LEGRAND neat NOVO IP User manual

User manual
NE41 15008-00 v3.0 TUNSTALL
NOVO IP/4G

Table of Contents
Safety Notes ........................................................................................................................................................ 4
Introduction......................................................................................................................................................... 5
Overview.............................................................................................................................................................. 5
What’s in the box ............................................................................................................................................ 5
Top / Bottom View .......................................................................................................................................... 6
Buttons and LEDs............................................................................................................................................. 7
Buttons ........................................................................................................................................................ 7
Visual LED indications...................................................................................................................................... 8
LED L1-L3 Indications................................................................................................................................... 8
LED L4 Indications........................................................................................................................................ 9
LED L5 Indications........................................................................................................................................ 9
LED L6 Indications...................................................................................................................................... 10
Other.......................................................................................................................................................... 10
Audible indications........................................................................................................................................ 10
Pre-call signal............................................................................................................................................. 10
Dial tones in speaker ................................................................................................................................. 11
Entering wait between calls ...................................................................................................................... 11
Disconnection signal.................................................................................................................................. 11
Sounds ........................................................................................................................................................... 11
Connectors .................................................................................................................................................... 12
Ethernet (C1) ............................................................................................................................................. 12
AC Power (C2)............................................................................................................................................ 12
External antenna (EA)................................................................................................................................ 12
On/Off button (PS1) ...................................................................................................................................... 13
Installation and testing...................................................................................................................................... 14
Installing NOVO ............................................................................................................................................. 14
Checking Cellular Signal Strength.................................................................................................................. 15
Connecting the external antenna.................................................................................................................. 16
Radio Transmitters ........................................................................................................................................ 17
SMILE Pendant........................................................................................................................................... 17
Testing the Installation.................................................................................................................................. 18
Mounting the NOVO...................................................................................................................................... 18
Control Mode and Service Menu .................................................................................................................. 19
Control Mode functions ............................................................................................................................ 19
Service Menu functions............................................................................................................................. 20

Using the NOVO................................................................................................................................................. 24
Alarm calls and alarm handling ..................................................................................................................... 24
Make an alarm call .................................................................................................................................... 24
Alarm calls to the Customer Care Centre.................................................................................................. 25
Cancel an alarm call................................................................................................................................... 25
Maintenance and Cleaning................................................................................................................................ 26
Disposal and Recycling ...................................................................................................................................... 26
Battery information........................................................................................................................................... 27
Troubleshooting ................................................................................................................................................ 29
Reset button.................................................................................................................................................. 29
Mounting the SIM card.................................................................................................................................. 30
Technical Data ................................................................................................................................................... 31
Environment.................................................................................................................................................. 31
Contact Details .................................................................................................................................................. 32

Safety Notes
Read instructions prior to use.
Always test the system per instructions prior to use.
Always check the function of the product after making adjustments.
This product may not be suitable for all persons and should not be a substitute for
the routine visual monitoring protocol by a caregiver.
Must not be used in situations where a delay in the arrival of appropriate medical
care, could lead to a potentially life-threatening situation.
Our units are NOT intended for any life support device, thus intending a device
whose malfunction may result in damage to a life.
Check the device regularly and replace when necessary.
Do not integrate with other systems other than those specified in this document.
Always keep the device dry. Exposure to excessive moisture can cause
malfunction.
The product will not cause electromagnetic disturbances under normal working
conditions.
The product can be placed near other products or devices as long as mechanical
vibration is not present.
Remove batteries if the unit is to be out of use or stored for an extended period of
time.
Do not ingest battery. Chemical burn hazard.
SMILE contains a button cell battery. Swallowing the battery can cause severe
internal burns in just 2 hours and can lead to death.
Keep new and used batteries away from children.
If the battery compartment does not close securely, stop using the product and
keep it away from children.
If you think batteries might have been swallowed or placed inside any part of the
body, seek immediate medical attention.

