Kwikset SMARTCODE 916 User manual

©2018 Spectrum Brands, Inc.
Programming and Troubleshooting Guide
Mastercode 2
Troubleshooting: Installation 10
Troubleshooting: Door Jamming and Door Handing 11
Troubleshooting: Touchscreen 14
Troubleshooting: Smart Home Systems 15
Troubleshooting: Battery 17
Battery FAQ 18
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©2018 Spectrum Brands, Inc.
Mastercode
Programming timeout: If the screen is not pressed for 20 seconds, the system will time out
(indicated by three beeps and the “X” pattern ashing three times), and you will need to restart the procedure.
1. Keep door open. Press and HOLD the Program button until the
Checkmark symbol illuminates (about 5 seconds).
2. Press Checkmark symbol once.
3. Enter new Mastercode.
4. Press Lock symbol once.
5. Re-enter Mastercode.
6. Press Lock symbol once.
Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is
used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed
as a user code, though this is not recommended). The Mastercode must be 4-8 digits.
Procedure continued on next page
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About the Mastercode
Enabling and Setting the Mastercode

©2018 Spectrum Brands, Inc.
If programming is successful, the Checkmark will illuminate and you
will hear one beep.
If programming is unsuccessful, the “X” pattern will ash three times,
and you will hear three beeps. Make sure the Mastercode has not already
been programmed. Attempt the procedure again, making sure to enter
the same new Mastercode in step 3 and 5.
7. Make sure switch #3 is on, and press the Program button once. If you
immediately hear ve beeps and see the Checkmark ash ve times,
the Mastercode is enabled.
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1. Keep door open. Press the Program button once. The Checkmark will
ash ve times and you will hear ve beeps.
2. Press Checkmark symbol once.
3. Enter Mastercode.
4. Press Lock symbol once.
5. Enter new user code.
6. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you
will hear one beep.
If programming is unsuccessful, the “X” pattern will ash three times with
three beeps. Make sure the user code is not a duplicate and that it is
between 4 and 8 digits during your next attempt. Make sure the lock has
room for an additional code. If all user codes are lled, delete a code to make
room for this one. Make sure to enter a valid Mastercode in step 3.
7. While the door is open and locked, test the user code to make
sure it unlocks the door.
The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how
to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with
your lock.
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CAdding User Codes with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
1. Keep door open. Press the Program button once. The Checkmark will
ash ve times and you will hear ve beeps.
2. Press Checkmark symbol once.
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once.
6. Enter user code to be deleted.
7. Press Lock symbol once.
8. Re-enter user code to be deleted.
Procedure continued on next page
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DDeleting a Single User Code with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
9. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you
will hear one beep.
If programming is unsuccessful, the “X” pattern will ash three times with
three beeps. Make sure to enter a valid Mastercode in step 4.
10. While the door is open and locked, test the user code to make
sure it no longer unlocks the door.
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1. Keep door open. Press the Program button once. The Checkmark will
ash ve times and you will hear ve beeps.
2. Press Checkmark symbol once.
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once.
6. Press “9” six times.
7. Press Lock symbol once.
8. Press “9” six times.
Procedure continued on next page
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EDeleting All User Codes with the Mastercode Enabled

©2018 Spectrum Brands, Inc.
9. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you
will hear one beep.
If programming is unsuccessful, the “X” pattern will ash three times with
three beeps. Make sure to enter a valid Mastercode in step 4 during your
next attempt.
10.While the door is open and unlocked, press the Lock symbol. If
the latch bolt does not extend to lock, then all codes have been
successfully deleted.
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1. Keep door open. Press and HOLD the Program button until the
Checkmark symbol illuminates (about 5 seconds).
2. Press Checkmark symbol once.
3. Press Lock symbol once.
4. Enter Mastercode.
5. Press Lock symbol once.
6. Re-enter Mastercode.
7. Press Lock symbol once.
If programming is successful, the Checkmark will illuminate and you
will hear one beep.
If programming is unsuccessful, the “X” pattern will ash three times, and
you will hear three beeps. Make sure the Mastercode has been enabled
before trying to disable it. Attempt the procedure again, making sure to
enter the same Mastercode in step 4 and 6.
8. Make sure switch #3 is on, and press the Program button once. If you
don’t immediately hear ve beeps and see the Checkmark ash ve
times, the Mastercode is disabled.
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FDisabling and Deleting the Mastercode

©2018 Spectrum Brands, Inc.
Troubleshooting: Installation
If you encounter any of the problems above, the deadbolt latch may be
installed upside down. Remove the interior assembly, mounting plate,
and exterior assembly from the door, and look at the latch inside the
door hole.
If the word “UP” is upside down and at the bottom of the latch, the latch
is installed incorrectly.
Reinstall the latch, making sure the word “UP” faces upward.
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The interior mounting screws are dicult to tighten.
The interior and exterior assembly won’t mount parallel to the door edge.
The interior assembly does not fit on the mounting plate.