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LEGRAND HKRP10 Installation guide

Legrand Home
Smart Lighting
for
Apple HomeKit™
FAQ
Do Legrand Home lighting devices work with
other lighting control systems from Legrand?
No. Each lighting solution is built on a different platform
to meet each customer’s unique needs. Determine what
you want and need from your lighting system to select
a single Legrand solution that best suits your lifestyle.
Does this work with Android
phones and devices?
This system is designed to integrate into an OS
ecosystem. An iOS or tvOS device is required
to setup and use the system. There is currently
no compatibility for Android devices.
How do I install my product?
Legrand Home products wire the same way as standard
electrical devices, but they do require a neutral wire.
Printed instructions and online videos are available
to support your installation. Locate your device’s web
page here:www.legrand.us/radiant/HomeKit.
I can’t seem to get my lights to
connect out of the box.
Some common troubleshooting tips:
1) Make sure your device is connected to
a 2.4GHz network (and not 5GHz).
2) Make sure you have a WPA2 secured network.
3) If you’re still having difficulty, try factory
resetting the devices completely and then
attempting to connect them again.
How can I add additional users to my
Home so they can also control devices?
In the Apple Home app, click the Home icon
in the top left-hand corner and go to “Home
Settings”. Here you can invite other iOS users.
Please note that devices and scenes can be
shared across users but automations cannot.
How do I perform a firmware
update on my device?
In the Legrand Home app, you will get an exclamation
mark when a firmware update is available. Click on
your device, go to settings and press the firmware
update button on the bottom of the screen.
What products are my Legrand
Home devices compatible with?
Legrand Home products work with the Apple
Home app and your other HomeKit-enabled
accessories. These products also work with
Siri, Alexa, and the Google Assistant.
How do I use Amazon Alexa to
control my Smart devices?
See our Alexa quick start guide here:
www.legrand.us/radiant/homekit/alexa
How do I use Google Home to
control my Smart devices?
See our Alexa quick start guide here:
www.legrand.us/radiant/homekit/google
How do I add a lighting device to my system?
See our quick start video here:
https://www.youtube.com/watch?v=1dZ-Zz7wJe0
How do I rename a light?
In the Apple Home app, go to the specific
device’s settings to rename.
How do I create/edit a Scene?
Check out our video on using the Apple Home app:
https://www.youtube.com/watch?v=AlNUwFqwsPs
How do I automate a Scene?
Automated scenes require an iPad, HomePod, or Apple
TV set up as a home hub. You can set automations based
on time, location, or triggers from other devices.
Check out our video on using the Apple Home app:
https://www.youtube.com/watch?v=AlNUwFqwsPs
Legrand Home Smart Lighting for Apple HomeKit™| Frequently Asked Questions
How can I remotely control my devices
when I am away from home?
HomeKit products require an iPad, HomePod, or
Apple TV set up as a home hub in order to remotely
access your devices or set up automations.
Do I need a neutral wire to install
Legrand Home devices?
Yes. Legrand Home devices require a neutral
wire to support the small amount of power
needed for them to respond to commands from
the app even when devices are turned off.
How do I know if my Smart Dimmer will
work with my home’s fixture or bulb?
The Legrand Home Smart Dimmer is a patented
Tru-Universal dimmer. Unlike other dimmers,
it is guaranteed to dim virtually anydimmable
light bulbon a standard 120V, 60 Hz circuit.
What is the little toggle switch on
the side of my Smart Dimmer?
It is called an air gap switch and it physically
disconnects any power from reaching the lighting load
that is connected to it. It is a UL requirement for safety.
Can I add or replace a 3-way device
with a Legrand Home device?
Legrand Home features in-wall master and remote
devices. For multi-way operation, you will need ONE
master device. You can add multiple remote devices
and pair it with the master for multi-way operation.
I am having difficulty setting
up my remote devices.
If you were able to successfully setup your master
switch or master dimmer device, but are having
difficulty setting up your remote devices, check your
router’s settings. Under advanced settings, if you have
an AP isolation feature, ensure it is disabled. Second,
ensure if multicast routing (IGMP Proxying) is enabled.
What apps can I use to control my
Legrand Home products?
We recommend using the Apple Home app for
setup and use. However, you will need to use
the Legrand Home app if you want to link your
devices to Alexa or the Google Assistant.
If you need to use reverse phase on our Tru-Universal
dimmer, you will need the Legrand Home app.
Firmware updates are only available
through the Legrand Home app.
Where can I get help if I have
installation questions or issues?
Visit: www.legrand.us/support/onq
Call: (800) 223-4162, Option #3 from
8am - 6:30pm EST Monday-Friday
Email: technical.support-hs@legrand.us
Where do I find warranty information
on Legrand Home Smart Lighting?
Visit: www.legrand.us/support/onq
What if I have multiple
wireless Access Points?
Multiple access points have no negative
impacts on the system.
How much bandwidth does
the Wi-Fi system use?
The data size of the commands that are used
to send and receive controls on devices is very
small- just a few kilobits per message.
Can used Legrand Home devices be installed?
It is not recommended unless you know that the
devices have been factory reset. Additionally,
you would want to be certain that the original
installer had properly installed the wiring
device and not damaged it in any way.
How many devices can I support?
We recommend 20-40 devices in a given home.
While a Wi-Fi system can theorteically support more
devices, many routers and access points can only
support a limited number of devices on the network.
designed to be better™
60 Woodlawn Street
West Hartford, CT 06110
US: 1.877.BY.LEGRAND
Canada: 905.738.9195
www.legrand.us
www.legrand.ca
Legrand, North America

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