Interactive Technologies, Inc. X-10 is a registered trademark of X-10 (USA), Inc.

Pa
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Installing the Panel
Installation
Instructions
Installing the Panel
This section describes how to install the system and related
hardwire devices. Plan out your system before beginning
the installation, using the worksheets provided in Appendix
A.
Mounting the Panel
The panel can be mounted on a sheet-rock wall, but depend-
ing on the mounting surface, you may need additional
mounting hardware.
WARNING: Do
not disassemble the panel or you may
damage the panel or the mounting area.
To mount the panel on a wall:
1) Loosen the two screws on the bottom of the panel until
you can slide the battery door down and out (see Figure
1). Two full turns should be enough to allow you to
remove the battery door without removing the screws
completely.
Figure 1. Loosen the two battery door screws
P
OWER
READY
STAY
A
WAY
N
O
D
ELAY
T ROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
BATTERY DOOR SCREWS
8333G78B.DS4
2) Remove the battery bucket from the panel by removing
the screw securing it on the right side (see Figure 2).
CAUTION: If batteries are in the battery bucket, make
sure that the exposed ends of the red and
black leads do not touch each other.
3) Hold the panel upside-down against the wall at the
desired height and location (see Figure 3). If you plan
on attaching the Slim Line Hardwire Interior Siren (60-
483) to the right side of the panel, you will need at least
33/4inches to the right of the panel.
Figure 2. Remove the battery bucket screw
4) Mark the location of the mounting keyholes.
Figure 3. Mark Mountin
g
Keyhole Locations
5) Install the appropriate mounting hardware at the two
locations you just marked and hang the panel right side
up on the screws just installed.
6) Mark the two lower mounting keyholes, then remove
the panel.
7) Install the appropriate mounting hardware. Do not
tighten the lower mounting screws completely at this
time.
8) Hang the panel on the four screws.
POWER
R
EADY
S
TAY
A
WAY
N
O
D
ELAY
T
ROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
BATTERY BUCKET
SCREW
8333G14A.DS4
P
OWER
R
EADY
S
TAY
A
WAY
N O D ELAY
TROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
MOUNTING KEYHOLE LOCATIONS
8333G16A.DS4

Pa
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Installing the Panel
9) Gently tighten the lower screws to secure the panel to
the wall.
10) Insert the Quick Reference Card into the space at the
top, back side of the panel (see Figure 4). Make sure
that the “TEST WEEKLY” tab on the card is facing
out. Also, remember to fill this card out when the
install is complete.
Figure 4.
Quick Reference Card Location
Running Wire to the Panel
You must run wire from the panel to phone, power, and
hardwire devices. Do not run wires near fluorescent lighting
or parallel to AC power lines.
To run wires to the panel’s wire access area:
1) Drill holes for the necessary wire runs in the wall, at
the back of the wire access area (see Figure 5).
2) Run the appropriate wire between each hardwire
device and the panel.
3) Feed wires through the holes just drilled in the panel’s
wire access area.
4) Mark each wire run so that you know which wires are
for each device.
5) Tie-wrap or secure the wires to a solid structure when-
ever possible.
Figure 5. Panel Wire Access Area
Connecting Devices to the Panel
Refer to the wiring diagram on the back cover of this man-
ual for basic wiring. Wire the following devices to the sys-
tem, as necessary:

Hardwire sensors

Hardwire sirens and/or piezos

AC Power Transformer
For detailed information on installing peripheral and hard-
wire devices, see the Commander 2000 Reference Manual
and the installation sheets that accompany each device.
Refer to Table A.2 to calculate the hardwire device limit for
the system.
Connecting Hardwire Sensors to the
Panel
The panel has one hardwire input for wiring hardwire sen-
sors to the panel. You can use either a normally open or nor-
mally closed configuration. Both configurations require a
4.7k ohm end-of-line (EOL) resistor as the last device for
circuit supervision.
Normally open contacts are wired in parallel (see Figure 6),
while normally closed contacts are wired in series (see Fig-
ure 7).
Figure 6. Wiring Normally Open Contacts in
Parallel
P
OWER
READY
S
TAY
AWAY
NODELAY
T ROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
QUICK REFERENCE CARD
8333G29A.DS4
P
OWER
READY
S
TAY
A
WAY
N O D ELAY
TROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
WIRE ACCESS AREA
8333G17A.DS4
USE EITHER SINGLE CONTACT OR MULTIPLE
CONTACT SERIES WIRING BUT NOT BOTH
(SHOWN IN CLOSED ALARM STATE)
8333G20A.DS4
4.7k Ohm EOL
RESISTOR 49-365
S
INGLE CONTACT
MAGNET
4.7k Ohm EOL
RESISTOR 49-365
MULTIPLE CONTACTS
IN PARALLEL

