ITI ITI UltraGard User manual

SECURITY AND HOME AUTOMATION
OWNER’S MANUAL
466-1040-01-ITI Rev. F (Text)

iii
Contents
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . viii
Section 1:
Working with Your New
Security System. . . . . . . . . . . . . . . . . . . . . 1
What You Need to Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What Your Security System Can Do. . . . . . . . . . . . . . . . . . . . 1
Automatic Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Heating & Air Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Sensor Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Courtesy Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
What Happens in an Emergency?. . . . . . . . . . . . . . . . . . . . . . 4
Using Your System When You’re Away. . . . . . . . . . . . . . . . . 4
What if There’s a System Problem? . . . . . . . . . . . . . . . . . . . . 5
Security System Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What You Need to Know About This Manual . . . . . . . . . . . . 7
TOUCHPAD OPERATIONS. . . . . . . 11
Touchpad Overview . . . . . . . . . . . . . . . . 12
Section 2:
Using the Touchpad for Emergencies. . 13
Using Panic Alarms:
Police, Fire, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Resetting Smoke Detectors . . . . . . . . . . . . . . . . . . . . . . . . 15
Preventing Accidental Alarms . . . . . . . . . . . . . . . . . . . . . . . . 16
Canceling Accidental Alarms. . . . . . . . . . . . . . . . . . . . . . . . . 17

iv
Section 3:
Basic Touchpad Operations . . . . . . . . . . 19
Turning Security Protection On. . . . . . . . . . . . . . . . . . . . . . . 19
When You Stay In—
Arming to Level 2-Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
When You Go Away—
Arming to Level 3-Away . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Arming with a Window or Door Open . . . . . . . . . . . . . . . . 24
Opening a Door or Window When
Protection Is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Instant Arming with No Exit/Entry Delay Time. . . . . . . . . . 26
Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 27
Checking Your System Status . . . . . . . . . . . . . . . . . . . . . . . . 28
Section 4:
Additional Touchpad Features . . . . . . . . 33
Setting and Changing Access Codes. . . . . . . . . . . . . . . . . . . . 33
Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 36
Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 37
Setting Energy Saver Temperatures . . . . . . . . . . . . . . . . . . 37
Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 40
Individual Light and Appliance Control . . . . . . . . . . . . . . 41
Using the Quiet Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the Chime Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Adjusting the Touchpad Display Brightness. . . . . . . . . . . . . 45
The No Activity Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
The Touchpad Tamper Feature. . . . . . . . . . . . . . . . . . . . . . . 46
Opening and Closing Reports Feature. . . . . . . . . . . . . . . . . . 47
System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Automatic Test Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Manual Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

v
PHONE OPERATIONS. . . . . . . . . . . 57
Phone Overview. . . . . . . . . . . . . . . . . . . . 58
Using a Phone in Your Home. . . . . . . . . . . . . . . . . . . . . . . . . 58
Calling Your System from a Remote Phone. . . . . . . . . . . . . 58
With Answering Machine or Voice Mail . . . . . . . . . . . . . 58
No Answering Machine or Voice Mail . . . . . . . . . . . . . . . 59
Receiving a Call While Operating Your System . . . . . . . . . 59
Section 5:
Using the Phone for Emergencies. . . . . 61
Using Panic Alarms:
Police, Fire, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Canceling a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Resetting Smoke Detectors . . . . . . . . . . . . . . . . . . . . . . . . 62
Preventing Accidental Alarms . . . . . . . . . . . . . . . . . . . . . . . . 63
Canceling Accidental Alarms. . . . . . . . . . . . . . . . . . . . . . . . . 63
Section 6:
Basic Phone Operations. . . . . . . . . . . . . 65
Turning Security Protection On . . . . . . . . . . . . . . . . . . . . . . 65
When You Stay In—
Arming to Level 2-Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
When You Go Away—
Arming to Level 3-Away . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Arming with a Window or Door Open . . . . . . . . . . . . . . . 66
Opening a Door or Window When
Protection Is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Instant Arming with No Exit/Entry Delay Time . . . . . . . . . 67
Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 68
Checking Your System Status . . . . . . . . . . . . . . . . . . . . . . . . 69

