Lenovo ThinkServer TS430 User manual

ThinkServer
WarrantyandSupportInformation
MachineTypes:0387,0388,0389,0390,0391,0392,0393,and0441

Note:
Beforeusingtheinformationandtheproductitsupports,besuretoreadandunderstand
thefollowing:
•“Safetyinformation”onpageiii
•Chapter3“LenovoLimitedWarranty”onpage11
•Chapter5“Notices”onpage25
SecondEdition(December2011)
©CopyrightLenovo2011.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered
pursuantaGeneralServicesAdministration“GSA”contract,use,reproduction,or
disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents
Safetyinformation...................iii
Chapter1.Informationresources...............1
Documentation.....................1
ThinkServerWebsite...................3
LenovoSupportWebsite..................3
Recordingyourserverinformation...............3
Chapter2.Helpandservice.................5
Beforeyoucall......................5
Callingforservice.....................5
WorldwideLenovoSupporttelephonelist............6
Usingotherservices....................9
Purchasingadditionalservices...............10
LenovoproductserviceinformationforTaiwan..........10
Chapter3.LenovoLimitedWarranty.............11
Part1-GeneralTerms..................11
Part2-Country-specicTerms...............15
Part3-WarrantyServiceInformation.............18
SuplementodeGarantíaparaMéxico.............21
Chapter4.CustomerReplaceableUnits(CRUs).........23
Chapter5.Notices...................25
Additionalnoticeinformation................26
EuropeanUnionComplianceMark..............26
Trademarks......................26
©CopyrightLenovo2011i

iiThinkServerWarrantyandSupportInformation

Safetyinformation
Note:Beforeusingtheproduct,besuretoreadandunderstandthemultilingual
safetyinstructionsonthedocumentationDVDthatcomeswiththeproduct.
Antesdeusaroproduto,leiaeentendaasinstruçõesdesegurançamultilíngues
noDVDdedocumentaçãoqueoacompanha.
Предидаизползватетозипродукт,задължителнопрочететеивникнетев
многоезичнитеинструкциизабезопасноствDVDдискасдокументация,
койтосепредоставяспродукта.
Prijeupotrebeovogproizvodaobaveznopročitajtevišejezičnesigurnosneupute
kojesenalazenaDVD-usdokumentacijomkojidobivateuzproizvod.
Předpoužitímproduktujetřebasipřečístaporozumětbezpečnostnímpokynům
uvedenýmnadiskuDVDsdokumentací,kterýjedodávánsproduktem.
Førdubrugerproduktet,skaldusørgeforatlæseogforstådesikkerhedsforskrifter,
derndespåeresprog,pådendokumentations-dvd,derfølgermedproduktet.
LuetuotteenmukanatoimitetullaDVD-tietolevylläolevatmonikielisetturvaohjeet
ennentämäntuotteenkäyttöä.
Avantd'utiliserleproduit,veillezàbienlireetcomprendrelesinstructionsde
sécuritémultilinguesgurantsurleDVDdedocumentationfourniavecleproduit.
Πρινχρησιμοποιήσετετοπροϊόν,βεβαιωθείτεότιέχετεδιαβάσεικαικατανοήσει
τιςοδηγίεςασφάλειας,οιοποίεςείναιδιαθέσιμεςσεδιάφορεςγλώσσεςστοDVD
τεκμηρίωσηςπουσυνοδεύειτοπροϊόν.
VorVerwendungdesProduktssolltenSieunbedingtdiemehrsprachigen
SicherheitsanweisungenaufderDokumentations-DVDlesen,dieimLieferumfang
desProduktsenthaltenist.
Atermékhasználataelőttmindenképpenolvassaelésértelmezzeatermékhez
kapottdokumentációsDVDlemezentalálható,többnyelvenelolvashatóbiztonsági
előírásokat.
©CopyrightLenovo2011iii

