ITI ITI UltraGard User manual

SECURITY AND HOME AUTOMATION
OWNER’S MANUAL
466-1040-01-ITI Rev. F (Text)

iii
Contents
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . viii
Section 1:
Working with Your New
Security System. . . . . . . . . . . . . . . . . . . . . 1
What You Need to Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What Your Security System Can Do. . . . . . . . . . . . . . . . . . . . 1
Automatic Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Heating & Air Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Sensor Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Courtesy Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
What Happens in an Emergency?. . . . . . . . . . . . . . . . . . . . . . 4
Using Your System When You’re Away. . . . . . . . . . . . . . . . . 4
What if There’s a System Problem? . . . . . . . . . . . . . . . . . . . . 5
Security System Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What You Need to Know About This Manual . . . . . . . . . . . . 7
TOUCHPAD OPERATIONS. . . . . . . 11
Touchpad Overview . . . . . . . . . . . . . . . . 12
Section 2:
Using the Touchpad for Emergencies. . 13
Using Panic Alarms:
Police, Fire, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Resetting Smoke Detectors . . . . . . . . . . . . . . . . . . . . . . . . 15
Preventing Accidental Alarms . . . . . . . . . . . . . . . . . . . . . . . . 16
Canceling Accidental Alarms. . . . . . . . . . . . . . . . . . . . . . . . . 17

iv
Section 3:
Basic Touchpad Operations . . . . . . . . . . 19
Turning Security Protection On. . . . . . . . . . . . . . . . . . . . . . . 19
When You Stay In—
Arming to Level 2-Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
When You Go Away—
Arming to Level 3-Away . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Arming with a Window or Door Open . . . . . . . . . . . . . . . . 24
Opening a Door or Window When
Protection Is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Instant Arming with No Exit/Entry Delay Time. . . . . . . . . . 26
Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 27
Checking Your System Status . . . . . . . . . . . . . . . . . . . . . . . . 28
Section 4:
Additional Touchpad Features . . . . . . . . 33
Setting and Changing Access Codes. . . . . . . . . . . . . . . . . . . . 33
Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 36
Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 37
Setting Energy Saver Temperatures . . . . . . . . . . . . . . . . . . 37
Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 40
Individual Light and Appliance Control . . . . . . . . . . . . . . 41
Using the Quiet Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the Chime Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Adjusting the Touchpad Display Brightness. . . . . . . . . . . . . 45
The No Activity Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
The Touchpad Tamper Feature. . . . . . . . . . . . . . . . . . . . . . . 46
Opening and Closing Reports Feature. . . . . . . . . . . . . . . . . . 47
System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Automatic Test Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Manual Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

v
PHONE OPERATIONS. . . . . . . . . . . 57
Phone Overview. . . . . . . . . . . . . . . . . . . . 58
Using a Phone in Your Home. . . . . . . . . . . . . . . . . . . . . . . . . 58
Calling Your System from a Remote Phone. . . . . . . . . . . . . 58
With Answering Machine or Voice Mail . . . . . . . . . . . . . 58
No Answering Machine or Voice Mail . . . . . . . . . . . . . . . 59
Receiving a Call While Operating Your System . . . . . . . . . 59
Section 5:
Using the Phone for Emergencies. . . . . 61
Using Panic Alarms:
Police, Fire, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Canceling a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Resetting Smoke Detectors . . . . . . . . . . . . . . . . . . . . . . . . 62
Preventing Accidental Alarms . . . . . . . . . . . . . . . . . . . . . . . . 63
Canceling Accidental Alarms. . . . . . . . . . . . . . . . . . . . . . . . . 63
Section 6:
Basic Phone Operations. . . . . . . . . . . . . 65
Turning Security Protection On . . . . . . . . . . . . . . . . . . . . . . 65
When You Stay In—
Arming to Level 2-Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
When You Go Away—
Arming to Level 3-Away . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Arming with a Window or Door Open . . . . . . . . . . . . . . . 66
Opening a Door or Window When
Protection Is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Instant Arming with No Exit/Entry Delay Time . . . . . . . . . 67
Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 68
Checking Your System Status . . . . . . . . . . . . . . . . . . . . . . . . 69

vi
Section 7:
Additional Phone Features . . . . . . . . . . . 71
Setting and Changing Access Codes. . . . . . . . . . . . . . . . . . . . 71
Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 73
Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 73
Setting Energy Saver Temperatures . . . . . . . . . . . . . . . . . . 73
Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 74
Individual Light and Appliance Control . . . . . . . . . . . . . . 75
Using the Quiet Mode Feature . . . . . . . . . . . . . . . . . . . . . . . . 75
Using the Chime Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
The No Activity Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
The Touchpad Tamper Feature. . . . . . . . . . . . . . . . . . . . . . . 77
Using Your Phone with Electronic Banking and
Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Opening and Closing Reports Feature. . . . . . . . . . . . . . . . . . 78
System Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Automatic Test Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Manual Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
KEYCHAIN OPERATIONS. . . . . . . . 87
Keychain Overview . . . . . . . . . . . . . . . . . 88
Section 8:
Basic Keychain Operations. . . . . . . . . . . 89
Using Panic Alarms:
Police, Silent, and Auxiliary . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Sending a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Canceling a Panic Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Turning Security Protection On. . . . . . . . . . . . . . . . . . . . . . . 90
Turning Security Protection Off . . . . . . . . . . . . . . . . . . . . . . 93
Using the Energy Saver Feature. . . . . . . . . . . . . . . . . . . . . . . 94
Turning Energy Saver On and Off . . . . . . . . . . . . . . . . . . . 95
Controlling Lights and Appliances . . . . . . . . . . . . . . . . . . . . 95

