Johnson Controls CK721-A User manual

24-10025-199 Revision –
December 2017
CK721-A
Network Controller
version 3.5
factory field installation

Copyright 2017
Johnson Controls
All Rights Reserved
No part of this document may be reproduced without the prior permission of Johnson Controls.
If this document is translated from the original English version by Johnson Controls, all reasonable
endeavors will be used to ensure the accuracy of translation. Johnson Controls shall not be liable
for any translation errors contained herein or for incidental or consequential damages in connection
with the furnishing or use of this translated material.
Due to continuous development of our products, the information in this document is subject to
change without notice. Johnson Controls shall not be liable for errors contained herein or for
incidental or consequential damages in connection with furnishing or use of this material. Contents
of this publication may be preliminary and/or may be changed at any time without any obligation to
notify anyone of such revision or change, and shall not be regarded as a warranty.
Other Manufacturers’ Documentation
Johnson Controls does not duplicate documentation of other equipment manufacturers. When
necessary, Johnson Controls provides documentation that supplements that of other manufacturers.
When unpacking your equipment, keep all original manufacturer documentation for reference.
Technical Support
For factory technical support, Johnson Controls authorized field technicians or authorized dealer
representatives can contact Global Security Solutions Technical Support by phone at
[phone] or [phone], or by email at [email protected]. They
can also call the Field Support Center at [phone] or [phone] and use options 6, 1, 7.
End users and customers should contact their local Johnson Controls branch or authorized dealer
for any of their support needs (technical support, maintenance contracts, on-site field support,
P2000 Software Service Agreements, Service Partnerships, and so on). Visit
http://www.johnsoncontrols.com/location-finder to find your local Johnson Controls office.
For material returns contact the branch if the material was purchased through a Johnson Controls
branch or through the Product Sales Operations Team, if ordered through the Advanced Order
Management System (AOMS) and follow the RMA process; or contact the authorized dealer
representative where the material was purchased directly.
Acknowledgments
Metasys® and Johnson Controls® are trademarks of Johnson Controls. All other company and
product names are trademarks or registered trademarks of their respective owners.

Firmware Version 3.5 Factory Field Installation
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FACTORY FIELD INSTALLATION
This document describes how to install CK721-A Firmware Version 3.5 in the
field.
This procedure can be used when a host upgrade cannot be used for installation,
for example, when a P2000 host update fails and the controller constantly
reboots, or fails to come back online with the host. For standard CK721-A
controller firmware upgrade procedures, refer to the CK721-A Software
Release Notes.
NOTE: Procedures described in this document use the Tera Term Pro terminal
emulation software version 2.3. Use of other terminal emulation programs may
require different steps.
OVERVIEW
This document is divided into the following sections:
•System Requirements on page 1
•Computer to CK721-A Controller Connection on page 3
•Computer Configuration on page 4
•Tera Term Pro Configuration on page 6
•Firmware Version 3.5 Installation on page 9
•Restoring the Controller’s Configuration Settings on page 16
•CK721-A Version 3.5 Database Download on page 17
•Re-configuring the Computer on page 18
SYSTEM REQUIREMENTS
You need the following hardware and software to perform the factory field
upgrade of the CK721-A controller firmware:
• A computer running Windows® 7, Windows 8.1, or Windows 10.

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NOTE: You are required to change various Microsoft® Windows settings on this
computer. To minimize any future issues you may encounter as a result of these
changes, we recommend keeping track of your customer settings using Ta ble 1:
Computer Settings and restoring them after the upgrade.
• RS232 Null Modem Cable (DB9F/F), for example, Black Box EYN257T-
0015-FF or equivalent
• 10/100Base-T CAT5 Ethernet crossover cable when connecting CK721-A
directly to computer, or a standard CAT5 straight-through cable if
connecting to most laptop computers or to a hub or switch. For straight-
through cable use Black Box EVCRB82-0020 or equivalent
•TheCK721a ISO file from the following site:
https://my.jci.com/sites/P2000EngrSup/Pages/Firmware-Downloads-NA.aspx
• Terminal Emulation Software (Tera Term Pro preferred). To use the free
Tera Term Pro software, download and install Version 2.3 from the
following site:
http://hp.vector.co.jp/authors/VA002416/teraterm.html
Cable Wiring
Null Modem Cable
The null modem cable provides an RS-232 serial connection from the
CK721-A controller RS232C A port to the computer’s COM port.
For CK721-A the connector style is 9-pin D-Sub female. Refer to your
computer’s documentation for its connector style.
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
RTS = Request to Send
CTS = Clear to Send
SG = Signal Ground
DSR = Data Set Ready
DTR = Data Terminal Ready
3 TX 2 RX
2 RX 3 TX
7 RTS 8 CTS
8 CTS 7 RTS
5 SG 5 SG
6 DSR 4 DTR
4 DTR 6 DSR

