LEGRAND NEAT NOVO Release Note

NOVO
Technical Handbook
Handbook for Technical Administrators
NE41 15013-02 v2.0

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NOVO Technical Handbook - NE41 15013-02 v2.0
© 2015 Legrand
All rights reserved.
Document number: NE41 15013-02 v2.0
Revision date: 2020-01-15
NEAT Electronics AB
Varuvägen 2
SE-246 42 Löddeköpinge
Sweden
Phone: [phone]
Fax: [phone]
www.neat-group.com
[e-mail]
Declaration of Conformity
Hereby NEAT Electronics AB declares that the radio equipment NOVO is in compliance with Directive
2014/53/EU. The full text of the EU declaration of conformity is available at the following internet ad-
dress:
www.neat-group.com/downloads/documentation

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NOVO Technical Handbook - NE41 15013-02 v2.0
Content
1 Introduction 7
1.1 Intended use 7
1.2 About this handbook 7
2 The main unit 8
2.1 Overview 8
2.2 Buttons 9
2.2.1 Alarm button (B1) 9
2.2.2 Reset button (B2) 9
2.2.3 Extra button (B3) 9
2.3 LEDs 10
2.4 Connectors on NOVO 11
2.4.1 IP connector (C1) 11
2.4.2 AC connector (C2) 11
2.5 External MOBILE antenna (EA) 12
2.6 Connectors on NOVO PSTN/GSM, NOVO PSTN+ and NOVO PSTN 12
2.6.1 TELE connector (C1) 12
2.6.2 LINE connectorLINE (C2) 13
2.6.3 AC connector (C3) 13
2.6.4 External GSM antenna (EA) 13
2.7 External antenna 13
2.8 On/O button (PS1) 15
2.9 Reset button 15
2.10 Accumulator lid 16
2.10.1 Replacing the accumulator 17
2.11 Mounting the SIM card 17
2.12 Mounting the NOVO 18
2.12.1 Key holes 18
3 Indications 19
3.1 Visual indications 19
3.1.1 Front LEDs 19
3.1.2 Alarm button (L4) LED indications 20
3.1.3 Reset button LED (L5) indications 20
3.1.4 Extra button LED (L6) indications 20
3.1.5 Control mode LED indications 21
3.1.6 Service mode LED indications 21
3.1.7 Unit boot/startup 21
3.2 Acoustic indications 21
3.2.1 Pre-call signal 21
3.2.2 Disconnection signal 21
3.2.3 Warning functions in Idle mode 21

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NOVO Technical Handbook - NE41 15013-02 v2.0
4 Alarm functions 22
4.1 User alarms 22
4.1.1 Passive alarm 22
4.1.2 Home/Away 22
4.1.3 Presence/Ready 23
4.2 Technical Alarms 23
4.2.1 Radio transmitter surveillance 23
4.2.2 Accumulator alarm 24
4.2.3 Automatic test alarm 24
4.2.4 Battery alarm 24
4.2.5 Radio interference 24
4.2.6 Mains failure 25
4.2.7 Mains return 25
4.2.8 PSTN/MOBILE/IP surveillance 25
5 The alarm call 26
5.1 Alarm event 26
5.1.1 Alarm type 26
5.1.2 Alarm type group 26
5.1.3 Sequence 26
5.1.4 Call type 26
5.1.5 Global settings for sequence and call attempts 27
5.2 Carrier type 27
5.2.1 Auto carrier 27
5.2.2 Max conversation time 27
5.2.3 Alarm code 27
5.3 Wait between call attempts 28
5.4 Roaming 28
5.5 Indications during an alarm call 29
5.5.1 Acoustical indications 29
5.5.2 Visual indications 30
5.6 Protocols 30
5.7 Examples 31
5.7.1 A simple alarm sequence 31
5.7.2 SCAIP over IP/GSM 32
5.7.3 NEAT Talk/CPC to an analogue alarm receiver 32
6 Programming/conguration modes 33
6.1 General 33
6.2 Programming via buttons 33
6.2.1 Control Mode 34
6.2.2 Service Menu 34
6.3 Programming with LPP/HAND 39

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NOVO Technical Handbook - NE41 15013-02 v2.0
7 Real Time Clock (RTC) 39
8 Alarm and event log 39
9 Important 40
9.1 Use and maintenance 40
9.2 Cleaning 40
9.3 Safety Notes 40
9.4 Disposal 40
Appendix A Technical data 41
Appendix A.1 Technical data NOVO 41
Appendix A.2 Technical data SMILE 42
Appendix B NOVO Mounting holes 42
Appendix C Recommended accumulators 42
Appendix D Alarm types and Alarm type groups 43

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NOVO Technical Handbook - NE41 15013-02 v2.0
Document revision history
Revision Date Version Revision details
2018-05-21 1.0 v1.0 release
2020-01-15 2.0 Release of v2.0. General review to include new NOVO version.