vii
TROUBLESHOOTING . . . . . . . . . . . . . 99
Section 9:
Troubleshooting . . . . . . . . . . . . . . . . . . 100
Security System Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Silencing Trouble Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Troubleshooting Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 104
REFERENCES . . . . . . . . . . . . . . . . 107
Appendix A:
Equipment Considerations. . . . . . . . . . 108
Appendix B: Touchpad Shortcuts . . . . 115
Appendix C: Planning
for Emergencies . . . . . . . . . . . . . . . . . . 117
Emergency Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Floor Plan Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Your Floor Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 121
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
FCC Notices . . . . . . . . . . . . . . . . . . . . . . 136

viii
Welcome
You have taken an important first step in protecting your home by in-
stalling a security system. Now it’s time to take the next step: Learning
to use your system so it provides you with the best possible protection
from intrusion, fire, furnace failure, and medical and other emergen-
cies.
Your security system offers a remarkably high level of protection. But
high-level protection does not mean hard-to-use protection. In fact, us-
ing your security system is as easy as using a microwave oven. Just
take a little time to review the user material and familiarize yourself
with the features and functions of your security system.
These basic steps will help make learning and using your system more
enjoyable:
After you have completed these steps keep this manual handy in case
you have any questions about using your security system.
Note
This is a UL Grade A (supervised) security system.
Step 1 Watch your Owner’s Video. It’s a good idea for your
family, neighbors, or others who will use the system to
also watch this easy-to- follow instructional video.
Step 2 Have your installer demonstrate how to use your security
system and then watch as you practice using the system.
Step 3 Take some time to read through this manual. Pay partic-
ular attention to anything from the video or your install-
er’s demonstration that raised a question in your mind.
Some users find this manual most effective by reading it
cover to cover. Others simply locate specific topics as
needed in the Contents and/or Index.

1
Section 1:
Working with Your New
Security System
What You Need to Do
You may have installed this security system simply to prevent break-
ins and theft. However, your new security system can protect you and
your home from many other emergencies. Plus, this security system
lets you monitor and control conditions in your home or business even
when you are away.
As with any new relationship, life with your new security system may
seem a bit awkward at first. To effectively use your security system,
you need to develop a few simple habits:
• Check for open doors and windows before leaving.
• Remember to arm your system and then gather your things and
exit before the exit delay time expires.
• Remember to disarm your system within the entry delay time
when you return.
• Respond to beeps, light indicators, and voice announcements
from your system, which may indicate some kind of problem.
You will quickly become aware of the benefits these few simple habits
will bring you and will incorporate your security system seamlessly
into your everyday life.
What Your Security System Can Do
Your security system provides several options for creating the security
and control environment you need in your home. How you use the sys-
tem is up to you. Regardless of the features you choose, you will find
that your security system dramatically enhances your lifestyle.
Here are just a few of the ways you can use the features of your secu-
rity system.
Special Note:
Some features of this security system are optional and are available
from your security consultant.

2
Automatic Lighting
You can control the lights inside and outside of your home by plugging
them into wireless devices called lamp modules. For example, the sys-
tem turns selected lights on when you enter, allowing you to see your
way to the telephone or touchpad to disarm the system. After you arm
your system, selected lights remain on for awhile and then automati-
cally turn off after 5 minutes. During a fire, selected lights turn on and
stay on to help you safely exit. During an intrusion, lights flash to scare
off the intruder and draw attention from the outside.
Heating & Air Control
If you have installed the energy saver feature, you can monitor and
controlthetemperature ofyourhome.Forexample,usinga touch-tone
telephone, you can call your system and adjust the temperature before
you leave work. By the time you arrive home, your house will be at a
comfortable temperature. You can also set high and low temperature
limits. If your heating or air conditioning unit malfunctions while you
are away, your security system notifies the central station when the
temperature has reached either limit, before pipes freeze or pets are
harmed by extreme heat. You can call to check the temperature of your
home or even your lake cabin when you aren’t there to make sure the
temperature is where you want it.
Sensor Groups
The sensors in your system make up different “groups,” and various
sensor groups react differently depending on how they are pro-
grammed. Certain sensors automatically trigger a call to the central
monitoring station immediately after being set off, or “tripped.” Other
sensors trigger a call to the central monitoring station only after being
tripped twice within a certain time period. Some sensors react silently
and other sensors allow you to set entry and exit delays. And, there are
“local-only” sensors that sound sirens at your home, but do not send a
call for help. Following are some of the useful ways you can use vari-
ous sensor groups in your home.
Monitor “Off-Limits” Areas of Your Home
Many areas in your home can be hazardous to children. Using local-
only sensors, you can monitor certain areas such as liquor, gun, and
medicine cabinets and even your swimming pool. If the pool gate or
monitored cabinet door is opened, a siren beeps. The beeping stops
when the gate or door is closed. You can also use this sensor group to
alert you to cars approaching your home from the driveway, to monitor