Lexmark SERIES E460DN User manual

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June 2009 www.lexmark.com
Machine type(s):
4513, 4565
Model(s):
630, 63W, 6EW, dn1, dn2, gd1, gd2, dw1, dw2, gw1, gw2

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Finding information about the printer........................................................................................................................10
Printer configurations........................................................................................................................................................11
Understanding the printer control panel...................................................................................................................14
Using the standard exit bin and paper stop..............................................................................................................17
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Selecting a location for the printer...............................................................................................................................19
Installing internal options................................................................................................................................................20
Available internal options............................................................................................................................................................ 20
Accessing the system board to install internal options.................................................................................................... 21
Installing a memory card ............................................................................................................................................................. 22
Installing a flash memory or firmware card........................................................................................................................... 23
Installing hardware options.............................................................................................................................................25
Installing a 250- or 550-sheet drawer...................................................................................................................................... 25
Attaching cables..................................................................................................................................................................26
Installing the printer on a wired network...................................................................................................................27
Installing printer software................................................................................................................................................29
Setting up wireless printing.............................................................................................................................................30
Information you will need to set up the printer on a wireless network...................................................................... 30
Installing the printer on a wireless network (Windows)...................................................................................................31
Installing the printer on a wireless network (Macintosh)................................................................................................. 32
Verifying printer setup.......................................................................................................................................................35
Printing a menu settings page................................................................................................................................................... 36
Printing a network setup page .................................................................................................................................................. 36
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Setting the Paper Size and Paper Type........................................................................................................................37
Configuring Universal paper settings..........................................................................................................................37
Loading trays.........................................................................................................................................................................38
Using the multipurpose feeder......................................................................................................................................42
Linking and unlinking trays.............................................................................................................................................47
Linking trays...................................................................................................................................................................................... 47
Unlinking trays................................................................................................................................................................................. 47
Assigning a Custom Type <x> name....................................................................................................................................... 47
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Changing a Custom Type <x> name....................................................................................................................................... 48
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Paper guidelines..................................................................................................................................................................49
Paper characteristics...................................................................................................................................................................... 49
Unacceptable paper ...................................................................................................................................................................... 50
Selecting paper................................................................................................................................................................................ 50
Selecting preprinted forms and letterhead........................................................................................................................... 50
Using recycled paper and other office papers..................................................................................................................... 51
Storing paper.................................................................................................................................................................................... 51
Supported paper sizes, types, weights, and capacities.........................................................................................52
Paper types and weights supported by the printer........................................................................................................... 52
Paper sizes supported by the printer ...................................................................................................................................... 53
Paper capacities............................................................................................................................................................................... 54
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Printing a document..........................................................................................................................................................55
Printing on specialty media.............................................................................................................................................56
Tips on using letterhead............................................................................................................................................................... 56
Tips on using transparencies...................................................................................................................................................... 57
Tips on using envelopes............................................................................................................................................................... 57
Tips on using labels........................................................................................................................................................................ 58
Tips on using card stock............................................................................................................................................................... 58
Printing confidential and other held jobs...................................................................................................................59
Holding jobs in the printer.......................................................................................................................................................... 59
Printing confidential and other held jobs.............................................................................................................................. 60
Printing information pages..............................................................................................................................................61
Printing a font sample list............................................................................................................................................................ 61
Printing a directory list.................................................................................................................................................................. 61
Printing the print quality test pages........................................................................................................................................ 61
Canceling a print job..........................................................................................................................................................62
Canceling a print job from the printer control panel ........................................................................................................ 62
Canceling a print job from the computer..............................................................................................................................62
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Avoiding jams.......................................................................................................................................................................64
Identifying jams in the paper path................................................................................................................................65
Understanding jam messages and locations............................................................................................................65
200 paper jam.......................................................................................................................................................................67
201 paper jam.......................................................................................................................................................................69
202 paper jam.......................................................................................................................................................................70
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231 paper jam.......................................................................................................................................................................71
233 paper jam.......................................................................................................................................................................72
234 paper jam.......................................................................................................................................................................73
235 paper jam.......................................................................................................................................................................74
242 paper jam.......................................................................................................................................................................74
