Konica minolta Bizhub c4000i User manual

SERVICE MANUAL

Function Version 1.0

Date: 2019/02/28

Table of Contents

A SAFETY AND IMPORTANT WARNING ITEMS ............................................................................A-1

1. IMPORTANT NOTICE..............................................................................................................................................A-2

2. DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION.......................................................................A-3

2.1 Description items in this Service Manual.................................................................................................................................A-3

2.2 Description items for safety and important warning items .......................................................................................................A-3

3. SAFETY WARNINGS...............................................................................................................................................A-4

3.1 MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA, INC. ....................................................................................A-4

3.1.1 Actions requiring special attention..................................................................................................................................A-4

3.2 POWER PLUG SELECTION ...................................................................................................................................................A-5

3.2.1 Power Cord Set or Power Plug.......................................................................................................................................A-5

3.3 CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE .................................................................................................A-7

3.3.1 Power Supply .................................................................................................................................................................A-7

3.3.2 Installation Requirements .............................................................................................................................................A-11

3.3.3 After Service .................................................................................................................................................................A-13

3.4 Used Batteries Precautions ...................................................................................................................................................A-19

3.4.1 ALL Areas.....................................................................................................................................................................A-19

3.4.2 Germany.......................................................................................................................................................................A-19

3.4.3 France ..........................................................................................................................................................................A-19

3.4.4 Denmark .......................................................................................................................................................................A-19

3.4.5 Finland, Sweden...........................................................................................................................................................A-19

3.4.6 Norway .........................................................................................................................................................................A-19

3.5 Laser Safety...........................................................................................................................................................................A-20

3.5.1 Laser Safety .................................................................................................................................................................A-20

3.5.2 Internal Laser Radiation ...............................................................................................................................................A-20

3.5.3 Laser Safety Label........................................................................................................................................................A-21

3.5.4 Laser Warning Label ....................................................................................................................................................A-21

3.5.5 PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT ....................................................................................A-21

4. WARNING INDICATIONS ON THE MACHINE......................................................................................................A-23

4.1 Warning indications inside the machine ................................................................................................................................A-23

4.2 Warning indications on the boards ........................................................................................................................................A-24

5. MEASURES TO TAKE IN CASE OF AN ACCIDENT ............................................................................................A-25

B NOTATION OF THE CONTENTS ..................................................................................................B-1

1. PRECAUTION ON HANDLING THIS MANUAL.......................................................................................................B-1

2. PRODUCT NAME ....................................................................................................................................................B-2

3. BRAND NAME..........................................................................................................................................................B-3

4. FEEDING DIRECTION.............................................................................................................................................B-4

5. Note for the Specifications........................................................................................................................................ B-5

C PRODUCT OUTLINE .....................................................................................................................C-1

1. PRODUCT SPECIFICATIONS.................................................................................................................................C-1

1.1 bizhub C4000i/C3300i ............................................................................................................................................................ C-1

1.1.1 Basic specifications ........................................................................................................................................................C-1

1.1.2 Paper ..............................................................................................................................................................................C-2

1.1.3 Print volume....................................................................................................................................................................C-2

1.1.4 Machine specification .....................................................................................................................................................C-3

1.1.5 Print function...................................................................................................................................................................C-3

1.2 PF-P20/PF-P21 ...................................................................................................................................................................... C-4

1.3 FS-P04.................................................................................................................................................................................... C-5

1.4 CU-202 ................................................................................................................................................................................... C-5

2. OVERALL COMPOSITION ......................................................................................................................................C-6

2.1 SYSTEM CONFIGURATION.................................................................................................................................................. C-6

2.1.1 System configuration ......................................................................................................................................................C-6

2.1.2 Optional configuration.....................................................................................................................................................C-6

2.2 Section configuration .............................................................................................................................................................. C-7

2.3 Paper path .............................................................................................................................................................................. C-7

2.4 CONTROL BLOCK DIAGRAM ............................................................................................................................................... C-8

2.5 IMAGE CREATION PROCESS .............................................................................................................................................. C-8

2.6 IMAGE FORMING CONTROL................................................................................................................................................ C-9

2.7 Process speed........................................................................................................................................................................ C-9

D SERVICE TOOL .............................................................................................................................D-1

1. bizhub C4000i/3300i.................................................................................................................................................D-1

E MAINTENANCE .............................................................................................................................E-1

1. Concept of maintenance........................................................................................................................................... E-1

2. Periodical replacement parts list............................................................................................................................... E-3

2.1 bizhub C4000i/C3300i .............................................................................................................................................................E-3

2.2 PF-P20/PF-P21 .......................................................................................................................................................................E-4

3. Periodical replacement procedure............................................................................................................................E-5

3.1 bizhub C4000i/C3300i .............................................................................................................................................................E-5

3.1.1 Replacing the tray 1 pick-up roller, tray 1 feed roller ......................................................................................................E-5

3.1.2 Replacing the tray 1 separation roller.............................................................................................................................E-5

3.1.3 Replacing the manual bypass tray feed roller ................................................................................................................E-6

3.1.4 Replacing the manual bypass tray pick-up roller............................................................................................................E-6

3.1.5 Replacing the manual bypass tray separation pad.........................................................................................................E-7

3.1.6 Replacing the toner cartridge .........................................................................................................................................E-8

3.1.7 Replacing the Imaging unit .............................................................................................................................................E-8

3.1.8 Replacing the toner filter.................................................................................................................................................E-9

3.1.9 Replacing the waster toner bottle ...................................................................................................................................E-9

3.1.10 Replacing the transfer belt unit...................................................................................................................................E-10

3.1.11 Replacing the transfer roller unit.................................................................................................................................E-11

3.1.12 Replacing the fusing unit ............................................................................................................................................E-12

3.2 PF-P20/PF-P21 .....................................................................................................................................................................E-14

3.2.1 Replacing the tray 2/3 pick-up roller, feed roller ...........................................................................................................E-14

3.2.2 Replacing the tray 2/3 separation roller........................................................................................................................E-14

4. Cleaning parts list ...................................................................................................................................................E-16

4.1 bizhub C4000i/C3300i ...........................................................................................................................................................E-16

4.2 PF-P20/ PF-P21 ....................................................................................................................................................................E-16

5. Cleaning/Lubrication procedure.............................................................................................................................. E-17

5.1 bizhub C4000i/C3300i ...........................................................................................................................................................E-17

5.1.1 Cleaning tray 1 pick-up roller, tray 1 feed roller............................................................................................................E-17

5.1.2 Cleaning tray 1 separation roller...................................................................................................................................E-17

5.1.3 Cleaning manual bypass tray pick-up roller..................................................................................................................E-17

5.1.4 Cleaning the manual bypass tray feed roller ................................................................................................................E-17

5.1.5 Cleaning the manual bypass tray separation pad ........................................................................................................E-17

5.1.6 Cleaning the transfer belt unit.......................................................................................................................................E-18

5.1.7 Cleaning the PH window ..............................................................................................................................................E-18

5.1.8 Cleaning of the registration roller..................................................................................................................................E-18

5.1.9 Cleaning of the area around the waste toner collecting port ........................................................................................E-18

5.1.10 Cleaning of the 2nd image transfer entrance guide....................................................................................................E-19

5.1.11 Cleaning of the IDC sensor window ...........................................................................................................................E-19

5.1.12 Cleaning of the duplex transport rollers......................................................................................................................E-19

5.2 PF-P20/PF-P21 .....................................................................................................................................................................E-19

5.2.1 Cleaning the tray 2/3 pick-up roller, feed roller.............................................................................................................E-19

5.2.2 Cleaning the tray 2/3 separation roller..........................................................................................................................E-20

F DISASSEMBLY/REASSEMBLY..................................................................................................... F-1

1. Disassembly/adjustment prohibited items ................................................................................................................ F-1

1.1 Paint-locked screws.................................................................................................................................................................F-1

1.2 Red-painted screws .................................................................................................................................................................F-1

1.3 Variable resistors on board......................................................................................................................................................F-1

1.4 Warnings for disassembly........................................................................................................................................................F-1

1.5 Warnings / Precautions during setup or transportation............................................................................................................F-2

2. Units from which removing is prohibited................................................................................................................... F-3

2.1 PH unit .....................................................................................................................................................................................F-3

2.1.1 Reason for prohibition ....................................................................................................................................................F-3

2.2 Fusing unit ...............................................................................................................................................................................F-3

2.2.1 Reason for prohibition ....................................................................................................................................................F-3