vi
Section 7:
Additional Phone Features . . . . . . . . . . . 71
Setting and Changing Access Codes. . . . . . . . . . . . . . . . . . . . 71
Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 73
Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 73
Setting Energy Saver Temperatures . . . . . . . . . . . . . . . . . . 73
Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 74
Individual Light and Appliance Control . . . . . . . . . . . . . . 75
Using the Quiet Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . 75
Using the Chime Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
The No Activity Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
The Touchpad Tamper Feature. . . . . . . . . . . . . . . . . . . . . . . 77
Using Your Phone with Electronic Banking and
Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Opening and Closing Reports Feature. . . . . . . . . . . . . . . . . . 78
System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Automatic Test Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Manual Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
KEYCHAIN OPERATIONS. . . . . . . . 87
Keychain Overview . . . . . . . . . . . . . . . . . 88
Section 8:
Basic Keychain Operations. . . . . . . . . . . 89
Using Panic Alarms:
Police, Silent, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Canceling a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Turning Security Protection On. . . . . . . . . . . . . . . . . . . . . . . 90
Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 93
Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 94
Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 95
Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 95

vii
TROUBLESHOOTING . . . . . . . . . . . . . 99
Section 9:
Troubleshooting . . . . . . . . . . . . . . . . . . 100
Security System Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Silencing Trouble Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 104
REFERENCES . . . . . . . . . . . . . . . . 107
Appendix A:
Equipment Considerations. . . . . . . . . . 108
Appendix B: Touchpad Shortcuts . . . . 115
Appendix C: Planning
for Emergencies . . . . . . . . . . . . . . . . . . 117
Emergency Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Floor Plan Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Your Floor Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 121
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
FCC Notices . . . . . . . . . . . . . . . . . . . . . . 136

viii
Welcome
You have taken an important first step in protecting your home by in-
stalling a security system. Now it’s time to take the next step: Learning
to use your system so it provides you with the best possible protection
from intrusion, fire, furnace failure, and medical and other emergen-
cies.
Your security system offers a remarkably high level of protection. But
high-level protection does not mean hard-to-use protection. In fact, us-
ing your security system is as easy as using a microwave oven. Just
take a little time to review the user material and familiarize yourself
with the features and functions of your security system.
These basic steps will help make learning and using your system more
enjoyable:
After you have completed these steps keep this manual handy in case
you have any questions about using your security system.
Note
This is a UL Grade A (supervised) security system.
Step 1 Watch your Owner’s Video. It’s a good idea for your
family, neighbors, or others who will use the system to
also watch this easy-to- follow instructional video.
Step 2 Have your installer demonstrate how to use your security
system and then watch as you practice using the system.
Step 3 Take some time to read through this manual. Pay partic-
ular attention to anything from the video or your install-
er’s demonstration that raised a question in your mind.
Some users find this manual most effective by reading it
cover to cover. Others simply locate specific topics as
needed in the Contents and/or Index.

1
Section 1:
Working with Your New
Security System
What You Need to Do
You may have installed this security system simply to prevent break-
ins and theft. However, your new security system can protect you and
your home from many other emergencies. Plus, this security system
lets you monitor and control conditions in your home or business even
when you are away.
As with any new relationship, life with your new security system may
seem a bit awkward at first. To effectively use your security system,
you need to develop a few simple habits:
• Check for open doors and windows before leaving.
• Remember to arm your system and then gather your things and
exit before the exit delay time expires.
• Remember to disarm your system within the entry delay time
when you return.
• Respond to beeps, light indicators, and voice announcements
from your system, which may indicate some kind of problem.
You will quickly become aware of the benefits these few simple habits
will bring you and will incorporate your security system seamlessly
into your everyday life.
What Your Security System Can Do
Your security system provides several options for creating the security
and control environment you need in your home. How you use the sys-
tem is up to you. Regardless of the features you choose, you will find
that your security system dramatically enhances your lifestyle.
Here are just a few of the ways you can use the features of your secu-
rity system.
Special Note:
Some features of this security system are optional and are available
from your security consultant.

