KVH Industries TracPhone V11IP User manual

KVH, TracPhone, AgilePlans, IP-MobileCast, CommBox, and the unique light-colored dome with dark contrasting baseplate are trademarks of
KVH Industries, Inc. All other trademarks are property of their respective companies. The information in this document is subject to change
without notice. No company shall be liable for errors contained herein. © 2017-2020 KVH Industries, Inc., All rights reserved. 54-1228 Rev. D 1
AgilePlans®by KVH
TracPhone V11IP/V11HTS Antenna and Ancillary
Equipment Reshipping Instructions
Getting Help
If you need assistance, please contact the KVH Service Delivery Group at servicedelivery[email protected].
Tools Required
This procedure requires the following tools:
• Phillips screwdrivers
• Electric drill and 5/8" (16 mm) bit
• Light hammer and center punch
• 5/32" hex key
• Anti-seize lubricant
• 1/2" open-end wrench
• 1/2" open-end torque wrench set to
21 in.-lbs (2.37 N-m)
This guide explains how to prepare a TracPhone®V11-IP or V11-HTS antenna system, including the antenna,
ICM, and optional accessories (i.e., the KVH Link Set-top Box, Iridium Pilot® system, SAILOR®4300 system, or
Media Server) for reshipping.
Packing Steps
The complete listing of packing steps is provided below.
Important!
These instructions assume the equipment has been removed from the vessel and that you have access to the
original packaging or the KVH reshipping kit. If all essential components are not returned, or if the
equipment is damaged and/or does not function normally, you will be billed for the cost of replacement
or repairs.
1. Pack the Antenna...................................2
2. Pack the ICM ..........................................5
3. Pack the KVH Link Set-top Box...........7
4. Pack the Iridium Pilot ............................9
5. Pack the SAILOR 4300 .........................12
6. Pack the Media Server .........................15
• 3/4" socket/ratchet or wrench
• 7/16" socket/ratchet or nut driver
• 3/4" socket/torque ratchet capable of settings
between 35 and 40 ft-lbs (47 and 54 N-m) of
torque
V11-HTS (silver ICM) only:
• 7/16" open-end wrench for J4 RF terminator
• Extraction tool or equivalent for B1-to-B2
locking Ethernet jumper cable

2
Pack the Antenna
You must return the following components:
Follow the instructions below to prepare the
antenna for reshipping.
Step 1 - Prepare the Shipping Pallet
If the original shipping pallet is not available,
follow these instructions to prepare a
replacement.
a. Using a light hammer and center punch,
mark the locations for the four mounting bolt
holes in the pallet (see Figure 1).
b. Drill a 5/8" (16 mm) hole at the four
mounting bolt hole locations. Later, you will
insert four 1/2"-13 bolts through these holes
to secure the antenna to the shipping pallet.
TacPhone V11-IP or V11-HTS antenna
Quantity: 1
Figure 1: Minimum Replacement Pallet Dimensions
57.50"
(146.05 cm)
2 x 6 (x6)
(5.08 x 15.24)
57.50"
(146.05 cm)
4 x 4 (x3)
(10.16 x 10.16)
9.75"
(247.70 cm)
Ø0.63" (Ø15.90)
Bolt Hole (x4)
9.75"
(247.60 cm)
Bolt Hole Close-Up
Ensure that the replacement shipping pallet is
strong enough to support the weight of the
antenna (240 lbs (109 kg)) and that its
measurements meet or exceed the dimensions
in Figure 1.
IMPORTANT!

3
Step 2 - Attach the Antenna to the Pallet
Follow the instructions below to hoist the
antenna and attach it to the shipping pallet.
a. Using eight screws, flat washers, and lock
nuts, secure the four lift brackets to the
antenna (see Figure 2). Use a 5/32" hex key to
keep the screws from turning, and use a
1/2" open-end torque wrench to tighten the
nuts to 21 in.-lbs.
b. Secure the crane rigging to the antenna’s four
lift brackets (see Figure 3). Be sure the rigging
and crane are suitably rated to safely lift the
240 lbs (109 kg) antenna.
c. Carefully hoist the antenna to the shipping
pallet’s location.
d. Position the antenna over the holes drilled in
the shipping pallet. Then carefully lower the
antenna onto the pallet and ensure the
mounting holes are aligned.
e. Using a 7/16" socket/ratchet or nut driver,
unlock the three hex latches securing each of
the antenna’s service hatches (see Figure 4).
Then gently lower the hatches.
WARNING
Be sure no personnel stand underneath the
antenna at any time while it is suspended in
the air.
Lift Bracket
(x4)
1/4"-20 x 1.5"
Screw (x8)
Counter-sunk
Washer (x8)
1/4"-20 Flat
Washer (x8)
1/4"-20 Lock
Nut (x8)
Figure 2: Attaching the Lift Brackets
Lift Bracket (x4)
Rope to Prevent
Tipping
Rope
Center of Gravity
Figure 3: Crane Rigging (Example)
Figure 4: Service Hatch
Hatch (x2)
1/4-turn Hex Latch (x6)

