KVM-TEC media4Kconnect User manual

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Installation Channel:
FIRST AID
6930 SET
4K Displayport Extender
1.2/HDMI
6930L CPU/LOCAL
6930R CON/REMOTE
6950
redundant Modul
6970
uncompressed Modul
CHECK YOUR EXTENDER
4K Displayport Extender
www.kvm-tec.com
kvm-tec
First
Aid
CHECK YOUR EXTENDER
Aid
media4Kconnect
kvm-tec engineered 4K System

First
Aid
kvm-tec
media4Kconnect
kvm-tec engineered 4K System
1. First check your delivery content 4K DP1.2 ...
2.Than check your ins-
tallation....
2. Delivery Content
redundant module
Delivery cotnent as DP1.2
plus
2x 10G SFP + redundant module
LOCAL/CPU Unit
o 1 x Media4Kconnect local (CPU)
o 1 x 12VDC 2 A power supply
o 1 x DP-DP cable 1,8m/5,9ft
o 1 x USB A-B cable 1,8m/5,9ft
o 4 x Rubber feets
REMOTE/CON Unit
o 1 x Media4Kconnect DP1.2 remote (CON)
o 1 x 12VDC 2A power supply
o 4 x Rubber feets
1. Connect the CON/Remote and the CPU/Local Unit with the supplied 12V 2A power
supply.
2. Now connect the USB cable to a USB socket of your PC and connect the other end of
the USB cable to the Local Unit. Connect the keyboard and mouse to the Remote Unit.
3. Connect the Local and the Remote Unit with a network fi ber cable.
4. Connect the DP cable to the DP socket of the PC to the DP socket DP/in of the Local
device and connect the screen on the remote side with the DP cable.
HAVE FUN - Your kvm-tec Extender is now in use for many years (MTBF approx.
10 years)!
3. Duplex multimode OM3-fi ber cable (LC) up to 300m/984 ft
3. USB to PC
4. DVI in from PC
4. DVI to Monitor
2. USB from keyboard and mouse
1. power supply
for 12V 2A
on the backside
1. power supply for 12V
2A
on the back side

First
Aid
kvm-tec
media4Kconnect
kvm-tec engineered 4K System
4. Check the LEDS to get more information....
Error Cause Solution
LED is not
lighting
The devices get no power Is the power supply connected? (white box)
LED is lighting
in red
No connection between
Loc and Rem
Check if the RJ45/network cable is connected well. (Clicking noise when
plugging in)
Control both, if it does not work please send an e-mail to support@kvm-
tec.com
LED is lighting
in orange
No picture on the monitor Check if the local/CPU (PC) cable is connected well.
Check if the remote/CON (monitor) cable is connected well.
If everything is connected well but no function appears, reconnect
power supply again.
If the menu is visible, press the Okey and choose the resolution of the
monitor. Then press the assigned number on your keyboard.
LED is lighting
green
Screen occurs but the
keyboard is not working
Plug out/in USB of keyboard and wait until driver is installed (after few
seconds).
Check all USB connections on both sides (Local and Remote)
If it is still not working, plug out/in DC once more
LED is lighting
green
No audio Establish audio connection:
plug stereo-jack to the audio output of the PC (green) connection with
local: IN
remote: headset OUT
Establish microphone connection:
plug stereo-jack to the microphone input of the PC (pink)
connection with local OUT
LED is lighting
green
The screen fl ickers, has
an incorrect display
Install current fi rmware from our homepage www.kvm-tec.com/
support/fi rmware-download
LED is blinking
green
Different fi rmware or
USB is not compatible
e-mail to [email protected]
LED are
lighting
differently
Different fi rmware To enter on screen menu/check fi rmware version:
To enter the On screen menu, press the Scroll Lock key fi ve times in
quick succession. The currently installed fi rmware version is displayed
below the menu
If fi rmware update does not work, please send an e-mail to support@
kvm-tec.com

First
Aid
kvm-tec
media4Kconnect
kvm-tec engineered 4K System
5. Your Extender....
Video error
(stripes in the
picture)
USB is not
working
No Power
(No LED)
Check the
powerplug
Is the power
supply ok? Try
another Unit.
Try reprogramming
the Unit by using a
JTAG programmer
Contact kvm-tec
support
Are the USB
Devices plugged
in correctly?
Is the USB cable
on the Local side
plugged into the
PC?
Are the USB
Devices working
directly on the PC?
Check if local and
remote Unit have
the same fi rm-
ware
Replace the USB
cable from PC to the
Local Extender
Check if the local
or the remote
Unit is causing
the problem by
swaping fi rst the
local and than the
remote Unit to
another Unit
Contact kvm-tec
support
Check if all
cables are plug-
ged in correctly
Check if the PC is
sending a Image by
plugging in a
monitor on the
local out of the
local Unit
Check if the DDC is
set correctly (in menu
under point „O“)
Check if both
Units have the
correct fi rmware
No Video
Contact kvm-tec
support
Check if all
cables are plug-
ged in correctly
Check if the PC is
sending a Image by
plugging in a moni-
tor on the local out
of the local Unit
Check if local and re-
mote Unit have the
correct fi rmware
Check if the DDC
is set correctly (in
the menu under
point „o“)
Check if the net-
work switch is
setup correctly
and has enough
bandwidth
Contact kvm-tec
support
Check if other units
have the same
behaviour
We are here for you to answer
your questions about installation?
Manual download www.kvm-tec.com
or
kvm-tec Installationchannel on our homepage
personally [phone]

