Klevio One User manual

OPEN DOORS AND
SHARE DIGITAL KEYS
FROM ANYWHERE
OWNER’S
MANUAL
Klevio One

2
0CONTENTS
0Contents..................................................... 2
1Welcome to Klevio ........................................ 2
2Getting started............................................. 2
2.1 Klevio app .............................................. 2
2.2 Klevio device........................................... 3
3Setting up your Wi-Fi ..................................... 4
4Troubleshooting........................................... 4
5 Installation ................................................. 6
5.1 Klevio One box contents ........................... 6
5.2 Installing the Klevio One device .................. 6
6 Certication and legal ................................ 11
7Technical data........................................... 11
1WELCOME TO KLEVIO
Now it’s time to start enjoying all the benets of
a smart intercom. Not least, opening your doors
and sharing digital keys with your phone - from
anywhere in the world.
To help get you up and running, we’ve created a
short guide for how to use Klevio.
2GETTING STARTED
2.1. Klevio app
Your app lets you:
• Unlock your doors remotely
• Share and revoke digital keys
• See who’s entered and when
• Get notied when someone rings your doorbell
and speak to them through the app (coming soon)
Downloading the app
To start using Klevio, you need to download the
Klevio app from the App Store or Google Play and
sign up for a Klevio account. You’ll then be sent
your own digital keys directly to your app.
Please note: For your app to work, both your phone
and device need to be online, connected either to Wi-Fi
or a 3G/4G network.
You can learn more about all of your app features on
the tutorial page in the app’s ‘More’ tab .
201808-01-CS:2.2-CT:2.1-W
Apple and the Apple logo are trademarks of Apple Inc., registered
in the U.S. and other countries. App Store is a service mark of Apple
Inc., registered in the U.S. and other countries. Google Play and
the Google Play logo are trademarks of Google LLC.

3
DOOR 1
DOOR 2
INDICATOR LIGHTS
HANG UP
INDICATOR LIGHTS
PICK UP / MUTE
SETTINGS BUTTON
MICROPHONE
(TOP SIDE OF DEVICE)
SPEAKER
(BACK OF DEVICE)
(BACK OF DEVICE)
RESET BUTTON
(BACK OF DEVICE)
There are four buttons on the front of your device
and two on the back.
FRONT
• Door 1 : press to open door 1
(usually communal doors)
• Door 2 : press to open door 2
(usually private doors)
• Pick up / Mute : press to answer call,
press again to mute and again to unmute
• Hang up : press to end call
2.2. Klevio device
BACK
• Reset: resets Klevio
• Settings: lets you access your device settings
(Wi-Fi connection and audio) via the web page
www.klevio.zone
Klevio can be used as a standalone intercom on the
wall, or remotely via Klevio app.

4
ANSWERING A CALL: When Klevio is rung from
outside, the device will ring and the ‘Pick up / Mute’
button ( ) will ash blue (If you’re close to the unit
the indicator lights on the left will turn blue at the
same time). To pick up the call, press the ‘Pick up /
Mute’ button ( ), which will change from blue to
orange, and you can now speak to the person outside.
OPENING YOUR DOOR IF YOUR DEVICE STOPS
WORKING: You can trigger a manual unlock of
your communal door by pressing the small round
button on the console behind the device. This can
be accessed by unmounting the device with an
upward sliding motion.
Please note: For your device to work, it needs to be
plugged in and connected to Wi-Fi/4G at all times.
If you have any other questions about how to use
Klevio, please visit help.klevio.com. If you don’t nd
the answer you need, you can write to us at
[email protected] or reach us through the Support
page on your app.
3SETTING UP YOUR WI-FI
If you’ve changed your home Wi-Fi settings or
are using a new router, you’ll need to adjust your
device settings. To do so:
1 - Press and hold the ‘Settings‘ ( ) button on the
back of the device for at least one second.
2 - At this point, the indicator lights on the front of
the device will ash orange and blue - once they go
pink this means Klevio has set up a Wi-Fi hotspot
called ‘KlevioHotspot’ which you can connect to
from your phone/tablet/computer with the
password ‘lifeunlocked’. To connect to the hotspot,
you can also scan the QR code on this page:
3- Once connected to the Klevio network, open a
browser and navigate to the web page
www.klevio.zone. Re-enter your new home Wi-Fi
credentials, then tap ‘Submit’. After a few seconds,
the blue and orange lights should ash briey and
your Klevio should come back online.
4TROUBLESHOOTING
If you’re experiencing a problem with Klevio, there
are a number of basic troubleshooting measures
that you can try, which we’ve outlined on the
following page.
For more information about troubleshooting and
using Klevio, visit our online guide at
help.klevio.com. If you need further help, you can
write to us at [email protected] or speak to
one of our team through the Live Chat function on
www.klevio.com or through the Support page on
your app.
Volume settings
You can also adjust the volume of your intercom
by visiting the www.klevio.zone web page.

