Lenovo BladeCenter HS23E User manual

LenovoBladeCenterHS23ETypes8038and
8039
ProblemDeterminationandServiceGide
MachineType:Types8038and8039

Note
Beforesingthisinformationandtheprodctitspports,readthegeneralinformationinAppendix
A“Gettinghelpandtechnicalassistance”onpage5,AppendixB“Notices”onpage9,theWarranty
Informationdocment,andtheSafetyInformationandEnvironmentalNoticesandUserGuidedocmentson
theLenovoDocumentationCD.
TenthEdition(June2014)
©CopyrightLenovo2014,2014
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContract
NoGS-35F-05925

Contents
Safety ............... v
Guidelines for trained service technicians .... vii
Inspecting for unsafe conditions ...... vii
Guidelines for servicing electrical equipment viii
Safety statements ............ ix
Chapter 1. Start here ......... 1
Diagnosing a problem ........... 1
Undocumented problems .......... 3
Chapter 2. Introduction ........ 5
Related documentation ........... 5
Notices and statements in this document ..... 6
Features and specifications.......... 7
Blade server controls and LEDs ........ 9
Turning on the blade server ......... 11
Turning off the blade server ......... 12
Blade server system-board layouts....... 12
Blade server connectors ......... 13
System-board switch .......... 13
System-board LEDs........... 15
Chapter 3. Configuring the blade server 17
Using the Setup utility........... 18
Setup utility menu ........... 18
Using passwords ........... 22
Using the Boot Menu program ....... 23
Updating the Universal Unique Identifier (UUID) 23
Updating the DMI/SMBIOS data ...... 25
Using the ServerGuide Setup and Installation CD . 28
ServerGuide features .......... 28
Setup and configuration overview ...... 29
Installing the operating system ....... 29
Typical operating-system installation .... 30
Installing the operating system without using
ServerGuide ............ 30
Setting the PXE boot protocol using the Setup utility 30
Updating firmware and device drivers ..... 31
Configuring UEFI compatible devices ..... 32
Configuring the Gigabit Ethernet controller.... 32
Creating an array using the ServeRAID H1135
configuration utility ........... 33
Starting the LSI Configuration Utility program . 34
Starting the Human Interface Infrastructure (HII)
Configuration Application ........ 34
Creating a RAID array of hard disk drives ... 35
Creating an array using the ServeRAID C105
configuration utility ........... 35
Setting Option ROM Execution Order .... 36
Using LAN over USB to interface the IMM .... 36
Potential conflicts with the LAN over USB
interface .............. 37
Resolving conflicts with the IMM LAN over USB
interface .............. 37
Configuring the LAN over USB interface
manually .............. 38
LAN over USB Windows Driver Installation 38
LAN over USB Linux Driver Installation .. 39
Chapter 4. Parts listing........ 41
Parts listing, Type 8038 and 8039 ....... 41
Structural parts ............. 45
Chapter 5. Removing and replacing
blade server components....... 47
Installation guidelines ........... 47
System reliability guidelines ........ 48
Handling static-sensitive devices ...... 48
Returning a device or component ...... 49
Removing the blade server from the BladeCenter
unit ................. 49
Installing the blade server in a BladeCenter unit .. 50
Removing and replacing consumable and structural
parts................. 52
Removing the blade server cover ...... 52
Installing the blade server cover ...... 53
Removing the bezel assembly ....... 54
Installing the bezel assembly ....... 55
Removing a blade handle......... 56
Installing a blade handle ......... 57
Removing the air baffle ......... 58
Installing the air baffle.......... 59
Removing and replacing Tier 1 customer replaceable
units (CRUs) .............. 61
Removing the battery .......... 61
Installing the battery .......... 62
Removing a hot-swap storage drive ..... 63
Installing a hot-swap storage drive ..... 64
Removing a memory module ....... 65
Installing a memory module........ 66
Removing a USB Flash key ........ 69
Installing a USB Flash key ........ 70
Removing an I/O expansion card ...... 71
Removing a CIOv-form-factor expansion card 71
Removing a horizontal-compact-form-factor
expansion card ........... 72
Installing an I/O expansion card ...... 73
Installing a CIOv-form-factor expansion card 73
Installing a horizontal-compact-form-factor
expansion card ........... 74
Removing a storage interface card ...... 75
Installing a storage interface card ...... 76
Removing the control panel ........ 77
Installing the control panel ........ 78
Removing an optional expansion unit .... 79
Installing an optional expansion unit ..... 80
Removing and replacing Tier 2 CRUs...... 81
Removing a microprocessor and heat sink ... 81
Installing a microprocessor and heat sink ... 84
© Copyright IBM Corp. 2012, 2014 iii

