Lenovo ThinkServer TD200x Owner's manual

ThinkServer TD200x
Machine Types: 3719, 3821, 3822, and 3823
Hardware Maintenance Manual

ThinkServer TD200x Types 3719, 3821, 3822, and 3823
Hardware Maintenance Manual

Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 279
and the Warranty and Support Information document on the Lenovo®ThinkServer Documentation DVD.
First Edition (July 2009)
© Copyright Lenovo 2009.
Portions © Copyright International Business Machines Corporation 2009.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights
to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration ″GSA″contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.

Contents
Chapter 1. About this manual ...................1
Important Safety Information ....................1
Important information about replacing RoHS compliant FRUs ........2
Turkish statement of compliance ...................3
Chapter 2. Safety information ...................5
Guidelines for trained service technicians ...............6
Inspecting for unsafe conditions ..................6
Guidelines for servicing electrical equipment .............6
Safety statements ........................8
Chapter 3. General information ..................15
Features and technologies ....................15
Specifications .........................17
Software ...........................18
EasyStartup .........................19
EasyManage.........................19
Chapter 4. General Checkout ...................21
Checkout procedure .......................21
About the checkout procedure ..................21
Performing the checkout procedure ................22
Diagnosing a problem ......................22
Undocumented problems .....................26
Chapter 5. Diagnostics .....................27
Diagnostic tools ........................27
Event logs ..........................27
Viewing event logs through the Setup utility .............28
Viewing event logs without restarting the server ............28
POST error codes........................30
System-event log ........................38
Integrated management module error messages ............38
Troubleshooting tables ......................64
DVD drive problems ......................64
General problems .......................65
Hard disk drive problems ....................65
Intermittent problems......................66
Keyboard, mouse, or pointing-device problems ............67
Memory problems .......................68
Microprocessor problems ....................69
Monitor problems .......................70
Optional-device problems ....................72
Power problems .......................73
Serial port problems ......................74
ServerGuide problems .....................75
Software problems ......................75
Universal Serial Bus (USB) port problems ..............76
Light path diagnostics ......................77
Remind button ........................88
Power-supply LEDs ......................89
Diagnostic programs, messages, and error codes ............91
Running the diagnostic programs .................91
© Lenovo 2009. Portions © IBM Corp. 2009. iii

Diagnostic text messages ....................91
Viewing the test log ......................92
Diagnostic messages .....................92
Recovering from a Lenovo ThinkServer Server Firmware update failure . . . 124
Solving power problems .....................125
Solving Ethernet controller problems ................125
Solving undetermined problems ..................126
Problem determination tips ....................127
Chapter 6. Locating Server Controls and connectors .........129
Front view ..........................129
Operator information panel ...................129
EasyLED diagnostics panel ...................131
Rear view ..........................132
System-board internal connectors .................133
System-board external connectors .................135
System-board switches and jumpers ................135
System-board LEDs ......................137
SAS backplane connectors ....................141
Power-supply LEDs.......................141
Internal LEDs, connectors, and jumpers ...............142
System-board internal connectors ................143
System-board switches and jumpers ...............146
System-board LEDs .....................147
System-board external connectors ................148
2.5-inch hard disk drive backplane connectors ............149
Server power features ......................149
Turning on the server .....................149
Turning off the server .....................150
Chapter 7. Installing optional devices and replacing customer replaceable
units ...........................151
Server components .......................151
Opening the bezel .......................152
Closing the bezel .......................153
Removing the bezel ......................154
Installing the bezel .......................156
Opening the bezel media door...................157
Closing the bezel media door ...................158
Removing the left-side cover ...................159
Installing the left-side cover ....................160
Opening the power-supply cage ..................160
Closing the power-supply cage ..................162
Turning the stabilizing feet ....................164
Internal cable routing and connectors ................165
Removing the air baffle .....................171
Installing the air baffle ......................172
Removing the fan-cage assembly .................173
Installing the fan-cage assembly ..................174
Removing the battery ......................174
Installing the battery ......................175
Removing a hot-swap power supply.................176
Installing a hot-swap power supply .................177
Installing redundant power supply and fans ..............179
Removing a voltage regulator module ................181
Installing a voltage regulator module ................182
iv ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Removing the front adapter-retention bracket .............182
Installing the front adapter-retention bracket ..............183
Removing the rear adapter retention bracket .............184
Installing the rear adapter retention bracket ..............185
Removing an adapter ......................186
Installing an adapter ......................186
Removing the DVD drive.....................189
Installing a DVD (optical) drive...................190
Removing an optional tape drive ..................191
Installing a USB or SATA tape drive .................192
Removing the USB cable and light path diagnostics assembly .......195
Installing the USB cable and light path diagnostics assembly .......196
Removing a 2.5-inch hot-swap hard disk drive .............197
Installing a 2.5-inch hot-swap hard disk drive .............198
Removing a 2.5-inch disk drive backplane ..............200
Installing a 2.5-inch disk drive backplane ...............202
Removing the 2.5-inch disk drive cage................204
Installing the 2.5-inch disk drive cage ................206
Removing the operator information panel assembly ...........207
Installing the operator information panel assembly ...........208
Removing an extender card....................209
Installing an extender card ....................211
Removing a memory module ...................212
Installing a memory module....................213
Independent channel mode ...................214
Memory mirroring mode ....................214
Removing a hot-swap fan ....................219
Installing a hot-swap fan .....................220
Removing a microprocessor and heat sink ..............220
Installing a microprocessor and heat sink...............222
Thermal grease .......................228
Removing a heat-sink retention module ...............229
Installing a heat-sink retention module ................230
Removing a microprocessor retention module .............231
Installing a microprocessor retention module .............232
Removing the system board ...................233
Installing the system board ....................234
Completing the installation ....................235
Connecting the cables.....................236
Updating the server configuration.................236
Chapter 8. Parts Listing, TD200x Machine Types 3719, 3821, 3822, and
3823 ...........................239
Power cords .........................247
Chapter 9. Configuring the server.................251
Using the Setup Utility......................252
Starting the Setup Utility ....................252
Setup Utility menu choices ...................252
Passwords .........................255
Using the Boot Selection Menu program ...............258
RAID controllers ........................258
Using the LSI Configuration Utility program .............259
Using the WebBIOS utility ...................261
Using the ThinkServer EasyStartup DVD...............263
Before you use the ThinkServer EasyStartup DVD..........263
Contents v