3. Disassembly/assembly warning/caution items ......................................................................................................... F-4

3.1 Removal/installing of PWBs.....................................................................................................................................................F-4

4. bizhub C4000i/C3300i .............................................................................................................................................. F-5

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4.1 Exterior parts ...........................................................................................................................................................................F-5

4.1.1 Front door .......................................................................................................................................................................F-5

4.1.2 Left cover........................................................................................................................................................................F-5

4.1.3 Rear cover ......................................................................................................................................................................F-5

4.1.4 Exit cover........................................................................................................................................................................ F-6

4.1.5 Control panel unit ...........................................................................................................................................................F-6

4.1.6 Control panel cover ........................................................................................................................................................F-8

4.1.7 Tray1 ..............................................................................................................................................................................F-8

4.2 Units.........................................................................................................................................................................................F-9

4.2.1 Manual bypass tray unit..................................................................................................................................................F-9

4.2.2 PH unit..........................................................................................................................................................................F-10

4.2.3 2nd transfer pressure unit.............................................................................................................................................F-11

4.2.4 Main drive unit ..............................................................................................................................................................F-12

4.2.5 Manual bypass tray roller unit.......................................................................................................................................F-13

4.2.6 Paper feed unit .............................................................................................................................................................F-14

4.2.7 PWB box.......................................................................................................................................................................F-15

4.2.8 Fusing drive unit ...........................................................................................................................................................F-16

4.3 Boards ...................................................................................................................................................................................F-18

4.3.1 Base board (BASEB).................................................................................................................................................... F-18

4.3.2 CPU board (CPUB) ......................................................................................................................................................F-18

4.3.3 DC power supply (DCPS)............................................................................................................................................. F-21

4.3.4 Backup board (ERB).....................................................................................................................................................F-23

4.3.5 High voltage unit (HVPS)..............................................................................................................................................F-24

4.3.6 Machine condition monitor board/Fr (MCMB/Fr) ..........................................................................................................F-25

4.4 Motors....................................................................................................................................................................................F-25

4.4.1 Main motor (M1) ...........................................................................................................................................................F-25

4.4.2 Color motor (M2) ..........................................................................................................................................................F-25

4.4.3 Fusing motor (M3) ........................................................................................................................................................F-26

4.4.4 Toner supply motor/YM (M4), Toner supply motor/CK (M5) ........................................................................................F-26

4.4.5 Tray 1 lift-up motor (M6) ...............................................................................................................................................F-27

4.5 Clutches.................................................................................................................................................................................F-28

4.5.1 Bypass tray paper feed clutch (CL2) ............................................................................................................................F-28

4.5.2 Tray 1 paper feed clutch (CL3)..................................................................................................................................... F-28

4.5.3 Registration clutch (CL4) ..............................................................................................................................................F-28

4.5.4 ADU transport clutch (CL5) ..........................................................................................................................................F-29

4.5.5 ADU feed clutch (CL6)/ADU reversal clutch (CL7)....................................................................................................... F-30

4.6 Fan motor ..............................................................................................................................................................................F-30

4.6.1 Machine cooling fan (FM1) ...........................................................................................................................................F-30

4.6.2 Toner suction fan (FM2) ...............................................................................................................................................F-31

4.7 Others ....................................................................................................................................................................................F-31

4.7.1 IDC sensor (IDCS1)......................................................................................................................................................F-31

4.7.2 Temperature/humidity sensor (TEM/HUMS1) ..............................................................................................................F-32

4.7.3 Exit path switch solenoid (SD1).................................................................................................................................... F-33

5. PF-P20/PF-P21 ...................................................................................................................................................... F-34

5.1 Rear cover (PF-P20)..............................................................................................................................................................F-34

5.2 Rear cover (PF-P21)..............................................................................................................................................................F-34

5.3 Tray 2, tray 3 (PF-P20/PF-P21).............................................................................................................................................F-34

5.4 Paper Feed Unit (PF-P20).....................................................................................................................................................F-34

5.5 Paper Feed Unit (PF-P21).....................................................................................................................................................F-36

5.6 PC control board (PCCB) (PF-P20/PF-P21)..........................................................................................................................F-37

5.7 Drive motor (M1) (PF-P20/PF-P21) .......................................................................................................................................F-38

5.8 Drive assy (PF-P20/PF-P21) .................................................................................................................................................F-38

5.9 Lift-up motor (M2) (PF-P20/PF-P21) .....................................................................................................................................F-38

5.10 Paper feed clutch (CL1) (PF-P20/PF-P21)..........................................................................................................................F-39

5.11 Transport clutch (CL2) (PF-P20/PF-P21) ............................................................................................................................ F-39

6. UK-221 ................................................................................................................................................................... F-41

6.1 Wireless LAN board (UK-221) ...............................................................................................................................................F-41

7. EK-P08/EK-P09...................................................................................................................................................... F-42

7.1 USB hub board (EK-P08/EK-P09).........................................................................................................................................F-42

8. EK-P10 ................................................................................................................................................................... F-43

8.1 NFC board (EK-P10) .............................................................................................................................................................F-43

9. KP-P03 ................................................................................................................................................................... F-44

9.1 Keypad (KP-P03)...................................................................................................................................................................F-44

10. CU-202 (Only for Europe) .....................................................................................................................................F-45

10.1 Clean unit (CU-202)............................................................................................................................................................. F-45

10.2 UFP filter.............................................................................................................................................................................. F-45

10.3 Clean unit drive board (CUDB)............................................................................................................................................F-46

10.4 Exhaust fan/1 (FM1) ............................................................................................................................................................ F-46

10.5 Exhaust fan/2 (FM2) ............................................................................................................................................................ F-48

10.6 Exhaust fan/3 (FM3) ............................................................................................................................................................ F-49

G MECHANICAL ADJUSTMENT...................................................................................................... G-1

1. bizhub C4000i/C3300i ..............................................................................................................................................G-1

H UTILITY MODE ..............................................................................................................................H-1

1. Outline ......................................................................................................................................................................H-1

2. Accessibility ..............................................................................................................................................................H-2

3. Counter.....................................................................................................................................................................H-3

4. Utility.........................................................................................................................................................................H-4

4.1 Information.............................................................................................................................................................................. H-4

4.2 System Settings...................................................................................................................................................................... H-4

4.3 Printer Settings ....................................................................................................................................................................... H-5

4.4 Customize............................................................................................................................................................................... H-6

5. Language Selection..................................................................................................................................................H-7

6. Administrator ............................................................................................................................................................H-8

6.1 Outline .................................................................................................................................................................................... H-8

6.2 Maintenance ........................................................................................................................................................................... H-8

6.3 System Settings...................................................................................................................................................................... H-9

6.3.1 Machine Setting..............................................................................................................................................................H-9

6.3.2 Register Support Information..........................................................................................................................................H-9

6.3.3 Reset Settings ................................................................................................................................................................H-9

6.3.4 Standard Size Setting.....................................................................................................................................................H-9

6.3.5 Stamp Settings ...............................................................................................................................................................H-9

6.3.6 Blank Page Print Settings...............................................................................................................................................H-9

6.3.7 Job Priority Operation Settings.......................................................................................................................................H-9

6.3.8 System Connection Setting ............................................................................................................................................H-9

6.3.9 Set Paper Name by User..............................................................................................................................................H-10

6.3.10 List/Counter ................................................................................................................................................................H-10

6.3.11 Temporary Change Language....................................................................................................................................H-10

6.3.12 Main Menu Default (Basic Style) ................................................................................................................................H-10

6.3.13 Bypass Tray Overwrite Settings for Print PC..............................................................................................................H-10

6.3.14 Network Selection Settings.........................................................................................................................................H-10

6.3.15 Paper Size/Type Settings Screen Display..................................................................................................................H-10

6.3.16 Default Bypass Paper Type Setting............................................................................................................................H-11

6.3.17 Page Number Print Position .......................................................................................................................................H-11

6.4 Security................................................................................................................................................................................. H-11

6.5 User Auth/Account Track...................................................................................................................................................... H-12

6.6 Network................................................................................................................................................................................. H-14

6.7 Printer Settings ..................................................................................................................................................................... H-16

7. Expert Adjustment ..................................................................................................................................................H-17

8. Storage Management .............................................................................................................................................H-18

9. Device Information..................................................................................................................................................H-19

10. Remote Panel ...................................................................................................................................................... H-20

11. Card Authentication ............................................................................................................................................. H-21

12. Supplementary explanation of utility mode .......................................................................................................... H-22