Primadiutilizzareilprodotto,accertarsidileggereecomprendereleinformazioni
sullasicurezzamultilinguedisponibilisulDVDdidocumentazionefornitoconil
prodotto.
製品をご使用になる前に、製品に付属のDocumentationDVDに収録されてい
るマルチリンガルの「安全に正しくご使用いただくために」を読んで理解
してください。
제품을사용하기전에제품과함께제공되는문서DVD의다국어안전지침
을주의깊게읽어보십시오.
Voordatuhetproductgebruikt,moetuervoorzorgendatudemeertalige
veiligheidsinstructiesopdedocumentatie-dvdvanhetproducthebtgelezenen
begrijpt.
Przedskorzystaniemzproduktunależyzapoznaćsięzwielojęzycznymi
instrukcjamibezpieczeństwaznajdującymisięnapłycieDVDzdokumentacją
dostarczonąwrazzproduktem.
Antesdeutilizaroproduto,leiaatentamenteasinstruçõesdesegurança
multilinguesqueconstamnoDVDdedocumentaçãofornecidocomoproduto.
Înaintedeautilizaprodusul,asiguraţi-văcăaţicititşiînţelesinstrucţiunilede
siguranţăînmaimultelimbidepeDVD-ulcudocumentaţiecareînsoţeşte
produsul.
Førdubrukerproduktet,måduleseogforstådenerspråklige
sikkerhetsinformasjonenpåDVDenmeddokumentasjonsomfølgermed
produktet.
Преждечемиспользоватьэтотпродукт,внимательноознакомьтесьс
инструкциямипотехникебезопасностинаразныхязыках,которыеможно
найтинаDVD-дискесдокументациейвкомплектеспродуктом.
在使用本产品之前，请务必先阅读和了解产品附带的文档DVD中的多语言安
全说明。
Prenegotoupotrebiteproizvodobaveznopaljivoproitajteiprouiteviejeziko
uputstvozabezbednostnadokumentacionomDVD-ukojistedobiliuzproizvod.
PredpouvanmproduktusipretajteviacjazynbezpenostnpokynynadiskuDVDs
dokumentcioudodanomsproduktom.
Predenzačneteuporabljatiizdelek,jepomembno,daprebereteinrazumete
večjezičnavarnostnanavodilanaDVD-juzdokumentacijo,kistegaprejeliskupaj
zizdelkom.
ivThinkServerWarrantyandSupportInformation

Antesdeutilizarelproducto,asegúresedeleerycomprenderlasinstrucciones
deseguridadmultilingüesdelDVDdedocumentaciónqueseproporcionacon
elproducto.
Varnogamedattläsasäkerhetsinstruktionernapådokumentations-DVD-skivan
somföljermedprodukteninnandubörjaranvändaprodukten.
使用本產品之前，請務必閱讀並瞭解產品隨附的文件DVD上的多國語言版
本安全資訊。
Buürünükullanmadanönce,ürünlebirliktegönderilenbelgeDVD'siüzerindeki
çokdiliçerengüvenlikyönergeleriniokuyupanladýðýnýzdaneminolun.
Передвикористаннямцьогопродуктууважноознайомтесязінструкціями
зтехнікибезпекинарізнихмовах,щоможназнайтинаDVD-дискуз
документацієювкомплектізпродуктом.
ThinkServerWarrantyandSupportInformationv

viThinkServerWarrantyandSupportInformation

Chapter1.Informationresources
Youcanusetheinformationinthistopictoaccessusefulresourcesrelatingto
yourneedswhenusingtheLenovo®ThinkServer®product.
Documentation
Thistopicprovidesgeneraldescriptionsofthevariousdocumentationforyour
serverandinstructionsonhowtoobtainallthedocumentation.
Printeddocuments
Thefollowingdocumentsareprintedoutandcontainedinyourserverpackage.
•ReadMeFirst
Thisisamultilingualdocumentyoushouldreadrst.Thisdocumentguides
youtoreadthecompletewarranty,support,andsafetyinformationonthe
documentationDVDthatcomeswithyourserverbeforeusingtheproduct.This
documentalsoprovidesinformationabouthowtondthemostup-to-date
informationontheLenovoSupportWebsite.
•ImportantNotices
Thisdocumentincludessafetyandlegalnoticesthatyoushouldreadand
understandbeforeusingtheserver.
DocumentationDVD
ThedocumentationDVD,whichcomeswithyourserver,containsvarious
documentsforyourserverinPortableDocumentFormat(PDF).Toviewthe
documentation,youneedtohavetheAdobeReaderprograminstalled.Youcan
downloadthedesiredlanguageversionofthelatestAdobeReaderprogramfrom
theAdobeWebsiteat:
http://www.adobe.com
TostartthedocumentationDVD,inserttheDVDintotheopticaldrive.TheDVDis
AutoPlayenabledandstartsautomaticallyinmostenvironments.IftheDVDfails
tostartorifyouareusingaLinux®operatingsystem,openthelaunch.htmle
locatedintherootdirectoryoftheDVD.
Note:LenovomaintainspagesontheWorldWideWebwhereyoucangetthe
latesttechnicalinformationanddownloaddocumentationordevicedriversand
updates.SomeinformationinthedocumentsonthedocumentationDVDmight
changewithoutnoticeaftertherstreleaseoftheDVD.Youcanalwaysobtainall
themostup-to-datedocumentationforyourserverfromtheLenovoWebsiteat:
http://www.lenovo.com/ThinkServerUserGuides
©CopyrightLenovo20111

