Lenovo ThinkServer TD200x Owner's manual

ThinkServer TD200x
Machine Types: 3719, 3821, 3822, and 3823
Hardware Maintenance Manual

ThinkServer TD200x Types 3719, 3821, 3822, and 3823
Hardware Maintenance Manual

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 279
and the Warranty and Support Information document on the Lenovo®ThinkServer Documentation DVD.
First Edition (July 2009)
© Copyright Lenovo 2009.
Portions © Copyright International Business Machines Corporation 2009.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights
to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration ″GSA″contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.

Contents
Chapter 1. About this manual ...................1
Important Safety Information ....................1
Important information about replacing RoHS compliant FRUs ........2
Turkish statement of compliance ...................3
Chapter 2. Safety information ...................5
Guidelines for trained service technicians ...............6
Inspecting for unsafe conditions ..................6
Guidelines for servicing electrical equipment .............6
Safety statements ........................8
Chapter 3. General information ..................15
Features and technologies ....................15
Specifications .........................17
Software ...........................18
EasyStartup .........................19
EasyManage.........................19
Chapter 4. General Checkout ...................21
Checkout procedure .......................21
About the checkout procedure ..................21
Performing the checkout procedure ................22
Diagnosing a problem ......................22
Undocumented problems .....................26
Chapter 5. Diagnostics .....................27
Diagnostic tools ........................27
Event logs ..........................27
Viewing event logs through the Setup utility .............28
Viewing event logs without restarting the server ............28
POST error codes........................30
System-event log ........................38
Integrated management module error messages ............38
Troubleshooting tables ......................64
DVD drive problems ......................64
General problems .......................65
Hard disk drive problems ....................65
Intermittent problems......................66
Keyboard, mouse, or pointing-device problems ............67
Memory problems .......................68
Microprocessor problems ....................69
Monitor problems .......................70
Optional-device problems ....................72
Power problems .......................73
Serial port problems ......................74
ServerGuide problems .....................75
Software problems ......................75
Universal Serial Bus (USB) port problems ..............76
Light path diagnostics ......................77
Remind button ........................88
Power-supply LEDs ......................89
Diagnostic programs, messages, and error codes ............91
Running the diagnostic programs .................91
© Lenovo 2009. Portions © IBM Corp. 2009. iii

