LEGRAND NEAT NOVO Release Note

NOVO
Technical Handbook
Handbook for Technical Administrators
NE41 15013-02 v2.0

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NOVO Technical Handbook - NE41 15013-02 v2.0
© 2015 Legrand
All rights reserved.
Document number: NE41 15013-02 v2.0
Revision date: 2020-01-15
NEAT Electronics AB
Varuvägen 2
SE-246 42 Löddeköpinge
Sweden
Phone: [phone]
Fax: [phone]
www.neat-group.com
[e-mail]
Declaration of Conformity
Hereby NEAT Electronics AB declares that the radio equipment NOVO is in compliance with Directive
2014/53/EU. The full text of the EU declaration of conformity is available at the following internet ad-
dress:
www.neat-group.com/downloads/documentation

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NOVO Technical Handbook - NE41 15013-02 v2.0
Content
1 Introduction 7
1.1 Intended use 7
1.2 About this handbook 7
2 The main unit 8
2.1 Overview 8
2.2 Buttons 9
2.2.1 Alarm button (B1) 9
2.2.2 Reset button (B2) 9
2.2.3 Extra button (B3) 9
2.3 LEDs 10
2.4 Connectors on NOVO 11
2.4.1 IP connector (C1) 11
2.4.2 AC connector (C2) 11
2.5 External MOBILE antenna (EA) 12
2.6 Connectors on NOVO PSTN/GSM, NOVO PSTN+ and NOVO PSTN 12
2.6.1 TELE connector (C1) 12
2.6.2 LINE connectorLINE (C2) 13
2.6.3 AC connector (C3) 13
2.6.4 External GSM antenna (EA) 13
2.7 External antenna 13
2.8 On/O button (PS1) 15
2.9 Reset button 15
2.10 Accumulator lid 16
2.10.1 Replacing the accumulator 17
2.11 Mounting the SIM card 17
2.12 Mounting the NOVO 18
2.12.1 Key holes 18
3 Indications 19
3.1 Visual indications 19
3.1.1 Front LEDs 19
3.1.2 Alarm button (L4) LED indications 20
3.1.3 Reset button LED (L5) indications 20
3.1.4 Extra button LED (L6) indications 20
3.1.5 Control mode LED indications 21
3.1.6 Service mode LED indications 21
3.1.7 Unit boot/startup 21
3.2 Acoustic indications 21
3.2.1 Pre-call signal 21
3.2.2 Disconnection signal 21
3.2.3 Warning functions in Idle mode 21

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NOVO Technical Handbook - NE41 15013-02 v2.0
4 Alarm functions 22
4.1 User alarms 22
4.1.1 Passive alarm 22
4.1.2 Home/Away 22
4.1.3 Presence/Ready 23
4.2 Technical Alarms 23
4.2.1 Radio transmitter surveillance 23
4.2.2 Accumulator alarm 24
4.2.3 Automatic test alarm 24
4.2.4 Battery alarm 24
4.2.5 Radio interference 24
4.2.6 Mains failure 25
4.2.7 Mains return 25
4.2.8 PSTN/MOBILE/IP surveillance 25
5 The alarm call 26
5.1 Alarm event 26
5.1.1 Alarm type 26
5.1.2 Alarm type group 26
5.1.3 Sequence 26
5.1.4 Call type 26
5.1.5 Global settings for sequence and call attempts 27
5.2 Carrier type 27
5.2.1 Auto carrier 27
5.2.2 Max conversation time 27
5.2.3 Alarm code 27
5.3 Wait between call attempts 28
5.4 Roaming 28
5.5 Indications during an alarm call 29
5.5.1 Acoustical indications 29
5.5.2 Visual indications 30
5.6 Protocols 30
5.7 Examples 31
5.7.1 A simple alarm sequence 31
5.7.2 SCAIP over IP/GSM 32
5.7.3 NEAT Talk/CPC to an analogue alarm receiver 32
6 Programming/conguration modes 33
6.1 General 33
6.2 Programming via buttons 33
6.2.1 Control Mode 34
6.2.2 Service Menu 34
6.3 Programming with LPP/HAND 39