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Ethernet Crossover Cable
The Ethernet crossover cable provides a network connection from the
CK721-A controller Ethernet port directly to the computer’s network
port, using RJ-45 modular plugs on each cable end.
Ethernet Straight-through Cable
The Ethernet straight-through cable provides a network connection from
the CK721-A controller Ethernet port to the computer’s network port via
a hub or switch, using RJ-45 modular plugs on each cable end.
COMPUTER TO CK721-A CONTROLLER CONNECTION
To connect the computer to the CK721-A controller:
1. Connect one end of the RS232 Null Modem Cable to the COM 1 or
COM 2 port of the computer. For computers and laptops without
serial connectors use USB to serial adapter. Connect the other end to
the RS232C A port of the CK721-A controller.
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
1 RX+ 3 TX+
2 RX- 6 TX-
3 TX+ 1 RX+
6 TX- 2 RX-
Connector 1 Pinout Connector 2 Pinout
TX = Transmit
RX = Receive
1 TX+ 1 RX+
2 TX- 2 RX-
3 RX+ 3 TX+
6 RX- 6 TX-

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Figure 1: Connections between Computer and CK721-A Controller
2. Connect one end of the Ethernet cable to the network port of the
computer or to a USB to Ethernet adapter. Connect the other end of
the cable to the Ethernet port CK721-A controller.
COMPUTER CONFIGURATION
Once you have properly connected the computer to the CK721-A controller,
you are ready to configure the computer as follows:
• Enable file and printer sharing for Microsoft networks
• Set the computer’s IP address to 192.168.2.1, and subnet mask to
255.255.255.0.
• Disable computer firewall software
Computer
CK721-A Controller
RS232 Null Modem
Cable (DB9F/F)*
COM 1 or 2**
Ethernet
RS232C A
Serial Port Ethernet Port
10/100Base-T CAT5 Ethernet
Crossover Cable*
(Use straight-through Ethernet cables
if connecting to CK721-A via a hub/
switch or with most laptop computers.)
Power
* Maximum Distance: 15 m (50 ft.)
** Baud Rate: 115200

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Configuring the computer takes approximately 2 minutes and need only be
performed once.
IMPORTANT: Before changing the IP address settings of your computer, write
down the current settings (see Table 1: Computer Settings). This information
enables you to re-configure the computer with the original settings once you
have finished upgrading the CK721-A controller. Failure to revert to the original
settings may result in computer network issues or other problems related to the
configuration changes.
The following table provides a quick reference of the required computer
configuration changes:
CK721-A Factory Field File
To extract CK721-A Version 3.5 files from ISO:
1. Copy the ISO file CK721a_v3p5Build14_[date]_CD to the
computer.
2. Extract the ISO image to the computer’s Download folder. WinZip®
and 7-Zip are two examples of utilities to extract ISO images.
3. From the Download folder, navigate to the newly created
CK721a_v3p5Build14_[date]_CD folder and locate the Server
Installation sub-folder.
4. Copy the contents of Factory_Field_Installation sub-folder to C:\
directory.
5. Verify the following files were copied to C:\.
C:\FTP\ck721a
Table 1: Computer Settings
Computer Settings Current Settings Change to . . .
File and Printer Sharing for
Microsoft Networks
Enabled
IP Address 192.168.2.1
Subnet Mask 255.255.255.0

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The following files are available in the ck721a subdirectories:
./FTP/CK721a/Step1:
• 1image-721a-factory-field-ftpd001.bin
• load.bat
• load1.bat
• load2.bat
• sendnto.exe
./FTP/CK721a/Step2:
• 2image.bin
•fs.tar
• step2b.sh
• step2a.bat
•step2a.ftp
TERA TERM PRO CONFIGURATION
This section provides instructions on configuring Tera Term Pro. If your
configuration settings currently match the settings required to perform the
upgrade, you may skip this section. The required settings are:
Once you configure Tera Term Pro according to the following instructions, the
settings take effect each time you launch the application.
Setting Value
Connect to serial port COM1 or COM2 (depending on the COM port you are using)
Serial port baud rate 115200
Flow control None
Scroll buffer 10,000 lines