Diagnostic text messages ....................91
Viewing the test log ......................92
Diagnostic messages .....................92
Recovering from a Lenovo ThinkServer Server Firmware update failure . . . 124
Solving power problems .....................125
Solving Ethernet controller problems ................125
Solving undetermined problems ..................126
Problem determination tips ....................127
Chapter 6. Locating Server Controls and connectors .........129
Front view ..........................129
Operator information panel ...................129
EasyLED diagnostics panel ...................131
Rear view ..........................132
System-board internal connectors .................133
System-board external connectors .................135
System-board switches and jumpers ................135
System-board LEDs ......................137
SAS backplane connectors ....................141
Power-supply LEDs.......................141
Internal LEDs, connectors, and jumpers ...............142
System-board internal connectors ................143
System-board switches and jumpers ...............146
System-board LEDs .....................147
System-board external connectors ................148
2.5-inch hard disk drive backplane connectors ............149
Server power features ......................149
Turning on the server .....................149
Turning off the server .....................150
Chapter 7. Installing optional devices and replacing customer replaceable
units ...........................151
Server components .......................151
Opening the bezel .......................152
Closing the bezel .......................153
Removing the bezel ......................154
Installing the bezel .......................156
Opening the bezel media door...................157
Closing the bezel media door ...................158
Removing the left-side cover ...................159
Installing the left-side cover ....................160
Opening the power-supply cage ..................160
Closing the power-supply cage ..................162
Turning the stabilizing feet ....................164
Internal cable routing and connectors ................165
Removing the air baffle .....................171
Installing the air baffle ......................172
Removing the fan-cage assembly .................173
Installing the fan-cage assembly ..................174
Removing the battery ......................174
Installing the battery ......................175
Removing a hot-swap power supply.................176
Installing a hot-swap power supply .................177
Installing redundant power supply and fans ..............179
Removing a voltage regulator module ................181
Installing a voltage regulator module ................182
iv ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Removing the front adapter-retention bracket .............182
Installing the front adapter-retention bracket ..............183
Removing the rear adapter retention bracket .............184
Installing the rear adapter retention bracket ..............185
Removing an adapter ......................186
Installing an adapter ......................186
Removing the DVD drive.....................189
Installing a DVD (optical) drive...................190
Removing an optional tape drive ..................191
Installing a USB or SATA tape drive .................192
Removing the USB cable and light path diagnostics assembly .......195
Installing the USB cable and light path diagnostics assembly .......196
Removing a 2.5-inch hot-swap hard disk drive .............197
Installing a 2.5-inch hot-swap hard disk drive .............198
Removing a 2.5-inch disk drive backplane ..............200
Installing a 2.5-inch disk drive backplane ...............202
Removing the 2.5-inch disk drive cage................204
Installing the 2.5-inch disk drive cage ................206
Removing the operator information panel assembly ...........207
Installing the operator information panel assembly ...........208
Removing an extender card....................209
Installing an extender card ....................211
Removing a memory module ...................212
Installing a memory module....................213
Independent channel mode ...................214
Memory mirroring mode ....................214
Removing a hot-swap fan ....................219
Installing a hot-swap fan .....................220
Removing a microprocessor and heat sink ..............220
Installing a microprocessor and heat sink...............222
Thermal grease .......................228
Removing a heat-sink retention module ...............229
Installing a heat-sink retention module ................230
Removing a microprocessor retention module .............231
Installing a microprocessor retention module .............232
Removing the system board ...................233
Installing the system board ....................234
Completing the installation ....................235
Connecting the cables.....................236
Updating the server configuration.................236
Chapter 8. Parts Listing, TD200x Machine Types 3719, 3821, 3822, and
3823 ...........................239
Power cords .........................247
Chapter 9. Configuring the server.................251
Using the Setup Utility......................252
Starting the Setup Utility ....................252
Setup Utility menu choices ...................252
Passwords .........................255
Using the Boot Selection Menu program ...............258
RAID controllers ........................258
Using the LSI Configuration Utility program .............259
Using the WebBIOS utility ...................261
Using the ThinkServer EasyStartup DVD...............263
Before you use the ThinkServer EasyStartup DVD..........263
Contents v

Configuring RAID ......................263
EasyStartup overview .....................264
Installing your operating system without using EasyStartup .......266
Enabling the Broadcom Gigabit Ethernet Utility program .........266
Configuring the Gigabit Ethernet controller ..............266
Updating the firmware ......................267
Using the EasyUpdate Firmware Updater tool ............267
Starting the backup server firmware.................268
Using the Integrated Management Module ..............268
Using the remote presence capability and blue-screen capture .......269
Obtaining the IP address for the Web interface access .........269
Logging on to the Web interface .................270
Advanced Settings Utility program .................270
Installing ThinkServer EasyManage software .............271
Installation requirements ....................271
Installation order .......................271
Installing Windows 2003 components on the Core Server........272
Installing Windows 2008 32-bit components .............272
Uninstalling the LANDesk Software Agent .............273
Appendix A. Getting help and technical assistance ..........275
Before you call ........................275
Using the documentation.....................275
Getting help and information from the World Wide Web .........275
Calling for service .......................276
Using other services ......................276
Purchasing additional services...................277
Lenovo product service .....................277
Appendix B. Notices ......................279
Trademarks..........................280
Important notes ........................280
Product recycling and disposal ..................281
Compliance with Republic of Turkey Directive on the Restriction of Hazardous
Substances .........................282
Recycling statements for Japan ..................282
Battery return program .....................283
German Ordinance for Work gloss statement .............284
Electronic emission notices ....................284
Federal Communications Commission (FCC) statement ........284
Industry Canada Class A emission compliance statement ........285
Avis de conformité à la réglementation d’Industrie Canada .......285
Australia and New Zealand Class A statement ............285
United Kingdom telecommunications safety requirement ........285
European Union EMC Directive conformance statement ........285
Germany Class A compliance statement ..............285
Japan Voluntary Control Council for Interference (VCCI) statement ....287
Taiwan Class A warning statement ................287
People’s Republic of China Class A warning statement.........287
Korea Class A warning statement ................287
Index ............................289
vi ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Chapter 1. About this manual
This Hardware Maintenance Manual contains information to help you solve
problems that might occur in your server. It describes the diagnostic tools that come
with the server, error codes and suggested actions, and instructions for replacing
failing components.
Replaceable components are of three types:
vSelf-service customer replaceable unit (CRU): Replacement of self-service
CRUs is your responsibility. If IBM®installs a self-service CRU at your request,
you will be charged for the installation.
vOptional-service customer replaceable unit: You may install an
optional-service CRU yourself or request Lenovo to install it, at no additional
charge, under the type of warranty service that is designated for the server.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
The most recent version of this document is available at http://www.lenovo.com/
support.
Before servicing a Lenovo product, be sure to read the Safety Information. See
Chapter 2, “Safety information,” on page 5.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Important Safety Information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent
document avant d’exécuter les instructions.
Lesen Sie unbedingt alle Hinweise vom Typ ″ACHTUNG″oder ″VORSICHT″in
dieser Dokumentation, bevor Sie irgendwelche Vorgänge durchführen
Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale
prima di eseguire una qualsiasi delle istruzioni
Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de
executar qualquer uma das instruções
Es importante que lea todas las declaraciones de precaución y de peligro de este
manual antes de seguir las instrucciones.
© Lenovo 2009. Portions © IBM Corp. 2009. 1

