JBL Authentics 200 User manual

AUTHENTICS 200
AUTHENTICS 500
OWNER’S MANUAL

22
IMPORTANT SAFETY INSTRUCTIONS
Verify Line Voltage Before Use
The JBL Authentics speaker has been designed for use with
100-240 volt, 50/60 Hz AC current. Connection to a line voltage
other than that for which your product is intended can create
a safety and re hazard and may damage the unit. If you have
any questions about the voltage requirements for your specic
model or about the line voltage in your area, contact your retailer
or customer service representative before plugging the unit into
a wall outlet.
Do Not Use Extension Cords
To avoid safety hazards, use only the power cord supplied
with your unit. We do not recommend that extension cords be
used with this product. As with all electrical devices, do not run
power cords under rugs or carpets, or place heavy objects on
them. Damaged power cords should be replaced immediately
by an authorized service center with a cord that meets factory
specications.
Handle the AC Power Cord Gently
When disconnecting the power cord from an AC outlet, always
pull the plug; never pull the cord. If you do not intend to use this
speaker for any considerable length of time, disconnect the plug
from the AC outlet.
Do Not Open the Cabinet
There are no user-serviceable components inside this product.
Opening the cabinet may present a shock hazard, and any
modication to the product will void your warranty. If water
accidentally falls inside the unit, disconnect it from the AC power
source immediately, and consult an authorized service center.

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TABLE OF CONTENTS
IMPORTANT SAFETY INSTRUCTIONS 2
1. INTRODUCTION 4
1.1 JBL One app 4
1.2 Voice control 4
2. WHAT’S IN THE BOX 5
3. PRODUCT OVERVIEW 5
3.1 Front panel & Top panel 5
3.2 Back panel 6
4. POWER ON 7
4.1 Connect to power 7
4.2 Auto standby 7
4.3 Auto wakeup 7
5. CONNECT 7
5.1 Connect to your home network 7
5.2 Connect to your Bluetooth device 8
5.3 Connect to an external audio device 8
6. VOICE ASSISTANTS 9
6.1 Set up your voice assistants 9
6.2 Talk to your voice assistants 9
7. PLAY 10
7.1 Play over your home network 10
7.2 Play from the Bluetooth source 12
7.3 Control music playback 12
7.4 Play from the AUX source 12
8. SETTINGS 13
8.1 Sound settings 13
8.2 Software upgrade 13
8.3 Restore factory settings 13
9. PRODUCT SPECIFICATIONS 14
10. TROUBLESHOOTING 15
11. TRADEMARKS 16
12. OPEN SOURCE LICENSE NOTICE 17

44
1. INTRODUCTION
Thank you for purchasing the JBL Authentics speaker. We
encourage you to take a few minutes to read through this
manual, which describes the product and includes step-by-step
instructions for setting up and getting started.
To make the most of product features and support, you may
need to update the product software through the Internet
in the future. Refer to the software update section in this
manual to ensure that your product has the latest software.
Designs and specications are subject to change without
notice. If you have any questions about the speaker, installation
or operation, please contact your retailer or customer service
representative, or visit our website: www.jbl.com.
1.1 JBL One app
With the JBL One app, you can
• easily connect the speaker to your Wi-Fi network;
• set up your voice assistants;
• connect *music streaming services;
• personalize audio settings;
• manage and control devices;
• enjoy Dolby Atmos® Music from *music steaming services
(Authentics 500 only);
• access additional features.
JBL One
For more information, see “5.1 Connect to your home network”
and “7.1 Play over your home network”.
NOTE:
– *Subscription may be needed and not provided by the JBL One app.
1.2 Voice control
With Google Assistant and Amazon Alexa available
simultaneously, you can play your favorite music, control your
smart home devices, and more, hands-free, using just your
voice. You can access both assistants simultaneously on this
device.
For how to set up and use your voice assistants, see “6. VOICE
ASSISTANTS”.