First
Aid
kvm-tec
media4Kconnect
kvm-tec engineered 4K System
6. Check the fi rmware version ....
To view the fi rmware version
Make sure the main menu is open. The currently installed fi rmware version of the remote and local units are
displayed (e.g. ‘4267’) and check that you have the same fi rmware on both units.
how to update the fi rmware
To perform a fi rmware update
Make sure that the main menu is open.
Press U to update the USB fl ash drive.
Update Service with kvm-tec Switching Manager Demoversion ....
This is a comfortable update management for your switching system.
You can update all extenders at the same time. The update is performed in the background and in a second step the
units are rebooting with the new fi rmware.
Only a short time is needed for the second step.
ATTENTION ! Only when the bar is grey, the update is fi nished.
Ways to update the fi rmware version ....
There are four ways to perform an update:
UBS stick update

First
Aid
kvm-tec
media4Kconnect
kvm-tec engineered 4K System
o identify your extender
o fi rst check your delivery content
o are all needed upgrades unlocked
o all cables are connected and all units are switched on
o check the LED status
o Video - check if the DDC is set correctly (in menu under point „O“ )
o USB - are all cables connected
o in case of issues check the fi rmware version (download for the newest fi rmware kvm-tec.com/support )
if everything is working fi ne - perfect
Tipps from our engineers for engineers
• reduce the setting of your system and set up only one local and one remote at the same place
• connect the monitor directly to the PC - does the monitor display an image ? (follow the mentioned steps
from above)
• LED status is red or blinking - this can be a cable problem - try to get a short patchcable and to connect
the units and be sure that it´s not a cross - over cable
• USB problems with mouse and keyboard - please try a different type of mouse and keyboard
Further expert tipps for issues
• Adapter - our units are transmitting DVI signals. If you are using adapters try a PC with DVI signal
• PC - please try another machine
• If you have more sets please make a cross check and change of the units
Further steps
Please, fi ll out the support form
and contact our support team [phone] - 30
7. Checklist ....

First
Aid
kvm-tec
media4Kconnect
kvm-tec engineered 4K System
If the shoe pinches, then we are there for you!
Support Form
Support - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
email
phone number
customer from
device type
SVX1
MVX1 Fiber copper
MX48 Fiber copper
MX2000 Fiber copper
UVX Fiber copper
Switching Manager
copper SVX2
MVX2 Fiber copper
copper
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices
(Switches, HUBs, Touch-
screens, Webcams,.....)
To support your case as quickly as possible
and to be able to process and track your data,
we ask you to provide us with
the following information.
After we have received your mail, a sup-
port ticket is automatically created in
our ticket system, where all informati-
on about your support case is stored.
and are traceable at any time.
This way the support team has all the infor-
mation about your system in a direct con-
versation and your advantage is that the
questions can be answered in a targeted and
faster way.
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing fl ashing
red orange green
glowing fl ashing
Please send the form to [email protected].
Thank you very much! As soon as we have received your mail, it will be tracked in our system as a support case and we will
contact you immediately!
Resolution:
Fix
kvm-tec electronic gmbh
Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria
[phone] - [email protected]
copper

First
Aid
kvm-tec
media4Kconnect
kvm-tec engineered 4K System
RMA Form
If the shoe pinches, then we are there for you!
RMA - request
If the shoe pinches, then we are there for you!
Contact Information
Company
Contact person
email
phone number
customer from
device type
SVX1
MVX1 Fiber copper
MX48 Fiber copper
MX2000 Fiber copper
UVX Fiber copper
Switching Manager
copper SVX2
MVX2 Fiber copper
copper
Firmware & Upgrade
Firmware Nr.:
Memory Option
RS232
VGA
Sound
Switching
Other connected devices
(Switches, HUBs, Touch-
screens, Webcams,.....)
Problem description
Almost done! If you want to be even faster on the phone, the following data would be helpful:
No power
No Link
VGA problem
No connection
DOA (dead on
arrival)
Stripy screen
No Video
No USB
Mouse/ Key-
board doesn´t
work
LED Status local/CPU
LED Status remote/CON
red orange green
glowing fl ashing
red orange green
glowing fl ashing
Please send your RMA to Heidi Brosig email [email protected]
Resolution:
Fix
kvm-tec electronic gmbh
Gewerbepark Mitterfeld 1A, 2523 Tattendorf, Austria
[phone] - [email protected]
copper
RMA Number