Installing the Panel
Pa
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Figure 7. Wiring Normally Closed Contacts in
Series
Connecting Hardwire Sirens and Piezos
to the Panel
Sirens produce alarm sounds and piezos produce status
sounds in areas of the premises where the panel speaker can-
not be heard. The only restriction to the number of sirens
and piezos that can be wired to the panel is the 290 mA max-
imum current draw. Refer to Table A.2 for the hardwire
devices you have selected for this installation and the cur-
rent draw of each device.
Figures 8, 9, 10, and 11 show how to wire the Slim Line
Hardwire Interior Siren and Piezo, the Hardwire Interior
Siren and Piezo, the Piezo Status Beeper, and the Hardwire
Exterior Siren, respectively.
Figure 8. Wiring the Slim Line Hardwire Interior
Siren and Piezo
Figure 9. Wiring the Hardwire Interior Siren and
Piezo
4.7k Ohm EOL
RESISTOR
ITI PART NO.
49-365
MAGNET
GND INPUT
SINGLE CONTACT
MULTIPLE CONTACTS IN SERIES
USE EITHER SINGLE CONTACT OR
MULTIPLE CONTACT SERIES WIRING
BUT NOT BOTH.
10 11
8333G19B.DS4
SLIM LINE HARDWIRE
INTERIOR SIREN AND
PIEZO
60-483-01
12 13 14
8333G05
D.D
S
4
HARDWIRE INTERIOR SIREN
ITI PART NO. 60-278
BLACK
RED
8333G07A.DS4

Pa
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Installing the Panel
Figure 10. Wiring the Piezo Status Beeper
Figure 11. Wiring the Hardwire Exterior Siren
Connecting the Panel to the Phone Line
Connecting the Phone Cord to the Panel
The DB-8 cord provided with the panel is an 8-lead phone
cord with a modular plug. This cord lets the user unplug the
panel from the RJ-31X jack, to restore the premises phones
if the panelwill not release the phone line. This capability is
required by many local ordinances.
To connect the DB-8 cord to the panel:
1) Bend the ends of the terminal lugs on the DB-8 cord to
90° (see Figure 12).
Figure 12. Bend DB-8 Cord Lugs 90° Before
Connecting to Terminals
2) Connect the terminal lugs on the DB-8 cord to the
panel (see Figure 13).
Figure 13. Wiring DB-8 Cord to Panel
3) Wrap each end of the four extra wires with electrical
tape to insulate them, and tape them together in case
they are needed for future use.
Checking the Phone Line Polarity
Reversed polarity somewhere in the phone system is a com-
mon cause of phone problems. Checking phone line polarity
before making connections reduces the risk of such prob-
lems.
To check phone line polarity:
1) Locate the Telco protector block or network interface
where the telephone lines come into the premises. This
must be between the incoming phone line and the first
premises phone.
2) Using a digital voltmeter that measures DC volts, con-
nect the positive lead of the voltmeter to one terminal
on the Telco block. Connect the negative lead of the
voltmeter to the other terminal on the Telco block.
3) Mark the positive terminal on the Telco block (see Fig-
ure 14).
BLACK
PIEZO STATUS BEEPER*
ITI PART NO. 30-006
8333G08A.DS4
RED
12 13
HARDWIRE
EXTERIOR
SIREN
13-046
8333G09A.DS
4
BLACK RED
13 14 GREEN RED
BROWN GRAY
TT1R1R
8333G24A.DS4
15 16 17 18

Installing the Panel
Pa
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Figure 14. Checking Phone Line Polarity
If the voltmeter displays a positive voltage, the positive
terminal is connected to the positive lead of the voltme-
ter. Mark that terminal positive (+), (see A in Figure
14).
or– If the voltmeter displays a negative voltage, the posi-
tive terminal is connected to the negative lead of the
voltmeter. Mark that terminal positive (+), (see B in
Figure 14).
Connecting the Panel to the Incoming
Phone Line
Installing the RJ-31X jack (CA-38A in Canada) completes
the connection between the Telco block and the panel.
To connect the RJ-31X/CA-38A:
1) Mount the RJ-31X within reach of the DB-8 cord.
2) Run a 22-gauge 4-lead wire, a splice-wire which you
supply, from the Telco protector block to the RJ-31X
jack.
3) Connect the splice-wire to the RJ-31X jack as shown in
Table 1 and Figure 15.
Figure 15. Wiring the RJ-31X Jack
4) Disconnect the premises phone line’s positive and neg-
ative leads at the Telco protector block, which you
located in the previous procedure, “Checking Phone
Line Polarity” (see A in Figure 16). If there are multi-
ple phone lines at the Telco protector block, keep the
positive and negative leads grouped separately when
you disconnect (see B in Figure 16).
Figure 16. Disconnecting Premises Phones
5) Connect your splice-wire’s green and red leads to the
positive and negative Telco protector block terminals,
respectively (see A and B in Figure 17).
6) Connect your splice-wire’s black lead to the premises
phone’s positive wire(s), normally green (see C in Fig-
ure 17).
Table 1. Connecting the Splice-Wire to the RJ-31X
RJ-31X Terminals Splice-wire
Green Green
Red Red
Gray White or Yellow
Brown Black
(A)
TELCO
PROTECTOR
BLOCK
(B)
TELCO
PROTECTOR
BLOCK
PREMISES
PHONES
PREMISES
PHONES
DC VOLTS
+
DC VOLTS
-
MARK
THIS + MARK
THIS +
RED (+)
RED (+)
BLACK (-)
BLACK (-)
8333G01C.DS4
BRN GRY
GRN RED
RED
GRN
WHITE OR
YELLOW
BLACK
SPLICE
WIRE
8333G72A.DS4
(A)
TELCO
PROTECTOR
BLOCK
(B)
TELCO
PROTECTOR
BLOCK
+
-
PREMISES
PHONES
8333G73A.DS4