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2. WHAT’S IN THE BOX
Unpack the box carefully and ensure that the following parts are
included. If any part is damaged or missing, do not use it and
contact your retailer or customer service representative.
Speaker
Power cord*
*
* Power cord quantity and plug type vary by regions.
Product information
3. PRODUCT OVERVIEW
3.1 Front panel & Top panel
2
3
1
4
7
6
5
1) (Bluetooth)
• Press to enter Bluetooth pairing mode.
• Status indicator
Fast flashing (white) Bluetooth pairing
Solid (white) Bluetooth connected
Off Bluetooth not connected
2)
(Playback controls while streaming music from the JBL
One app, Chromecast built-in™, AirPlay, Alexa Multi-Room
Music, Alexa Cast or Bluetooth)
• Press once to play or pause playback.
• Press twice to skip to the next track.
• Press three times to skip to the previous track.
(Rotary volume controls)
• Rotate clockwise or counter-clockwise to increase or
decrease the volume.
3) (Moment)
• Press to directly access your music playlist and speaker
settings that you have personalized in the JBL One app.
4) Voice assistant status LED
State Google Assistant Amazon Alexa
Activated and
Listening Solid (white) Solid loop (cyan and blue)
Thinking Fast pulsing
(white)
Fast loop
(cyan and blue)
Responding Fast pulsing
(white)
Alternating
loop (cyan and
blue)
Microphone Off Solid (red) Solid (red)
5) Tone controls
TREBLE
• Rotate clockwise or counter-clockwise to increase or
decrease the treble level.
BASS
• Rotate clockwise or counter-clockwise to increase or
decrease the bass level.

66
6) Status indicator
System:
Regular pulsing (white) System startup
Fast pulsing (white) Software updating in progress
Solid (amber) Restoring factory settings
Network connection:
Slow pulsing (white) Entering Wi-Fi setup mode, or
network disconnected
Solid (green) Speaker discovered by the JBL
One app
Solid (white) Network connected
Solid (yellow) Weak Wi-Fi connection
Voice assistant notications:
State Google Assistant Amazon Alexa*
Timer Ringing Slow pulsing
(white)
( 1H)
Cyan and blue for
1 hour
Turns off when the
timer is deactivated
Alarm Ringing Slow pulsing
(white)
( 1H)
Cyan and blue for
1 hour
Turns off when
the alarm is
deactivated
Reminder
Solid white
for about 10
minutes
x2
Cyan and blue
twice, followed by
voice response
Queued
Notifications
Solid white
for about 10
minutes
Slow pulsing
(yellow)
Do Not Disturb
Mode Enabled /N/A Pulses once (purple)
* To dismiss Alexa’s alarm, timer or other notications, press on the
speaker.
7) Microphones
• For voice control and automatic self-tuning.
3.2 Back panel
4
3
1
2
5
1) POWER
• Connect to power (with the supplied power cord).
2) USB
• USB connector for software update (for technical
personnel only).
• Connect to a USB storage device for MP3 le playback
(for US version only).
3) AUX
• Connect to the audio output on an external device
through a 3.5 mm audio cable.
4) ETHERNET
• Connect to your home network through an Ethernet
cable.
5) (Voice assistant microphone)
• Move the slider to turn the microphone on or off.
Microphone off
Microphone on

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4. POWER ON
4.1 Connect to power
• Connect the speaker to power by using the supplied power
cord.
→The speaker switches on and enters Wi-Fi setup mode
automatically.
4.2 Auto standby
If the speaker is inactive for more than 10 minutes, it will switch
to standby mode automatically.
4.3 Auto wakeup
In standby mode, the speaker will wake up automatically when
• you press any button on the speaker;
• the speaker is connected to your home network and you
control the setup and playback on the speaker through the
JBL One app;
• the speaker is connected to your home network and you
wake up the speaker through an enabled voice assistant;
• the speaker is connected to your home network and audio
is streamed to the speaker through the supported streaming
services that you have enabled in the JBL One app;
• an audio cable has been inserted into the speaker and music
playback has started from the external device connected
through the audio cable.
5. CONNECT
5.1 Connect to your home network
Using Wi-Fi or an Ethernet cable, connect the speaker to your
network. When you register Google Assistant and Amazon
Alexa, you can use your voice to get hands-free help or control
your smart home devices. This also enables Chromecast
built-in, Alexa Multi-Room Music, and Alexa Cast. Or, with the
JBL One app and the supported streaming services (AirPlay and
Spotify Connect), the speaker allows you to stream music from
smartphones or tablets (See 7.1 Play over your home network).
5.1.1 Wi-Fi connection with your home network
1. Connect the speaker to power.
→(Slow pulsing white): The speaker enters Wi-Fi setup
mode.
2. Connect your Android™ or iOS device to your home Wi-Fi
network. Download the JBL One app.
3. Launch the JBL One app. Follow the app instructions to
complete setup.
→(Solid green):The speaker is discovered by the JBL
One app.
→(Solid white): The speaker is connected to your home
network.
→You can stream music from the JBL One app or the
streaming services you have enabled in the JBL One app
(See 7.1 Play over your home network).

