KOBE CHX3830SQBD-3 Troubleshooting guide

KOBE Range Hoods
Brillia Series
Model No.:
Under Cabinet:
Wall Mount:
CHX3830SQBD-3 (30”)
CHX3836SQBD-3 (36”)
CHX3830SQBD-WM-3 (30”)
CHX3836SQBD-WM-3 (36”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL

IMPORTANT
READ THIS FIRST
READ BEFORE INSTALLATION
1. Carefully check all contents of packages.
2. Thoroughly inspect the unit for any shipping damages, cosmetic
damages or defects.
3. Have a certified contractor/electrician test the unit before installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and product serial
number ready.
3. Contact your merchant for product replacement due to shipping
damages, cosmetic damages or defects.
4. For all other issues, call 1-877-BUY-KOBE (289-5623), or e-mail to
[email protected] .
NO RETURN, NO REFUND, NO EXCHANGE IF:
1. PRODUCT HAS BEEN INSTALLED
2. KNOCK-OUT HOLES HAVE BEEN PUNCTURED
3. MISSING ORIGINAL PACKAGING MATERIAL
AND/OR PARTS

[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS.................................................................................... 1
COMPONENTS OF PACKAGE.................................................................................................. 3
INSTALLATION.......................................................................................................................... 4
OPERATING INSTRUCTIONS..................................................................................................10
MAINTENANCE........................................................................................................................11
SPECIFICATIONS....................................................................................................................12
MEASUREMENTS & DIAGRAMS.............................................................................................13
PARTS LIST..............................................................................................................................15
CIRCUIT DIAGRAM..................................................................................................................17
TROUBLE SHOOTING.............................................................................................................18
WARRANTY .............................................................................................................................19
WARRANTY INFORMATION FORM.........................................................................................21
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL W IRING MUST B E DO N E B Y A PROFESSIO N AL AND I N
ACCORDAN CE W ITH NATI O NAL AND LOCAL ELE C TRICAL CO DES

1
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING : TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY,
OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air properly,
make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl spaces or
garages.
NOTE - This warranty is void without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
RANGE HOODS authorized agents. Any repair carried out without the
supervision of KOBE RANGE HOODS authorized agents will
automatically void the warranty.
- KOBE RANGE HOODS will not be held responsible for any damages to
personal property or real estate or any bodily injuries whether caused
directly or indirectly by the range hood.
WARNING : TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
1. Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2. Always turn hood ON when cooking.
3. Use high settings on cooking range ONLY when necessary.
4. Do not leave cooking range unattended when cooking.
5. Always use cookware and utensils appropriate for the type and amount of food prepared.
6. Use this unit only in the manner intended by the manufacturer.
7. Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8. Clean ventilating fan frequently.

2
What to Do In The Event Of a Range Top Grease Fire
• SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIALAWAY FROM FLAMES. If the flames do not go
out immediately, EVACUATE THE AREAAND CALL THE FIRE DEPARTMENT or 911.
• NEVER PICK UP A BURNING PAN – You May Get Burned.
• DO NOT USE WATER, including wet dishcloths or towels – a steam blast will result.
• Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to Do If You Smell Gas
- Extinguish any open flame.
- Do not try to turn on the lights or any type of appliance.
- Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion and
exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer’s guideline and safety standards such as thosepublished
by the National Fire Protection Association (NFPA), and the American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, installation by 2 persons is recommended.
ELECTRICAL SHOCK HAZARD – Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which must
be recycled or disposed of according to Local, State, and Federal Codes.

3
COMPONENTS OF PACKAGE
(Must keep all material for returns or refunds)
Range Hood Box
Duct Cover Box
(Included in Wall Mount Hood ONLY)
CH1120DC-1
{A} KOBE Range Hood
{B} Warranty Registration Card
{C} Quick Reference Guide
{D} Baffle Filters x 2 (30” hood)
x 3 (36” hood)
{E} Stainless Steel Spacer x 2 (30” hood)
{F} Charcoal Filter set x 2
{G} Wire Cap x 3
{H} Screws Package (for Under Cabinet)
{A}
{B} {C}
{D} {E}
{F} {G}
{H}
{I} Adjustable Duct Cover
{J} Screws Package
{K} Hood-Mounting Bracket
{L} Duct Cover Support x 2
{M} Duct Cover-Mounting Bracket
{N} Screws Package (for Wall Mount)
{I}
{J} {K}
{L}
{M}
{N}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com OR
CONTACT KOBE RANGE HOODS AT [phone].
2
PCS
3/16” x 3/8” (6 PCS)
4 x 6mm
(4
PCS)
Knob attached to baffle filter
Spacer attached
to hood (30” only)
Wire caps (3)
M4 x 1-1/4” (4)
M4 x 3/4" (4) M4 x 1-1/2 (5)

