Konica Minolta bizhub C35P User manual

SERVICE MANUAL
2 52 5
FIELD SERVI

i
SAFETY AND IMPORTANT WARNING ITEMS ..............................................................S-1
IMPORTANT NOTICE ................................................................................................S-1
DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION .........................S-1
SAFETY WARNINGS .................................................................................................S-2
INDICATION OF WARNING ON THE MACHINE .....................................................S-17
MEASURES TO TAKE IN CASE OF AN ACCIDENT ....................................................S-20
Composition of the service manual ................................................................................. C-1
Notation of the service manual ....................................................................................... C-2
bizhub C35P Main body
OUTLINE ........................................................................................................................1
MAINTENANCE..............................................................................................................5
ADJUSTMENT/SETTING.............................................................................................81
TROUBLESHOOTING................................................................................................135
APPENDIX..................................................................................................................195
Lower Feeder Unit (PF-P09)
OUTLINE ........................................................................................................................1
MAINTENANCE..............................................................................................................3

SERVICE MANUAL
2010.05
1.0
FIELD SERVICE
Main body

bizhub C35P
OUTL NENTENANCEAPPE
Field Service Ver. 1.0 May 2010
i
CONTENTS
bizhub C35P Main body
OUTLINE
1. SYSTEM CONFIGURATION...................................................................................1
2. PRODUCT SPECIFICATIONS................................................................................2
MAINTENANCE
3. PERIODICAL MAINTENANCE ITEM......................................................................5
3.1 Periodical replacement parts list (CRU)................................................................5
3.2 Periodical replacement parts list (FRU)................................................................5
3.2.1 Main body .....................................................................................................5
3.2.2 Option ...........................................................................................................5
3.3 Concept of parts life..............................................................................................5
4. PERIODICAL MAINTENANCE PROCEDURE .......................................................6
4.1 Processing section................................................................................................6
4.1.1 Replacing the toner cartridge (C, M, Y, K) ....................................................6
4.1.2 Replacing the imaging unit (C, M, Y, K) ........................................................9
4.2 Transfer section ..................................................................................................12
4.2.1 Replacing the waste toner bottle.................................................................12
4.2.2 Replacing the transfer roller........................................................................13
4.2.3 Replacing the transfer belt ..........................................................................14
4.3 Fusing section.....................................................................................................17
4.3.1 Replacing the fuser unit ..............................................................................17
4.4 Feed section.......................................................................................................19
4.4.1 Replacing the tray1 feed roller ....................................................................19
4.4.2 Replacing the tray2 feed roller ....................................................................21
5. SERVICE TOOL....................................................................................................22
5.1 Service material list ............................................................................................22
5.2 CE tool list...........................................................................................................22
6. FIRMWARE REWRITING .....................................................................................23
6.1 Checking the current firmware version ...............................................................23
6.2 Firmware upgrading procedure by USB memory device....................................23
6.2.1 Preparations for firmware rewriting.............................................................23
6.3 Firmware upgrading procedure by updater.........................................................25
6.3.1 Updating method.........................................................................................25
6.3.2 Checking the version after the firmware update..........................................38

bizhub C35P
OUTL NEMA NTENANCEADJUSTMENT / SETT NG
TROUBLESHOOT NG
APPEND X
. 1.0 May 2010
ii
7. ................... 39
7.1 Items not allowed to be disassembled and adjusted.......................................... 39
7.1.1 PH unit........................................................................................................ 40
7.1.2 Fusing unit.................................................................................................. 40
7.2 Disassembly/reassembly parts list ..................................................................... 41
7.2.1 Cleaning parts list....................................................................................... 42
7.3 Disassembly/reassembly procedure................................................................... 42
7.3.1 Left cover.................................................................................................... 42
7.3.2 Rear right cover .......................................................................................... 42
7.3.3 Exit cover.................................................................................................... 43
7.3.4 Front right cover.......................................................................................... 43
7.3.5 Operation panel.......................................................................................... 44
7.3.6 Upper cover ................................................................................................ 44
7.3.7 Tray2........................................................................................................... 45
7.3.8 Tray1........................................................................................................... 46
7.3.9 MFP board (MFPB)..................................................................................... 47
7.3.10 Print control board (PRCB)......................................................................... 48
7.3.11 DC power supply (DCPU)........................................................................... 50
7.3.12 High voltage unit (HV1)............................................................................... 52
7.3.13 PH Unit ....................................................................................................... 55
7.3.14 Hard disk kit (HD-P03)................................................................................ 57
7.3.15 CF adapter (MK-725).................................................................................. 58
7.3.16 Backup battery............................................................................................ 59
7.3.17 Developing motor (M1) ............................................................................... 60
7.3.18 Main motor (M2) ......................................................................................... 60
7.3.19 Color PC drum motor (M4) ......................................................................... 60
7.3.20 DC power supply fan motor (FM10)............................................................ 61
7.3.21 Cooling fan motor (FM11)........................................................................... 61
7.3.22 Tray2 media feed clutch (CL1) / Tray1 media feed clutch (CL2) ................. 62
7.3.23 Registration clutch (CL3)............................................................................ 63
7.3.24 Toner supply clutch/Y (CL4) / Toner supply clutch/M (CL5)
Toner supply clutch/C (CL6) / Toner supply clutch/K (CL7) ........................ 64
7.3.25 Loop detection clutch (CL8)........................................................................ 66
7.3.26 Switchback roller feed clutch (CL11) / Switchback roller reverse clutch
(CL12)......................................................................................................... 68
7.3.27 Duplex conveyance roller clutch (CL13) ..................................................... 71
7.3.28 2nd transfer release solenoid (SD2)........................................................... 72
7.3.29 Temperature/ humidity sensor (TEM/HUMS).............................................. 74