5
Issue Likely causes Solution
When I try to use my digital keys
my doors won’t open and the
message ‘Uh-oh‘ appears with a
red ‘X’ symbol on my app
Your Klevio device has no power • Wave in front of your device (approx. 15 cm)
to trigger the proximity sensor. If the buttons
don’t illuminate, you know you’ve lost power
• Make sure your device is plugged in. If not,
plug in and allow 30 seconds for your Klevio
to reboot
• Check that the top part of your Klevio device
is properly clicked down onto the console
Your home internet is down
Or
You’ve changed your Wi-Fi
password or replaced your router
• If you’re experiencing poor internet service,
consult your internet provider or consider
upgrading your Klevio to a 4G-enabled device
• If your Wi-Fi setup has changed, follow the
instructions in Section 3 of this document,
called ‘Setting up your Wi-Fi’
Klevio doesn’t ring when
someone presses my doorbell
Your Klevio device has no power See the solution in the rst row
Your Klevio device is working ne,
but there’s an issue with your
building’s intercom system
Speak to our team through the Support page
of your app
When I try to use my digital keys
my doors won’t open and a
‘Network error‘ message appears
on my app
Your phone has a poor network
connection so can’t communicate
eectively with our servers
• Check your phone’s data or Wi-Fi connection
• If your Wi-Fi signal strength is weak,
consider switching Wi-Fi o temporarily to get
a stronger 3G/4G connection. If you’re standing
outside your front door, your phone might be
midway through the process of connecting to
your home Wi-Fi, so wait a few seconds and try
again. Failing this, reboot your phone
When I try to use my digital keys,
the ‘TA DA!‘ message and green
tick symbol appear on my app,
but my door won’t open
Your Klevio device is working ne,
but there’s an issue with your lock
or intercom system
For possible solutions, go to the
Troubleshooting section at help.klevio.com
I can’t hear the person outside
while talking through my device,
or they can’t hear me
Audio levels are set incorrectly You can adjust the volume of your
intercom by pressing the ‘Settings’ button at
the back of your device, as per Section 3 of
this document
I’ve been sent digital keys but
can’t see them in my app
The Keys page on your app needs
refreshing
Go to your Keys page and swipe down to
refresh, or press the button top right of your
Keys page, depending on the version of your
app.

6
5INSTALLATION
We strongly recommend that Klevio installations
are carried out by an approved Klevio installer.
Klevio Ltd disclaims any liability deriving from
installations or modications carried out by
non-approved parties.
5.1 Klevio One box contents
With the purchase of a Klevio One you get one
Klevio One device, which separates into the console
and controller when pulled apart. The device’s serial
number is located on the back of the controller.
5.1.1. Additional materials and consumables
required for installation
Depending on the type of installation required,
additional hardware consumables and tools may be
needed that aren’t provided in the Klevio One box. In
the event of this, your installer will come equipped
with these additional items.
• Power supply unit with an output of
12 V DC, 1500 mA*
• Electric strike with an input of 12 V DC and max
consumption of 500 mA
• CW1308 telephone cable or similar for wiring
• WAGO 206-840 wire removal tool
• Four wall screws and four wall plugs appropriate
for the surface on which Klevio is being mounted
*The unit shall be supplied from external DC
power supply source, which complies with
clause 2.5 of standard IEC 60950-1+A1+A2 / EN
60950-1+A1+A2+A11+A12, requirements for
Limited Power Source.
The AC-DC power supply shall be protected by
external fuse in building installation (16 A for EU,
13 A for UK).
5.2 Installing the Klevio One device
Typical Klevio One installations on existing
intercom systems
The Klevio One device can be connected to many
dierent types of analog intercom systems. Here
we provide a diagram of two typical installations:
one for a 5-wire (4+N line) system and one for a
2-wire (1+N line) system. These diagrams should be
taken as a starting point and your installation will
likely dier. Refer to other sections of this manual
on how to wire your Klevio One device.
IMPORTANT
Never connect mains (230 V AC) voltage or any
lines referenced to the mains directly to the
console. If a lock is operated by the mains
voltage, use an appropriate external relay.

