Lancom VP-100 User manual

LANCOM VP-100

© 2007 LANCOM Systems GmbH, Wuerselen (Germany). All rights reserved.
While the information in this manual has been compiled with great care, it may not be deemed an assurance of product
characteristics. LANCOM Systems shall be liable only to the degree specified in the terms of sale and delivery.
The reproduction and distribution of the documentation and software included with this product is subject to written
permission by LANCOM Systems. We reserve the right to make any alterations that arise as the result of technical
development.
All explanations and documents for registration of the products you find in the appendix of this documentation, if they
were present at the time of printing.
Trademarks
Windows®, Windows Vista™, Windows XP®and Microsoft®are registered trademarks of Microsoft, Corp.
The LANCOM Systems logo, LCOS and the name LANCOM are registered trademarks of LANCOM Systems GmbH. All other
names mentioned may be trademarks or registered trademarks of their respective owners.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http://www.openssl.org/.
This product includes cryptographic software written by Eric Young ([e-mail]).
This product includes software developed by the NetBSD Foundation, Inc. and its contributors.
The firmware of LANCOM VP-100 incorporates components available in source code as Open Source software with specific
licenses and copyrights of various authors. In particular the firmware incorporates components which are subject to the
GNU General Public License, version 2 (GPL). The license agreement including the text of the GPL can be found on the
product CD in the product folder as LC-VP100-License-EN.txt. The source codes and all license texts can be obtained from
LANCOM Systems GmbH FTP server electronically upon request.
Subject to change without notice. No liability for technical errors or omissions.
LANCOM Systems GmbH
Adenauerstr. 20/B2
52146 Wuerselen
Germany
www.lancom-systems.com
Wuerselen, September 2007
110569/0907

LANCOM VP-100
쮿Contents
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EN
Contents
1 Installation 7
1.1 Package content 7
1.2 System requirements 7
1.2.1 Configuring the LANCOM VP-100 7
1.2.2 Telephoning with VoIP 7
1.3 Introducing the LANCOM VP-100 8
1.3.1 Keys and status displays 8
1.3.2 Overview of key functions 9
1.3.3 The rear panel of the device 10
1.4 Hardware installation 11
2 Basic configuration of the LANCOM VP-100 12
2.1 Quick installation via keypad (LANCOM Easy Setup) 12
2.1.1 No local authentication 13
2.1.2 With local authentication 13
2.2 Basic configuration with the web interface 14
2.2.1 Open the web interface for configuration with LANconfig
14
2.2.2 Opening the web interface for configuration 14
2.2.3 The Installation Wizard 15
2.2.4 Registration at a public SIP provider 17
2.2.5 Registering at the LANCOM VoIP Router 19
2.2.6 Registration at an upstream PBX 21
3 Making telephone calls with the LANCOM VP-100 22
3.1 Initiating calls 22
3.1.1 By direct dialing 22
3.1.2 From the calls lists 22
3.1.3 About speed-dial keys 23
3.1.4 From the telephone book 23
3.2 Accepting calls 23
3.3 Options during telephone calls 24

LANCOM VP-100
쮿Contents
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4 Advanced configuration 26
4.1 Installation Wizard 26
4.2 Network settings 26
4.2.1 IP settings 26
4.2.2 Quality of Service 27
4.3 SIP settings 28
4.3.1 Basic settings 28
4.3.2 SIP account settings 29
4.3.3 Server settings 30
4.3.4 NAT-Traversal 30
4.3.5 Security 31
4.4 Telephone settings 31
4.4.1 Voice settings 31
4.4.2 General settings 32
4.4.3 Call-forwarding settings 32
4.4.4 Function keys 33
4.4.5 Alarm setting 34
4.4.6 Telephone book 35
4.4.7 Do not disturb 37
4.5 Information 38
4.6 Management 38
4.6.1 User administration 38
4.6.2 System log settings 38
4.6.3 Date/time 39
4.6.4 Ping test 40
4.6.5 Configuration 40
4.6.6 Firmware update 40
4.7 Logout 42
5 Appendix 43
5.1 Performance and characteristics 43
5.2 Keypad navigation 44
5.3 Connector wiring 47
5.4 CE-declarations of conformity 47