251 paper jam.......................................................................................................................................................................75
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Menus list................................................................................................................................................................................77
Paper menu...........................................................................................................................................................................78
Default Source menu..................................................................................................................................................................... 78
Paper Size/Type menu.................................................................................................................................................................. 78
Configure MP menu....................................................................................................................................................................... 81
Substitute Size menu..................................................................................................................................................................... 82
Paper Texture menu ...................................................................................................................................................................... 82
Paper Weight menu....................................................................................................................................................................... 83
Paper Loading menu..................................................................................................................................................................... 85
Custom Types menu...................................................................................................................................................................... 86
Universal Setup menu................................................................................................................................................................... 86
Reports menu........................................................................................................................................................................87
Reports menu................................................................................................................................................................................... 87
Network/Ports menu..........................................................................................................................................................88
Active NIC menu.............................................................................................................................................................................. 88
Standard Network or Network <x> menus ........................................................................................................................... 89
Reports menu (under the Network/Ports menu) ................................................................................................................ 90
Network Card menu....................................................................................................................................................................... 90
TCP/IP menu ..................................................................................................................................................................................... 91
IPv6 menu.......................................................................................................................................................................................... 92
Wireless menu.................................................................................................................................................................................. 92
AppleTalk menu .............................................................................................................................................................................. 93
NetWare menu................................................................................................................................................................................. 93
LexLink menu................................................................................................................................................................................... 94
USB menu .......................................................................................................................................................................................... 95
Parallel menu.................................................................................................................................................................................... 96
SMTP Setup menu .......................................................................................................................................................................... 98
Security menu.......................................................................................................................................................................99
Miscellaneous menu...................................................................................................................................................................... 99
Confidential Print menu.............................................................................................................................................................100
Security Audit Log menu ...........................................................................................................................................................100
Set Date/Time menu....................................................................................................................................................................101
Settings menu....................................................................................................................................................................102
General Settings menu ...............................................................................................................................................................102
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Setup menu ....................................................................................................................................................................................105
Finishing menu..............................................................................................................................................................................106
Quality menu..................................................................................................................................................................................108
Utilities menu.................................................................................................................................................................................109
XPS menu.........................................................................................................................................................................................110
PDF menu ........................................................................................................................................................................................110
PostScript menu............................................................................................................................................................................111
PCL Emul menu .............................................................................................................................................................................111
HTML menu.....................................................................................................................................................................................114
Image menu....................................................................................................................................................................................115
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List of status and error messages................................................................................................................................116
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Cleaning the exterior of the printer............................................................................................................................130
Storing supplies.................................................................................................................................................................130
Conserving supplies.........................................................................................................................................................131
Checking the status of supplies from a network computer..............................................................................131
Ordering supplies..............................................................................................................................................................132
Ordering toner cartridges..........................................................................................................................................................132
Ordering a photoconductor kit ...............................................................................................................................................133
Ordering a maintenance kit......................................................................................................................................................133
Replacing supplies............................................................................................................................................................133
Replacing the toner cartridge ..................................................................................................................................................133
Replacing the photoconductor kit .........................................................................................................................................135
Recycling Lexmark products.........................................................................................................................................137
Moving the printer............................................................................................................................................................138
Before moving the printer.........................................................................................................................................................138
Moving the printer to another location................................................................................................................................138
Shipping the printer ....................................................................................................................................................................138
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Finding advanced networking and administrator information.......................................................................139
Using the Embedded Web Server...............................................................................................................................139
Checking the virtual display..........................................................................................................................................139
Checking the device status............................................................................................................................................140
Viewing reports..................................................................................................................................................................140
Configuring supply notifications.................................................................................................................................140
Modifying confidential print settings........................................................................................................................140
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Adjusting Power Saver....................................................................................................................................................141
