Lenovo ThinkSystem DM3010H Operating manual

ThinkSystem DM3010H
Hardware Installation and Maintenance Guide
Machine Type: 7DCV

First edition (October 2023)
© Copyright enovo 2023.
IMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration (GSA) contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

Contents
1. Introduction 1
1.1. Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê1
1.2. Management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê2
1.3. Tech Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê3
1.4. Security advisories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê3
2. System components 4
2.1. Front view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê4
2.1.1. Front view with bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê4
2.1.2. Front view without bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê4
2.2. Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê5
2.3. Rear view LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê5
2.3.1. RJ45 management port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê6
2.3.2. MiniSAS HD port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê6
2.3.3. SFP28 Ethernet port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê7
2.3.4. Controller activity LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê7
2.3.5. Controller attention LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê7
2.3.6. Controller location LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê8
2.3.7. NVRAM LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê8
2.3.8. Host Interface Card LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê8
3. Rail kit installation instructions 11
3.1. DM/DE Series 2U12 rail kit installation instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê11
3.1.1. Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê11
3.1.2. About this Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê11
4. System installation and setup 15
4.1. Quick guide - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê15
4.2. Detailed steps - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê15
4.2.1. Step 1: Prepare for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê15
4.2.2. Step 2: Install the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê16
4.2.3. Step 3: Cable controllers to your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê17
4.2.4. Step 4: Cable controllers to drive shelves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê22
4.2.5. Step 5: Cable controllers when there are no drive shelves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê25
4.2.6. Step 6: Complete system setup and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê26
5. Maintain 30
5.1. Boot media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê30
5.1.1. Overview of boot media replacement - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê30
5.1.2. Check onboard encryption keys - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê30
Check LVE or LSE on systems running ONTAP 9.6 and later. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê31
Verify LVE configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê31
Verify LSE configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê33

5.1.3. Shut down the impaired controller - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê34
5.1.4. Replace the boot media - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê35
Step 1: Remove the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê35
Step 2: Replace the boot media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê37
Step 3: Transfer the boot image to the boot media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê38
5.1.5. Boot the recovery image - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê40
5.1.6. Restore OKM, LSE, and LVE as needed - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê42
5.1.7. Return the failed part to Lenovo - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê43
5.2. Caching module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê44
5.2.1. Replace the caching module - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê44
Step 1: Shut down the impaired controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê44
Step 2: Remove controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê45
Step 3: Replace a caching module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê46
Step 4: Reinstall the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê48
Step 5: Restore automatic giveback and AutoSupport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê48
Step 6: Return the failed part to Lenovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê48
5.3. Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê49
5.3.1. Overview of controller module replacement - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê49
5.3.2. Shut down the impaired controller - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê49
5.3.3. Replace the controller module hardware - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê50
Step 1: Remove controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê50
Step 2: Move the NVMEM battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê52
Step 3: Remove the mezzanine card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê53
Step 4: Move the boot media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê53
Step 5: Install the mezzanine card in the replacement controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê54
Step 6: Move the DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê55
Step 7: Move a caching module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê56
Step 8: Install the controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê57
5.3.4. Restore and verify the system configuration - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê58
Step 1: Set and verify system time after replacing the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê58
Step 2: Verify and set the HA state of the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê59
5.3.5. Recable the system and reassign disks - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê60
Step 1: Recable the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê60
Step 2: Reassign disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê60
5.3.6. Complete system restoration - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê62
Step 1: Install licenses for the replacement controller in ONTAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê62
Step 2: Restore Storage and Volume Encryption functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê62
Step 3: Verify LIFs and register the serial number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê63
Step 4: Return the failed part to Lenovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê63
5.4. DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê63
5.4.1. Replace a DIMM - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê63