2
Automatic Lighting
You can control the lights inside and outside of your home by plugging
them into wireless devices called lamp modules. For example, the sys-
tem turns selected lights on when you enter, allowing you to see your
way to the telephone or touchpad to disarm the system. After you arm
your system, selected lights remain on for awhile and then automati-
cally turn off after 5 minutes. During a fire, selected lights turn on and
stay on to help you safely exit. During an intrusion, lights flash to scare
off the intruder and draw attention from the outside.
Heating & Air Control
If you have installed the energy saver feature, you can monitor and
controlthetemperature ofyourhome.Forexample,usinga touch-tone
telephone, you can call your system and adjust the temperature before
you leave work. By the time you arrive home, your house will be at a
comfortable temperature. You can also set high and low temperature
limits. If your heating or air conditioning unit malfunctions while you
are away, your security system notifies the central station when the
temperature has reached either limit, before pipes freeze or pets are
harmed by extreme heat. You can call to check the temperature of your
home or even your lake cabin when you aren’t there to make sure the
temperature is where you want it.
Sensor Groups
The sensors in your system make up different “groups,” and various
sensor groups react differently depending on how they are pro-
grammed. Certain sensors automatically trigger a call to the central
monitoring station immediately after being set off, or “tripped.” Other
sensors trigger a call to the central monitoring station only after being
tripped twice within a certain time period. Some sensors react silently
and other sensors allow you to set entry and exit delays. And, there are
“local-only” sensors that sound sirens at your home, but do not send a
call for help. Following are some of the useful ways you can use vari-
ous sensor groups in your home.
Monitor “Off-Limits” Areas of Your Home
Many areas in your home can be hazardous to children. Using local-
only sensors, you can monitor certain areas such as liquor, gun, and
medicine cabinets and even your swimming pool. If the pool gate or
monitored cabinet door is opened, a siren beeps. The beeping stops
when the gate or door is closed. You can also use this sensor group to
alert you to cars approaching your home from the driveway, to monitor

3
your mailbox so you know when the mail arrives, and as a wireless
doorbell.
Protect Private Business Information
You can control accessibility to private documents or money drawers.
For example, sensors could be set to beep any time the safe door is
opened during business hours. You can also assign up to 16 different
system access codes to users. Then, if you choose to receive opening
and closing reports from your central monitoring station, you can
check employee arming and disarming procedures. If your system is
not properly armed, you can be called. And, if normal opening proce-
dures aren’t followed, the police can be sent.
If your home has a security gate covering the front door and windows,
you may choose to put a sensor on the gate to sound a local siren if
someone shakes the gate to scare them away but not to call the central
station. If the intruder continues to break in, other sensors protecting
the front door and windows would call the central monitoring station.
Set Doors/Windows for Entry/Exit
Entry and exit door sensors can beset to one ofthree delays, depending
on how accessible your doors are to your touch-tone telephone or
touchpad. The delays should be set to give you enough time to get in
and out of your house, but not allow an intruder to sneak in behind you.
You may want a short delay on the door leading from the garage to the
house and a little longer delay on the overhead garage door. You can
have an even longer delay on the driveway gate. Door/window sensors
can also be bypassed, so you can arm the rest of your system and leave
an open second-floor window unarmed.
Courtesy Features
The buttons on your hardwire touchpads light up when you first push
a button and stay on for 15 seconds after the last button is pushed. This
makes it easy to correctly operate your system, even in a dimly lit en-
trance area. You can control the brightness of the display and dim the
light to darken a touchpad in a bedroom while someone is sleeping.
You can also operate your system in the “quiet mode.” With this op-
tion on, you can arm or disarm your system quietly and not disturb oth-
ers.