12.1 MAINTENANCE ..................................................................................................................................................................H-22

12.1.1 License Settings .........................................................................................................................................................H-22

12.1.2 External Memory Backup ...........................................................................................................................................H-22

12.1.3 Remote Access Setting ..............................................................................................................................................H-23

12.2 Security................................................................................................................................................................................H-23

12.2.1 ProhibitFunctions........................................................................................................................................................H-23

12.2.2 Enhanced Security Mode ...........................................................................................................................................H-23

12.2.3 Driver Password Encryption Setting...........................................................................................................................H-26

12.2.4 Quick Security Setting ................................................................................................................................................H-26

12.3 User Authentication/Account Track .....................................................................................................................................H-27

12.3.1 Authentication Device Settings...................................................................................................................................H-27

12.4 Network ...............................................................................................................................................................................H-28

12.4.1 Remote Panel Settings...............................................................................................................................................H-28

12.4.2 Network I/F Configuration...........................................................................................................................................H-29

12.4.3 Wireless Network Setting ...........................................................................................................................................H-30

12.5 Machine Update Settings ....................................................................................................................................................H-31

12.5.1 Internet ISW Settings..................................................................................................................................................H-31

12.5.2 Machine Auto Update Settings...................................................................................................................................H-31

12.5.3 HTTP Proxy Settings..................................................................................................................................................H-34

12.6 Storage Management ..........................................................................................................................................................H-34

12.6.1 Debug Log Encryption Settings..................................................................................................................................H-34

I SERVICE MODE ............................................................................................................................. I-1

1. Advance checks ........................................................................................................................................................ I-1

2. Outline ....................................................................................................................................................................... I-2

3. SETUP WIZARD ....................................................................................................................................................... I-3

4. Time Zone/Date & Time Input mode ......................................................................................................................... I-4

5. Search ....................................................................................................................................................................... I-5

6. Machine ..................................................................................................................................................................... I-6

6.1 Fusing Temperature .................................................................................................................................................................I-6

6.2 Fusing Transport Speed ........................................................................................................................................................... I-6

6.3 Printer Area............................................................................................................................................................................... I-6

6.3.1 Leading Edge Adjustment ............................................................................................................................................... I-6

6.3.2 Printer Image Centering Side 1 ....................................................................................................................................... I-7

6.3.3 Leading Edge Adj. Side 2 (Duplex) ................................................................................................................................. I-7

6.3.4 Prt. Image Center. Side 2 (Dup) ...................................................................................................................................... I-7

6.3.5 Paper Feed Direction Adj. ............................................................................................................................................... I-8

6.3.6 Tray Printing Position: Tip ............................................................................................................................................... I-8

6.4 Color Registration Adjustment.................................................................................................................................................. I-8

6.5 Main Scanning Direction Zoom................................................................................................................................................. I-9

6.6 LD adjustment......................................................................................................................................................................... I-10

6.6.1 LD Light Width Adjustment ............................................................................................................................................ I-10

6.7 Lead Edge Erase Adjustment................................................................................................................................................. I-10

7. Imaging Process Adjustment................................................................................................................................... I-11

7.1 Stabilizer ................................................................................................................................................................................. I-11

7.2 Max Image Density Adj........................................................................................................................................................... I-11

7.3 Image Background Adj ...........................................................................................................................................................I-11

7.4 Paper Separation Adjustment................................................................................................................................................. I-11

7.5 TCR Level Setting................................................................................................................................................................... I-12

7.6 Transfer Voltage Fine Adj....................................................................................................................................................... I-12

7.6.1 Primary transfer adj. ...................................................................................................................................................... I-12

7.6.2 2nd Transfer Adj. ........................................................................................................................................................... I-12

7.7 Charging voltage adjustment.................................................................................................................................................. I-13

7.8 Thick Paper Density Adjustment............................................................................................................................................. I-13

7.9 Grad/Dev AC Bias V Selection ............................................................................................................................................... I-13

7.10 Manual Toner Add ................................................................................................................................................................ I-13

8. CS Remote .............................................................................................................................................................. I-14

8.1 Remote Care ..........................................................................................................................................................................I-14

8.1.1 Outline ........................................................................................................................................................................... I-14

8.1.2 Setting up ...................................................................................................................................................................... I-14

8.1.3 Setup confirmation......................................................................................................................................................... I-15

8.1.4 Calling the maintenance ................................................................................................................................................ I-15

8.1.5 Calling the center from the administrator....................................................................................................................... I-15

8.1.6 Checking the transmission log....................................................................................................................................... I-16

8.1.7 Maintenance/Default Settings........................................................................................................................................ I-16

8.1.8 Server Setting................................................................................................................................................................ I-19

8.1.9 Product Auth. Settings................................................................................................................................................... I-21

8.1.10 Import/Export Settings................................................................................................................................................. I-21

8.1.11 Auto Initial Dial Setting ................................................................................................................................................ I-21

8.2 Remote Analysis..................................................................................................................................................................... I-22

8.2.1 Outline ........................................................................................................................................................................... I-22

8.2.2 Function Setting............................................................................................................................................................. I-22

8.2.3 Send .............................................................................................................................................................................. I-23

8.2.4 History Output................................................................................................................................................................ I-23

8.2.5 CS Remote Analysis Error Code List ............................................................................................................................ I-23

9. System 1.................................................................................................................................................................. I-26

9.1 Marketing Area .......................................................................................................................................................................I-26

9.1.1 List of functions affected by marketing area setting ...................................................................................................... I-26

9.2 Serial Number.........................................................................................................................................................................I-27

9.3 Sleep ON/OFF Choice Setting................................................................................................................................................ I-27

9.4 Foolscap Size Setting............................................................................................................................................................. I-27

9.5 Install Date.............................................................................................................................................................................. I-27

9.6 Problem Unit Isolation Set. ..................................................................................................................................................... I-27

9.7 Warm-up ................................................................................................................................................................................. I-28

9.7.1 Change Warm Up Time................................................................................................................................................. I-28

9.8 Burn Prevention Settings........................................................................................................................................................ I-28

10. System 2 ................................................................................................................................................................I-29

10.1 Storage Installed Setting ...................................................................................................................................................... I-29

10.2 Consumable Life Reminder .................................................................................................................................................. I-29

10.3 Unit Change.......................................................................................................................................................................... I-29

10.3.1 Unit Change................................................................................................................................................................. I-29

10.3.2 Warning display........................................................................................................................................................... I-29

10.4 Software Switch Setting........................................................................................................................................................ I-30

10.4.1 SW No.012 .................................................................................................................................................................. I-30

10.4.2 SW No.033 .................................................................................................................................................................. I-30

10.4.3 SW No.049 .................................................................................................................................................................. I-30

10.4.4 SW No.051 .................................................................................................................................................................. I-31

10.4.5 SW No.069 .................................................................................................................................................................. I-31

10.4.6 SW No.070 .................................................................................................................................................................. I-31

10.4.7 SW No.072 .................................................................................................................................................................. I-31

10.4.8 SW No.135 .................................................................................................................................................................. I-31

10.4.9 SW No.143 .................................................................................................................................................................. I-31

10.4.10 SW No.145 .................................................................................................................................................................I-32

10.4.11 SW No.146 .................................................................................................................................................................I-32

10.4.12 SW No.147 .................................................................................................................................................................I-32

10.4.13 SW No.151 .................................................................................................................................................................I-32

10.4.14 SW No.152 .................................................................................................................................................................I-33

10.4.15 SW No.155 .................................................................................................................................................................I-33

10.4.16 SW No.157 .................................................................................................................................................................I-33

10.4.17 SW No.163 .................................................................................................................................................................I-33

10.4.18 SW No.188 .................................................................................................................................................................I-33

10.4.19 SW No.203 .................................................................................................................................................................I-33

10.4.20 SW No.206 .................................................................................................................................................................I-33

10.4.21 SW No.227 .................................................................................................................................................................I-33

10.4.22 SW No.230 .................................................................................................................................................................I-34

10.5 Data Capture ........................................................................................................................................................................ I-34

10.6 Image Stabilization Setting ................................................................................................................................................... I-35

10.7 User Paper Settings ............................................................................................................................................................. I-36

10.8 Coverage Rate Screen ......................................................................................................................................................... I-36

10.9 JAM Code Display Setting.................................................................................................................................................... I-36

10.10 Import Config. Data ............................................................................................................................................................ I-36

10.10.1 BootUp Screen ...........................................................................................................................................................I-36