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To configure Tera Term Pro:
1. Open Windows Explorer.
2. Access the following directory: C:\Program Files\TTERMPRO
3. Delete the TERATERM.INI file.
4. Launch Tera Term Pro.
5. In the Tera Term: New connection dialog box, select Serial and
COM1 or COM2 port, depending on the computer COM port you are
using. Click OK.
6. From the menu bar, select Setup > Serial Port.
7. On the Tera Term: Serial port setup dialog box, select 115200 from
the Baud rate drop-down list. Click OK.

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8. From the menu bar, select Setup > Window.
9. On the Tera Term: Window setup dialog box, change the number of
Scroll buffer lines to 10,000 and click OK.
10. From the menu bar, select Setup > Save setup.
11. On the Tera Term: Save setup dialog box, navigate to C:\Program
Files\TTERMPRO and click Save.

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NOTE: Use Tera Term Pro to view the current controller configuration settings.
Write down the current settings. You need to restore these settings when you
complete the firmware upgrade (see Restoring the Controller’s Configuration
Settings on page 16).
FIRMWARE VERSION 3.5 INSTALLATION
Once you set up the computer and Tera Term pro, you are ready to install the
CK721-A firmware.
IMPORTANT: The CK721-A controller will not be operational until the firmware
is successfully installed. This condition poses a high security risk to the building
and its occupants. Before proceeding, discuss the potential security issue with
the building’s Security Manager.
Installing the CK721-A controller firmware takes approximately 15 minutes
per controller.
To install the CK721-A Version 3.5 firmware:
1. Launch Tera Term Pro to establish a Serial logon session to the
CK721-A controller.
2. Cycle power to the CK721-A controller by unplugging the power
connector and then re-plugging it into the CK721-A controller power
port (see Figure 1: Connections between Computer and CK721-A
Controller). If the controller is already powered down, simply plug in
the connector to power up the controller.
3. When the following message appears, press <S> within 10 seconds.

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If this message does not appear, the CK721-A controller cannot be
updated due to a hardware problem. Contact Technical Support for
assistance.
If the 10 second time period expires before pressing <S>, cycle the
power on the CK721-A controller. Wait for the message to appear
again and press <S>.
If you press <S> within the specified time, a Download now
message appears.
4. Close Tera Term Pro.
The Tera Term Pro program must be closed in order to free the
COM port for the initial firmware download.
5. Open a command prompt window.
6. Enter the following command and press <Enter>:
cd c:\ftp\ck721a\step1
7. If the computer is connected to CK721-A via COM 1, enter the
following command and press <Enter>:
load1.bat
Or, if the computer is connected to CK721-A via COM 2,
enter the following command and press <Enter>:
load2.bat
To use another COM number, edit the load.bat file replacing
COM 1 with the port to be used.
A message appears displaying what percentage of the process
has been competed.

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8. When the load#.bat procedure is completed, launch Tera Term Pro
soon after to establish a serial port session to the CK721-A controller.
9. Using the previously opened command prompt window, type the
following command and press <Enter>:
cd c:\ftp\ck721a\step2
10. Transfer the CK721-A controller Firmware Update files to the
CK721-A controller. To do so, in the command prompt window enter
the following command and press <Enter>:
step2a
A message appears displaying information about the transfer
process.
Note that file size or transfer time may be different on from the
following example.

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11. In the Tera Term Pro window, at the prompt enter:
cd /ramdisk
12. In the Tera Term Pro window, at the prompt enter:
ls -la
Verify the size of the following firmware update files:
If the three files are missing or are the wrong size, verify the IP
address in the ftp scripts (192.168.2.2) and the connected computer’s
Ethernet IP address (192.168.2.1). Also, review the log output for
FTP transfer error messages or warning messages (step 10). See
Troubleshooting on page 15 for further help if needed.
Then, start over by rebooting the CK721-A controller and
downloading the CK721-A firmware installer image files (see
Firmware Version 3.5 Installation on page 9).
File Name File Size
2image.bin Approximately 1 MB
fs.tar Approximately 32 MB
step2b.sh Approximately 9 kB

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13. Using the Tera Term Pro window, at the prompt, enter the following to
invoke the CK721-A Controller Firmware Installer script:
sh step2b.sh