Pa
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Installing the Panel
7) Connect your splice-wire’s white/yellow lead to the
premises phone’s negative wire(s), normally red (see D
in Figure 17).
Figure 17. Wiring the RJ-31X Jack’s Splice-wire
8) Check all premises phones for dial tone and dial-out
operation.
9) Plug in the DB-8 cord.
10) Check all premises phones again for dial tone and dial-
out operation. If the phones do not work properly, dou-
ble-check the polarity and wiring.
Installing and Replacing Backup
Batteries
The panel uses six NiCd backup batteries.
Note: Make sure the batteries are fully charged before
installing them (see Appendix D: Troubleshoot-
ing on page 29). Fully charged batteries are at
least 1.2 VDC per battery or 7.2 VDC for six bat-
teries.
To install backup batteries:
1) Disarm the system to level 1.
2) Remove the battery door and battery bucket from the
panel.
3) Verify all wiring at the panel and devices for correct
terminations. Refer to the back cover of this manual for
the system wiring diagram.
WARNING: If batteries are in the battery bucket, don’t
let the exposed ends of the red and black
leads touch each other. The batteries could
drain, the wires could heat up, and the bat-
teries could explode.
4) Connect the black wire from the battery bucket to
panel terminal 6 (GND).
5) Connect the red wire from the battery bucket to panel
terminal 7.
6) Install six of the appropriate AA batteries in the order
and direction shown in Figure 18.
Figure 18. Battery Polarity and Order of
Installation
7) Secure the battery bucket in the panel using the screw
removed earlier.
To replace backup batteries:
1) Disarm the system to level 1.
2) Remove the battery door from the panel.
3) Remove the backup batteries from the battery bucket,
in reverse order of the installation shown in Figure 18.
Then proceed to step 6 in “To install backup batteries”
on page 6 to complete the replacement.
Installing the Battery Door
Installing the battery door on the panel while in program
mode returns the panel to normal operation mode.
To install the battery door:
1) Position the battery door on the panel as shown in Fig-
ure 19.
2) Slide the battery door straight up until it fits squarely
on the panel.
3) Gently tighten the two screws loosened earlier to
secure the battery door.
4) Press the STATUS button.
The panel should announce,
Alarm system is OFF,
system battery is okay, AC power is okay
. If
you hear a trouble message, refer to Appendix D: Trou-
bleshooting on page 29.
TELCO
PROTECTOR
BLOCK
(C) (D)
RED
GRN
SPLICE
WIRE
GREEN
BLACK
RED
WHITE OR YELLOW
+
-
PREMISES
PHONES
8333G74A.DS4
(A) (B)
REDGRN
1
2
3
+
+
+
8333G28A.DS4
3
2
1

Installing the Panel
Pa
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Figure 19. Positioning the Battery Door
Plugging In the Panel
After you have made all the wiring and phone connections
to the panel and installed the backup batteries, plug in the
panel to power up the system and activate the backup batter-
ies.
To plug in the panel:
1) Plug the transformer into an outlet that is not controlled
by a switch.
The Power and Ready LEDs turn on, and the panel
announces,
System nn, sensor mm , where nn is the
software version number and
mm is the wireless sensor
capacity for the panel (from 01 to 17).
Note: The first time the panel is powered up, the sys-
tem sounds trouble beeps and all LEDs are on
steady, indicating that nothing has been pro-
grammed into memory yet.
If the Power and Ready LEDs are off and no voice
message is announced, unplug the transformer and
refer to Appendix D “Troubleshooting.”
Note: If the TROUBLE LED blinks, it may be because
the NiCd batteries are low. The batteries may
need to be charged for 24 hours. Although the
panel can charge low batteries, the TROUBLE
LED may blink for up to 24 hours while the batter-
ies are charging.
Note: If you’re installing NiCd batteries, make sure the
batteries are fully charged before installing them
(see Appendix D “Troubleshooting“). Fully
charged batteries are at least 1.2 VDC per bat-
tery or 7.2 VDC for six batteries.
2) Press STATUS to check the system’s condition.
3) Unplug the transformer, then remove the existing screw
securing the AC outlet cover.
CAUTION: Use extreme caution when securing the
transformer to a metal outlet cover. You
could receive a serious shock if the metal
outlet cover drops down onto the prongs
of the plug while you are securing the
transformer and cover to the outlet box.
4) Hold the outlet cover in place and plug the transformer
into the lower receptacle.
5) Use the screw supplied with the transformer to tighten
the transformer to the outlet cover.
Adjusting the Panel Speaker Volume
The panel speaker has eight volume levels for status sounds
and status messages. Alarm sounds and messages are always
at full volume.
To adjust the panel speaker volume:
 Press and hold COMMAND until the panel volume
reaches the desired level.
The panel repeats,
Hello … once for each of the eight
available volume levels. It starts at level 8 (full vol-
ume) and ends with level 1 (low volume). When the
volume reaches level 1, it returns to level 8.
P OWER
READY
STAY
A
WAY
N O D ELAY
T ROUBLE
12345
67890
BYPASS COMMAND
POLICE
FIRE
AUX
STATUS
PLACE BATTERY DOOR IN THIS POSITION,
THEN SLIDE UP
8333G65B.DS4