LANCOM VP-100
쮿Preface
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EN
Preface
Thank you for your confidence in us!
The LANCOM VP-100 is a SIP telephone which has been especially optimized
for user acceptance and wide application in business environments. It fits in
seamlessly with the familiar office work place and helps to provide all the
advantages of a unified infrastructure for data and voice.
The main features of the LANCOM VP-100 include:
쮿2-port Ethernet switch for installation between PC and network socket
쮿Power supply optionally via PoE or power adapter
쮿Two- line display
쮿Speakerphone function and headset connector
쮿14 programmable function keys
쮿Telephone book, call lists, redirect, DTMF, hold call, swap call, transfer
call, and three-way conference
Documentation structure
This documentation is intended for VoIP-infrastructure administrators and for
users of the LANCOM VP-100.
쮿The chapters ’Installation’ →page 7, ’Basic configuration of the
LANCOM VP-100’ →page 12 and ’Advanced configuration’ →page 26
(PDF documentation only; available on CD or as an Internet download) are
primarily intended for administrators.
쮿The chapter ’Making telephone calls with the LANCOM VP-100’
→page 22 shows users how to operate the LANCOM VP-100. The
appendix additionally contains an overview of ’Keypad navigation’
→page 44.

LANCOM VP-100
쮿Preface
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This documentation was created by …
... several members of our staff from a variety of departments in order to
ensure you the best possible support when using your LANCOM product.
In case you encounter any errors, or just want to issue critics enhancements,
please do not hesitate to send an email directly to:
[email protected]
Our online services www.lancom-systems.com are available to you
around the clock should you have any queries regarding the topics
discussed in this manual or require any further support. The area
'Support' will help you with many answers to frequently asked
questions (FAQs). Furthermore, the knowledgebase offers you a large
reserve of information. The latest drivers, firmware, utilities and
documentation are constantly available for download.
In addition, LANCOM support is available. For telephone numbers and
contact addresses of LANCOM support, please see the enclosed
leaflet or the LANCOM Systems website.
Information symbols
Very important instructions. Failure to observe this may result in damage.
Important instruction that should be observed.
Additional information that may be helpful but which is not required.

LANCOM VP-100
쮿Chapter 1: Installation
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1 Installation
This chapter will assist you to carry out the installation as quickly as possible.
First, check the package contents and system requirements. The device can
be installed and configured quickly and easily if all prerequisites are fulfilled.
1.1 Package content
Before beginning with the installation, please check that nothing is missing
from your package. Along with the device itself, the box should contain the
following accessories:
Should anything be missing, please take up immediate contact to your dealer
or to the address on the delivery note supplied with your device.
1.2 System requirements
1.2.1 Configuring the LANCOM VP-100
Configuring the LANCOM VP-100 can be done by using the keypad on the
device. Even more convenient is to use a browser to make your settings from
a computer that can access the LANCOM VP-100 via TCP/IP.
1.2.2 Telephoning with VoIP
In addition to the LANCOM VP-100, VoIP telephony also requires a SIP
gateway or a SIP proxy to handle the conversion between IP-based telephony
using the SIP protocol and other telecommunications networks (e.g. ISDN). A
SIP gateway can be provided by:
LANCOM
VP-100
Power adapter ✔
LAN connector cable (black) ✔
Telephone handset ✔
Handset connector cable ✔
LANCOM CD ✔
Printed documentation ✔

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쮿A LANCOM VoIP Router in your local network: The SIP gateway is then
integrated into the router; the VoIP telephone registers itself with the
LANCOM VoIP Router via the LAN (local registration)
쮿A VoIP-ready PBX located in the local network or in the network at
headquarters: The VoIP telephone registers itself with the PBX using a
LAN or VPN connection (upstream registration)
쮿A SIP provider account: The SIP gateway is located in the provider
network, the VoIP telephone registers itself with this gateway via the
Internet (public registration)
1.3 Introducing the LANCOM VP-100
This section introduces your device. You will find an overview of all status
displays, function keys and connectors here.
This section is of help to the installation but is not absolutely essential
reading. If you prefer you can skip this section and continue to section
’Hardware installation’ on page 11.
1.3.1 Keys and status displays
On the top of the phone you will see the display, the function keys and the
LEDs.
쐃Display The two-line display shows various information including the user and the
device status.