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14. The final logging of the CK721-A controller firmware installation
actions appears in the Tera Term Pro window.
When the firmware installation process is completed, the
CK721-A controller reboots and a Login prompt appears on
Tera Term Pro window.
If Tera Term Pro window does not display a Login prompt, the
firmware installation has failed (see Troubleshooting on
page 15 for more information).
Version and build number

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15. Verify the CK721-A controller firmware version number. If the
installation was successful, the firmware is listed as 3.5 Build-14.The
CK721-A firmware version appears a few lines above the Login
prompt (see the highlighted area of the previous screen capture).
If the version number is not 3.5 Build-14, then the firmware
installation failed (see Troubleshooting on page 15 for more
information).
16. Repeat the steps in this section for each controller you are upgrading.
Troubleshooting
If the firmware installation fails, answer the following troubleshooting
questions:
Are you are using the correct cable types?
For example, are you using the correct network cable (straight-through
versus crossover)? Check the pin connections if you constructed the
cables yourself. See Cable Wiring on page 2 for more information.
Did you correctly connect the serial null modem and network cables
to the CK721-A controller and computer?
See Figure 1: Connections between Computer and CK721-A Controller
for reference.
Does your computer have Firewall software installed?
If so, you must disable it in order to successfully upgrade the CK721-A
controller firmware.
Did you correctly configure your computer?
Review the required changes to your computer settings as listed in
Table 1: Computer Settings. Verify that the settings on your computer are
correct.
If the firmware installation still fails after performing the previous
troubleshooting steps, the CK721-A controller has experienced a
hardware failure. Return the defective controller to Johnson Controls by
initiating a Return Material Authorization (RMA). To do this, contact
your Johnson Controls Representative or enter an RMA at this Employee
Portal site:
http://spcweb.cg.na.jci.com/rma

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RESTORING THE CONTROLLER’SCONFIGURATION SETTINGS
Use Tera Term Pro to configure the CK721-A controller for operation. You
must configure each controller before connecting it to the Johnson Controls
Security Management System (SMS).
To prepare a CK721-A controller for operation:
1. Enter the IP address of the CK721-A.
2. Enter the netmask of the CK721-A.
3. Enter the IP address of the host.
4. Configure the Download Port number, the Upload Port number, and
the Priority Port number to match those defined at the host.
Once the IP addresses are assigned at the controller, they
cannot be changed from the P2000 software.
5. If needed, modify the encryption information
6. If needed, modify the network polling rate.
7. If needed, modify the route information.
8. If needed, modify the network polling delay.
Once each controller has been configured for operation, reconnect each
controller to the P2000 host. For details on preparing a CK721-A controller for
operation and connecting to the host, refer to the CK721-A Network Controller
Installation and Operation Manual.

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Use the following table to track your settings:
CK721-A VERSION 3.5 DATABASE DOWNLOAD
After you reconnect the CK721-A to the P2000 host (controller is online),
download all databases to the controller. Refer to the P2000 Software User
Manual and the CK721-A Software Release Notes for details.
The controller is now ready for normal operation.
To ensure that the downloaded databases remain in the controller in the case of
a power and battery failure, you may want to invoke the controller’s write to
flash feature. After writing to flash, the controller will reboot. Refer to the
P2000 Software User Manual for details on how to invoke the controller’s
write to flash feature.
Table 2: Panel Settings
Panel Settings Current Operational Settings Default Settings
Controller IP Address* 192.168.2.2
Subnet Mask* 255.255.255.0
Primary Host IP Address* 192.168.2.1
Download Port* 41014
Upload Port Number* 41013
Priority Port Number* 41012
Encryption (Y/N)* N (disabled)
Key* No key (all zeros)
Controller Password** master
Route Information*** No route information
* To be found in Panel Parameters Data Entry screen (Main Menu > Panel).
Use <Page Down> to access Encryption and Key settings.
** Configured from Main Menu > Password Change.
*** To be found in Route Configuration Screen (Main Menu > Route Info).

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NOTE: Always wait at least 5 minutes after the host download has been
completed (that is, after the download queue count goes down to 0), before
performing a write to flash operation.
RE-CONFIGURING THE COMPUTER
After the databases have been downloaded to the controller and the system
appears to be operating normally, re-configure your computer and return it to
its original settings (see Table 1: Computer Settings).
You have finished the firmware upgrade procedure.