4
f. At each of the four antenna mounting holes,
place a 1/2" flat washer on a 1/2"-13 bolt
(apply anti-seize lubricant to the threads). Insert
the bolt into the hole from above and a 1/2"
T-nut from below (see Figure 5).
g. Secure each bolt through the shipping pallet
and into the T-nut until the T-nut bottoms
against the shipping pallet.
h. Tighten the mounting bolts in a cross pattern
until the four rubber feet on the baseplate are
bottomed against the shipping pallet. KVH
recommends you tighten the nuts to between
18 and 20 ft-lbs (24 and 26 N-m) of torque.
i. Disconnect the crane rigging.
j. Close both antenna service hatches. Secure
each service hatch using the three hex latches.
k. On a weather-protected, adhesive label,
clearly write the RMA number, attach it to
the radome, and ship the antenna to the
address provided by the KVH Service
Delivery Group.
NOTE: Shipments received without an RMA number
will be returned to you at your expense.
Step 3 - Pack the Accessories
Follow the instructions below to pack and reship
the accessories.
a. Protect any accessories with bubble wrap and
place them inside a cardboard box. Close and
seal the box.
b. On the outside of the box, clearly write the
RMA number and ship the accessories to the
address provided by the KVH Service
Delivery Group.
CAUTION
Observe the safe handling instructions in the
safety data sheet (SDS) provided with the
anti-seize lubricant.
Figure 5: Mounting Bolts (Side View)
1/2"-13 Bolt (x4)
1/2" Flat
Washer (x4)
T-Nut (x4)
Rubber
Foot (x4)
Pallet
Antenna
Baseplate
Stationary
Plate
Make sure the bolt is long enough to fully
engage the threads of the T-nut but does not
protrude through the bottom of the T-nut.
IMPORTANT!

5
Pack the ICM
You must return the following components:
Follow the instructions below to prepare the ICM
for reshipping.
a. Remove the power cable, Wi-Fi antenna(s),
and strain-relief bracket from the ICM.
NOTE: When returning the silver ICM (see lower
ICM photo above), also remove the RF terminator
from the J4 “Rx RF” jack, and remove the locking
Ethernet jumper cable from the B1 and B2 jacks (use
an extraction tool).
b. Place the ICM in a polybag. Then place the
strain-relief bracket against the bottom of the
ICM and enclose the ICM and bracket with
foam end caps (see Figure 6).
or
Integrated CommBox Modem
(ICM)
Quantity: 1
IEC320-C14 to IEC320-C13
adapter cable, 6.5 ft (2 m)
Quantity: 1
IEC320-C14 to NEMA5-15P
adapter cable, 7.5 ft (2.2 m)
Quantity: 1
European power cable, 8.2 ft (2.5 m)
Quantity: 1
Strain-relief bracket
Quantity: 1
Wi-Fi antenna
Quantity: 2
Figure 6: Foam End Caps for the ICM and Bracket

6
c. Place the ICM and strain relief bracket into
the shipping box (see Figure 7).
d. Place the power cables, Wi-Fi antenna(s), and
any other accessories in a sealed ziplock bag
and place the bag on top of the ICM (see
Figure 7).
e. Close and seal the reshipping box.
f. On the outside of the reshipping box, clearly
write the RMA number and ship the ICM to
the address provided by the KVH Service
Delivery Group.
NOTE: Shipments received without an RMA number
will be returned to you at your expense.
Figure 7: ICM Box Ready for Shipping

7
Pack the KVH Link Set-top
Box
(If Equipped)
You must return the following components:
Follow the instructions below to prepare the
KVH Link Set-top Box for reshipping.
a. Remove and discard the batteries from the
Set-top Box remote control.
b. Place the remote control and AC power
adapter in polybags or ziplock bags and place
the bags and HDMI cable, along with the
manuals, within the inner shipping box (see
Figure 8). This is the original box from the
manufacturer.
Set-top Box
Quantity: 1
AC power adapter
Quantity: 1
HDMI cable
Quantity: 1
Remote control
Quantity: 1
Figure 8: Set-top Box Accessories in Inner Box

8
c. Place the Set-top Box in its protective sleeve
or a ziplock bag. Then place it in the
cardboard cutout before placing it in the
inner box on top of the Set-top Box
accessories (see Figure 9).
d. Close and seal the inner shipping box.
e. Wrap the inner box in bubble wrap and place
it in the reshipping box (see Figure 10).
f. Close and seal the reshipping box.
g. On the outside of the reshipping box, clearly
write the RMA number and ship the Set-top
Box to the address provided by the KVH
Service Delivery Group.
NOTE: Shipments received without an RMA number
will be returned to you at your expense.
Figure 9: Set-top Box in Inner Box
Figure 10: Inner Box Protected in Reshipping Box