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NOTES:
–Make sure that your speaker is connected to the same Wi-Fi network
as your Android or iOS device.
–If your speaker is not discovered by the JBL One app, hold and
together for more than 10 seconds to re-enter the Wi-Fi setup mode.
–To enable Chromecast built-in, Alexa Multi-Room Music, and Alexa
Cast, please register Google Assistant and Amazon Alexa on the
Google Home app and Amazon Alexa app respectively.
5.1.2 Wired connection with your home network
through an Ethernet cable (Optional)
1. Use an Ethernet cable (not supplied) to connect the speaker
to your home network.
2. On your Android or iOS device, download and launch the JBL
One app for music streaming and control.
NOTES:
–On your Android or iOS device, you can rename the speaker in the
JBL One app.
–On your iOS device, add the speaker to the Apple Home app and
manage it together with other AirPlay 2-compatible speakers.
–On your iOS device, if the speaker has been added to your home
network, you can start AirPlay streaming from an AirPlay-compatible
app (See “7.1.3 Play through AirPlay”).
–Availability of online music streaming services varies by country.
–Some features require subscriptions or services not available in all
countries.
5.2 Connect to your Bluetooth device
Through Bluetooth, connect the speaker with your Bluetooth
device, such as a smartphone, tablet and laptop.
ON
Settings Bluetooth
Bluetooth
DEVICES
JBL Authentics 200
Now Discoverable
Connected
Settings Bluetooth
Bluetooth
DEVICES
JBL Authentics 500
Now Discoverable
Connected
5.2.1 Connect a Bluetooth device
1. To select Bluetooth source, press .
→(Fast ashing white): Ready for Bluetooth pairing.
2. On your Bluetooth device, enable Bluetooth and search for
“JBL Authentics 200”or “JBL Authentics 500” within three
minutes.
→(Solid white): Successful connection.
5.2.2 To reconnect the last paired device
Your Bluetooth device is retained as a paired device when the
speaker goes to standby mode. Next time you switch to the
Bluetooth source, the speaker reconnects the last active device
automatically.
5.2.3 To connect to another Bluetooth device
1. In the Bluetooth source, press .
→The speaker enters the Bluetooth pairing mode.
2. Follow the Step 2 under “5.2.1 Connect a Bluetooth device”.
NOTES:
–This speaker supports multi-point connection. You can pair a second
Bluetooth device without disconnecting the rst one.
– The Bluetooth connection will be lost if the distance between the
speaker and Bluetooth device exceeds 33 ft (10 m).
–Electronic devices may cause radio interference. Devices that
generate electromagnetic waves must be kept away from the
speaker, such as microwaves and wireless LAN devices.
–Voice commands are not supported in Bluetooth mode.
5.3 Connect to an external audio device
• Connect the speaker to an external audio device using
a 3.5mm audio cable (sold separately), with one end
connected to the AUX socket on the speaker, and the other
end to the 3.5 mm audio output connector on the audio
device.
NOTE:
–After the audio cable is connected, ensure that no music plays
through Wi-Fi or Bluetooth to start music playback through the audio
cable.