bizhub C35P
OUTL NE
TROUBL
APPEND X
Field Service Ver. 1.0 May 2010
iii
7.3.30 IDC sensor (IDC) ........................................................................................75
7.4 Cleaning procedure ............................................................................................77
7.4.1 Tray1 feed roller...........................................................................................77
7.4.2 Tray2 feed roller...........................................................................................77
7.4.3 Laser irradiation section..............................................................................78
ADJUSTMENT/SETTING
8. HOW TO USE THE ADJUSTMENT/SETTING SECTION ....................................81
9. Utility .....................................................................................................................82
9.1 List of menu functions.........................................................................................82
9.2 STATISTICS PAGE .............................................................................................87
9.2.1 Sample of STATISTICS PAGE ....................................................................87
9.3 Restore Defaults.................................................................................................92
10. SERVICE MODE...................................................................................................98
10.1 List of service mode............................................................................................98
10.2 Starting/Exiting .................................................................................................100
10.2.1 Starting procedure ....................................................................................100
10.3 SERIAL NUMBER ............................................................................................101
10.4 FIRMWARE VERSION.....................................................................................101
10.5 ALIGNMENT.....................................................................................................102
10.5.1 TOP ADJUSTMENT..................................................................................102
10.5.2 LEFT ADJUSTMENT................................................................................103
10.5.3 LEFT ADJ DUPLEX..................................................................................104
10.5.4 TRANSFER POWER-SIMPLEX PASS.....................................................105
10.5.5 TRANSFER POWER-MANUAL DUPLEX.................................................105
10.5.6 IMG ADJ THICK........................................................................................106
10.5.7 IMG ADJ BLACK.......................................................................................106
10.5.8 IMAGE ADJ PARAM .................................................................................106
10.5.9 TEMPERATURE .......................................................................................107
10.5.10 FUSER CONTROL ...................................................................................107
10.5.11 AIDC MODE..............................................................................................107
10.5.12 THICK MODE ...........................................................................................108
10.5.13 FINE LINE ADJ.........................................................................................108
10.6 MAIN SCAN ADJUST.......................................................................................108
10.6.1 MAIN SCAN PAGE....................................................................................108
10.6.2 SCAN ADJUST VALUE.............................................................................109
10.7 PRINT MENU ...................................................................................................110
10.7.1 MAINTENANCE INFO ..............................................................................110

bizhub C35P
OUTL NEMA NTENANCEADJUSTMENT / SETT NG
TROUBLESHOOT NG
APPEND X
Field Service Ver. 1.0 May 2010
iv
10.7.2 EVENT LOG............................................................................................. 112
10.7.3 CONFIGURATION PG.............................................................................. 112
10.7.4 ELEMENT PAGE ...................................................................................... 113
10.7.5 HALF TONE 64......................................................................................... 114
10.7.6 HALF TONE 128....................................................................................... 114
10.7.7 HALF TONE 256....................................................................................... 114
10.7.8 GRADATION............................................................................................. 115
10.8 SUPPLIES........................................................................................................ 115
10.8.1 REPLACE-TRANS. BELT......................................................................... 115
10.8.2 REPLACE-TRANS. ROLLER ................................................................... 115
10.8.3 REPLACE-FUSER UNIT .......................................................................... 115
10.9 RESTORE PASSWARD ................................................................................... 116
10.10 BK CLEAR........................................................................................................ 116
10.11 QUICK SETTING ............................................................................................. 117
10.11.1 UPDATE SETTING................................................................................... 117
10.11.2 BACKUP SETTING................................................................................... 117
10.12 FIRMWARE UPDATE....................................................................................... 118
10.12.1 VIEW INFORMATION............................................................................... 118
10.12.2 EXECUTE................................................................................................. 118
10.13 CS REMOTE CARE......................................................................................... 119
10.13.1 Outlines..................................................................................................... 119
10.13.2 Setting up the CS Remote Care............................................................... 119
10.13.3 SERVICE ENGR ID.................................................................................. 122
10.13.4 SUBSCRIBE............................................................................................. 122
10.13.5 MAINTENANCE START ........................................................................... 122
10.13.6 MAINTENANCE END............................................................................... 122
10.13.7 MANUAL TRANS...................................................................................... 123
10.13.8 BASIC SETTING ...................................................................................... 123
10.13.9 WEBDAVSETTINGS................................................................................ 124
10.13.10 CSRC CLOCK.......................................................................................... 125
10.13.11 CSRC SETTING....................................................................................... 126
10.13.12 RAM CLEAR............................................................................................. 127
10.13.13 List of the CS Remote Care error code .................................................... 127
10.13.14 CS Remote Care Operation under Enhanced Security Mode.................. 129
10.14 SOFT SWITCH................................................................................................. 130
10.15 ENGINE DIPSW............................................................................................... 130
10.16 FUNCTION....................................................................................................... 130
10.16.1 PRINT-TEST PRINT A4/TEST PRINT LETTER....................................... 130

