
Chapter 6 Contents
6-1 Troubleshooting............................................................................................................................... 6-3
6-1-1 General error handling............................................................................................................... 6-3
(1) Maintenance messages ...................................................................................................... 6-3
(2) Error messages ................................................................................................................... 6-5
6-1-2 Diagnostic (Service error messages) ........................................................................................ 6-7
(1) Call service 7980 - Waste toner full
[Total page count less than 100,000 pages of printing]........
6-7
(2) Call service 7990 - Waste toner full
[Total page count more than 100,000 pages of printing]
..... 6-8
(3) Call service 2010 - Main motor error ................................................................................... 6-9
(4) Call service 4000 - Laser scanner unit [Polygon motor] error ........................................... 6-10
(5) Call service 4200 - Laser scanner unit [Pin photo diode] error ......................................... 6-12
(6) Call service 6110 - Fuser unit error ................................................................................... 6-14
(7) Call service 5300 - Eraser lamp error................................................................................ 6-15
(8) Call service F010 - Controller checksum error .................................................................. 6-16
(9) Call service F020 - Controller RAM read/write error ......................................................... 6-16
6-1-3 Print quality problems .............................................................................................................. 6-17
(1) Completely blank printout.................................................................................................. 6-18
(2) All-black printout ................................................................................................................ 6-19
(3) Dropouts............................................................................................................................ 6-20
(4) Black dots.......................................................................................................................... 6-21
(5) Black horizontal streaks ....................................................................................................6-21
(6) Black vertical streaks......................................................................................................... 6-22
(7) Unsharpness ..................................................................................................................... 6-23
(8) Gray background............................................................................................................... 6-24
(9) Dirt on the top edge or back of the paper.......................................................................... 6-25
Repetitive defects gauge ........................................................................................................6-26
6-1-4 Correcting a paper jam ............................................................................................................ 6-27
(1) Jam at the face-down and face-up trays ........................................................................... 6-27
(2) Jam at the paper cassette ................................................................................................. 6-28
(3) Jam inside the printer ........................................................................................................ 6-28