Thermal grease ........... 89
Removing the system-board assembly .... 90
Installing the system-board assembly ..... 91
Chapter 6. Diagnostics ........ 93
Service bulletins ............. 93
Checkout procedure ........... 93
About the checkout procedure ....... 93
Performing the checkout procedure ..... 94
Diagnostic tools overview ......... 94
POST ................ 95
Event logs .............. 96
Viewing event logs through the Setup utility 97
Viewing event logs without restarting the
blade server ............ 97
UEFI/POST error codes ......... 98
UEFI/POST error codes ........ 99
IMM error messages ........... 128
Troubleshooting tables .......... 169
General problems ........... 169
Hard disk drive problems ........ 170
Intermittent problems ......... 171
Keyboard or mouse problems ....... 171
Memory problems........... 172
Monitor or video problems ........ 173
Network connection problems....... 174
Optional-device problems ........ 175
Power error messages ......... 176
Power problems ........... 179
Removable-media drive problems ..... 181
ServerGuide problems ......... 182
Service processor problems ........ 183
Software problems........... 183
Universal Serial Bus (USB) port problems ... 184
Light path diagnostics .......... 185
Viewing the light path diagnostics LEDs in the
blade server ............. 185
Blade server light path diagnostics LEDs ... 186
BladeCenter GPU expansion unit LED .... 189
BladeCenter GPU expansion unit light path
diagnostics LEDs ........... 190
IBM Dynamic System Analysis Preboot diagnostic
program ............... 191
Running the diagnostic programs ..... 191
Diagnostic text messages ........ 192
Viewing the test results ......... 193
Diagnostic messages .......... 193
IMM self tests ............. 194
Broadcom Ethernet device tests ....... 198
CPU stress tests ............ 201
Memory self tests ............ 203
Optical drive self tests .......... 210
Storage drive self tests .......... 215
Tape alert flags ............. 216
Recovering from a UEFI update failure ..... 217
In-band manual recovery method ..... 217
Out-of-band manual recovery method .... 219
In-band automated boot recovery method ... 220
Out-of-band automated boot recovery method 220
Automated boot recovery (ABR) ....... 221
Nx boot failure ............. 221
Solving SAS hard disk drive problems ..... 221
Solving shared BladeCenter resource problems .. 222
Keyboard or mouse problems ....... 222
Media tray problems .......... 223
Network connection problems....... 224
Power problems ........... 225
Video problems............ 225
Solving undetermined problems ....... 226
Problem determination tips......... 227
Appendix. Getting help and technical
assistance............. 229
Before you call ............. 229
Using the documentation ......... 230
Getting help and information from the World Wide
Web ................ 230
How to send DSA data to IBM ....... 230
Creating a personalized support web page ... 231
Software service and support ........ 231
Hardware service and support ....... 231
IBM Taiwan product service ........ 231
Notices .............. 233
Trademarks .............. 234
Important notes ............ 234
Particulate contamination ......... 235
Documentation format .......... 236
Telecommunication regulatory statement .... 236
Electronic emission notices ......... 237
Federal Communications Commission (FCC)
statement.............. 237
Industry Canada Class A emission compliance
statement.............. 237
Avis de conformité à la réglementation
d'Industrie Canada .......... 237
Australia and New Zealand Class A statement 237
European Union EMC Directive conformance
statement.............. 238
Germany Class A statement ....... 238
Japan VCCI Class A statement....... 239
Japan Electronics and Information Technology
Industries Association (JEITA) statement ... 240
Korea Communications Commission (KCC)
statement.............. 240
Russia Electromagnetic Interference (EMI) Class
A statement ............. 240
People's Republic of China Class A electronic
emission statement .......... 240
Taiwan Class A compliance statement .... 240
Index ............... 241
iv BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
© Copyright IBM Corp. 2012, 2014 v

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
vi BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use this information to help you identify potential unsafe conditions in an IBM®
product that you are working on.
Each IBM product, as it was designed and manufactured, has required safety items
to protect users and service technicians from injury. The information in this section
addresses only those items. Use good judgment to identify potential unsafe
conditions that might be caused by non-IBM alterations or attachment of non-IBM
features or optional devices that are not addressed in this section. If you identify
an unsafe condition, you must determine how serious the hazard is and whether
you must correct the problem before you work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cords are the correct type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Safety vii

