LEGRAND neat NOVO IP User manual

User manual
NE41 15008-00 v3.0 TUNSTALL
NOVO IP/4G

Table of Contents
Safety Notes ........................................................................................................................................................ 4
Introduction......................................................................................................................................................... 5
Overview.............................................................................................................................................................. 5
What’s in the box ............................................................................................................................................ 5
Top / Bottom View .......................................................................................................................................... 6
Buttons and LEDs............................................................................................................................................. 7
Buttons ........................................................................................................................................................ 7
Visual LED indications...................................................................................................................................... 8
LED L1-L3 Indications................................................................................................................................... 8
LED L4 Indications........................................................................................................................................ 9
LED L5 Indications........................................................................................................................................ 9
LED L6 Indications...................................................................................................................................... 10
Other.......................................................................................................................................................... 10
Audible indications........................................................................................................................................ 10
Pre-call signal............................................................................................................................................. 10
Dial tones in speaker ................................................................................................................................. 11
Entering wait between calls ...................................................................................................................... 11
Disconnection signal.................................................................................................................................. 11
Sounds ........................................................................................................................................................... 11
Connectors .................................................................................................................................................... 12
Ethernet (C1) ............................................................................................................................................. 12
AC Power (C2)............................................................................................................................................ 12
External antenna (EA)................................................................................................................................ 12
On/Off button (PS1) ...................................................................................................................................... 13
Installation and testing...................................................................................................................................... 14
Installing NOVO ............................................................................................................................................. 14
Checking Cellular Signal Strength.................................................................................................................. 15
Connecting the external antenna.................................................................................................................. 16
Radio Transmitters ........................................................................................................................................ 17
SMILE Pendant........................................................................................................................................... 17
Testing the Installation.................................................................................................................................. 18
Mounting the NOVO...................................................................................................................................... 18
Control Mode and Service Menu .................................................................................................................. 19
Control Mode functions ............................................................................................................................ 19
Service Menu functions............................................................................................................................. 20

Using the NOVO................................................................................................................................................. 24
Alarm calls and alarm handling ..................................................................................................................... 24
Make an alarm call .................................................................................................................................... 24
Alarm calls to the Customer Care Centre.................................................................................................. 25
Cancel an alarm call................................................................................................................................... 25
Maintenance and Cleaning................................................................................................................................ 26
Disposal and Recycling ...................................................................................................................................... 26
Battery information........................................................................................................................................... 27
Troubleshooting ................................................................................................................................................ 29
Reset button.................................................................................................................................................. 29
Mounting the SIM card.................................................................................................................................. 30
Technical Data ................................................................................................................................................... 31
Environment.................................................................................................................................................. 31
Contact Details .................................................................................................................................................. 32

Safety Notes
Read instructions prior to use.
Always test the system per instructions prior to use.
Always check the function of the product after making adjustments.
This product may not be suitable for all persons and should not be a substitute for
the routine visual monitoring protocol by a caregiver.
Must not be used in situations where a delay in the arrival of appropriate medical
care, could lead to a potentially life-threatening situation.
Our units are NOT intended for any life support device, thus intending a device
whose malfunction may result in damage to a life.
Check the device regularly and replace when necessary.
Do not integrate with other systems other than those specified in this document.
Always keep the device dry. Exposure to excessive moisture can cause
malfunction.
The product will not cause electromagnetic disturbances under normal working
conditions.
The product can be placed near other products or devices as long as mechanical
vibration is not present.
Remove batteries if the unit is to be out of use or stored for an extended period of
time.
Do not ingest battery. Chemical burn hazard.
SMILE contains a button cell battery. Swallowing the battery can cause severe
internal burns in just 2 hours and can lead to death.
Keep new and used batteries away from children.
If the battery compartment does not close securely, stop using the product and
keep it away from children.
If you think batteries might have been swallowed or placed inside any part of the
body, seek immediate medical attention.

Introduction
The NOVO is a unit designed for the purpose of providing security and a sense of
comfort and safety for the user. The unit is primarily designed for people living in
their own residence or in nursing homes.
Overview
What’s in the box
1. NOVO unit
2. AC Adapter *
3. LAN Cable *
4. SMILE Pendant
SMILE accessories (not shown)
* Depending on mode/market

Top / Bottom View
The NOVO appears as in the picture below. The unit has been designed to make it as
simple as possible to handle with maximum safety. The size of the plastic cover is:
128 x 180 x 65 mm.
NOVO top view NOVO bottom view
TOP
1. Speaker
2. Buttons
3. Front LEDs
BOTTOM
1. Keyholes x 2 (for mounting the unit)
2. Connector well (under the connector lid)
3. Bottom cover screw
4. Power button
5. SIM Card slot *
6. Product label
7. Microphone
8. Reset hole
* The SIM Card slot is accessible through a soft SIM-hatch

Buttons and LEDs
Buttons
The NOVO unit has three distinct buttons located on the front cover.
# Button Colour
B1 Alarm button Red
B2 Reset button Green
B3 Extra button Yellow
Alarm Button (B1)
A user alarm can be activated by pressing the red Alarm button (B1).
This button is also used in Control Mode and Service Menu.
Reset Button (B2)
Before making an alarm call, NOVO can be configured to play a pre-call signal. During
that time the user has the option to reset the alarm by pressing Reset button (B2).
The unit will then play the disconnection signal to indicate this (if alarm is configured
as audible), cancel the call and return to idle mode. This function can also be
enabled, through configuration, between call attempts.
This button is also used in Control Mode and Service Menu.