4
What Happens in an Emergency?
Your security has three fixed panic alarms—police, fire, and auxilia-
ry—that call for help immediately. They are activated by pressing the
appropriate button. Even very young children can learn how to quickly
send for emergency help. Police and firefighters will know the exact
location and nature of the emergency.
When an alarm is triggered, several combinations of very loud exterior
and interior sirens sound and a very realistic voice calls out one of sev-
eral messages, for example, Fire or Intrusion.
Your security system can also monitor the normal activity in your
home and call for help automatically if normal activities are not detect-
ed. For example, if someone falls and can’t move, the system notices
that normal activities, such as placing outgoing calls or opening doors
and windows, have not occurred for a certain length of time. Your sys-
tem sounds a low-volume siren for 5 minutes to let you know there
may be a problem. If all is well, you can stop the siren by disarming
your system. If nobody disarms the system during the 5 minutes, your
system calls for help.
If an attempted robbery should occur while you are in your home, you
can use the Alarm Verification Module*, which allows the central
monitoring station to listen and talk to you after it receives your alarm.
* - Not employed in UL listed installations.
Note
Refer to “Planningfor Emergencies” in appencix C for emergencyplanning de-
tails.
Using Your System When You’re Away
Off-site operations allow you to control and monitor most of your sys-
tem’s features even while you are away from your home. If you are on
vacation, for example, you can check the temperature, turn lights on
and off, check for any trouble conditions, and even bypass the sensor
on a door to let in a neighbor, delivery person, or service person.

5
What if There’s a System Problem?
Your system has been designed to keep false alarms and system prob-
lems to a minimum. If there is a problem, your security system can di-
agnose it and then sound trouble beeps to let you know about it. In
some instances, your system can alert your central monitoring station
of the problem as well.
Your system has a backup battery that will secure your home even dur-
ing a power failure. An optional feature allows your system to alert the
central monitoring station if the power is off for more than 15 minutes.
It reports again when power has been restored.
Your system has some precautionary features that allow alarms to be
validated or canceled before calling the central station. For example,
when an intruder is detected, your system sounds an alarm immediate-
ly in an attempt to scare off the intruder. If the alarm verification fea-
ture* is on, your system will not initiate a call to the central monitoring
station unless a second sensor is tripped within 4 minutes. You can
also choose to delay the sounding of exterior sirens for up to 15 sec-
onds, giving you time to correct an arming mistake before your neigh-
bors are alerted.
* - Not available in UL listed installations.
Security System Basics
There are several devices you can use to operate your security system.
You can choose one or more full-function touchpads to control your
system. You can operate your system using a phone in your home; and,
for most features, you can operate your system from any phone away
from your home. Finally, you can control most basic operations using
a keychain touchpad.
This manual is divided into separate sections for touchpad, phone, and
keychain touchpad operation of your system. Each method of opera-
tion is slightly different from the others, so use the tabs to locate the
appropriate section each time you look up a feature.

6
Your security system has three basic protection levels (see page num-
ber listed):
In addition to the basic protection levels, your security system gives
you the following options (see page number listed):
Touchpad
Page No. Phone Page No. Keychain Page No.
•Level 1-Off leaves
all protection off. 27 68 93
•Level 2-Stay is for
when you stay in.
The system detects
activity at outside
doors and win-
dows but not inside
your home or busi-
ness.
19 65 90
•Level 3-Away is
for when you go
away. The system
detects activity out-
side as well as
inside your home
or business.
22 66 90
Touchpad
Page No. Phone Page No. Keychain Page No.
• Sendingemergency
alarms (fire, police,
or auxiliary).
13 61 89
• Turning lightsonor
off during arming
or independent of
arming.
40 74 95
Touchpad
Page No. Phone Page No. Keychain Page No.