Step 1: Shut down the impaired controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê64
Step 2: Remove controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê64
Step 3: Replace the DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê66
Step 4: Reinstall the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê68
Step 5: Restore automatic giveback and AutSupport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê69
Step 6: Return the failed part to Lenovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê69
5.5. Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê69
5.5.1. Replace SSD Drive or HDD Drive - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê69
5.6. NVMEM battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê74
5.6.1. Replace the NVMEM battery - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê75
Step 1: Shut down the impaired controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê75
Step 2: Remove and open the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê76
Step 3: Replace the NVMEM battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê77
Step 4: Reinstall the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê78
Step 5: Restore automatic giveback and AutSupport. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê79
Step 6: Return the failed part to Lenovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê79
5.7. Mezzanine card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê80
5.7.1. Replace a mezzanine card - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê80
Step 1: Shut down the impaired controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê80
Step 2: Remove the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê81
Step 3: Replace the mezzanine card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê83
Step 4: Install the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê84
Step 5: Return the failed part to Lenovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê84
5.8. Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê85
5.8.1. Swap out a power supply - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê85
5.9. Real-time clock battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê87
5.9.1. Replace the real-time clock battery - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê87
Step 1: Shut down the impaired controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê87
Step 2: Remove controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê88
Step 3: Replace the RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê89
Step 4: Reinstall the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê90
Step 5: Set time/date after RTC battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê92
Step 6: Return the failed part to Lenovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê92
5.10. Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê92
5.10.1. Overview of chassis replacement - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê92
5.10.2. Shut down the controllers - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê93
5.10.3. Move and replace hardware - DM3010H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê94
Step 1: Move a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê94
Step 2: Remove the controller module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê95
Step 3: Move drives to the replacement chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê96
Step 4: Replace a chassis from within the equipment rack or system cabinet. . . . . . . . . . . . . . . . . . . . . . . Ê97

Step 5: Install the controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê97
5.10.4. Restore and verify the configuration - DM3010H. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê98
Step 1: Verify and set the HA state of the chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê98
Step 2: Bring up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê99
Step 3: Running system-level diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê99
Step 4: Return the failed part to Lenovo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê100
6. System-level diagnostics 101
6.1. Introduction to system‑level diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê101
6.2. Requirements for running system-level diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê102
6.2.1. General requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê102
6.2.2. System memory requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê102
6.2.3. NIC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê102
6.2.4. SAS requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê102
6.2.5. FC-AL requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê103
6.2.6. CNA requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê103
6.2.7. Interconnect requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê103
6.3. How to use online command-line help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê103
6.4. Run system installation diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê104
6.5. Run system panic diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê108
6.6. Run slow system response diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê110
6.7. Run hardware installation diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê114
6.8. Run device failure diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê117
7. Appendix 123
7.1. Appendix A. Getting help and technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê123
7.1.1. Before you call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê123
7.1.2. Attempt to resolve the problem yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê123
7.1.3. Gathering information needed to call Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê124
7.1.4. Collecting service data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê124
7.1.5. Contacting Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê125
7.2. Appendix B. Notice of Privacy Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê125
7.3. Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê126
7.3.1. Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê127
7.3.2. Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê127
7.3.3. Particulate contamination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê128
7.3.4. Telecommunication regulatory statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê129
7.3.5. Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê129
7.3.6. Taiwan region BSMI RoHS declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê129
7.3.7. Taiwan Region import and export contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ê130

Chapter 1. Introduction
1.1. Specifications
The following information is a summary of the specifications of the system.
Depending on the model, some specifications might not apply.
Specification… Description
Dimension •2U
•Height: 86.9 mm (3.42 inches)
•Width:
◦With mounting flanges: 480 mm (18.9 inches)
◦Without mounting flanges: 447 mm (17.6 inches)
•Depth:
◦With cable management arm: 638 mm (25.12 inches)
◦Without cable management arm: 508 mm (20 inches)
Clearance
dimension
•Front:
◦For cooling: 153 mm (6.03 inches)
◦For maintenance: 610 mm (24.03 inches)
•Rear:
◦For cooling: 153 mm (6.03 inches)
◦For maintenance: 330 mm (13 inches)
Weight (with two
controllers)
Weight fully loaded: 29.2 kg (64.4 lb)
Processor Two 64 bit 8 core 2.2GHz processors
DIMM •Total capacity: 128 GB
•Four 32 GB SODIMMs
•NVRAM/NVMEM used capacity: 16 GB
Power supplies Two 913 watt hot-swap power supplies for redundancy support
1