ThefollowingdocumentsareonthedocumentationDVDthatcomeswithyour
server:
•SafetyInformation
Thisisamultilingualdocumentthatincludesallthesafetystatementsforyour
productinmorethan30languages.Besuretoreadandunderstandallthe
safetystatementsbeforeusingtheproduct.
•WarrantyandSupportInformation
ThisdocumentincludestheLenovowarrantystatement,Customer
ReplaceableUnits(CRUs)information,andinformationabouthowtocontact
LenovoSupport.
•UserGuide
Thisdocumentprovidesdetailedinformationtohelpyougetfamiliarwithyour
serverandhelpyouuse,congure,andmaintainyourserver.
•RemoteManagementUserGuide
ThisdocumentprovidesinformationtohelpyouusetheintegratedKeyboard,
Video,andMouse(iKVM)functionforserverremotemanagement.This
documentisinEnglishonly.
Note:AThinkServeriKVMRemoteManagementModule(hereinafterreferred
toasiKVMkey)isrequiredandthisoptionshouldbeinstalledontheiKVMkey
connectoronthesystemboardtoenabletheiKVMfunction.
•MegaRAIDSASSoftwareUserGuide
ThisdocumentprovidesinformationaboutRedundantArrayofIndependent
Disks(RAID)andhowtousetheutilityprogramstocongure,monitor,and
maintainyourserverRAIDandrelateddevices.ThisdocumentisinEnglish
only.
Note:RefertothisdocumentforhardwareRAIDinformationifyouhavea
requiredRAIDcardinstalledintheserver.Forinformationabouttheintegrated
SerialAdvancedTechnologyAttachment(SATA)softwareRAID,refertothe
serverUserGuide.
Documentfortrainedservicepersonnelonly
ThefollowingdocumentisintendedfortrainedservicepersonnelofLenovoandis
onlyavailableinEnglishontheLenovoWebsiteat:
http://www.lenovo.com/ThinkServerUserGuides
2ThinkServerWarrantyandSupportInformation

HardwareMaintenanceManual
Thisdocumentprovidesdiagnosticinformation,partslisting,andreplacement
proceduresforalleldreplaceableunits(FRUs,partsreplacedbytrainedservice
personnel)aswellasallCRUs.
Ifyoususpectasoftwareproblem,refertothedocumentation,includingreadme
lesandonlinehelp,thatcomeswiththeoperatingsystemorsoftwareprogram.
ThinkServerWebsite
TheThinkServerWebsiteprovidesup-to-dateinformationandservicestohelp
youbuy,use,upgrade,andmaintainyourserver.Youalsocandothefollowingby
visitingtheThinkServerWebsiteat:
http://www.lenovo.com/thinkserver
•Shopforserversaswellasupgradesandaccessoriesforyourserver.
•Purchaseadditionalservicesandsoftware.
•Purchaseupgradesandextendedhardwarerepairservices.
•AccesstheLenovoLimitedWarranty(LLW).
•Accesstheonlinemanualsforyourproducts.
•Accesstroubleshootingandsupportinformationforyourservermodeland
othersupportedproducts.
•Downloadthelatestdevicedriversandsoftwareupdatesforyourservermodel.
•Findtheserviceandsupportphonenumbersforyourcountryorregion.
•FindaServiceProviderlocatednearyou.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
Recordingyourserverinformation
Recordinginformationaboutyourservercanbehelpfulifyoueverneedtohave
yourserverserviced.
Chapter1.Informationresources3

Theproductname,machinetypeandmodel,andserialnumberarelabeledon
yourserver.Theinformationhelpssupporttechnicianstoidentifyyourserverand
providefasterservice.Usethefollowingtabletorecordtheinformation.
Productname________________________________________
Machinetypeandmodel(MT-M)________________________________________
Serialnumber(S/N)________________________________________
Dateofpurchase________________________________________
Youcanregisteryourserverbyfollowingtheinstructionsat:
http://www.lenovo.com/register
Youwillreceivethefollowingbenetsafterregisteringyourserver:
•Fasterservicewhenyoucallforhelp
•Automaticnoticationoffreesoftwareandspecialpromotionaloffers
4ThinkServerWarrantyandSupportInformation