Important information about replacing RoHS compliant FRUs
RoHS, The Restriction of Hazardous Substances in Electrical and Electronic
Equipment Directive (2002/95/EC) is a European Union legal requirement
affecting the global electronics industry. RoHS requirements must be
implemented on Lenovo products placed on the market and sold in the
European Union after June 2006. Products on the market before June 2006
are not required to have RoHS compliant parts. If the parts are not compliant
originally, replacement parts can also be noncompliant, but in all cases, if the
parts are compliant, the replacement parts must also be compliant.
Note: RoHS and non-RoHS FRU part numbers with the same fit and function are
identified with unique FRU part numbers.
Lenovo plans to transition to RoHS compliance well before the implementation date
and expects its suppliers to be ready to support Lenovo’s requirements and
schedule in the EU. Products sold in 2005, will contain some RoHS compliant
FRUs. The following statement pertains to these products and any product Lenovo
produces containing RoHS compliant parts.
RoHS compliant ThinkCentre parts have unique FRU part numbers. Before or after
June, 2006, failed RoHS compliant parts must always be replaced using RoHS
compliant FRUs, so only the FRUs identified as compliant in the system HMM or
direct substitutions for those FRUs can be used.
Products marketed before June 2006 Products marketed after June 2006
Current or original
part
Replacement FRU Current or original
part
Replacement FRU
Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS
Non-RoHS Can be RoHS
Non-RoHS Can sub to RoHS
RoHS Must be RoHS
Note: A direct substitution is a part with a different FRU part number that is
automatically shipped by the distribution center at the time of order.
2ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Turkish statement of compliance
The Lenovo product meets the requirements of the Republic of Turkey Directive on
the Restriction of the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment (EEE).
Türkiye EEE Yönetmeliğine Uygunluk Beyanı
T.C. Çevre ve Orman Bakanlığı'nın
“Elektrik ve Elektronik Eşyalarda Bazı Zararlı Maddelerin
Kullanımının Sınırlandırılmasına Dair Yönetmelik (EEE)”
direktiflerine uygundur.
EEE Yönetmeliğ
Bu Lenovo ürünü,
ine Uygundur.
Chapter 1. About this manual 3

4ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Chapter 2. Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Lenovo 2009. Portions © IBM Corp. 2009. 5

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
a Lenovo product that you are working on. Each Lenovo product, as it was
designed and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-Lenovo alterations or attachment of non-Lenovo features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-Lenovo alterations. Use good judgment as to the
safety of any non-Lenovo alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
6ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Chapter 2. Safety information 7

Safety statements
Important:
Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement is labeled "Statement 1," translations for that
caution statement are in the Safety Information document under "Statement 1."
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.
Attention: Use No. 26 AWG or larger UL-listed or CSA certified
telecommunication line cord.
8ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Chapter 2. Safety information 9

Statement 2:
CAUTION:
When replacing the lithium battery, use only a type battery recommended by
the manufacturer. If your system has a module containing a lithium battery,
replace it only with the same module type made by the same manufacturer.
The battery contains lithium and can explode if not properly used, handled, or
disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
10 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Chapter 2. Safety information 11

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
12 ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual