Akuvox R20 Series Manual

R20 Series Door Phone Admin Guide

About this manual
Thank you for choosing Akuvox’s R20 series door phone. This manual is intended for end users, who need to properly configure the
door phone. It provides all functions and configuration of R20 series, the information detailed in this user manual applicable to
firmware version 20.0.1.102 rom or lower version.
Please verify the packaging content and network status before setting.
The old firmware may be a little different from 20.0.1.102 rom about some configuration. Please consult your administrator for
more information.
Contact us
For more information about the product, please visit us at www.akuvox.com or feel free to contact us by
Sales email: [email protected]
Technical support email: [email protected]
Telephone: [phone] ext.7694/8162
We highly appreciate your feedback about our products

Content
1. Product Overview............................................................................................................................................................................................... 1
1.1. Product Description.................................................................................................................................................................................... 1
1.2. At a Glance.................................................................................................................................................................................................. 2
1.3. Daily Use...................................................................................................................................................................................................... 3
1.3.1. Making a Call.....................................................................................................................................................................................3
1.3.2. Receiving a Call................................................................................................................................................................................ 4
1.3.3. Unlock by RF Card........................................................................................................................................................................... 4
1.4. Connector Introduction...............................................................................................................................................................................5
2. Basic Setting........................................................................................................................................................................................................ 6
2.1. Getting Started............................................................................................................................................................................................ 6
2.1.1. IP Announcement............................................................................................................................................................................. 6
2.1.2. Access the device website.............................................................................................................................................................. 6
2.2. Network Setting........................................................................................................................................................................................... 7
2.2.1. DHCP................................................................................................................................................................................................. 7

2.2.2. Static IP.............................................................................................................................................................................................. 7
2.3. Account......................................................................................................................................................................................................... 8
2.3.1. SIP Account....................................................................................................................................................................................... 8
2.3.2. SIP Server..........................................................................................................................................................................................8
2.4. Call Setting...................................................................................................................................................................................................9
2.4.1. No Answer Call................................................................................................................................................................................. 9
2.4.2. Push Button....................................................................................................................................................................................... 9
2.4.3. Push Button Action.........................................................................................................................................................................10
2.4.4. Web Call.......................................................................................................................................................................................... 10
2.4.5. Call&Dial Time................................................................................................................................................................................ 10
2.4.6. Push to Hang up............................................................................................................................................................................. 11
2.5. Action.......................................................................................................................................................................................................... 11
2.5.1. Email Notification............................................................................................................................................................................ 11
2.5.2. FTP Notification.............................................................................................................................................................................. 12
2.5.3. SIP Notification............................................................................................................................................................................... 12
2.6. Card Setting...............................................................................................................................................................................................13
2.6.1. Import/Export Card Data............................................................................................................................................................... 13

2.6.2. Obtain and Add Card..................................................................................................................................................................... 13
2.6.3. Door Card Management................................................................................................................................................................14
2.7. Relay Setting............................................................................................................................................................................................. 14
2.7.1. Relay................................................................................................................................................................................................ 14
2.7.2. WebRelay........................................................................................................................................................................................ 16
2.7.3. Open Relay via HTTP....................................................................................................................................................................16
2.8. Input............................................................................................................................................................................................................ 17
3. Advance Setting................................................................................................................................................................................................ 18
3.1. Intercom-Advanced.................................................................................................................................................................................. 18
3.2. LED Setting................................................................................................................................................................................................19
3.3. Live Stream................................................................................................................................................................................................19
3.4. RTSP.......................................................................................................................................................................................................... 20
3.5. Onvif............................................................................................................................................................................................................20
3.6. Motion......................................................................................................................................................................................................... 21
3.7. Account-Advanced....................................................................................................................................................................................22
3.7.1. Audio Codec.................................................................................................................................................................................... 22
3.7.2. Video Codec....................................................................................................................................................................................23

3.7.3. DTMF............................................................................................................................................................................................... 23
3.7.4. Call....................................................................................................................................................................................................24
3.7.5. Session Timer................................................................................................................................................................................. 25
3.7.6. Encryption........................................................................................................................................................................................25
3.8. Time/Lang.................................................................................................................................................................................................. 25
3.9. Call Feature............................................................................................................................................................................................... 26
3.10. Voice......................................................................................................................................................................................................... 27
3.11. Log............................................................................................................................................................................................................ 28
3.11.1. Call Log.......................................................................................................................................................................................... 28
3.11.2. Door Log........................................................................................................................................................................................ 28
3.12. Upgrade................................................................................................................................................................................................... 29
3.12.1. Upgrade-Basic.............................................................................................................................................................................. 29
3.12.2. Upgrade-Advanced...................................................................................................................................................................... 29
3.13. Security-Basic......................................................................................................................................................................................... 30
3.13.1. Web Password Modify.................................................................................................................................................................30
3.13.2. Session time out........................................................................................................................................................................... 30

1
1. Product Overview
1.1. Product Description
Akuvox R20 series is a SIP-compliant, hands-free one button
video outdoor phone. It can be connected with your Akuvox IP
Phone for remote unlock control and monitor. Users can
operate the indoor phone to communicate with visitors via
voice and video, and use RF card to unlock the door. It’s
applicable in villas, office and so on.