Pa
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Programming the Panel
Programming the Panel
This section describes how to complete system configura-
tion programming, which is the basic information that deter-
mines how the system operates.
Note: User-updated information, such as the primary
access code, is set through user operations,
summarized in Appendix C, Table C.1 and
described in the
Commander 2000 Owner’s
Manual
.
Using Access and Programming Codes
This system has the following five codes:
 Primary access code
 Temporary access code
 Secondary access code
 Dealer programming code
 Installer programming code
Access Codes
The primary access code, temporary access code, and sec-
ondary access code let the user arm and disarm the system,
bypass sensors, and operate the system. The temporary and
secondary access codes cannot be used to change access
codes or direct bypass sensors.The primary and temporary
access codes can be changed from the panel. See Table C.1
for a summary of user commands or the Commander 2000
Owner’s Manual for details on using these codes.
The four available secondary access codes can only be set
from the CS-4000. Refer to “Requesting CS-4000 Program-
ming” on page 14 for the procedure to set these codes.
Programming Codes
The dealer programming code and installer programming
code allow two different service personnel entry into pro-
gram mode. The dealer programming code allows the dealer
to change all programmable values. The installer program-
ming code allows the installer to change all values, except
the dealer programming code and the primary phone num-
ber.
Table 2 shows the defaults for the codes used with the sys-
tem.
The dealer programming code and installer programming
code share the same default. The installer programming
code can never be changed from the default. If the dealer
programming code is changed from the default, the dealer
programming code and primary phone number are pro-
tected, but the installer can perform all other panel program-
ming.
WARNING: CommLock settings determine if the dealer
or the central station has control over an
account. Read “Selecting Communication
Locking” on page 9 before attempting to
program this panel. Also, check your com-
pany’s procedure for handling CommLock.
Table 2. Default Code Settings
Name of Code Default
Dealer Programming Code 4 3 2 1
Installer Programming Code 4 3 2 1
Primary Access Code 1 2 3 4
Secondary Access Code None
Temporary Access Code None

Programming the Panel
Pa
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Entering and Exiting Program Mode
Entering Program Mode
To enter program mode:
1) Enter the primary ACCESS CODE + 1.
The panel announces,
Alarm system is OFF
.
2) Loosen the battery door until the READY LED turns
off.
Note: Every time the battery door is removed after the
initial STIME report, the panel’s tamper switch is
activated and the system begins a 2-minute
backup battery test. The charging voltage that is
normally present for NiCd rechargeable batteries
is not available during the battery test.
3) Enter the dealer programming code or installer pro-
gramming code at the panel.
The LEDs on the panel begin to blink, and the speaker
sounds trouble beeps to indicate that the system is in
program mode. Perform all desired programming
before exiting program mode.
Exiting Program Mode
You must exit program modeafter completing programming
to return the panel to normal operation.
To exit program mode:

Attach the battery door to the panel.
The LEDs on the panel stop blinking, and the speaker
stops sounding trouble beeps.
Selecting Communication Locking
The Communication Lock feature determines if the dealer or
the central station has control over the customer account.
Communication Locking accomplishes this with two inde-
pendent locking methods:

Phone Lock

Central Station Lock
If your company does not own the CS-4000 that will provide
monitoring, but you want to maintain control over customer
accounts, Phone Lock must be enabled before the panel
reports to a central station.
WARNING: The CS-4000 can place a Central Station
Lock on any panel account that has not
already been phone locked by the dealer. It
is possible for a central station to lock your
account.
Note: If Central Station Lock is ON, you cannot change
the reporting format (P-Format) from the panel.
Note: A panel can operate with or without a locking
method, however, it is not possible for a panel to
use both methods simultaneously. If the panel’s
dealer programming code is not the default,
Phone Lock is enabled and a CS-4000 cannot
enable Central Station Lock for that panel. If the
panel’s security code is not the default, Central
Station Lock is enabled and the panel will not
allow the dealer to change the dealer program-
ming code.
Phone Lock
Phone Lock uses the dealer programming code to determine
who has programming privileges for the primary phone
number, used for panel reports to the CS-4000.
The dealer programming code and installer programming
code share the same default. When the dealer programming
code is changed from the default, the dealer programming
code and phone number are protected, but the installer can
perform all other panel programming.
WARNING: Clearing memory does not reset the dealer
programming code. If the dealer program-
ming code is changed from the default,
make sure to document the new code in a
safe place. If you forget or lose your dealer
programming code, you can only reset the
primary phone number and dealer program-
ming code by sending the panel to ITI.
To change the dealer programming code:
1) While in program mode, press AUXILIARY+ AUX-
ILIARY + BYPASS.
2) Enter the new DEALER PROGRAMMING
CODE twice.
Example: 54325432
The system confirms the change by announcing
Okay
.
If the code was not repeated exactly, Central Station
Lock is enabled, or the code entered is the same as
another programmed code, the system announces,
Invalid, try again
. Return to step 1 to try again.
3) Exit program mode by replacing the battery door, or
continue on to perform any desired programming pro-
cedures listed below.