Setting up e-mail alerts...................................................................................................................................................142
Restoring the factory default settings.......................................................................................................................142
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Solving basic printer problems....................................................................................................................................143
Printer control panel display is blank or displays only diamonds...................................................................143
Solving printing problems.............................................................................................................................................143
Jobs do not print...........................................................................................................................................................................143
Confidential and other held jobs do not print...................................................................................................................144
Multiple-language PDFs do not print....................................................................................................................................144
Job takes longer than expected to print..............................................................................................................................145
Job prints from the wrong tray or on the wrong paper .................................................................................................145
Incorrect characters print...........................................................................................................................................................145
Tray linking does not work........................................................................................................................................................145
Large jobs do not collate ...........................................................................................................................................................146
Unexpected page breaks occur...............................................................................................................................................146
Envelope seals when printing..................................................................................................................................................146
Solving option problems................................................................................................................................................146
Option does not operate correctly or quits after it is installed ....................................................................................146
Drawers.............................................................................................................................................................................................147
Flash memory card.......................................................................................................................................................................147
Memory card ..................................................................................................................................................................................147
Solving paper feed problems.......................................................................................................................................148
Paper frequently jams.................................................................................................................................................................148
Paper jam message remains after jam is cleared ..............................................................................................................148
Page that jammed does not reprint after you clear the jam.........................................................................................148
Solving print quality problems....................................................................................................................................149
Isolating print quality problems..............................................................................................................................................149
Blank pages.....................................................................................................................................................................................150
Characters have jagged or uneven edges ...........................................................................................................................150
Clipped images..............................................................................................................................................................................150
Gray background ..........................................................................................................................................................................151
Ghost images..................................................................................................................................................................................151
Incorrect margins..........................................................................................................................................................................152
Paper curl.........................................................................................................................................................................................152
Print is too dark..............................................................................................................................................................................153
Print is too light .............................................................................................................................................................................154
Skewed print...................................................................................................................................................................................155
Toner fog or background shading appears on the page ...............................................................................................155
Toner rubs off.................................................................................................................................................................................155
Toner specks...................................................................................................................................................................................156
Transparency print quality is poor..........................................................................................................................................156
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Streaked horizontal lines............................................................................................................................................................156
Streaked vertical lines .................................................................................................................................................................157
Solid black or white streaks appear on transparencies or paper.................................................................................158
Embedded Web Server does not open.....................................................................................................................158
Check the network connections .............................................................................................................................................158
Check the network settings ......................................................................................................................................................158
Contacting Customer Support.....................................................................................................................................159
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Product information.........................................................................................................................................................160
Edition notice.....................................................................................................................................................................160
Power consumption.........................................................................................................................................................167
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Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such
as the power supply cord or telephone, during a lightning storm.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
Thisproductuses aprintingprocessthatheatstheprintmedia,andtheheat maycausethe media toreleaseemissions.
Youmust understand thesection in youroperating instructions thatdiscusses the guidelinesfor selecting printmedia
to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the risk
of injury from a hot component, allow the surface to cool before removing paper from this area.
CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.
CAUTION—SHOCK HAZARD: If you are installing an optional drawer after setting up the printer, then turn the
printer off and unplug the power cord from the wall outlet before continuing.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and
unplug any cables going into the printer.
CAUTION—SHOCKHAZARD:Toavoidthe riskof electricshock whencleaningthe exteriorof theprinter, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
Use care when you replace a lithium battery.
CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only with the same or equivalent type of lithium battery. Do not recharge, disassemble, or incinerate
a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:
•Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
•Disconnect all cords and cables from the printer before moving it.
•Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the
same time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
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Description Where to find
The Setup information gives you instructions for setting
up the printer. Follow the set of instructions for local,
network, or wireless, depending on what you need.
You can find the Setup information on the side of the printer box
or on the Lexmark Web site at www.lexmark.com.
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Description Where to find
The Help gives you instructions for using the software. While in any Lexmark software program, click Help, Tips
Help, or Help Help Topics.
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Description Where to find (North America) Where to find (rest of world)
Telephone support Call us at
•US: 1-800-332-4120
Monday–Friday(8:00AM–11:00PMET)
Saturday (Noon–6:00 PM ET)
•Canada: 1-800-539-6275
Monday–Friday(8:00AM–11:00PMET)
Saturday (Noon–6:00 PM ET)
•Mexico: 001-888-377-0063
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Telephone numbers and support
times may change without notice. For the
most recent telephone numbers available,
see the printed warranty statement that
came with your printer.
Telephone numbers and support hours
vary by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that came with your printer.
E-mail support For e-mail support, visit our Web site:
www.lexmark.com.
1Click SUPPORT.
2Click Technical Support.
3Select your printer type.
4Select your printer model.
5From the Support Tools section, click
e-Mail Support.
6Complete the form, and then click
Submit Request.
E-mail support varies by country or region,
and may not be available in some
instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that came with your printer.
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The following illustration shows the printer front with its basic features or parts:
1Front door release button
2Paper stop
3Standard exit bin
4Printer control panel
5System board door
6Standard 250-sheet tray (Tray 1)
7Multipurpose feeder door
8Front door
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The following illustration shows the printer back with its basic features or parts:
1Rear door
2Ethernet port
3USB port
4Parallel port
Note: If your printer is a wireless model, the wireless antenna is attached here.
