KVH Industries TracPhone V11IP User manual

KVH Industries, Inc.
User’s Guide
TracPhone®V11IP

TracPhone V11-IP User’s Guide
KVH Part # 54-0904 Rev. E
© 2013-2015, KVH Industries, Inc., All rights reserved.
TracPhone V11-IP
User’s Guide
This user’s guide provides all of the basic information you need to
operate, set up, troubleshoot, and maintain the TracPhone V11-IP
system. For detailed installation information, please refer to the
TracPhone V11-IP Installation Guide.
If you have any comments regarding this manual, please email
them to [email protected]. Your input is greatly appreciated!
Technical Support
Within the Continental U.S.A.:
Phone: [phone]
Email: [email protected]
North/South America, Australia:
Phone: [phone]
Email: [email protected]
Europe, Middle East, Asia, Africa:
Phone: [phone]
Email: [email protected]

Trademark Information
TracPhone, KVH, CommBox, IP-MobileCast, OneCare, and the unique light-colored dome with
dark contrasting baseplate are trademarks of KVH Industries, Inc.
mini-VSAT Broadband is a service mark of KVH Industries, Inc.
ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this
document. No company shall be liable for errors contained herein. The information in this
document is subject to change without notice. No warranty of any kind is made with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.

TracPhone V11-IP User’s Guide
i
Table of Contents
1 Introduction
About this Manual..............................................................................3
Who Should Use this Manual....................................................3
Icons Used in this Manual ........................................................3
Typographical Conventions ......................................................3
Related Documentation ............................................................4
Important Safety Information.............................................................5
RF Radiation Hazard Area.........................................................6
System Overview ...............................................................................7
System Components.................................................................8
Satellite Communications ..................................................................9
Seamless Satellite Switching.................................................11
2 Getting Started
Service Activation ............................................................................15
Contacting the Satellite Airtime and Product Activation Depart-
ment .......................................................................................15
Turning On the System ....................................................................16
System Startup ................................................................................17
Accessing the Web Interface ...........................................................18
Understanding the Home Page ........................................................19
Accessing the myKVH Web Portal....................................................20
Viewing the Help (User Documentation) ..........................................21
Clearing the Cache of Your Web Browser...............................22

TracPhone V11-IP User’s Guide
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3 Interface Preferences
Changing the Administrator Password ............................................25
Entering the Vessel Name................................................................26
Assigning Phone Line Names ..........................................................27
Adjusting the LCD Brightness ..........................................................28
4 No-Transmit Zones
No-Transmit Zones Overview...........................................................31
Status of No-Transmit Zones ...........................................................32
Establishing No-Transmit Zones......................................................33
Disabling No-Transmit Zones...........................................................38
Clearing No-Transmit Zones ............................................................39
5 Voice Connections
Voice Service Overview....................................................................43
How the Voice Service Works.................................................43
Making a Ship-to-Shore Call............................................................44
Making a Shore-to-Ship Call............................................................46
Adding Phone Lines .........................................................................47
Additional MTA(s) ...................................................................48
Crew Calling Gateway.............................................................49
Virtual Numbers ...............................................................................50
VoiceMail .........................................................................................51
Recording a VoiceMail Personal Greeting...............................51
Listening to Your VoiceMail Messages...................................51
Faxing ..............................................................................................53
UCH-250 Fax Server ...............................................................54
Accessing Your Voice Account.........................................................55