 

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The symbols in the display have the following meanings:
12 Keypad input mode is set to digits
ab Keypad input mode is set to lower-case letters
AB Keypad input mode is set to upper-case letters
Messages (MWI)
Do not Disturb (DnD)
Call forwarding
Mute
Call waiting
Call on hold
Alarm
쐇LED 2 Blinks red in case of missed calls, illuminates constantly when DnD is active.
쐋LED 1 Illuminates constantly in red when audio is switched to the headset.
Blinks red in case of error with the network connection or registration.
쐏Programmable
function keys
14 programmable function keys which can be set with a predefined function
or a speed-dial number.
쐄Keypad The keypad is used to enter digits and alpha-numerical characters for the
telephone's functions and to configure the LANCOM VP-100.
To enter alphanumerical characters you use the hash key to
toggle the input mode between digits, lower-case and upper-case
letters. Alphanumerical characters can only be used when configuring
the LANCOM VP-100.
쐂Speakerphone
key
The speakerphone key switches the phone into speakerphone mode.
1.3.2 Overview of key functions
The keys of the LANCOM VP-100 have the following functions:
Key Function
Keypad Input of digits and alphanumerical characters depending on the
current device status.
Programmable function
keys
Speed dialing of stored telephone numbers or execution of
predefined telephone functions.

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1.3.3 The rear panel of the device
The rear panel accommodates the LANCOM VP-100's connectors:
 Opens the lists of missed and received calls.
Navigate within the lists to make a selection.
Confirms the current selection.
Cancels the current action. When dialing numbers or entering
values in the configuration this deletes the last character.
Opens the menu.
Opens the list of dialed numbers for redialing.
Mute on/off
Hands free on/off
 Adjust volume
Flash/Call hold Places the current call on hold.
Swap between two active calls.
Transfer Transfer a caller to a third person.
Conference Telephone conference with two active calls, toggle on/off
Missed calls Opens the list of missed calls.
Received calls Opens the list of received calls.
DnD (Do not disturb) Toggles do not disturb on/off.
Headset Toggles between handset/speakerphone mode and the headset.
Key Function
  

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쐃Connector for the supplied power adapter
쐇Switch port for the LAN connection
쐋Switch port for connecting an additional network device
쐏Headset connector for the microphone plug
쐄Headset connector for the headphone/loudspeaker plug
1.4 Hardware installation
Installation of the LANCOM VP-100 involves the following steps:
햲LAN – First of all connect your LANCOM VP-100 to the LAN. Plug in one
end of the supplied network cable to a LAN connector on the device ,
and the other end into an available network connector socket in your local
network (a free socket on a switch or hub).
햳Connect the telephone handset – attach the short end of the spiral
telephone cable to the handset end and the long end to the telephone
socket on the underside of the device. Insert the non-spiraled portion of
the handset cable into the recessed channel.
햴Power supply – The socket 쐃is for connecting the supplied power
adapter.
Use only the supplied power adapter! The use of the wrong power
adapter can be of danger to the device or persons.
햵Connect further network devices – You can optionally connect further
network devices such as your PC or notebook to the second switch port
on the LANCOM VP-100 to share a single network connection.
햶Connect the headset – You can optionally connect a headset to the
LANCOM VP-100 so that your hands are free when conducting calls.
Ensure that you use the right connectors for the microphone and
loudspeaker.
Your LANCOM VP-100 is now ready to operate. With an unconfigured device,
the display presents the LANCOM Easy Setup.

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쮿Chapter 2: Basic configuration of the LANCOM VP
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2 Basic configuration of the LANCOM VP-100
In order to make and receive telephone calls the LANCOM VP-100 requires a
connection to a SIP gateway at a public provider, a LANCOM VoIP Router or a
VoIP-capable PBX.
We will describe the configuration of the LANCOM VP-100 primarily
based on the web interface. Configuration via the keypad is also
possible. Information of configuration via the keypad can be found in
the description of the menu in the appendix (’Keypad navigation’
→Page 44).
2.1 Quick installation via keypad (LANCOM Easy Setup)
The LANCOM VP-100 is optimally equipped for a quick and easy setup. The
start up is particularly easy with the LANCOM VP-100 when a LANCOM VoIP
Router is available in the LAN to regulate communications between VoIP
subscribers. In this situation, LANCOM Easy Setup can be used to enter all of
the parameters necessary for operating the LANCOM VP-100. The "normal"
configuration will be necessary to register the LANCOM VP-100 at a public SIP
provider or a VoIP-capable PBX.
Requirements for a successful quick installation: The LANCOM VoIP
Router has to work as the DHCP server in the LAN and control the
assignment of IP address information.
For the quick installation, all information is entered into the LANCOM VP-100
which is necessary for registration at the LANCOM VoIP Router. The procedure
differs depending on the setting for local authentication in the LANCOM VoIP
Router:
쮿If there is no local authentication, any VoIP device can register at a
LANCOM VoIP Router as long as it sends (any) telephone number and
valid domain. The domain is communicated by DHCP from the LANCOM
VoIP Router to the devices in the LAN. Thus there is no need for terminal
devices to be entered explicitly into the LANCOM VoIP Router.
쮿In case of local authentication, only devices with an explicit entry as a SIP
user can register with the LANCOM VoIP Router. The telephone number is
defined along with an authentication name and a password.