Specification… Description
Input/Output (I/O)
features
The system (with two controllers) has the following I/O ports:
•Six 12 Gb MiniSAS HD ports
•Four 25 Gb SFP28 Ethernet ports
•Two RJ45 management ports
•Two host USB Type-A connectors
•Two RJ45 console ports
•Two USB-C console ports
Power input •Input voltage low range:
◦Minimum: 100 V ac
◦Maximum: 120 V ac
•Input voltage high range:
◦Minimum: 200 V ac
◦Maximum: 240 V ac
Environment The system is supported in the following environment:
•Air temperature:
◦Operating: 10-35°C (50-95°F)
◦Storage or shipping: -40–70°C (-40–158°F)
•Relative humidity:
◦Operating: 8%–80%
◦Storage or shipping: 10%–95%
•Maximum altitude:
◦Operating: 3048 m (10000 ft)
◦Storage: 12 192 m (40000 ft)
◦Shipping: 12 192 m (40000 ft)
1.2. Management software
ONTAP is available for managing your system. For detailed information about
how to use ONTAP, go to: https://thinksystem.lenovofiles.com/help/topic/
ontap_software/overview.html
2

1.3. Tech Tips
Lenovo continually updates the support website with the latest tips and
techniques that you can use to solve issues that you might have with your
system. These Tech Tips (also called retain tips or service bulletins) provide
procedures to work around issues related to the operation of your system.
To find the Tech Tips available for your system:
1. Go to https://datacentersupport.lenovo.com and navigate to the support page for your system.
2. Click How-tos & Solutions. Expand Symptom to choose a category for the type is problem
that you are having.
1.4. Security advisories
Lenovo is committed to developing products and services that adhere to the
highest security standards in order to protect our customers and their data.
When potential vulnerabilities are reported, it is the responsibility of the Lenovo
Product Security Incident Response Team (PSIRT) to investigate and provide
information to our customers so they may put mitigation plans in place as we
work toward providing solutions.
The list of current advisories is available at the following site:
https://datacentersupport.lenovo.com/product_security/home
3

Chapter 2. System components
2.1. Front view
2.1.1. Front view with bezel
Figure 1. Front view with bezel
Table 1. Components on the front bezel
Components Status Description
1Chassis power LED Solid green One or two of the power supply is delivering
power to the system.
Off No power supply is delivering power to the
system.
2Chassis attention LED
(front)
Solid amber The system stops working or there is an error on
the system.
Off The system is operating normally.
3Chassis location LED
(front)
Solid blue or blinking
blue
The chassis location LED is manually activated
to help locating the chassis.
Off The chassis location LED is not activated.
4Shelf ID digital display Number displayed Display the shelf ID.
2.1.2. Front view without bezel
4

Figure 2. Front view of models with 12 drive bays
Table 2. Components on the front of the system (without bezel)
1Chassis power LED 2Chassis attention LED (front)
3Chassis location LED (front) 4Shelf ID digital display
5Shelf ID change button 6Hot-swap drive bays (12)
7Drive activity LED 8Drive status LED
2.2. Rear view
The rear of the system provides access to several connectors and components,
including the power supplies and various connectors. .Rear view
Table 3. Components on the rear of the system
1RJ45 management ports (2) 2RJ45 console ports (2) 3USB-C console ports (2)
4Storage host ports (2) 5MiniSAS HD ports (6) 6SFP28 Ethernet ports (4)
7Host I/O ports (8) 8Power supplies (2) 9Power supply switches (2)
2.3. Rear view LEDs
The rear of the system provides system LEDs.
5