Chapter2.Helpandservice
Thistopiccontainsinformationaboutobtaininghelpandservice.
Beforeyoucall
Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:
•Checkallcablestomakesurethattheyareconnected.
•Checkthepowerswitchestomakesurethatthesystemandoptionaldevices
areturnedon.
•Usethetroubleshootinginformationinyoursystemdocumentationonthe
documentationDVDthatcomeswithyourproduct.
•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipson
theLenovoSupportWebsiteat:
http://www.lenovo.com/support
Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformation
available:
•Machinetypeandmodel
•SerialnumbersofyourLenovohardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformation
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephone
throughtheCustomerSupportCenter.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyou
withdeterminingahardwareproblemanddecidingwhatactionisnecessaryto
xtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatare
requiredafteraproducthasbeensold.Lenovooryourresellerwillmake
selectedEngineeringChanges(ECs)thatapplytoyourhardwareavailable.
©CopyrightLenovo20115

Thewarrantydoesnotcoverthefollowing:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoor
non-warrantedLenovoparts
•Identicationofsoftwareproblemsources
•CongurationoftheUniedExtensibleFirmwareInterface(UEFI)BasicInput
OutputSystem(BIOS)aspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
See“Part3-WarrantyServiceInformation”onpage18forthewarrantytype
anddurationforyourproduct.Youmustretainyourproofofpurchasetoobtain
warrantyservice.
WorldwideLenovoSupporttelephonelist
Telephonenumbersaresubjecttochangewithoutnotice.Themostup-to-date
telephonelistforLenovoSupportisalwaysavailableat:
http://www.lenovo.com/support/phone
CountryorregionTelephonenumber
AfricaAfrica:[phone]
SouthAfrica:+27-11-3028888,0800110756,and
[phone]
CentralAfrica
ContactthenearestBusinessPartner
Argentina0800-666-0011(Spanish)
Australia1300-880-917(English)
Austria01-211-454-610(German)
Belgium02-225-3611(Dutch,French)
Bolivia0800-10-0189(Spanish)
BrazilSaoPauloregion:(11)3889-8986
OutsideSaoPauloregion:0800-701-4815
(BrazilianPortuguese)
Bulgaria359-2-9734618
359-2-9693650
Canada1-800-565-3344(English,French)
ChileTollFree:188-800-442-488
800-361-213
(Spanish)
China
(HongKongS.A.R.)
8205-0333(HongKong)
(Cantonese,English,andMandarin)
6ThinkServerWarrantyandSupportInformation

CountryorregionTelephonenumber
China
(MacauS.A.R.)
0800-336(Macau)
(Cantonese,English,Mandarin)
Colombia1-800-912-3021(Spanish)
CostaRica0-800-011-1029(Spanish)
Croatia0800-0426
OutsideCroatia:[phone]calls
Cyprus+357-22-841100
CzechRepublic+420-2-7213-1316
DenmarkWarrantyserviceandsupport:7010-5150(Danish)
DominicanRepublic1-866-434-2080(Spanish)
Ecuador1-800-426911(Spanish)
Egypt+202–35361005
ElSalvador800-6264(Spanish)
Estonia+3726776793or+3726600800
Finland+358-800-1-4260(Finnish)
France0810-631-213(French)
Germany01805-004618(German)
Greece+30-210-680-1700
Guatemala1800-624-0051(Spanish)
Hungary+36-1-382-5716or+36-1-382-5720(Hungarian)
HondurasTegucigalpa:232-4222
SanPedroSula:552-2234
(Spanish)
India1800-425-6666(English)
Indonesia0215238823
Localnumberonly:001-803-606-282
DID(DirectInwardDialing):[phone]
(English,BahasaIndonesia)
Ireland01-881-1444(English)
Israel+972-3-9142800*6557(Hebrew,English)
Italy+39-800-820094(Italian)
JapanIntelliStationandxSeries
InsideJapanandoverseascalls:
[phone](Japanese)
Chapter2.Helpandservice7

