Jabra Engage 65 User manual

User manual
Jabra
Engage 65

© 2018 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S.
Declaration of Conformity can be found on
www.jabra.com/CP/US/declarations-of-conformity
Made in China
MODEL: Model: WHB050BS
WHB051HS

1. Welcome........................................5
2. What’s in the box.........................6
2.1 Stereo variant
2.2 Mono variant
2.3 Convertible variant
3. How to wear..................................9
3.1 Stereo/Mono headset
3.2 Convertible headset
3.3 How to change the convertible headset
EarGel
3.4 How to change the convertible headset
EarHook
4. How to charge........................... 12
4.1 Connect to power
4.2 Charge the headset
4.3 Headset PowerNap
5. How to connect......................... 15
5.1 Connect to a desk phone with a headset port
5.2 Connect to a desk phone without a headset
port
5.3 Connect to a computer

6. How to use ................................ 18
6.1 Stereo/Mono headset overview
6.2 Convertible headset overview
6.3 Base overview
6.4 Base status LEDs
6.5 How to change voice prompt language
6.6 How to adjust the microphone volume for
desk phone calls
6.7 How to find a dial tone for desk phone
6.8 How to add a new primary headset
6.9 How to reset
7. How to make calls ................... 26
7.1 Basic call usage
7.2 Merge calls
7.3 Conference calls
7.4 Transfer a call from desk phone to headset
7.5 Transfer a call from headset to desk phone
7.6 Multiple call handling
8. How to change settings.......... 35
9. Jabra Direct................................ 37
9.1 Firmware update
10.Support ....................................... 38
10.1 FAQ
10.2 How to care for your device
10.3 Replacement accessories

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1. Welcome
Thank you for using the Jabra Engage 65. We
hope you will enjoy it!
Jabra Engage 65 features
• Flexible connectivity
Connect to desk phone and computer
• World’s lightest DECT headset
Convertible headset
• Avoid disturbances
Built-in Busylight
• Use all day long
Up to 13 hours talk time (stereo/mono)
Up to 9 hours talk time (convertible)
• Take calls anywhere in the office
Up to 150 meters/490 feet range
(stereo/mono)
Up to 100 meters/325 feet range
(convertible)
• Secure confidential calls
DECT AES 128 bit encryption

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2. What’s in the box
The Jabra Engage 65 comes with one of three
different headset styles: stereo, mono, and
convertible.
2.1 Stereo variant
Stereo
headset
Base
Micro-USB
cable
Power cable Telephone
cable

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2.2 Mono variant
Mono
headset
Base
Micro-USB
cable
Power cable Telephone
cable

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2.3 Convertible variant
Convertible headsetBase
EarGels
(looped and normal)
EarHooks
(medium and large)
Micro-USB cablePower cable Telephone cable
Note: The large EarHook and normal EarGel are supplied attached to the
headset.

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3. How to wear
3.1 Stereo/Mono headset
The headset can be worn with the microphone
on the left or the right.

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3.2 Convertible headset
The headset can be worn on the left or the
right ear.
3.3 How to change the convertible
headset EarGel
Normal
Looped

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3.4 How to change the convertible
headset EarHook
Medium
Large
The EarHook with one dot is the medium size,
and the EarHook with two dots is the large.
The EarHooks are flexible, and can be bent to
suit your ear for a secure and comfortable fit.

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4. How to charge
4.1 Connect to power
Plug the base into a power supply using the
supplied power cable.
It is recommended to connect the telephone or
computer cables before connecting the base to
a power supply (see Chapter 5 for more
information).

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4.2 Charge the headset
The headet will charge whenever it is docked in
a base that is connected to a power supply. The
status LED on the headset and the battery icon
on the base will pulse to indicate the headset is
charging.
The stereo/mono headsets have up to 13 hours
of battery, and the convertible headset has up
to 9 hours of battery.
All headsets take approx. 1.5 hours to fast
charge to full. 40% of the battery will charge in
approx. 30 minutes.

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4.3 Headset PowerNap
To conserve battery, the headset will
automatically power off when it has not been
docked for 30 minutes, has not been moved,
and is not in use.
To end PowerNap, either move the headset
(the headset has a built-in motion sensor),
press any button on the headset, or dock the
headset in the base.
PowerNap can be permanently turned off
using Jabra Direct.

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5. How to connect
5.1 Connect to a desk phone with a
headset port
This type of desk phone has a dedicated
headset port. These phones typically have a
button on the front panel for switching
between the desk phone handset and the
headset.
1. Plug the supplied telephone cable into the
port marked on the base, and into the
headset port on the desk phone.
2. Plug the base into a power supply using the
supplied power cable.
Note: For more assistance with your specific desk phone,
visit www.jabra.com/compatibilityguide.

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5.2 Connect to a desk phone without a
headset port
This type of desk phone does not have a
dedicated headset port.
1. Unplug the handset cable from the handset
port on the desk phone, and plug it into the
port on the base.
2. Plug the supplied telephone cable into the
port marked on the base, and into the
handset port on the desk phone.
3. Plug the base into a power supply using the
supplied power cable.
Note: For more assistance with your specific desk phone,
visit www.jabra.com/compatibilityguide.

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5.3 Connect to a computer
1. Plug the supplied micro-USB cable into the
port marked on the base, and into an
available USB port on your computer.
2. Plug the base into a power supply using the
supplied power cable.
3. Ensure the Jabra Engage 65 is set as the
default playback device and recording device
in your operating system’s sound settings,
and/or your preferred softphone (e.g. Skype
for Business). It is recommended to
download and install Jabra Direct from
jabra.com/direct.

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6. How to use
6.1 Stereo/Mono headset overview
Mute
button
Busylight
Volume
button
Volume
button
Call button
Status and
Busylight LED
6.2 Convertible headset overview
Status and Busylight LED
Mute
button
Volume
button
Volume
button
Call button

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6.3 Base overview
Computer
status
Desk phone
status
Answer
call
Mute
End/reject
call
Battery
status
Conference
(additional
headsets)
Headset
status

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6.4 Base status LEDs
Incoming call
Active call
Call muted
Call merged
Conference call
Incoming call
Active call
Call muted
Call merged
Conference call
Call on hold
Battery charging (flashing)
Battery full
Battery medium
Battery low
Battery very low (flashing)
Conference call
Headset docked
Microphone
muted
Conference call
Pairing additional
headset (flashing)
Target phone is desk phone
Incoming call on desk phone
(flashing)
Active call on desk phone
Held call on desk phone
Target phone is computer
Incoming call on computer
(flashing)
Active call on computer
Held call on computer
Headset undocked
Incoming call
Active call
Call muted
Call on hold
Call merged
Conference call (flashing)