LevelOne KVM-9000 User manual

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LevelOne
User Manual
KVM-9000
IP KVM Extender
Ver. 1.2

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Certificates
FCC
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference
(2) This device must accept any interference received, including interference that may
cause undesired operation.
RoHS
All contents of this package, including products, packing materials and documentation
comply with RoHS.

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TABLE OF CONTENTS
1. The quick installation guide..............................................................................................5
1.1 Package contents...................................................................................................5
1.2 Installation...............................................................................................................5
1.3 Initial IP configuration .............................................................................................7
2. Introduction....................................................................................................................12
2.1 Feature overview..................................................................................................12
2.2 Technical specifications........................................................................................13
2.3 System requirement..............................................................................................14
2.4 When the server is up and running.......................................................................14
2.5 When the server is dead.......................................................................................14
3. Hardware installation .....................................................................................................16
3.1 Operation Overview..............................................................................................16
3.2 Connecting KVM-9000 switch to the host system.................................................16
3.3 Scenario of connecting KVM-9000 switch to the Multi-port KVM Switch system..19
4.1 Initial Configuration...............................................................................................20
4.1.1 Initial configuration via serial console.........................................................22
4.2 Keyboard, Mouse, and Video configuration..........................................................23
4.2.1 KVM-9000 keyboard settings......................................................................23
4.2.2 Remote Mouse Settings.............................................................................23
4.2.3Automatic mouse speed and mouse synchronization.................................24
4.2.4 Host system mouse settings.......................................................................24
4.2.5 Single and Double Mouse Mode.................................................................25
4.2.6 Recommended Mouse Settings..................................................................25
4.2.7 Video Modes...............................................................................................25
5. Usage ............................................................................................................................26
5.1 Prerequisites.........................................................................................................26
5.2 Login into the KVM-9000 and logout.....................................................................27
5.2.1 Login into the KVM-9000............................................................................27
5.2.2 Logout from the KVM-9000.........................................................................29
5.3 The Remote Console............................................................................................29
5.4 Main Window........................................................................................................30
5.4.1 Remote Console Control Bar......................................................................31
5.4.2 Remote Console Status Line......................................................................39
6. Menu Options ................................................................................................................40
6.1 Remote Control.....................................................................................................40
6.1.1 KVM Console..............................................................................................40
6.1.2 Telnet Console............................................................................................41
6.2 Remote Power......................................................................................................42
6.3 Virtual Media.........................................................................................................42
6.3.1 Floppy Disk.................................................................................................42

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6.3.2 CD–ROM Image.........................................................................................43
6.3.3 Drive redirection .........................................................................................48
6.3.3.1 Driver Redirection Utility Installation.................................................49
6.3.3.2 Built-in Java Drive Redirection .........................................................53
6.3.4 Options.......................................................................................................55
6.4 User Management................................................................................................56
6.4.1 Change Password......................................................................................56
6.4.2 Users and Groups.......................................................................................56
6.5 KVM Settings........................................................................................................57
6.5.1 User Console..............................................................................................58
6.5.2 Keyboard/Mouse ........................................................................................61
6.5.3 Video ..........................................................................................................63
6.6 Device Settings.....................................................................................................64
6.6.1 Network ......................................................................................................64
6.6.2 Dynamic DNS.............................................................................................66
6.6.3 Security.......................................................................................................68
6.6.4 Certificate ...................................................................................................72
6.6.5 Serial Port...................................................................................................75
6.6.6 Date / Time.................................................................................................77
6.6.7 Event Log ...................................................................................................78
6.7 Maintenance.........................................................................................................80
6.7.1 Device Information......................................................................................80
6.7.2 Even log......................................................................................................82
6.7.3 Update Firmware........................................................................................82
6.7.4 Unit Reset...................................................................................................84
7. Troubleshooting.............................................................................................................84
8. FAQs..............................................................................................................................85
9.Addendum......................................................................................................................88
A. Key Codes..............................................................................................................88
B. Video Modes ..........................................................................................................90
C. User Role Permissions...........................................................................................91
D. KVM-9000 port table..............................................................................................91
E. Bandwidth Consumption ........................................................................................92
F. Cable diagrams.......................................................................................................93