4
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1 and TABLE 2. (All calculation in inches.)
- FOR UNDER THE CABINET -
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36")
C = Preferred Height of Counter Top to
Hood Bottom (Minimum 26"to 30")
D = Height of Hood
E = Height of the Cabinet
- FOR WALL MOUNT (WITH OPTIONAL DUCT COVER) -
TABLE 2
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36")
C = Preferred Height of Counter Top to
Hood Bottom (Minimum 26"to 30")
D = Height of Hood
E = Height of Duct Cover [F – D]
F = Height of the Hood Installation
[A – (B+C)]

5
SAFETY WARNING
HOOD MAY HAVE VERY SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF
REMOVING ANY PARTS FOR INSTALLING, CLEANING OR SERVICING.
NOTE: BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD MAY
OCCUR.
Installation Contents
UNDER THE CABINET
WALL MOUNT
6
8

6
UNDER CABINET INSTALLATION
Preparation before Installation
- Temporarily wire the hood to test for proper
operation before installing. If the hood does
not operate, check the circuit breaker or
house fuse. If the hood is still not working,
disconnect power supply and check the
continuity of all wire connections.
- Peel protective film off the hood (if any).
- For installing under the cabinet with recessed
bottom, attach 4-inch wide wood filler strips (not
included) on each side. (Figure 1)
- Using reference on Page 13 to measure and
create access opening for electrical wires and
exhaust under the cabinet.
Hood Installation
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power
in an electric range at the main electrical box.
SHUT OFF THE GAS BEFORE MOVING A GAS
RANGE. And use a protective covering to
protect cooktop and/or countertop from damage.
1. Remove the bottom casing or baffle
filters/stainless steel spacers if necessary;
arrange the electrical wires to run through the 1”
diameter hole on the top or the rear of the hood.
2. Using references on Table 1 and measurements
on page 13, center the hood in place beneath the
cabinet and flush with the front of the cabinet.
3. Draw electrical wires through cabinet access
opening.
4. Use electrical drill to remove the knockout holes
on top of the range hood.
5. Place screw (provided) into the exact center of
each knockout hole. Make sure all screws are in
place before tightening screws.
CAUTION
: MAKE SURE THE HOOD IS
SECURE BEFORE RELEASING.
Figure 1

7
Wiring to Power Supply
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power
in an electric range at the main electrical box.
SHUT OFF THE GAS BEFORE MOVING A GAS
RANGE. RISK OF ELECTRICAL SHOCK.
THIS RANGE HOOD MUST BE PROPERLY
GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE
WITH ALL APPLICABLE NATIONAL AND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING
WIRES, SWITCH POWER OFF AT SERVICE
PANEL AND LOCK SERVICE PANEL TO
PREVENT POWER FROM BEING SWITCHED ON
ACCIDENTALLY.
- If hood is operating normally, connect three
wires (black, white and green) to house wires
and cap with wire connectors.
- Store wires in the wiring box.
Install Accessories
6. Place baffle filters & spacers underneath the
hood. (Figure 2)
Final Installation
7. Turn power ON in control panel. Check all lights
and fan operation.
8. Make sure to leave this manual for the
homeowner.
Figure 2

