Leitner OfficeAlly LH380 User manual

1
OfficeAlly™ LH380
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CONTENTS
WHEN THE CALL COUNTS
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CONTENTS
Headset controls 4
Charging base 5
Indicator lights 6
Audio signals 7
Set up your headset 8
Make a landline call 12
Answer a call 14
Use UniBase®Technology 15
Control your volume 16
Activate auto-on feature 17
Turn on call control 17
Register a new primary headset 20
Connect a 2nd headset for conference calls or training 18
Health and Safety Instructions 22
Troubleshooting & Frequently Asked Questions 21
How to...
Understanding your...
Connect to Bluetooth 11
Make a Bluetooth call 13
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Incoming Volume Up
Microphone Mute Button
Incoming Volume Down
Headset ON/OFF (and Online
Indicator)
UNDERSTANDING YOUR
HEADSET CONTROLS
Headset
Charging Base
Lithium-Ion Battery
Battery Door
Replacement Ear Tips
Foam Windscreen
8.5v AC Adaptor
RJ-9 Phone Cord
Type A-to-Mini USB Cord
WHAT’S IN
THE BOX
A
B
C
D
A
B
C
D
54
1Battery Indicator
2Computer Mode Button
3Bluetooth Mode Button
4Telephone Mode Button
5Indicator Lights (see page 6)
6USB Connector Port
7Power Port
8AUX Port
9Telephone Connector Port
10 Handset Connector Port
11 Microphone Volume Up/Down
12 Accessory Selection Switch
13 Compatibility Switch
UNDERSTANDING YOUR
CHARGING BASE
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Replacement Ear Tips
Foam Windscreen
8.5v AC Adaptor
RJ-9 Phone Cord
Type A-to-Mini USB Cord
54
1Battery Indicator
2Computer Mode Button
3Bluetooth Mode Button
4Telephone Mode Button
5Indicator Lights (see page 6)
6USB Connector Port
7Power Port
8AUX Port
9Telephone Connector Port
10 Handset Connector Port
11 Microphone Volume Up/Down
12 Accessory Selection Switch
13 Compatibility Switch
UNDERSTANDING YOUR
CHARGING BASE
1
6 7 8 9
4 52
11 1312
3
10
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6 7
Battery Lights Indicator Lights
2 41 3
50% 100%25% 75%
1
2
3
4
Power Light (it’s plugged in)When the headset battery is
below 20%, the first battery
light will flash. Bluetooth Indicator*(it's connected)
Online Indicator (headset is on)
Charging Light (off when at 100%)
UNDERSTANDING THE
INDICATOR LIGHTS
This light will turn o when your headset is
in the charging base. It does not mean your
Bluetooth has disconnected.
*
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6 7
Bluetooth Indicator*(it's connected)
UNDERSTANDING THE
AUDIO SIGNALS
SOUND
2 quick beeps (60 sec repeat)
2 beeps
2 pitch tone
2 rapid beeps
1 beep
1 beep
2 pitch tone (8 sec repeat)
Low battery
Nearly out of range
Out of range
Back in range
Receiver volume up/down
Mute off/on
Mute is on
WHAT IT MEANS
When you walk out of range of the base, you will hear warning beeps in the headset.
If the headset disconnects due to being out of range, the call will not drop. The headset
will automatically reconnect when you are back in range.
NOTE: If you do not move back in range within 5 minutes, the call will disconnect.
This light will turn o when your headset is
in the charging base. It does not mean your
Bluetooth has disconnected.
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8 9
HOW TO
SET UP YOUR HEADSET
1Plug the power adaptor into the charging base. The power light on the base will
light up. We recommend charging your headset for at least 4 hours before use.
2a CONNECTING TO A TELEPHONE WITH A HEADSET JACK Use the included
connector cord to connect the telephone port on the base to the headset port
on your desk phone. You may need to adjust the compatibility switch on the
bottom of the base to nd the correct setting for your phone model. Most
phones use 1. Cisco phones should be set to 4 only when using the headset jack.
Power port Power light
Telephone port Compability switch
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8 9
2b CONNECTING TO A TELEPHONE WITHOUT A HEADSET JACK Connect
the curly cord of your handset to the handset port on the charging base. Use the
included connector cord to connect the telephone port on the the charging base
to the handset jack on your desk phone. See 2a on using the compatibility switch.