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6. VOICE ASSISTANTS
6.1 Set up your voice assistants
With the JBL One app on your Android or iOS devices, set up
Google Assistant, Alexa, or both.
• Follow the prompts to set up voice assistants in the JBL One
app immediately after connecting the speaker to your home
network (See “5.1 Connect to your home network”).
• If the speaker is already connected to your home network
but has not completed the voice assistant setup, do the
following:
NOTE:
–Make sure your Android or iOS device is connected to the same
Wi-Fi network as your speaker.
6.2 Talk to your voice assistants
With simultaneous voice assistants, ask either Google Assistant
or Alexa to play music, get answers, manage everyday tasks,
and control smart home devices using just your voice.
OFF ON
Voice assistant
status LED
1. Make sure that the speaker has been properly connected to
your home network and the microphone is turned on.
2. Just say “Hey Google” or “Alexa” to get started.
Examples:
• “Hey Google, play some music”
• “Alexa, turn up the volume”
• “Alexa, set a timer for 15 minutes”
• “Hey Google, stop”
3. To suspend use of your voice assistant(s), turn the microphone
off ( ). To resume interaction with your voice assistant(s),
turn the microphone on ( ).
NOTES:
–For more information about Google Assistant and Amazon Alexa,
please visit assistant.google.com or Amazon Alexa app.
–If you have set up Alexa or Google Assistant, but the microphone on
the speaker is turned off, the voice assistants won’t respond to voice
commands until you turn the microphone on again.

1010
7. PLAY
NOTES:
–To enable Chromecast built-in, Alexa Multi-Room Music, and Alexa
Cast, please register Google Assistant and Amazon Alexa on the
Google Home app and Amazon Alexa app respectively.
–The speaker can support audio streaming, but not video streaming.
–During music streaming through Chromecast built-in, Alexa Multi-
Room Music, Alexa Cast, AirPlay, Bluetooth, or other streaming
services enabled in the JBL One app, music playback will pause on
the currently connected device when you start music playback on a
second connected device.
–When the speaker switches between your home Wi-Fi and wired
network during AirPlay, music playback will pause and resume in a
few minutes, depending on broadband bandwidth conditions. For
the connection to your home wired network, see “5.1 Connect to
your home network”.
7.1 Play over your home network
Before you start, make sure that:
• your Android or iOS device and your speakers are connected
to the same Wi-Fi network for music service streaming and
control (See “5.1 Connect to your home network”).
7.1.1 Play through the JBL One app
Through the JBL One app, stream audio from enabled music
services to the speaker.
1. On your Android or iOS device,
• Launch the JBL One app, browse available *music
streaming services to select music, and then start music
streaming to the connected speaker.
2. To exit from the music playback, switch to other sources.
NOTE:
– *Subscription may be needed and not provided by the JBL One app.
Access your presets with the (Moment) button
1. On the JBL One app,
• Personalize the (Moment) feature.
2. On the speaker,
• Press to access the personalized playlist and speaker
settings.
7.1.2 Play with Chromecast built-in
With Chromecast built-in, stream audio on your Android or iOS
device to the speaker.
1. On your Android or iOS device,
a) Launch the JBL One app, and check that you have enabled
Chromecast built-in.
iOS Android
b) On a Chromecast-enabled app, play music, tap the cast
icon and select the connected speaker.
2. To exit from the music playback, switch to other sources.

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7.1.3 Play through AirPlay
Through AirPlay, stream audio on your iOS device to the speaker.
1. On your iOS device,
• To enter the Control Center on an iOS device, swipe
down from the upper right corner. Tap to select the
connected speaker, then start audio streaming from an
app.
2. To exit from the music playback, switch to other sources.
7.1.4 Play through Alexa Cast
With the speaker connected to Alexa Cast, you can stream
music from the Amazon Music library to the speaker.
1. On your Android or iOS device,
• Launch the JBL One app, and check that you have
enabled Amazon Alexa.
2. Launch the Amazon Alexa app to start music playback.
• Open the Amazon Music app to access the Amazon
Music library.
• Make sure that you start music playback from the same
Alexa account that you have enabled in the JBL One app.
Refer to the Amazon Alexa app for more details.
Play
7.1.5 Play Dolby Atmos Music
Authentics 500 supports Dolby Atmos sound effects. When
playing Dolby audio content during Wi-Fi streaming, the Dolby
Atmos effect is automatically applied for a truly immersive 3D
surround sound experience.
NOTES:
–To enjoy Dolby Atmos Music on TIDAL, a TIDAL HiFi Plus subscription
is required.
–Dolby Atmos Music is not supported on Authentics 200.
7.1.6 Multi-room playback
With the multi-room playback, you can stream music on your
Android or iOS device to multiple Chromecast-enabled / AirPlay /
Alexa speakers.
Chromecast built-in
1. Set up Google Assistant with Chromecast built-in in the Google
Home app. Through the app, connect multiple Chromecast-
enabled speakers to the same network, assign them to
multiple rooms, and create groups as needed.
2. Run a Chromecast-enabled app on your smartphone or tablet.
3. Play music. Press and select the grouped speakers.
NOTES:
–To create a multi-room speaker group in the Google Home app,
make sure that you have connected all the speakers to the same
home network and have used the same Google login account. Refer
to the Google Home app for more details.
–Depending on the bandwidth of your local network, you can stream
music to up to 6 Chromecast-enabled speakers.
AirPlay
1. On an iOS device, enter the Control Center.
2. Tap to select multiple connected speakers as needed.
3. Start music streaming from an app.