Introduction
The NOVO is a unit designed for the purpose of providing security and a sense of
comfort and safety for the user. The unit is primarily designed for people living in
their own residence or in nursing homes.
Overview
What’s in the box
1. NOVO unit
2. AC Adapter *
3. LAN Cable *
4. SMILE Pendant
SMILE accessories (not shown)
* Depending on mode/market

Top / Bottom View
The NOVO appears as in the picture below. The unit has been designed to make it as
simple as possible to handle with maximum safety. The size of the plastic cover is:
128 x 180 x 65 mm.
NOVO top view NOVO bottom view
TOP
1. Speaker
2. Buttons
3. Front LEDs
BOTTOM
1. Keyholes x 2 (for mounting the unit)
2. Connector well (under the connector lid)
3. Bottom cover screw
4. Power button
5. SIM Card slot *
6. Product label
7. Microphone
8. Reset hole
* The SIM Card slot is accessible through a soft SIM-hatch

Buttons and LEDs
Buttons
The NOVO unit has three distinct buttons located on the front cover.
# Button Colour
B1 Alarm button Red
B2 Reset button Green
B3 Extra button Yellow
Alarm Button (B1)
A user alarm can be activated by pressing the red Alarm button (B1).
This button is also used in Control Mode and Service Menu.
Reset Button (B2)
Before making an alarm call, NOVO can be configured to play a pre-call signal. During
that time the user has the option to reset the alarm by pressing Reset button (B2).
The unit will then play the disconnection signal to indicate this (if alarm is configured
as audible), cancel the call and return to idle mode. This function can also be
enabled, through configuration, between call attempts.
This button is also used in Control Mode and Service Menu.

Extra Button (B3)
The Extra button's (B3) default function is to toggle and indicate Home/Away.
This button is also used in Control Mode, Service Menu.
Visual LED indications
# Colour Position (seen as above)
L1 Green Leftmost LED in front
L2 Red Middle LED in front
L3 Yellow Rightmost LED in front
L4 Red Behind the Alarm button (B1)
L5 Green Behind the Reset button (B2)
L6 Yellow Behind the Extra button (B3)
When the unit is running on battery power some LED indications will switch to
blinking to consume less power. See the tables below for all supported indications.
Note that the individual visual error indications can be disabled by configuration.
Furthermore, all visual error indications can be disabled with a specific configuration
parameter.
LED L1-L3 Indications
In normal operation the front LEDs (L1 –L3) are off. When an error occurs, the
corresponding LED will indicate the error. The significance of the LEDs is indicated on
the bottom label of the unit.
Status
L1 (Network)
L2 (AC Power)
L3 (Battery)
Normal mode, no failures
Off
Off
Off
Network failure (IP/4G)
On
Off
Off
AC failure
Off
0.5s On/4.5s Off
Off
Battery failure
Off
Off
On
Network and AC failure
0.5s On/4.5s Off
0.5s On/4.5s Off
Off
Network and Battery failure
On
Off
On
AC and Battery failure
Off
0.5s On/4.5s Off
0.5s On/4.5s Off
Network, AC and Battery failure
0.5s On/4.5s Off
0.5s On/4.5s Off
0.5s On/4.5s Off
Radio Interference
0.5s On/4.5s Off
0.5s On/4.5s Off
0.5s On/4.5s Off
SIM card failure
0.5s On/4.5s Off
Off
Off
AC and SIM card failure
0.5s On/4.5s Off
0.5s On/4.5s Off
Off