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If you do not wish to conduct the quick installation via keypad, then
simply confirm the values as suggested by the installation wizard and
configure the device via the web interface.
2.1.1 No local authentication
If local authentication in the LANCOM VoIP Router is not activated, the
LANCOM VP-100 merely requires a telephone number to register.
햲After starting the LANCOM VP-100, LANCOM Easy Setup appears in the
display. Use  to select the language for the configuration and
confirm with .
햳When requested to enter the 'Telephone number' enter the internal
telephone number or the SIP name for the device.
To enter alphanumerical characters you use the hash key to toggle the
input mode between digits, lower-case and upper-case letters.
햴Confirm your entries with the key .
The LANCOM VP-100 now tries to register with the LANCOM VoIP Router with
the number entered:
쮿Registration will succeed if the LANCOM VoIP Router is configured to
allow registration without authentication. If this is the case then the
telephone displays its name as 'VP-100'.
쮿If it is not possible to carry out registration without authentication, then
LANCOM Easy Setup continues to request further information.
2.1.2 With local authentication
If local authentication in the LANCOM VoIP Router is activated, the LANCOM
VP-100 requires the telephone number, a registration ID and a registration
password to register.
햲After entering the telephone number you will be prompted for the
'Authentication Name'. Enter the 'Authentication user name' from the
entry for the SIP user here. Confirm your entries with the key .
햳In the next step, enter the 'Password' from the entry for the SIP user.
Confirm your entries with the key .
The LANCOM VP-100 now again tries to register with the LANCOM VoIP
Router with the number entered, the registration ID and the password.

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쮿Registration will succeed if the information agrees with an active entry for
a SIP user. If this is the case then the telephone displays its name as
'VP-100'.
쮿If registration is not possible with the data you entered, the device
displays the message 'Register Error'. In this case, check and correct your
entries by using the web interface.
2.2 Basic configuration with the web interface
2.2.1 Open the web interface for configuration with LANconfig
LANconfig, the management software for LANCOM products, also supports
the LANCOM VP-100 Voice over IP telephones. After installation of the
hardware, the LANCOM VP-100 is displayed in the list of devices under a name
consisting of the model type and MAC address.
Clicking with the right-hand mouse key on the device opens up a context
menu which, among other things, can be used to start a web browser for
configuring the device.
2.2.2 Opening the web interface for configuration
The factory settings allow the LANCOM VP-100 to automatically obtain an IP
address by DHCP. Once started, the device displays its current IP address.
햲If you cannot read the IP address after starting the device, use the menu
key and the key to reach the menu entry 'Network settings' and
select with the key. Use the key to select the menu entry 'IP
address' and confirm your selection with the key . You will see the
current IP address for the device in four blocks of three figures.

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If the installation wizard starts in the display when the device is
switched on, confirm the suggested values and then access the menu
to read out the IP address.
햳Start your browser and enter the current IP address for the device into the
address field. You can omit any leading zeros in the blocks of numbers
(e.g. if '192.168.001.050' is displayed, enter '192.168.1.50' into your
browser). In the top right-hand corner you can select the language for the
configuration.
If the LANCOM VP-100 cannot retrieve an IP address from a DHCP
server, then it uses the standard IP address '172.23.56.253'. In this
case, the computer which is to be used to carry out the configuration
needs to have a fixed IP address from which '172.23.56.253' can be
reached.
If the LAN also has a DNS server for name resolution and this
communicates the allocation of IP addresses and names to the DHCP
server, then the LANCOM VP-100 can be reached under the name
'VP-100-<MAC address>' (e.g. "VP-100-00a057xxxxxx"). You will
find the MAC address on a sticker on the base of the device.
2.2.3 The Installation Wizard
This Installation Wizard assists you with the initial basic configuration of the
LANCOM VP-100. It carries out the following settings:
쮿The method of address allocation (static, DHCP, PPPoE)
쮿Parameters for network connections
쮿Information for SIP registration

