KVH Industries TracPhone V11IP User manual

KVH Industries, Inc.
User’s Guide
TracPhone®V11IP

TracPhone V11-IP User’s Guide
KVH Part # 54-0904 Rev. E
© 2013-2015, KVH Industries, Inc., All rights reserved.
TracPhone V11-IP
User’s Guide
This user’s guide provides all of the basic information you need to
operate, set up, troubleshoot, and maintain the TracPhone V11-IP
system. For detailed installation information, please refer to the
TracPhone V11-IP Installation Guide.
If you have any comments regarding this manual, please email
them to [email protected]. Your input is greatly appreciated!
Technical Support
Within the Continental U.S.A.:
Phone: [phone]
Email: [email protected]
North/South America, Australia:
Phone: [phone]
Email: [email protected]
Europe, Middle East, Asia, Africa:
Phone: [phone]
Email: [email protected]

Trademark Information
TracPhone, KVH, CommBox, IP-MobileCast, OneCare, and the unique light-colored dome with
dark contrasting baseplate are trademarks of KVH Industries, Inc.
mini-VSAT Broadband is a service mark of KVH Industries, Inc.
ViaSat and the ViaSat logo are registered trademarks of ViaSat, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this
document. No company shall be liable for errors contained herein. The information in this
document is subject to change without notice. No warranty of any kind is made with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.

TracPhone V11-IP User’s Guide
i
Table of Contents
1 Introduction
About this Manual..............................................................................3
Who Should Use this Manual....................................................3
Icons Used in this Manual ........................................................3
Typographical Conventions ......................................................3
Related Documentation ............................................................4
Important Safety Information.............................................................5
RF Radiation Hazard Area.........................................................6
System Overview ...............................................................................7
System Components.................................................................8
Satellite Communications ..................................................................9
Seamless Satellite Switching.................................................11
2 Getting Started
Service Activation ............................................................................15
Contacting the Satellite Airtime and Product Activation Depart-
ment .......................................................................................15
Turning On the System ....................................................................16
System Startup ................................................................................17
Accessing the Web Interface ...........................................................18
Understanding the Home Page ........................................................19
Accessing the myKVH Web Portal....................................................20
Viewing the Help (User Documentation) ..........................................21
Clearing the Cache of Your Web Browser...............................22

TracPhone V11-IP User’s Guide
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3 Interface Preferences
Changing the Administrator Password ............................................25
Entering the Vessel Name................................................................26
Assigning Phone Line Names ..........................................................27
Adjusting the LCD Brightness ..........................................................28
4 No-Transmit Zones
No-Transmit Zones Overview...........................................................31
Status of No-Transmit Zones ...........................................................32
Establishing No-Transmit Zones......................................................33
Disabling No-Transmit Zones...........................................................38
Clearing No-Transmit Zones ............................................................39
5 Voice Connections
Voice Service Overview....................................................................43
How the Voice Service Works.................................................43
Making a Ship-to-Shore Call............................................................44
Making a Shore-to-Ship Call............................................................46
Adding Phone Lines .........................................................................47
Additional MTA(s) ...................................................................48
Crew Calling Gateway.............................................................49
Virtual Numbers ...............................................................................50
VoiceMail .........................................................................................51
Recording a VoiceMail Personal Greeting...............................51
Listening to Your VoiceMail Messages...................................51
Faxing ..............................................................................................53
UCH-250 Fax Server ...............................................................54
Accessing Your Voice Account.........................................................55

TracPhone V11-IP User’s Guide
iii
6 Network Configuration
Selecting a Network Configuration..................................................59
Standard Configuration....................................................................62
Static IP Configuration.....................................................................64
Crew Configurations ........................................................................68
Dual Dome Configuration.................................................................72
Legacy Configuration.......................................................................75
Compatible Configurations for Media Server...................................76
Wireless Settings.............................................................................78
Configuring Computers for DHCP.....................................................80
Windows 10 DHCP Settings....................................................80
Windows 8 DHCP Settings......................................................81
Windows 7 or Windows Vista DHCP Settings .........................82
Windows XP DHCP Settings ...................................................83
Mac OS X DHCP Settings........................................................85
LAN Settings on ICM ........................................................................86
Cache Settings on ICM.....................................................................87
Setting Up Data Usage Alerts...........................................................88
CommBox Settings on ICM ..............................................................89
Reset to Factory Configuration ........................................................90
7 Data Connections
Internet Access Overview ................................................................95
Connecting to the Internet......................................................96
Tips for Minimizing Data Usage.......................................................97
Preventing Automatic Updates...............................................98
Disabling Automatic File Backup and Synchronization..........98
Firewall Protection .................................................................99
Web Browser Settings............................................................99
Data-Intensive Applications .................................................100