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1. The quick installation guide
LevelOne IP-KVM Extender, KVM-9000, redirects local keyboard, mouse and video data to
a remote administration console. All data is transmitted via IP. IP-KVM Extender can be
used in a multi administrator and multi server environment as well. Besides, KVM-9000 is a
KVM switch, which can also be used with a local console.
1.1 Package contents
Base unit- Single port KVM-9000 1 PC
User’s manual 1 PC
Installation software and User Manual on CD-ROM 1 PC
AC to DC PowerAdapter 1 PC
Rack Mount Kit 1 SET
Null modem cable 1 PC
1.2 Installation
Figure 1-1. The connectors of single port KVM-9000 switch host and console side
Rack Mount kit installation
The KVM-9000 switch includes mounting bracket for installation in 19-inch racks.
Console side
Power
Reset
USB
Host keyboard
Host mouse Host VGA
LAN
Serial Port
Console VGAConsole keyboard
Console mouse
Green LED
：
Display Link Status
Orange LED：Display Speed Status (10/100Mbps)
Host side

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Hardware installation
Please perform the following steps:

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1. Power down your computer and KVM-9000 switch
2. Connect the power supply to KVM-9000 switch
3. Connect the monitor to the KVM-9000 switch console side.
4. Connect the keyboard to the KVM-9000 switch console side.
5. Connect the mouse to the KVM-9000 switch console side.
6. Connect a VGA cable (15-pin HDDB Male / Male) with the Male side to both of the host
computer/KVM and the host port of the KVM-9000 switch.
7. Connect one purple end of 3-to-3 cable to the PS/2 mouse port on the host
computer/KVM, and the other end of 3-to-3 cable to the host PS/2 mouse port on the
KVM-9000 Switch.
8. Connect one green end of 3-to-3 cable to PS/2 keyboard port on the host
computer/KVM, and the other end of 3-to-3 cable to the host PS/2 keyboard port on the
KVM-9000 switch.
9. (Optional) Connect the type A connector of USB A-B cable to the host computer, while
using remote mass storage control.
10.Connect Ethernet to LAN port and/or modem to serial port, depending on how you want
to access KVM-9000 switch
11.Power on the computer.
1.3 Initial IP configuration
In factory default, DHCP mode is disabled (IP auto configuration = None), and the IP
settings are as below:
IP address 192.168.1.22
Subnet mask 255.255.255.0
Default Gateway None
If DHCP mode is enabled (IP auto configuration = DHCP), the KVM-9000 will try to
contact a DHCP server in the subnet to which it is physically connected. If a DHCP
server is found, it may provide a valid IP address, gateway address and net mask.
Before you connect the device to your local subnet, be sure to complete the
corresponding configuration of your DHCP server. It is recommended to configure a
fixed IP assignment to the MAC address of the KVM-9000 unit. You can find the MAC
address labeled on the bottom side of the metal housing.
KVM-9000 Setup Tool
If this initial configuration does not meet your local requirements, use the setup tool to
change the configurations to your needs. The setup tool IPSetup can be found on the
CD ROM delivered with this package. You can follow the procedures described below.

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■DHCP
If you have installed the KVM-9000 unit on a network that enables DHCP, you can
use the IPSetup to find out the KVM-9000 unit’s IP.
(1) Plug Ethernet cable to KVM-9000 unit. KVM-9000 will get an IP via DHCP.
(2) Using IPSetup (run IPSetup.exe) to look for KVM-9000.
a. Select MAC address which label on bottom of KVM-9000 unit
b. Click Query Device
■Setup the fixed IP
a. Setup “IP auto configuration” as “None” ; setup IP address, Subnet mask
and Gateway.
b. Enter Super user login and password for Authentication (default : super/pass)
c. Click Setup Device. If super login was authenticated, it’ll show “Successfully
configured device”. Otherwise it’ll show “Permission Denied”.

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Install JVM on Client system
The KVM-9000 unit can be accessed with a standard JAVAenabled web browser. You must
install Java Runtime Environment: version 6 update 5 and above to your client system.
Note: At a minimum you must have IE7.0, IE8.0, Netscape7.0, Mozilla 3.2,
(Firefox 3.6) and above installed on your client computer.
Connect the KVM-9000 unit via Web Browser
Using the HTTP protocol or a secure encrypted connection via HTTPS and entering the IP
address of the KVM-9000 unit into your web browser to connect to the KVM-9000 unit.
This will lead you to the KVM-9000 login page as shown in figure below.
The factory default settings are:

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Username super
Password pass
The super user has all permissions to administrate your KVM-9000:
After login, the system will prompt for changing the default username and password to user
specific settings.
Control servers via Remote Console
The Remote Console is the redirected screen, keyboard and mouse of the remote host
system. The Remote Console will behave exactly the same way as if you were sitting
directly in front of the screen of your remote system. That means that both the keyboard
and mouse can be used in the usual way. Open the console by selecting the preview
picture on the main site of the HTML front end. Figure 1-2 shows the top of the Remote
Console.
Figure 1-2. Top part of the Remote Console
There are some options to choose from, and the important ones are the following:
Auto Adjust button
If the video displayed is of bad quality or distorted in some way, press this button and
wait a few seconds while KVM-9000 unit tries to adjust itself for the best possible
video quality.
Sync Mouse
Choose this option in order to synchronize the local with the remote mouse cursor.
This is especially necessary when using accelerated mouse settings on the host
system. In general there is no need to change mouse settings on the host.