10.10.2 Machine Image...........................................................................................................................................................I-37

10.10.3 Custom Auth. Setting .................................................................................................................................................I-37

10.11 Install Data.......................................................................................................................................................................... I-38

10.12 Local Interface Kit Setting................................................................................................................................................... I-38

10.13 Display Eco Index............................................................................................................................................................... I-38

10.14 Internal Error. Auto Cancel ................................................................................................................................................. I-38

10.15 Acquiring Settings............................................................................................................................................................... I-38

10.16 Driver Install........................................................................................................................................................................ I-39

10.17 Application Change Setting ................................................................................................................................................ I-39

10.18 Custom Pattern................................................................................................................................................................... I-39

10.19 Maintenance Mode ............................................................................................................................................................. I-40

10.20 Smart Fusing Control.......................................................................................................................................................... I-40

10.21 Cleaning Unit Setting.......................................................................................................................................................... I-40

10.22 Fuser roll deform ................................................................................................................................................................ I-40

11. Counter ..................................................................................................................................................................I-42

11.1 Outline .................................................................................................................................................................................. I-42

11.2 Life........................................................................................................................................................................................ I-42

11.3 Service Call .......................................................................................................................................................................... I-43

11.4 Section Service Call ............................................................................................................................................................. I-43

11.5 Warning ................................................................................................................................................................................ I-43

vii

11.6 Maintenance ......................................................................................................................................................................... I-43

11.7 Service Total......................................................................................................................................................................... I-43

11.8 Service Call History (Data) ................................................................................................................................................... I-44

11.9 Paper Jam History ................................................................................................................................................................ I-44

11.10 Jam..................................................................................................................................................................................... I-44

11.11 Section JAM ....................................................................................................................................................................... I-44

11.12 Instantaneous Power Failure.............................................................................................................................................. I-44

11.13 Detail code history .............................................................................................................................................................. I-44

12. List Output..............................................................................................................................................................I-45

12.1 Individual list print output ...................................................................................................................................................... I-45

13. State Confirmation .................................................................................................................................................I-46

13.1 Sensor Check ....................................................................................................................................................................... I-46

13.1.1 bizhub C4000i/C3300i ................................................................................................................................................. I-46

13.2 Table Number....................................................................................................................................................................... I-46

13.3 Level History 1...................................................................................................................................................................... I-47

13.4 Level History 2...................................................................................................................................................................... I-47

13.5 Memory/Storage Status........................................................................................................................................................ I-47

13.6 Color Regist.......................................................................................................................................................................... I-47

13.7 Load Check .......................................................................................................................................................................... I-47

13.7.1 Load check list............................................................................................................................................................. I-48

13.8 Adjustment Data List ............................................................................................................................................................ I-48

13.9 Self-diag. (Full/Individual) ..................................................................................................................................................... I-49

13.9.1 Overview of self-diagnostic function ............................................................................................................................ I-49

13.9.2 Self-diag. (Full) ............................................................................................................................................................ I-49

13.9.3 Self-diag. (Individual)................................................................................................................................................... I-51

14. Test Mode ..............................................................................................................................................................I-53

14.1 Test Pattern .......................................................................................................................................................................... I-53

15. Network Settings....................................................................................................................................................I-54

15.1 2nd Network Setting ............................................................................................................................................................. I-54

15.2 Remote Service Setting........................................................................................................................................................ I-54

15.2.1 Function Setting........................................................................................................................................................... I-54

15.2.2 Proxy Server Setting.................................................................................................................................................... I-54

15.2.3 Maintenance Setting.................................................................................................................................................... I-55

15.2.4 XMPP Settings ............................................................................................................................................................ I-55

15.2.5 Always Connection Setting.......................................................................................................................................... I-55

15.3 Port Settings ......................................................................................................................................................................... I-56

15.4 MTU Param. set. .................................................................................................................................................................. I-56

16. Machine Update Setting.........................................................................................................................................I-57

16.1 Internet ISW.......................................................................................................................................................................... I-57

16.1.1 Internet ISW Set .......................................................................................................................................................... I-57

16.1.2 HTTP Setting ............................................................................................................................................................... I-57

16.1.3 FTP Settings................................................................................................................................................................ I-57

16.1.4 Forwarding Access Setting.......................................................................................................................................... I-57

16.1.5 Download..................................................................................................................................................................... I-57

16.1.6 Update Start Time Settings ......................................................................................................................................... I-58

16.2 Machine Auto Update Settings ............................................................................................................................................. I-58

16.2.1 Auto Update setting ..................................................................................................................................................... I-58

16.2.2 Relay server setting..................................................................................................................................................... I-63

16.2.3 Transmission log Update............................................................................................................................................. I-64

16.2.4 Transmission Server Log............................................................................................................................................. I-65

16.2.5 Update Log Display ..................................................................................................................................................... I-65

16.2.6 Relay Server Log Confirmation ................................................................................................................................... I-65

16.2.7 Manually Update.......................................................................................................................................................... I-66

16.2.8 Machine Import setting ................................................................................................................................................ I-66

16.2.9 Machine Export setting ................................................................................................................................................ I-66

16.2.10 Machine Update Password ........................................................................................................................................I-67

16.3 Firmware Update Parameters .............................................................................................................................................. I-67

16.4 Copy Network Settings ......................................................................................................................................................... I-67

16.4.1 Outline ......................................................................................................................................................................... I-67

16.4.2 Environmental preparations......................................................................................................................................... I-68

16.4.3 Deliver/setting procedure............................................................................................................................................. I-68

J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS ................................................ J-1

1. BILLING SETTING ....................................................................................................................................................J-1

1.1 Outline ..................................................................................................................................................................................... J-1

viii

1.2 Counter Setting........................................................................................................................................................................ J-1

1.2.1 Total Counter Mode........................................................................................................................................................ J-1

1.2.2 Large Size Counter Mode_A4 ........................................................................................................................................ J-1

1.2.3 Count by the combination of each setting ...................................................................................................................... J-2

1.3 Management Function Choice................................................................................................................................................. J-2

1.3.1 Vendor 2 ......................................................................................................................................................................... J-2

1.4 Authentication Device 2........................................................................................................................................................... J-2

1.4.1 Installation procedures of authentication unit ................................................................................................................. J-2

1.5 Coverage Rate Clear............................................................................................................................................................... J-4

1.6 License Management .............................................................................................................................................................. J-4

1.6.1 Activation ........................................................................................................................................................................ J-4

1.6.2 Deactivation.................................................................................................................................................................... J-8

1.6.3 Repair ........................................................................................................................................................................... J-11

1.6.4 Initialize......................................................................................................................................................................... J-15

1.6.5 Request Code............................................................................................................................................................... J-16

1.6.6 List ................................................................................................................................................................................ J-16

1.6.7 Function List ................................................................................................................................................................. J-16

1.7 Manage OpenAPI Authentication .......................................................................................................................................... J-16

1.8 WebDAV Server Setting ........................................................................................................................................................ J-16

2. ENHANCED SECURITY .........................................................................................................................................J-17

2.1 Outline ................................................................................................................................................................................... J-17

2.2 CE Password ......................................................................................................................................................................... J-17

2.3 Administrator Password......................................................................................................................................................... J-17

2.4 Administrator Feature Level................................................................................................................................................... J-17

2.5 CE Authentication.................................................................................................................................................................. J-17

2.6 Life Stop Setting .................................................................................................................................................................... J-18

2.7 Memory Data Backup ............................................................................................................................................................ J-18

2.8 operation Ban release time.................................................................................................................................................... J-18

2.9 Administrator unlocking ......................................................................................................................................................... J-18

2.10 Engine FW DipSW............................................................................................................................................................... J-19

2.10.1 Details of Each Function..............................................................................................................................................J-20

2.11 Storage Data Backup .......................................................................................................................................................... J-24

2.12 Data Backup ........................................................................................................................................................................ J-25

2.12.1 Client Function.............................................................................................................................................................J-25

2.12.2 Server Function ...........................................................................................................................................................J-28

2.13 Customer Type .................................................................................................................................................................... J-28

2.14 FWCert. Settings ................................................................................................................................................................. J-28

3. DEBUG SETTINGS.................................................................................................................................................J-29

3.1 Outline ................................................................................................................................................................................... J-29

3.2 TX Debug Log Settings.......................................................................................................................................................... J-29

3.3 Remote Log Retrieval............................................................................................................................................................ J-30

3.4 Remote Log Server Settings.................................................................................................................................................. J-30