LED L4 Indications
Ongoing call
During an ongoing alarm call the unit will indicate “call in progress” if the alarm type
is configured to allow visual indications. See Alarm button (L4) LED Indications table
below.
NB The unit can be configured to disable visual call indications when powered by
backup battery.
Wait between calls
When the NOVO enters “wait between calls” for an alarm type configured to have
visual indications it will indicate this as described in Alarm button (L4) LED Indications
table below.
No more call attempts
If a call sequence has failed to transfer an alarm type configured to have visual
indications the unit will indicate this as is described in Alarm button (L4) LED
Indications table below.
Alarm button (L4) LED Indications
Status
AC Mode
Battery Mode
Normal operation
On *
Off
Call in progress
0.5s On / 0.5s Off
0.5s On / 0.5s Off
Wait between calls
1.0s On / 1.0s Off
1.0s On / 1.0s Off
No more call attempts **
2.5s On / 2.5s Off
Off
* Indication can be disabled by configuration
** No more call attempts are indicated when all call attempts have been exhausted
without success. The alarm has failed.
LED L5 Indications
The following indications are made with the Reset button LED (L5).
Status
AC Mode
Battery Mode
Firmware download over ftp *
0.5s On / 0.5s Off
0.5s On / 0.5s Off
Passive notification
0.5s On / 0.5s Off
0.5s On / 0.5s Off
* The behaviour depends on whether the sender has enabled indication or not. If it is
disabled there is no indication during download. There is NO indication when
downloading over USB.

LED L6 Indications
The following indications are made with the Extra button LED (L6).
Status
AC Mode
Battery Mode
Away mode
On
0.5s On / 4.5s Off
Home mode
Off
Off
Other
The unit boot / start-up is a two-step process and is indicated as follows:
1. The boot process is indicated by a Chase sequence whereby L1 flashes,
followed by L2, then L3 and then repeated for 3 seconds.
2. After the boot process completes successfully the unit will start up. The start-
up process normally takes 1-3 seconds and is indicated by LEDs L1-L3 all lit
constantly.
When the boot / start-up process is completed, the unit will return to normal
operation and indicate accordingly
Status / Mode
L1
L2
L3
L4
L5
L6
Control Mode
Off
Off
Off
On
On
On
Service Menu
Off
Off
Off
On
Off
Flash
Unit boot
Chase
Chase
Chase
na
na
na
Start-up
On
On
On
na
na
na
Normal Operation
Off
Off
Off
na
na
na
Audible indications
If acoustical warning is activated, an error is indicated with a blipp and/or voice
message. It is repeated regularly until the problem is solved or the B2 green button is
pressed to silence the warning sound.
Pre-call signal
Before starting an alarm sequence the unit can be configured to play a pre-call signal
for a configurable amount of time. The pre-call signal will only be played if the alarm
type that triggered the event is configured to allow pre-call signal.
If a new alarm with higher priority is received during pre-call status the unit will stop
the current call sequence, put the interrupted alarm back in the alarm queue and
handle the new high priority alarm type immediately according to its configuration.

Note that during the pre-call signal the alarm type can also allow the user to cancel
the alarm event by pressing the Reset button (B2). If the alarm type is configured to
play disconnection signal it will do so to confirm the action before returning to idle
mode.
Dial tones in speaker
The unit can be configured to play dial tones to the speaker if the current alarm type
is configured as audible. When this is enabled the unit will play tones to the speaker
indicating process of dialling the number. It will also play to the speaker an indication
that the call is active before a voice connection has been established.
Entering wait between calls
When unit enters wait between calls while handling an alarm type that is configured
as audible it will play two tones to the speaker to indicate this.
Disconnection signal
An alarm call is considered successful depending on demands put on the call by the
protocol used and on the configurable parameter for the current alarm type,
Demand disconnection.
When an alarm call is successfully concluded for an audible alarm type the unit will
play the disconnection signal.
The disconnection signal is also played when an audible alarm is cancelled during pre-
call or wait between calls.
Sounds
The most common sounds used in NOVO IP are:
OK –“Blipp”
Disconnection –“Di-Du-Da”
Error –“Blurp”
Pre-call signal –“Melody”

Connectors
NOVO with connector lid removed NOVO with battery lid removed
The connectors are located in a well under the connector lid in the bottom of the
speaker. Access the well by removing the connector lid.
Connector # Purpose Type
C1 Ethernet RJ45
C2 AC Power Micro-USB
EA External antenna SMA Connector (female)
Ethernet (C1)
The Ethernet connector (C1) is an RJ45 female connector and is used for IP traffic
over cable.
AC Power (C2)
Connect the adapter to the outlet marked AC in the bottom well of the NOVO as per
the Installation instructions.
Only use the AC adapter supplied with your device
External antenna (EA)
See Connecting the External antenna

On/Off button (PS1)
The On/Off button (PS1) is not connected in series with the power source. This
means that the processor (CPU) can control when the unit shall be powered on and
off. The CPU can for instance shut off the unit to save the backup battery.
Please note that it isn’t enough to disconnect the AC plug to shut off the
unit. The unit will switch to the backup battery as power source.