2
1.2. At a Glance
Features
Physical & Power
Body material: Zinc alloy
Camera: 3 Mega pixels, automatic lighting, 120° wide angle
Button: 1 call button
12V DC connector or POE
Water-proof & Dust-proof: IP65
Sip Endpoint
SIP v1(RFC2543), SIP v2(RFC3261)
Audio codecs: G.711a, G.711μ, G.722, G.729
Video codecs: H.264
Echo Cancellation
Voice Activation Detection & Comfort Noise Generator
Video
Resolution: up to 720p
Maximum image transfer rate: 720p - 30fps
High intensity IR LEDs for picture lighting during dark hours with internal light sensor
Compatible to 3rdPartyVideo components, e.g. NVRs

3
Door Entry Features
Relays controlled individually by DTMF tones
Camera permanently operational
White balance: auto
Auto-night mode with LED illumination
Office door phone with on-site or hosted IP-PBX
Remote site entry over Internet
Apartment/flat intercom with door access control
1.3. Daily Use
1.3.1. Making a Call
Press the call button to call out the predefined number or IP address and if LED turns green, it means the call has been answered.

4
1.3.2. Receiving a Call
User can use IP phone or indoor monitor to call R20 series and R20 series will answer it automatically by default. If user disable auto
answer, pressing button to answer incoming call.
1.3.3. Unlock by RF Card
Place the predefined RF card on the card sensor area. The door phone will announce ‘the door is now opened’ and open the door
13.56MHz and 125KHz RF card is supported by R20 series.

5
1.4. Connector Introduction
Connector
Ethernet(POE)
Ethernet(POE) connector which can provide both power
and network connection.
12V/GND External power supply terminal if POE is not available.
RS485A/B
RS485 terminal for automation system control(e.g.
Elevator control).
DOORA/B
Trigger signal input terminal(e.g. Press indoor button to
open relay).
RelayA/B NO/NC Relay control terminal.
Notes：12V/1A DC from LPS（power line≤3m）or 48V/0.2A POE

6
2. Basic Setting
2.1. Getting Started
2.1.1. IP Announcement
While R20 series starts up normally, hold the call button for several seconds after the Status LED turns blue, voice system will enter
IP announcement mode. In announcement mode, the IP address will be announced periodically and “IP 0.0.0.0” would be
announced if no IP address is gained. Press Call Button again to quilt the announcement mode.
2.1.2. Access the device website
Open a Web Browser, access the corresponding IP address. Then, enter the default user name and password to login. The default
administrator User Name and Password are shown below:
User Name: admin
Password: admin

7
2.2. Network Setting
Go to Network->Basic, dynamically or statically to obtain
address.
2.2.1. DHCP
R20 series uses DHCP by default, it will get IP address,
Subnet Mask, Default Gateway and DNS server address from
DHCP server automatically.
2.2.2. Static IP
If selected, you could manually set IP address, Subnet Mask,
Default Gateway and DNS server. The figure below shows
static IP setting.

8
2.3. Account
Go to Account->Basic to configure sip account and sip server.
2.3.1. SIP Account
Status:To display register result.
Display Label: To configure label displayed on the phone ’ s
LCD screen.
Display Name: To configure name sent to the other call party
for displaying.
Register Name: To enter extension number you want and the
number is allocated by SIP server.
User Name: To enter User Name of the extension.
Password: To enter Password for the extension.
2.3.2. Sip Server
Server IP: To enter SIP server’s IP address or URL.

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2.4. Call Setting
Go to Intercom->Basic, to configure basic call setting.
2.4.1. No Answer Call
Enable it, if there is no answer from push button number over
60s (default value), R20 series will call predefined 'No Answer
Call' number.
2.4.2. Push Button
Push Button: To configure the destination number or IP you
want to contact with. If you would like to call multiple numbers
at the same time, divide them by semicolon.
No Answer Call 1&2: To setup one or two no answer call number.

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2.4.3. Push Button Action
Action to execute: To choose suitable way to receive
message or snapshot when pushing button.
HTTP URL: If you tick HTTP URL, enter corresponding HTTP
server IP address in the HTTP URL area.
2.4.4. Web Call
To dial out or answer incoming call from website.
2.4.5. Call&Dial Time
Max Call Time: To configure the max call time.
Dial In Time: To configure the max incoming dial time,
available when auto answer is disabled.
Dial Out Time:To configure the max no answer call time.

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2.4.6. Push to Hang up
To enable or disable pushing button to hang up.
2.5. Action
Go to Intercom->Action to set action receiver.
2.5.1. Email Notification
Sender’s email address: To configure email address of
sender.
Receiver’s email address: To configure email address of
receiver.
SMTP server address: To configure SMTP server address of
sender.
SMTP user name: To configure user namer of SMTP
service(usually it is same with sender’s email address).

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SMTP password: To configure password of SMTP
service(usually it is same with the password of sender’s
email).
Email subject: To configure subject of email.
Email content: To configure content of email.
Email Test: To test whether email notification is available.
2.5.2. FTP Notification
FTP Server: To configure URL of FTP server.
FTP User Name: To configure user name of FTP server.
FTP Password: To configure password of FTP server.
FTP Test: To test whether FTP notification is available.
2.5.3. SIP Notification
SIP Call Number: To configure sip call number.
SIP Call Name: To configure display name of R20 series.

13
Notes: User can use card to access only when card status
has been switched to 'Normal'.
2.6. Card Setting
Go to Intercom->Card setting, to manage card access system.
2.6.1. Import/Export Card Data
R20 series supports import or export the card data file, which
is convenient for administrator to deal with a large number of
cards.
2.6.2. Obtain and Add Card
①Switch card status to 'Card Issuing' and click 'Apply' ;
②Place card on the card reader area and click 'Obtain' ;
③Name card and choose which door you want to open ;
④Click 'Add' to add it into list .

14
Notes:Relay operate a switch and does not deliver power, so user should
prepare power adapter for external devices which connects to relay.
2.6.3. Door Card Management
Valid card information will be shown in the list. Administrator
could delete one card’s access permission or empty all the list.
2.7. Relay Setting
Go to Intercom->Relay, to configure relay.
2.7.1. Relay
There are three terminal of relay: NO, NC and COM. NO
stands for normally open contact while NC stands for normally
closed contact.