TracPhone V11-IP User’s Guide
iv
Mobile Websites ...................................................................100
Disabling Wi-Fi Access on Mobile Devices...........................100
Email Best Practices.............................................................101
CommBox Features........................................................................102
Accessing the CommBox Web Interface...............................102
IP-MobileCast Features..................................................................104
Accessing the IP-MobileCast Web Interface.........................104
8 Troubleshooting
Initial Steps for Any Problem .........................................................107
Troubleshooting a Voice Problem ..................................................109
Troubleshooting a Data Problem....................................................111
Error and Warning Messages.........................................................113
Status Information .........................................................................120
Status Information on the Web Interface..............................120
Status Information on the ICM Front Panel LCD ...................126
LED Indicators................................................................................130
System Logs ..................................................................................132
Operational Log ....................................................................132
Event Log..............................................................................133
Equipment ID Numbers ..................................................................134
Software Versions..........................................................................135
OneCare Customer Support ...........................................................136
Contacting KVH Technical Support.......................................137
Remote Diagnostics..............................................................138
9 Maintenance
Preventative Maintenance .............................................................141
Software Updates ..........................................................................143

TracPhone V11-IP User’s Guide
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Using the ICM to Update Software .......................................144
Using Your Computer to Update Software............................145
Using an iPhone/iPod touch to Update Software..................146
Using a USB Flash Drive to Update Software .......................147
Modem Configuration Updates ......................................................148
Manually Updating the Modem Configuration Files .............149
Corrective Maintenance.................................................................153
Gyro Calibration .............................................................................154
Hardware Restart ..........................................................................156
A Wiring Diagram
Wiring Diagram..............................................................................159
B LCD Menus
LCD Menus Quick Reference Guide ...............................................163
CSpecifications
System Specifications ...................................................................167
D Glossary
Glossary.........................................................................................171
E Index
Index..............................................................................................185

TracPhone V11-IP User’s Guide
1
Introduction
1. Introduction
This section provides important safety information you need to know
before using the system. It also provides a basic overview of the system
and satellite communications.
Contents
About this Manual.............................................................. 3
Important Safety Information ............................................ 5
System Overview............................................................... 7
Satellite Communications.................................................. 9

TracPhone V11-IP User’s Guide
3
Introduction
About this Manual
This manual provides complete operation, configuration, and
troubleshooting information for the TracPhone V11-IP system.
Who Should Use this Manual
The user should refer to this manual to learn how to operate the
system, configure all aspects of the system, and identify the cause of
any problem.
The installer should refer to this manual for information on setting up
the system for the user’s desired preferences.
The servicing technician should refer to this manual to help identify
the cause of a system problem.
Icons Used in this Manual
This manual uses the following icon:
Typographical Conventions
This manual uses the following typographical conventions:
Icon Description
This is a danger, warning, or caution notice. Be sure
to read these carefully to avoid injury!
Text Example Description
Press MENUS to view the
menu.
Name of ICM buttons
At the confirmation
message, click Save.
Element of a graphical user interface
SELECT SATELLITES Text as it appears on the ICM display
See “Using this Manual”
on page 3.
Cross-reference to another chapter in
the manual
Visit www.kvh.com/
mvbservice for details.
Cross-reference to a website

TracPhone V11-IP User’s Guide
4
Introduction
Related Documentation
In addition to this User’s Guide, the following documents are
provided with your TracPhone system:
Document Description
Installation Guide Complete installation instructions
Quick Start Guide Handy quick reference guide with
basic operating instructions
Activation Checklist Details on activating the system for
mini-VSAT Broadband service
Installation Checklist Form that the installer must return to
validate the quality of the installation
Antenna Mounting
Template
Template that the installer uses to lay
out the antenna mounting holes
Warranty Statement Warranty terms and conditions
Kitpack Contents List List of every part supplied in the kit