Pa
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Programming the Panel
Central Station Lock
Refer to the CS-4000 Central Station Installation and
User’s Manual (46-056) for a complete discussion of the
Central Station Locking feature.
Clearing Memory
Before programming a new panel, clear the memory. If the
dealer programming code is different from the installer pro-
gramming code, clearing memory does not clear the pri-
mary phone number or the dealer programming code.
Note: When entering command sequences, both emer-
gency buttons (POLICE, FIRE, and AUXIL-
IARY) must be pressed at the same time to
register a single entry. If two entries are listed in
a step, both buttons must be pressed twice.
Note: Do not attempt this procedure unless you are in
program mode, pressing both emergency but-
tons can result in an emergency alarm. You must
replace the battery door, or close the tamper
switch, before you can disarm the system to can-
cel the alarm.
To clear panel memory:
1) While in program mode, press POLICE + POLICE.
The panel beeps each time you press the buttons.
2) Immediately press AUXILIARY + AUXILIARY.
The panel beeps each time you press the buttons.
The panel announces,
Memory good-bye, system
nn, sensor mm
, where nn is the software version
and
mm is the number of wireless sensors the system
can support.
Example: Memory good-bye, system four one,
sensor one seven
3) To begin programming the panel, enter the DEALER
PROGRAMMING CODE or INSTALLER
PROGRAMMING CODE.
Programming System Devices
All system devices must be programmed to communicate
with the panel.
Adding Wireless Sensors
After completing the group assignment for each sensor in
Table A.3, use the following procedure to add all sensors.
To add a sensor to a group:
1) While in program mode, press STATUS + [
g
roup
#]. Group number can be from 00 to 29 (see Table B.1
for group characteristics).
The panel announces,
Sensor level [group #].
2) Enter [Sensor #]. Sensor number can be from 01 to
17.
The panel announces,
Sensor [sensor #]. Proceed
to step 3.
If the panel announces, Invalid, try again, you have
selected a sensor number that has already been pro-
grammed or does not exist, or time has run out. Return
to step 1 to try again.
3) Trip the tamper switch of the sensor you are program-
ming within 4 minutes.
Table 3 describes how to trip the tamper switch for
each type of sensor.
The panel announces,
[sensor #] okay, sensor
[next available sensor #]
.
4) Repeat step 3 until the desired sensors are programmed
into the current group.
Return to step 1 to select a new group.
To add Keychain Touchpads as wireless sensors:
1) While in program mode, press STATUS + [
g
roup
#]. Group number must be unsupervised, either 01,
03, 06, or 07.
The panel announces,
Sensor level [group #].
2) Enter [sensor #].Sensor number can be from 01 to
17.
The panel announces,
Sensor [sensor #]. Proceed
to step 3.
If the panel announces, Invalid, try again, you have
selected a sensor number that has already been pro-
grammed or does not exist, or time has run out. Return
to step 1 to try again.
3) Trip the Keychain Touchpad by simultaneously press-
ing the Arm and Disarm buttons, until the LED blinks.
The panel announces,
[Sensor #] okay, sensor
[next available sensor #].
4) Repeat step 3 until the desired sensors are programmed
into the current group. Return to step 1 to select a new
group.
To exit from adding sensors:

Press COMMAND.

Programming the Panel
Pa
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The system announces, Invalid, try again, and the
panel exits from adding sensors.
Note: When you exit from adding sensors, the panel is
still in program mode.
Deleting Wireless Sensors
If you want to reassign a sensor to another group, you must
delete that sensor first. The panel must be in program mode
when deleting sensors, but it should not be in learn sensors
mode.
To delete a sensor from a group:
 While in program mode, press BYPASS + [sensor
#]. Sensor number can be from 01 to 17.
The panel announces, Sensor [sensor #] good-
bye.
Adding a Hardwire Sensor
You can connect a hardwire sensor to the hardwire input,
and assign it to a group. The hardwire input is always sensor
number 18.
Note: If the hardwire input is programmed into the fire
group, during alarm the auxiliary power output
switches off voltage momentarily when the sys-
tem is disarmed. This resets smoke detectors
powered by the output.
To add the hardwire sensor:
1) While in program mode, press STATUS + [
g
roup
#]. Group number can be from 00 to 29.
The panel announces, Sensor level [group #].
2) Press 1 + 8.
The panel announces,
Sensor one eight okay .
Note: Feature number F24 must be set to configure the
hardwire input as either normally open or nor-
mally closed. Refer to Table A.6 for the settings
and Table C.2 for the programming command
that sets feature numbers.
Deleting a Hardwire Sensor
To delete the hardwire sensor:
 While in program mode, press BYPASS + 1 + 8.
The panel announces, Sensor one eight good-
bye
.
Adding Wireless Touchpads
Wireless touchpads allow the user to control the system
without having to go to the panel. Most operations can be
done with a wireless touchpad. The system supports up to
four wireless touchpads.
To add wireless touchpads:
1) While in program mode, press STATUS + STATUS
+ [ID #], where [ID #] is a touchpad ID number from
1 to 4.
The panel announces,
[ID #] .
2) Press BYPASS on the wireless touchpad that you
want to add.
The panel announces,
[ID #] okay.
3) Repeat steps 1 and 2 for each touchpad.
To add Keychain Touchpads as wireless touchpads:
1) While in program mode, press STATUS + STATUS
+ [ID#]. ID # is a touchpad ID number from 1 to 4.
The panel announces, [ID#].
2) Trip the Keychain Touchpad by simultaneously press-
ing the Arm and Disarm buttons, until the LED blinks.
The panel announces,
[ID #] okay.
3) Repeat steps 1 and 2 for each wireless touchpad.
Table 3. Methods for Tripping Learn Mode Sensors
Sensor ‡Action
Door/Window †Open sensor cover.
Portable Emergency Buttons Press the appropriate emergency
button(s).
PIR Motion Open PIR case.
Keychain Touchpad Simultaneously press the Arm
and Disarm buttons until the
LED blinks.
Shock †Open sensor cover.
System Smoke Press test button and hold for 30
seconds until the test alarm
begins sounding.
‡Refer to the particular sensor’s installation instructions for
more details on tripping sensors.
†When using an external contact with this sensor, the contact
must be in the alarm state while tripping the sensor to properly
learn it into memory.