7
GND
STRIKE
STRIKE-
STRIKE+
+12 V +5 V
P3
P8
P9
OP3
REED
CDOOR1
CDOOR2
REED
OP1
OP2
COM
P10 1200 Ω
or 30 Ω
1200 Ω
or 330 Ω
AOUT
AIN
Sidetone
elimination
buck
converter
0.5 A
resettable
fuse
max 2 A
to GND only
max 2 A
to OP2
Note: current
from OP3 to COM
will damage device
CALL
AUDIO OUT
HOOK
AUDIO IN
CALL IRQ
Functional diagram

8
Example connection to a 5-wire (4+N) intercom Example connection to a 2-wire (1+N) intercom
R16
R16
2
PS
4
F
2
2
1
C
1/~
~
-/~
~
Klevio
Console
Klevio
Set to
¼ turn
clockwise.
Console
Klevio
console
Klevio
console
Speech
unit
Speech
unit
door opener
OP1
~12 V
0
L
N
~12 V
0
L
N
P11
P3 P3
P7 P8
P9
P7 P8
P9
P10
P10
P11
OP2
COM
AOUT
AIN
CALL
OP1
OP2
COM
AOUT
AIN
CALL
system ground system ground
Empty position
Jumper positions
Installed jumper
signal
speech out (mic)
speech in (speaker)
call tone / buzzer
Transformer Transformer
Mains Mains
Communal
door
Communal
door

9
Klevio One console connections
Left terminal block
Pin Name Comment
1 STR- Electronic switch to GND. Closed when
strike lock is released.
2STR+ Fused +12 V DC, 500 mA supply output
for strike.
In case of overcurrent, a PTC fuse will trip.
The fuse will reset automatically in a few
minutes after the load has been removed.
3+12 V +12 V DC, 1.5 A power supply input for
Klevio One.
4OP3 Relay switch to GND. Closed when third
lock is released.
Note: Don’t use for switching loads where
signicant current would ow towards
COM (e.g. OP3 can’t be used to operate
a lock powered by a supply referenced
to COM). Signicant current to COM can
damage the device.
5REED Reed relay input.
6 GND Power supply ground.
Internally connected to COM.
Pin Name Comment
12 OP1 Volt free contact when P3 is not installed.
See OP2.
Shorted to COM when P3 is installed.
11 OP2 Relay switch between OP1 and OP2.
Closed when intercom lock is released.
Volt free contact when P3 is not installed.
10 COM Intercom system and analog ground.
Internally connected to power supply
ground.
9 AOUT Audio output (P10 in position 2-3) or
bi-directional transceiver (P10 in position 1-2).
There is a 1200 Ω or 330 Ω DC load
towards COM (P7) when intercom is
o-hook.
8AIN Audio input when P10 is in position 2-3.
Not connected otherwise.
There is a 1200 Ω or 30 Ω DC load
towards COM (P11) when intercom is
o-hook.
7CALL Ring / call detector.
Depending on the position of P9, device
will detect a call when level goes either
positive or negative relative to ground.
Shorted to AOUT when P8 is installed.
Right terminal block
Handling wire terminals
The preferred wire for use with the terminals is
solid-core wire with cross-section between 0.5 and
1.5 mm2(wire diameter between 0.8 and 1.4 mm).
Recommended tools for connecting wires to Klevio
One console’s terminals: small needle-nose pliers,
WAGO 206-840 wire removal tool.
Inserting wires
Strip approx. 8 mm of insulation at the end of
the wire. Push the bare end into the hole of the
terminal block until it stops. After inserting, try to
gently pull the wire from the terminal. If the spring
has properly engaged it should not be possible to
remove the wire straight out from the terminal.
Removing wires
Wires can be removed by using the wire removal
tool (WAGO 206-840 wire removal tool). Insert the
pin on the tool into the small hole on the top of the
terminal and press until the broad end of the tool
lands on the top of the terminal. While keeping
pressure on the tool, pull the wire from the hole.