Configuring RAID ......................263
EasyStartup overview .....................264
Installing your operating system without using EasyStartup .......266
Enabling the Broadcom Gigabit Ethernet Utility program .........266
Configuring the Gigabit Ethernet controller ..............266
Updating the firmware ......................267
Using the EasyUpdate Firmware Updater tool ............267
Starting the backup server firmware.................268
Using the Integrated Management Module ..............268
Using the remote presence capability and blue-screen capture .......269
Obtaining the IP address for the Web interface access .........269
Logging on to the Web interface .................270
Advanced Settings Utility program .................270
Installing ThinkServer EasyManage software .............271
Installation requirements ....................271
Installation order .......................271
Installing Windows 2003 components on the Core Server........272
Installing Windows 2008 32-bit components .............272
Uninstalling the LANDesk Software Agent .............273
Appendix A. Getting help and technical assistance ..........275
Before you call ........................275
Using the documentation.....................275
Getting help and information from the World Wide Web .........275
Calling for service .......................276
Using other services ......................276
Purchasing additional services...................277
Lenovo product service .....................277
Appendix B. Notices ......................279
Trademarks..........................280
Important notes ........................280
Product recycling and disposal ..................281
Compliance with Republic of Turkey Directive on the Restriction of Hazardous
Substances .........................282
Recycling statements for Japan ..................282
Battery return program .....................283
German Ordinance for Work gloss statement .............284
Electronic emission notices ....................284
Federal Communications Commission (FCC) statement ........284
Industry Canada Class A emission compliance statement ........285
Avis de conformité à la réglementation d’Industrie Canada .......285
Australia and New Zealand Class A statement ............285
United Kingdom telecommunications safety requirement ........285
European Union EMC Directive conformance statement ........285
Germany Class A compliance statement ..............285
Japan Voluntary Control Council for Interference (VCCI) statement ....287
Taiwan Class A warning statement ................287
People’s Republic of China Class A warning statement.........287
Korea Class A warning statement ................287
Index ............................289
vi ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual

Chapter 1. About this manual
This Hardware Maintenance Manual contains information to help you solve
problems that might occur in your server. It describes the diagnostic tools that come
with the server, error codes and suggested actions, and instructions for replacing
failing components.
Replaceable components are of three types:
vSelf-service customer replaceable unit (CRU): Replacement of self-service
CRUs is your responsibility. If IBM®installs a self-service CRU at your request,
you will be charged for the installation.
vOptional-service customer replaceable unit: You may install an
optional-service CRU yourself or request Lenovo to install it, at no additional
charge, under the type of warranty service that is designated for the server.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
The most recent version of this document is available at http://www.lenovo.com/
support.
Before servicing a Lenovo product, be sure to read the Safety Information. See
Chapter 2, “Safety information,” on page 5.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Important Safety Information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent
document avant d’exécuter les instructions.
Lesen Sie unbedingt alle Hinweise vom Typ ″ACHTUNG″oder ″VORSICHT″in
dieser Dokumentation, bevor Sie irgendwelche Vorgänge durchführen
Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale
prima di eseguire una qualsiasi delle istruzioni
Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de
executar qualquer uma das instruções
Es importante que lea todas las declaraciones de precaución y de peligro de este
manual antes de seguir las instrucciones.
© Lenovo 2009. Portions © IBM Corp. 2009. 1

Important information about replacing RoHS compliant FRUs
RoHS, The Restriction of Hazardous Substances in Electrical and Electronic
Equipment Directive (2002/95/EC) is a European Union legal requirement
affecting the global electronics industry. RoHS requirements must be
implemented on Lenovo products placed on the market and sold in the
European Union after June 2006. Products on the market before June 2006
are not required to have RoHS compliant parts. If the parts are not compliant
originally, replacement parts can also be noncompliant, but in all cases, if the
parts are compliant, the replacement parts must also be compliant.
Note: RoHS and non-RoHS FRU part numbers with the same fit and function are
identified with unique FRU part numbers.
Lenovo plans to transition to RoHS compliance well before the implementation date
and expects its suppliers to be ready to support Lenovo’s requirements and
schedule in the EU. Products sold in 2005, will contain some RoHS compliant
FRUs. The following statement pertains to these products and any product Lenovo
produces containing RoHS compliant parts.
RoHS compliant ThinkCentre parts have unique FRU part numbers. Before or after
June, 2006, failed RoHS compliant parts must always be replaced using RoHS
compliant FRUs, so only the FRUs identified as compliant in the system HMM or
direct substitutions for those FRUs can be used.
Products marketed before June 2006 Products marketed after June 2006
Current or original
part
Replacement FRU Current or original
part
Replacement FRU
Non-RoHS Can be Non-RoHS Must be RoHS Must be RoHS
Non-RoHS Can be RoHS
Non-RoHS Can sub to RoHS
RoHS Must be RoHS
Note: A direct substitution is a part with a different FRU part number that is
automatically shipped by the distribution center at the time of order.
2ThinkServer TD200x Types 3719, 3821, 3822, and 3823: Hardware Maintenance Manual