5
Issue Likely causes Solution
When I try to use my digital keys
my doors won’t open and the
message ‘Uh-oh‘ appears with a
red ‘X’ symbol on my app
Your Klevio device has no power • Wave in front of your device (approx. 15 cm)
to trigger the proximity sensor. If the buttons
don’t illuminate, you know you’ve lost power
• Make sure your device is plugged in. If not,
plug in and allow 30 seconds for your Klevio
to reboot
• Check that the top part of your Klevio device
is properly clicked down onto the console
Your home internet is down
Or
You’ve changed your Wi-Fi
password or replaced your router
• If you’re experiencing poor internet service,
consult your internet provider or consider
upgrading your Klevio to a 4G-enabled device
• If your Wi-Fi setup has changed, follow the
instructions in Section 3 of this document,
called ‘Setting up your Wi-Fi’
Klevio doesn’t ring when
someone presses my doorbell
Your Klevio device has no power See the solution in the rst row
Your Klevio device is working ne,
but there’s an issue with your
building’s intercom system
Speak to our team through the Support page
of your app
When I try to use my digital keys
my doors won’t open and a
‘Network error‘ message appears
on my app
Your phone has a poor network
connection so can’t communicate
eectively with our servers
• Check your phone’s data or Wi-Fi connection
• If your Wi-Fi signal strength is weak,
consider switching Wi-Fi o temporarily to get
a stronger 3G/4G connection. If you’re standing
outside your front door, your phone might be
midway through the process of connecting to
your home Wi-Fi, so wait a few seconds and try
again. Failing this, reboot your phone
When I try to use my digital keys,
the ‘TA DA!‘ message and green
tick symbol appear on my app,
but my door won’t open
Your Klevio device is working ne,
but there’s an issue with your lock
or intercom system
For possible solutions, go to the
Troubleshooting section at help.klevio.com
I can’t hear the person outside
while talking through my device,
or they can’t hear me
Audio levels are set incorrectly You can adjust the volume of your
intercom by pressing the ‘Settings’ button at
the back of your device, as per Section 3 of
this document
I’ve been sent digital keys but
can’t see them in my app
The Keys page on your app needs
refreshing
Go to your Keys page and swipe down to
refresh, or press the button top right of your
Keys page, depending on the version of your
app.