3.5 Enable Core Dump ................................................................................................................................................................ J-31

3.6 USB Password....................................................................................................................................................................... J-31

3.7 Other...................................................................................................................................................................................... J-31

3.7.1 Screen Capture ............................................................................................................................................................ J-31

3.7.2 Panel Operation Playback ............................................................................................................................................ J-32

K FIRMWARE ....................................................................................................................................K-1

1. Overview...................................................................................................................................................................K-1

2. USB memory ............................................................................................................................................................K-2

2.1 Preparation ..............................................................................................................................................................................K-2

2.2 Rewriting of Firmware..............................................................................................................................................................K-2

2.3 Action when data transfer fails.................................................................................................................................................K-4

3. Internet ISW.............................................................................................................................................................. K-5

3.1 Service environment................................................................................................................................................................K-5

3.2 Preparation ..............................................................................................................................................................................K-5

3.2.1 Making the firmware data ...............................................................................................................................................K-5

3.2.2 Internet ISW Set .............................................................................................................................................................K-5

3.3 Rewriting of Firmware..............................................................................................................................................................K-5

4. Auto Update setting ..................................................................................................................................................K-7

4.1 Service environment................................................................................................................................................................K-7

4.2 Preparation ..............................................................................................................................................................................K-7

4.3 Rewriting of Firmware..............................................................................................................................................................K-7

5. How to install the i-Option data................................................................................................................................. K-8

5.1 Available function for i-Option..................................................................................................................................................K-8

6. Creating back up files when updating firmware........................................................................................................K-9

L TROUBLESHOOTING ................................................................................................................... L-1

1. JAM CODE ............................................................................................................................................................... L-1

1.1 JAM display .............................................................................................................................................................................L-1

1.2 Initial check items ....................................................................................................................................................................L-2

1.3 List of the JAM code ................................................................................................................................................................L-3

1.4 JAM that do not display the JAM code ....................................................................................................................................L-3

1.5 1#-##........................................................................................................................................................................................ L-4

1.5.1 10-01, 10-02, 10-40 ........................................................................................................................................................ L-4

1.5.2 11-01, 11-02, 11-40 ........................................................................................................................................................ L-5

1.5.3 12-01, 12-40 ................................................................................................................................................................... L-5

1.5.4 13-01, 13-40 ................................................................................................................................................................... L-6

1.6 2#-##........................................................................................................................................................................................ L-6

1.6.1 20-02, 20-10, 20-11, 20-12, 20-21, 20-26 ...................................................................................................................... L-6

1.7 3#-##........................................................................................................................................................................................ L-7

1.7.1 30-01, 30-03 ................................................................................................................................................................... L-7

1.7.2 32-05, 32-06, 32-31 ........................................................................................................................................................ L-8

1.8 9#-##........................................................................................................................................................................................ L-8

1.8.1 92-01, 92-02, 92-03, 92-04............................................................................................................................................. L-8

1.8.2 93-03 .............................................................................................................................................................................. L-9

1.8.3 99-01 ............................................................................................................................................................................ L-10

1.8.4 99-02 ............................................................................................................................................................................ L-10

1.8.5 99-03 ............................................................................................................................................................................ L-10

1.8.6 99-04 ............................................................................................................................................................................ L-11

1.8.7 99-05 ............................................................................................................................................................................ L-11

1.8.8 99-06 ............................................................................................................................................................................ L-11

1.8.9 99-07 ............................................................................................................................................................................ L-11

1.9 Sensor layout......................................................................................................................................................................... L-12

1.9.1 bizhub C4000i/C3300i .................................................................................................................................................. L-12

2. MALFUNCTION CODE .......................................................................................................................................... L-13

2.1 Display procedure.................................................................................................................................................................. L-13

2.2 List of the malfunction code................................................................................................................................................... L-13

2.3 P-5 .........................................................................................................................................................................................L-13

2.4 P-6, P-7, P-8, P-9 ..................................................................................................................................................................L-14

2.5 P-21 .......................................................................................................................................................................................L-14

2.6 P-22 .......................................................................................................................................................................................L-14

2.7 P-33 .......................................................................................................................................................................................L-15

3. TROUBLE CODE ................................................................................................................................................... L-16

3.1 Overview of trouble code....................................................................................................................................................... L-16

3.2 Overview of troubleshooting procedure................................................................................................................................. L-16

3.2.1 Troubleshooting procedure........................................................................................................................................... L-17

3.3 Trouble resetting procedure................................................................................................................................................... L-17

3.3.1 Trouble resetting procedure by Trouble Reset key ...................................................................................................... L-17

3.3.2 Trouble resetting procedure by the auto cancel function.............................................................................................. L-17

3.3.3 Trouble resetting procedure by remote operation ........................................................................................................ L-17

3.4 Trouble isolation function....................................................................................................................................................... L-18

3.5 List of the trouble code ..........................................................................................................................................................L-19

3.6 C0### ....................................................................................................................................................................................L-22

3.6.1 C0103 ........................................................................................................................................................................... L-22

3.6.2 C0104 ........................................................................................................................................................................... L-23

3.6.3 C0202 ........................................................................................................................................................................... L-23

3.6.4 C0204 ........................................................................................................................................................................... L-24

3.6.5 C0206 ........................................................................................................................................................................... L-24

3.7 C2### ....................................................................................................................................................................................L-25

3.7.1 C2152, C2153, C2154, C2155, C2156......................................................................................................................... L-25

3.7.2 C2253, C2254 .............................................................................................................................................................. L-25

3.7.3 C2350 ........................................................................................................................................................................... L-26

3.7.4 C2411, C2412, C2413, C2414 ..................................................................................................................................... L-26

3.7.5 C2551, C2553, C2555, C2557 ..................................................................................................................................... L-26

3.7.6 C2552, C2554, C2556, C2558 ..................................................................................................................................... L-27

3.7.7 C2559, C255A, C255B, C255C.................................................................................................................................... L-27

3.7.8 C2561, C2562, C2563, C2564 ..................................................................................................................................... L-27

3.7.9 C2650 ........................................................................................................................................................................... L-28

3.7.10 C2A21, C2A22, C2A23, C2A24.................................................................................................................................. L-28

3.8 C3### ....................................................................................................................................................................................L-29

3.8.1 C3201, C3202 .............................................................................................................................................................. L-29

3.8.2 C3425 ........................................................................................................................................................................... L-29

3.8.3 C3722, C3725, C3726.................................................................................................................................................. L-29

3.8.4 C3731 ........................................................................................................................................................................... L-30

3.8.5 C3825, C3826 .............................................................................................................................................................. L-30

3.8.6 C3922, C3925, C3926.................................................................................................................................................. L-31

3.8.7 C392B........................................................................................................................................................................... L-31

3.9 C4### ....................................................................................................................................................................................L-32

3.9.1 C4091 ........................................................................................................................................................................... L-32

3.9.2 C40A2, C40A3, C40A4, C40A5, C40A6, C40C3, C40C5 ............................................................................................ L-32

3.9.3 C4101 ........................................................................................................................................................................... L-32

3.9.4 C4501 ........................................................................................................................................................................... L-32

3.10 C5### .................................................................................................................................................................................. L-33

3.10.1 C5102, C5103 ............................................................................................................................................................ L-33

3.10.2 C5357 ......................................................................................................................................................................... L-33

3.10.3 C5360 ......................................................................................................................................................................... L-33

3.10.4 C5372 ......................................................................................................................................................................... L-34

3.10.5 C5501 ......................................................................................................................................................................... L-34

3.10.6 C5601 ......................................................................................................................................................................... L-35

3.10.7 C5605, C5606 ............................................................................................................................................................ L-35

3.10.8 C5610 ......................................................................................................................................................................... L-35

3.10.9 C5620 ......................................................................................................................................................................... L-35

3.10.10 C5701........................................................................................................................................................................L-36

3.11 C7### .................................................................................................................................................................................. L-36

3.11.1 C7111 ......................................................................................................................................................................... L-36

3.11.2 C7131 ......................................................................................................................................................................... L-36

3.11.3 C7133 ......................................................................................................................................................................... L-37

3.11.4 C7201 ......................................................................................................................................................................... L-37

3.11.5 C7206 ......................................................................................................................................................................... L-37

3.11.6 C720A......................................................................................................................................................................... L-37

3.11.7 C720B......................................................................................................................................................................... L-38

3.11.8 C720D ........................................................................................................................................................................ L-38

3.11.9 C720E......................................................................................................................................................................... L-38