ADJUSTMENT / SETT NG
TROUBLESHOOT NG
APPEND X
Field Service Ver. 1.0 May 2010
v
10.16.2 COMP. CHECK .........................................................................................131
10.16.3 SENSOR CHECK .....................................................................................132
10.17 TONER OUT MODE.........................................................................................133
10.18 IU YIELD SETTINGS........................................................................................133
TROUBLESHOOTING
11. JAM DISPLAY .....................................................................................................135
11.1 Misfeed display.................................................................................................135
11.2 Misfeed display resetting procedure.................................................................135
11.3 Sensor layout....................................................................................................136
11.4 Solution.............................................................................................................137
11.4.1 Initial check items......................................................................................137
11.4.2 Misfeed at fusing/exit section....................................................................138
11.4.3 Misfeed at transfer section........................................................................139
11.4.4 Misfeed at tray1 media feed section..........................................................140
11.4.5 Misfeed at tray 2 media feed section.........................................................141
11.4.6 Misfeed at tray 3 media feed section.........................................................142
11.4.7 Misfeed at tray 3 vertical conveyance section...........................................143
11.4.8 Misfeed at duplex media transport section................................................144
11.4.9 Misfeed at duplex media feed section.......................................................145
11.4.10 Media misfeed in control logic...................................................................146
12. PROCESS CAUTION INFROMATION................................................................147
12.1 Display procedure.............................................................................................147
12.2 List....................................................................................................................147
12.3 Solution.............................................................................................................147
12.3.1 Temperature/ humidity sensor failure........................................................147
12.3.2 IDC sensor failure .....................................................................................148
12.3.3 Color regist test pattern failure..................................................................148
12.3.4 Color regist adjust failure ..........................................................................148
13. MALFUNCTION CODE.......................................................................................149
13.1 Trouble codes (service call)..............................................................................149
13.1.1 Trouble code list........................................................................................149
13.2 Resetting a malfunction....................................................................................152
13.3 Solution.............................................................................................................153
13.3.1 0010: Color PC drum motor malfunction...................................................153
13.3.2 0017: Main motor malfunction...................................................................153
13.3.3 0018: Developing motor malfunction.........................................................154
13.3.4 004A: Cooling fan motor malfunction........................................................154

bizhub C35P
OUTL NEMA NTENANCEADJUSTMENT / SETT NG
TROUBLESHOOT NG
APPEND X
Field Service Ver. 1.0 May 2010
vi
13.3.5 004E: DC power supply fan motor malfunction......................................... 155
13.3.6 0062: Tray 3 media feed motor malfunction.............................................. 155
13.3.7 0094: 2nd image transfer pressure/retraction failure................................ 156
13.3.8 0096: 1st image transfer pressure/retraction failure ................................. 157
13.3.9 0300: Polygon motor malfunction ............................................................. 157
13.3.10 0310: Laser malfunction ........................................................................... 158
13.3.11 0500: Heating roller warm-up failure......................................................... 158
13.3.12 0502: Thermistor open-circuit failure........................................................ 158
13.3.13 0503: Thermistor resistance failure .......................................................... 158
13.3.14 0510: Abnormally low heating roller temperature..................................... 158
13.3.15 0520: Abnormally high heating roller temperature.................................... 158
13.3.16 0F52: Toner level sensor/Y malfunction.................................................... 159
13.3.17 0F53: Toner level sensor/M malfunction................................................... 159
13.3.18 0F54: Toner level sensor/C malfunction.................................................... 159
13.3.19 0F55: Toner level sensor/K malfunction.................................................... 159
13.3.20 13DD: Backup data error.......................................................................... 159
13.3.21 13E2: Engine flash ROM write error......................................................... 160
13.3.22 13E3: Engine flash ROM device fault....................................................... 160
13.3.23 13F0: Engine control failure...................................................................... 160
13.3.24 C002: RAM error at startup (standard memory)
C003: RAM error at startup (expanded memory)..................................... 160
13.3.25 C013: MAC address error at startup......................................................... 161
13.3.26 C015: BOOT ROM error at startup........................................................... 161
13.3.27 C025: Controller ROM error (Configuration information error).................. 161
13.3.28 C026: Controller ROM error (Access error).............................................. 161
13.3.29 C027: Controller ROM error (Data error).................................................. 161
13.3.30 C050: HDD access error........................................................................... 161
13.3.31 C051: HDD full error................................................................................. 162
13.3.32 C052: Compact flash access error ........................................................... 162
13.3.33 C053: Compact flash full error.................................................................. 163
13.3.34 C060: Firmware update error.................................................................... 163
13.3.35 FFFF: Interface Communication error....................................................... 164
14. POWER SUPPLY TROUBLE.............................................................................. 165
14.1 Machine is not energized at all (DCPU operation check)................................. 165
14.2 Control panel indicators do not light................................................................. 165
14.3 Fusing heaters do not operate ......................................................................... 166
15. IMAGE QUALITY PROBLEMS ........................................................................... 167
15.1 How to identify problematic part....................................................................... 167