TracPhone V11-IP User’s Guide
iii
6 Network Configuration
Selecting a Network Configuration..................................................59
Standard Configuration....................................................................62
Static IP Configuration.....................................................................64
Crew Configurations ........................................................................68
Dual Dome Configuration.................................................................72
Legacy Configuration.......................................................................75
Compatible Configurations for Media Server...................................76
Wireless Settings.............................................................................78
Configuring Computers for DHCP.....................................................80
Windows 10 DHCP Settings....................................................80
Windows 8 DHCP Settings......................................................81
Windows 7 or Windows Vista DHCP Settings .........................82
Windows XP DHCP Settings ...................................................83
Mac OS X DHCP Settings........................................................85
LAN Settings on ICM ........................................................................86
Cache Settings on ICM.....................................................................87
Setting Up Data Usage Alerts...........................................................88
CommBox Settings on ICM ..............................................................89
Reset to Factory Configuration ........................................................90
7 Data Connections
Internet Access Overview ................................................................95
Connecting to the Internet......................................................96
Tips for Minimizing Data Usage.......................................................97
Preventing Automatic Updates...............................................98
Disabling Automatic File Backup and Synchronization..........98
Firewall Protection .................................................................99
Web Browser Settings............................................................99
Data-Intensive Applications .................................................100

TracPhone V11-IP User’s Guide
iv
Mobile Websites ...................................................................100
Disabling Wi-Fi Access on Mobile Devices...........................100
Email Best Practices.............................................................101
CommBox Features........................................................................102
Accessing the CommBox Web Interface...............................102
IP-MobileCast Features..................................................................104
Accessing the IP-MobileCast Web Interface.........................104
8 Troubleshooting
Initial Steps for Any Problem .........................................................107
Troubleshooting a Voice Problem ..................................................109
Troubleshooting a Data Problem....................................................111
Error and Warning Messages.........................................................113
Status Information .........................................................................120
Status Information on the Web Interface..............................120
Status Information on the ICM Front Panel LCD ...................126
LED Indicators................................................................................130
System Logs ..................................................................................132
Operational Log ....................................................................132
Event Log..............................................................................133
Equipment ID Numbers ..................................................................134
Software Versions..........................................................................135
OneCare Customer Support ...........................................................136
Contacting KVH Technical Support.......................................137
Remote Diagnostics..............................................................138
9 Maintenance
Preventative Maintenance .............................................................141
Software Updates ..........................................................................143

TracPhone V11-IP User’s Guide
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Using the ICM to Update Software .......................................144
Using Your Computer to Update Software............................145
Using an iPhone/iPod touch to Update Software..................146
Using a USB Flash Drive to Update Software .......................147
Modem Configuration Updates ......................................................148
Manually Updating the Modem Configuration Files .............149
Corrective Maintenance.................................................................153
Gyro Calibration .............................................................................154
Hardware Restart ..........................................................................156
A Wiring Diagram
Wiring Diagram..............................................................................159
B LCD Menus
LCD Menus Quick Reference Guide ...............................................163
CSpecifications
System Specifications ...................................................................167
D Glossary
Glossary.........................................................................................171
E Index
Index..............................................................................................185

TracPhone V11-IP User’s Guide
1
Introduction
1. Introduction
This section provides important safety information you need to know
before using the system. It also provides a basic overview of the system
and satellite communications.
Contents
About this Manual.............................................................. 3
Important Safety Information ............................................ 5
System Overview............................................................... 7
Satellite Communications.................................................. 9

TracPhone V11-IP User’s Guide
3
Introduction
About this Manual
This manual provides complete operation, configuration, and
troubleshooting information for the TracPhone V11-IP system.
Who Should Use this Manual
The user should refer to this manual to learn how to operate the
system, configure all aspects of the system, and identify the cause of
any problem.
The installer should refer to this manual for information on setting up
the system for the user’s desired preferences.
The servicing technician should refer to this manual to help identify
the cause of a system problem.
Icons Used in this Manual
This manual uses the following icon:
Typographical Conventions
This manual uses the following typographical conventions:
Icon Description
This is a danger, warning, or caution notice. Be sure
to read these carefully to avoid injury!
Text Example Description
Press MENUS to view the
menu.
Name of ICM buttons
At the confirmation
message, click Save.
Element of a graphical user interface
SELECT SATELLITES Text as it appears on the ICM display
See “Using this Manual”
on page 3.
Cross-reference to another chapter in
the manual
Visit www.kvh.com/
mvbservice for details.
Cross-reference to a website