Figure 3. Rear view LEDs
Table 4. LEDs on the rear of the system
1RJ45 management port link LED 2RJ45 management port activity LED
3MiniSAS HD port link LED 4MiniSAS HD port attention LED
5SFP28 port link LED 6SFP28 port attention LED
7Controller activity LED 8Controller attention LED
9Controller location LED 10 NVRAM LED
11 AC power good LED 12 Power supply attention LED
2.3.1. RJ45 management port LEDs
Each RJ45 management port has two status LEDs.
Status LED Color Status Description
1RJ45
management port
link LED
Green On A link is established between the port
and some upstream device.
None Off No link is established.
2RJ45
management port
activity LED
Amber Blinking Traffic is flowing over the connection.
None Off No traffic is flowing over the
connection.
2.3.2. MiniSAS HD port LEDs
Each MiniSAS HD port has two status LEDs.
6

Status LED Color Status Description
3MiniSAS HD port
link LED
Green On Link is established on at least one
external SAS lane.
None Off No link is established on any external
SAS lane
4MiniSAS HD port
attention LED
Yellow On SAS link requires attention.
None Off SAS link operates normally.
2.3.3. SFP28 Ethernet port LEDs
Each SFP28 Ethernet port has two status LEDs.
Status LED Color Status Description
5SFP28 Ethernet
port link LED
Green On A connection is established on the
port.
None Off No connection is established on the
port.
6SFP28 Ethernet
port attention LED
Amber On The port requires attention.
None Off The port operates normally.
2.3.4. Controller activity LED
Status LED Color Status Description
7Controller
activity LED
On Green The controller is active.
Off None The controller is off.
2.3.5. Controller attention LED
Status LED Color Status Description
8Controller
attention LED
On Yellow The controller requires attention.
Off None The controller operates normally.
7

2.3.6. Controller location LED
Status LED Color Status Description
9Controller
location LED
On or blinking Blue The controller location LED is manually
activated to help locating the
controller.
Off None The controller location LED is not
activated.
2.3.7. NVRAM LED
Status LED Color Status Description
10 NVRAM LED Blinking Green IO is being written to local flash
memory.
On Green Data is in cache and has not been
written to local disks.
Off None No data is in cache that needs to be
written to local disks.
2.3.8. Host Interface Card LEDs
The following are the LEDs for the host interface cards (HIC) that are supported by the DM3010H.
SFP+ 32/16Gb fiber channel LEDs
Each SFP+ 32Gb fiber channel HIC has two status LEDs.
Status LED Color Status Description
1SFP+ port link
LED
Green On A link is established between the port
and some upstream device.
None Off No link is established.
8

Status LED Color Status Description
2SFP+ port
attention LED
Amber On The port requires attention.
None Off The port operates normally.
SFP28 25/10Gb Ethernet LEDs
Each SFP28 25/10Gb Ethernet HIC has two status LEDs.
Status LED Color Status Description
1SFP28 port
activity LED
Green Blinking Traffic is flowing over the connection.
None Off No traffic is flowing over the
connection.
2SFP28 port link
LED
Green On A link is established between the port
and some upstream device.
None Off No link is established.
RJ45 10Gb Ethernet LEDs
Each RJ45 10GbE HIC has two status LEDs.
Status LED Color Status Description
1RJ45 port
activity LED
Green Blinking Traffic is flowing over the connection.
None Off No traffic is flowing over the
connection.
9

Status LED Color Status Description
2RJ45 port link
LED
Green On A link is established between the port
and some upstream device.
None Off No link is established.
SFP+ 32Gb fiber channel + SFP28 25Gb Ethernet LEDs
Each SFP+ 32Gb fiber channel port has two status LEDs and each SFP28 25Gb Ethernet port has
two status LEDs.
Status LED Color Status Description
1SFP+ port link
LED
Green On A link is established between the port
and some upstream device.
None Off No link is established.
2SFP+ port
attention LED
Amber On The port requires attention.
None Off The port operates normally.
3SFP28 port
activity LED
Green Blinking Traffic is flowing over the connection.
None Off No traffic is flowing over the
connection.
4SFP28 port link
LED
Green On A link is established between the port
and some upstream device.
None Off No link is established.
10