10
Installed Not installed Comment Default
P3 First communal door relay
connects OP2 to COM.
OP1 is shorted to COM.
First communal door relay
connects OP2 to OP1.
OP1 and OP2 are volt free
contacts.
Usually needed for driving
a communal lock.
Installed
P7 330 Ω DC load between AOUT
and COM.
1200 Ω DC load between
AOUT and COM.
Some 2-wire systems require
termination with a DC load.
Install jumper if external unit does
not appear to respond to o-hook
or audio is clipped.
No
P8 CALL is shorted to AOUT. CALL is isolated from AOUT. Convenience jumper for
installation in 2-wire systems.
No
P11 30 Ω DC load between AIN and
COM.
1200 Ω DC load between AIN
and COM.
Some 5-wire systems require AIN
termination with a DC load.
Install jumper if external unit does
not appear to respond to o-hook.
No
Jumpers
By default, the Klevio One console is congured for
a typical 5-wire system. To change the jumper
Cross-section 0.2 mm2 / 24 AWG 0.5 mm2 / 20 AWG 1.0 mm2 /17 AWG 2.0 mm2 / 14 AWG
Max. length 3 m 9 m 17 m 30 m
Cross-section 0.1 mm2 / 27 AWG 0.2 mm2 / 24 AWG 0.5 mm2 / 20 AWG 1.0 mm2 / 17 AWG
Max. length 5 m 10 m 30 m 50 m
Wire lengths and cross-sections
Values calculated for copper wires.
a) Klevio power supply
b) Strike
conguration you will need to disassemble the
Klevio One console using a torx T10 screwdriver.

11
Position 1-2 Position 2-3 Default
P9 Negative voltage on the CALL line signies a ring.
Typical for 2-wire systems.
Positive voltage on the CALL line signies a ring.
Typical for 5-wire systems.
2-3
(+ CALL)
P10 AOUT is bidirectional.
AIN is not connected.
AOUT is audio output.
AIN is audio input.
2-3
(5 wire)
Jumpers P9 and P10 must always be installed in
one of the two possible positions.
Mounting the Klevio One console to the wall
If any of the cables that connect to the Klevio One
console do not come out of the wall directly behind
it, use a utility knife or a ush cutter to remove at
least one of the indented areas of the console’s
edge that will sit ush against the wall. Guide the
cables through the created indent and place the
console on the wall. Use the spirit level in the top
middle part of the console to align its position.
Remove the console and drill holes for the screws
or wall plugs where needed. Replace the console
over the drilled holes, reposition the cables into the
indents and screw the console to the wall.
Attaching the Klevio One controller
Place the Klevio One controller over the console, so
both parts are properly aligned. With a downward
motion, using light force, push the controller to the
console until you hear a click or feel it snap into place.
6CERTIFICATION AND LEGAL
Certication
The device has been tested against and conforms
with the following standards: EN 55032:2012,
EN 55024:2010, EN 61000-3-2:2014, EN 61000-3-
3:2013, EN 60950-1:2006 + A1:2010 + A2:2013 +
A11:2009 + A12:2011 and draft EN 303 446-1 V1.1.0.
The unit:
• is intended for indoor use only
• shall be kept away from water or excessive humidity
• shall be kept away from children
• should not be used or stored close to heaters,
replaces or other sources of heat
Legal: www.klevio.com/legal.html
Your Klevio device is built on free and open source
software. Please go to www.klevio.com/opensource
for details on software copyrights, licenses and
instructions for obtaining the source code.

12
Wire dimensions Solid conductor,
0.5 - 1.5 mm2
Strip length 8 - 9 mm
Type Screwless, WAGO
PUSH WIRE®
Ambient
temperature
Operation: 0ºC - 45ºC
Storage: 0ºC - 45ºC
Dimensions approx. 160 x 160 x 35 mm
Mass approx. 330 g
Supported
intercom types
2-wire / 1+N line
5-wire / 4+N line
Audio input /
output
Analog
Audio level 1 V nominal
Audio frequency
range
300 - 4000 Hz
Audio line DC load AIN: 1200 Ω / 30 Ω (selectable)
AOUT: 1200 Ω / 330 Ω (selectable)
Audio line DC level max. 48 V (high-impedance)
Call input Electronic / digital call
Buzzer
Call input voltage max. 48 V DC / 34 V AC
Maximum voltage 5 V DC
Intercom
Wire terminals
Reed input
Miscellaneous
Maximum switching current 2.0 A DC / 1.4 A AC
Maximum switching voltage 48 V DC / 34 V AC
Maximum switching power 50 W
Power supply
requirements
12 V (9.6 - 14.4 V) / 1.5 A DC
Power
consumption
standby approx. 1.5 W /
max. 18 W
Wireless LAN IEEE 802.11b/g/n
Bluetooth 4.2
Power supply
Connectivity
Voltage 12 V DC
Current max. 500 mA
Strike rating (STR+ / STR-)
Communal door relays (OP1 / OP2 / OP3)
7TECHNICAL DATA
Klevio One is designed for home or oce use.