Extra Button (B3)
The Extra button's (B3) default function is to toggle and indicate Home/Away.
This button is also used in Control Mode, Service Menu.
Visual LED indications
# Colour Position (seen as above)
L1 Green Leftmost LED in front
L2 Red Middle LED in front
L3 Yellow Rightmost LED in front
L4 Red Behind the Alarm button (B1)
L5 Green Behind the Reset button (B2)
L6 Yellow Behind the Extra button (B3)
When the unit is running on battery power some LED indications will switch to
blinking to consume less power. See the tables below for all supported indications.
Note that the individual visual error indications can be disabled by configuration.
Furthermore, all visual error indications can be disabled with a specific configuration
parameter.
LED L1-L3 Indications
In normal operation the front LEDs (L1 –L3) are off. When an error occurs, the
corresponding LED will indicate the error. The significance of the LEDs is indicated on
the bottom label of the unit.
Status
L1 (Network)
L2 (AC Power)
L3 (Battery)
Normal mode, no failures
Off
Off
Off
Network failure (IP/4G)
On
Off
Off
AC failure
Off
0.5s On/4.5s Off
Off
Battery failure
Off
Off
On
Network and AC failure
0.5s On/4.5s Off
0.5s On/4.5s Off
Off
Network and Battery failure
On
Off
On
AC and Battery failure
Off
0.5s On/4.5s Off
0.5s On/4.5s Off
Network, AC and Battery failure
0.5s On/4.5s Off
0.5s On/4.5s Off
0.5s On/4.5s Off
Radio Interference
0.5s On/4.5s Off
0.5s On/4.5s Off
0.5s On/4.5s Off
SIM card failure
0.5s On/4.5s Off
Off
Off
AC and SIM card failure
0.5s On/4.5s Off
0.5s On/4.5s Off
Off

LED L4 Indications
Ongoing call
During an ongoing alarm call the unit will indicate “call in progress” if the alarm type
is configured to allow visual indications. See Alarm button (L4) LED Indications table
below.
NB The unit can be configured to disable visual call indications when powered by
backup battery.
Wait between calls
When the NOVO enters “wait between calls” for an alarm type configured to have
visual indications it will indicate this as described in Alarm button (L4) LED Indications
table below.
No more call attempts
If a call sequence has failed to transfer an alarm type configured to have visual
indications the unit will indicate this as is described in Alarm button (L4) LED
Indications table below.
Alarm button (L4) LED Indications
Status
AC Mode
Battery Mode
Normal operation
On *
Off
Call in progress
0.5s On / 0.5s Off
0.5s On / 0.5s Off
Wait between calls
1.0s On / 1.0s Off
1.0s On / 1.0s Off
No more call attempts **
2.5s On / 2.5s Off
Off
* Indication can be disabled by configuration
** No more call attempts are indicated when all call attempts have been exhausted
without success. The alarm has failed.
LED L5 Indications
The following indications are made with the Reset button LED (L5).
Status
AC Mode
Battery Mode
Firmware download over ftp *
0.5s On / 0.5s Off
0.5s On / 0.5s Off
Passive notification
0.5s On / 0.5s Off
0.5s On / 0.5s Off
* The behaviour depends on whether the sender has enabled indication or not. If it is
disabled there is no indication during download. There is NO indication when
downloading over USB.

LED L6 Indications
The following indications are made with the Extra button LED (L6).
Status
AC Mode
Battery Mode
Away mode
On
0.5s On / 4.5s Off
Home mode
Off
Off
Other
The unit boot / start-up is a two-step process and is indicated as follows:
1. The boot process is indicated by a Chase sequence whereby L1 flashes,
followed by L2, then L3 and then repeated for 3 seconds.
2. After the boot process completes successfully the unit will start up. The start-
up process normally takes 1-3 seconds and is indicated by LEDs L1-L3 all lit
constantly.
When the boot / start-up process is completed, the unit will return to normal
operation and indicate accordingly
Status / Mode
L1
L2
L3
L4
L5
L6
Control Mode
Off
Off
Off
On
On
On
Service Menu
Off
Off
Off
On
Off
Flash
Unit boot
Chase
Chase
Chase
na
na
na
Start-up
On
On
On
na
na
na
Normal Operation
Off
Off
Off
na
na
na
Audible indications
If acoustical warning is activated, an error is indicated with a blipp and/or voice
message. It is repeated regularly until the problem is solved or the B2 green button is
pressed to silence the warning sound.
Pre-call signal
Before starting an alarm sequence the unit can be configured to play a pre-call signal
for a configurable amount of time. The pre-call signal will only be played if the alarm
type that triggered the event is configured to allow pre-call signal.
If a new alarm with higher priority is received during pre-call status the unit will stop
the current call sequence, put the interrupted alarm back in the alarm queue and
handle the new high priority alarm type immediately according to its configuration.