CountryorregionTelephonenumber
Korea1588-6782(Korean)
Latvia+3717070360
Lithuania+37052786600
Luxembourg+352-360-385-343(French)
MalaysiaLocalnumberonly:1800-88-1889
DID:[phone]
(English,BahasaMelayu)
Malta+35621445566
Mexico001-866-434-2080(Spanish)
MiddleEast+44(0)1475-555-055
Netherlands020-513-3939(Dutch)
NewZealand0800-733-222(English)
Nicaragua001-800-220-1830(Spanish)
Norway8152-1550(Norwegian)
PanamaLenovoCustomerSupportCenter:
001-866-434-2080(TollFree)206-6047
(Spanish)
Peru0-800-50-866(Spanish)
PhilippinesLocalnumberonly:1800-1601-0033
DID:[phone](English,Filipino)
PolandGeneralnumber:[phone](Polski)
Portugal+351-21-892-7046(Portuguese)
Romania+4-021-224-4015
SingaporeLocalnumberonly:800-6011-343
DID:[phone](English)
Slovakia+421-2-4954-5555
Slovenia+386-1-4255-205(Slovenian)
Spain0901-100-000(Spanish)
SriLanka+94112493547or+94112493548(English)
Sweden077-117-1040(Swedish)
SwitzerlandWarrantyserviceandsupport:0800-55-54-54
(German,French,Italian)
Taiwan886-2-82273299or0800-000-702(Mandarin)
8ThinkServerWarrantyandSupportInformation

CountryorregionTelephonenumber
ThailandLocalnumberonly:1-800-060-066
6622734088
DID:[phone](Thai,English)
TrinidadandTobago1-800-645-3330
Turkey00800-4463-2041(Turkish)
UnitedKingdomStandardwarrantysupport:08705-500-900(English)
UnitedStates1-800-426-7378(English)
Uruguay000-411-005-6649(Spanish)
Venezuela0-800-100-2011(Spanish)
VietnamForNorthernAreaandHanoiCity:
84439462000or84439426457
ForSouthernAreaandHoChiMinhCity:8483829
5160or84439426457
(English,Vietnamese)
Usingotherservices
IfyoutravelwithaLenovonotebookcomputerorrelocateyourcomputertoa
countrywhereyourdesktop,notebook,orservermachinetypeissold,your
computermightbeeligibleforInternationalWarrantyService,whichautomatically
entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewill
beperformedbyserviceprovidersauthorizedtoperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnot
beavailableinallcountries.InternationalWarrantyServiceisdeliveredthrough
themethodofservice(suchasdepot,carry-in,oron-siteservice)thatisprovided
intheservicingcountry.Servicecentersincertaincountriesmightnotbeable
toserviceallmodelsofaparticularmachinetype.Insomecountries,feesand
restrictionsmightapplyatthetimeofservice.
TodeterminewhetheryourcomputeriseligibleforInternationalWarranty
Serviceandtoviewalistofthecountrieswhereserviceisavailable,goto
http://www.lenovo.com/support,clickWarranty,andfollowtheinstructionson
thescreen.
FortechnicalassistancewiththeinstallationoforquestionsrelatedtoService
PacksforyourinstalledMicrosoft®Windows®product,refertotheMicrosoft
ProductSupportServicesWebsiteathttp://support.microsoft.com/directoryor
youcancontacttheCustomerSupportCenter.Somefeesmightapply.
Chapter2.Helpandservice9

Purchasingadditionalservices
Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,such
assupportforhardware,operatingsystems,andapplicationprograms;network
setupandcongurationservices;upgradedorextendedhardwarerepairservices;
andcustominstallationservices.Serviceavailabilityandservicenamesmightvary
bycountryorregion.Formoreinformationabouttheseservices,gototheLenovo
Websiteat:
http://www.lenovo.com
LenovoproductserviceinformationforTaiwan
10ThinkServerWarrantyandSupportInformation