8
WALL MOUNT INSTALLATION
***This installation requires to have Duct Cover Model No. CH1120DC-1
Preparation before Installation
- Temporarily wire the hood to test for proper
operation before installing. If the hood does
not operate, check the circuit breaker or
house fuse. If the hood is still not working,
disconnect power supply and check the
continuity of all wire connections.
- Peel protective film off the hood (if any).
- If necessary, prepare back wall frame with cross
framing lumber for secure installation. Using
references on Table 2 and measurements on
page 13-14, decide the level of the lumber.
Refer to Figure 3.
Hood Installation
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power
in an electric range at the main electrical box.
SHUT OFF THE GAS BEFORE MOVING AGAS
RANGE. And use a protective covering to
protect cooktop and/or countertop from
damage.
1. Secure Hood-Mounting Bracket {K} and two
Duct Cover Support {J} on top of the hood with
eight pre-attached screws. Use four 3/16” x 3/8”
screws {J} for Hood-Mounting Bracket {K}.
(Figure 4)
2. Using references on Table 2 and
measurements on page 13-14, mark the
leveling point of the hood. Position two
mounting screws (provided) on the wall, leaving
1/8” away from the wall as shown in Figure 5.
3. Align Hood-Mounting Bracket {K} to the two
screws on the wall and hook hood into place.
Tighten screws to secure hood to the wall.
CAUTION : MAKE SURE HOOD IS
SECURE BEFORE RELEASING
Figure 3
Figure 4
Figure 5
Mounting Screws

9
Wiring to Power Supply
CAUTION : If moving the cooking range is
necessary to install the hood, turn off the power
in an electric range at the main electrical box.
SHUT OFF THE GAS BEFORE MOVING A GAS
RANGE. RISK OF ELECTRICAL SHOCK.
THIS RANGE HOOD MUST BE PROPERLY
GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE
WITH ALL APPLICABLE NATIONALAND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING
WIRES, SWITCH POWER OFF AT SERVICE
PANEL AND LOCK SERVICE PANEL TO
PREVENT POWER FROM BEING SWITCHED ON
ACCIDENTALLY.
4. If hood is operating normally, connect three
wires (black, white and green) to house wires
and cap with wire connectors.
5. Store wires in the wiring box.
Duct Cover Installation
6. Mark the position of the Duct Cover-Mounting
Bracket {M}. Use reference Efrom Table 2 and
measurements on page 13-14. Attach and
secure Duct Cover-Mounting Bracket {M} with
two screws (provided). (Figure 6) NOTE: Inner
duct cover will cover the duct cover-mounting
bracket.
7. Position the entire duct cover up onto the hood.
8. Secure the inner duct cover with two (3/16” x
3/8”) screws {J} to the duct cover-mounting
bracket. Shown in Figure 7.
9. Fasten outer duct cover to Duct Cover Support
{L} with four (4 x 6 mm) screws {J}.
Install Accessories
10. Place baffle filters & spacers underneath the
hood. (Figure 8)
Final Installation
11. Turn power ON in control panel. Check all lights
and fan operation.
Make sure to leave this manual for the
homeowner.
Figure 6
Figure 7
Figure 8
Attach Together

10
OPERATING INSTRUCTIONS
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running
while cooking. Adjust speed as needed.
To operate the fan function
•Press button to choose from speed.
oQ = QuietMode™ speed
oL = Low speed
oH = High speed
•Press “OFF” to turn fan off.
To operate the light function
•Press the Light Control to turn lights on and off.

11
MAINTENANCE
For optimal performance, clean the range hood surface and baffles regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
*** Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the
surface of the hood. Avoid getting cleaning solution onto or into the control panel. Follow
directions of the stainless steel cleaner. Caution: Do not leave on too long as this may
cause damage to hood finish. Use soft towel to wipe off the cleaning solution, gently
rub off any stubborn spots. Use dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the
surface and cause rusting.
5. DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain
in contact with stainless steel for extended periods. Many of these compounds contain
chemicals, which may be harmful. Rinse with water after exposure and wipe dry with a
clean lint free cloth.
For Baffle Filter models only: to Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY
TO PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and oil tunnel.
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
CAUTION: SHARP EDGES
(Note: Baffle Filters are top rack dishwasher safe.)