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NOVO Technical Handbook - NE41 15013-02 v2.0
7 Real Time Clock (RTC) 39
8 Alarm and event log 39
9 Important 40
9.1 Use and maintenance 40
9.2 Cleaning 40
9.3 Safety Notes 40
9.4 Disposal 40
Appendix A Technical data 41
Appendix A.1 Technical data NOVO 41
Appendix A.2 Technical data SMILE 42
Appendix B NOVO Mounting holes 42
Appendix C Recommended accumulators 42
Appendix D Alarm types and Alarm type groups 43

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NOVO Technical Handbook - NE41 15013-02 v2.0
Document revision history
Revision Date Version Revision details
2018-05-21 1.0 v1.0 release
2020-01-15 2.0 Release of v2.0. General review to include new NOVO version.

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NOVO Technical Handbook - NE41 15013-02 v2.0
1 Introduction
1.1 Intended use
The Care Phone NOVO is a unit designed for the purpose of providing security and
a sense of comfort and safety for the user. The unit is primarily designed for people
living in their own residence or in nursing homes.
1.2 About this handbook
This documentation is mainly a technical handbook but can be used as a user manual
for advanced users.
The technical handbook is valid for all versions of NOVO (i.e. NOVO IP/GSM, NOVO
IP/4G, NOVO PSTN/GSM, NOVO PSTN+ and NOVO PSTN).
To determine your version, please refer to the bottom label on your product.
Throughout this technical handbook common functions and properties will be
described for all NOVO versions and where applicable the special characteristics for a
certain version will be specied.
For the purposes of this document “mobile network” is used to describe both GSM
and 4G network.
For the purposes of this document NOVO IP/Mobile is used to describe both NOVO
IP/GSM and NOVO IP/4G.
In this document "unit" refers to NOVO, "transmitter" and "peripheral" refers to
miscellaneous radio transmitters sold and veried by NEAT Electronics that can be
registered in the NOVO.
Pictograms
Information notes and warnings intended for maintenance personnell and/or users
are emphasized in these instructions by the pictograms dened here.
The Information sign and corresponding text is intended for information which might
be useful but not critical for the reader and/or user.
The Warning triangle sign and corresponding text is intended for critical
information to which the user and/or reader should pay special attention.
Highlighted text
In the running text certain text is highlighted for emphasis.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2 The main unit
Novo comes in ve versions: NOVO IP/GSM, NOVO IP/4G, NOVO PSTN/GSM, NOVO
PSTN+ and NOVO PSTN.
2.1 Overview
Care phone NOVO appears as in the picture below. The unit has been designed to
make it as simple as possible to handle with maximum safety. The size of the plastic
cover is: 128 x 180 x 65 mm.
1
2
3
C
B
A
1 1
2
3
4
6
7
85
Picture 1. Care phone NOVO top view Picture 2. Care Phone NOVO bottom view
# Denomination
1 Speaker
2 Buttons
3 Front LEDs
Table 1. NOVO top view parts.
# Denomination
1Keyholes (for hanging up the unit) x 2
2Connector well (under the connector lid)
3Bottom cover screw
4Power button
5SIM card hatch*
6Product label area
7Microphone
8Reset hole
Table 2. NOVO bottom view parts.
*The SIM card slot is accessible through a so SIM-hatch on certain models.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.2 Buttons
The NOVO unit has three distinct buttons located on the front cover.
B3B2 B1
Picture 3. Buttons on care phone NOVO.
# Denomination Colour
B1 Alarm button Red
B2 Reset button Green*
B3 Extra *button Yellow*
Table 3. NOVO unit buttons.
* In certain countries the Reset button is yellow and the Extra button is green.
2.2.1 Alarm button (B1)
A user alarm can be activated by pressing the red Alarm button (B1).
This button is also used in Control Mode and Service Mode.
2.2.2 Reset button (B2)
Before making an alarm call, NOVO can be congured to play a pre-call signal. During
that time the user has the option to reset the alarm by pressing Reset button (B2).
The unit will then play the disconnection signal to indicate this (if alarm is congured
as audible), cancel the call and return to idle mode. This function can also be
enabled, through conguration, between call attempts.
This button is also used in Control Mode and Service Mode.
2.2.3 Extra button (B3)
The Extra button's (B3) default function is to toggle and indicate Home/Away. For
more information about Home/Away please refer to "4.1.2 Home/Away".
This button is also used in Control Mode, Service Mode and Daily Report.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.3 LEDs
The main unit has six (6) LEDs.
L3L2L1
L4
L5 L6
Picture 4. NOVO unit LEDs
# Colour Position (seen as above)
L1 Green Lemost LED in front
L2 Red Middle LED in front
L3 Yellow Rightmost LED in front
L4 Red Behind the Alarm button (B1)
L5 Green* Behind the Reset button (B2)
L6 Yellow* Behind the Extra button (B3)
Table 4. NOVO unit LEDs.
*In certain countries the Reset button is yellow, and the Extra button is green.
The LED indications are described in chapter "3.1 Visual indications".