1212
Alexa MRM: Multi-room music
1. Check that you have enabled Amazon Alexa on the speaker
through the JBL One app.
2. Through the Amazon Alexa app, create a Multi-room Music
group for the speaker. Refer to the Amazon Alexa app for more
information.
DevicesDevices
DEVICES
Combine speakers
Amazon Echo
device
NOTE:
–To create a multi-room music group in the Amazon Alexa app, make
sure that you have connected all the devices to the same home
network and have used the same Alexa login account. Refer to the
Amazon Alexa app for more details.
7.2 Play from the Bluetooth source
Through Bluetooth, stream audio play on your Bluetooth device
to the speaker.
1. Check that the speaker has been properly connected to your
Bluetooth device (See “5.2 Connect to your Bluetooth device”).
2. To select the Bluetooth source, press .
3. Start audio play on your Bluetooth device.
• Alternatively, press on the speaker to control playback.
NOTE:
–Music streaming through Bluetooth will pause when you start
music streaming through Wi-Fi.
7.3 Control music playback
You can control music playback while streaming music from the
JBL One app, Chromecast built-in, Alexa Multi-Room Music,
Alexa Cast, AirPlay, or Bluetooth.
×1
×2
×3
• Press once to play or pause playback.
• Press twice to skip to the next track.
• Press three times to skip to the previous track.
• Rotate the volume knob clockwise or counterclockwise to
increase or decrease the volume.
NOTE:
–Music control is unavailable in AUX mode.
7.4 Play from the AUX source
With a 3.5 mm audio cable, listen to music playback on an
external audio device through the speaker.
2
1
1. Check that the speaker has been properly connected to the
external audio device (See “5.3 Connect to an external audio
device”).
2. Check that you have paused music streaming over Bluetooth
and your home network on the speaker.
3. Start audio play on the external audio device.
4. Adjust the volume on the external audio device or the speaker.
NOTE:
–If there is no audio output from the external audio device, try
disconnecting and reconnecting the audio cable.

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8. SETTINGS
8.1 Sound settings
8.1.1 Tone controls
With the JBL One app or the knobs on the speaker, you can
adjust the Equalizer (EQ) settings to customize the sound.
• Option 1: On the speaker:
Default EQ setting
EQ Default level LED ring
TREBLE 6
BASS
• Option 2: Through the app:
NOTE:
– The sound setting in the app and on the speaker will be
synchronized.
8.1.2 Self-tuning
To optimize your sound experience for your unique listening
environment, the speaker starts self-tuning automatically each
time you connect the speaker to power and start music playback
on the speaker. The self-tuning takes three minutes. If music
playback stops before self-tuning is complete, the self-tuning will
resume when you start music playback again.
NOTE:
–Automatic self-tuning will be disabled when the microphone is turned
off.
8.2 Software upgrade
When the speaker is connected to the Internet via your home
network, the software of your speaker will automatically be
updated to the latest version.
8.3 Restore factory settings
On the speaker, hold and together for more than 10
seconds to restore the default settings programmed at the
factory. When the factory reset is complete, the speaker will
automatically power off and restart.
>10S