TracPhone V11-IP User’s Guide
5
Introduction
Important Safety Information
For your own safety, and for the safety of your passengers and/or
crew, be sure to read the following important notices.
WARNING
Risk of Electric Shock
Potentially lethal voltages are present within the ICM. To avoid
electric shock, do not open the chassis enclosure.
WARNING
Risk of Electric Shock
If any component of the TracPhone system becomes damaged and/
or no longer functions normally, disconnect it from vessel power,
secure it from unintended operation, and contact KVH Technical
Support (see “Contacting KVH Technical Support” on page 137).
All repairs or modifications must be performed by a trained, KVH-
certified technician.
WARNING
Risk of Explosion
Do not operate the ICM (or any other electrical device) in an
environment where flammable gases, vapors, or dusts are present.
WARNING
Risk of Electric Shock
Failure to ground the TracPhone system properly to ship’s ground
will cause an unsafe floating ground condition, risking potentially
lethal electric shock. Refer to the Installation Guide for details on
the proper grounding of the equipment.

TracPhone V11-IP User’s Guide
6
Introduction
RF Radiation Hazard Area
Since a person above deck may not know which direction the antenna
is pointing, you should always observe the minimum safe distance to
prevent RF radiation exposure. If a person is on the same level as the
antenna, the minimum distance is 42 feet (13 m). If the person is more
than 6.5 feet (2 m) above the plane of the antenna’s base, the minimum
distance is 101 feet (31 m). No hazard exists directly below the
antenna.
Figure 1-1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure
NOTE: You can set up no-transmit zones to inhibit transmissions within
areas frequented by passengers and/or crew. See “Establishing No-Transmit
Zones” on page 33 for details.
CAUTION
RF Radiation Hazard
The antenna transmits up to 22 watts of radio frequency (RF)
energy that is potentially harmful. Whenever the system is powered
on, make sure everyone stays more than 42 feet (13 m) away from
the antenna. The minimum safe distance increases to 101 feet (31 m)
if a person is more than 6.5 feet (2 m) above the plane of the
antenna’s base. No hazard exists directly below the antenna.
42 ft (13 m)
-24°
6.5 ft (2 m)
101 ft (31 m)
Radiation
Hazard

TracPhone V11-IP User’s Guide
7
Introduction
System Overview
Your TracPhone V11-IP is a complete mini-VSAT Broadband
communications system for mariners on the move. Using cutting-edge
CRMA (code reuse multiple access) and spread spectrum
technologies, the TracPhone V11-IP delivers a seamless and consistent
Internet experience. And it all comes with an antenna that is smaller
and lighter than traditional VSAT antennas.
The system consists of an antenna and Integrated CommBox Modem
(ICM) that connect to a land-based hub via a Ku-band or C-band
satellite. The hub, managed by a Network Operations Center (NOC),
then provides the link to the Internet and the terrestrial telephone
network.
NOTE: A detailed wiring diagram is provided in “Wiring Diagram” on
page 159.
Figure 1-2 TracPhone V11-IP mini-VSAT Broadband Network Diagram
Hub
TracPhone
Antenna
Satellite
mini-VSAT Broadband
Connection
Integrated CommBox
Modem (ICM)
VoIP ConnectionEthernet Connection
Internet Telephone
Network
Customer-Supplied
Computer(s)
Customer-Supplied
Analog Phone

TracPhone V11-IP User’s Guide
8
Introduction
System Components
The TracPhone V11-IP system includes the following components:
Antenna Unit
The antenna unit provides the satellite link to the land-based hub.
Using its integrated GPS, advanced reflector technology, and gyro
stabilization, the antenna automatically locates and tracks the correct
satellite, even while your vessel is on the move.
Figure 1-3 Antenna
Integrated CommBox Modem (ICM)
The ICM is the transceiver and “brain” of the system. Its built-in
modem processes all incoming and outgoing data traffic using its
proprietary spread spectrum technologies. Its built-in router and
wireless access point (WAP) provide the connection to your onboard
local area network (LAN). And its easy-to-use web interface and front
panel LCD allow you to operate and configure all aspects of the
system.
Figure 1-4 ICM