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.4 Connectors on NOVO
C4C3EA
C
B
AC2
C1 C4C3EA
Picture 5. NOVO IP/Mobile with connector lid removed. Picture 6. NOVO IP/Mobile with accumulator lid
removed.
The connectors are located in a well under the connector lid in the bottom of the
speaker. Access the well by removing the connector lid.
Connector# Denomination Type
C1 IP RJ 45 (Ethernet)
C2 AC Micro-USB
EA External antenna SMA Connector (female)
Table 5. NOVO IP/Mobile connectors denominations and physical characteristics.
2.4.1 IP connector (C1)
The IP connector (C1) is a RJ45 (Ethernet) female connector and used for IP trac over
cable.
2.4.2 AC connector (C2)
Connect the adaptor to the outlet marked AC in the bottom well of the NOVO,
see "2.4 Connectors on NOVO".
Only use the AC adaptor for your market.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.5 External MOBILE antenna (EA)
See "2.7 External antenna".
2.6 Connectors on NOVO PSTN/GSM, NOVO PSTN+ and NOVO PSTN
C4C3EA
C
B
AC3C2C1 C4EA
Picture 7. NOVO PSTN/GSM with
connector lid removed.
Picture 8. NOVO PSTN/GSM with
accumulator lid removed.
The connectors are located in a well under the connector lid in the bottom of the
speaker. Access the well by removing the connector lid.
Connector# Denomination Type
C1 TELE RJ11 (4/6)
C2 LINE RJ11 (4/6)
C3 AC Micro-USB
EA External antenna SMA Connector (female)
Table 6. NOVO PSTN/GSM connectors denominations and physical characteristics.
2.6.1 TELE connector (C1)
The TELE connector (C1) is a RJ11 female connector and used to connect a secondary
phone to the PSTN network.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.6.2 LINE connectorLINE (C2)
The TELE connector (C1) is a RJ11 female connector and used for PSTN trac.
NOVO must be connected to the rst PSTN wall outlet and all other regular phones
must be connected to the TELE connector (C1).
2.6.3 AC connector (C3)
The AC adaptor conforms to the European directive EuP II. Connect the adaptor to
the outlet marked AC in the bottom well of the NOVO, see "2.6 Connectors on NOVO
PSTN/GSM, NOVO PSTN+ and NOVO PSTN".
Only use the AC adaptor for your market.
2.6.4 External GSM antenna (EA)
See next section, "2.7 External antenna".
2.7 External antenna
Applies to NOVO IP/Mobile, NOVO PSTN/GSM and NOVO PSTN+.
NOVO supports the use of an external antenna. The unit can be congured to use
either the external or the internal antenna. The external antenna can be used in case
of poor mobile network signal.
The external antenna can be placed in an indoor or outdoor environment. Mount
the antenna with the tape and/or screws included in the external antenna package.
Place the antenna where the optimal signal strength can be achieved given the
location for the installation.