3.11.10 C720F........................................................................................................................................................................L-38

3.11.11 C7243........................................................................................................................................................................L-39

3.11.12 C7311........................................................................................................................................................................L-39

3.11.13 C7312........................................................................................................................................................................L-39

3.11.14 C7502........................................................................................................................................................................L-39

3.11.15 C7601........................................................................................................................................................................L-40

3.11.16 C7602........................................................................................................................................................................L-40

3.11.17 C7604........................................................................................................................................................................L-40

3.11.18 C7605........................................................................................................................................................................L-41

3.11.19 C7607........................................................................................................................................................................L-41

3.11.20 C760A .......................................................................................................................................................................L-42

3.11.21 C760F........................................................................................................................................................................L-42

3.11.22 C7613........................................................................................................................................................................L-42

3.11.23 C7615........................................................................................................................................................................L-42

3.11.24 C7616........................................................................................................................................................................L-43

3.11.25 C7631........................................................................................................................................................................L-43

3.11.26 C7632........................................................................................................................................................................L-43

3.11.27 C7633........................................................................................................................................................................L-43

3.12 CA###.................................................................................................................................................................................. L-44

3.12.1 CA051, CA052, CA053............................................................................................................................................... L-44

3.13 CC### ................................................................................................................................................................................. L-44

3.13.1 CC002 ........................................................................................................................................................................ L-44

3.13.2 CC151 ........................................................................................................................................................................ L-44

3.13.3 CC163 ........................................................................................................................................................................ L-45

3.13.4 CC164 ........................................................................................................................................................................ L-45

3.13.5 CC170, CC171, CC172, CC173, CC174, CC180, CC181, CC182, CC183, CC184, CC185, CC186 ....................... L-45

3.13.6 CC190 ........................................................................................................................................................................ L-46

3.13.7 CC191 ........................................................................................................................................................................ L-46

3.13.8 CC211 ........................................................................................................................................................................ L-46

3.13.9 CC212 ........................................................................................................................................................................ L-46

3.13.10 CC213 .......................................................................................................................................................................L-47

3.13.11 CC214 .......................................................................................................................................................................L-47

3.13.12 CC216 .......................................................................................................................................................................L-47

3.13.13 CC301 .......................................................................................................................................................................L-48

3.13.14 CC302 .......................................................................................................................................................................L-48

3.13.15 CCC00.......................................................................................................................................................................L-48

3.14 CD### ................................................................................................................................................................................. L-48

3.14.1 CD002 ........................................................................................................................................................................ L-48

3.14.2 CD004, CD00F ........................................................................................................................................................... L-49

3.14.3 CD010 ........................................................................................................................................................................ L-49

3.14.4 CD011 ........................................................................................................................................................................ L-49

3.14.5 CD012 ........................................................................................................................................................................ L-49

3.14.6 CD030 ........................................................................................................................................................................ L-50

3.14.7 CD041, CD042, CD043, CD044, CD045, CD046 ...................................................................................................... L-50

3.14.8 CD047, CD048, CD049, CD04A, CD04B................................................................................................................... L-50

3.14.9 CD050 ........................................................................................................................................................................ L-50

3.14.10 CD110 .......................................................................................................................................................................L-50

3.14.11 CD201, CD202, CD203.............................................................................................................................................L-51

3.14.12 CD211, CD212 ..........................................................................................................................................................L-51

3.14.13 CD241, CD242 ..........................................................................................................................................................L-51

3.14.14 CD261 .......................................................................................................................................................................L-51

3.14.15 CD262 .......................................................................................................................................................................L-52

3.14.16 CD3## .......................................................................................................................................................................L-52

3.14.17 CD38E.......................................................................................................................................................................L-52

3.14.18 CD390 .......................................................................................................................................................................L-53

3.14.19 CD391 .......................................................................................................................................................................L-53

3.14.20 CD392 .......................................................................................................................................................................L-53

3.14.21 CD3B1, CD3B3, CD3B4, CD3B5 ..............................................................................................................................L-53

3.14.22 CD3C0.......................................................................................................................................................................L-54

3.14.23 CD401, CD402, CD403, CD404, CD405, CD406, CD407, CD411, CD412, CD413 ................................................L-54

3.14.24 CD701, CD702, CD703.............................................................................................................................................L-54

3.14.25 CD705, CD706 ..........................................................................................................................................................L-55

3.14.26 CDC##.......................................................................................................................................................................L-55

3.15 CE###.................................................................................................................................................................................. L-55

3.15.1 CE001, CE003, CE004, CE005, CE006, CE007, CE009, CE011.............................................................................. L-55

3.15.2 CE002......................................................................................................................................................................... L-55

3.15.3 CE101......................................................................................................................................................................... L-56

3.15.4 CE201......................................................................................................................................................................... L-56

3.15.5 CE202......................................................................................................................................................................... L-56

3.15.6 CE203......................................................................................................................................................................... L-56

3.15.7 CE301, CE302, CE303, CE304, CE305..................................................................................................................... L-57

3.15.8 CED01 ........................................................................................................................................................................ L-57

3.15.9 CEEE1, CEEE3 .......................................................................................................................................................... L-57

3.16 CF### (Abort code) ............................................................................................................................................................. L-57

3.16.1 CFA1# ........................................................................................................................................................................ L-58

3.16.2 CFB0# - CFB3# .......................................................................................................................................................... L-58

3.16.3 CFBC# - CFC2# ......................................................................................................................................................... L-58

3.16.4 CFD7# - CFDA# ......................................................................................................................................................... L-58

3.16.5 CFE3# - CFE6# .......................................................................................................................................................... L-59

3.16.6 CFEF# - CFF2# .......................................................................................................................................................... L-59

4. TROUBLESHOOTING USING SELF-DIAG. (FULL).............................................................................................. L-60

4.1 Overview of Self-diag. (Full) function..................................................................................................................................... L-60

4.2 Self-diag. (Full) Procedure..................................................................................................................................................... L-60

4.2.1 Auto Execution of Self-diag. (Full) ................................................................................................................................ L-60

4.2.2 Error code resetting procedures ................................................................................................................................... L-60

4.3 Error Code List....................................................................................................................................................................... L-61

4.4 E2-1 .......................................................................................................................................................................................L-61

4.5 E2-2 .......................................................................................................................................................................................L-61

4.6 E2-3 .......................................................................................................................................................................................L-62

4.7 E2-4 .......................................................................................................................................................................................L-62

4.8 E2-5 .......................................................................................................................................................................................L-62

4.9 E3-3 .......................................................................................................................................................................................L-62

4.10 E4-1, E4-2 ........................................................................................................................................................................... L-63

4.11 E5-1 ..................................................................................................................................................................................... L-63

4.12 E5-2 ..................................................................................................................................................................................... L-63

4.13 E5-3 ..................................................................................................................................................................................... L-63

4.14 E5-4 ..................................................................................................................................................................................... L-64

4.15 E5-5 ..................................................................................................................................................................................... L-64

4.16 E5-11 ................................................................................................................................................................................... L-64

4.17 E5-12 ................................................................................................................................................................................... L-64

xii

4.18 E12-1, E12-2 ....................................................................................................................................................................... L-65

5. TROUBLESHOOTING WHEN NG IS DISPLAYED ON THE SELF-DIAG. (INDIVIDUAL) .................................... L-66

5.1 Various USB Check ............................................................................................................................................................... L-66

5.1.1 Troubleshooting when NG is displayed for Keyboard .................................................................................................. L-66

5.1.2 Troubleshooting when NG is displayed for USB Memory ............................................................................................ L-66

5.2 CPU board check................................................................................................................................................................... L-66

5.2.1 Troubleshooting when NG is displayed for Ping Test .................................................................................................. L-66

6. ERROR CODE FOR THE INTERNET ISW............................................................................................................ L-67

6.1 Error code list for the Internet ISW ........................................................................................................................................L-67

6.2 0x0# ....................................................................................................................................................................................... L-67

6.3 0x1# ....................................................................................................................................................................................... L-68

6.4 0x2# ....................................................................................................................................................................................... L-68

7. CS Remote Care ERROR CODE........................................................................................................................... L-69

7.1 Troubleshooting for CS Remote Care ...................................................................................................................................L-69

7.2 CS Remote Care Operation under Enhanced Security Mode ............................................................................................... L-69

7.3 List of the CS Remote Care error code .................................................................................................................................L-69

7.3.1 When connecting by modem ........................................................................................................................................ L-69