7
What You Need to Know About This Manual
This manual describes how to operate your security system. Before at-
tempting a procedure for the first time, read through the entire proce-
dure. Operating errors, including false alarms, are often prevented by
carefully following the operating instructions step by step.
Basic Terms
Many terms are located in the full glossary at the end of this manual,
• Leaving windows
or doors open or
opening them after
setting protection
to on.
24 66 92
• Controlling your
furnace or air con-
ditioner using
energy-saving set-
tings.
36 72 94
• Canceling the exit
delay time which
lets you leave after
turning protection
on.
26 67 91
• Checking for sys-
tem activity or
recent alarms.
28 69 N/A
• Changing access
codes which allow
you and others to
use your system.
33 71 N/A
• Settingyoursystem
to touchpad quiet
mode, which
silences beeps and
messages from
interior speakers.
42 75 N/A

8
but these are some of the basics to get you started.
Access Code A code that allows you and others to access and
control your system. If necessary, up to 16 differ-
ent codes can be programmed for different users.
Bypassing Allows you to turn off protection for selected ar-
eas of your system only.
Arming Turningsystemprotection on. Level2-Stay turns
on protection to the outside areas while allowing
you to walk around inside. An alarm sounds if
anyone enters. Level 3-Away turns on all sen-
sors, and an alarm sounds if anyone moves
around inside or enters from the outside.
Central
Monitoring
Station
Ifyou choosetohave your homemonitored,your
system can communicate with this station to re-
port alarms or other problems with your system.
During an emergency, the central monitoring sta-
tion sends police or fire personnel.
Control
Panel The electronic “brains” of your system.
Entry Delay The number of seconds your system will delay
sounding an alarm when you enter your armed
home or business. This delay provides ample
time to enter and disarm your system before set-
ting off an alarm. The programmed entry delay
is _______seconds.
Exit Delay The number of seconds your system will delay
arming to level 2 or 3 when you exit your home.
This delay allows you to arm your system and
exit without setting off an alarm. The pro-
grammed exit delay is _______seconds.
No Delay Use to instantly arm your system to level 2 or 3
without an exit delay.
Panic But-
tons Police, fire, and auxiliary buttons on a touchpad. When activated (press and hold for at least 2 full
seconds), they send an immediate alarm to the
central monitoring station.

9
You’re now ready to move on to the basic touchpad operations. The
following sections guide you through disarming and arming your sys-
tem and using all other features from the various touchpads. Subse-
quent sections guide you through the use of the touch-tone telephone
and keychain touchpad.
Sensors These are the devices such as smoke detectors,
motion detectors, glass break detectors, and
door/window sensors that monitor conditions
and report to the control panel.

10

11
Touchpad Operations
Phone Operations
Keychain Touchpad Operations
Troubleshooting
References
Touchpad Operations
• Touchpad Overview 12
• Section 2:
Using the Touchpad for Emergencies 13
• Section 3:
Basic Touchpad Operations 19
• Section 4:
Additional Touchpad Features 33

12
Touchpad Overview
Several different touchpads are available to operate your security sys-
tem. All touchpads are operated in the same way, although some do
not have a message display. Use the voice messages from internal
speakers if you have them and/or beeps from the touchpad’s speaker,
if available, to verify your entries. Touchpads with a display allow you
to see and hear messages. All touchpads activate the appropriate alarm
to signal trouble and emergency situations.
A touchpad operation pocket guide is included in the owner’s mate-
rial provided by your installer. Use this card for quick reference once
you are familiar with the operations of your security system.
You can also operate your system using the phone, for example, when
you are away or are in a room without a touchpad. Using the phone to
operate your security system is slightly different from touchpad oper-
ations, so you’ll need to turn to the “Phone Operations” section of this
manual for phone instructions. (We have also included a phone oper-
ation pocket guide for quick reference when operating your system
from a phone.)