1414
9. PRODUCT SPECIFICATIONS
Authentics 200
General specication
• Model: Authentics 200
• Sound system: Stereo 2.0
• Power supply: 100 - 240V AC, ~ 50/60Hz
• Total speaker power output (Max @THD 1%): 90W
• Transducer: 2 x 25mm tweeter + 5" woofer
• Networked standby power: < 2.0 W
• Operating temperature: 0 °C - 45 °C
Audio specication
• Frequency response: 50Hz - 20kHz (-6dB)
• Audio inputs: 1 Audio in, Bluetooth/Wi-Fi, Ethernet and USB
(USB playback is available in US version. For other versions,
USB is for Service only.)
USB specication
• USB port: Type C
• USB rating: 5V DC, 1A
• Supporting formats: mp3, WAV
• MP3 codec: MPEG 1 Layer 2/3, MPEG 2 Layer 3,
MPEG 2.5 Layer 3
• MP3 sampling rate: 16 - 48 kHz
• MP3 bitrate: 80 - 320 kpbs
Wireless specication
• Bluetooth version: 5.3
• Bluetooth prole: A2DP 1.3.2, AVRCP 1.5
• Bluetooth transmitter frequency range:
2400 MHz - 2483.5MHz
• Bluetooth transmitter power: <17 dBm
• Wi-Fi network: IEEE 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
• 2.4G Wi-Fi transmitter frequency range: 2412 - 2472 MHz
(2.4 GHz ISM Band, USA 11 Channels, Europe and others
13 Channels)
• 2.4G Wi-Fi transmitter power: <20 dBm
• 5G Wi-Fi transmitter frequency range: 5.15 - 5.35GHz,
5.470 - 5.725GHz, 5.46 - 5.72GHz, 5.725 - 5.825GHz
• 5G Wi-Fi transmitter power: <23 dBm
Dimensions
• Dimensions (W x H x D):
266.3 x 171.7 x 167.4 mm / 10.48" x 6.76" x 6.59"
• Weight: 3.12 Kg / 6.88 lbs
• Packaging dimensions (W x H x D):
319 x 254 x 218 mm / 12.6"x 10" x 8.6"
• Packaging weight: 4.15 kg / 9.1 lbs
Authentics 500
General specication:
• Model: Authentics 500
• Sound system: 3.1 & Dolby Atmos Music
• Power supply: 100 - 240V AC, ~ 50/60Hz
• Total speaker power output (Max @THD 1%): 270W
• Transducer: 3 x 25mm Al dome tweeter +
3 x 2.75" midrange + 6.5" subwoofer
• Networked standby power: < 2.0 W
• Operating temperature: 0 °C - 45 °C
Audio specication
• Frequency response: 40Hz - 20kHz (-6dB)
• Audio inputs: 1 Audio in, Bluetooth/Wi-Fi, Ethernet and USB
(USB playback is available in US version. For other versions,
USB is for Service only.)
USB specication
• USB port: Type C
• USB rating: 5V DC, 1A
• Supporting formats: mp3, WAV
• MP3 codec: MPEG 1 Layer 2/3, MPEG 2 Layer 3,
MPEG 2.5 Layer 3
• MP3 sampling rate: 16 - 48 kHz
• MP3 bitrate: 80 - 320 kpbs
Wireless specication
• Bluetooth version: 5.3
• Bluetooth prole: A2DP 1.3.2, AVRCP 1.5
• Bluetooth transmitter frequency range:
2400 MHz - 2483.5 MHz
• Bluetooth transmitter power: <17 dBm
• Wi-Fi network: IEEE 802.11 a/b/g/n/ac/ax (2.4GHz/5GHz)
• 2.4G Wi-Fi transmitter frequency range: 2412 - 2472 MHz
(2.4 GHz ISM Band, USA 11 Channels, Europe and others
13 Channels)
• 2.4G Wi-Fi transmitter power: <20 dBm
• 5G Wi-Fi transmitter frequency range: 5.15 - 5.35GHz,
5.470 - 5.725GHz, 5.46 - 5.72GHz, 5.725 - 5.825GHz
• 5G Wi-Fi transmitter power: <23dBm
Dimensions
• Dimensions (W x H x D):
447 x 240 x 255.7 mm / 17.60" x 9.45" x 10.07"
• Weight: 7.8 kg / 17.20 lbs
• Packaging dimensions (W x H x D):
526 x 326 x 325 mm / 20.7" x 12.8" x 12.8"
• Packaging weight: 11.4 kg / 25.1 lbs