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Video Settings in Options Menu
This opens a new window with elements to control the KVM-9000 unit’s Video
Settings. You can change some values, for instance the brightness and contrast of
the picture displayed, which may improve the video quality. It is also possible to
revert to the default settings for all video modes or only the current one.
Note: At first start, if the local mouse pointer is not synchronized with the remote mouse
pointer, press the AutoAdjust Button once.

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2. Introduction
The KVM over IP technology (KVM-9000) combines digital remote KVM access via IP
networks with comprehensive and integrated system management. The KVM-9000 defines
a new class of remote KVM access devices that can save your money, time, space, and
equipment.
The KVM-9000 provides convenient, remote KVM access and control via LAN or Internet. It
captures, digitizes, and compresses video signal and transmits it with keyboard and mouse
signals to and from a remote computer. KVM-9000 provides a non-intrusive solution for
remote access and control. Remote access and control software runs on its embedded
processors only but not on mission-critical servers, so that there is no interference with
server operation or impact on network performance.
The KVM-9000 supports console of PS/2 style keyboard, mouse, and HDDB15 video
interfaces. The KVM-9000 will automatically detect the current video mode of the console,
however manual fine-tuning is recommended to receive the best video quality.
2.1 Feature overview
♦Manage servers around the world.
♦KVM (keyboard, video, and mouse) access over IP and analogous telephone line
(modem needed)
♦Full control under any OS, in BIOS mode, during boot, at Blue Screens
♦No additional software necessary on servers
♦Can be used with most standard KVM
♦256 bit SSL encryption of all transmitted data and Certificate management
♦Automatically senses video resolution for best possible screen capture
♦Serial over LAN, Remote serial power control via web
♦Video Resolution up to:
Local console 1920 x 1440
Remote console 1600 x 1200, High-color depth 16 bits
♦High-performance mouse tracking and synchronization
♦Automatic adjustment of data rate to transmission line
♦Drive redirection function on the remote console control bar, Remote mass storage
control.
♦Can be controlled over all java-enabled Browsers
♦Firmware update via web interface
♦Port to connect a user console for direct analogous access to KVM switch

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2.2 Technical specifications
Function
Specification
VGA Resolution Local : 1920 x 1440
Remote : 1600 x 1200
OS supported Windows, Unix, Unix-like OS(Sun Solaris, Linux). Mac
OSX
Browser supported Microsoft Internet Explorer version 6.0 or above or
Netscape or Mozilla or Safari
IP setting DHCP, Bootp, Fix IP (DDNS supported)
Network Connection 10/100 Ethernet
Telephone line (modem needed)
Management Interface Web , Utility, Telnet, Serial Port
Event log NFS, SMTP, SNMP trap
Hardware
Host Side Keyboard
PS/2 Mini Din 6-pin (female)
Connect to PC or KVM
switch
Mouse
PS/2 Mini Din 6-pin (female)
Monitor VGA HDDB 15-pin (female)
USB USB 2.0 Type B
Reset button 1
Power
Adapter DC 5V, 2.5A
Console Side Keyboard
PS/2 Mini Din 6-pin (female)
Mouse
PS/2 Mini Din 6-pin (female)
Monitor VGA HDDB 15-pin (female)
LAN Standard RJ-45 Connector
Serial Port DB9 (male)
Others
Housing Metal
Form Factor 0-U
Temperature Operation 0~50℃
Storage -20 ~ 60℃
Weight(kg) 1.9
Dimension(mm) 156 X139 X27

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2.3 System requirement
Hardware
Item
Description
Local host side One PC or server or the console port of KVM switch unit
Remote Console side One PC or Multiple PCs are linked into the network
Software
Item
Description
Local host side
No additional software necessary
Remote Console side
Java Runtime Environment : version 1.4.2 or above
(2) Browser: Microsoft Internet Explorer version 6.0 or above or
Netscape or Mozilla or Safari
2.4 When the server is up and running
The KVM-9000 gives you a full control over the remote server. The Management Console
allows you to access the remote server’s graphics, keyboard and mouse and to send
special commands to the server. You can also perform periodic maintenance of the server.
Using the Console Redirection Service, you are able to do the following:
I. Reboot the system
II. Watch the boot process.
III. Boot the system from a separate partition to load the diagnostic environment.
IV. Run special diagnostic programs.
2.5 When the server is dead
Obviously, fixing hardware defects is not possible through a remote management device.
Nevertheless KVM-9000 gives the administrator valuable information about the type of a
hardware failure. Serious hardware failures can be categorized into five different categories
with different chances to happen:
I. Hard disk failure 50%
II. Power cable detached, power supply failure 28%
III. CPU, Controller, main board failure 10%
IV. CPU fan failure 8%
V. RAM failure 4%