TracPhone V11-IP User’s Guide
9
Introduction
Satellite Communications
Communications satellites are located in fixed positions above the
Earth’s equator and relay data to/from the earth within the regions
that they serve. Therefore, to communicate via a given satellite, you
must be located within that satellite’s unique coverage area, also
known as its “footprint.”
To view the latest mini-VSAT Broadband satellite coverage map, visit
KVH’s website at www.kvh.com/minivsatmap. The map is an
amalgamation of all of the individual satellites’ coverage areas in both
Ku-band and C-band.
Figure 1-5 Example of a Satellite Footprint
Equator

TracPhone V11-IP User’s Guide
10
Introduction
In addition, since satellites are located 22,300 miles (35,900 km) above
the equator, the TracPhone antenna must have a clear view of the sky
to transmit and receive signals. Anything that stands between the
antenna and the satellite can block signals, resulting in lost data.
Common causes of blockage include the following:
• Trees, buildings, and bridges
• Other vessels docked alongside your vessel
• Onboard masts, antennas, or other structures
• Inclement weather conditions
Figure 1-6 Example of Satellite Blockage
Blocked!

TracPhone V11-IP User’s Guide
11
Introduction
Seamless Satellite Switching
The high-traffic regions of the global mini-VSAT Broadband coverage
area are covered by more than one satellite. The ICM’s built-in modem
maintains a prioritized list of all satellites in the network and selects
the highest priority satellite that provides coverage at the vessel’s
current GPS location. If the antenna is unable to track the chosen
satellite for any reason (due to a blockage condition, for example), the
modem selects the next available satellite on the list and the antenna
automatically switches to that satellite. All Ku-band satellites are
prioritized over C-band satellites.
In addition, whenever the vessel travels outside the boundary of the
current satellite’s coverage area, the modem selects the highest
priority satellite in the adjoining region and the antenna automatically
switches to that satellite to maintain the service connection.
Figure 1-7 Example of Automatic Satellite Switching
mini-VSAT Broadband
Satellites
Antenna switches satellites
when vessel passes into
the next coverage area
NOTE: The coverage areas shown here are for illustration purposes only.
They do not represent boundaries of actual coverage areas.

TracPhone V11-IP User’s Guide
13
Getting Started
2. Getting Started
This section provides you with the fundamental things you need to know
to start using the system. It explains how to activate the system for mini-
VSAT Broadband service, how to turn on the system for the first time,
and how to interpret the system’s startup screens. It also introduces the
TracPhone V11-IP web interface and myKVH web portal, and details how
to access the Help documentation.
Contents
Service Activation............................................................ 15
Turning On the System .................................................... 16
System Startup................................................................ 17
Accessing the Web Interface........................................... 18
Understanding the Home Page........................................ 19
Accessing the myKVH Web Portal ................................... 20
Viewing the Help (User Documentation).......................... 21

TracPhone V11-IP User’s Guide
15
Getting Started
Service Activation
Before you can start using the TracPhone system, you need to activate
it for mini-VSAT Broadband service. To activate, fill out and submit
the appropriate form(s) available at www.kvh.com/mvbservice.
NOTE: You will need to enter the antenna and ICM serial numbers on the
form. You can find these numbers on the Support page of the TracPhone V11-
IP web interface or in the System Info LCD menu on the ICM’s front panel.
See “Equipment ID Numbers” on page 134.
Fax or email the completed form(s) to KVH:
Fax: [phone]
Email: [email protected]
Once KVH processes the form(s), activates your account, and registers
your product, you will receive an email with the details of your new
service, including your vessel’s phone number(s)s).
Contacting the Satellite Airtime and Product Activation Department
If you have any questions, or would like to make a change to your
account, please contact KVH’s Satellite Airtime & Product Activation
Department via email at [email protected] or by phone at:
Region Phone Number
Europe & Middle East [phone]
North & South America +1 401.847.3327
Asia [phone]
U.S. & Canada 866.399.8509 (toll-free)