Telephone port
Handset port
3CONNECTING TO A LEITNER HANDSET LIFTER (OPTIONAL) Connect your
headset to your desk phone as shown in Step 2b. Attach the handset lifter to
your desk phone and connect it to the AUX port on the charging base. Set the
accessory selection switch on the bottom of the base to RHL. See the included
user guide or go to headsets.com/LifterSetup for more help.
Accessory selecon switch
AUX port
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1110
4CONNECTING TO A LEITNER ELECTRONIC HOOKSWITCH (EHS) CABLE
(OPTIONAL)* Each ofce phone is a bit different so please refer to the EHS cable
instructions for quick and easy setup.
5CONNECTING TO YOUR COMPUTER Use the included USB cable to connect
the charging base to an available USB port on your computer. If your computer
doesn’t recognize the device after a minute, go to your sound settings and select
“DECT Headset” as both your default microphone and default speakers.
USB port
We’d love to help you get set up!
Call us at 1-800-432-3738, Monday through Friday 6:00am-4:30pm Pacic Time
With a handset lier or EHS cable connected, you’ll be able to answer and end calls
using the ON/OFF buon on the headset—up to 350 feet away from your desk!
*
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1110
HOW TO
CONNECT TO BLUETOOTH
1
3
4
Make sure Bluetooth is enabled on the device
you're trying to connect to. On most devices
like iPhone or Android, this can be found in your
settings menu.
Select 'DECT Headset' from the list of
available devices ( 2).
The light on your charging base will
stop ashing once it's successfully
connected.
2
With your headset turned off, hold down the
Bluetooth button ( 1) for three seconds until
the light starts ashing.
2
1
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12 13
HOW TO
MAKE A LANDLINE CALL
1
3
4
5
Make sure telephone mode is on ( 1).
Press the headset button on your
telephone or you can lift the phone
handset if yours doesn't have one. If
you have a handset lifter or electronic
hookswitch (EHS) cable connected
to the charging base, the line will
automatically connect.
Dial the number you’re calling.
To end the call: Place the headset on
the charging base or press the ON/
OFF button ( 2). If you have a handset
lifter or an EHS cable, the call will
disconnect automatically. If not, then
manually hang up the phone.
2Press the ON/OFF button ( 2).
1
2
1
3
2
6
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12 13
HOW TO
MAKE A BLUETOOTH CALL
1
3
4
5
Ensure your Bluetooth device is successfully connected to
your charging base by following the steps on page 11.
Press the ON/OFF button ( 2).
Dial your call on your Bluetooth device
as you normally would.
Depending on your device's settings,
you may need to change the audio
source on your device to 'DECT
Headset' (most devices will connect
automatically).
2Make sure Bluetooth mode is on ( 1).
1
2
6To end the call you can either:
– Press the ON/OFF button ( 2)
– Place the headset on the charging base
– Manually end the call from your device
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14 15
HOW TO
ANSWER A CALL
1Press the ON/OFF button ( 1) and
your call will connect automatically.
1
For incoming Bluetooth call:
1Press the ON/OFF button ( 1) and make
sure your base is in telephone mode ( 2).
Make sure your base is in telephone mode ( 2).
2
For incoming landline call:
1
3
4
2
HOW TO
USE UNIBASE®
If you have a handset lifter or EHS cable connected to the
charging base, the line will be connected automatically.
2
Press the headset button on your phone. If your
phone doesn't have a headset button, simply lift
the handset to activate the call. *
If you have a handset lier or EHS cable connected to the
charging base, the call will connect automacally.
*
To end the call:
Press the ON/OFF button ( 1) or place the
headset on the charging base.
If you have a handset lier or EHS cable connected to
the charging base, the call will end automacally.
*
1
2Manually hang up the call from your landline
phone or Bluetooth device.*
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14 15
1
3
4
Begin a call on your first device.
After a few seconds, the mode
button lights for the two selected
devices will light up.
To exit UniBase mode, simply
press the mode button of the
device you want to stay on with.
2Hold the mode button for the second
device you want to add: Computer ( 1),
Bluetooth ( 2) or Telephone ( 3).
HOW TO
USE UNIBASE®
3
1
UniBase Technology allows you to conference calls between any two
devices. Have a call on your cell phone and one on your landline?
Conference them together with UniBase!
2
Sounds from your computer will be shared
automatically with the conference call
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16 17
To adjust the ring detection volume:
If you’re using a handset lifter or EHS cable, you’ll
hear a ring tone in your headset when you have
an incoming call.
While the headset is off, use the volume control
buttons ( 1or 2) on the headset to adjust the
headset’s ring tone and notification audio signals.