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Using KVM-9000, administrators can determine which kind of serious hardware failure has
occurred (See table 2-1).
Type of failure
Detected by
Hard disk failure Console screen, CMOS set-up information
Power cable detached, power supply
failure Server remains in power off state after power on command has been given.
CPU Controller, main board failure. Power supply is on, but there is no video
output.
CPU fan failure By server specific management software
RAM failure Boot-Sequence on boot console
Table 2-1. Host system failures and how they are detected.

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3. Hardware installation
3.1 Operation Overview
Figure 3-1 shows the connections of KVM-9000 switch to its host, to peripheral devices, to
the power source and to the local area network.
Figure 3-1.a KVM-9000 switch usage scenario
Figure 3-1.b. KVM-9000 switch usage scenario
KVM-9000 switch redirects local keyboard, mouse, and video data to a remote
administration console. All data is transmitted with the TCP/IP protocol family.
KVM-9000 switch can be used in a multi administrator and multi server environment as well.
Attaching one or several KVM-9000 switches to a KVM switch matrix allows accessing
multiple servers on a single remote console.
3.2 Connecting KVM-9000 switch to the host system
In order to connect the KVM-9000 switch of the host system performs the following steps:
Step 1
Connect the power supply on KVM-9000 switch
Administrator IP Network
Single port
IP-KVM KVM
PC
Administrator
IP Network
Single port
IP-KVM
8/16 PS/2
KVM Switch
KVM
8/16

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Step 2
Connect the monitor to the KVM-9000 switch console side.
Step 3
Connect the keyboard to the KVM-9000 switch console side.
Step 4
Connect the mouse to the KVM-9000 switch console side.
Step 5
Connect a VGA cable (15-pin HDDB Male / Male) with the Male side to both of the PC and
the host of the KVM-9000 switch.
Step 6
Connect one end to the PS/2 mouse port on the computer, and the other end to the host
PS/2 mouse port on the KVM-9000 switch.

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Step 7
Connect one end to PS/2 keyboard port on the computer, and the other end to the host
PS/2 keyboard port on the KVM-9000 switch.
Step 8 (Option)
Connect the type A connector of USB A-B cable to the USB port of the host system, while
using remote mass storage control. USB type A plug of USB A-B cable to the computer.
Step 9
Connect Ethernet and/or modem or both communication ports simultaneously, depending
on how you want to access KVM-9000 switch
Note: - Before attempting to connect anything to the KVM-9000 switch or your computers,
please ensure that all your computers and devices are power off.
INTERNET
Modem

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3.3 Scenario of connecting KVM-9000 switch to the Multi-port KVM
Switch system

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4. Configuration
4.1 Initial Configuration
If DHCP mode is enabled (IP auto configuration = DHCP), the KVM-9000 will try to
contact a DHCP server in the subnet to which it is physically connected. If a DHCP
server is found, it may provide a valid IP address, gateway address and net mask.
Before you connect the device to your local subnet, be sure to complete the
corresponding configuration of your DHCP server. It is recommended to configure a
fixed IP assignment to the MAC address of the KVM-9000. You can find the MAC
address labeled on the bottom side of the metal housing.
If DHCP mode is disabled (IP auto configuration = None), the factory default IP
settings are as below:
IP address 192.168.1.22
Subnet mask 255.255.255.0
Default Gateway None
Table 4-1 Initial Network Configurations
KVM-9000 Setup Tool
If this initial configuration does not meet your local requirements, use the setup tool to
change the configurations to your needs. The setup tool IPSetup can be found on the
CD ROM delivered with this package. You can follow the procedures described below.
■DHCP
If you have installed the KVM-9000 on a network that enables DHCP, you can use
the IPSetup to find out the KVM-9000’s IP.
(1) Plug Ethernet cable to KVM-9000. KVM-9000 will get an IP via DHCP.
(2) Using IPSetup (run PSetup.exe) to look for KVM-9000.
a. Select MAC address which label on bottom of KVM-9000.
b. Click Query Device
Notes:
BOOTP, a static configuration protocol, uses a table that maps IP
addresses to physical addresses.
DHCP, an extension to BOOTP that dynamically assigns configuration
information. DHCP is backward compatible with BOOTP.