MA NTENANCEADJUSTMENT / SETT NG
TROUBLESHOOT NG
APPEND X
Field Service Ver. 1.0 May 2010
15.1.1 Initial check item........................................................................................167
15.2 Solution.............................................................................................................168
15.2.1 Printer monocolor: white lines, white bands, colored lines and colored bands
in sub scan direction .................................................................................168
15.2.2 Printer monocolor: white lines, white bands, colored lines and colored bands
in main scan direction...............................................................................169
15.2.3 Printer monocolor: uneven density in sub scan direction..........................170
15.2.4 Printer monocolor: uneven density in main scan direction........................171
15.2.5 Printer monocolor: low image density.......................................................172
15.2.6 Printer monocolor: gradation reproduction failure.....................................173
15.2.7 Printer monocolor: foggy background.......................................................174
15.2.8 Printer monocolor: void areas, white spots...............................................175
15.2.9 Printer monocolor: colored spots..............................................................176
15.2.10 Printer monocolor: blurred image..............................................................177
15.2.11 Printer monocolor: blank copy, black copy................................................178
15.2.12 Printer monocolor: uneven image.............................................................179
15.2.13 Printer 4-color: white lines, white bands, colored lines and colored bands in
sub scan direction.....................................................................................180
15.2.14 Printer 4-color: white lines, white bands, colored lines and colored bands in
main scan direction...................................................................................181
15.2.15 Printer 4-color: uneven density in sub scan direction................................182
15.2.16 Printer 4-color: uneven density in main scan direction..............................183
15.2.17 Printer 4-color: low image density.............................................................184
15.2.18 Printer 4-color: poor color reproduction ....................................................185
15.2.19 Printer 4-color: incorrect color image registration.....................................186
15.2.20 Printer 4-color: void areas, white spots.....................................................187
15.2.21 Printer 4-color: colored spots....................................................................188
15.2.22 Printer 4-color: poor fusing performance, offset........................................189
15.2.23 Printer 4-color: brush effect, blurred image...............................................190
15.2.24 Printer 4-color: back marking....................................................................191
15.2.25 Printer 4-color: uneven image...................................................................192
16. IC protector .........................................................................................................193
16.1 Outline ..............................................................................................................193
16.2 IC protector list..................................................................................................193
16.2.1 Main body .................................................................................................193
16.2.2 Lower feeder unit ......................................................................................194

bizhub C35P
OUTL NEMA NTENANCEADJUSTMENT / SETT NG
TROUBLESHOOT NG
APPEND X
Field Service Ver. 1.0 May 2010
viii
APPENDIX
17. PARTS LAYOUT DRAWING................................................................................ 195
17.1 Main body......................................................................................................... 195
17.2 Lower feeder unit (option)................................................................................. 198
18. CONNECTOR LAYOUT DRAWING.................................................................... 199
18.1 Printer control board (PRCB) ........................................................................... 199
18.2 MFP board (MFPB) .......................................................................................... 200
18.3 PC control board (PCCB)................................................................................. 200
19. CONNECTOR LAYOUT DRAWING.................................................................... 201
20. TIMING CHART.................................................................................................. 202

SERVICE MANUAL
2010.05
Ver. 1.0
FIELD SERVICE
Lower Feeder Unit
(PF-P09)

SERVICE MANUAL
2 0.022 0.02
1.01.0
FIELD SERVI

SERVICE MANUAL
2 .022 .02
1.01.0
THEORY OF OPERATION