9
Pack the Iridium Pilot
(If Equipped)
You must return the following components:
Follow the instructions below to prepare the
Iridium Pilot system for reshipping.
Step 1 - Pack the ADE
Follow the instructions below to pack the ADE.
a. Place the ADE in the ADE box.
b. Enclose the ADE with the protective foam
cap (see Figure 11). If the box does not
include protective foam, protect the antenna
with bubble wrap.
c. Close and seal the box.
Iridium Pilot Above Decks
Equipment (ADE)
Quantity: 1
Iridium Pilot Below Decks
Equipment (BDE)
Quantity: 1
Iridium OpenPort Captain
Handset
Quantity: 1
BDE power module
Quantity: 1
BDE power adapter cable
Quantity: 1
Figure 11: ADE in Box (Foam Cap Shown)

10
Step 2 - Pack the BDE
Follow the instructions below to pack the BDE,
Captain handset, and power module.
a. Place the BDE, power module, and handset
into individual polybags, foam bags, or
ziplock bags (see Figure 12).
b. Pack the BDE, power module, and handset
into their individually labeled boxes. Then
arrange all four boxes in the Below Decks Kit
box and secure the boxes in place with bubble
wrap (see Figure 13).
c. Close and seal the box.
Figure 12: Iridium System Component in Foam Bag (Example)
Figure 13: Below Decks Kit Box

11
Step 3 - Pack All Components Together
Follow the instructions below to pack the ADE,
BDE, and all remaining accessories together.
a. Place the ADE box in the bottom of the
reshipping box (see Figure 14).
b. If you are returning the mounting bracket,
place it in the Mounting Kit box.
c. Place the BDE power adapter cable and any
other accessories in the accessories box (see
Figure 15).
d. Arrange the Mounting Kit box, Below Decks
Kit box, and accessories box in the reshipping
box so that they are secure during transit.
e. Close and seal the reshipping box.
f. On the outside of the reshipping box, clearly
write the RMA number and ship the Iridium
system to the address provided by the KVH
Service Delivery Group.
NOTE: Shipments received without an RMA number
will be returned to you at your expense.
Figure 14: ADE Box Placed in Reshipping Box
Figure 15: Belowdecks Components

12
Pack the SAILOR 4300
(If Equipped)
You must return the following components:
Follow the instructions below to prepare the
SAILOR 4300 system for reshipping.
Step 1 - Pack the ADU
Follow the instructions below to pack the ADU.
a. Place the ADU in the center of the ADU box.
Make sure it is seated in the cutout in the base
layer of foam (see Figure 16).
b. Enclose the ADU with the protective foam
cap (see Figure 17). Then place a thin layer of
foam on top so it is flush with the top of the
box.
c. Close and seal the box.
SAILOR 4300 Above Deck Unit
(ADU)
Quantity: 1
SAILOR 4300 Below Deck Unit
(BDU)
Quantity: 1
BDU power cable
Quantity: 1
Figure 16: ADU in Box
Figure 17: ADU Protective Foam

13
Step 2 - Pack the BDU
Follow the instructions below to pack the BDU.
a. Place the BDU upside down in the foam
cutout in the BDU box (see Figure 18).
b. Cover the BDU with the thick layer of
protective foam (see Figure 19).
c. In the center cutout of this thick layer of
foam, place the BDU power cable. Then place
a thin layer of foam on top so it is flush with
the top of the box.
d. Close and seal the box.
Figure 18: BDU in Foam Cutout
Figure 19: BDU Protective Foam

14
Step 3 - Pack All Components Together
Follow the instructions below to pack the ADU
and BDU together.
a. Place the ADU box in the bottom of the
reshipping box (see Figure 20).
b. Place the BDU box on top of the ADU in the
reshipping box (see Figure 21).
c. Close and seal the reshipping box.
d. On the outside of the reshipping box, clearly
write the RMA number and ship the SAILOR
4300 system to the address provided by the
KVH Service Delivery Group.
NOTE: Shipments received without an RMA number
will be returned to you at your expense.
Figure 20: ADU Box Placed in Reshipping Box
Figure 21: BDU Box Placed in Reshipping Box

15
Pack the Media Server
(If Equipped)
You must return the following components:
Follow the instructions below to prepare the
Media Server for reshipping.
a. Enclose the Media Server in foam end caps
(see Figure 22).
b. Place the Media Server into the reshipping
box and secure it in place with the foam
spacer (see Figure 23).
Media Server
Quantity: 1
European power cable, 8.2 ft (2.5 m)
Quantity: 1
IEC320-C14 to NEMA5-15P
adapter cable, 7.5 ft (2.2 m)
Quantity: 1
Figure 22: Foam End Caps on the Media Server
Figure 23: Media Server and Foam Spacer in Reshipping Box

16
c. Place the power cable and any other
accessories in a sealed ziplock bag and place
the bag on top of the Media Server (see
Figure 24).
d. Close and seal the reshipping box.
e. On the outside of the reshipping box, clearly
write the RMA number and ship the Media
Server to the address provided by the KVH
Service Delivery Group.
NOTE: Shipments received without an RMA number
will be returned to you at your expense.
Figure 24: Packed Power Cables and Accessories