Kwikset OBSIDIAN Operating instructions

©2017 Spectrum Brands, Inc.
Programming and Troubleshooting Guide
Mastercode 2
Troubleshooting: Installation 7
Troubleshooting: Door Jamming and Door Handing 8
Troubleshooting: Touchscreen and User Codes 11
Troubleshooting: Smart Home Systems 13
Troubleshooting: Battery 15
Battery FAQ 16
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©2017 Spectrum Brands, Inc.
Mastercode
Programming timeout: If the screen is not pressed for 20 seconds, the system will time out
(indicated by three beeps and the “X” pattern ashing three times), and you will need to restart the procedure.
1. Keep door open. Press and HOLD the
Program button until the Checkmark
symbol illuminates (about 5 seconds).
2. Press Checkmark symbol once. 3. Enter new Mastercode.
Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is
used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed
as a user code, though this is not recommended). The Mastercode must be 4-8 digits.
4. Press Lock symbol once. 5. Re-enter Mastercode. 6. Press Lock symbol once.
If programming is successful, the Checkmark
will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern
will ash three times, and you will hear three
beeps. Make sure the Mastercode has not already
been programmed. Attempt the procedure again,
making sure to enter the same new Mastercode
in step 3 and 5.
Make sure switch #3 is on, and press the
Program button once. If you immediately
hear ve beeps and see the Checkmark ash
ve times, the Mastercode is enabled.
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About the Mastercode
Enabling and Setting the Mastercode

©2017 Spectrum Brands, Inc.
The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how to add user
codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.
1. Keep door open. Press the Program button
once. The Checkmark will ash ve times and
you will hear ve beeps.
2. Press Checkmark symbol once. 3. Enter Mastercode.
4. Press Lock symbol once. 5. Enter new user code. 6. Press Lock symbol once.
If programming is successful, the Checkmark
will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern
will ash three times with three beeps. Make
sure the user code is not a duplicate and that it is
between 4 and 8 digits during your next attempt.
Make sure the lock has room for an additional
code. If all user codes are lled, delete a code to
make room for this one. Make sure to enter a valid
Mastercode in step 3.
While the door is open and locked,
test the user code to make
sure it unlocks the door.
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CAdding User Codes with the Mastercode Enabled

©2017 Spectrum Brands, Inc.
1. Keep door open. Press the Program button
once. The Checkmark will ash ve times and
you will hear ve beeps.
2. Press Checkmark symbol once. 3. Press Lock symbol once.
4. Enter Mastercode. 5. Press Lock symbol once. 6. Enter user code to be deleted.
7. Press Lock symbol once. 8. Re-enter use code to be deleted. 9. Press Lock symbol once.
If programming is successful, the Checkmark
will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern
will ash three times with three beeps. Make sure
to enter a valid Mastercode in step 4.
While the door is open and locked, test
the user code to make sure it no longer
unlocks the door.
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DDeleting a Single User Code with the Mastercode Enabled

©2017 Spectrum Brands, Inc.
1. Keep door open. Press the Program button
once. The Checkmark will ash ve times and
you will hear ve beeps.
2. Press Checkmark symbol once. 3. Press Lock symbol once.
4. Enter Mastercode. 5. Press Lock symbol once. 6. Press “9” six times.
7. Press Lock symbol once. 8. Press “9” six times. 9. Press Lock symbol once.
If programming is successful, the Checkmark
will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern
will ash three times with three beeps. Make sure
to enter a valid Mastercode in step 4 during your
next attempt.
While the door is open and unlocked, press
the Lock symbol. If the latch bolt does not
extend to lock, then all codes have been
successfully deleted.
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EDeleting All User Codes with the Mastercode Enabled

©2017 Spectrum Brands, Inc.
1. Keep door open. Press and HOLD the Program
button until the Checkmark symbol illuminates
(about 5 seconds).
2. Press Checkmark symbol once. 3. Press Lock symbol once.
4. Enter Mastercode. 5. Press Lock symbol once. 6. Re-enter Mastercode.
7. Press Lock symbol once. If programming is successful, the Checkmark
will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern
will ash three times, and you will hear three
beeps. Make sure the Mastercode has been
enabled before trying to disable it. Attempt the
procedure again, making sure to enter the same
Mastercode in step 4 and 6.
Make sure switch #3 is on, and press
the Program button once. If you don’t
immediately hear ve beeps and see the
Checkmark ash ve times, the
Mastercode is disabled.
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FDisabling and Deleting the Mastercode