Installation and testing
Installing NOVO
1. If used, connect the network cable to the router/switch or equivalent and the
network cable to the Ethernet connector (C1).
2. Connect the included AC adaptor to the wall socket.
3. Connect the AC adaptor’s Micro USB connector to the DC connector (C2).
4. Power on the unit by pressing the power button (PS1).
5. Check Cellular Signal Strength
6. If needed, connect the external antenna
7. Test the Radio coverage
8. Make a test call to the Customer Care Centre to ensure proper operation.
9. If applicable, mount the NOVO
NOVO is now ready for use

Checking Cellular Signal Strength
Units that support 4G as carrier will perform Mobile coverage test during range test.
It will measure the mobile signal strength every 2 seconds and indicate the signal
strength with LEDs as shown below.
Signal
L1
L2
L3
L4
L5
L6
Very weak (a)
Flash
Off
Off
Flash
Flash
Flash
Weak (2)
On
Off
Off
Flash
Flash
Flash
Average - (3)
On
Flash
Off
Flash
Flash
Flash
Average + (4)
On
On
Off
Flash
Flash
Flash
Strong (5)
On
On
Flash
Flash
Flash
Flash
Very strong (6)
On
On
On
Flash
Flash
Flash
Mobile not Installed *
Flash
Flash
Flash
Flash
Flash
Flash
Mobile not active
Off
Off
Off
Flash
Flash
Flash
* If Range test is initiated directly after start-up, Mobile not installed will be indicated
until the mobile module is initiated and running.
To check Cellular Signal Strength
Enter Control Mode by shortly pressing button PS1 when unit is in Idle mode.
When the unit is in Control Mode LEDs L4-6 (i.e. B1-3) are lit. The unit returns
automatically to Idle Mode after function execution or 5 seconds of inactivity.
Whilst in Control Mode, press and hold button B3 (yellow button) for around 3
seconds until the unit announces “Add transmitters”
NB When in Service Menu, LED4 (B1 red button) is lit and LED6 (B3 yellow
button) blinks.
NB When entering each function, NOVO IP plays the function sound /
announcement.
Press and release B3 to step to the next Service Menu, repeat until you reach
the Service Menu option you want. i.e. Range test mode
Enter the function by pressing B1 (red button).
NB After finishing programming in a selected function NOVO IP automatically
returns back to the Service Mode.
Monitor the L1-L3 behaviour and using the table above determine the status
NB It takes a couple seconds before the status is initially reported, until then it
will appear to report Mobile not active
To Exit press B2 (green button)

Connecting the external antenna
1. If an external antenna is to be used, the plastic flange (marked in red in the
illustration below) must be removed from the bottom cover.
Remove the plastic flange if an external antenna is to be used
2. Locate the SMA contact (EA).
SMA connector (EA)
3. Remove the power and network cables.
4. If unit is On, turn off the unit with the On/Off button. Remove the battery lid by
unscrewing the screw just below the connector lid.
5. Gently screw the antenna connector clock wise onto the SMA contact (EA).