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햲Start the Installation Wizard with the navigation on the left screen
column.
햳The first step is to select the IP mode:
왏With static IP address allocation, the following steps of the
configuration involve manually setting the network parameters in
your LAN (IP address, subnet mask, default gateway and DNS server).
왏With DHCP address allocation, all information is automatically
supplied by a DHCP server and no further network settings have to be
made.
왏For registration at a PPPoE server, all of the relevant PPPoE access
data (user name and password) has to be entered in the following
stages of configuration.
햴The second step is to enter the SIP configuration parameters. The values
for entry here have to match with those in the SIP-user configuration in
the LANCOM VoIP Router.

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왏Enter internal telephone number as SIP ID.
왏Authentication name and password match with the SIP user values.
왏As SIP domain, enter (preferably) the internal VoIP domain of the
LANCOM VoIP Router or the domain of an upstream IP PBX. As an
alternative, the internal IP address of the LANCOM VoIP Router can be
used.
When the LANCOM VP-100 retrieves its IP address information via
DHCP from the LANCOM VoIP Router, the SIP domain is entered
automatically.
2.2.4 Registration at a public SIP provider
If you wish to use a SIP account with a public SIP provider for telephony, you
have to enter the SIP-account details into the LANCOM VP-100.
햲To do this, access the menu 'SIP Settings' and the 'Account Settings' entry.
Enter the details of your SIP account sent to you by your provider here.

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왏SIP ID/Name: The telephone number of your SIP account.
Depending on the SIP provider, the telephone number as the SIP ID
may require the country code and/or area code to be entered as
leading digits.
왏Display name: The name for display to the person you are calling. If
the display name is left blank, the number of your SIP account will be
displayed instead.
The display name is only displayed if the SIP protocol is supported by
the telephone infrastructure of the person you are calling.
왏Authentication name: The User ID or SIP ID of your SIP account.
왏Authentication password: Your SIP-account password.
왏Password confirmation: Confirmation of your SIP-account password.
The entry of further data, e.g. MWI information (Message Waiting
Indication) is only required if your SIP provider explicitly gives you this
information.
Confirm your changes with the button Submit.
햳Access the menu 'SIP Settings' and the 'Server Settings' entry. Enter the
details of the SIP server as provided by your provider.

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왏Registrar: The address of the registrar server at your SIP provider.
왏Proxy: The address of the proxy server at your SIP provider.
If your provider did not give you details of a proxy address, enter the
registry server address here.
The entry of further data, e.g. outbound proxy or special ports, is only
required if your SIP provider explicitly gives you this information.
Confirm your changes with the button Submit.
2.2.5 Registering at the LANCOM VoIP Router
A LANCOM VoIP Router located in your local network can function as a SIP
proxy for the VoIP terminal equipment in the network. VoIP-capable terminal
devices such as a LANCOM VP-100 can then register locally at the LANCOM
VoIP Router. The SIP proxy handles the switching of calls to a public SIP
provider or to a VoIP PBX at a different site. Alternatively, the LANCOM VoIP
Router as a SIP gateway can perform the conversion to other telephone
networks (e.g. ISDN) itself.
Where the LANCOM VoIP Router also functions as a DHCP server in your LAN,
configuration of the LANCOM VP-100 can be very fast and convenient with the
Installation Wizard (’The Installation Wizard’ →Page 15).
If IP address information in the LAN is not communicated by the LANCOM
VoIP Router (e.g. fixed IP addresses or a different DHCP server in the LAN),
then the corresponding SIP-user data from the LANCOM VoIP Router must be
entered into the LANCOM VP-100.
햲To do this, access the menu 'SIP Settings' and the 'Account Settings' entry.
Enter your SIP user information as configured in the LANCOM VoIP Router.

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왏SIP ID/Name: The internal telephone number of your SIP user.
왏Display name: The name for display to the person you are calling. If
the display name is left blank, the number of your SIP account will be
displayed instead.
The display name is only displayed if the SIP protocol is supported by
the telephone infrastructure of the person you are calling.
왏Authentication name: The SIP user's authentication name.
왏Authentication password: The SIP user's password.
왏Password confirmation: Confirmation of the SIP user's password.
Confirm your changes with the button Submit.
햳Access the menu 'SIP Settings' and the 'Server Settings' entry. Enter the
SIP information for your LANCOM VoIP Router.