12
SPECIFICATIONS
MODEL / SIZE
For Under Cabinet Application For Wall Mount Application
CHX3830SQBD-3 (30”) CHX3830SQBD-WM-3 (30”)
CHX3836SQBD-3 (36”) CHX3836SQBD-WM-3 (36”)
COLOR
18-Gauge Commercial Grade Stainless Steel
CONSUMPTION / AMPERE
232W / 2.21A
NUMBER OF BLOWER
2
DESIGN
Seamless / Satin Finish
BLOWER TYPE
Twin Vertical Turbine Impeller
EXHAUST
Ductless
CONTROLS
Mechanical Push Button
LIGHTS
3-watt LED light x 2
HOOD DIMENSION
(W x D x H) CHX3830SQBD-3 and CHX3830SQBD-WM-3 29-3/4
"
x 21-11/16
"
x 5-7/8
"
CHX3836SQBD-3 and CHX3836SQBD-WM-3 35-3/4"x 21-11/16"x 5-7/8"
OPTIONAL ACCESSORIES
(W x D x H)
1)
Two
-
Piece
Adjustable Duct Cover
(Included in Wall Mount Hood)
(CH1120DC-1) 11-13/16"x 10-7/16"x (22” ~ 41")
2) 30"Stainless Steel Back Panel
(SSP30) 30"x 1/10"x 32"
3) 36"Stainless Steel Back Panel
(SSP36) 36"x 1/10"x 32"
HOOD WEIGHT (lbs) Net Gross
CHX3830SQBD-3 (30”) 37.5 42.0
CHX3836SQBD-3 (36”) 40.0 46.0
SPEED
QuietMode™
Low
High
Air Capacity (cfm)
150 280 400
Sone* (dB)
1.2 3.0 5.0
*One sone is equivalent to the sound of a refrigerator at 40 decibels.
**Specifications subject to change without notice.

13
MEASUREMENTS & DIAGRAMS
***All inch measurements are converted from millimeters. Inch measurements are estimated.
***All measurements in ( ) are millimeters.
-FOR UNDER THE CABINET-
MODEL NO.:
CHX3830SQBD
-
3 (30”)
CHX3836SQBD-3 (36”)
30" = Knockout Holes "A"
36" = Knockout Holes "B"
- FOR WALL MOUNT (DUCT COVER IS INCLUDED) -
MODEL NO.:
CHX3830SQBD
-
WM
-
3 (30”)
CHX3836SQBD-WM-3 (36”)

14
***Hood-Mounting Bracket ***Duct Cover-Mounting Bracket
***Duct Cover Support

15
PART LIST
MODEL NO.: CHX3830SQBD-3 and CHX3830SQBD-WM-3 (30”)
CHX3836SQBD-3 and CHX3836SQBD-WM-3 (36”)
NO. DESCRIPTION MODEL /SIZE PART NO.
1 LED Light (3W) L1-0403-0301
2 Capacitor Support L1-0201-3830D
3 Control Panel Support L1-0207-1630
4 Control Switch L1-0405-0301
5 Capacitor x 1PCS L1-0401-0120-03
6 Motor (A) L1-0301-0120-103A
7 Motor (B) L1-0301-0120-103B
8 Turbine Impeller ( A) L1-0251-0737-A
9 Turbine Impeller ( B) L1-0251-0737-B
10 Plastic Oil Tunnel L1-0502-0102
11 Safety Screen L1-0603-0301
12 Charcoal Filter L1-0603-0302
13 Safety Screen Screws L1-0705-0001
14 LED Light Driver L1-0402-D001
15 Baffle Filter L1-0214-0122
16 Stainless Steel Spacer {2-13/16”(71)x14-3/4”(375)} CHX3830SQBD-3 B101-2230-15
Duct Cover (Included in CHX38 SQBD-WM-3 Series ONLY)
NO. DESCRIPTION MODEL /SIZE PART NO.
01 Hood Mounting Bracket L1-0221-1630
02 Screws (3/16”x3/8”) L1-0707-0002
03 Duct Cover -Mounting Bracket L1-0208-1630
04 Duct Cover CH1120DC-1 12-16300-61
05 Duct Cover Support L1-0203-0390
06 Screws (TS 4 x 6mm) L1-0708-0002

16
MODEL NO.:
CHX3830SQBD
-
WM
-
3
and CHX3830SQBD
-
WM
-
3
(30”)
CHX3836SQBD-WM-3 and CHX3836SQBD-WM-3 (36”)

17
CIRCUIT DIAGRAM
MODEL NO.:
CHX3830SQBD
-
3 and CHX3830SQBD
-
WM
-
3 (30”)
CHX3836SQBD-3 and CHX3836SQBD-WM-3 (36”)