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Programming the Panel
Deleting Wireless Touchpads
To delete a wireless touchpad from memory:
 While in program mode, press BYPASS +
BYPASS + [ID#]. The ID number is a touchpad ID
number from 1 to 4.
The panel announces,
[ID #] good-bye .
Programming Panel Configuration
Options
panel configuration options are numeric settings that affect
how the system operates and communicates. Use the panel
configuration settings you recorded on Table A.4 to pro-
gram the system. You can program these options in any
order.
To program panel configuration options:
 While in program mode, enter the command sequence
found in Table C.2, supplying your configuration set-
ting variable.
The panel announces the variable and
Okay .
Programming from the Magic Key
The Magic Key is a dime-sized programmable disk that can
be attached to a keychain. When used in uploader/down-
loader mode, you can copy panel configuration information
from a panel’s memory to the Magic Key. The Magic Key
copies all programmable panel settings, whether pro-
grammed from the panel or a CS-4000.
Once the panel information is uploaded, the Magic Key can
be used to download the information to any panel that you
want to have the same configuration. This is very useful for
maintaining a backup of a panel’s configuration or for
quickly transferring programming options between similar
systems.
Note: The Magic Key uploads and downloads the com-
plete panel configuration. If you only want to bor-
row a portion of a panel’s configuration, you must
modify the source panel before the upload or you
must modify the destination panel after the
download.
Opening the Magic Key Slot
Most systems have a plastic cover over the Magic Key slot.
You must remove this cover before the Magic Key can be
used. The following procedure explains how to remove the
cover from the panel.
To remove the Magic Key cover from the panel:
1) Before mounting the panel, look at the backside.
or– If the panel is already mounted, remove it from the
wall by lifting it off the mounting screws.
2) Locate the square hole in the upper left corner of the
back of the panel.
3) Insert a small screwdriver into this hole and press to
release the cover retainer tab. The cover will extend
out of the slot about 1/4inch.
4) Lift the cover out of the slot (see Figure 20).
Closing the Magic Key Slot
To replace the Magic Key cover in the panel:
 Insert the cover into the slot (see Figure 20). The
retainer tab holds the cover in place.
Uploading Panel Programming
The Magic Key must be programmed with a panel’s mem-
ory configuration before it can be used to program other
panels.
To upload the panel’s memory to a Magic Key:
1) Remove the panel’s battery door.
2) Enter the DEALER or INSTALLER PROGRAM-
MING CODE.
3) Press COMMAND + STATUS.
4) Insert and hold the Magic Key in the key slot while
applying pressure until the panel begins to speak (may
take up to 5 seconds).
The panel announces, Memory okay, or see Table 4 for
alternate messages.
5) Remove the Magic Key.
If you hear a failure message, remove the Magic Key
and try again starting from step 3. If you continue to
hear failure messages, see Table 4.
Downloading Panel Programming
To download information from a Magic Key:
1) Remove the panel’s battery door.
2) Enter the DEALER PROGRAMMING CODE.
3) Press COMMAND, then BYPASS.
4) Insert and hold the Magic Key in the key slot while
applying pressure until the panel begins to speak (may
take up to 20 seconds).
The panel announces, Memory okay, or see Table 4 for
alternate messages.
5) Remove the Magic Key.
If you hear a failure message, remove the Magic Key
and try again starting from step 3. If you continue to
hear failure messages, see Table 4. The panel clears it’s
own memory to the default settings and announces
Memory goodbye if there is a download failure
from the Magic Key.

Programming the Panel
Pa
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Reviewing Panel Configuration Options
You can review the current setting for the following panel
configuration options:
 Account number
 Duress code
 Entry delay
 Exit delay
 House code
 Primary phone number
 Reporting format
 Siren time-out
 Programmed sensors and groups
To review panel configuration options:
 While in program mode, enter the appropriate com-
mand from Table C.2, leaving off the [n] variable.
Example: Pressing FIRE + FIRE + STATUS
reviews the current account number setting. If set to
AB123, the panel announces,
ON, ON, one, two,
three, okay
. The panel announces, ON to signify any
letter entry. Letter entries can only be programmed
from the CS-4000.
 While in program mode, press STATUS to review
sensor numbers and group numbers.
Programming Upper Sensors
Upper sensor numbers let you customize panel operation for
the user. These programming options are already pro-
grammed in the panel’s memory.
Upper sensor numbers can be turned on or off, but if an
upper sensor number defaults to on, we recommend that you
Figure 20. The Ma
g
ic Key Cover and Location
on Panel
Table 4. Uploader/Downloader Mode Voice Messages
Message Definition
Memory okay Upload/download was successful.
Memory good-
bye Download was unsuccessful. Panel memory has been cleared; repeat
procedure.
nnn memory
okay Successful completion of process; nnn = number of uses (254 or less)
left in Magic Key.
Invalid, try
again Key type is not recognized. Repeat procedure.
Failure 2 30-second time-out for uploading or
downloading.
Failure 3 Attempt to upload to a key type that
does not accept uploading.
POWER
READY
STAY
AWAY
NO DELAY
TROUBLE
12345
67890
BYPASS COMMAND STATUS
8333G45A.DS4
AUX
FIRE
POLICE
Failure 4 Panel security code indicates
CSLOCK is ON; dealer program-
ming key is disabled.
Failure 5 Panel is not in dealer programming
mode.
Failure 6 Magic Key communication failure;
panel will keep trying to communi-
cate for 30 seconds.
Failure 7 No uses left in Magic Key.
Failure 8 Information did not transfer; repeat
procedure.
Failure, good-
bye Magic Key’s programming prevents its use at this time.
Table 4. Uploader/Downloader Mode Voice Messages
Message Definition