7.3.2 When connecting by e-mails ........................................................................................................................................ L-70

7.3.3 When connecting by http .............................................................................................................................................. L-72

8. CS Remote Analysis ERROR CODE ..................................................................................................................... L-75

8.1 When connecting by SOAP ................................................................................................................................................... L-75

8.1.1 1###.............................................................................................................................................................................. L-75

8.1.2 2###.............................................................................................................................................................................. L-75

8.1.3 3###.............................................................................................................................................................................. L-76

8.1.4 4###.............................................................................................................................................................................. L-76

8.2 When connecting by http .......................................................................................................................................................L-76

8.2.1 0###.............................................................................................................................................................................. L-76

8.2.2 1###.............................................................................................................................................................................. L-76

8.2.3 2###.............................................................................................................................................................................. L-76

8.2.4 3###.............................................................................................................................................................................. L-77

8.2.5 4###.............................................................................................................................................................................. L-77

8.2.6 5###.............................................................................................................................................................................. L-77

8.2.7 6###.............................................................................................................................................................................. L-77

8.2.8 7###.............................................................................................................................................................................. L-77

9. PANEL BLACKOUT TROUBLE (BOOT DIAGNOSIS FUNCTION) ....................................................................... L-78

9.1 Boot diagnosis function.......................................................................................................................................................... L-78

9.1.1 Boot diagnosis sequence ............................................................................................................................................. L-79

9.1.2 Manual boot diagnosis procedure ................................................................................................................................ L-79

9.1.3 Boot diagnosis result list............................................................................................................................................... L-79

9.1.4 How to reset the boot diagnosis result ......................................................................................................................... L-79

10. TROUBLES THAT DO NOT DISPLAY THE TROUBLE CODE ...........................................................................L-80

10.1 Machine is not energized at all (DCPS operation check) .................................................................................................... L-80

10.2 Fusing heaters do not operate............................................................................................................................................. L-80

10.3 Power is not supplied to option............................................................................................................................................ L-80

10.3.1 PF-P20/PF-P21 .......................................................................................................................................................... L-80

11. OTHER TROUBLE ...............................................................................................................................................L-82

11.1 Firmware error warning ....................................................................................................................................................... L-82

11.2 Storage lock password error warning .................................................................................................................................. L-82

12. IMAGE QUALITY PROBLEM ...............................................................................................................................L-83

12.1 How to read element data ................................................................................................................................................... L-83

12.1.1 Table Number............................................................................................................................................................. L-83

12.1.2 Level History 1............................................................................................................................................................ L-84

12.1.3 Level History 2............................................................................................................................................................ L-85

12.2 Troubleshooting procedure overview .................................................................................................................................. L-85

12.2.1 Test pattern printing.................................................................................................................................................... L-85

12.3 Corrective action procedure ................................................................................................................................................ L-86

12.3.1 Skewed image/Image deviation.................................................................................................................................. L-86

12.3.2 White line 1, White band 1, Color line 1, Color band 1............................................................................................... L-87

12.3.3 White line 2, White band 2, Color line 2, Color band 2............................................................................................... L-88

12.3.4 Uneven density 1........................................................................................................................................................ L-90

12.3.5 Uneven density 2........................................................................................................................................................ L-91

12.3.6 Faint image, low image density (ID lowering)............................................................................................................. L-92

12.3.7 Gradation reproduction failure .................................................................................................................................... L-94

12.3.8 Color reproducibility error ........................................................................................................................................... L-95

xiii

12.3.9 Incorrect color image registration ............................................................................................................................... L-95

12.3.10 Foggy background.....................................................................................................................................................L-96

12.3.11 Void areas, White spots ............................................................................................................................................L-98

12.3.12 Color spot ..................................................................................................................................................................L-99

12.3.13 Blurred image ..........................................................................................................................................................L-100

12.3.14 Back marking...........................................................................................................................................................L-101

12.3.15 Blank copy, Black copy ...........................................................................................................................................L-101

12.3.16 Uneven pitch ...........................................................................................................................................................L-102

12.3.17 Uneven gloss, Rough gloss.....................................................................................................................................L-103

12.3.18 Poor fusing performance, Offset .............................................................................................................................L-104

12.3.19 Brush effect, Image bleeding...................................................................................................................................L-105

12.3.20 Blurred fine lines......................................................................................................................................................L-105

12.3.21 Moire .......................................................................................................................................................................L-106

13. IC PROTECTOR.................................................................................................................................................L-108

13.1 Outline ............................................................................................................................................................................... L-108

13.2 IC protector list .................................................................................................................................................................. L-108

13.2.1 bizhub C4000i/C3300i .............................................................................................................................................. L-108

13.2.2 PF-P20/PF-P21 ........................................................................................................................................................ L-109

M PARTS/CONNECTOR LAYOUT DRAWING................................................................................. M-1

1. PARTS LAYOUT DRAWING................................................................................................................................... M-1

1.1 bizhub C4000i/C3300i ............................................................................................................................................................M-1

1.1.1 Front side section .......................................................................................................................................................... M-1

1.1.2 Back side ....................................................................................................................................................................... M-2

1.1.3 Left side ......................................................................................................................................................................... M-3

1.1.4 Right side....................................................................................................................................................................... M-4

1.1.5 Manual bypass tray ....................................................................................................................................................... M-4

1.1.6 Tray 1 ............................................................................................................................................................................ M-5

1.1.7 Fusing/paper exit section............................................................................................................................................... M-5

1.1.8 Duplex Section .............................................................................................................................................................. M-6

1.2 PF-P20/PF-P21 ......................................................................................................................................................................M-6

1.3 CU-202 ...................................................................................................................................................................................M-7

2. CONNECTOR LAYOUT DRAWING........................................................................................................................ M-8

2.1 BOARD CONNECTOR LAYOUT DRAWING ......................................................................................................................... M-8

2.1.1 bizhub C4000i/C3300i ................................................................................................................................................... M-8

2.1.2 PF-P20/PF-P21 ........................................................................................................................................................... M-10

2.1.3 EK-P08 ........................................................................................................................................................................ M-10

2.1.4 EK-P09 ........................................................................................................................................................................ M-11

2.1.5 EK-P10 ........................................................................................................................................................................ M-11

2.1.6 CU-202 ........................................................................................................................................................................ M-11

2.2 RELAY CONNECTOR LAYOUT DRAWING ........................................................................................................................ M-11

2.2.1 bizhub C4000i/C3300i ................................................................................................................................................. M-11

N TIMING CHART..............................................................................................................................N-1

1. bizhub C368/C308/C258 ..........................................................................................................................................N-1

1.1 Timing chart when the main power switch is turned ON......................................................................................................... N-1

O WIRING DIAGRAM ....................................................................................................................... O-1

1. bizhub C4000i/C3300i ..............................................................................................................................................O-1

1.1 Main body ............................................................................................................................................................................... O-1

P THEORY OF OPERATION ............................................................................................................P-1

1. bizhub C4000i/C3300i ..............................................................................................................................................P-1

1.1 INTERFACE SECTION ...........................................................................................................................................................P-1

1.1.1 Front side / Right side.....................................................................................................................................................P-1

1.1.2 Rear side / left side.........................................................................................................................................................P-1

1.2 TONER SUPPLY SECTION ....................................................................................................................................................P-2

1.2.1 Configuration ..................................................................................................................................................................P-2

1.2.2 Drive ...............................................................................................................................................................................P-2

1.2.3 Operation........................................................................................................................................................................P-2

1.3 WRITE SECTION ....................................................................................................................................................................P-6

1.3.1 Configuration ..................................................................................................................................................................P-6

1.3.2 Operation........................................................................................................................................................................P-6

1.4 IMAGING UNIT......................................................................................................................................................................P-10

1.4.1 Imaging unit (overall configuration) ..............................................................................................................................P-10

xiv

1.4.2 Imaging unit (charge corona)........................................................................................................................................P-12

1.4.3 Imaging unit (photoconductor)......................................................................................................................................P-14

1.4.4 Imaging unit (developing) .............................................................................................................................................P-17

1.5 1ST TRANSFER SECTION...................................................................................................................................................P-20

1.5.1 Configuration ................................................................................................................................................................P-20

1.5.2 Drive .............................................................................................................................................................................P-21

1.5.3 Operation......................................................................................................................................................................P-21

1.6 2ND TRANSFER SECTION ..................................................................................................................................................P-26

1.6.1 Configuration ................................................................................................................................................................P-26

1.6.2 Drive .............................................................................................................................................................................P-26

