I hear crackling noises
For the best audio quality, always wear your headset on the same side of the body as your
mobile phone.
I cannot hear anything in my headset
• Increase the volume on the headset.
• Ensure that the headset is paired with the phone.
• Make sure that the phone is connected to the headset – if it does not connect either
from the phone’s Bluetooth menu or by tapping the answer/end button, follow the
pairing procedure (see section 3).
I have pairing problems even though my phone indicates otherwise
You may have deleted your headset pairing connection in your mobile phone.
Follow the pairing instructions in section 3.
Will the Jabra JX10 work with other Bluetooth equipment?
The Jabra JX10 is designed to work with Bluetooth mobile phones. It can also work with
other Bluetooth devices that are compliant with Bluetooth version 1.1 or 1.2 and support a
headset and/or hands-free profile..
See the inside cover for your country’s support details.
9
Troubleshooting & FAQ
10
Need more help?
• Always store the Jabra JX10 with the power off and safely protected.
• Avoid storage at extreme temperatures (above 45°C/113°F – including direct sunlight
– or below -10°C/14°F). This can shorten battery life and may affect operation. High
temperatures may also degrade performance.
• Do not expose the Jabra JX10 to rain or other liquids.
11
Taking care of your headset
Limited one-Year Warranty
GN Netcom AS (“GN”), warrants this product to be free from defects in materials and
workmanship (subject to the terms set forth below) for a period of one (1) year from the date
of purchase (“Warrenty Period”). During the Warranty Period, GN will repair or replace (at GN’s
discretion) this product or any defective parts (“Warrenty Service”). If repair or replacement is
not commercially practicable or cannot be timely made, GN may choose to refund to you the
purchase price paid for the affected product. Repair or replacement under the terms of this
warranty does not give right to any extension or a new be-ginning of the period of warranty.
Claims under the Warranty
To obtain Warranty Service, please contact the GN dealer from which you purchased this
product or visit www.gnnetcom.com or www.jabra.com for further information about
customer support.
You will need to return this Product to the dealer or ship it to the dealer or to GN (if so
indicated on www.gnnetcom.com or www.jabra.com) in either its original packaging or
packaging affording an equal degree of protection.
You will bear the cost of shipping the product to GN. If the Product is covered by the warranty,
GN will bear the cost of shipping product back to you after the completion of service under this
warranty. Return shipping will be charged to you for products not covered by the warranty or
requiring no warranty repair.
The Following information must be presented to obtain Warranty Service: (a) the product,
and (b) proof of purchase, which clearly indicates the name and address of the seller, the date
of purchase and the product type, which is evidence that this product is within the Warranty
Period. Please further include (c) your return address. (d) daytime telephone number, and (e)
reason for return.
As part of GN/Jabra’s efforts to reduce environmental waste you understand that the product
may consist of reconditioned equipment that contains used components, some of which have
been reworked. The used components all live up to GN/Jabra’s high quality standards and
comply with the GN product performance and reliability specifications. You understand that
replaced parts or components will become the property of GN.
Limitation of Warranty
This warranty is only valid for the original purchaser and will automatically terminate prior
to expiration if this product is sold or otherwise transferred to another party. The warranty
provided by GN in this statement applies only to products purchased for use, and not for resale.
It does not apply to open box purchases, which are sold “as is” and without any warranty.
Specifically exempt from warranty are limited-life consumable components subject to normal
wear and tear, such as microphone windscreens, ear cushions, modular plugs, ear tips,
decorative finishes, batteries, and other accessories.
This warranty is invalid if the factory-applied serial number, date code label, or product label
has been altered or removed from this product.
12
Service and Warranty Information