5Power cord socket
6Power switch
7Locking device
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The following illustration shows the printer configured with a second, standard or optional, 250-sheet drawer:
1Front door release button
2Paper stop
3Standard exit bin
4Printer control panel
5System board door
6Standard 250-sheet tray (Tray 1)
7Standard 250-sheet tray (Tray 2)
or
Optional 250-sheet drawer (Tray 2)
8Multipurpose feeder door
9Front door
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The following illustration shows the printer configured with an optional 550-sheet drawer:
Note: The optional 550-sheet drawer may not be available for some models.
1Front door release button
2Paper stop
3Standard exit bin
4Printer control panel
5System board door
6Standard 250-sheet tray (Tray 1)
7Optional 550-sheet drawer (Tray 2)
8Multipurpose feeder door
9Front door
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The following diagram shows the printer control panel:
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The following diagrams and tables provide more information about the printer control panel items:
Item Description
1Menus button ( ) Opens the menus
Note: The menus are available only when the printer is in the Ready state.
2Back button ( ) Returns the display to the previous screen
3Stop button ( ) Stops all printer activity
When printing, pressing causes Stopping to appear momentarily. Then the Stopped
screen appears offering a list of settings that you may select.
4Indicator light Indicates the printer status:
•Off—The power is off.
•Blinking green—The printer is warming up, processing data, or printing.
•Solid green—The printer is on, but idle.
•Solid red—Operator intervention is needed.
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Item Description
1Display Shows messages that communicate the status of the printer or that indicate possible
printer problems that must be resolved. The display is also capable of showing pictures
of Show Me instructions, which show you how to perform a task like clearing a jam.
2Select button ( ) •Opens a menu and displays the first item in the menu (called a menu item)
•Opens a menu item and displays the available values or settings. The current user
default setting is indicated by an asterisk (*).
•Saves the displayed menu item as the new user default setting
Note: When a new setting is saved as the user default setting, it remains in effect until
new settings are saved or until factory defaults are restored. Settings chosen from a
software program can also change or override the user default settings selected from the
printer control panel.
3, 4, 5, 6 Navigation buttons Press the up or down arrow buttons to scroll through menus, menu items, or settings (also
called values or options), or to scroll between screens and menu options.
Note: Each press of the up or down arrow buttons moves you one item in any list.
Press the right or left arrow buttons to increase or decrease a value or to scroll through
text that rolls to another screen.
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Item Description
1Keypad Enter numbers or symbols if the display screen has a field that accepts these entries.
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The standard exit bin holds up to 150 sheets of 20 lb paper. It collects print jobs facedown. The standard exit bin
includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. The paper stop also aids in
neater stacking of the paper.
To open the paper stop, pull it so it flips forward.
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Notes:
•Do not leave the paper stop in the open position if you are printing on transparencies. Doing so may cause
creases in the transparencies.
•When moving the printer to another location, make sure the paper stop is closed.
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After completing any additional printer setup, print a menu settings page to verify that all printer options are installed
correctly. See “Printing a menu settings page” on page 36 for more information. The option names appear on this
page if they are installed correctly. Since you have not made any setting changes yet, if you print the page now it
lists all the factory default settings. Once you select and save other settings from the menus, when you print this page,
the user default settings are listed on the page.
Saved settings are called user default settings because you, the user, selected the values and saved them as the new
settings.
A user default setting remains in effect until you access the menu again, choose another value, and save it. An asterisk
(*) appears next to each factory default setting, but once a user default setting is in effect, the asterisk appears next
to the user default setting on the display.
Factory default settings can be restored. See “Restoring the factory default settings” on page 142 for more
information.
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When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install
any options, leave enough room for them also. It is important to:
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Away from the direct airflow of air conditioners, heaters, or ventilators
–Free from direct sunlight, humidity extremes, or temperature fluctuations
–Clean, dry, and free of dust
•Allow the following recommended amount of space around the printer for proper ventilation:
1Rear 300 mm (12.0 in.)
2Front 300 mm (12.0 in.)
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3Right side 200 mm (8.0 in.)
4Left side 12.7 mm (0.5 in.)
5Top 300 mm (12.0 in.)
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CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and
unplug any cables going into the printer.
You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this
section explain how to install the available cards; you can also use them to locate a card for removal.
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•Printer memory
•Flash memory
•Fonts
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•Bar Code
•Forms Card
•PrintCryptionTM
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