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NOVO Technical Handbook - NE41 15013-02 v2.0
1 Introduction
1.1 Intended use
The Care Phone NOVO is a unit designed for the purpose of providing security and
a sense of comfort and safety for the user. The unit is primarily designed for people
living in their own residence or in nursing homes.
1.2 About this handbook
This documentation is mainly a technical handbook but can be used as a user manual
for advanced users.
The technical handbook is valid for all versions of NOVO (i.e. NOVO IP/GSM, NOVO
IP/4G, NOVO PSTN/GSM, NOVO PSTN+ and NOVO PSTN).
To determine your version, please refer to the bottom label on your product.
Throughout this technical handbook common functions and properties will be
described for all NOVO versions and where applicable the special characteristics for a
certain version will be specied.
For the purposes of this document “mobile network” is used to describe both GSM
and 4G network.
For the purposes of this document NOVO IP/Mobile is used to describe both NOVO
IP/GSM and NOVO IP/4G.
In this document "unit" refers to NOVO, "transmitter" and "peripheral" refers to
miscellaneous radio transmitters sold and veried by NEAT Electronics that can be
registered in the NOVO.
Pictograms
Information notes and warnings intended for maintenance personnell and/or users
are emphasized in these instructions by the pictograms dened here.
The Information sign and corresponding text is intended for information which might
be useful but not critical for the reader and/or user.
The Warning triangle sign and corresponding text is intended for critical
information to which the user and/or reader should pay special attention.
Highlighted text
In the running text certain text is highlighted for emphasis.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2 The main unit
Novo comes in ve versions: NOVO IP/GSM, NOVO IP/4G, NOVO PSTN/GSM, NOVO
PSTN+ and NOVO PSTN.
2.1 Overview
Care phone NOVO appears as in the picture below. The unit has been designed to
make it as simple as possible to handle with maximum safety. The size of the plastic
cover is: 128 x 180 x 65 mm.
1
2
3
C
B
A
1 1
2
3
4
6
7
85
Picture 1. Care phone NOVO top view Picture 2. Care Phone NOVO bottom view
# Denomination
1 Speaker
2 Buttons
3 Front LEDs
Table 1. NOVO top view parts.
# Denomination
1Keyholes (for hanging up the unit) x 2
2Connector well (under the connector lid)
3Bottom cover screw
4Power button
5SIM card hatch*
6Product label area
7Microphone
8Reset hole
Table 2. NOVO bottom view parts.
*The SIM card slot is accessible through a so SIM-hatch on certain models.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.2 Buttons
The NOVO unit has three distinct buttons located on the front cover.
B3B2 B1
Picture 3. Buttons on care phone NOVO.
# Denomination Colour
B1 Alarm button Red
B2 Reset button Green*
B3 Extra *button Yellow*
Table 3. NOVO unit buttons.
* In certain countries the Reset button is yellow and the Extra button is green.
2.2.1 Alarm button (B1)
A user alarm can be activated by pressing the red Alarm button (B1).
This button is also used in Control Mode and Service Mode.
2.2.2 Reset button (B2)
Before making an alarm call, NOVO can be congured to play a pre-call signal. During
that time the user has the option to reset the alarm by pressing Reset button (B2).
The unit will then play the disconnection signal to indicate this (if alarm is congured
as audible), cancel the call and return to idle mode. This function can also be
enabled, through conguration, between call attempts.
This button is also used in Control Mode and Service Mode.
2.2.3 Extra button (B3)
The Extra button's (B3) default function is to toggle and indicate Home/Away. For
more information about Home/Away please refer to "4.1.2 Home/Away".
This button is also used in Control Mode, Service Mode and Daily Report.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.3 LEDs
The main unit has six (6) LEDs.
L3L2L1
L4
L5 L6
Picture 4. NOVO unit LEDs
# Colour Position (seen as above)
L1 Green Lemost LED in front
L2 Red Middle LED in front
L3 Yellow Rightmost LED in front
L4 Red Behind the Alarm button (B1)
L5 Green* Behind the Reset button (B2)
L6 Yellow* Behind the Extra button (B3)
Table 4. NOVO unit LEDs.
*In certain countries the Reset button is yellow, and the Extra button is green.
The LED indications are described in chapter "3.1 Visual indications".