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NOVO Technical Handbook - NE41 15013-02 v2.0
Connecting the external antenna
1. If an external antenna is to be used, the plastic flange (marked in red in the
illustration below) must be removed from the bottom cover.
Picture 9. Remove the plastic flange if an external antenna is to be used.
2. Locate the SMA contact (EA).
C4C3EA
Picture 10. SMA connector (EA).
3. Remove the power and network cables.
4. If unit is On, turn o the unit with the On/O button. Remove the accumulator lid
by unscrewing the screw just below the connector lid.
5. Gently screw the antenna connector clock wise onto the SMA contact (EA).
6. Place the cable between the small plastic “heels” to lead the antenna out of the
cover.
7. Ret the bottom cover.
8. Ret the AC and nally the network cable and start up the unit.
9. Activate the external antenna in the Service Menu, see "Set external Mobile
antenna to On/O" on page 38.
10. Test the Mobile network signal, see "Range test" on page 37.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.8 On/O button (PS1)
The On/Off button (PS1) is not connected in series with the power source. This
means that the processor (CPU) can control when the unit shall be powered on and
o. The CPU can for instance shut o the unit to save the backup accumulator.
Please note that it isn’t enough to disconnect the AC plug to shut o the unit. The unit
will switch to the backup accumulator as power source.
2.9 Reset button
RH
Picture 11. Reset hole (RH) location.
The Reset button is accessible through the Reset hole (RH). To do a manual reset of
the unit, bypassing On/O button, carefully push a pin with a dull end through the
hole until unit reboot.
Aer a manual reset the unit will restore alarm and event queues as well as the
previous Home/Away state and Presence/Ready state. It will also restore status on
whether Radio interference has been reported and whether Mobile network failure,
IP network failure or Mains failure alarms and/or events have been reported.

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NOVO Technical Handbook - NE41 15013-02 v2.0
2.10 Accumulator lid
C
B
A
1 1
2
3
4
6
7
85
EA
C
B
A
Picture 12. Accumulator lid screw (3). Picture 13. Accumulator compartment.
The pictures above display the internal accumulator compartments for the standard
and large accumulator. The accumulator connector (C) is pictured as well.
# Denomination
A Standard capacity accumulator compartment
B Large capacity accumulator compartment
C Accumulator connector
Table 7. Accumulator compartment denominations.
To open the accumulator lid, remove the cover screw (marked 3 in Picture 10). The
accumulator compartment for the backup accumulators is under the lid. When
replacing a backup accumulator, note that the accumulator must be of the correct
type and delivered from NEAT.
Always disconnect the AC adaptor and all other cables before opening the
accumulator lid.
Accumulator replacement should only be performed by trained personnel.
NOVO can be equipped with either of two accumulator types:
• the standard accumulator with 400 mAh capacity.
• a large capacity accumulator with 2000 mAh capacity.
Note that NOVO IP/4G model requires the large capacity accumulator.

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NOVO Technical Handbook - NE41 15013-02 v2.0
Below are schematic illustrations of the accumulators.
Picture 14. Standard NOVO accumulator. Picture 15. NOVO large capacity accumulator.
2.10.1 Replacing the accumulator
1. Power o the unit and disconnect the AC adaptor and any other cables from the
unit.
2. Remove the bottom cover by unscrewing the screw below the connector lid.
3. Disconnect the accumulator connector and remove the old accumulator.
4. Fit the new accumulator in the appropriate accumulator compartment, see
"Picture 13".
5. Connect the new accumulator in the accumulator connector, see "Picture 13".
6. Ret the accumulator lid, secure it with the screw and reconnect any cables.
2.11 Mounting the SIM card
Applies only to NOVO IP/Mobile, NOVO PSTN/GSM and NOVO PSTN+.
C4C3EA
C
B
A
H1
Picture 16. SIM Hatch (H1) location.
Depending on model the SIM-hatch is made of either rubber (so) or plastic (hard).
SIM cards should only be changed by the customer on NOVO products with a so
SIM-hatch. To change SIM card on a NOVO product with a hard, plastic SIM-hatch
send the unit to NEAT Electronics or a certied distributor.
NOVO IP/Mobile, NOVO PSTN/GSM and NOVO PSTN+ only support micro SIM (3FFF).

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NOVO Technical Handbook - NE41 15013-02 v2.0
Picture 17. Insert SIM card into SIM card slot.
1. Power o the unit.
2. Open the SIM-hatch (H1). Note that the hatch should not be entirely removed.
3. Insert the SIM card according to the sketch in the bottom label.
4. Ret the SIM-hatch (H1).
5. Power on the unit. A reboot the NOVO is required aer inserting the SIM-card.
2.12 Mounting the NOVO
2.12.1 Key holes
There are two key holes for wall mounting the unit. The holes are designed to be
used together with screws with a head diameter of 7-8 mm. The screw head should
be approximately 4 mm out of the wall for best t.
A drawing and measures is found in "Appendix B NOVO Mounting holes".