6. Place the cable between the small plastic “heels” to lead the antenna out of the
cover.
7. Refit the bottom cover.
8. Refit the AC and finally the network cable and start up the unit.
9. Activate the external antenna in the Service Menu.
Enter Control Mode by shortly pressing button PS1 when unit is in Idle mode.
When the unit is in Control Mode LEDs L4-6 (i.e. B1-3) are lit. The unit returns
automatically to Idle Mode after function execution or 5 seconds of inactivity.
Enter Service Menu by pressing and holding B3 (Yellow Extra button) for more
than 3 seconds, until unit announces: add transmitters, release B3 and then
press and hold B3 again until unit announces: range test mode
Unit plays a voice message to indicate the current antenna status. To change
the status, press and hold the Alarm button (B1) until the new status is
indicated by a voice message.
NOVO returns to Service Menu after 10 seconds of inactivity.
NOVO indicates that the function has been chosen by LED L2 flashing and LED
L1 on.
The unit will automatically return to Service Menu after execution.
10.Re-test the Cellular Signal Strength
Radio Transmitters
SMILE Pendant
SMILE is a portable alarm trigger that can be worn either in a necklace or with
wristband. The supplied SMILE is already connected to NOVO IP and ready to use.
The picture below demonstrates how to mount the necklace (A) or wristband (B).

Testing the Installation
Press the Alarm button (B1). A pre-call signal is played where-after NOVO IP starts
dialling. During the pre-call signal it is possible to cancel the alarm by pressing the
Reset button (B2).
Mounting the NOVO
There are two key holes for wall mounting the unit. The holes are designed to be
used together with screws with a head diameter of 7-8 mm. The screw head should
be approximately 4 mm out of the wall for best fit.

Control Mode and Service Menu
NOVO IP is normally in Idle Mode, i.e. is not processing any user-initiated (e.g. user
alarm) nor automatic event/action (e.g. test alarm). Control Mode and Service Menu
are ways of easily configuring the unit.
Control Mode functions
Enter Control Mode by shortly pressing button PS1 when unit is in Idle mode. When
the unit is in Control Mode LEDs L4-6 (i.e. B1-3) are lit. The unit returns automatically
to Idle Mode after function execution or 5 seconds of inactivity.
# Control Mode functions
1Toggle Alarm button (B1) illumination
2Change volume (conversation/signal)
3Enter Service Menu
Toggle Alarm button (B1) illumination
Enter Control Mode by shortly pressing button PS1 when unit is in Idle mode.
When the unit is in Control Mode all LEDs L4-6 (i.e. B1-3) are lit.
NB The unit returns automatically to Idle Mode after function execution or 5
seconds of inactivity.
Press and hold B1 for more than 3 seconds to toggle B1 illumination. Release
when the unit announces “function is off” or “function is on”
Change volume
Enter Control Mode by shortly pressing button PS1 when unit is in Idle mode.
When the unit is in Control Mode all LEDs L4-6 (i.e. B1-3) are lit.
NB The unit returns automatically to Idle Mode after function execution or 5
seconds of inactivity.
Press and hold B2 for more than 3 seconds to toggle conversation level, release
when the desired volume is played.
Press B2 again (and hold) within 5 seconds to toggle signal level, release when
the desired volume is played.

Service Menu functions
Enter the Service Menu
Enter Control Mode by shortly pressing button PS1 when unit is in Idle mode.
When the unit is in Control Mode all LEDs L4-6 (i.e. B1-3) are lit.
NB The unit returns automatically to Idle Mode after function execution or 5
seconds of inactivity.
Whilst in Control Mode, press and hold button B3 (yellow button) for around 3
seconds until the unit announces “Add transmitters”
NB When in Service Menu, LED4 (B1 red button) is lit and LED6 (B3 yellow
button) blinks.
NB When entering each function, NOVO IP plays the function sound /
announcement.
Press and release B3 to step to the next Service Menu, repeat until you reach
the Service Menu option you want.
Enter the function by pressing B1 (red button).
NB After finishing programming in a selected function NOVO IP automatically
returns back to the Service Mode.
To Exit press B2 (green button)
The list below assumes you have already stepped into Service Mode and have
navigated to the requested function.
# Service Menu functions
1Add transmitters
2Range Test mode
3Erase transmitters
4External GSM Antenna Status
5Home/Away/Passive function