Pa
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Programming the Panel
leave it on. Use the settings you recorded on Table A.5
when programming upper sensor numbers.
To turn on upper sensor numbers:
 While in program mode, press STATUS + [upper
sensor #].
The panel announces, [Upper sensor #] okay .
To turn off upper sensor numbers:
 While in program mode, press BYPASS + [upper
sensor #].
The panel announces,
[Upper sensor #] good-
bye
.
Programming Feature Numbers
Feature numbers set how the panel communicates with the
central station, the hardwire input, and the user. Use the set-
tings you recorded on Table A.6 to program feature numbers
into the system.
To toggle feature numbers on and off:
 While in program mode, press AUXILIARY + AUX-
ILIARY + STATUS + [feature #].
The panel announces, [Feature #] ON or [Feature
#] OFF.
Requesting CS-4000 Programming
Although most information can be programmed from the
panel, some information must be programmed from the cen-
tral station. Use the information you recorded on Table A.7
to inform the central station of your installation’s program-
ming requirements.
Note: The CS-4000 requires version 5.0 software (80-
105) or greater to support Commander 2000
reporting in the ITI format and Commander 2000
programming from the CS-4000.
To request CS-4000 Central Station programming:
1) Contact your central station and ask the operator to
program the panel with the values you have recorded
on Table A.7.
2) Give the operator the panel’s account number and the
phone number of the premises, and ask them to call
back immediately.
3) Hang up the phone.
4) When the phone rings, enter ACCESS CODE + 8
at the panel.
The LEDs scroll. The premises phone line remains tied
up while the central station is programming the system.
5) When the central station releases the panel, the LEDs
stop scrolling. The operator may call you to discuss the
programming.

Installing Wireless Devices
Pa
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Installing Wireless Devices
Installing Wireless Sensors
After you have learned the sensors into groups and pro-
grammed the system, see the installation instructions pack-
aged with each sensor for installation procedures. Verify the
sensor numbers so that you install each sensor in its correct
location.
Installing X-10 Lamp Modules
When installing the X-10 Lamp Module, do not use exten-
sion cords to connect several lamps to one module. X-10
Lamp Modules can only be used with incandescent lighting.
Do not plug the X-10 Lamp Module into an outlet controlled
by a switch.
Note: You must power the system with the Line Carrier
Power Transformer when using X-10 Lamp Mod-
ules.
To install the X-10 Lamp Module:
1) Plug the lamp cord into the bottom of the module.
2) Plug the X-10 Lamp Module into a lower AC outlet.
3) Refer to Table A.4 for the house code you programmed
into the Panel, then find the letter that corresponds to
that house code from Table B.2. Each letter setting rep-
resents 16 house codes.
Example: House code 113 corresponds with B on the
X-10 Lamp Module’s house dial.
4) Set the house dial on the module to the appropriate let-
ter.
Note: The setting on the unit number dial does not
affect the operation of the module.
Testing the System
You should test the system after installing a new system,
after servicing the system, and after adding or removing
devices from the system.
Testing Sensors
We recommend that you do a sensor test at the beginning of
every installation, before the sensors are permanently
mounted. You should also do a sensor test whenever a sen-
sor-related problem occurs.
Note: While the sensor test is a valuable installation
and service tool, it only tests sensor operation for
the current conditions. You should perform a sen-
sor test after any change in environment or
equipment.
Performing the Sensor Test
To perform the sensor test:
1) Place all sensors in their secured state, normally open
or normally closed.
2) Replace the battery door on the panel if the door is off.
3) Cover PIR lenses.
4) Enter the primary ACCESS CODE + 9 at the panel or
a touchpad.
The system sounds one long beep, then announces,
Sensor test is ON . Panel LEDs begin to scroll. You
have 15 minutes to complete the sensor test.
Note: If the panel’s first STIME has passed (from 12 to
24 hours after power up), then the panel per-
forms an automatic battery test whenever a sen-
sor test is performed. The battery test lasts as
long as the panel remains in sensor test.
5) Trip each sensor as described in Table 5.
The panel sounds transmission beeps as each sensor is
tripped. Each beep represents one data round.
6) Count the number of transmission beeps and refer to
Table 6 for minimum requirements.
After the beeps, the panel speaker announces,
Sensor
[sensor #] okay
, confirming the sensor number
tested. If the system does not respond, or if the sensor
does not meet the minimum transmission beep require-
ments, refer to “If a Sensor Fails the Sensor Test” on
page 16.
7) Press the STATUS button when you think all the sen-
sors have been tested.
The system announces untested sensor numbers.