©2017 Spectrum Brands, Inc.
Troubleshooting: Installation
If you encounter any of the problems above, make sure that you are
using the correct mounting plate screws. Three sets of mounting screws
are supplied with the lock. Measure the thickness of your door to
determine the correct mounting screws.
Door Thickness
If your door is 1-3/8” (35 mm) thick, use the shorter gold screws.
If your door is 1-3/4” (44 mm) thick, use the medium silver screws.
If your door is 2” (51 mm) thick, use the longer black screws.
If you still encounter the problems above, the deadbolt latch may be
installed upside down. Remove the interior assembly, mounting plate,
and exterior assembly from the door, and look at the latch inside the
door hole.
If the word “UP” is upside down and at the bottom of the latch, the latch
is installed incorrectly.
Reinstall the latch, making sure the word “UP” faces upward.
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The interior mounting screws are dicult to tighten.
The interior and exterior assembly won’t mount parallel to the door edge.
The interior assembly does not fit on the mounting plate.

©2017 Spectrum Brands, Inc.
Troubleshooting: Door Jamming and Door Handing
The door handing process was not executed
during installation.
Perform the manual door handing process in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The wrong deadbolt latch is installed.
Electronic deadbolts require a tapered latch bolt for ease of operation. If
the latch being used is from an older lock, it will likely not have a tapered
latch bolt. Remove the lock from the door, including the old latch.
Replace with the new tapered latch that came with the lock and reinstall
the lock.
The deadbolt latch and strike are misaligned,
causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the
upper latch and strike so that the latch bolt enters the strike when the
door is locked.
The lower latch and lower strike (for your knob
or lever) are misaligned, putting too much
load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted
(unlocked), and close the door. If you have to push, pull or lift the door to
get it to close, adjust the position of the lower strike.
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The lock jams and the turnpiece does not rotate smoothly.
The lock beeps, the Checkmark and Lock symbols alternate flashing, and the
door cannot lock.

©2017 Spectrum Brands, Inc.
The hole in the door frame for the latch bolt is
not drilled deep enough.
Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
The mounting plate is placing tension on the
torque blade.
Attempt to lock and unlock the door with the interior turnpiece. If it is
unable to rotate, remove the interior assembly from the mounting plate.
Attempt to rotate the torque blade with a screwdriver. If it is still unable
to rotate, loosen the screws on the mounting plate and reposition the
plate so there is no tension on the cylinder torque blade. Test the torque
blade again with a screwdriver, making sure the latch bolt can operate
smoothly. Reinstall the interior assembly.
The clutch is disengaged.
Remove the battery pack. Remove the interior assembly from the
door. Verify that the lock can be operated smoothly with the key while
the interior is removed. Attempt to rotate the turnpiece on the interior
assembly to the vertical position. If it cannot rotate to the vertical position,
the clutch has become disengaged.
Place the battery cover onto the interior assembly, making sure to align
the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you
will need to use force when rotating the turnpiece, and you will hear it
click). This will re-engage the clutch.
180°
Align the turnpiece with the torque blade and reinstall the interior
assembly on the door.
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The handing process may have been executed
previously.
Follow the instructions inside the Installation and User Guide to perform
the manual door handing process
The battery level is too low.
This is indicated by the Checkmark and Lock symbols ashing
simultaneously ve times with ve beeps. Use a fresh set of batteries, and
perform the door handing process again.
Make sure the batteries are installed correctly in the battery pack and that
the battery pack is installed correctly in the interior assembly.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The mounting plate is placing tension on the
torque blade.
Manually lock and unlock the door to check that the mounting screws
are not too tight. Slightly loosen the mounting screws if needed. For more
information, see page 9.
The battery level is too low.
This is indicated by the Checkmark and Lock symbols ashing
simultaneously ve times with ve beeps. Use a fresh set of batteries,
and perform the manual door handing process.
The latch and strike are misaligned, causing
the latch to bind.
Perform the manual door handing process while the door is open. If it
is successful only when the door is open, the latch and strike are not
aligned as they should be. Ensure door preparation is in accordance with
the door drilling instructions, available online.
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The door handing process does not happen
automatically when the batteries are installed.
The touchscreen indicates a failure after the door handing process.
EThe deadbolt latch does not extend or retract on its own during
the door handing process.