Guidelines for servicing electrical equipment
Observe these guidelines when you service electrical equipment.
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you work with powered-on electrical equipment, use only one hand.
Keep the other hand in your pocket or behind your back to avoid creating a
complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
viii BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide

Safety statements
These statements provide the caution and danger information that is used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled Statement 1, translations for that
caution statement are in the Safety Information document under Statement 1.
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
Statement 1
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety ix

Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if
not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
vUse of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
xBladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide

DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Statement 4
CAUTION:
Use safe practices when lifting.
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
Safety xi

Statement 12
CAUTION:
The following label indicates a hot surface nearby.
Statement 13
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection requirements.
Refer to the information that is provided with your device for electrical
specifications.
Statement 21
CAUTION:
Hazardous energy is present when the blade is connected to the power source.
Always replace the blade cover before installing the blade.
Statement 32
CAUTION:
To avoid personal injury, before lifting the unit, remove all the blades, power
supplies, and removable modules to reduce the weight.
xii BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide

Statement 33
CAUTION:
This device does not provide a power control button. Removing power supply
modules or turning off the server blades does not turn off the electrical current
supplied to the device. The device also might have more than one power cord.
To remove all electrical current from the device, ensure that all power cords are
disconnected from the power source.
Rack Safety Information, Statement 2
DANGER
vAlways lower the leveling pads on the rack cabinet.
vAlways install stabilizer brackets on the rack cabinet.
vAlways install servers and optional devices starting from the bottom of the
rack cabinet.
vAlways install the heaviest devices in the bottom of the rack cabinet.
UL regulatory information
This device is for use only with Listed chassis.
Safety xiii

xiv BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide

Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the World Wide Web.
This document describes the diagnostic tests that you can perform, troubleshooting
procedures, and explanations of error messages and error codes. The
documentation that comes with your operating system and software also contains
troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.
1. Return the server to the condition it was in before the problem occurred. If
any hardware, software, or firmware was changed before the problem occurred,
if possible, reverse those changes. This might include any of the following
items:
vHardware components
vDevice drivers and firmware
vSystem software
vUEFI firmware
vSystem input power or network connections
2. View the light path diagnostics LEDs and event logs. The blade server is
designed for ease of diagnosis of hardware and software problems.
vLight path diagnostics LEDs: See “Light path diagnostics” on page 185 for
information about using light path diagnostics LEDs.
vEvent logs: See “Event logs” on page 96 for information about notification
events and diagnosis.
vSoftware or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code. See
the manufacturer's website for documentation.
3. Run IBM Dynamic System Analysis (DSA) and collect system data. Run
Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available
when you contact IBM or an approved warranty service provider. For
instructions for running DSA, see the Dynamic System Analysis Installation and
User's Guide.
To download the latest version of DSA code and the Dynamic System Analysis
Installation and User's Guide, go to http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=SERV-DSA.
4. Check for and apply code updates. Fixes or workarounds for many problems
might be available in updated UEFI firmware, device firmware, or device
drivers. To display a list of available updates for the blade server, go to
http://www.ibm.com/support/fixcentral.
Attention: Installing the wrong firmware or device-driver update might cause
the blade server to malfunction. Before you install a firmware or device-driver
© Copyright IBM Corp. 2012, 2014 1

update, read any readme and change history files that are provided with the
downloaded update. These files contain important information about the
update and the procedure for installing the update, including any special
procedure for updating from an early firmware or device-driver version to the
latest version.
Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
a. Install UpdateXpress system updates. You can install code updates that are
packaged as an UpdateXpress System Pack or UpdateXpress CD image. An
UpdateXpress System Pack contains an integration-tested bundle of online
firmware and device-driver updates for your blade server. In addition, you
can use IBM ToolsCenter Bootable Media Creator to create bootable media
that is suitable for applying firmware updates and running preboot
diagnostics. For more information about UpdateXpress System Packs, see
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-
XPRESS . For more information about the Bootable Media Creator, see
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=TOOL-
BOMC.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System Pack
or UpdateXpress image (see step 4b).
b. Install manual system updates.
1) Determine the existing code levels.
From the advanced management module web interface, click Monitors
and then click Firmware VPD.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for the blade server, go to
http://www.ibm.com/support/fixcentral.
When you click an update, an information page is displayed, including
a list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
5. Check for and correct an incorrect configuration. If the blade server is
incorrectly configured, a system function can fail to work when you enable it; if
you make an incorrect change to the blade server configuration, a system
function that has been enabled can stop working.
a. Make sure that all installed hardware and software are supported. See
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us
to verify that the blade server supports the installed operating system,
optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
IBM or an approved warranty service provider for support.
b. Make sure that the server, operating system, and software are installed
and configured correctly. Many configuration problems are caused by loose
power or signal cables or incorrectly seated adapters. You might be able to
solve the problem by turning off the blade server, reconnecting cables,
reseating adapters, and turning the blade server back on. For information
about performing the checkout procedure, see “About the checkout
2BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide