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NOVO Technical Handbook - NE41 15013-02 v2.0
3 Indications
3.1 Visual indications
3.1.1 Front LEDs
In normal operation the front LEDs (L1 – L3) are o. When an error occurs, the
corresponding LED will indicate the error. The signicance of the LEDs is described
on the bottom label of the unit.
When the unit is running on accumulator power the LED indications will switch to
blinking to consume less power. See the tables below for all supported indications.
Note that the individual visual error indications can be disabled by conguration.
Furthermore, all visual error indications can be disabled with a specic conguration
parameter.
LED indications for NOVO IP/Mobile, NOVO PSTN/GSM and NOVO PSTN+.
L1 (Network) L2 (AC) L3 (Accumulator)
Normal mode, no failures O O O
Network failure (IP/Mobile/LINE) On O O
AC failure O 0.5s On/4.5s O O
Accumulator failure O O On
Network and AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Network and accumulator failure On O On
AC and accumulator failure O 0.5s On/4.5s O 0.5s On/4.5s O
Network, AC and accumulator
failure 0.5s On/4.5s O 0.5s On/4.5s O 0.5s On/4.5s O
Radio interference 0.5s On/0.5s O 0.5s On/0.5s O 0.5s On/0.5s O
SIM card failure 0.5s On/0.5s O O O
AC and SIM card failure 0.5s On/4.5s O 0.5s On/4.5s O O
Table 8. Front LED (L1 - L3 ) indications.
Firmware download and upgrade indication NOVO IP/Mobile, NOVO PSTN/GSM and
NOVO PSTN+
When downloading over p the sender can set whether the NOVO unit shall indicate
an ongoing rmware download by blinking the Reset button LED (L5) 0.5s On/0.5s O
or not.
There is NO indication when downloading over USB.
When rmware download is complete the unit automatically reboots and starts the
rmware upgrade process. During rmware upgrade LEDs L1, L2 and L3 flash in
synchronization 100ms On/100ms O and aer upgrade the unit starts up normally.

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NOVO Technical Handbook - NE41 15013-02 v2.0
LED indications for NOVO PSTN
The table below applies to NOVO PSTN.
L1 (LINE ) L2 (AC) L3 (Accumulator)
Normal mode, no failures O O O
Line failure On O O
AC failure O 0.5s On/4.5s O O
Accumulator failure O O On
Line and AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Line and accumulator failure On O On
AC and accumulator failure O 0.5s On/4.5s O 0.5s On/4.5s O
Line, AC and accumulator failure 0.5s On/4.5s O 0.5s On/4.5s O 0.5s On/4.5s O
Radio interference 0.5s On/0.5s O 0.5s On/0.5s O 0.5s On/0.5s O
AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Table 9. Front LED (L1 - L3) indications.
3.1.2 Alarm button (L4) LED indications
The following indications are made during normal operation with Alarm button LED (L4).
AC Mode Accumulator Mode
Normal operation On* O
Call in progress/Conversation 0.5s On/0.5s O 0.5s On/0.5s O
Wait between calls 1.0s On/1.0s O 1.0s On/1.0s O
No more call attempts** 2.5s On/2.5s O O
Table 10. Alarm button (L4) indications.
* Indication can be disabled by conguration.
** No more call attempts are indicated when all call attempts have been exhausted without
success. The alarm has failed.
3.1.3 Reset button LED (L5) indications
The following indications are made with the Reset button LED (L5).
AC Mode Accumulator Mode
Firmware download over p* 0.5s On/0.5s O 0.5s On/0.5s O
Passive notifcation 0.5s On/0.5s O 0.5s On/0.5s O
Table 11. Reset button LED (L5) indications.
* The behaviour depends on whether the sender has enabled indication or not. If it is disabled
there is no indicaton during download. There is NO indication when downloading over USB.
This is NOT valid for NOVO PSTN!
3.1.4 Extra button LED (L6) indications
The following indications are made with the Extra button LED (L6).
AC Mode Accumulator Mode
Away mode On 0.5s On/4.5s O
Home mode O O
Table 12. Extra button LED (L6) indications.