Chapter 3. Rail kit installation instructions
3.1. DM/DE Series 2U12 rail kit installation instructions
Using this rail kit, a 2U 12-drive enclosure can be installed in a four-post rack.
3.1.1. Before you begin
The rail kit includes the following items:
•A pair of slide rails for four-post racks with alignment screws installed for the square-hole rack
•(Optional) rack alignment guide tool
•Flat-head M5 screws pre-installed in rails, qty 8
•Round-head M5 screws pre-installed in rails, qty 2
•Alignment screws
Verify that you have the correct rail type by examining the PN label located on the outer box for the
following:
Four-Post: SM17A38396
The kit includes the following types of screws:
Type of hardware Description Quantity
Flat-head M5 screw; 14 mm long You use six M5 screws for attaching
the rails to the rack, and two M5
screws for attaching the brackets at
the back of the enclosure to the
brackets at the back of the rails.
8
Round-head M5 screw; 12 mm long You use these screws to attach the
enclosure to the rails.
2
Alignment screws for racks with
square holes 9.4 mm (head) X 7.5 mm
(length)
The 9.4mm head screws align the rails
in the square-hole rack, 2 in each of 4
corners.
NOTE: Alignment screws for square-
hole racks come pre-installed in the
rails.
8
Alignment screws for racks with round
holes 7 mm (head) X 7.5 mm (length)
8
3.1.2. About this Procedure
•You can install the enclosure in either a square-hole or round-hole rack.
11

•You must use only the screws that are provided in the kit.
steps
a. Determine where you want to install the enclosure in the rack.Use the rack alignment guide tool
to ensure that you install the enclosure at the same level on either post of the rack.
When possible, install enclosures starting at the bottom of the rack and
working up, so that you can use the enclosures underneath as a guide for
installing the next set of rails.
b. Remove the M5 screws from each of the rail ends and the side brackets and saved. Make sure
to leave the 8 outer alignment screws (9.4mm head for the square-hole rack) in the rail flanges
for proper alignment in the rack.
i. If you have a round-hole rack, remove the eight pre-installed square-hole rack alignment
screws and install the eight round-hole rack alignment screws.
Ensure that you use the screws that are appropriate for your rack.
ii. Place the rail inside the rack where you want to install the enclosure, and align the
alignment screws on the rail with the holes on the front post of the rack.
iii. Extend the rail to the back post of the rack until the flanges on the rail touch the inside of
the rack.
iv. Insert one flat-head M5 screw through the hole in the front of the rack, and two flat-head
M5 screws through the holes at the back of the rack.
v. Repeat these steps for the other rail.
c. Place the back of the enclosure (the end with the connectors) on the rails.
ATTENTION: A fully loaded enclosure weighs approximately 65 lb (29 kg). Two persons are
12

required to safely move the enclosure.
d. Carefully slide the enclosure all the way onto the rails.
If applicable, you might need to remove the shelf end caps or the system
bezel to secure the enclosure to the rack post; if so, you need to replace the
end caps or bezel when you are done.
ATTENTION:
◦You might need to adjust the rails to ensure that the enclosure slides all the way onto the
rails.
◦Two M5 screws are used to secure the enclosure to the back of the rails. You might need to
remove the M5 screws on the inner rail to ensure that the enclosure slides all the way back.
ATTENTION: Do not place additional equipment on the rails after you finish installing the
enclosure.
e. Secure the enclosure to the front of the rack and rails by inserting two round-head M5 screws
through the mounting brackets (pre-installed on either side of the front of the enclosure), the
holes on the rack, and the holes on the front of rails. The rails are not designed to bear
additional weight.
f. Secure the enclosure to the back of the rails by inserting two M5 screws through the brackets
at the enclosure and the rail kit bracket.
13

g. If applicable, replace the shelf end caps or the system bezel.
h. See the appropriate installation instructions or upgrade guide for your shelf or system to
complete the installation and setup tasks. Documentation can be found on the ThinkSystem
documentation Information Center at: https://thinksystem.lenovofiles.com/help/index.jsp
14