1.6.3 Operation......................................................................................................................................................................P-26

1.7 TONER COLLECTING SECTION .........................................................................................................................................P-28

1.7.1 Configuration ................................................................................................................................................................P-28

1.7.2 Drive .............................................................................................................................................................................P-28

1.7.3 Operation......................................................................................................................................................................P-29

1.8 PAPER FEED SECTION (Manual bypass tray) ....................................................................................................................P-32

1.8.1 Configuration ................................................................................................................................................................P-32

1.8.2 Drive .............................................................................................................................................................................P-32

1.8.3 Operation......................................................................................................................................................................P-32

1.9 PAPER FEED SECTION (Tray 1) .........................................................................................................................................P-34

1.9.1 Configuration ................................................................................................................................................................P-34

1.9.2 Drive .............................................................................................................................................................................P-34

1.9.3 Operation......................................................................................................................................................................P-34

1.10 REGISTRATION SECTION.................................................................................................................................................P-38

1.10.1 Configuration .............................................................................................................................................................. P-38

1.10.2 Drive ...........................................................................................................................................................................P-39

1.10.3 Operation....................................................................................................................................................................P-39

1.11 FUSING SECTION ..............................................................................................................................................................P-40

1.11.1 Configuration .............................................................................................................................................................. P-40

1.11.2 Drive ...........................................................................................................................................................................P-41

1.11.3 Operation....................................................................................................................................................................P-41

1.12 DUPLEX SECTION .............................................................................................................................................................P-46

1.12.1 Configuration .............................................................................................................................................................. P-46

1.12.2 Drive ...........................................................................................................................................................................P-47

1.12.3 Operation....................................................................................................................................................................P-47

1.13 PAPER EXIT / REVERSE SECTION ..................................................................................................................................P-50

1.13.1 Configuration .............................................................................................................................................................. P-50

1.13.2 Drive ...........................................................................................................................................................................P-51

1.13.3 Operation....................................................................................................................................................................P-51

1.14 IMAGE STABILIZATION CONTROL...................................................................................................................................P-54

1.14.1 Overview.....................................................................................................................................................................P-54

1.14.2 Description of control..................................................................................................................................................P-54

1.14.3 Control contents .........................................................................................................................................................P-55

1.15 POWER SUPPLY SECTION...............................................................................................................................................P-58

1.15.1 Main power switch ......................................................................................................................................................P-58

1.15.2 Power key...................................................................................................................................................................P-60

1.16 FAN CONTROL...................................................................................................................................................................P-61

1.16.1 Configuration .............................................................................................................................................................. P-61

1.16.2 Operation....................................................................................................................................................................P-62

1.17 COUNTER CONTROL ........................................................................................................................................................P-62

1.17.1 Configuration .............................................................................................................................................................. P-62

1.17.2 Operation....................................................................................................................................................................P-62

1.18 INDICATOR FUNCTION .....................................................................................................................................................P-62

1.18.1 Configuration .............................................................................................................................................................. P-62

1.18.2 Control ........................................................................................................................................................................ P-63

2. PF-P20/PF-P21 ......................................................................................................................................................P-64

2.1 Configuration .........................................................................................................................................................................P-64

2.2 Drive ......................................................................................................................................................................................P-64

2.3 Operation...............................................................................................................................................................................P-64

2.3.1 Up/down control............................................................................................................................................................P-64

2.3.2 Pick-up roller retract mechanism ..................................................................................................................................P-66

2.3.3 Separation roller retract mechanism.............................................................................................................................P-66

2.3.4 Paper feed control ........................................................................................................................................................P-66

2.3.5 Paper guide plate .........................................................................................................................................................P-67

2.3.6 Paper size detection .....................................................................................................................................................P-67

2.3.7 Paper empty condition detection control ......................................................................................................................P-67

2.3.8 Tray open/close detection control.................................................................................................................................P-68

2.3.9 Paper misfeed detection control ...................................................................................................................................P-68

2.3.10 Paper feed tray stopper release mechanism..............................................................................................................P-68

3. FS-P04 ...................................................................................................................................................................P-70

3.1 Configuration .........................................................................................................................................................................P-70

3.2 Paper detection......................................................................................................................................................................P-70

3.3 Safety switch..........................................................................................................................................................................P-70

4. AU-102 ...................................................................................................................................................................P-71

4.1 Configuration .........................................................................................................................................................................P-71

4.2 Operation...............................................................................................................................................................................P-71

5. AU-201S .................................................................................................................................................................P-72

5.1 Configuration .........................................................................................................................................................................P-72

5.2 Operation...............................................................................................................................................................................P-72

5.3 Specifications.........................................................................................................................................................................P-72

6. EK-P08/EK-P09......................................................................................................................................................P-73

6.1 EK-P08 ..................................................................................................................................................................................P-73

6.1.1 Configuration ................................................................................................................................................................P-73

6.1.2 Operation......................................................................................................................................................................P-73

6.2 EK-P09 ..................................................................................................................................................................................P-73

6.2.1 Configuration ................................................................................................................................................................P-73

6.2.2 Operation......................................................................................................................................................................P-73

7. UK-221 ...................................................................................................................................................................P-75

7.1 CONFIGURATION.................................................................................................................................................................P-75

7.1.1 Mounting position .........................................................................................................................................................P-75

7.2 OPERATION..........................................................................................................................................................................P-75

7.2.1 Outline ..........................................................................................................................................................................P-75

7.2.2 2nd network interface structure ....................................................................................................................................P-76

7.2.3 Operation on ErP Auto Power Off mode ......................................................................................................................P-78

8. CU-202 ...................................................................................................................................................................P-82

8.1 CONFIGURATION.................................................................................................................................................................P-82

8.1.1 Configuration ................................................................................................................................................................P-82

8.1.2 Unit internal configuration.............................................................................................................................................P-82

8.2 OPERATION..........................................................................................................................................................................P-82

8.2.1 Airflow...........................................................................................................................................................................P-82

8.2.2 Fan control....................................................................................................................................................................P-83

bizhub C4000i/C3300i Revision List

-1

Revision List

No. Title Description of revision Date

1 Issue of the first edition -2019/01/30

bizhub C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS

A-1

ASAFETY AND IMPORTANT WARNING ITEMS

Read carefully the safety and important warning items described below to understand them

before doing service work.

bizhub C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 1. IMPORTANT NOTICE

A-2

1.IMPORTANT NOTICE

▪ Because of possible hazards to an inexperienced person servicing this product as well as

the risk of damage to the product, KONICA MINOLTA, INC. (hereafter called KM) strongly

recommends that all servicing be performed only by KM-trained service technicians.

▪ Changes may have been made to this product to improve its performance after this Service

Manual was printed. Accordingly, KM does not warrant, either explicitly or implicitly, that the

information contained in this service manual is complete and accurate.

▪ The user of this service manual must assume all risks of personal injury and/or damage to

the product while servicing the product for which this service manual is intended. Therefore,

this service manual must be carefully read before doing service work both in the course of

technical training and even after that, for performing maintenance and control of the product

properly. Keep this service manual also for future service.

▪ Distributors or KM issue password for customer engineers (CE) as necessary. The password

is required for operations or machine settings that are based on this service manual. These

customer engineers (CE) must manage the password carefully. Never leak the password to

a third party.

bizhub C4000i/C3300i

A SAFETY AND IMPORTANT WARNING ITEMS > 2. DESCRIPTION ITEMS FOR

DANGER, WARNING AND CAUTION

A-3

2.DESCRIPTION ITEMS FOR DANGER, WARNING

AND CAUTION

2.1Description items in this Service Manual

In this Service Manual, each of three expressions “ DANGER”, “ WARNING”, and “

CAUTION” are defined as follows.

When servicing the product, the relevant works (disassembling, reassembling, adjustment,

repair, maintenance, etc.) need to be conducted with utmost care.

DANGER : Action having a high possibility of suffering

death or serious injury

WARNING : Action having a possibility of suffering death

or serious injury

CAUTION : Action having a possibility of suffering a slight

wound and property damage

2.2Description items for safety and important warning items

Symbols used for safety and important warning items are defined as follows:

: Precaution when

servicing the product.

General

precaution Electric hazard High temperature

: Prohibition when

servicing the product.

General

prohibition

Do not touch with

wet hand

Do not

disassemble

: Direction when servicing

the product.

General

instruction Unplug Ground/Earth

Illustrations representing the power plug and wall outlet used in the following descriptions are

only typical. Their shapes differ depending on the country or region.

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