
Troubleshooting
PROBABLE CAUSES
A. Various.
RECORRECTIVE ACTION
A. Perform the troubleshooting steps below.1.
2. The toilet randomly
flushes2times.
A. The tank is over-flowi.ng
3. A. The fill valve is not turning off.
B. The motorized valve is not closing.
4.
5. The toilet fails to
flush.
6. Bidet seat does not
function.
7. The nozzle has no
water out.
B. Water supply stop closed or inlet pipe is bent.
C. Water supply filter plugged.
8. No water flow.
9.
10.
11.
12. Wash, Deodorizer,
or Air functions
operate when you
press the icon while
seat is not
occupied.
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified electrician should
correct all electrical problems. For warranty service, contact your dealer or wholesale Distributor.
SYMPTOMS
The toilet does not
flush.
A. Repair or replace the fill valve.
B. Repair or replace the motorized valve.
The toilet flushes 3
times, then
operates normally.
The toilet flushes 5
times.
A. The level switch has an intermittent connection.
B. The level switch is stuck in the “up” position.
C. The level switch is not properly connected.
D. The level switch does not move freely.
A. There isaproblem with the wiring.
B. There isaproblem with the pump connection.
C. The actuation switch is not properly connected.
D. The level switch is not properly connected.
E. The pump assembly does not work.
F. The actuation assembly does not work.
A. Seat does not detect user.
A. Repair of replace the level switch.
B. Repair or replace the level switch.
C. Reconnect the level switch properly.
D. Replace the level switch.
A. Check the wiring and connect the power.
B. Check the pump connection.
C. Check the actuation switch connection.
D. Check the level switch connection.
E. Replace the pump assembly.
F. Replace the actuation assembly.
A. Open the water supply stop.
B. Please sit properly.
A. See the "Clean the Filter " section.
B. Increase the pressure.
A. Press the "Rear" or "Front" icon again.
B. Please sit properly.
A. The water supply stop is closed.
B. The seat sensor is not detecting the user.
A. The filter is clogged.
B. Low supply pressure.
The water pressure
is low.
Water stops flowing
from the spray wand
before cleansing is
completed.
No auto opening or
closing for seat
cover or seat.
B. Power off and solve the problem, power on.
A. Please use it correctly referring to "Seat cover
and seat open/close”
B. Turn this function on referring to "Setting of Auto
Open/Close Function".
A. The seat sensor is covered by an objector the
seat is wet.
A. Remove any wateror objectformthe seat
sensor area.
A. Immediately perform the troubleshooting steps
or turn the water off. Turn the water back on
when troubleshooting.
A. A power failure occurred.
B. The power cord is disconnected or the plug has
no power.
C. The power is not switched on.
D. You have not touched the seat sensing area.
E. After power off but the prompt sound is not over,
power on again.
A. Wait until the power is restored.
B. Insert the power cord into an electrical outlet or
check the power plug.
C. Press "Power" icon on the side.
D. You have to sit inside the seat sensing area.
E. After power off and wait for the end of the
prompt sound, then power on.
A. Five minutes after pressing one of the spray
icons, washing automatically stops.
B. The seat sensor is not detecting the user.
A. The user does not enter or depart from the
induction range.
B. "Setting of Auto Open/Close Function"
has been turned off.
A. Adjust the sitting position. There should be no
object between your skin and seat, such as
trousers.
C. Clean the filter according to the installation
guide.