KVH Industries SAILOR 4300 Quick guide

KVH, CommBox, and TracPhone are trademarks and mini-VSAT Broadband is a service mark of KVH Industries, Inc. Iridium and Iridium
Certus are registered trademarks of Iridium Satellite LLC. SAILOR is a registered trademark of Thrane & Thrane A/S (trading as Cobham
SATCOM). The information in this document is subject to change without notice. No company shall be liable for errors contained herein.
© 2019 KVH Industries, Inc., All rights reserved. 54-1323 Rev. A 1
Important!
Before you begin, you must first install the SAILOR 4300 system as described in the Installation and
Maintenance Manual. Download the latest version of this manual, along with the SAILOR 4300 firmware
update and BDU configuration files from the KVH Partner Portal (www.kvh.com/partners).
SAILOR 4300 for Iridium Certus
KVH Configuration and Activation Instructions
Technical Support
Europe, Middle East, Africa, Asia-Pacific:
[phone]
[email protected]
North/South America, Australasia:
1 866 701-7103 (U.S. only) or [phone]
[email protected]
The following supplemental instructions explain
how to configure and activate the SAILOR®4300
system for Iridium Certus®service from KVH.
Step 1 - Connect the Analog Phone
KVH provides an ATA (analog telephone adapter)
with the system to allow you to connect a standard
analog telephone. Follow these steps and refer to
Figure 1 to connect the phone.
a. Using the supplied Ethernet cable, connect the
“LAN” port on the BDU to the “Internet” port
on the ATA.
b. Using an RJ11 phone cable, connect the analog
phone to the “Phone 1” jack on the ATA.
c. If the customer requires a second phone line,
connect a second analog phone (not supplied) to
the “Phone 2” jack on the ATA.
d. Using the supplied adapter, connect the ATA to
the vessel’s AC power.
NOTE: For more details about the ATA, refer to the
ATA’s Quick Start Guide.
Step 2 - Connect to the ICM
If the SAILOR 4300 will be used as a backup to a
mini-VSAT Broadband system, connect any LAN
port on the BDU to the designated User Ethernet
port on the TracPhone®system’s ICM (see example
in Figure 2). KVH’s Field Service department will
provide a network diagram showing the port number for
your CommBox configuration.
Figure 1: Analog Phone Connection
BDU
ADU
ATA
LAN
Internet
Phone 1
Analog
Phone
Power
Adapter
AC Power
DC 5V
Power
Figure 2: ICM Connection (Example)
BDU
LAN
ICM
B2
User Ethernet 3

2
Step 3 - Install the SIM Card
You can find the Iridium Certus SIM card in the
Welcome Kit. Follow these steps and refer to
Figure 3 to install it in the BDU.
a. Pull back the cover from the SIM card slot.
b. Make sure the slot’s locking tab is slid all the
way to the right.
c. Insert the SIM card with the chip side facing
down. Press gently until it clicks into place.
d. Slide the locking tab to secure the SIM card.
Then press the protective cover back into place.
Step 4 - Update the Firmware
Follow these steps to upload the latest firmware
update you downloaded from the partner portal.
a. Apply power to the system at the BDU power
switch. Wait one minute for initialization (until
Power and Terminal lights are lit green).
b. Connect your laptop PC to the “Service” port on
the BDU using an Ethernet cable (see Figure 4).
c. In a web browser, enter http://192.168.0.1.
d. At the service web interface, go to the
Administration > Login page and log in as an
administrator. The default user name is admin.
The default password is printed on a label on
the BDU.
e. Go to the Service > Firmware page (see
Figure 5).
f. If the displayed current version is not the latest,
click Browse. Then select the update file on your
laptop (it has a .tiif extension).
g. Click Upload. The system will import the new
firmware and restart; the web page will reload.
Important!
Do not change the password. KVH records the
default password for remote diagnostics.
Important!
Do not browse away from the Firmware upload
page. Doing so will terminate the update.
Figure 3: SIM Card Slot
SIM Card
Slot
Figure 4: BDU Service Port
BDU
Service
Power
Switch
Figure 5: Firmware Page of Service Web Interface

3
Step 5 - Upload the KVH Config File
If the SAILOR 4300 will be used as a backup to a
mini-VSAT Broadband system, follow these steps to
upload the configuration file you downloaded from
the partner portal.
a. At the service web interface, go to the
Administration > Export/Import Config page
(see Figure 6).
b. Click Browse. Then select the config file on your
laptop (it has a .cfg extension).
c. Click Upload. The system will import the new
configuration settings.
d. Turn off the SAILOR 4300 system at the BDU
power switch. Then turn it back on. The new
KVH settings will now take effect.
NOTE: The default network for Iridium Certus data and
voice traffic will remain 172.16.0.0/24.
Step 6 - Customize the Hostname
Follow these steps to change the default hostname
that is shown on the web interface and reported in
the system log.
a. At the service web interface, go to the Settings >
Network page (see Figure 7).
b. In the Hostname text box, enter the vessel name.
c. Click Apply.
Step 7 - Submit the Activation Form(s)
To activate the SIM card for Iridium Certus service,
the owner needs to fill out the necessary form(s). If
you have an active KVH mini-VSAT Broadband
service account, simply fill out the Iridium Airtime
Activation Service Order available at
www.kvh.com/iridium. Fax or email the completed
forms to KVH at +1.401.851.3823 or
[email protected].
NOTE: You will need the system’s IMEI number to
activate. You can find the IMEI on the Dashboard page of
the service web interface (see Figure 8) or on the bottom
of the ADU. You will also need the SIM card number,
which is printed on the back of the SIM card itself, as well
as the credit-card-sized card that carried it.
Figure 6: Export/Import Config Page of Service Web Interface
Figure 7: Network Settings Page of Service Web Interface
Figure 8: Dashboard of Service Web Interface