Chapter3.LenovoLimitedWarranty
L505-0010-0208/2011
ThisLenovoLimitedWarrantyconsistsofthefollowingparts:
Part1-GeneralT erms
Part2-Country-specicTerms
Part3-WarrantyServiceInformation
ThetermsofPart2replaceormodifytermsofPart1asspeciedforaparticular
country.
Part1-GeneralTerms
ThisLenovoLimitedWarrantyappliesonlytoLenovohardwareproductsyou
purchasedforyourownuseandnotforresale.ThisLenovoLimitedWarrantyis
availableinotherlanguagesatwww.lenovo.com/warranty.
WhatthisWarrantyCovers
LenovowarrantsthateachLenovohardwareproductthatyoupurchaseisfree
fromdefectsinmaterialsandworkmanshipundernormaluseduringthewarranty
period.Thewarrantyperiodfortheproductstartsontheoriginaldateofpurchase
asshownonyoursalesreceiptorinvoiceorasmaybeotherwisespeciedby
Lenovo.Thewarrantyperiodandtypeofwarrantyservicethatapplytoyour
productareasspeciedin“Part3-WarrantyServiceInformation”below.This
warrantyonlyappliestoproductsinthecountryorregionofpurchase.
THISWARRANTYISYOUREXCLUSIVEWARRANTYANDREPLACESALL
OTHERWARRANTIESORCONDITIONS,EXPRESSORIMPLIED,INCLUDING,
BUTNOTLIMITEDTO,ANYIMPLIEDWARRANTIESORCONDITIONSOF
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.AS
SOMESTATESORJURISDICTIONSDONOTALLOWTHEEXCLUSIONOF
EXPRESSORIMPLIEDWARRANTIES,THEABOVEEXCLUSIONMAYNOT
APPL YTOYOU.INTHATEVENT,SUCHWARRANTIESAPPL YONL YTOTHE
EXTENTANDFORSUCHDURATIONASREQUIREDBYLAWANDARE
LIMITEDINDURATIONTOTHEWARRANTYPERIOD.ASSOMESTATESOR
JURISDICTIONSDONOTALLOWLIMITATIONSONTHEDURATIONOFAN
IMPLIEDWARRANTY,THEABOVELIMITATIONONDURATIONMAYNOT
APPL YTOYOU.
©CopyrightLenovo201111

HowtoObtainWarrantyService
Iftheproductdoesnotfunctionaswarrantedduringthewarrantyperiod,you
mayobtainwarrantyservicebycontactingLenovooraLenovoapprovedService
Provider.AlistofapprovedServiceProvidersandtheirtelephonenumbersis
availableat:www.lenovo.com/support/phone.
Warrantyservicemaynotbeavailableinalllocationsandmaydifferfromlocation
tolocation.ChargesmayapplyoutsideaServiceProvider’snormalservicearea.
ContactalocalServiceProviderforinformationspecictoyourlocation.
CustomerResponsibilitiesforWarrantyService
Beforewarrantyserviceisprovided,youmusttakethefollowingsteps:
•followtheservicerequestproceduresspeciedbytheServiceProvider;
•backuporsecureallprogramsanddatacontainedintheproduct;
•providetheServiceProviderwithallsystemkeysorpasswords;
•providetheServiceProviderwithsufcient,free,andsafeaccesstoyour
facilitiestoperformservice;
•removealldata,includingcondentialinformation,proprietaryinformationand
personalinformation,fromtheproductor,ifyouareunabletoremoveanysuch
information,modifytheinformationtopreventitsaccessbyanotherpartyor
sothatitisnotpersonaldataunderapplicablelaw.TheServiceProvidershall
notberesponsibleforthelossordisclosureofanydata,includingcondential
information,proprietaryinformation,orpersonalinformation,onaproduct
returnedoraccessedforwarrantyservice;
•removeallfeatures,parts,options,alterations,andattachmentsnotcovered
bythewarranty;
•ensurethattheproductorpartisfreeofanylegalrestrictionsthatprevent
itsreplacement;
•ifyouarenottheownerofaproductorpart,obtainauthorizationfromthe
ownerfortheServiceProvidertoprovidewarrantyservice.
WhatYourServiceProviderWillDotoCorrectProblems
WhenyoucontactaServiceProvider,youmustfollowthespeciedproblem
determinationandresolutionprocedures.
TheServiceProviderwillattempttodiagnoseandresolveyourproblemby
telephone,e-mailorremoteassistance.TheServiceProvidermaydirectyouto
downloadandinstalldesignatedsoftwareupdates.
Someproblemsmayberesolvedwithareplacementpartthatyouinstallyourself
calleda“CustomerReplaceableUnit”or“CRU.”Ifso,theServiceProviderwill
shiptheCRUtoyouforyoutoinstall.
Ifyourproblemcannotberesolvedoverthetelephone;throughtheapplicationof
softwareupdatesortheinstallationofaCRU,theServiceProviderwillarrangefor
12ThinkServerWarrantyandSupportInformation