procedure” on page 93. For information about configuring the blade server,
see Chapter 3, “Configuring the blade server,” on page 17.
6. See controller and management software documentation. If the problem is
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, go to
http://www.ibm.com/supportportal.
7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, go to
http://www.ibm.com/supportportal.
8. Use the troubleshooting tables. See “Troubleshooting tables” on page 169 to
find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/entry/portal/Open_service_request. Be prepared to provide
information about any error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for
assistance.
To open an online service request, go to http://www.ibm.com/support/entry/
portal/Open_service_request. Be prepared to provide information about any error
codes and collected data and the problem determination procedures that you have
used.
Chapter 1. Start here 3

4BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide

Chapter 2. Introduction
Use this information to help you solve problems that might occur in your blade
server.
This Problem Determination and Service Guide contains information to help you solve
problems that might occur in your IBM BladeCenter HS23E Type 8038 or 8039
blade server. It describes the diagnostic tools that come with the blade server, error
codes and suggested actions, and instructions for replacing failing components.
Replaceable components consist of consumable parts, structural parts, and
customer replaceable units (CRUs):
vConsumables: Purchase and replacement of consumables (components, such as
batteries and printer cartridges, that have depleting life) is your responsibility. If
IBM acquires or installs a consumable component at your request, you will be
charged for the service.
vStructural parts: Purchase and replacement of structural parts (components, such
as chassis assembly, top cover, and bezel) is your responsibility. If IBM acquires
or installs a structural component at your request, you will be charged for the
service.
vCustomer replaceable unit (CRU):
–Tier 1 customer replaceable unit: Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be
charged for the installation.
–Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server. Some tier 2 CRUs must be installed
only by trained technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty Information document.
Related documentation
Use this information to identify and locate related blade server documentation.
This Problem Determination and Service Guide contains information to help you solve
problems yourself, how to remove and install components, and it contains
information for service technicians. The following documentation is also available:
vSafety Information
This document contains translated caution and danger statements. Each caution
and danger statement that appears in the documentation has a number that you
can use to locate the corresponding statement in your language in the Safety
Information document.
vSafety Information Labels
This document provides the Simplified Chinese, Mongolian, Tibetan, Uygur, and
Zhuang translated versions of the product safety labels.
vWarranty Information
This document contains information about the terms of the warranty.
vEnvironmental Notices and User Guide
© Copyright IBM Corp. 2012, 2014 5

This document contains translated environmental notices.
vIntegrated Management Module II User's Guide
This document explains how to use the functions of the IMM2 that is installed in
an IBM server. The IMM2 works with IBM UEFI firmware to provide
systems-management capability for System x®servers and blade servers.
vAdvanced Management Module Messages Guide
This document provides a complete list of all non-device specific events and
recommended actions, sorted by event ID. Device specific event information is in
the documentation for the device.
vAdvanced Management Module Command-Line Interface Reference Guide
This document explains how to use the advanced management module
command-line interface (CLI) to directly access the BladeCenter management
functions. The command-line interface also provides access to the text-console
command prompt on each blade server through a Serial over LAN (SOL)
connection.
vAdvanced Management Module Messages Guide
This document provides a complete list of all non-device-specific events and
recommended actions, sorted by event ID. For event information that is specific
to this blade server, see “IMM error messages” on page 128 for more
information.
In addition to the documentation in this library, be sure to review the Planning and
Installation Guide for your BladeCenter unit for information to help you prepare for
system installation and configuration.
To check for updated documentation and technical updates, go to
http://www.ibm.com/supportportal/ .
Notices and statements in this document
Use this information to understand the most common documentation notices and
statements and how they are used.
The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the IBM Documentation CD. Each
statement is numbered for reference to the corresponding statement in the Safety
Information document.
The following notices and statements are used in this document:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
vAttention: These notices indicate possible damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage might occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
6BladeCenter HS23E Type 8038 and 8039: Problem Determination and Service Guide