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10. TROUBLESHOOTING
Never try to repair the product yourself. If you have problems
using this product, check the following points before you request
services.
For more troubleshooting tips, visit the support page at
https://product.jbl.com/AUTHENTICS-200.html or
https://product.jbl.com/AUTHENTICS-500.html.
System
The unit will not turn on.
• Check if the power cord is plugged into power and the
speaker.
The speaker has no response to button presses.
• Disconnect and reconnect the power cable.
Bluetooth
A device cannot be connected with the speaker.
• Check if you have enabled Bluetooth on the device.
• If the speaker has been paired with another Bluetooth device,
re-enter the Bluetooth pairing mode (see “5.2.3 To connect
to another Bluetooth device”).
Poor audio quality from a connected Bluetooth device
• The Bluetooth reception is poor. Move the source device
closer to the speaker, or remove any obstacle between the
source device and the speaker.
Wi-Fi
Failed to connect to Wi-Fi.
• Make sure that Wi-Fi is turned on.
• Make sure that you have selected the right network and
entered the correct password.
• Make sure that your router or modem is turned on and within
the range.
• In your router settings, make sure that you have set the
security type to WPA2 or auto.
• Make sure that your speaker is connected to the same
wireless LAN as your smartphone or tablet.
• If you have difculties in setting up Wi-Fi, hold and
together on the speaker until the status indicator slowly
pulses white.
Voice assistants
No response to the voice commands
• Check that you have connected the speaker to your home
network (See “5.1 Connect to your home network”).
• Check that you have started voice control with the correct
wake word (See “6.2 Talk to your voice assistants”).
• Depending on the location of your speaker, the ambient
conditions may prevent the speaker from detecting the voice
commands. Avoid placing the speaker in a noisy place or
a place that is exposed to strong winds or echoes (sound
reections).
• Make sure that the built-in microphones are not turned off or
covered.
• Speak closer to the microphones.
Playback
AirPlay cannot nd the speaker as an AirPlay speaker for
music streaming.
• On your Apple device, update the software to the latest
version: iOS 13.4 and later, macOS 10.15.4 and later, or
tvOS 14.3.
• Make sure that your Apple device has been connected to the
same network as the speaker.
• For a PC running iTunes for Windows, you can stream music
from your PC to the speaker through Bluetooth.
Music playback does not work smoothly when the sound
source switches from Bluetooth to Chromecast built-in,
AirPlay or Alexa.
• The quality of audio casting and playback are dependent on
the trafc and coverage of the network that connects the
speaker and your casting devices, such as phones, tablets
and PCs.
The speaker is in the “Ofine” status in the Amazon Alexa
app or there are problems with Alexa MRM-related playback.
• To recover the speaker, restore the speaker to its factory
settings by holding and together for more than
10 seconds.
No music playback on the Audio In source when the sound
source switches from Bluetooth to Audio In.
• Disconnect and reconnect the 3.5mm audio cable to the
speaker.
No height sound effects of Dolby Atmos
• Enjoy Dolby Atmos sound effects during Wi-Fi streaming.
Dolby Atmos is not supported for audio streaming over
Bluetooth.
• Dolby Atmos Music is not supported on Authentics 200.

1616
Use your phone, tablet or computer as a remote control for
Spotify. Go to spotify.com/connect to learn how.
The Spotify Software is subject to third party licenses found here:
https://www.spotify.com/connect/third-party-licenses.
Dolby, Dolby Atmos, and the double-D symbol are registered
trademarks of Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories. Condential
unpublished works. Copyright © 2012-2021 Dolby Laboratories.
All rights reserved.
11. TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by
HARMAN International Industries, Incorporated is under license.
Other trademarks and trade names are those of their respective
owners.
Wi-Fi CERTIFIED 6™ and the Wi-Fi CERTIFIED 6™ Logo are
trademarks of Wi-Fi Alliance®.
Hey Google
Google, Android, Google Play, and Chromecast built-in are
trademarks of Google LLC.
Google Assistant is not available in certain languages and
countries. Availability and performance of certain features,
services, and applications are device and network dependent
and may not be available in all areas.
Amazon, Alexa and all related marks are trademarks of Amazon.
com, Inc. or its affiliates.
Alexa is not available in all languages and countries.
Use of the Works with Apple badge means that an accessory has
been designed to work specically with the technology identied
in the badge and has been certied by the developer to meet
Apple performance standards.
Apple, and AirPlay are trademarks of Apple Inc., registered in the
U.S. and other countries.
To control this AirPlay 2–enabled speaker, iOS 13.4 or later is
required.