Pa
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Testing the System
8) Test all untested sensors.
9) Enter the primary ACCESS CODE + 9while the sys-
tem is still in sensor test if you need more time to com-
plete the sensor test.
The system stays in sensor test for an additional 15
minutes, preserving the list of untested sensors. After
15 minutes, the panel disarms to level 1.
10) Enter the primary ACCESS CODE + 1 to exit sensor
test.
The system disarms to level 1, and the panel
announces,
Alarm system is OFF.
If a Sensor Fails the Sensor Test
If the system does not beep when the sensor is tripped, use
an RF Sniffer (60-401) to verify that the sensor is transmit-
ting. Constant beeps from the RF Sniffer indicate a runaway
sensor. Remove the sensor’s battery and replace the sensor.
Locate sensors within 100 feet of the panel whenever possi-
ble. The receiver’s open air range is typically 800 feet, but
this range may vary depending on the installation environ-
ment. Mounting sensors within 100 feet of the panel reduces
the impact of environmental conditions that may exist on
the premises. Sometimes a change in sensor location can
help overcome adverse premises conditions.
To improve sensor communication, you can:

Reposition the sensor.

Relocate the sensor.

If necessary, replace the sensor.
To reposition the sensor:
1) Rotate the sensor and test for improved sensor commu-
nication at 90° and 180° from the original position.
2) If poor communication persists, relocate the sensor as
described below.
To relocate the sensor:
1) Test the sensor a few inches from the original position.
2) Increase the distance from the original position and
retest until an acceptable location is found.
3) Mount the sensor in the new location.
or– If no location is acceptable, replace the sensor as
described in the next procedure: “To replace the sen-
sor.”
To replace the sensor:
1) Test a working sensor at the same location.
2) If the transmission beeps remain below the minimum
level, avoid mounting a sensor at that location.
or– If the replacement sensor works, contact ITI for repair
or replacement of the problem sensor.
Testing Phone Communication
Perform a phone test to check the phone communication
between thepanel and the central station. A phone test takes
a maximum of 15 minutes to complete; however, most of
the time the phone test is much shorter.
WARNING: Before performing a phone test, read
“Selecting Communication Locking” on
page 9. It is possible for a central station to
lock your account.
To perform a phone test:
1) Enter ACCESS CODE + 8.
The panel speaker and all interior sirens sound one
long beep, and the panel announces,
Phone test is
ON
. Panel LEDs begin to scroll.
The system returns to level 1 when the phone test is
complete. The panel announces,
Phone test is
okay
,
alarm system is OFF
.
If the panel announces,
Phone test failure, alarm
system is OFF
, check to be sure the panel is
Table 5. Trip Sensors for Sensor Test
Sensor ∆Action
D/W † ƒ Open the secured door or window. After
counting the beeps, close the door or
window.
PIR Motion Avoid the PIR’s view for 5 minutes.
Enter its view, or use the PIR’s walk test
feature.
Shock Tap the glass twice, away from the sen-
sor. Wait 30 seconds between tests.
Smoke Press and hold the test button until the
system sounds transmission beeps.
Emergency buttons on
Touchpads, Keychain
Touchpads and panel ‡
Press the appropriate button(s) until the
system transmission beeps stop.
∆Refer to a particular sensor’s installation instructions for details
on tripping sensors.
†D/W includes standard, Recessed, and Slim Line Door/Window
Sensors.
‡Activate all portable emergency buttons and wireless touchpads
from various locations on the premises.
ƒListen for the appropriate number of beeps before restoring the
sensor. Restoring the sensor too soon results in a mixture of
transmission and restoral beeps.
Table 6. Minimum Transmission Beeps
Type of Sensor Number of
Beeps
Intrusion Sensors 7 - 8 beeps
Wireless Environmental/Panic Buttons 7 - 8 beeps
Hardwire Loops 1
Panel/Touchpad Emergency Buttons 1

Testing the System
Pa
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plugged into the panel’s phone jack. Proceed to the
next procedure, “If the phone test fails.”
If the phone test fails:
1) Check to be sure the panel is plugged into the RJ-31X
jack.
2) Enter ACCESS CODE + 8 again.
3) If the phone test fails again, check the phone number
programmed into the panel.
4) If the phone test fails again, check the phone connec-
tion wiring. Refer to “Connecting the Panel to the
Incoming Phone Line” on page 5.
Testing Central Station Communication
After performing sensor and phone test, check that the sys-
tem is reporting alarms successfully to the central station.
Also verify that the X-10 Lamp Modules are operating cor-
rectly.
WARNING: Before performing a central station commu-
nication test, read “Selecting Communica-
tion Locking” on page 9. It is possible for a
central station to lock your account.
To test communication with central station:
1) Call the central station and tell the operator that you
will be testing the system.
2) Arm the system.
3) Trip at least one sensor of each type — fire, intrusion,
etc. —to verify that the appropriate alarms are working
correctly.
4) If X-10 Lamp Modules are installed, check to be sure
they operate correctly.
The lights should come on steady during fire and auxil-
iary/medical alarms and flash during an intrusion
alarm.
5) When you finish testing the system, call the central sta-
tion to verify that the alarms were received.

Pa
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Testing the System