To mute the headset microphone:
Press the mute button ( 3). While in mute
mode, the headset will beep every 8 seconds.
To unmute, press the mute button again.
To adjust the headset microphone volume:
Use the volume control buttons on the bottom
of the headset base ( 4or 5).
To adjust the headset listening volume:
While the headset is on, use the Incoming Volume
Up button ( 1) to increase or Incoming Volume
Down button ( 2) to decrease. The headset will
beep each time the volume is adjusted.
HOW TO
CONTROL YOUR VOLUME
1
2
3
4
5
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16 17
HOW TO
CONTROL YOUR VOLUME
Turn this feature on if you’d like your headset to turn on automatically
when you pick up your headset off the charging base.
To turn this feature on: With your headset turned off, hold the + and –
buttons ( 1) on your headset together for three seconds. Once auto-on is
activated, the light on your headset will ash slowly.
To turn this feature o: Follow the same steps again. This time the light on
your headset will quickly ash.
HOW TO
ACTIVATE AUTO-ON
HOW TO
TURN ON CALL CONTROL
Your OfceAlly Headset can answer and end Microsoft Lync
& Skype for Business calls directly from your headset.
To turn this feature on: Hold the up button ( 4) on the bottom of your
charging base together with the Computer Mode button on the top of your
base for three seconds. Your base will quickly ash 6 times to conrm.
To turn this feature back o: Hold the down button ( 5) on the bottom of
your charging base together with the Computer Mode button on the top of
your charging base for three seconds. Your base will ash 6 times to conrm.
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18 19
HOW TO
CONNECT A SECONDARY HEADSET FOR
1
3
4
Turn on the primary headset.
After a moment, the secondary headset’s
online indicator light ( 1) will turn on and the
primary base’s online indicator light ( 2) will
ash to show that the headset is registering
with the base unit.
Once the registering has completed, the base’s
online indicator light ( 2) will stop ashing and
the headset’s online indicator light ( 1) will
begin ashing.
2With the secondary headset turned
off, place it on the charging base.
1
2
5
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18 19
TRAINING OR CONFERENCE CALLS
5If the secondary headset has Auto-On enabled, it will automatically connect when
you lift it from the base. If it has Auto-On disabled, press the ON/OFF button ( 1)
on the headset to connect.
NOTE: The secondary headset will remain registered to the base until the primary headset
is turned off or if either headset is returned to its original base. It takes about ten seconds
for the secondary headset to re-register to its original base.
Your OfficeAlly can be conferenced with
any on-the-ear OfficeAlly headset
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20 21
HOW TO
REGISTER A NEW PRIMARY HEADSET
1
3
4
Press and hold the telephone button ( 1)
for ve seconds. The light will ash showing
the base is in registration mode.
Keep the headset out of the base
until the light on the telephone
button ( 1) turns solid.
The headset will now be registered to the
base. When the registration has completed,
the light will stop ashing. The whole
process should take about 30 seconds.
2With your headset off, press and hold the
mute button ( 2) until it begins to ash
(about ve seconds) to make the headset
enter registration mode.
1
2
In the event that you need to replace your headset, you’ll
need to register the new headset to your charging base
TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
Q. I don’t have any baery lights on my charging base and it's been charging for
more than 4 hours.
A. Start by unplugging the power to the headset base, then remove the battery from
the headset for 30 seconds. Reinstall the battery making sure the Leitner logo
is facing you. Plug the power back into your base. Press and hold the Telephone
Mode button on the base until it ashes, then press and hold the Mute button on
the headset until it ashes. Finally, place the headset next to the base (don't place
it in your charging base until the Telephone Mode light goes solid).
Q. My headset is charged and turned on but I can’t hear anything.
A. If you set up your headset through the headset jack, make sure your telephone’s
headset button is on. Check the compatiblity switch underneath your base is set
to 1. Most Cisco phones should be set to 4.
Q. I can’t get my headset to work with my computer.
A. Make sure the USB cord is connected between your charging base and computer.
If your computer doesn’t automatically recognize your headset, go to your
computer’s sound settings and make sure DECT Headset is selected as your
output and input device. Your sound settings can be found on most Windows
computers by searching ‘sound settings’ in your search bar.
Q. I can hear people on the phone but they can’t hear me.
A. Try adjusting the microphone volume from the controls underneath the charging
base. Call us at 1-800-432-3738 and we’ll make sure you sound perfect!
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